I have scheduled an appointment for cleaning my car and left it at showroom this morning . I came back to the showroom to pick up the car after I got a call saying the car was ready. Later when the salesperson handed over the keys, I went back to look at the car. And I saw that the car was not cleaned outside nor inside.PFA the pictures took after seeing it. Immediately I called the sales person asking for a reason why it wasn’t cleaned/washed. For the same he replied, “It is cleaned, but it is not cleaned in the way you think. I am sorry I will clean it properly this time”.I live 30 minutes away for the showroom. Round trip 1 hour. It is really a very bad experience for me as a Audi owner. I had a BMW in the past and a Honda before that. Honda does much better than this for the price we pay.I am giving this one star just because there no 0 star.

Gino Bresoling did an outstanding job selling me my Audi Q5. The most knowledgeable car sales guy I’ve ever encountered and I’ve had many . Gino took the time to walk me through the vehicle inside and out. I never felt at any point pressured into a purchase. This was just an amazing experience going to the dealership without feeling like I got hustled. Great guy, passionate about his craft, genuine, professional.l can’t say enough about Gino. Great dealership I would definitely recommend this dealership to anyone in the market looking to purchase.

I cannot say enough good things about my sales associate Danny Velasquez Discua. He was super attentive, he always informed me of the next steps and I walked away with the most pristine used car I have ever purchased. The financing team were really nice even though I was paying cash and they provided some nice options for extra coverage. This was a great experience.

I would like to thank Mr. Adrian Podea at Audi Plano for being an Amazing car salesman. I live in Houston, TX and I flew to Dallas to purchase my Audi A3. He was extremely professional and courteous. He reserved the car for me, allowed my brother in law to come test drive the car for me, and had the car ready for me with a welcome sign when I arrived. The entire process went very smoothly. After my purchase was complete, he granted my wish by finding a pink bow to put on my new car. He went above and beyond the call of duty and I wouldn’t hesitate to recommend him to anyone looking for a new car in the area!

Quick and painless, even on a used S5 Sportback. Honest dealer who ensured all maintenance milestones were complete before listing. Salesman Nathan Brown not only was genuinely nice to work with and accommodating for time schedules and children, but also had an obvious love for the cars and had more enthusiast-level knowledge than the typical salesperson. Not pushy, no tricks, just love for the brand. Would definitely recommend Audi Plano and especially Nathan.

Ricky Abram is the sales associate I worked with. Hes awesome! Extremely knowledgeable and professional and always responds in a timely manner. He really took the time to listen to what I was wanting and he definitely over-delivered! I will always send friends and family to Ricky Abram at Audi Plano!!

Mr. Reed was great! He assisted me with getting the car I liked. He was very patient, professional and made sure I left a happy customer. I definitely recommend Ricky Reed for your next purchase at this dealership. You wont leave disappointed.

Best car buying experience I have ever had. I have a very busy schedule and didnt have time to come into the dealership so Rosa Trejo took care of everything over the phone and by email. She keep me in loop with every process and all I had to do is show up sign contracts and I was on my way. Steven Massey made everything so easy and smooth in Finance. Thank you both for a GREAT experience!!

I had a really great experience. I have never had an Audi Q5 before and Andre Miller and the staff helped me find the best deal possible. I’ll refer anyone to him cause of his hard work and love for the product. Thanks again!

I’ve been going to Audi Plano for both my A3 and now Q5 and it’s always great service. Michael Bush is so helpful and kind. He always goes above and beyond in customer service. I highly recommend going here if you need to get your car serviced.

Ricky Abram was amazing, he made the experience painless & easy. Answered all of my questions & made me feel comfortable with my purchase, I got exactly what I wanted! Definitely sending all of my friends to him & coming back when I’m ready to upgrade!

I bought a Q5 from Ricky Abram and he was great to work with! He made the process seamless, while showing me a few models to ensure I got everything I asked for. Super thankful for this experience. Shop with Ricky for your next car!

I had the extraordinary privilege of working with James in the wholesale parts department. He was efficient, timely, patient, and thorough. He helped save me time, which saved me money and energy. I look forward to working with him in the future.Natalie, Ace Car Care

Paul or service advisor was fantastic. He welcomed us with a smile and ensured us that everything would be checked. Thank you Paul and service team for a fantastic visit.

