I walked into TCC 15 minutes early for the appointment and Shawn B immediately asked me how he could help. Within minutes, we had identified the right new phone for me at a good price. Shawn handled the transfer of information from my old phone to my new phone in minutes. He also found me a case that I liked. The entire transaction took only about 20 minutes. I was really impressed with Shawn Bs helpfulness and competence. I had some trepidation about visiting a phone store and giving up my old Apple SE. I am glad to say that I had an excellent experience at TCC. Thank you Shawn B.

We went here as the first store we started at had no phones in stock, and they were fairly busy, but the staff here handled it well. They said it can get very busy at this location. Staff was very helpful and friendly, store was well stocked and cleaned. Parking is convenient and under cover, definitely recommend this location.

Mike was fantastic with my service. Easy, breezy, knew his products so transaction was no hassle, and complete. Answered all of my questions. VERY happy with my upgrade today. Mike certainly helped ease the normal anxiety. Great salesman!

Zach was an amazing help getting me switched to Verizon. He was thorough, professional and got my old number switched over. He got me the best plan and the best deal on my new Samsung phone. I highly recommend this location!

Deron was kind, attentive, offered advice and education, was patient and offered top notch customer service. Clear he is also quite ethical. He made what has been a challenging transition (to a new phone) easy and fun. Thank you!

Shawn, Mike, and Zach made upgrading my phone easy and enjoyable. Great service, good conversation, and some Shpongle playing in the background made it a stress free process. Thank you guys!!!

My husband and I have been coming to this location for years. It has never been better since the new ownership. We came about a month ago to upgrade our Samsung phones. Zach was EXTREMELY helpful, knowledgeable, and efficient! He made sure we understood what we were paying upfront and the differences in our monthly bill. I did not feel manipulated into purchasing any addition items. Zach was professional and personable. I am glad this location is close to us!

Daniel Perez was great! As soon as we arrived we were greeted by an attendant. The new set up in this store allows multiple customers to be seen independently with a person feel. Our attendant, Mr. Daniel Perez, was very professional. His knowledge of the cell phones and the transfer process is very impressive. In the past this store was not as good, however, now the store and customer service is awesome. 4/5/2021.

When I pre-ordered my iPhone 13 max pro, it was without hassle or delay. Ive never had a issue buying or returning with any of their products if there was one

Came in with a hardware issue that stumped two online representatives for an hour and a half. Dylan recognized the problem right away and told me exactly what went wrong and what my best recourse was. He was clearly experienced and knowledgeable, and efficiently answered all the questions I had. Really pleased with the help I got and will definitely come right back if problems arise in future.

I had a great experience at this store and received excellent service from Shawn. You can tell that he really cares about his customers and truly wants to help them find the best product(s) to meet their needs. Shawn is very knowledgeable of Verizon products and services. I will definitely be back for future Verizon needs.

Great costumer service! I came in today after dropping my phone in a puddle and Daniel made the process of buying a new phone super easy. He walked me through everything, answered all my questions, and gave me his honest opinion on accessories. I am very satisfied

Zach is the man! My old phone shut off and he got me a great deal on a new one and saved all of my information I thought was lost. If you need the best service go to this store and ask for Zach. Highly recommend

Mike was amazing! Very helpful with my order!

I just wanted to say how pleased I was with the assistance provided to me by Shawn. I cant express how much I appreciated his professionalism and knowledge in helping me search for a new phone plan. Thank you so much Shawn. I will definitely continue to seek you out in the future and recommend you to all of my friends.

I put off purchasing a new phone for months because I’ve always found the process to be a hassle. Shawn was amazing in all areas. It was such a relief to work with someone with both extensive knowledge as well as communication and customer service skills. Highly recommend walking in and requesting Shawn when you walk in for any service.

Dillon was very helpful to me. He provided me A-1service. I will be seeking his assistance again. Thnx.

Hello Zak, l am An employee Of 6 ABC, located on City avenue. I had the pleasure today of meeting and working with Dillon, at your location. He was just amazing, with talking me through the purchasing of a new phone, the Samsung a51. Unlike other Representatives he was patient, took his time, and explained everything in full detail. Truly an exceptional employee and an asset to your company. Thank you so much and I trust that the rest of your employees maintain the same type of loyalty and dedication as he has today.

