We had a great experience at Sewell BMW of Plano. Our sales person was Pedro Gutierrez. He was very helpful, informative and quick. This was our fastest car purchase because he answered all our questions very well and also helped us on calls and texts. We told them we are buying the car for my birthday and they made sure that there was no delay and we were handed over the keys in a fast and smooth process. The administration and paper work was also explained easily and clearly. Highly recommend this place if you are buying a BMW in the DFW area.

Marc Sanders helped us buy our BMW X3 with transitioning from lease. Marc made it so easy for us detailing our costs at the end of the lease. I was very afraid of dealing with the dealership at the end of my lease. But I am so happy to have worked with Marc Sanders!Marc you are a great guy !

Great experience every time we’re here; clean facilities, nice room and amenities for customers to wait for their car to get serviced. This is our third purchase at Classic BMW, Jessica Watts got us through the sales process very quickly, the finance team did a spectacular job on explaining our options and finance terms, and we ended up with a very nice car at the end of it!UPDATE: Returned to trade in my Alfa Romeo on the X4 M Competition, thank you so much Jessica, you are awesome!!

If I could give this place zero stars I would. Never, ever have your car serviced here. There are far more competent options in the metroplex.My two year old BMW was towed here after not starting suddenly. They had my car for 3 days and ultimately said nothing was wrong, and I picked it up.Four days later my car would not start again, and I was left stranded. Again. I called them to let them know and again had my car towed there. What a mistake.They had my car for three days before I received an update that my battery was dead. That’s quite some time to come to such a simple conclusion. I expressed a concern about this diagnosis because the battery was only a year old and at the time the car would not start the radio and a/c were running. Not a dead battery. The service advisor said that they would order a new battery as that was the only problem they could find and that once a new battery was installed they would be able to further diagnose any other issues.A week went by of my car being there for a “dead battery.” Finally I asked to speak to the service manager about my concerns as I was getting no answers from the service advisor other than that they were waiting for a battery.The next day, I received a call from the service manager who said that the starter was not working. He said the part would be ordered and I would be updated when it arrived. So we waited over a week for a battery to arrive and now we were waiting on another part. Frustrating considering I had expressed a concern from the first day that it was NOT the battery.A second week goes by, and I have heard nothing from them. I ask for an update and am told they are still waiting on a starter to arrive.They have now had my car for 15 days (18 days including the first time).I called another BMW service department to ask if they have a starter for my model of car. They are able to tell me more than Classic ever bothered to. They offered an EXACT date that the part would arrive. The part was not in any kind of shortage or back order despite the fact that this entire time Classic has blamed “the times” for prolonged waiting for a part (mind you they wasted a week waiting for a battery).I’m eager to get my (relatively new) car back and in working order for good. We’ll see how much longer that’s going to take Classic to figure out.Long story short, unless you want to be without your vehicle for a remarkable amount of time, keep on driving on to the next service department. I’m not sure if these guys have any idea what they are doing.

I stopped by just to take a glance and see if there was anything interesting. I had driven my previous vehicle, GMC DENALI, and owned it for 14 years! Really wasn’t sure if I wanted a car or if I wanted to buy or lease. Jacob C to the rescue! We took a look and narrowed down to two cars I wanted to test drive. Jacob had patience and took the time to give an overview of the vehicles and walk me through the BMW leasing experience. He was extremely helpful and I would suggest asking for him should you be in the market for a new vehicle! Classic BMW overall car buying experience was fantastic. Thank you!

I have leased and purchased vehicles from Classic BMW and it has always been a pleasant experience. The main reason for the pleasant experiences is due to the excellent customer service received from Client Advisor, Douglas Robbins. He is extremely knowledgeable with the BMW product and ALWAYS goes above and beyond to meet the needs of his clients. When I send Douglas an email, it is promptly answered. If I need anything, consider it done. Douglas is the reason that I choose to do business with Classic BMW. The BMW brand may be known as the Ultimate Driving Machine, but if you want the Ultimate Buying Experience, be sure to ask for Douglas Robbins.

My first visit since the new owners took over. The service department was exceptional; even better than before. The new GM walked up and down the line introducing himself to all his new customers. Ron Williamson was great and everyone was super friendly and “client centered”. Very impressed! Now I understand the “Sewell” difference.

We were looking for new car for Heidi and were excited to find her BMW X3 in perfect color and condition at Classic BMW. Jacob Cambell was as excited as we were and was professional and understanding walking us thru the entire process.Thanks to everyone for awesome experience!

Honestly, its a great service location and about the only one in the area that has full service. Im tried of having to go back for one little thing or another. My BMW has been in their possession more in this summer than in mine. Cody Garcia is a great service advisor, knowledgeable and great in communication. If you have to speak to service director, youll likely speak to the shop foreman as well. Its a little disheartening when the shop foreman says well, youve got to look at the years and mileage on your vehicle, as though thats an explanation why technicians leave coolant all over the engine compartment. For everything that can, and often seems to go wrong, theyll make it right. I hope you dont have to deal with Jasmine at Enterprise. She put me in the dirtiest car (inside & out) despite the available inventory. She wasnt courteous or friendly which I get every time I get a loaner (which again has been almost weekly this summer). When theyre the last spoonful you take before leaving your car in somewhat capable hands, it puts a bad taste in your mouth. Thats Enterprise though & 1 employee. Generally, everything is smooth...until you have to return 24-48 hrs later for the same problem or a problem closely related to why you were there originally.