Really enjoyed my buying experience at Audi of Plano. My sales associate, Marcos, did a fine job. The sale wasnt high pressured and they were able to find me some discounts that may otherwise have prohibited me buying the car. Its a beautiful facility as well. A nice place to be when youre spending around four hours cutting a deal. Id recommend this dealership.

Bought an Audi A6 from them in May. Felt right at home right as I walked into the dealership. Richie and Stephen took care of me 100%. I highly recommend this dealership. I could have went and bought a car right across the street from me at Audi of Dallas but made the easy/correct decision to purchase my new vehicle from Audi Plano. Best decision and best purchase of my life. Walked out of there feeling like a new man thanks to this dealership. It was the first car I had bought on my own. I recommend them also based on the fact they care about their customers dearly and they are not after them just for the $ and a sale. I will be back and purchasing another vehicle from them sometime in the future. Best damn dealership, sales department, and managers you will ever find. GO HERE.

This review is for the service department. I had a horrible time getting my car serviced. First, upon completion of service, they racked up a bill and wanted me to sign off. I said does this include my Audi Care services which had been prepaid. They said no, because I never told them I had Audi Care. When selling Audi Care to me, they harped on the fact that once you get this, it automatically shows up in your cars record. Fine. May be I misunderstood. Second, as I got into my car to leave, it wouldnt start. The Lights ON warning was flashing. I was told may be I need a new battery. Wasnt this expected to be caught WHILE the service was being completed? Heck, their own service report said battery OK. So basically someone drained my battery by leaving the lights on and then these guys tried to sell me a new battery. Deeply disappointed in such unethical practices. Not that these guys care but taking my business elsewhere 😡😡

My salesman Emari was excellent. He was honest and extremely helpful. The finance team including Andrew was great and for me the terms I asked for. I drove away in my dream car and will definitely go back for future purchases.

Best dealership in town! They have a great team. Ask for Adrian in sales or Michael B. in service.

Brought my Audi A6 in for 20k maintenance interval and some minor concerns. Great experience with Audi Plano, specially my service advisor. Promptly communication along the process and transparent pricing. Overall, great experience with customer service and definitely will be my go to place.

We had a excellent experience in our purchase of our vehicleDanny Velasquez made our car shopping smoothlyAnd also the financing department was a great experience with Evelyn, she did greatWe definitely will recommend this car dealerThank you very much

I had a wonderful experience at Audi Plano. Paul was polite and patient as he provided excellent service. My appointment was lengthy so Paul offered to get me a lift home. I appreciated his hospitality.

Great customer service, thank you Israel Velasquez for helping me find the perfect car, and the time you took to answer all my questions!

Bryan was awesome. He was very quick to respond to all of my questions and kept me updated on the progress of my car. Great experience. Will definitely be back!!!

Service was quick, and they even took care of a recall I wasn’t aware of. I was able to work in their waiting area which was very convenient! Highly recommend Audi Plano Service Department.

Audi Plano has always provided me with the best service! Everything from purchasing my Q3 to the regular maintenance has been the best car experience. Everyone is welcoming and kind. I highly recommend using Audi Plano!

Thank you Ricky Reed! He is the man you need to talk to! I had a great experience at Audi of Plano and it was all because of Ricky. A big shout out to Evelyn in finance, she was great. Don’t go anywhere else! They will take excellent care of you.

I stopped by on a Saturday afternoon to inquire about an A3 or A4 model Audi! Tracy was readily available to answer any questions I had and eager to get me exactly what I was searching for! I did not anticipate driving off the lot in the Audi I was searching for but I did! As I was transferring my belongings, I came across my vision board which had the same model just a different color. Audi has exceeded my expectations! I am very pleased with my experience @ Audi of Plano!

I loved the service Andre provided! He was patient, detailed, and never pressured me during the search process. Andre has become our trusted advisor and has lead to two purchases from Audi Plano. Our business will continue to align to Audi and Andre as they treat their customers with respect. Thank you!

