Any problems are repaired with ease. The staff is courteous and professional. Had trouble with the hatch on our 2014 SRX waited two months for appointment, but was repaired within a week.

I like Rohrich Cadillac and have taken my SRX there several times for routine and repair work. The people are always pleasant and keep you informed about what is going on and what the timing will be. They never really reveal cost unless you specifically ask and dont really provide alternatives without some prodding, but they do give information when asked.I was touched with the kindness of the gentleman who worked with me. I needed a new wheel and knew that would cost $367 plus labor. When NTB lost the key to my lug nuts (did not even know this existed), he was able to calm me down and let me know they could cut it off, then asked if I wanted the four cut off as without that key, the wheels could not be removed. So, $1,000 later I was done. But work is always very good and I have had no problems after any appointment.The waiting room is very nice, half being a living room/traditional waiting room set up and the other half being a restaurant type set up with booths and electrical outlets at each table. Food selection is good: muffins, biscotti, sandwiches and any drink you want, including milkshakes. So eating too many carbs while sitting there is a nice distraction.

The greeting gave me and my brother, the quality and excellent customer service I left with a feeling of being satisfied. Thank you.

JACK is awesome! I send everyone who looking for a new car to see him. He is so helpful and a genuinely nice person!

2013 Caddie was taken for specific rear end swaying issue because our regular mechanic recommended to take it to dealer. Rohrich replaced the complete shocks and a compressor to the tune of $2400. Experienced the same issues within 48 hrs & Stabilitrak warning lights come on which never happened before as I dont drive much. First available appointment for Rohrich to review unresolved issue was nearly two weeks out. Its apparent that they did not fix the problem &, in fact, made it worse. Giving Rohrich a chance to make it right - but we are not happy with the experience at all.

Great pace to car shop!

Good car-buying experience. Straight forward. Up front transparecy offering the car invoice. No overt pressure to buy. Free ongoing car washes. Before and after sale, the representative responded quickly to my text messages even after hours. The drive in garage was wonderful on the stormy, windy day I got an excellent car features training by Chris. Thanks, Rorhich!

Great service after the sale!

Like the service and professionalism alot....great place to have your car serviced at

Was going to get my Lexus serviced here but didnt really like an employees attitude towards me. But seem him talking to an elderly guy very nice.Felt that i was treated poorly because i was there in my work clothes and not dressed in a suit like there next customer.I will just drive even further to the next Lexus dealership to get my car serviced and buy my next Lexus!!!

Top notch service. The service department took care of me right away and even my salesman from last year, Joe Lux (who was absolutely wonderful), came out to say hello and chat with me while I waited. I had my nephew with me and they made sure to offer hot chocolate and cookies. I highly recommend this dealership. They dont forget about you after you buy!!l I even got a lovely Christmas card from them. Thank you, Rohrich!!!

All was good. They do a fine job. I just didnt like a two weeks wait and they are on a costlier side.

To long of a wait to have nothing finished.My vehicle is still the same....

Great experience dealing with Andrew Williams at the Bentley location. Highly professional and really made me feel like he was on my side and never once felt pressured. Would highly recommend to anyone......

Always professional...top service and top people.

I cant believe Im writing a review for a car dealership, but I had such a positive experience that I just have to! I was so overwhelmed and terrified of the entire car buying process that I delayed it as long as I possibly could. This was my first time ever purchasing a car. But the folks here were wonderful. They were kind, honest, helpful, and not pushy at all.They gave me a great price up front, without bargaining or haggling, and gave me a great trade in price for my old barely drivable car. I did extensive research before buying, and Im thrilled with my purchase, even six months later.I didnt get any of the extra add-on packages, but my car came with the standard Rohrich Advantage that they give to everyone, which is awesome. They give me free oil changes and basic maintenance for life, and as long as I schedule a few weeks in advance, I also get a free loaner for the day. They also wash my car every time I bring it in. Everyone who Ive interacted with, in both sales and service, has been incredibly kind and helpful.I would highly recommend this dealership out of the many I visited, especially for those who are overwhelmed with the car buying process.

Nice place clean and pleasant

Cadillac parts has a awesome inventory everything i needed was in stock

Longtime leader in customer service, done first time correctly.

Made appointment took me right away. The waiting room was very comfortable also very complimentary with the food.Highly recommended. The service is excellent.

They have the best clean cars there. Their serious folks.

Had a great experience getting a lease for the first time. Jay provided an incredible customer service, he was very helpful and thoughfull during the whole process.

They have beautiful cars, & the staff was overtly friendly & willing to help any way they could

Love Cadillac. Excellent service. They take good care of you

Enjoyed working with Mark and Joshua. They helped us find what we were interested in and get a deal. Only thing I didnt like was that the signs for customer parking (and the lot itself) were across the really busy street (with no crosswalk) from the actual facility.

Randy parts &/or service manager is the most outgoing honest person period. He makes service and parts the success they are

Great Service. Timely phone calls Knowledgeable Staff

Great experience here. Kevin and Brady were great at helping me get the info I need to make the best purchase.

Paul Diament is a gem! Would buy another vehicle from him in a heartbeat. Bent over backwards to get the one we wanted.Excellent salesmanship. If you need a car, call him hes the best!

I was made to feel important even though I know Im not. So with sleight-of-hand free cups of coffee and a stale donut they were able to enhance what is a rather normal car dealership. The test drive was very nice and on a great Back Road where I was able to open the car up and have a little bit of fun I was even encouraged the open it up, for those I did not do. I like my drivers license.