I have been using this BMW Service location for about a year now and it is usually a hit or miss in terms of the service from the employees. But this particular gentleman, Nathan, was professional, kind and efficient the moment I pulled into the service lane. When I had first initially called before arriving they let me know that I would need to go to the parts department to get my key battery replaced-but Nathan took the time to check for my warranty coverage so that I would not have to pay and go through the trouble. While I waited he went ahead and replaced it right away for me, as well. He was quick and extremely helpful. Usually I will get a service employee who will sit around and not keep me updated while I wait in the waiting room, and I would usually have to go find them to ask for any updates if it’s been awhile. But Nathan would periodically check back with me with the updates and it was a very short and sweet visit all around. An amazing employee, and one that should be heavily valued in terms of attitude and efficiency! Haven’t had an experience like that in the service department in a while! Thank you, Nathan! :)

Updating my review to 5 stars! After posting my review, Klint and Tracey reach out to me immediately to explain whats causing the delay and they worked with me towards delivering a speedy resolution. I highly appreciate Traceys efforts and for keeping me updated throughout the process. I understand that sometimes, a problem can arise. The only thing I expect as a customer when service issues are happening is to be informed and be given realistic expectations.Original Post: After 3 phone calls to this dealer to ask for my BMW IX reservation refund. I was informed that it will be processed and I should expect it within 7-10 days. We are now on the 10th day and no refund from this dealer. Not great customer experience at all from this dealer and please process my refund.

Absolutely the worst service ever. First our brand new M340 was was hit by one of their golf carts. (This happened in June when it was still Classic). Approximately 4 weeks after it was repaired, the instrument panel cluster went out. It required a new unit. There were none in the US so it had to be shipped from Germany. The first service advisor we had was Cody Garcia, who made rude comments when we asked him to keep us informed. He transferred us to John Sojdei because he didn’t want “a bad survey”. We have called the dealership. WE have driven to the dealership to try and get updates on our car. They have had it since September 9, 2021. We have now found out from someone who is NOT in the service dept that they ordered the wrong part. The correct part was on backorder, but became available approximately 2 weeks ago. All we have asked for this whole time is to be KEPT INFORMED. We have heard nothing. We went to the dealership to get information on Oct 12,2021 because no one was communicating or returning our calls. John shock our hands and promised to keep us informed. I’m not one to complain much less write a review, but I am totally disgusted. After we get our car back, I will never walk back through the doorway of Sewell BMW of Plano. This has been a horrible experience. We got the car the first week in May and have hardly been able to drive it. Avoid this s*** show of a dealership at all cost. If I could only give negative stars.

Service Dept was professional and expedient in resolving the issue with my sensors and why they were not working. Explanation was right on as to what may have caused them not working. Issue resolved and sensor fixed. Matt was polite and understanding and professional. Glad great folks are taking care of my vehicle.

I recently had the good fortune of being introduced to Robin McCormick of Classic BMW in Plano by a neighbor of ours. Robin was fantastic to work with, answered all of my questions, and was able to get my 2022 X3 M40i ordered and delivered in record time. When it came time to settle-up, he worked to get me the best price for my trade-in and made the entire closing a painless process. Were very happy with the new car and strongly recommend that those looking to buy a new BMW contact Robin.

Initially stopped by to test drive a CPO M2 Competition and loved it, but the market on used cars was ridiculous. I talked to John Brunson, who set up my test drive, and asked him to find an allocation for a new one (which according to forums seemed impossible). Though with a little luck and persistence, John managed to get me an allocation and just over three months later I had one of the last 2021 M2C in my hands. He provided weekly updates on the build status and helped me get a very clean PPF application and window tint done before I even picked up my car. Awesome experience

I hooked up and aftermarket amp and sub a blew something.Call them, Nathan was awesome he helped me out for my car in fixed in be 2 days. Customer service was great also

So glad you bought Classic out. I bought my BMW at Sewell but had to service my car at Classic due to location but now Sewell is large and in charge. I’m a customer for life. 2nd or 3rd Sewell vehicle. I hope you’re getting rid of the “museum” cars in the showroom and adding cars that us customers can actually “sit in” and “purchase!”

Douglas Robbins (my salesman at Classic BMW) made my latest BMW purchase the most painless car buying experience ever. He took me on the most entertaining test drive and showed me every possible function of my new car. It was probably less than a 2 hours process, start to finish, and that could have been shorter had I completed the application and paperwork online before my arrival. I will definitely do business with him again and of course BMW service is a class all its own. If youre on the fence, DO IT. Give him a call!