We had a great experience with Audi of Plano. Adrian guided us effortlessly through our interest in the A5 convertible we were interested in. We had arranged financing with our Credit Union before arriving, but Audit offered a lower rate and that closed the deal for us. Definitely love our new Audi A5.

Gino was very helpful and knowledgeable. He even drove my new car out to my work for me the next day! So happy with my experience and I highly recommend scheduling your own test drive. You won’t be disappointed.

If I could leave a 0 I would definitely do that. Evelyn had the absolute worst customer service ever!!! She got mad at me because I didn’t agree with the monthly payment that I already had a set agreement on the monthly payment. So she got mad and said “I can always go to another dealership” and I did just that and got a BRAND NEW CAR!

Friendly & knowledgeable staff. Shoutout to Ty Reynolds for making it an awesome buying experience.

Seamless and amazing experience. Appreciate the courtesy and hospitality of all the staff. Paul is a great representative to work with. Highly recommend Audi Plano service

I highly recommend Auto Nation (Audi Plano). From the time I pull in my car into the service area to finish, the service is excellent. I get updates via text and the staff is courteous and will not unnecessarily repair or charge like a few auto service centers around town. On this trip I dealt with Nicholas who was simply cut out to be customer oriented and efficient. Great job and keep it up!! - Neville

Anna was excellent as our sales rep, she did everything to help us out and are completely satisfied all personnel at Audie Plano was very helpful. Thank you so much. Great car dealer to do business with.!

Audi Plano has been a great place to purchase my first car. The sales associate Marcos Baladez has been absolutely amazingly helpful throughout the process. He came on his only day off and stayed throughout the day just to help me get my dream car! He is also been very responsive and helpful even during the weekends!

Gino and Marcio ...Professional respectful...no pressureGreat customer serviceWe felt comfortable and we loved their customer service 🌟🌟🌟🌟🌟

My 2019 A6 ended up having a bad generator and it broke down on me in the middle of the day. After getting it to Audi Plano, Bryan did an excellent job getting the situation triaged and diagnosed. Unfortunately the new generator took over a week to get delivered, but the dealership was very professional and Bryan kept me updated via text message throughout the entire process. Plus they provided me with a brand new Audi loaner car to use in the interim.

We had a great experience purchasing a vehicle at Audi Plano. Originally we were looking for a different car, but that was gone. But Adrian was able to find something even better for us. We fell in love with the car immediately and bought it right away. The purchase process was very easy and we were done in a few hours. Thank you Adrian and the team for making this a great experience for us. We will return definitely for another car soon.

My salesperson delivered as good of service as this dysfunctional and poorly managed dealership would allow him to. I was mislead about a few things by multiple people about the vehicle including maintenance that was supposedly done but wasnt. Pretty sure it was not intentional, just a lack of their people knowing whats going on. It has been 2 weeks since I bought my 2021 Audi and still am waiting for even an ETA for the missing key they are supposedly going to get to me. Communication is terrible here. Getting a manger to even talk to me was like pulling teeth. Messages left for the GM went unanswered. I continue to call and text not get a specific answer about the key. I am surprised Audi lets these guys put their logo and name on this dealership. Ive gotten far better service at dealerships where I spent less on less prestigious brands. I would have paid more to be taken care of better elsewhere if I knew it would be like this going in. Also they only filled the car to a half tank and it was sort-of clean when I picked it up! Seriously?

One of the many reasons I own an Audi is the impeccable service I always receive from the Audi service team - everyone I encounter is top notch. My service advisor (Bryan Cabrera) is always courteous, responsive, and knowledgeable (just to name a few adjectives). A definite 5 out of 5 stars...

I had a really great experience overall with Erasmo Partida, he was knowledgeable about all the questions I had and made it a very smooth process purchasing my new 2022 Audi. He is quick to respond and the easiest person to work with by far. Please go to him next time you go to Audi Plano!

Nothing but good words for the crew at Audi Plano. Many thanks to Andre M. for his stellar customer service and helping into the car of my choice. And to Corbin, who has been great accommodating some final works on my Audi.

