Chris in service has always been my favorite advisor and he still is. He is really nice and gets me everything I need each time I come through. Chris isnt just nice he is really mindful about the circumstances during the visits as well. For example today he noticed I had my toddler with me so he didnt push getting all my services to be done today. Instead, he let me know he would note it so next time I can plan for it. Chris is also really personable and makes the visits easy and stress free. My favorite is when I can he knows exactly who I am what I drive that tells me he is just that type of person. One who cares and takes the time to care. I highly recommend this service location if you are working with Chris.

I took my truck in for a simple oil change. What most places accomplish in 30 to 40 minutes, Tonkin took 2 and a half hours! Apparently they dont keep the oil filter my truck requires in stock and had to have someone drive elsewhere to get one. Youd think they would have parts in stock especially since I had made an appointment for the work to be done. After 2 hours I went into the service department to find out when my truck would be ready and it was at this time I was informed about the filter issue. The service guy never bothered to keep me informed. So, all in all, the experience I had could be summed up as pathetic and I will take my business elsewhere in the future!

Lacey Butler was amazing! I got my car almost a year ago and forgot to do a review. She was very communicative during the car buying process and made me feel very reassured. I haven’t had any problems with the car besides getting a cicada stuck in the air filter.

I was thrilled to have the battery in my 2019 Bolt replaced. Alan Baylis of Ron Tonkin Chevrolet did an excellent job locating the new battery and scheduling my service appointment. Alan is very knowledgeable, passionate about his job and easy to work with. I would also like to thank the technicians in the service department who carried out the battery replacement.

The guys at Tonkin made my experience by far one of the best in buying a new to me truck. They were super easy to work with and very transparent in our transactions. If you are looking at a vehicle purchase, choose Tonkin.

Great service! They sent a comprehensive report of the issue and estimated cost. As it was the issue was covered by the GMC warranty. I didn’t pay a penny and the service repair was done within 36 hours. Representative was attentive and polite. Excellent customer service. Thank you.

Great service provided by staff who are professional, friendly and knowledgeable about what theyre doing. Repairs done by highly qualified mechanics and in a clean & safe environment. I also appreciate the time for a service check up notices.I purchased my car here; I recommend Ron Tonkin to anyone who doesnt want to go to the overpriced dealers around.Cheri Folk

Not a very happy customer. Spent almost $40k on a used Dodge. Less than 25 miles from the dealer it blew a bolt off the exhaust manifold which caused a half a day delay on my trip back to CA. I asked for them to pay for it and they said no. Upon my return to CA, with less than 1k miles driven I brought it to a local shop because the window would not roll up. They found a bunch of stuff wrong with this truck, about $3k in repairs. Driving 1000 miles would not create the problems I had to have fixed. I again called Ron Tonkin and asked for a little help with this and again they said no. Terrible followup and I feel very cheated.

The Service representative really care about doing the job right. The service rep sent be video to see where the work was done on my car. A follow up call to me to make sure I was satisfied with the service. Yes this will make me a repeat customers and recommend other to come to Ron Tonkin Chevrolet.

Had recall on 2008 suburban passages side air bag.Wanted to get oil change while there, they quoted for synthetic $109We bought vehicle at Carr but Tonkin is a mile away from where I live now.I called Carr and they said for same service $79.So next time out there will stick with them.SoPicked up Vehicle and Dash was cracked at Airbag repair. Dash had grease oily film all over where repair was performed and they left all the trash for me to take care off.I Went in and Chris service manager said talked to tech and “it was like that”.not only are they over priced on services, customer service and quality is not there.

Thank you all so much for the service on our family vehicle. I appreciate the young man who was being patient with me when my mind was somewhere else and my schedule for today. I really enjoy the waiting area, as a mom of 5, waiting for the vehicle to be serviced was a nice break for me. Today, another one of your employees had bags of extra breakfast sandwiches to share with those in the waiting area, and I grabbed one too. Thank you all so much for the great work done on our vehicle, thank you for your patience and kindness, and know that I truly appreciate it all so much! 😀

Well I was extremely happy with the service I received at your dealership except for the damage that was caused to my dashboard. Its not so much to damage that bothered me as it was the fact that nobody bothered to tell me that they damaged it it wasnt until I got home that I noticed.