I have been a BMW owner for a very long time. My service advisor Jeff Doggon is always a great help. He is so knowledgeable and informative. And always go above and beyond. I am very grateful what they do for keeping my car in a great condition.

I had the pleasure of working with Jacob a car salesman there at BMW Plano. One of the coolest salesman I’ve ever met. He made sure my son and I was well taken care of and even shared a snack with my son. I’ve fallen in love with my Mini Cooper and can’t wait to go back for my upgrade.Keep up the good work Jacob!

Im constantly asked to post reviews about my experience with different companies I interact with. That being the case, I only post if I truly believe I was treated in a manner that is above and beyond. If I feel the treatment was average or lower, Ill just be nice and dont write anything.With Classic BMW, and especially my advisor, Cody Garcia, I have no reservation about posting on how great their customer service facility is and how well Cody treats my wife and I every time we bring in our BMW X5 in for service. They have always provided us with a very nice loaner and are quick to take care of any maintenance issues.This time around, Cody went way above and beyond and I cannot thank Cody enough. With my extended warranty coming to a close, Cody advised me to leave my X5 for a comprehensive inspection to look for any issues that could be fixed under warranty. Well, they found numerous mechanical issues that, in my opinion, saved me thousands of dollars in future repairs. Thank you Cody!The dealership itself is fantastic. Clean and buzzing with activity, its an experience I love to interact with. I always feel special walking around the dealership and everyone I interact with are so friendly and professional.We did not buy our X5 from Classic BMW, but I can assure you that our next BMW will come from this dealership.

My E60 M5 started having transmission malfunction warnings pop up so I contacted Classic BMW to see about getting it looked at. The service dept told me that yes, they would look at it, after breaking down the full details to them. I pay $185 to have it towed to their service dept. They call me later in the day to discuss. When I told them I just wanted it diagnosed, wasnt certain it would be repaired, they were no longer interested in diagnosing the issue although I was willing to pay the $200 fee. For service I recommend indys like AutoScope.

First time to take my car to the shop and feel like it is in good hands with my advisor Kaleb Ortiz. He was informative and efficient. I felt like I had been going there for years by the time I left. I highly recommend asking for Kaleb if you need service on your BMW.

Robin McCormick is a great person to work with at Classic BMW in Plano. This is our 2nd car which we bought with him. He is committed to his clients and is always available to help in any way. He will help you understand finer nuances and aspects of buying a new car. He always returns your calls and tries to help. I highly recommend Robin to everyone and I am pretty sure I will reach out to him when I will be ready to buy my next car

When I purchased my BMW, it was a very pleasant experience. They had the exact car I wanted and I love my BMW!! They were very fair in negotiations, the place is quite clean, and the staff is very friendly. Will Haynes even checks on me periodically. I would definitely buy from this dealership again.

Jacob was the only sales person approached me after being at the pre own lot for well over 15 minutes looking at the i3 I was interested in. Even fully aware that I’m on a sheer discovery trip to see this vehicle, Jacob was professional, courteous, and friendly. What pushed me to end up closing the deal was his willingness to work with various aspect of the deal. I was delighted that there was no shenanigans, surprises, or BS while closing the deal - exactly the price we agreed upon and no hidden fees at signing. Surprisingly a pleasant buying experience.

Just completed my second lease at Classic BMW and just started my third one this weekend. My experience has always been amazing! Kelly Bryan, my Cliente Advisor, has always helped me, providing me with a great service, making the process very straight forward and easy to understand . I truly recommend his service, along with the service of the entire Classic team.

Even though I dont own a BMW (yet), they were still nice to me in the showroom and allowed me to take pics of the cars with my DSLR. Cars all looked in great condition. In a few years when I buy a BMW, Ill be going here, for sure!

My experience buying a car at Classic BMW was absolutely a pleasure. I worked with Brett Warren from selecting the right car to purchase up until the final paperwork. He was a thorough professional throughout the entire process. Although I always go into car dealerships with my guards up about the typical car salesman experience, Brett completely changed that with his thorough knowledge, outstanding, integrity and genuine interest in guiding my wife and I with the right vehicle for our lifestyle rather than just to make a more expensive sale. His enthusiasm for cars certainly shown through the entire time and was a pleasure to learn from as well. Thank you Brett!Alexander Miles took over from Brett once the sale was done and he too was an absolute professional. He went above and beyond to answer all our questions and make sure we were well versed with all the features of the car before we left the dealership with it. He took his time to patiently explain everything and was dedicated to make our experience a delightful one. Thank you Alexander!I would travel cross country if I have to in order to get the kind of car buying experience as I did at Classic BMW thanks to these amazing professionals. They have won a repeat customer for sure!

Many people understandably don’t enjoy the new car buying experience. I used to be one of them. It’s different with Robin McCormick at Classic BMW. Robin is very knowledgeable and customer focused. BMW cars are amazing of course, but what truly differentiates Robin McCormick and Classic BMW is that they truly value their customers. It’s not a transaction, but rather a relationship – one that extends to the servicing of your vehicle as well. If you’re considering a BMW, I highly recommend you stop by Classic BMW and speak with Robin McCormick.