I just switched my Audi service to Plano, and was so pleasantly surprised with the attention to detail, cleanliness, and overall friendly attitude in Plano. Thanks to Paul for going the extra mile to provide a pleasant experience! I will definitely continue to use this location as my preferred service provider.

Great customer service. Purchasing process was very smooth, courteous and professional. Our sales rep, Anna deserves a 10+, She did great! We highly recommend her. I went there to get my 2018 Q3 serviced and she contacted me to see if I wanted to see my options to get out earlier from my lease. Long story short, I left the dealership with a 2021, brand new Q3. Great sales skills, not pushy. Im a Sales Director at my company and Ill hire her without hesitating. We are very satisfied with the experience.

I can’t stress enough about the amazing service here, the purchase process was great. Everyone at this dealership was great and everything was pristine. Rosa was the best sales person I could ask for, I live and Nebraska and flew down there for my car she was very helpful throughout the whole process. I would make the trip down for the service again any other day!

I wanted to exchange my 2015 Mustang for a 2018 RAM 1500 and Ricky was able to do this for me in two week’s time and he had even threw in a black paint job on my rims for free, due to a delay in its original delivery. Ask for Ricky.. his customer service is A1!!!

Gino was fabulous to work with. We walked in the dealership without an appointment and he dropped what he was doing to help us right away with a smile. I’d consider us tough customers and Gino did everything he could with a positive attitude to make it work! I’ve worked with 3 different sales agents and he has been the best. His solutions driven approach made a huge difference. I hope to work with him every time and would highly recommend him to friends & family.

Walked in an hour before closing time and Paul really saved my day!! He was able to get my car in for a new battery and me back on the road in less than an hour!! Amazing service!! Highly recommend!!

I worked with Marcio Velasquez(Finance) and Erick Alonso(sales). They were great. I did everything over the phone and in another state. Not only did they find the car that I wanted. They also gave me a great price and also asked me my budget and actually got my car note payments lower than what I projected. I never met them in person because of the distance but they were able to send and show me videos of my vehicle. They also had my Jeep Grand Cherokee hand delivered to my home. I’m a very happy customer and I’d recommend them to anyone in that area.

Unfortunate experience Review 1/2 due to character limit-Vehicle not delivered as promised, Chadi Bouazzi-Finance team was a terrible experience, Ms. Castro and her SupervisorSale experience-The facility had the truck I was looking for at a good price. After looking at it I was surprised with how dirty it was, bear in mind that this is a used vehicle. We could not make a deal due to my trade in value which is understandable since it was a quite old car. This was a good opportunity for me to show my 12 year old how one thing can be said but not really done. “10-15 minutes” for them to look at my car. 30 minutes later I walked my kid back to show her our sales representative working with another family, not concerned about returning our car so we could get on our way. We received our car after walking up and asking for the keys. We left.Monday I receive a email notifying me the price had been reduced on the truck, I thought about it for a day. Tuesday I posted my car on Craigslist and had it sold in 4 hours (I did call the sales man before I finalized my car sale to make sure the truck was there). I called the sales man and asked to hold the truck and get the paperwork ready and I was bringing my own financing and a cashiers check for the rest. He assured me he would have everything ready to go.I arrived at the dealership a hour later with my loan pre approval number and a cashiers check for the total amount on the sales slip that was emailed to me. The sales person did not have anything ready. We agreed on the price. A scratch, a wheel repair and the truck to be detailed was part of the agreement. We went through some standard paperwork.This is the moment where I lost 3 hours of my life I’ll never get back.Finance experience-The finance team stepped in. The sales person brought me a finance document, I explained that I already had forwarded him the loan approval number, he insisted I just needed to sign the document as part of the standard procedure, I explained the document did not have the correct amount that was going to be financed and again he insisted “standard procedure” and it would get worked out with the Finance team. I was told just a couple of minutes that turned into a hour.Once the finance lady greeted me we began talking about financing and I clearly explained I had my own financing, she then shows me the document the sales person had insisted I sign and asked me why I signed it! We talk in circles for 5 minutes, I begin to get frustrated and its starting to show, she then tells me I don’t need to get a attitude with her. This is when I get up and walk to the sales manager Murad Muriasy who has been pleasant so far. I express my frustration and ask why I can’t leave a check for more than half the vehicle, do my financing and purchase a truck (really a big request I guess). He assures me everything is fine and they will fix it.Then the Finance manager (I never got his name). He explains how they are all trying to help me and the loan number I gave them is not what they need but will not tell me what they need because they are “helping me” and have given me almost the same rate as the loan I came in with. Of course theirs is more but they’ll match it to “help me”. So back with the finance lady I go, to the office and sit at the desk. She is also frustrated now and begins asking me if I “go to work for free” and how do I expect them to “work for free” so I take a mental time out and call my bank while she is typing away. Turns out my pre approval was done incorrectly earlier in the day and they are actually going to give me a interest rate 1.5% lower than before. So much for all the “help” I was receiving from Plano Audi. The finance lady begins to get frustrated with the conversation I’m having with my bank, literally flings papers across the desk to me and ask me to leave her office if I’m going to be on the phone because what she is telling me is confidential and “I can’t be on hold with the bank during this conversation”.