Great service. Arnulfo has excellent customer service skills. He did a splendid job. Youre lucky to have such a gifted employee. I will tell my friends about the great service I received @ Ron Tonkin Chevrolet. Thank you.

Lifters failed on my truck. Took to the shop for repairs. Travis was great in giving me a call back and letting me know when my truck would be ready. It’s my work truck so I appreciate Travis and his team getting me back on the road.

We worked with Zach and everything went very smooth! We live 4 hours away so most of the paperwork was ready before we got there, and we just had to sign and were on our way in no time. Thank you Zach and thank you Jennifer in finance for the smooth purchase. We will be back to Tonkin for our future vehicle purchases

Arnulfo was communicative, and made the maintenance process really easy! I was kept up to date on all the needs for my car. ❤️

Well overpriced and while a new key fob made they told me I had to have two of them and I knew that I only needed one. Very adamant about me buying two of them for 670 bucks when I only needed one a persons got to save some money somehow. But not this way. The first time they had my vehicle in there was an easy fix only took him two months. What I would I use them again will you do the math. I would pic no stars but you have to pick one.

Great service. Friendly and knowledgeable staff. Our service and Tires a week later were done in a timely manner and exactly in time frame we were told. All is good for each. Thanks!

Service quality was great, took off 2 stars for having to wait almost 3 hours for a simple oil change on my 2010 Camaro 2SS. They kept trying to up sell services which I didn’t mind cuz that’s their job but the oil change itself for $160 was a bit steep. Overall experience was okay.

The staff was really friendly and guided me towards purchasing/financing a car for the first time. Adwan helped me and was very kind and easy to talk to. I appreciated that he wasnt too pushy like a usual salesman, but rather patient and supportive. I recommend purchasing a car here, they are a trustworthy dealership.So far so good with the car and hope for many many good years of driving. Thanks!

Chris in sales was amazing he made sure I was satisfied with my new vehicle also took time and patience with me. It took me two days to pick my vehicle do to my own forgetfulness of a come things. He worked with me I didnt fell rushed and he made sure I was happy also!!!! I would have him sale me my next car as well for sure. 110% satisfied 😌

My service tech was really communicative and knowledgeable regarding the scheduled service and helping me explore other matters like new tires and a realignment. Great at finding me a better deal than I already had at a tire shop which honestly, I was surprised as you always fear your dealership rate on things these days.

I took my car to Ron Tonkin Chevrolet for service, easy schedule appointment, super professional team and easy to get in and out. Travis was super nice and friendly. He taking care of everything and update me for service process during my car was there. I’m in Lake Oswego but I prefer to go to the dealership which you fill great to take your car to. Doesn’t matter how far! Thanks Travis for all your help and thanks Ron Tonkin Chevrolet for service.

Took my truck to Ron Tonkin after the A/C stopped blowing cold air.They replaced the part that had the leak and recommended some services that should be done.Completed all the service in the time frame, and kept me informed of progress. I have my vehicle back now, good as new.Thanks

This was the best car purchasing experience I’ve ever had. Not necessarily the quickest but we all moved along very nicely. The staff there were awesome!

I have no words how much I thank the people there.Jennifer Kinney was the most helpful person ever not even knowing I was having the worst day ever. She talked with me and helped me till I walked out the door.Thank you guys from the bottom of my heart. Quintella Harrington

Fast, competent, polite service, no extra up-sell, no hard sell tactics. Just a clear position, a willingness to negotiate, and a great customer-focused attitude. If youre looking for a good car at a good price, Ron Tonkins the place to go.

This was my first time getting maintenance in my 2017 Equinox and my first time working with the folks at Ron Tonkin. Everyone was helpful, from the person who helped me schedule the appointment to Travis in the Service Department. They explained everything clearly which gave me a lot of comfort.So, this was a great experience and I will be coming back to Tonkin for future maintenance needs.Thanks everyone!

Chris is awesome and always helps me with whatever I need. Thank you so much for getting me in quickly and getting my trax taken care of! 😀

Service was friendly and listened closely to my description of my vehicles problem. They were professional and kept me posted on what repairs were being made so I had no scary unexpected bill. Repairs were done the same day and she runs like a top with zero issues.