If I could give ten stars I would have. The credit goes to Cody Garcia, my service adviser for his polite and professional attitude.I brought my 7 series for engine light. What touched me the most was his giving regular feedback on arrival of parts and when I arrived to pickup my car he accompanied me to the cash register ( which was not called for). I am in hospitality business n I understand that how important it is to have efficient and courteous staff as they are the face of any business.Thanks.

I ordered a custom BMW M4 through Robin McCormick, and he was tremendous throughout the whole process. He kept me in the loop the whole time and took great care of me. I will be back very soon to buy a car from Robin!

Since Ive had my cars serviced at Classic BMW, Ive had a different Service Advisor almost every time, and my most recent visit was no different. This time, it was a new joiner, Matt Workman, yet another guy I need to start all over with. Well, all I can really say about Matt is that hes Aces, truly top notch. Finally, I think I have found a partner I can trust to help me maintain my cars while educating me and advocating for me. The least I can do to show my appreciation is leave this post. Feel free to use other advisors so Matt is available when I need him. :)

Our experience buying a car at Classic BMW was absolutely a pleasure. We worked with Brett Warren from selecting the right car to purchase up until the final paperwork. He was a thorough professional throughout the entire process. Although we always go into car dealerships with our guards up about the typical car salesman experience, Brett completely changed that with his thorough knowledge, outstanding integrity and genuine interest in guiding us with the right vehicle for our lifestyle rather than just to make a more expensive sale. His enthusiasm for cars certainly shown through the entire time and was a pleasure to learn from as well. Thank you Brett!Alexander Miles took over from Brett once the sale was done and he too was an absolute professional. He went above and beyond to answer all our questions and make sure we were well versed with all the features of the car before we left the dealership with it. He took his time to patiently explain everything and was dedicated to make our experience a delightful one. Thank you Alexander!We would travel cross country if we have to in order to get the kind of car buying experience as we did at Classic BMW thanks to these amazing professionals. They have won a repeat customer for sure!

Wish I could leave zero stars. This location is trash now that Sewell is running it. I’m on my second BMW and never had any issues when coming in for maintenance or service until Sewell took over from Classic. I’ve been trying to drop off my SUV for a recall for over 3 weeks now and today had to ask for my car back because the rental car that I had reserved the week before was not available. Not to mention that the week prior Sewell called and asked me to reschedule my 1st appointment that I had booked 2 weeks prior because they accidentally overbooked rentals for the date I was going to drop off. When I went in today this was the first time that it took over 10 minutes before I was taken care of in the garage. The tech seemed unfamiliar with the software on his tablet once I was able to get checked in and I didn’t even see a service advisor they just wrote me a voucher to get a rental. Get to the rental counter and they tell me it’ll be 2 hours before a rental is available. The reason I made an appointment was because I had to be available an hour after drop off. Needless to say after trying to schedule a service appt twice and both times it being a disaster I will not be recommending sewell to anyone looking for a new or used vehicle. And quite frankly I will not be getting another BMW after my lease is over unless a new dealership opens up in the area with better service. Sewell is a joke! So much for all the ads you see on TV and hear on the radio…Sewell service is hot garbage!

The only time a service experience was actually enjoyable and efficient. Kaleb Ortiz made the whole process so easy and got my tire fixed quickly. I highly recommend asking for Kaleb for your next service needs. I will definitely be taking my car back here.

Took my vehicle in for routine service and did not have a specific service advisor assigned to me. Kaleb Ortiz was the first to greet me and said he would take care of me and that he did. Kaleb went above and beyond to make sure everything was accomplished correctly and that I was happy with his service. I will always ask for Kaleb when I bring my car in for service. Hes awesome!

An excellent dealer if you are in the market for a new BMW. Doug Robbins was outstanding in his communication, customer service and commitment to excel. I live a little far from this dealership but still drove all the way just because of their service. If you are in the DFW area, just give a call to Doug and you will experience what I am talking about. I highly recommend Classic BMW and Doug.

Leased a 2021 BMW 330i from Max at Classic last week! Fantastic, low pressure experience. Answered all my questions and provided a better term and payments than another very well know Dallas leasing company I was working with.

Special shout out to John Sojdei for getting my car ready in time prior to my trip out of town. Was kept updated and he even had the vehicle cleaned for me at pickup! Great service!

My experience at Classic BMW was amazing! From the very beginning to driving off in my new car, I experienced nothing but top notch professionalism. Thank you to Jim Francis and Alexander Miles for making the process move smoothly. They both worked with me at any hour to find what I was looking for and answer any questions I had! Highly recommend going to see them!

Connor Leath was amazing at speeding up the check in process for me as I was in a rush to get to work. My normal advisor Cody, who takes care of me was with another guest at the time. Both made my normal service visit smooth and painless! Kudos!