I went into the Audi dealership with no expectations except that I wanted to test drive an Audi A4. I had intended to purchase a vehicle at another dealership but I had to do this first. Well needless to say, I left Audi of Plano with a brand new Audi A4. I had Reggie Boone as the salesman, he was so laid back and made it so easy to decide exactly what my choice was going to be. There was no pressure, he just made it happen and that is the part I appreciate. He listened. As for my Audi, I just love, love, love it.

Strongly recommend this place. excellent cars, very friend team, overall very good experience. Andre, i give you 5 out of 5, keep it up .

First time Audi buyer, and I’m not disappointed! I was a little hesitant to buy a car I have only seen on the website but everything turned out perfect. Thanks Adrian for making this process smooth and painless.

As a busy professional, I pay extra for luxury, but what some Audi dealerships forget is that most individuals who pay extra for luxury also want convenience. Whenever I take my vehicle in for service, I have many convenient options such as a loaner vehicle (which most of the time are their top-of-the-line vehicles), a ride back home, and/or they will drop off your car at your door.In comparison to Audi Plano, my experience at Audi Grapevine was disappointing to say the least.

I walked in last night and there were two receptionists up front. A sweet older woman and a very rude plain looking younger one. The woman was sweet but the younger one had RBF and was very unpleasant/unhelpful. They’re the first person someone sees or interacts with upon entering the dealership, she should be properly trained in customer service skills. Everything else was great, but if I could give less stars for her specifically I would.

Erik was awesome! Didn’t buy a car yet but he helped me with all the questions that needed to be answered and took his time giving me information. I’ll come back to buy a car from him. Telling my friends and family to come see Erik at Plano Audi. Thanks Erik!

Very nice and professional service. I am very grateful for the help of brothers Danny and Marcio. Very professional and careful. Let me trade-in the car of my dreams at a very good price. I am very satisfied！！

Adrian helped me buy a car for my kids then a truck for myself. Very happy with the customer service and entire process

As always Audi Plano did a great job. Hunter is the best --- friendly and very knowledgeable. And they are quick and complete. This is an excellent dearlership.

Service department was extremely backed up. They kept my car for 9 days for a minor repair because of backlog. They always are very considerate and kept me informed.

Our sales associate Tommy Stewart was courteous and found a vehicle that was best suited for us. He made himself available to answer all of our questions and concerns. We wish him well to grow professionally, guided by sound leadership and sell many more vehicles.

Diego was AWESOME!!! Super helpful and nice all the time. Im pretty sure he was off a couple days and still showed up to help me out. He worked with me and got me a check quickly. Best selling experience Ive had AND they got me the most money!

