Slow to call back on service. Kenny is great

Awful experience, terrible service, dishonest technicians. Theyre really nice to you until they get your money and they dont care about you. God forbid you have an issue and need to talk to a manager because they will just give you the runaround until you give up.

Our third purchase from this dealer was like the previous two.... excellent!Zack was our sales person. Respectful, courteous, patient and knowledgeable.We are a Buick family and were very happy with our decision and the service we received. I highly recommend this dealer.

One happy customer!Drew was so helpful during the process of buying my used Nissan, I honestly couldnt have been more satisfied. I didnt experience any underhanded tricks, he was trustworthy to help me find the best, honest deal for my situation. I recommend this lot, and specifically Drew for sales, 100%!

Andy Herrera was an amazing worker; he had such a kind and caring charisma. Andy really cares about the customers and tries his best for you! Andy made the process fast and easy for us while answering all of our questions along the way. It was a delight doing business with him and I would recommend everyone to come to Andy!

Mike was the guy who helped me get my new jeep! He definitely went above and beyond! He was helping two other people at the same time as me but I never felt neglected. They actually sold the car I was going to see and he found a similar one and priced it down to what I was looking at! Couldnt believe how friendly and attentive and quick everything went through with!

We drove 1.5 hours after confirming with two people that a vehicle was there for $15,900. After getting there we were told it sold the night prior but how convenient that they have the same vehicle but for $2,000 more. This is a bait and switch tactic and is horrible business practice. This vehicle as is still up, I messaged again and they confirmed that it is still there even though it is not. Dont fall fall for shady sales tactics here.

Recall parts fixed on caddy

Zero pressure for any type of add-ons. I purchased my car and filled out all the paperwork in about an hour.

If Zach McDonald is a representation of the way this business treats its customers...I would avoid this place like the plague.He gave me a few minutes when I expressed interest in purchasing a specific vehicle, then provided my with an out the door price.When I asked if there was anyway he could come down on some of the extra charges the dealership seems to add on...he said maybe you need to look for a cheaper vehicle. I continued to try and engage in discussion with him for other options and received no response...which is very rude and indicates they have no space for people who arent paying their high prices.. understandable based on our capitalist society although still feels like a slap in the face. Karma to you Zach

Brian is good at what he does and the guys are very professional and common courtesy and they customer service its wonderful as well

Drew Jones helped me find a great affordable truck. He was very patient and answered my many questions. I love my new truck!

I drove 4 hours to look at a vehicle. Well they failed to mention and or show before I drove to them that the rear bumper was bent in to the bed of the truck. When you go to a place for a specific vehicle and he personally went out and took a few pictures of it to send me. He avoided to show the bad part. Avoid this place at all cost. He clearly didnt care at all. He wasted my time and fuel. He didnt even want to sell another vehicle to even try to make it right. Poor quality vehicles and poor customer service. Thanks Nate for wasting my time.

Probably one of the worst dealerships I’ve ever been too.I don’t know where to even begin. The sales associate was not personable AT ALL.He barely spoke to me or my fiancé.Just kept trying to get me to sign things with ourt explaining anything to me even after I asked many questions and then left me for almost 30 minutes without telling me what’s going on. Acted like he doesn’t remember anything we spoke about the day before. I just can’t believe how poor the service really was from this gentlemen. I’ll never go back there.

Andy made the whole tedious process of buying a car easy, quick and honest. He is friendly and I didnt feel pressured into buying. He was efficiant with paperwork and even took the time to go for two test drives for both my wife and myself. If you go here, ask for Andy.

I have purchased alot of cars in my dayBut by far these guys are the best. I will always come here first and recomend anyone wanting a fair and honest experience to come here. My salesmanTommy made this the best experience buying a cae i have ever had. If you are smart come here first.

Nathan, great job, great communication from start to finish!

I am one happy customer, Andy Herrera was so nice and got me into the 2016 Kia Soul I was wanting. I had never bought a vehicle from a car dealership, and he made the experience so easy.i got the car I wanted., low mileage, great price & color I wanted too. Then he sent me to Corey for my financing and he got me a low interest rate and low monthly payments. I cant say enough about them. I will defintatly be a return customer. And I have and will be sending others I know that arelooking for a great deal.Thank you again BUICK OF BEAVERTON for making this first time car buying so easy. Sharra Hamper Umatilla,Or

The ineptitude of the advisors is greatly. I can’t say anything else because words can’t describe their customer service for new customers and existing ones. I do not mean that in a good way either. I will not say names but Kanye west made an album about that particular name and it was and is pretty popular. It has taken more than 3 weeks for them to fix my car problem. I understand things happen and I can’t fight that. Although when you been given the run around so many times and left numerous voicemails and transferred so many times. It makes you think that you might not get your car back at all. When you need your car and you have been given only an expectation of a few days you manage for those few days. When those few days turned into weeks, without a single word from anyone or a phone call from the advisor. It makes you wonder who is fixing your car. If I’m taking my car to you, I shouldn’t be shame because I have an older car. I’m sorry I can’t be as rich but you better believe that if I had a new car. You wouldn’t have my business. Buick of Beaverton, thank you for setting the bar so low for your customers. You’re advisors should understand a magnitude of the problem and follow up with their customers to at least let them know the issues of their old car. Those ungrateful inefficient advisors. I’m not mad. I’m upset of the fact that those advisors just don’t care. we have an old car that is bringing them business to their crummy lot. Thanks Buick of Beaverton, you actually ruin our thanksgiving and possibly our Christmas. A big round of applause 👏 just for your advisors.