Jacob the Salesman!!!Jacob was very thorough and knowledgeable of my BMW Truck. He was very patient with us went above and beyond!!! I needed a new everyday car for work due to high mileage on my Mercedes... The X Series is the best! Jacob you are the best. Thanks for your service. Wishing you continued success!!!

Great experience buying a new BMW! Ive worked with Brett Warren for years and he is the reason I keep coming back. Very professional, easy to do business with and funnest test drives at any dealership. Special shoutout to Alexander Miles who helped me get everything tuned up and configured just the way I like it.

Jacob Campbell showed me the amazing used selection at Classic BMW. Really awesome sales man who cares more about the quality of a relationship and satisfaction of the customer than pushing a sale. Really awesome guy! If you get the chance make sure to ask for Jacob, he knows his stuff!P.S. I will definitely be back!

I was told I’d have to wait for an hour to get a loan vehicle, but I’ve been waiting for longer than that and I was just informed that there are still 5 people before me.Their waiting area is nice but I do have other things to do, so I would appreciate if they could provide a loan vehicle faster.

Carlos Villegas is the best!! He is knowledgeable regarding my vechile and the needed services. He goes that extra mile to make my time at Classic BMW a pleasure and not a chore.

From the moment we were approached at Classic BMW, John Brunson made us feel like family. He was patient and listened, and once he understood our wants and needs, he knew his inventory enough to find the perfect car for us. Thank you John and Classic BMW for an amazing experience.

Carlos in the service department is the only reason why Im rating this place 5 stars. Carlos is very personable and professional. He delivers, is transparent and has good followup skills. I had my i3 serviced and believe Im in good hands with this dealership.

Purchased a new BMW X series SUV at Classic, Plano TX yesterday.Excellent service and full attention by Fred Nour - the sales manager. He listened to our ask/wish list of what we expect in the SUV and shared right information on multiple models. He also answered all our queries with great enthusiasm and always got in right experts from the dealership to help us take informed decisions. Within one hour, we were convinced that BMW has the right SUV as compared to other brands (Audi, Lexus) that we were exploring. Max Stamer did a good job to get all paperwork done in a short time and we walked away with our dream car within 3 hrs. Thanks Fred and Max for the excellent service.Classic BMW - you have a dream team at work.

Chip is my service advisor and I think he rocks! Customer service is exceptional as always. The rest of the team (parts, paying, and staff checking me in and bringing the car back around are always cordial and professional.

Our sales representative Doug was extremely professional, easy going, honest, and up front. We came in after a bad experience from other dealerships and we immediately felt comfortable dealing with him. Amanda from the finance department was a joy to work with and we loved talking to her. We walked out feeling treated very well. We are very happy with our new purchase and highly recommend this dealership.

Jacob Campbell was a pleasure to work with. Jacob worked getting me all the information I needed to make a purchasing decision. I made the drive form Ohio to Plano to pick up the car. When I got there he had the car ready to go and when thru everything in the car. including setting up my phone.I can highly recommend that anyone in the car market to give Jacob a call. It will be well worth your time.

Transition pains. It is now a part of the Sewell organization (for 3 days as of this review). The record-keeping systems must be incompatible because all the information had to be re entered. But being familiar with both, the Sewell change should be an improvement.

James GarzaPre-Owned Client Advisor James did an excellent transaction for my wife and It was a turn key job. Highly recommend James for your preowned needs at BMW of Plano. He just installed our new license plate. Love our 2018 BMW 5xi

I had a great experience today at service with a wonderful gentleman Fred N. He went way beyond assisting me with my new tags and other bells and whistles on the car! Shardae was super helpful on additional adds for the car…

“This dealership is a testament to my family’s passion for cars and customers,” said Eric Maas, president of Classic BMW and director of racing operations at Fast Track Racing LLC. “My family wouldn’t consider selling unless we were assured that our legacy of caring for our customers and employees would be continued at the same high standard. The Presidio Group understood that when they approached me about selling to the Sewell family, who literally wrote the book on customer service. We are certain that the Sewell Family will carry on our tradition of treating each customer in the showroom and service drive as if they are part of our own family.”

I recently purchased a BMW X5 from Classic BMW. I was unsure how I would be treated at a luxury brand dealership. I grew up financially unable but now its different.I was pleasantly surprised by the staffs professional attitude and sincere hospitality. I want to specifically commend salesman James Garza and Brandon Womack in financing. Both of these men should be praised for their attention to customer service and hospitality. James was a pleasure to work with and did everything I requested with pleasure. Brandon was also a sweetheart and was very professional and hospitable. I will be a return customer.Classic BMW please give these guys a raise!