Overall, buying a car here was an average experience. Im the type of consumer that does a ton of research before coming to the dealership so I typically already know my numbers and am only there to see a specific car Ive predetermined is a deal Im willing to go for. That being said, I dont know how this dealership handles a more open to options customer. I got paired up with Tracy Crawford as my salesperson. Tracy was nice enough through the test drive portion and gave us good information about the car and the Audi brand in general. Tracy uses the typical salesperson technique of asking questions you can easily say yes to in order to continue getting you to say yes to actually buying the car as well typical customer objection handling. Personally, I hate these tactics. I prefer a more genuine sales experience where I feel like someone just wants to help me accomplish my goals (which was buying a bigger car for my family). After negotiating the deal and pricing for the trade ins, we were passed to Evelyn for financing. Honestly, Evelyn provided really excellent service and options for financing. She was quick and efficient and personable - she bumped this review from one star to three stars easily. She demonstrated the sales techniques I personally enjoy as a consumer, which was just helping me acommolish something I already decided was right for me.

I got my first Q5 car here from 2014 and i tried them again for my new Q8On the websites new Q8 interest rate 0.99%. I talked with sale man he is totally nice and i got appointments next day to get the carHe was off and sent me to Rosa sale manager.. i was fine even she didn’t take any commission on the sale so she didn’t have to be nice.. I understand that. I didn’t want sign paper for interest rate cause it said 1,99% i told her I qualified for 0.99%. She let Evelyn financial woman talked to me and tried to convinced me “ this year is different business loan for car is 1.99% “I told her i will go to another dealership so they will give me 0.99% she told me “ it will be the same rate for business. “ i signed all paper i thought it was right, i lived 2 and half hour away from Audi Plano i kept tell her i ‘m late i just need Audi Care.. and she mad at me she said she need to do her process and blab blab… about all insurance for windshields, for brake for battery… i told her i just need Audi care … she was strict and mean that how i felt about her .i thought i got unlucky that day. I loved my car and show my friend about it and 1week later I brought my friend to Audi Tulsa they gave her 0.99% for her Q5 and i helped my cousin to finance for another Q5, i use my business to loan for it . I found out Audi Tulsa gave me 0.99% on business loan.. Finally Evelyn from Audi Plano got me.. i called her next day i want she fix my interest rat and she hang up on me and kept tell me nothing can change if i want 0.99 from another dealer just trade my car ..So this is first and last comment for Audi Plano.. even i liked sale man but the financial woman was the problem. Be careful with finance paper.. say NO if u felt it’s not right.. another dealer will give u more chance and treat u a better way u deserved..

Devin in the Collisions center took great care of my Audi S4. He is an excellent communicator and kept me informed and up date on my repair. Only OEM parts, if you want your car to be returned as good as pre accident. This is the spot.

The dealership was able to search for the particular vehicle with the option and colour we wanted. They had to ship the vehicle from another town, but ensure we got what we wanted. The entire process was seamless and stress free.

Excellent service, as expected! The rep, Nicholas, communicated well while coordinating details end to end throughout my maintenance appointment, including arranging a round trip ride at the last minute. As a customer of Audi Plano for two decades, I was pleased that all went well.

I want to take the time out to thank Gino Bresolin once again for helping with my trade in of my financed 2020 Audi Q3 for a new Black optic package with 20” rims w/ Sport Seats 2021 Audi Q3. It all started when I had to do some maintenance on my 2020 Q3 and was given a 2021 Loaner Q3 with the Black Optic package w/ Sport seats in Turbo Blue. I only drove it for 3 days and can already tell the difference in vehicles handled better and comfortable seating. That’s when I realized I wanted the new 2021 Audi Q3 with the package I wanted and color. I immediately contacted Gino Bresolin, internet sales manager at Audi of Plano to inquire about the vehicle I was looking for. He went into action quickly and found the vehicles I was looking for and scheduled me to come into look at the vehicle I choose. I sat down with Gino and he was great as usual breaking down everything with the financed 2020 Audi Q3 I was currently paying on to him helping me understand that it would be best to Lease the new vehicle. This was the best option for me considering that I will eventually be trading this one after a few years for a new vehicle again. Once I made my decision to go with leasing Gino took me through everything that I wanted for my lease and passed over to Steven Massey, who is the Audi Plano finance guy to help me through all the paperwork. I was able to drive off in a brand new leased 2021 Audi Q3 with the package I requested. I can’t thank Gino and Steven enough for everything.

Ive been a customer of Audi Plano for 3 years. The service is great, the people are great! They definitely raise the bar when it comes to the car buying and upkeep experience!