Fast good transparent

Marc was great! Got me a great deal on a lease and got me in and out quickly. Not much more I can ask for!

We bought a truck there 2 weeks ago and we had an awesome experience! Thanks to Colten, we got the truck we wanted :) he was extremely helpful & explained everything to us. Would definitely recommend him!

I bought my 2016 GMC Canyon a little over two years ago from Buick GMC. And recently tried making an appointment online for a oil change. Got a message back within a couple minutes and the person said they would forward my info on to a service advisor. I was trying to make the appointment for three weeks in advance since I knew I would be free to bring it in. 4 days later I had not heard back so I messaged again and they said sorry I’ll remind them again to book my appointment. Well now it’s been another couple days later and nothing. I then call to make an appointment left a message and still haven’t heard back. Needless to say I will be taking my business elsewhere and never buying a truck from them again!!

Nice personal 👍

Awesome experience...no pressure great new car buy. Kyle Heppner was an awesome sales rep. finance was quick and easy.

Actually we were at the Cadillac dealership and I couldnt have been happier with them and their service department. Kenny you are amazing and I look forward to bringing our vehicles there.

Nice people working there. Only problem is the service advisors dont inform you of some problems that may be needing attention when you pick up your vehicle. Case in point. A leak around your oil pan. I had several oil changes and never did they inform me of the oil pan gasket leak. When I texted them on the cost of replacing the seal between the engine and the transmission I got an estimate on replacing the oil pan gasket. I researched all my receipts and found no mention of the leak.

Very nice people here. Great Cadillac service department that keeps you well informed.

Very friendly staff and they were vvery thankful about us serving in the military, very good people

Service department took really good care of me, my vehicle runs like it was brand new again.

Nov 30th 2018 Me and my grandson drove to Buick GMC of Beaverton from Salem Or. to look at a new 2018 GMC pickup. The sticker price was $53,860.00 i ask if this was the best that they could do and he said they had a $1,000.00 off if we financed threw GMAC i said no that we would finance it threw Chase Bank because we buy all our equipment threw them we have a under ground directional business and we get a better rate threw them, i ask if that was it, and he said yes. I paid $5,000.00 down and a rebate for $3,500.00. After licences title and etc, was added $742.00 the balanced to be financed was $46,102.00. Within 8 hours the truck went on sale on the internet Dec 1 2018 for $45,360.00 . With my $5,000.00 down i should have been able to drive of the lot for $40,360.00 plus licences and title charges. That a lot of money to lose in 8 hours because a few people couldnt be up front about it going on sale in 8 hours and somebody had to know but i called several times and they said every time that the person i need to talk to was not there and they would give them the message and still no return phone calls 9 days later i am very upset about this. This is not the way i would run my business. We buy a lot of trucks for our business, a lot from Hillyers Mid City Ford in Woodburn Or Skyline in Salem Or. but my grandson liked the GMC, but this will be the last bought there. If they would have told me i would have been glad to drive back the next day.

Great service, friendly people. I needed an oil change on a friday afternoon, as Im from out of town and they helped me out.

Nice knowledgeable staff. Great service.

Great crew

Cadillac of Portland cannot be beat for customer service. Top notch.

Excellent service excellent help Be nice control feeling and the place

Started service on time, and finished ahead of schedule. Courteous staff.

Samy my salesman was professional, helpful and NOT pushy.

Great experience. Wonderful people.

Very professional and friendly. Thankyou

Typical auto dealer hustle. Wont be going back.

We love the car very happy

Always great working with them.

Salesman did not show much interest in waiting on me...and I own a Buick!

Their service department is worthlessi’ve been trying to call and make an appointment for oil change for my new car that I got from them and left about three messages no one responded yetI guess I have to call dad corporate office???

Excellent experience, saleswoman was great.

Good response from sales team

ABSOLUTELY AMAZING!!

No effort made for customer service.

Great customer service!

Not friendly, they seemed to be to personalize service. Didnt get the service done and purchased a $30,000 Cadillac through a different dealer. They need to add the human factor back into their service. These cars are too expensive for me to just be a number to my service provider.

Very professional service

New keys for the Caddie

No nonsense

Just ok

Great