The recall service on my car was predicted to take 4 hours but it was ready in 2. That was nice and during the wait time, the service advisor guy could respond to texts which was handy (as in my friend will pick my vehicle up) My needs improvement comment is that when I arrived, both people working the desk totally ignored me for um... the wrong amount of time for customer service. I had that invisible feeling as they went about their desktop business without a peep or even looking up. Not so nice. I know life and jobs are really hard and we all are carrying burdens but some kind of greeting and Ill be right with you, is not too much to ask. I would have loved them even more than I did anyway.

Oil change w/multipoint inspection and tire rotation. I like to bring my new to me/old cars in when I first buy them and get a general idea of anything they might need or I might have missed. No issues were found and no up-sales pushed. Simple in and out service

Had the opportunity to test drive a 2021 Chevy Equinox and absolutely loved it. Unfortunately due to my credit situation I didnt get approved, but I will do my future business with Ron Tonkin when I have things figured out. Andrew and Robert were great.

Everyone was super friendly. It was a about buying process and they even came and picked up my trade in. Definitely in my top 2 buying experiences.

We have always been taken care of at Ron Tonkin Chevrolet. This latest visit they went above and beyond. Arnulfo kept in touch with us the through the whole process. And he checked in after we picked our vehicle up to make sure everything was running good. Great service here!!

Very nice people and explained everything to me very well, as well as good prices. Would definitely go back to them.

This review is only for their service department, which is absolutely terrible. Trust the Yelp reviews. Travis, one of their advisors is rude and condescending. Overpriced just for diagnostics. Go elsewhere!

I recently purchased a new Chevy Silverado from Ron Tonkin Chevrolet. The whole process was smooth and quick. Chris K did an amazing job, from helping me find the right truck to showing me the Chevy app and setting it up. I recommend Ron Tonkin Chevrolet to anyone looking for a Chevy vehicle.

I really enjoy going in for service at Ron Tonkin. The staff are always friendly even when they are under pressure. They get my car in and out in a timely manner. If I need to stay while my car is better serviced, the lounge area is comfortable with distancing. It all makes the experience enjoyable

Zack was knowledgeable, friendly, & helpful when selling me my latest car. I had already done my homework and picked the car I wanted, so he was straight to the point and made the whole process easy! Thanks!

Both Ulfo and Abraham were super helpful with my little diesel and its need for attention! They, along with the diesel tech, gave me peace of mind for my road trip back home after an issue that turned out to be no problem at all.

The staff in the shop were caring, understanding, and eager to help. The manager, however, was not only condescending to me, but to his employees as well.Example 1- the loaner car that he suggested I use had a very visible nail in the tire. He attempted to assure me that it would be fine to drive away on. I was shocked that this was an acceptable solution. The woman helping me suggested another vehicle. The manager was clearly annoyed and left her to deal with the problem, while he left to greet a new customer with a brand new car.Example 2- when I asked for a copy of the return loaner paperwork clearing me of liability, he was obviously annoyed and suggested he write something on my check-out paperwork. I asked again for a photo copy. He asked me why, which I responded simply “as a customer I’d just like a photocopy of any and all paperwork”. Then he made the woman at the desk make a copy, because he clearly couldn’t be bothered.Again, I want to emphasize the kindness of the employees. My Grandfather knew and worked with the Tonkin family many years ago. They would all be ashamed and appalled at how that manager treats his employees and customers. Because of this I will never buy Chevrolet again.

Tahoe needed a new transmission. Travis in your service department worked very hard and the service and quality I received exceeded my expectations. Thank you.

After three weeks of being told that my common parts were on back-order, I was finally able to speak with Chris Gain who was able to get my truck back to me in three days. Why couldnt the steps he took have been taken earlier and I would have gotten my truck back sooner? Why can an ordinary person get genuine Delco/AC parts at Amazon or a local parts store but GM back orders them? Isnt a customers need to have his or her vehicle back on the road more important than GMs service protocol? Or perhaps the protocol needs to be revised! I wont be using Ron Tonkin, or likely any GM dealers for my service needs in the future.

Benjamin was the best he was friendly an curtious.and got us into our truck fast with lil to no wait time.