The best service I have ever received anywhere. Dylan was exceptional....calming...Knowledgeable andHelpful . I went back a few days later to help w some issues I didnt know how to clear up and he was there for me again. I cant say enough....THANK YOU

The services I received at this location from Daniel Perez were excellent. He provided me with all the answers and services that I needed. Very helpful!

Good evening I am quite thrilled. I thank you so very very much for having someone as wonderful as Dillon representing your company. I spoke with Lenny earlier to day, and he was very kind and explained about TCC to me which sounds great with all of the community service dollars siphoned off from profits made here. Dillon provided excellent professional, compassionate, kind and very sweet service to me. He addressed all of my concerns and really took his time and demonstrated a thorough knowledge of your product line. I could not be more pleased, so thank you so much. Im really quite happy. Thanks a million. God-bless you!

I went into the store to upgrade my iPhone and had the BEST experience with Deron. He was kind, patient, and knowledgeable. He certainly embodies great customer service!

Daniel is great - helpful, and really takes the time to explain everything going on with an upgrade.

Danny was very nice and helpful, the phone purchase went smoothly.

Zach was so helpful, patient, knowledgeable. Id refer anyone to use this Verizon wireless store.

If I could give this location, and particularly the Associate Deron who took care of us today, 10 stars I would. Absolutely PHENOMENAL customer service, truly. Massive attention to all the details, small and large, friendly, knowledgeable, and incredibly helpful throughout the entire process of switching to a new account/getting new phones. Really made what could have been a nightmare into a super pleasant, smooth experience. Thanks so much!

Haneef and the entire staff at this store provide excellent customer service. My wifes phone was acting up and Haneef was patient, kind and assisted us with every question we had in the purchase of a new phone. I highly reccomend visiting this store for all Verizon needs

Daniel V. was AMAZING ! He was patient and helpful.

Went to this location yesterday to get a new phone. It was one of the most pleasant experiences that I’ve had in any Verizon store. Shawn who helped me out took his time showing me different phones and didn’t try and just get me in and out of the store. He really took the time to answer any questions that I had. Would highly recommend this location!

The Representatives were awesome considering the store is undergoing a complete renovation. They were professional, kind and accommodating. Cant wait until the renovation is complete.

Dillon is fantastic! He walked me through every step of setting up my new phone. Plus he gave me so many tips & tricks to use. He made the whole process painless.

Deron and Dillon were amazing! Deron was able to help me find the right phone and plan that worked well for my family and business. Dillon and Derons tech expertise made me feel comfortable with our new phones and tablet. Now I know that I can return to this location...new staff that are knowledgeable, courteous, patient, and professional. This is a giant improvement from the past crew!

The staff at this Verizon store really know their stuff. They are phone experts, and can answer all my questions in a respectful and understandable manner. The wait time for assistance is not bad at all either. The inside of this store is also incredibly nice and clean. My only criticism is that the prices on a lot of the new cell phones seems to be quite expensive as compared to years past.

I bought a new phone on 10/9 at the Verizon store on City Line Avenue. Ashli & Lamer came from out of stare to help out in this location. They were both were exceptional! They were knowledgeable, efficient, patient with me investing a lot of time with me. They were also very funny which made it an even more positive experiences. Verizon is lucky to have them both as employees!

I had been on the phone all day with Verizon with absolutely no help. Finally I called this location so I could speak with a human.I spoke with Shawn and he was helpful over the phone but needed me to come in to test the phone. The entire Verizon team that was there was trying to troubleshoot. Everyone was extremely helpful and completely fixed the problem for a total of $10. I will definitely be coming back to this location any time I have an issue.

