user
Household Metals, Inc.
645 E Erie Ave, Philadelphia, PA 19134, United States
Appearance
Household Metals, Inc.

Comments
B
Review №1

To say that I am satisfied with my new door from HMI would be a drastic understatement. It is absolutely beautiful and fits like a glove. Flawless finish and the installation went incredible. I’ve already had half of my neighbors compliment and inquire about where it is from. Would definitely recommend and already plan on using their products to replace my homes back door. Five stars seems insufficient still. Amazed with the quality of the product.

Jo
Review №2

There aren’t enough positive things to say about Joe and his crew at First Choice. He’s professional, clean, follows up, and priced right. He actually encourages you to look at other door installers and price shop!In addition to installing my entry door, he fixed the trim around it, installed a keyless entry lock and even started mixing cement and fixing things that were close to the door but DEFINITELY not his problem. Imagine someone doing more than what’s required of them nowadays.After the install, he came back to my house to meet, actually thanked me for me business and went over the multitude of jobs he completed. I was impressed to say the least but disappointed since I didn’t have more things for him to do. I honestly wish he could have repaired my entire home.If you’re fed up with everything in today’s world being on intergalactic back order, or takes months to be in-stock, or is 50% more than it should normally cost, look no further because THIS Joe, is the guy for you.Five Stars!

Ka
Review №3

I love my door. It turned out beautiful.

Bi
Review №4

I just replaced a 20 year old Stanley door with this beautiful door. The appearance and quality of the door is exceptional. It was just installed Tuesday and I have received numerous neighborhood compliments. The glass on the door is a major focal point. I also added the Armormax Jamb lock for extra security. I would definitely recommend HMI doors to someone looking for a replacement door.

Al
Review №5

I recently had two front doors installed and I love them! Beautiful work done. Excellent craftsmanship and no drafts!

He
Review №6

#lovemyhmi new door.

St
Review №7

#lovemyhmi a picture to go with prior review of our new front entry door.

Me
Review №8

We just had our drafty back door replaced with a new HMI door. It looks amazing, the storm door actually latches (our old one didnt!), and theres no draft to be felt. Were repeat customers for a reason! Thank you, HMI, for helping us have a more secure, more efficient home!

Do
Review №9

Came delivered shipping and receiving had bad guy that work their with a bad 👎 attitude

mi
Review №10

I have 3 HMI Doors, 2 entry and 1 security that Ive had for a long time. Great quality and despite being years and years old have held up really well. lovemyhmi

De
Review №11

Terrible. My door was considered top of the line. It is less than 2 years old and while I was told of a great warranty, I have paint chipping, the door doesnt close well, the wind strip at the bottom pealed off and the handle rusted and they will not fix it! I have been getting the run around for 10 weeks from HMI who has been less than responsive. Hoping this is rectified soon so I can update my review.

El
Review №12

I #lovemyhmi custom storm door! Even during the pandemic they were able to manufacture a custom size storm door for my 100+ yr old home. It looks amazing and now my family is safe from the elements. The finishes are beautiful and the craftsmanship is clear. I highly recommend this product.

Ju
Review №13

Multiple mix-ups with ordering the correct door:- First, the wrong door was built. It had some crazy locking system, when the dealer specified bored holes and no locks (so that we could put in our own handles)- On the second attempt, the order was lost and had to be re-submitted weeks laterAfter receiving the correct door, severe paint chipping on the bottom 6 of both sides of the door jamb. This occurred within 1 month of door install. I called the dealer and they informed me that instead of professionally fixing the issue (i.e. a proper paint removal and re-application with paint sprayer), HMI only offered to send me some touch-up paint so that I could try to fix it myself. Unacceptable.UPDATE 7/2019: Door jamb paint is now chipping from several areas. It looks an absolute mess, and only a few months after install. HMI refuses to fix their faulty paint job, and based on other reviews, this is a known issue.DO NOT BUY, YOUR PAINT WILL CHIP AWAY AND THEY WONT FIX IT.

Pa
Review №14

I work here amd only been working here for about a week...I absolutely love this place...I never felt in place where i work and never looked foward to work until i came here...Great employees amd management...This place is absolutely top of the line and is beyond professional in every single manner amd customer service is ALWAYS top priority...Hreat work environment with the same mindset as the company and everyone is a hard and good worker amd loves what they do akd that is customer satisfaction!