I have been treated extremely well by the truly amazing people who work at Ron Tonkin Chevrolet! I just had my new car serviced for the first time and the two people that I dealt with were simply wonderful! Abe and Chris...I dont know their last names...went above and beyond in every respect. They both are excellent representatives of this company. Thanks to these two people, I plan to stay with Ron Tonkin Chevrolet.

I bought my car here and everything was ok but when I came back to talk to them about some information I needed this girl lacy at financial was a bit rude. As if she was too good to talk to me. Almost like her time was more important then mine. I did not appreciate that and I would not like to make business with them again if someone like her is going to help me.

Very good customer service and no hassle on getting the best deal that would fit in my budget . The salesman covered all information on the vehicle I purchased and also was there to help me get the right monthly payments that was affordable. The entire staff here at Ron Tonkin that I had met was very kind and just good people all the way around . I recommend your next purchase to be at Tonkin 🙌 ..

My spouse had went into Ron Tonkin Chevrolet not knowing what exactly would come of it due to credit history and the sales people there were very friendly and did everything they could to get you into a vehicle and didnt waste any time to try to work with you and the credit union and Im an employee of Ron Tonkin parts center and the guy who was working with us had made it happen even though it wasnt a new truck being purchased so Ben had made my day and I would ask for him again!

Arnulfo did an excellent job explaining everything that would happen, and followed up with me when the parts came in, and when it was ready. It was all under warranty and no cost to myself. Thank you Ron Tonkin, and Arnulfo!

On 8/23/21 I had sent an e-mail to Ron Tonkin (under contact us) to let know I would be late for the time slot I was schedule due to mix up with pre arranging the car to be towed & i had mentioned that Travis when I talked to him on8/19/21 that I felt he was engaged in my conversation.When I got to Ron Tonkin service I realized I was incorrect, that Travis does care, that Travis does know his stuff and the way I felt is just a part of Travis personality.I havent been to keen on the service department since my husband bought the 2017 Equinox on 01/03/2017.I notice this time in Ron Tonkins service Department that the team I saw is an asset to Ron Tonkin & the Service Department.They know their stuff, the worked well together and the 3 that i saw working do care about the customers; this was nice to see/experience.Julie R.-H.

Amazing service. Quick and efficient with a Lyft there and back on them. Amazing!

I was having my tires rotated and wanted to put a hitch on it so I could use a bike rack. It was supposed to take 20 minutes or so according to Chevrolet. It took more than an hour and a half. They let me know that they were backed up and any work would take 2 hours so I knew it would take awhile. I got a recommendation for lunch and spend the rest of the time in their comfortable lounge.When it was time to pay the bill they charged me only for the 20 minutes that Chevrolet allowed.So I was informed of the delay and not penalized for an inaccurate estimate

I’ve had nothing but great experiences at this dealer when servicing my 2018 Chevrolet Volt. Same day repairs and maintenance have been done very well, and in a timely fashion. Status messages have been helpful.

Super friendly and diligent staff! Ill absolutely buy from them again!

Arnulfo helped me with my oil change. He was very kind, professional, and attentive to anything I needed. Would very much recommend to others, and would gladly come again for any maintenance.

No worries. These guys will have you in and out in no time. Thanks

Service should be allowed to express their cowboy bebop apparel but otherwise good.Update: Taelor in sales is great. I told her what I wanted and couple weeks later she sends me an email with exactly it!! She was watching new inventory and found something that really was a great deal and just sent me the gems.

Great customer service friendly staff and very helpful my wife got the car she wanted and happy with results

Brought my vehicle in for service. I had a check engine light on. I was told $155 for the diagnosis. 2 weeks later we were told that they still were not sure but that it probably needed a new engine. We came to pick it up and it cost over $500. We approved replacing one wire thats it. The person that helped us, Travis, had such a dismissive attitude and acted very superior to us that we decided that we would never be back for service. I looked on line at the cars for sale and the salesperson would not stop texting and calling me. All in all it was a horrible experience and we will take our business elsewhere. I would give it less than 1 star but that is not an option.

Had the car I wanted and helped me with decisions about the buying experience.

My name is Greg Wilson came in for an oil change and tire rotation on 8/23 @8am. Needed to leave by 10am truck got done @10:30 I was late to work. They charged me $90 which I thought was way more than last time, didn’t have time to dispute it since I was gonna be late to work. Got home later in the day and checked my bill from the last oil change and it was only$49. In the future I’ll take my truck somewhere else.I have been a customer for 4 years.