I had been having issues with my refurbished iPhone X since the beginning of the pandemic and the phone finally malfunctioned to the point of no return. Upon walking into this store, I was immediately greeted by Shawn. I had no intention of upgrading my phone, yet both his demeanor and explanations only made sense to do so with my current plan. What I loved the most is that he NEVER pressured me into any ridiculous sales- he actually gave great pointers of how to beat use my credit. He intently listened to what my desires were and ensured the solution reflected as such. This was by far one of best experiences in this location (it wasn’t terrible before, but just not up to the typical Verizon standards), but it is clear that this new management, including Shawn, was top notch! Ask for him...you won’t be disappointed!

I had a wonderful experience at this location today. My sales person name was Keith and he was awesome. I purchased a new phone today and he was very helpful in getting me the best deal. I will definitely shop with him again!!!

DAN THE MAN!! Truly the best customer service experience I’ve received in a very long time. He was so extremely helpful and accommodating. He spent so much time making sure we understood everything. Dan deserves a raise!

Chad was amazing!!! He explained everything. Saved my texts. Got everything set I quickly. I was extremely satisfied with my experience. I would drive across the city for service of this quality. I am not kiddy I took his card. If the experience of getting a new phone gives you any anxiety. Chad is your man he made everything simple and easy. Great customer service!!!!

I’ve been here about a year ago, but since then, I believe they’ve undergone new management. About 3 weeks ago I needed a new phone because my iPhone screen was malfunctioning. Lenny, help me so much! He made sure I did t have to pay for a replacement by finding out I was already covered under my warranty. He was patient and I got my new phone the next day in the mail. I’ll be back soon to get an upgrade to the iPhone 12 as Lenny suggested. He helped me find a deal with that as well. Very pleased! Thanks for your business.

I went to the Verizon Store on City Line Ave in Bala Cynwd on November 16, 2020 to upgrade my phone and watch. The manager Mr. Zach Busch assisted me and he was absolutely wonderful and kind. He is still working on a support issue with the Apple Watch that is still not activated due to a back office issue. His customer service is excellent and he takes it very seriously. He even helped me on his day off. I was truly impressed. I will be dealing with Mr. Busch from now on. Thank you again Mr. Busch.

Daniel v very fast great to work with

I had such a great experience at the Verizon on City Ave. I was greeted immediately when I walked in in such a professional way. I was upset that my phone stopped working on me but Deron but made my experience such a smooth experience. He answered all the questions I had and was super friendly! I walked out the store completely happy with my experience. I will always visit this location!

Devin was an excellent service man he gave me the best deal ever I’m giving him five stars because his customer service is AAA turn off very good job appreciate him.

First time at this particular store and I had a great experience. De’ron Tran-Gray was the staff associate who helped me out and he did a great job answering all my questions and was really fast switching over all my info to my new phone. Definitely recommend this location, thanks again guys!

I had the most pleasant experience with the Sales person Taka-Nii Beatty. He answered all of my questions and explained everything I was unfamiliar with. He was very professional and made me feel extremely comfortable in purchasing a new device.

Super great service

Amazing experience with Chad and Zach. They were so helpful and was so fast and full of information when it came to buying a new phone. They made the process super easy and efficient. HIGHLY recommend this Verizon store.

Daniel V. was very helpful and precise.

This store was awesome. As soon as I entered I was greeted by Zack and he was very helpful and patient with assisting me. I will definitely use this store for any of my Verizon needs.

This new team at this Verizon location is the absolute best. I went in there with one problem and was able to get several issues resolved. Dilan and Sean were like a two men Harlem globe trotters. And the saved me ALOT of money. They answered all my questions and made all those technical issues easy to understand.

Dan the man with the plan was awesome!! He was patient, he worked with me for about 2 1/2 hours. He handled me with much respect and explained everything, he was doing before doing it. He def is a great rep for Verizon!!

Best Verizon experience EVER! The customer service was greater than our expectations. My mother needed a little more support to help her with the 2 new phone purchase and phone set up. Dillon was extremely patient and professional. Our service needs were lengthy because we had 2 phones that needed to ne updated. Dillons teammates jumped in to help expedite the transactions.

I live downtown Philly but I only go to the City Avenue store as the service and the people are always outstanding. Also there is close adjacent parking.Deron was my service rep who hooked up my new LG phone and spent almost 2.5 with me making sure everything was perfect and transferred everything over from my old phone. He also came out to my car when I pulled it around and hooked up my Bluetooth.

