As I was wiping down my Audi after a car wash I found damage to the door trim. I sought a certified Audi body shop and found Service King. Within minutes of sending them an email and photos of the damage, Mike called me. He gave me an estimate for the parts and labor but asked me to stop by first as he thought he had a quick fix for the scratches. When I asked him about a charge to pass along to the car wash, he said if he could remove the scratches the service would be complimentary. Needless to say, Im a believer in Service King. This is the most professionally run business Ive dealt with in a long time. I would recommend them without hesitation whether your collision damage is on a Beetle or a Bentley.

Michael, you are the real MVP! Thank you for your unmatched professional customer service and for taking me in bright and early on a Saturday. He went over and beyond and I couldn’t express how much it meant to me. Thank you again sir and god bless you.

Nope. Do not go there, cannot do even the basic repairs.

My experience here started off rocky. I kept getting different dates as far as when my car will be available back to me. After more than a month and still no car, I started to get frustrated because my rental was covered for a month by insurance and anything past that point would come out of my pocket. I spoke to Brian, the manager and explained my frustration, he kept calm and addressed my concerns. He even took care of the remainder rental fees. He was very reassuring and knew exactly what to say to diffuse the situation. Thank you Brian.

If youre looking for a great place to service your vehicle if its been in a collision, or if you have rust, damage or paint work, they are second to none. They are a Customer Service and Quality focused company that puts the customer ahead of everything else. If I could give them more than 5 stars I would. 110% satisfied with my repairs, and they returned my car perfectly cleaned and detailed. Couldnt be happier! Thank you Service King Collision & Repair! I am a customer for life! JJ

This was the only Porsche recommended body repair service place that State Farm deals with in my area. I had a badly damaged rear bumper on my Cayenne S and Service King did an AMAZING job of replacing and repainting it. Looks brand new. Very happy. Ive already recommended this location to other people. And they have an easy rental car pick up/drop off—cant beat it.

These guys did an awesome job in record time on my car and the attention to detail was fantastic. Great communication throughout the process. Brian was excellent to work with. Would definitely recommend this location!

Mike did an excellent job scheduling my repair and keeping me informed. Discovered a minor issue after I picked up the car but they corrected it immediately as soon as I brought the car back.

I have taken both my Land Rover and Audi A8 for accident or paint work to this shop. This is the only facility in the area that should be touching high end cars. Fantastic service and very high quality work.

Since service king took over this shop, service has gone to hell. No call backs after making an apt. with a central call center somewhere in the deep south. Calls to management were not returned either. Took 2 months to get an appointment just for an initial assessment. So, took my European sports car across the street to Auto Mark. Better than the dead corps of Autometrics. Stay away from Service King.

The only place I take my vehicle to get serviced!

I highly recommend Colin Toth at Service King, Pontiac. He provided us with exceptional customer service and went the extra mile to ensure that our vehicle was properly repaired when the insurance company and Suburban Chevy of Troy turned their backs on us, suggested that we accept our vehicle in a substandard condition. Had it not been for our tenacity and Colin s advocacy, we wouldnt have had any remaining options. Im pleased to say that thanks to Colin and Shawn Woods at Lunghamer Chevy in Waterford, our vehicle has been properly repaired and were satisfied customers.Darryl & Nicole Anderson

I searched all around for a dealer that could fix my damaged car and these guys were the most helpful. The customer service was also great. I will be returning for all my vehicle needs!

Worse

I own a beautiful modded 2014 Mustang GT. This fall a deer tried to ride shotgun with me while I was going about 60 mph. It damaged my door and quarter panel. I was devastated seeing the damage to my brand new car. So I contacted my old friend Wes Revers body shop manager of Autometric Collision of Pontiac. After showing him the damage he explained very clearly to me the process they would have to take to fix the damage. He also sent me progress pictures of my vehicle showing every step of the process. After seeing the finished product I was amazed to see the damage was erased. My brand new car looks brand new again! Show car quality! Thank you Wes for the excellent work your guys performed on my vehicle!

Like everyone I also was impressed with the google reviews. My Toyota Camrys trunk was jammed and they had to take out the back seats and open the trunk. Initially they said it would cost me around $70. I said ok as when I approached a Toyota dealer, the dealer said it will be $125. I thought it would be cheaper here.While they repaired it they told that they had to open the lock and it would cost little extra. I said ok as I had no option. At the end I was billed nearly $200(little extra). $70 and $200 is a lot different.This process took one hour. When I looked at the break down of charges I see that I was charged for 3.8 hrs.I am very disappointed and felt cheated. I feel some of the reviews here may be from their friends,etc06/26/2017: You have my contact number. I also received an automated text from you. I feel some of the reviews here may be from their friends,etc

Colin got me hooked up! Did the best work got my car looking good as new definitely a good shop for great work on high end vehicles

Perfect from estimate to finish the repair. Very responsive and helpful in getting a rental car.

Fixed the Mini like new.. Alot of the Autometric crew are still there. Couldnt be more pleased. Thanks Brian.

Take very good care of my car

Refused to replace aluminum parts that were damaged in an accident so as to Bill the insurance company for more hours of labor. I now have misaligned headlights. Thanks.

Had a 2008 smart ForTwo single car accident. Nick and the team at Autometric Collision Pontiac did a superb job reparing the smart ForTwo. Really happy with the fit and finish along with the mechanical work done.

I was involved in a collision that ended up costing $8k. I have USAA and looked at other Direct Repair Shops. I decided to call my Dad (who works for a large insurance company.) I asked were HE would take his car? My car? AutoMetric is Southfield.They did an outstanding job, in appropriate time and kept me in the loop the whole way.If I ever need work done.... I WILL be going back to AutoMetric!

Thanks for making things right! This shop exhibited stellar customer service.

Good people, good price

Had my 2014 BMW 228i repaired here that had a branch fall onto the trunk during a windstorm, you cant even tell it ever happened. Also had a small dent in the passenger door (probably from a parking lot cart accident) repaired and you also cant tell it was ever there.