My Service Consultant Micheal Bush and the Service Manager were very customer focused. They took the time to personally understand my service needs and researched the solution. I remember Micheal saying “It’s all about the customer”. Great job Audi Plano!

Excellent staff. They were able to complete all the requested services in timely fashion. Would be helpful to have a loaner car, but at least they were able to provide lyft service to/ from home.

My service advisor Nycholas was very thorough and professional. Service of my vehicle was also A-1!! Only reason I am giving them 4 out of 5 stars is that when I went to pick up my vehicle it was delivered to me dirty. The reason was due to it being left outside and it rained the day before. I believe the final delivery to the customer is the most important and the vehicle should have been cleaned. Especially after spending well over a grand in repairs. Hopefully they will do better for the next customer(s).

Adrian the sales rep and Steven M the finance agent were awesome. Walk in and was helped right away; answered all my questions and the purchasing process was quick and painless. Would definitely come 🙂

This is our second vehicle with Audi Plano and they have always been great to do business with and their Service is terrific. Hunter has been our service advisor for both vehicles and he is great to work with. Always keeps us updated and informed of all options.

Honestly one of the best car buying experiences we’ve ever had! Thank you so much!

I visited Audi Plano to sell my car and Diego Martinez made it a very stress free experience. He was personable and professional and was very transparent throughout the process. He made me feel at ease with the transaction, and I ended up selling my vehicle for a price that I was comfortable with. I was very happy with the experience and would recommend contacting Diego if you are selling your vehicle.

Eric was my salesman or the lack of during this awful experience. This dealership lacks character and integrity when dealing with customers. Please take your business to a different dealership that values customers

I’ve been taking my cars for service in past two years. So far i love it. I was lucky to get paul as my service advisor. Hes a straight forward and caring person, great at communicating concerns and will work with you to accommodate and get things accomplished.

I have the best Service Asvisor at Audi of Plano!Gilbert Salas!Im always confident that my vehicle is in good hands!

Great experience! Went to sell a car and found something I wanted to take home! No pressure to buy and very laid back experience which was very much appreciated! Tracy was amazing, highly recommend!

My buying experience at Audi Plano was incredible. The staff is very polite and professional and went the extra mile for me. I really appreciate the experience.

Ricky Reed is the best! We traded in our Audi (which we loved) for a suburban to fit more kids and all of their sports gear. He worked so hard to get me into the perfect one for my family.

I couldn’t of have asked for a more perfect experience. Everyone was very welcoming. Ricky is the best! He is wonderful. He went above and beyond to help me find the perfect vehicle. Not only did he make the car buying experience fun, but even after my purchase was finalized and I had driven off the property, Ricky continued to check in with me to make sure my Q5 was everything I was hoping it would be (and it has!) He is very knowledgeable, incredibly sweet, and very accommodating. I highly recommend requesting him as your sales associate. He makes every step of the process enjoyable.

Purchased a used car, very enjoyable experience. Gino Bresolin was our salesman and he was excellent. A man of his word!

Erick Alonso was kind, helpful, knowledgeable and very considerate. If you are looking for the right person to work with at Audi Plano, definitely go to Erick!

We test drove several vehicles with sales person Gino and landed on the Q8. Gino was referred to us from our long time service writer Michael Bush. Gino is transparent, helpful and eager to assist.Audi Plano has serviced our A6/Q5 for last seven years. We decided to trade the 13’ Q5 for a 19’ Q8. The Q8 was at a CO AutoNation store and had to be transferred to Tx. The transaction was not perfect or seamlist, but Gino kept us updated and resolved every issue before it became a problem.We dealt with Andrew in Finance. We gave him the opportunity to earn our business (we had our own credit union financing) and he made it somewhat painless offering options and good rates. Andrew was to the point and made every attempt to close the deal.Buying a cars is never fun, the process can be challenging to say the least. The current shortage of inventory makes the process even more painful.I will happily refer Plano Audi to anyone.

Nicholas was an excellent service partner who constantly kept me informed on the status of my vehicle. While showing me additional service options, he explained what each one was for so that I knew exactly what I would be paying for. The customer waiting area is a comfortable place to work while Im waiting. I always go to Audi Plano to service my vehicles.