I walked in last Monday in order to look at the x6 that was in front of the dealership. Right before walking in we also noticed a Mercedes G-series in front of the dealership and opened the door to take a look. A lady (Kassandra Moran) from inside came opening the door and yelled that we were not allowed to open the car because it’s been sold. We were surprised at the rudeness and told her sorry but it was unlocked to begin with. My husband and I the walked in behind her inside of the dealership and again Kassandra Moran was very rude. Upon us entering she looked at us up and down and rolled her eyes. We ignored it and asked to test drive the car. She still gave us an attitude and said we don’t test drive after 6. We were fine with that but the way she treated us was terrible. My husband and I walked out and said there was no way we would be back. We were walking through the parking lot and a very nice man Michael Snyder stopped us and asked if we needed any help. He wasn’t even rushing even though he was on his way home. We told him that we understand we need to come back to test drive which we were fine with and I will give him a call to set up an appointment.I talked to him on Friday and I set an appointment to come back and see him on the following Monday. I showed up and again bumped into Kassandra Moran. Again same rude attitude. When I asked to speak to Michael Snyder she gave me a weird look like I was asking for someone that she didn’t know. I was confused as she said it will be a moment please have a seat. Then she looked at me again and said actually he is no longer with us. I was like since when because I just talked to him Friday and I had an appointment with him. She was like well he is no longer with us. So that’s when I decided to leave because with her rude attitude I didn’t even want to deal with it anymore.I sat in the parking lot for a bit thinking. She upset me so much I had to go back and speak to a manager to complain about my terrible experience not once but twice. I spoke with Olivia Miner. She apologized and said that they would have to talk to Kassandra Moran again. So I was surprise that they have had many complaints and that she is still the one that you see as soon as you walk in. Olivia Miner asked if she could show me a car and I told her I was too upset to even look at anything.I hope that there will have better Customer Service at this dealership in the future. It’s very sad this luxurious dealership had very rude customer service!

I will never bring my car back to this dealership for service. I took my car there to replace fuel pump. They kept car for almost 2 weeks. When I finally picked up car was charged $2911.80. Brought my car home and noticed a gas smell and the gas gauge not working. Note: had no gas smell inside car and gauge registered properly before taking there. Took it back to have serviced they replaced fault fuel tank vent valve and right side fuel level sensor for $1118.92. They called back and said fuel line needed replacing for over $900.00 advised had fuel line replaced a year ago at another dealership. Service advisor agreed to $100 credit which was okay. I inquired about military discount to Cashier which she said would need approval. She got approval and explained made one time exception for additional discount. Service advisor came out to repeat what Cashier said felt wasnt necessary or needed. Ive been BMW owner for 30 years worst service ever received.

Jacob and Olivia set a great standard for customer service. This team is focused on quality and relationships. It was a pleasure working with you both!

Been going to Classic BMW for about 10 years now and have had several of my cars serviced there.You will meet some of the most friendly people there at Classic. Ron Williamson has been my advisor (and now my wife’s too!) for the entire duration of my relationship with them. That tells you about how they treat their employees.I love the layout of the showroom, and it was one of the first showrooms in Dallas that actually looked European, and does not look dated at all even after all these years. I’ve purchased two new cars here, and also one from their used car section. In all my dealings with them, they’ve always been professional and courteous. If they can get you the numbers you seek, they will or else they will let you know.Their customer service is also impeccable. They have always given me a loaner and ensured my issues are fixed. Their customer waiting area is always stocked with cold drinks, coffee and refreshments. Finally, if your oil or coolant needs some topping up (these things sometimes happen), they will take care of you in the service Bay Area without an appointment.These gorgeous motorbike photos below were taken AT Classic BMW. I believe everyone needs a chance to admire this amazing motorbike from the past :-)

Classic BMW provided super-friendly service without a hard sale. We ended up with a nice deal on a new crossover. Great experience.

Such an easy experience. In and out in 2 hours. Jacob Campbell provided exceptional customer service from start to finish.Thank you for everything. You earned your stars.Go Red SoxMichael and Michelle Yourell

Yesterday I left my X1 for an oil change, my advisor Mr. Matt Workman was amazing so helpful, so detailed.i have been a long time customer with Classic BMW Plano but this time i was very impressed with the service.thank you Matt and Classic BMW AUG 12 2021Blanche Naguib

Thank you Alex Miles! Highly recommend asking for Alex. He is efficient and very customer focused. Alex followed up and delivered every request. Purchasing a car is only a small part of the process, Alex was great across the entire experience.

My first service experience with my vehicle was great. Chip Koestler in service was great through the process. 100% recommend Classic BMW.

Both Al and Fred Nour were awesome! Love my new car. Very helpful and the process was easy and efficient.

I have been servicing my car here and even used the Classic BMW collision center last year when I got in a wreck! This dealership is amazing. I just graduated college and wanted to trade in my current BMW for a newer one. This was my first car purchase on my own and Michelle and Gabriel helped me through the entire process. Both were extremely responsive and kind. I highly recommend this dealership to all of my friends that are looking for a BMW. The dealership is very beautiful, clean & welcoming. Thank you Classic BMW!

Our experience with Classic BMW has been absolutely wonderful. After attempting a deal with another BMW dealership in Dallas that was not motivated to help at all, we decided to give Classic BMW a try. The whole team, Jim, Amanda & Alexandra, were great. It was quick and painless! We actually enjoyed our time with them. They have gained customers for life!