Mazda dealership in the South Hills. We bought a car here. Some parts of the experience were good, others not great.

Good

Very happy with my visit to the service department. Friendly interactions with everyone I talked to. Made a same day appointment, and they were able to take care of everything right away.

They treat u like family and the milk shakes are fantastic while u wait

My Chevy dealership was bought out by Cadillac but honored lifetime inspection still valid. First time appt at Rohrich and their service dept help were friendly and efficient. My rating is more about the waiting room sound and odor prevention which was excellent! It was also very clean and offered music, TV, and free Wi-Fi during the wait. But their hourly rate was way beyond a Chevy dealership.

The whole staff is super friendly and very helpful

Very good to do busines

I always bring my Mazda here for servicing and body work and I am always happy with the service, the quality of the work and the prices are not much more than a budget chain operation where everything is focused on throughput and not on service. I will happily pay a bit more for the friendly staff, good work and comfortable waiting area.

I did not but a car here BUT... The sales staff was great, knowledgeable and NOT pushy at all. They were helpful (even to the point of telling me suggestions for other cars that I might like that they didnt sell). If they had the kind of car that I wanted, idve happily bought from them.

A few special individuals in each store do the heavy lifting ! Ownership is very removed from day to day yet oppressive at times . Leadership would easily make this the top automotive organization in Pittsburgh . Treat your staffs better and they can serve your customers even better !

Best dealership in Pittsburgh. Great staff and good selection of brands under the Rohrich umbrella.

There were no signs pointing the way to the temporary Service department. Otherwise, not too bad. Doughnuts and coffee were empty also but that is just a minor party service...

This dealership was fantastic. They were up front with everything. Their service and sales people were helpful and not pushy.

Body shop was dead on with the estimate. Car was ready as promised. Scot kept me informed as to the status, prompt return of call with message. Experience better than expected.

Always ask for Dave Sr. He does great work.

My fovorite place for my car, experienced guys here who can take care of your car

Top notch service. Quality work. Fair price.

Beautiful showroom and Awesome employees! 5 Star!!!

Bought a van here in late 2016. Sales staff was nice and made a bunch of promises, but as soon as the van (was purchased), none of our calls were returned and the promises not fulfilled. Decent price on the van but wouldn’t buy here again.

We bought a car and a truck at Rohrich from Chris Tarwacki. He was pleasant, personable, knowledgeable, and trustworthy. If you’re buying a car... ask for Chris!

Sales people were very helpful.

Paul Dimant is one of the nicest people at the dealership I myself have bought 3 vehicles from there

Great place great service.

I use the service center for Mazda and have always had a good experience.

Its weird to really like a car dealer, but Rohrich has been fantastic. From buying a car to getting service, they are always incredibly friendly and helpful. The service center has a great little café to wait with free coffee and wifi, which makes early morning appointments a little bit easier to deal with.

Always take care of you

Great customer service. Shop is super clean.

Great service and great people

They treat you like family

Always helpful, good advice.

I was taken on time for my appointment. The waiting area was clean, comfortable, and included pastries and coffee.

Nice place

Im always happy to come here . its a nice place.the crew is through and polite and honest.my Rav 4 will be repaired in a timely fashion and fixed correctly the first time and washed. After all said and done my car will look and ride like it did the day it left the factory. peace of mind.customer service excellence.great experience.rohrich is the best.great comfortable lounge.great coffee and Wi-Fi.. the repair bill is reasonable and affordable.i am updated constantly on progress of the repair.these people get a 10. I am very satisfied with this dealership.lifetime customer.its a shame I didnt meet this dealership sooner.

My service manager Mike Engelhart and his team are absolutely awesome!

The Service is top notch

I felt super special setting my name written on the white board saying good morning😃plus the staff was awesome.

Sales doesnt pressure you and givescfair deals. Service courteous snd in addition to the standard free inspections get actually free oil changes when you buy a car there. Only problem there is it takes a while to get service appointments.

Fantastic! Always the best

There is a great Customer Lounge w/ coffee, donuts, TV & Wi-Fi. Comfy chairs. Was there about 1 hour getting my recalled Toyota airbag fixed. Everyone there was nice, friendly. No charge!

I love the service package I got with my car however I think getting an oil change shouldnt require 5 days advance notice.

In my opinion I could never find another dealership that could top this place to buy a car and or service your car if you have to Waite for a little bit they have free snacks shakes tea coffee etc. Its absolutely the best people to deal with

Friendliest and best staff.

Purchased car here and was a pleasant experience

Very fast service on our recall notice repair.

Recommend this place!

The banged up our car while servicing it. Replaced parts, but why so careless?

Amazing showroom with a huge collections of certified and used cars.

Treat you well.service and sales great.

Friendly service department. Got the job done right the first time.

They are curtious, professional and efficient.

Chris Tarwacki is an excellent salesperson !! Great sales and service

Amazing customer service, really nice people

The staff here are very helpful.

No good costomer service rude and show the anger by sales person I dont really remember her name tho

Good service and reasonable prices and good service and friendly service.

Big ups to these guys thanks rohrich

Great customer service

Ask for Nick, he is awesome and knowledgeable. The rest of their team seem very friendly as well.

Very nice pression at shop

Bought a car there.salesman was helpful.

Fast and efficient. They gave me a loaner car until repairs were done.

Good Service today

Fast, easy and polite people....

Great staff to work with!!!

Great service and salesman.

Very much old school car dealer. And no, that isnt a good thing.

Great place 👍

Handicap parking none there was your parts trucks parked there and no hand rails in the womans restroom

Great service department !!

So wonderful and helpful!