This dealership is great!! As soon as you walk in they greet you and make you feel very comfortable. Their customer service is awesome!! I had already been talking to a sales rep, and they spent no time in contacting him. He explained all the details in full, and was very helpful in getting us a very good deal. We even had some of the finance officers come out to meet us, which in any other dealership has never happened. And the staff actually shows you that they do want your business, and will do what they can to get and keep your business. I would highly recommend this place!!

Overall I had an amazing experience purchasing a vehicle at this location. With the help of Andre Miller and Andrew Copp I was able to take a look at the car the and finalize all paperwork to drive out of the lot with a new car with no problems whatsoever. They just offered an overall excellent customer service that I’m sure this location holds all of their employees accountable for.I will definitely come back for any future vehicle purchases.

The car buying experience at Audi Plano was nothing short of fantastic. Kyle was very knowledgeable and truly had my best interests in mind. I drove my new Q3 off the lot and have been happy ever since.

This was customer service at its best. Everyone was attentive to our needs from the front desk to sales and service. You definitely feel like family when your there!

I am happy with the car, the staff and most everything. it was a smooth transaction for the most part. Here is the part I am not happy with:I talked to my sales person, Reggie; great guy. I was a bit hesitant because I had seen several similar cars listed 4k-5k below the one I had seen there, which was a 911. I received a text from the sales person and I agree to go in to look at the car again. We agreed that I would receive at no cost front new tires.... that was a huge deal for me! A day before I was suppose to arrive, corporate dropped the price of the car $1500.00; Which motivated me to go there a day early and purchase the car.... HOWEVER, once I was signing the paperwork the price of the car had not been adjusted, therefore, the asked the manager to adjust the price and he took AWAY my new no cost front tires.....!!! I felt that it was NOT right for me to have to be penalized and not get my tires because corporate had dropped the price of the car... If corporate would have not dropped the price of the car, I dont think I would have purchased the car.... TELL ME WHAT DO YOU THINK..... WAS IT RIGHT THAT I GET PENALIZED?

I purchased a Q5 March 2021 and our sales person was Andre Miller. Andre was very helpful and knowledgeable about the car, features and benefits. He went above and beyond to make my husband and I welcomed. We received Excellent service! I am happy with my vehicle. smooth and easy transaction. Overall Excellent Service from the welcome to driving off the lot.

You really came through for me this time. Your tenacity in determining the cause and detail in looking after my Audi is particularly appreciated. Thank you for your tremendous service!

Prompt and courteous service Brian was very helpful and professional, took proper care of us, scheduled the service and delivered it on time thank you for a great experience.

Had my Audi in for service. Easy to schedule on line. Quick service. I would recommend if you need to service your Audi.

Public thanks to Eli, the Audi serviceman who helped me recently. I arrived at the Plano service center, without an appointment, to see if they could potentially volunteer to help me with a minor problem with my rear license plate. I just explained the issue and Eli confirmed it was an Audi related issue (with the length of the bracket threads). He couldn’t promise to fix it, but successfully removed the stuck screws from the nearly stripped bracket anyway, using a couple tools and some strength. He replaced the frame with the new one I provided and I was on my way in less than 15 minutes! My friend and I struggled with the bracket the day before, and tried a couple other times on my own… and so I was very happy Eli was so enthusiastic to help without charging me anything. It’s just a little thing relative to all others, but it made my day — especially since I’m a new Audi owner and new to Plano. Thanks again! 😊

Gino rocks! He was very attentive, returned every call/text. Always on top of the process and wonderful personality to top it off. The Mazda6 was still being inspected but he called the minute it was ready so we could be the first to check it out. Bought it. It had a small spot that needed fixing - day 1/2 later it’s like it never existed. Even did more detailing I wasn’t expecting 🙌 Finance was challenging despite my Capital One loan offer for vehicle VIN with a spot on loan summary. He ended up clocking out leaving it unfinished but Gino stepped up 👍 and found Evelyn to help. My phone call to Capital and she got his error straightened out. Yay Evelyn! Everyone drops the ball. It happens. Would I go back?? Oh yeah! Ask for Gino.