Mike was great to deal with!

My wife and I came in for new upgrades. Zach was the man he helped us out. Hooked us up got us what we needed in and out. 👍

Absolutely Best Service!!! Helpful, courteous, friendly and patient. Best experience ive had upgrading a phone. I highly recommend tgis location and special Kudos to Taka-nii..he was awesome.

Team was awesome and Dylan was great transitioning all information to my new iPhone! So happy and highly recommend. Easy and simple upgrade.

Dillon was awesome! He was super patient with my sister & I. He tried to help us reset our accounts & kept coming back to help us when between customers! Well be back

At this location I received exceptional help from Shawn Bowen!! He not only helped me to begin my service plan at Verizon but also still continues to help me with whatever issues arise whether it be the phone itself or the service, updates me on any new promotions and is very tech savvy🙂 see shawn! He can do just about anything!!

Shawn helped me with upgrading my Iphone yesterday and was extremely helpful and respectful, thus not the reason for this poor review. My concern was with another staff member at the store who made me very uncomfortable. Throughout my visit he was coughing non-stop, removing his mask to cough and not covering his mouth, and getting really close to other employees and customers while coughing. Complete disregard for others health and safety in a pandemic is just unacceptable.

My experience at the Verizon store on City Ave. exceeded my expectations.I was warmy greeted immediately upon entering the store.I needed to get a new phone because my old one was shot and I was sold similar to what I had with some bells & whistles.Deron was the salesman that helped me and I was provided exceptional customer service....Kudos to your store

Paying my cable never seem so odd I had perfectly good check to pay my bill....the Verizon employee typed in the info from the check...and it wouldnt go through (very odd more than enough money in the account btw)... The Verizon employee says the check is not being declined 🤔...So what is it buddy...Man I tell you... I swear some of these places dont want to stay in business... Xfinity here I come..

It was great. Couldn’t have asked for better service Keith was extremely helpful and professional. Thank you

I had lost all my apps. This representative worked tirelessly and hard to get everything set up. I am so grateful for Shawn. Keep him employed.

Absolutely incredible! He did an amazing job and made sure everything was together so I can leave with great service! 10/10

Not professional or polite. Had me waiting only to find out they didn’t even have what I needed.

Daniel was excellent. He was patient and understanding my needs and helped with my new purchase. Thank you Verizon for him!

Had a great experience. Dan is a jewel of a sales person. Great listener. Lennie is a tech genius.

Went into the store to look at new phones and was unsure of what to get. Worked with Shawn who was very knowledgeable and explained the different phones and upgrade plans to me, and I walked out with a Note 20 Ultra! Would highly recommend this store and Shawn.

Had a great experience with my man Dan. I will always do business with him

Draven helped me get a new phone and made the transition easy. He was friendly and helpful throughout the process.

Dillion and Zach are amazing!!!!!! I walked in with a very damaged phone and they not only solved the problem immediately but they were so fun to work with! Thank you for all of your help!!! Highly recommend!!!

The staff was extremely friendly and accommodating.Taka-nii and the staff checked off all the boxes of what customer service should be and made me Verizon customer for life

Taka-Nii at Verizon at the City Ave location gave such good customer service to my daughter and I. I appreciate the time he spent explaining everything .

Dylan was amazing he helped us out and taught us everything we need to know about our new phones

Chad was extremely helpful and talked me through multiple solutions. Highly recommend visiting this store if you need assistance.

I was just in one of your stores and received excellent assistance from one of your sales rep, Daniel. He was patient, kind and knowledgeable.

Went in with a complaint and left with a new phone. Chad was very knowledgeable and informative and made me super comfortable with my new phone . Will definitely be coming back to this store!

Deron was very courteous and helpful along with the other employees such as Taka-Nii.

Dan W. was Extremely patient, knowledgeable, & helpful with a great personality. My first experience with TCC.