Work was done quickly and right. Price was good they were great about communicating what was happening with my car.

From start to finish. We could not have been treated any better by ALL of the Staff even though we arrived earlier than the time ofvour scheduled appointment.The Sales Rep, Sales Manager and the Finance Rep answered any/all questions and did not push any unwanted items that we explained why we were not interested in.Overall, very pleasant experience and Yes, we love our purchased Vehicle too!!😁😁😁😁😁😁

Did great work on my car. I will recommend Arnulfo to others needing service on their GM automobile

My experience with them was not pleasant.They listed a car with very low price without VIN #. I called them to verify if the car exists. They said yes. Then I decided to go and buy the car next morning 9:00 am when their dealership opens. However, while I was on my way to their dealership, they called me around 8:30am and said that someone else is putting down documents to buy the car, asking if I want something else. Remember, their dealership opens at 9:00am. It is very unlikely what they said is true.I dont believe this is an honest dealer. I will stay away from them.

Service was completed quicker than expected, and the Service team was nice and easy to work with.

I’ve always wondered about service at a dealership. My vehicle had an issue that I just didn’t trust any mechanic with so I had to have a dealership service it. Will definitely trust Tonkin to service my Chevrolet again

Definitely recommend to purchase a vehicle from there, worked with Adwan and he is an amazing salesman, very helpful, answers all questions you got for him. Amazing person overall.

The sales staff was great everyone helped us find the truck of are dreams. I highly recommend this dealership to anyone looking for a car or truck.

I purchased a car here in January, and by April it needed a new engine! Either they did not adequately inspect the vehicle or they actively concealed essential information about it. The dealership offered to purchase the car as as a trade in (as if I would want to buy another care from Tonkin), but for 15% LESS than other dealerships. This is an $8,000 repair, and Tonkin feels zero responsibility to even make a good faith offer on the car. I would not recommend that you patronize this business.

This was the first visit with my new car. Chris was efficient and friendly. My car was finished quickly.

Great service department. Travis got me in and out very smoothly.

Broderick was the BEST salesperson. Very casual yet extremely helpful with answering all our questions. He is also very friendly and patient. I would highly recommend him!!!

Horrible experience. Told me my car would be ready on Monday, it wasn’t ready until Wednesday. They never answer the phone or return phone calls. I will work on my car myself before I ever consider bringing my car back to them.

All the guys in the Chevy service department are outstanding. Even helped save me $ by recommending the body shop.

All the employees here were absolutely amazing! I would recommend them to everyone!

I want to say that this was the best experience in buying a vehicle. The staff was laid back and was a lot of fun. The whole process only took about 3 hours. I want to especially think Taelor and lacy it was a pleasure working with you, in this process and helping me get the truck I have been looking for for 3 months. If i every need another vehicle I will be returning to them. Thanks again.

Great communication and an overall great buying experience, will definitely buy from again.

Service is very quick and helpful when it came to helping me out with an issue i had with my vehicle that was thankfully fixable.

Bought a truck and that was decent experience, from the minute we drove the truck off the lot we only had horrible service from that point forward. The truck had studded tires when purchased so they agreed to replace the tires. They put the wrong size tires on the we owe report, then when I arrived to install new tires they had ordered General brand and never gave me an option. I refused those tires and they had to order the correct tires as well as the Chevy hub caps they promised. When I arrived to pick up the truck 5 days later from service they put the new tires on the truck, but threw out the studded tires which came with the truck. Still didnt have caps for tires and said they would mail them, I would have to install myself. Now it is two weeks after tires were thrown out and I have had minimal contact from dealership, dropped calls when they hear I want to speak to manager and no return calls to my messages. Finally today I get call to tell me new purchased studded tires are in and caps as well. I asked why I havent heard from general manager, who I asked to call me and they said this is all they can do. They said it is done on their part and they wont accept responsibility of poor communication or even apologize. Be careful with Ron Tonkin Chevrolet, they very well might try to work a slick deal to take advantage of you.

Broderick Harrell was wonderful in helping my niece buy a used car today. Even when its 100 degrees outside he washed her car!!! Very thoughtful and knowledgeable.