I would like to say Fred was very helpful, great customer service and very friendly. Very thorough at his job! He was an absolute pleasure to work with.

I live in Waco and worked with John Brunson to purchase my BMW. I came to the dealership and John let me drive a new BMW to see if thats the car I wanted. He found me a car like it but with more options in there fleet vehicles. I had to wait about a month and a half but John keep me updated via text and also took pics of my trade in that day. We finalized the deal using text. I went today to pick it up and its a great car and fun to drive. I also worked with Katherine in finance and she was amazing to work with as well.

I had such an amazing experience with BMW Classic, sincere thanks to Connor !! This guy accommodated a non-planned service, kept me well informed throughout all process and delivered much more than what I initially requested. I am super satisfied

Nice facility, courteous people, and reasonably priced service. My advisor was Chip K, who did an excellent job handling my repairs.

Huge shout-out to Kaleb. He went out of his way to provide amazing customer service in the repair of my car over the last week. He treated me as if I had been a customer for the last 50 years, but had his eye toward keeping me a customer for the next 50.

Thank you Ron Williamson for your professionalism, knowledge and kindness during our repairs. It was greatly appreciated!

I am posting this review to share my excellent experience with my tech specialist, Alexander Miles. Alex was outstanding. He continually went above and beyond to make my buying experience there right. He corrected other people’s mistakes, did exactly what he said he was going to do, communicated regularly, and provided the type of high level service you’d expect at a prestigious dealership. He was very responsive, professional, and knowledgeable. I highly recommend asking for Alex if you go to Classic BMW.

Everyone at this dealership is so polite and courteous. Starting from the initial drop off to meeting with my advisor John sojdei I was provided a courtesy vehicle while mine was getting fixed and I had my own car back the following day sparkly clean!

Great experience here! Kaleb helped me out and was extremely informative. I highly recommend this place!

I am so glad that I called Chris Kim at the Classic BMW. After I went to the Autobahn BMW at Fort Worth which was a total waste of my time. I called Chris around 4:30pm and he told me to come over so he can help me even though they close at 6:00 pm. I got there at 5. He quickly show me the one that I liked. 2 hours later I was at the finance office signing the documents. The best car buying experience ever !!! Now, My wife and I am so happy with the brand new 2021 X5. Thank you Chris and the classic BMW.

I have been bringing my 2019 X3 to this location for a little over a year now for service as well as general repairs and I have been amazed at how awesome the service team is here. BIG shout out to my SA: Mr. Cody Garcia who has been taking care of business since day 1... I can trust him with my car which is not something I say lightly... Even on the busiest of days Ive NEVER had to worry about a lack of communication and he makes my sure my concerns are heard and addressed each and every visit so I dont waste time having to come back for the same thing.THANK YOU!

Purchased a SUV on July 16th 2021. It was an out of state purchase from Ohio. I was given TX temp plates that run out on Sept 14th. I had sent emails to the finance department on two occasions asking update on my Ohio plates with absolutely zero response back from them.I reached out to my sales person Jacob Campbell who took time out of his busy day to give me an update on the status of the permanent Ohio plates. With his update I could see that the plates will arrive one day before the temp plates run out.Thank you again Jacob you are truly as asset to Classic BMW. If I ever am in the market to purchase another BMW I will make the drive 14 hour drive to Classic BMW to purchase form you.Carl

John Sojdi was worked directly with my warranty department to get the required repairs approved in a timely manner. I even got a rental vehicle during the service visit. Overall extremely happy with my experience at classic bmw. Will come back always!

Jacob Campbell made my car buying experience exceptional. He is a very patient, caring, and knowledgeable salesman!! If you are looking for a vehicle, I highly recommend him!!

Great service department Special thanks to Cody Garcia, he was very helpful, made sure my car was taken care of and kept me updated with everything and whats needed for my car.

Was running a favor for a friend that lead me here to this dealership. While there I was helped by Nicole N., she extremely professional, helpful, and very pleasant to deal with. I would recommend this dealership to all my friends, and for them to ask for Nicole every time! Just GREAT service all around!

Great selection of vehicles. They allowed us to browse and test drive without any pressure to buy. Everyone from the receptionist to Pierre, our salesman, was fantastic to work with. Pierre ended up helping us order our X7M50 after finding out they had an allocation available. It was a seamless and stress-free buying experience. Will be back in the future.

Usually I go to Sewell in Grapevine for my auto needs on my 430i. However, this time they could not perform the service I needed on my wheels and I was referred to Classic BMW. Although I had to travel farther, I found this dealership filled with energetic, eager-to- please employees. Cody sent me several messages to help me decide the best time to visit their location. He answered all of my communications with little or no delay. I felt like a VIP customer even though I had not been to this facility before. Other Rock stars at this facility are Caleb, Abhi, Taylin and Dylan Boast. From the time I arrived at the Service Department until I picked up my car 2 days later I was updated regularly and could not have been more pleased. I would definitely be remiss if I did not mention the service I received on my wheels. Awesome job! It was wonderful seeing my wheels looking brand new again. Last but not least, I do not know his name, but this outstanding service continued to the detailing department. Tech in this department drove us to customer waiting area while they washed my car and came back to pick us up when finished. This location has customer service in mind. Hopefully, this will not change as they transition to new ownership. They truly have the formula to keep customers returning.