Ei
Review №15

Great doors for style and quality. Never knew doors like this existed. You get what you pay for and the door I got is worth every penny. I can also feel a huge difference with the cold weather.......no more draft coming in! So happy with this purchase.

Bo
Review №16

Happy with our new door. Feels solid and no more draft.

S.
Review №17

We got 4 HMI doors and patio sliders over 5 years ago, all still beautiful!

re
Review №18

Good quality made doors with a wide variety of selection accompanied with good personal service!

Mi
Review №19

Had new storm door put in .Great quality and good price .

Ma
Review №20

We purchased the HMI Sliding Patio Door back in January. WOW, what a difference! Absolutely no cold air coming through from the outside. We love it. The installer came on time & worked through and completed the indoor work. He came the next morning to finish the outside capping. Very happy with the door & the whole experience. Thank you!

GW
Review №21

Purchased a pair of quality Armaclad doors well over 10 years ago when the business was Hess manufacturing located in Quincy, PA. Recently a part broke on one door. I then contacted HMI of Philadelphia in hopes they knew where the part could be purchased or if it was still available. And, it was! After a few emails and pics of the part this company graciously sent the part and extras, at no costs to me. I was very impressed and wanted to share a positive customer service experience in the year of 2019! Great doors and customer service. Thank you!

Th
Review №22

Great, sturdy and attractive door.

Su
Review №23

#lovemyhmidoors. They have made such a difference in my heating bill and they look great!

Ja
Review №24

HMI make a solid door. I have had my door well over a year and its holding up very well. Had a minor issue that really was not HMI’s fault but they took care of the issue anyway. Great service and very nice people.My dealer was also very helpful.

Ly
Review №25

Asked for a quote and received a catalog to review. Terrible customer service, when asked about cost... I was advised to go to home depot or Lowes. Thanks I will just go to your competitors

RO
Review №26

Good place to buy quality doors FOR home OR place of business. Every one glad to help you with your doors.

No
Review №27

Absolutely terrible door quality. First the inside handle falls clean off THREE DAYS after the door was installed, then a month later, the outside handle comes loose and falls off. Finally less than 5 months later, the paint starts chipping left right and center from the surrounding panels. They refused to fux it citing that the panels, that were installed WITH the door, are Not covered under warranty. Terrible company, Terrible quality, STAY AWAY.

Ti
Review №28

Very dissatisfied and disappointed to say the least. First time ordering, asked for personal assistance to make sure we got it right. I was directed to their ordering expert Heather. I explained that we needed to order a specific custom door for a customer and I was not familiar with their process and was in fear of ordering it in correctly. Well instead of recieving the assistance I was in need of, I was given the company website and told to go look at what I need and send her an email to confirm. Now Im already fearful of ordering this $1300+ storm door in correctly plus its wait time is 14 weeks, but here goes. I called her back to double check to make sure the door has the screen and glass combo that the hone owners like that go up and down. She says yes it does and I confirm the order, thinking all is well. Well the door finally gets installed 3+ months later. While installing the door, the owner questions where the combo unit is with the screen and glass. So I made multiple calls to our helper Heather and her boss. They offered no help what so ever to resolve the issue. We were told that they meerely made the door that we requested via email and that what we wanted was called a retractable storm door. The offered a 5% discount to remake another $1300 door for my customer :(Customer service was needed and failed on this one... customer beware.

Re
Review №29

Courteous and personalized service on a well made door!

Fe
Review №30

I work here

De
Review №31

Lasting Elegance at its finest!

Wi
Review №32

I work there

ne
Review №33

Rude and vile people...the owner comes tearing through like a tyrant and blatantly yells at staff and customers alike...they make ridiculous mistakes on their doors, then expect the customer to wait months for them to roll around to rectifying the situation

Information
100 Photos
33 Comments
4 Rating
  • Address:645 E Erie Ave, Philadelphia, PA 19134, United States
  • Site:http://hmidoors.com/
  • Phone:+1 215-634-2800
Categories
  • Door supplier
Working hours
  • Monday:7AM–4PM
  • Tuesday:7AM–4PM
  • Wednesday:7AM–4PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7AM–4PM
  • Sunday:7AM–4PM
Similar organizations