Had a great time buying my new Corvette, this is the third car Ive bought from Ron Tonkin, second from the 122nd dealership!

They did a good job checking me in and estimating the work. They kept me informed of delays as parts needed to be ordered. They gave me a message when my car was ready to be picked up.

Recently had to have my brand new car serviced. Ron Tonkin Service department was very upfront on what was going on and approximately how long it would take to fix.They kept me informed every week with updates.

My sales associate was Chris Kocalis and he was great to work with in purchasing my pre-owned car. He was informative and helpful without being pushy. I came in with my financing setup and he also worked with the team to find me a better interest rate.The only less than perfect part of the experience was that there wasnt a great inventory to choose from within my price range and specificifications but Im very satisfied with the one I selected!Thanks, Chris! And to the rest of the team as well.

We had a great time at Ron Tonkin Chevrolet! Very friendly staff and the service was awesome!!

Abe was very helpful with the diagnosis of our engine problem.

Jason over at Ron Tonkin Chevrolet treats me with respect! And with customer service second to none. Thank you for your service to myself and every American young man. Those of us at the bottom appreciate your sacrifices for our freedom within this country and a cross the world. 🙏🏿💪🏿🤟🏿🌍❤

Excellent service, no pressure and very friendly. Rob McCarthy was awesome and was great to work with.

Broderick was very helpful and worked with me during our sale. All the staff seemed nice and helpful.

Its amazing to me that the Gee corporation hasnt come in here and completely cleaned house. The management in the service department is an absolute joke! Service is absolutely terrible! Micro managing and leading by fear will never lead to a successful business, and thats what Ive noticed my last two times I had my vehicle serviced. Last week I watched the manager talk down to the two gentlemen at the services desks, and for no reason at all. If upper management feels thats the best the department has to offer when it comes to management, they better be prepared for constant turn over and unhappy customers.

Great from start to finish. Very inviting, no pressure to buy things we didnt want. Treated us well and got the paperwork sorted and done quickly.

Great experience today at Ron Tonkin for routine car maintenance. Glad I gave them another chance.

Friendly and knowledgeable staff.Like how they sent me a video stream as the worked on the truck.

So nice to be treated with courtesy & respect — thanks to the team at 122nd for making the experience positive & fun!

My car had a check engine light, so I scheduled an appointment to get it diagnosed and resolved. About a week goes by and I haven’t heard anything so I try and touch base with my service advisor. Week after week trying to get an update, and no response. Or in the rare case that I got a response, no update, no timeline, nothing. Week after week. Month after month.5 MONTHS later, after the worse communication I’ve ever had from a company, they inform me the vehicle is finally ready. Great I can finally be done with this nightmare. I wanted them to drop off the vehicle at my home (pretty common request), figured it’s the least they could do after having my car for half a year. And of course they refused, because why not right? Note when you call their store phone, one of the first things they say is “curbside delivery and home delivery options”.So I finally excepted the reality that they don’t care about customers and providing excellent (or even mediocre) service, so I went in person to pick up the Vehicle. I get there and the service advisor hands me the key and tells me it’s parked outside around the corner. I walk outside, try and find the car, finally find it, come to realize the vehicle has a dead battery. Of course. I go back inside, the advisor grabs a jump box and I get the car started. The interior lighting turns on and I realize every seat is COVERED IN MOLD. No wonder they wouldn’t deliver it. Who in their right would make someone sit in mold and delivery me the car? They won’t drive it, but they don’t care if their customer has to endure that. I’m am absolutely shocked this place is in business. I wouldn’t want my worst enemy to have to work with this place.

Will and Lacey were straightforward throughout the process and helped me stay within my required payment! Thank you for making the process easy!10/10 would recommend this dealership!

Everyone was helpful during the whole process and kept us updated as to when we would receive our new vehicle.

I bought a KIA sportage from this dealership and they pushed a limited warranty extremely hard. Instead of spending $2,000 on a warranty that would likely expire before I needed it I decided to save money for potential repairs instead. A few months later the engine completely gave out. I had no option but to spend $7,000 dollars on a new engine. I called and left 2 messages with the internet sales manager, asking for a call back even if they wouldnt be able to do anything for me. He never returned my call. After spending $11,000 on a lemon I think a call back was definitely the least they could do.