Just met Alex Miles today at Classic BMW. He was so friendly and warm, it was a pleasure to work with him. He is great with product knowledge, service, and just all around advice and helpfulness. If you go to Classic, ask for Alex!

Purchased my last 6 cars from Douglas Robbins @ Classic BMW. Hes a great professional and has always worked with me using respect and patience.

Superb service from John S. Because of his knowledge I will be a returning customer. Gorgeous repair facility by the way!

Just wanted to make a shout out to classic bmw and John on my recent service visit. I was treated like family. Everyone is so kind and polite at this dealership!

Z is my advisor, he helped out so much and answered all the questions that i had, made me feel safe about trusting my vehicle with Classic BMW, would recommend to anyone!

I cannot possibly say enough good things about the service we received here! Our sales associate, Brett Warren, and our Genius, Alexander Miles, were over the top! Brett is a race track instructor so our test drive was not only informative but so much fun. He was patient with us and allowed us time to discuss on our own with zero pressure. We didnt have time to stick around for the run through of the technology instructions, so Alex came to our house a few days later to teach us all the bells and whistles. He spent well over an hour with me and was really thorough - you can tell how passionate he is about BMWs! There were spots on the leather that I pointed out before we left originally, so he brought leather cleaner and microfiber towels when he came to the house. He cleaned it for me and then left the products with me. The car itself is ridiculously amazing - 2021 X6M - but service is extremely important to us, as well, and it could not have been better. When were ready for something new, we will return and ask for these gentlemen by name. Thanks, Brett and Alex, for making this a smooth and fun experience!

Connor Leath did an awesome job advising me on the issues my car was having!! Also really cool race cars to look at while the techs are working their magic, great service, and awesome staff!

I was in a wreck and my car totaled so I was on a hunt for a specific Brand, Make, and Model. After literally talking to 4 other dealerships Jacob Campbell received my inquiry via autotrade website and not only responded right back, but he continuously followed up with me, sent me pictures and videos, and answered my many questions I had. Unlike the other dealerships, he provided me with wonderful customer service and he was not pushy or too salesy. He was extremely prompt and Im so glad I purchased my car from him! My family and I will definitely be back for our next purchases. Not only was Jacob great, but Catherine in finance was great to work with as well. I had a very pleasant experience, and since I knew my car, my deal, and already had my funds, I wasnt at the dealership for too long. Definitely recommend this place of business.

Douglas Robbins was great to work with. Made buying a new car easy and painless while other dealerships (Sewell) did not.

Buyers remorse gone bad.. I guess …I hated the car I bought less than 24 hours later I’m reaching out trying to get into something I liked more and was basically lied to from all aspects from the finance company to the staff at classic. I didn’t even want a full return of car I wanted something better snd I had the money to make it happen. Funny how quick these types of companies forget you’ve been a loyal paying customer bought a 65,000 car cash two months ago and just rushed this purchase of the car I picked and wanted something bigger snd badder. I spoke to all sides finance company had no knowledge of my loan but sales managers said the deal was funded .. quickest funding ever… per the 5 other ppl I personally know at dealerships… I gave notice I wasn’t happy as quick as I could and was pawned off like my 50,000 purchase wasn’t worth their time … you guys may continue to do well but I have zero intentions ever buying from that location again . .. and yeah I get there is no law about cooling off period but less than 24 hours come on guys do the right thing next time … you had 2 ppl who loved bmws snd I will scream this experience off of roof tops snd explain this to everyone in my sphere of influence to not go to classic bmw aka Sewell bmw …snd I just wanted a better car something should’ve been done because it’s the right thing to do and I just paid cash on a 60,000 vehicle two months ago … swallow your pride who cares about your commission thats all these guys care about unfortunately that was very evident from every conversation I had with all levels of employees. The only person I had good conversation with was a guy at bmw headquarters when I filed a formal complaint. To the guy who called me today knowing full well you couldn’t help me … you suck I hope you lose your job.., any event the car is growing on me and I’m not a POS OR !! UNGRATEFUL so all in all life is good

Classic bmw has always set the bar high when visiting. Thank you to John S for taking care of my vehicle in a timely manner. Well tuned machine these folks are running! Thank you again.

Super easy - from identifying the car I wanted, to trade in valuation, to negotiation and closing. A very professional and enjoyable transaction. There is NO better place to buy a new or used BMW. The staff are all highly trained and likable. No wonder folks buy from Classic time and time again (like me). Special shout out to Alexander Miles - a superstar; and to Jim Francis and to Doug Robbins - both customer centric advisors. Thank you Team Classic