Very helpful and polite

Good afternoon my name is Donna Parker I am here with an awesome young man by the name of Daniel I have a concussion so I have the difficulty in taking care of my Affairs but he was ever so patient and he was so professional an excellent he took care of my needs to hear from me from top to bottom there is anything that he did not take care of so I met and he was so patient and so such such a pleasant person and that Im so thankful to have have asked him to help me because its its difficult when you are trying to take care of your face when you have a concussion so but he was ever so patient I dont know how he hung ANH hung in there with me but he did and he is excellent and professional on top of that you know he didnt make me feel uncomfortable or anything hes excellent thank you my name is Donna Parker

Dillon really got me out of a sticky situation. Peace and blessings to you.

I went in to pickup my order, signed in and waited for only a few minutes. My order was totally correct, and the technician, Terry, she saw to all of my questions, finished my switch to a new iPhone and installed a protective glass as perfectly as could be. I told her manager about my pleasant experience, and he did not appeared surprised. Directions to store were tricky, (go into the Target entrance on monument road), however the parking was 30 feet away in a tidy parking garage that was not packed. You’ll get amazing service here!

Horrible service. These people flat out DO NOT CARE about customers. Youre better off doing whatever you need on the web. Even a chat bot will treat you better.

Always very helpful when I walk in the store. I just wish the customer service (800-number) on the phone was helpful so I wouldnt have to go into the store.

Dillon was amazing and patient - really appreciated him!

Made me and my 83 year old mother very happy

The service is very good, they attempt to get you at the door. It can get very busy. The staff tries to complete the needs of one customer before moving on to others. However, I have seen customers come back that have worked previously worked with a staff member and been served while the member had another customer during download times.I give a five for effort to completely resolve customer issues.

Shawn was very helpful to me very great customer service

Quick and easy service. They new what they were talking about. Great service.

The employees here are the best. They go out of their way to make sure you get any promotions available to you, even ones you dont know about! They are friendly, funny and very helpful.

Fast and efficient

So I waited around 30 minutes on a Friday night to discuss and upgrade since my phone had started to become essentially unusable after a little over a year. No big deal, I understand its a busy time. After discussing my options (and having the associate examine my phone to make sure it was acceptable for a trade-in) I was told to come in the next day after making some adjustments to my account in order to purchase a new phone and switch to the edge plan. Cool deal, right? Wrong. I come in the next day, talk to a different associate who clearly didnt want to be at work that morning, and he states that after consulting with his manager they cant accept my phone because the volume button was missing. In reality, the volume button wasnt missing. There was a slight chip in the casing, maybe 2 cm in length, above the volume rocker. That is seriously the only cosmetic damage the phone had. So...less than 24 hours after being told that my phone was in fine condition and that I could upgrade without a hitch, it turns out I would be stuck with a nearly inoperable phone. They advised me to attempt to get a replacement phone and call the 1-800 hotline. Lucky for Verizon, the store in NE Philadelphia was just as good as this store is bad because they nearly lost a customer who has been with the company for about 8 years now. I recommend making the drive to a different location...it will be worth it, trust me.

I came to the store at exactly 8 oclock all I needed was someone to show me how to put a SIM card in-and-in a turn off my phone. They refused to let me in they refused to help me I needed this because Im going on vacation tomorrow and Im leave before the store opens. The service was horrible so disappointed in Verizon Ive been a customer for over 15 years cant believe I could be treated this way. You may have lost one of your best customers ever.

I wish i got the young mans name but he was very helpful and offered me some water on a hot day. Very nice

The service was awesome the team was very welcoming and helpful. I know during this Christmas/Holiday season shopping at Verizon on City Ave near Target will be a great experience and a pleasure because of the spirit of TEAM. KEEP IT UP TEAM; YOU ARE THE BEST!!

Very cool place. Helped me very much but I will say they do try to persuade you to buy more

Terrible customer service-Walked in fully intending to switch from Xfinity mobile to Verizon after standing in line for 5 min with multiple employees behind the desk helping the same customer (she was quite charismatic so I guess needed all of their help) i moved over to the phones to look at them and hopefully get some help. Still no luck. I dont have 30 min to hang out in this shop until they decide Im worth helping. Ill just go to a different location next weekend and switch.