Nick (and truly the whole team at this location) were so incredibly patient and wonderful. He carefully went through and presented all options for my desired phone upgrade and answered all the questions I had. Nick was such a pleasure to work with and I appreciate his service greatly!

Aarren was awesome! He helped me switch from a terrible LG phone to a Samsung Note 20 ultra and he helped me fix my plan so that I save money...like 60 less a month! Thank you Aarren and Chad for all your help and keeping the shop open so I could go home with a phone I actually like!

Fake store not owned by Verizon. Once you buy a phone from them they offer no help if the phone they sold you is defective. Tell you to go to another store so why buy it from here in the first place if you have to go to a corporate store actually owned by Verizon. Store scams people

I just had the most blissfully easy experience at this store with a wonderful human being named Chadd Walker, one of the wireless consultants who stayed late to help me out with a SIM card problem I was having. He was extremely friendly, funny, and kind. Helped me quickly and I was in and out of the store in under 20 minutes. Chadd deserves a raise!!!! Christina was lovely too ☺️

Horrible. Dont go here they are a reseller and wont help you once you buy something from them. There accessories are way over price buy from Amazon

Great store!!! Sales Rep Naza was super helpful. Helped me fine the perfect phone for me. Gave me a couple great option to choose from. Made the transfer process super easy. Highly recommend this location.

We were starting a new plan with Verizon. We worked with Jason. We always dread getting a new phone bc it’s such a process but Jason made the experience as seamless and fast as possible. Highly recommend working with him.

I’ve been going here for a little over a year. They are great!! I always feel so welcomed! Everyone I’ve dealt with has been knowledgeable, friendly, helpful and patient.. just upgraded my phone again, they always make it a fast and easy process.. it’s always great when that is the customer service you get at a store, it’s hard to get that now a days.. thanks guys!! 👍🏼👍🏼

Had a great experience upgrading my phone with the sales rep Daniel today. He walked me through the process and how it would effect the cost of my plan. After we picked out the perfect phone for me he took the time to transfer all my pictures, numbers and apps to my new device. Would recommend this store to anyone for all Verizon Wireless needs!

Your wireless Account Management Harry Johnson has been professional. courteous and very helpful with all my concerns. He has defused a very sensitive and frustrating situation with my cell phone replacement. I came into the office as well as called Technical support about the problems I was having and received no satisfaction. The Tech referred me to Motorola. Motorola referred me back to Tech support, to no avail. Not until I returned to the Oregon Ave office and spoke with Mr Johnson who confirmed the problems and noted my account the necessity for a replacement phone. I appreciate his knowledge and experience which allowed me to calm my spirit. He is a great asset to Verizon wireless and should be commended for excellence.

My experience here at Oregon Avenue Verizon I give it a hundred. I dealt with the manager Sumith who helped me and Zach did great setting up my phone and watch. This is the only Verizon store I go to!

Disclaimer: This review below was not written by me. When I was backing up my old phone I left it with Zach as I did errands because it was going to take several hours. Zach then proceeded to go into my google account and write himself this stellar review without my consent.I had Sprint and my service was horrible. I wanted Verizon but thought it was out of my price range. I went to the store in South Philadelphia and worked with Zach and he was awesome. He took his time with me and explained promotions that I could get to switch my number over to Verizon get unlimited and trade in my phone and the bill wasn’t much higher. I love my new iPhone and my service! Couldn’t be any happier with Zach and his team in South Philly! They are the best! If you want great Verizon service go see them!

I had an awful experience at this location. The workers are not professional and do not know how to do their jobs. They do not clarify anything and you will find charges on your bill, due to their mistakes.

From the moment i sat down until the moment I walked out that door I felt very welcomed and understood. Steve Harper has been the best phone salesman I’ve dealt with my entire life. His drive to fulfill my wants and needs with a phone was amazing. He took his time and made sure everything was just right for me. I’ve referred him to 3 people in the past day who’ll be coming to that location to start a line. Thank you Steve for the great care and for selling me again after I knew what I wanted. You made me want it over again after I purchased.

Very helpful, patient serviceThank you, Glen

Todays experience was totally exceptional. Mr Harry Johnson went above and beyond in handling my phone problems. He did not let me walk away without knowing that I had a good working phone. He listened carefully and understood exactly how to handle my phone dilemma. I thought I would use an alternative phone but he came up with another option that essentially was the best way for me to go at this time. His customer service and sales experience speaks excellence!!!!!!!!!

Came to the store today to upgrade my phone so I could give my mother my old device. Had a great experience, was able to switch to unlimited data and get a great deal on a new iPad. I recommend going to this store if you need anything.

Sumith and Alnecka were very helpful I came in to get a charger and got a new phone and Im have very happy with it. Great promo offered. Fast and easy service. Highly recommend!

I am very happy with the service I received at the South Philly Verizon store. My bill was outrageous and they put me on a newer unlimited plan that got rid of my overages and actually saved me money monthly. They actually care about their customers!

I always use the phrase expect the worst but hope for the best. I must say, this experience went above and beyond my expectations. I had a iPhone 6 with cricket service. Sept. 2, 2019 I switched to Verizon service, which is a million times better than cricket, and upgraded to the XR...wow!!! I didn’t think I would get approved for a payment plan but Clifton worked some kind of magic making my life so much easier! I really appreciate his time, efforts, patience, and understanding because it had me leave with the biggest smile. Here I am on Sept. 6 writing this review. I love the service, the phone, and of course I have Clif to thank for making it happen! Thank you so much😊🙏❤️

I came in to get a new iPad. I met Chad, who is an intelligent, well dressed, courteous,professional, friendly gentleman. He is very knowledgeable and he patiently explained all of the benefits of the new iPad. He also helped me to replace my phone, and I am most pleased with my new phone. I highly recommend this location for Verizon services and phones.

Mike is a terrific and professional sales person. He was extremely helpful and knowledgeable. He was one of the best sales person that I dealt with. I will highly recommend him to friends and family.

Always have a great experience when I visit this particular Verizon store. Dan was my representative to buy a iPhone 11. Couldn’t have asked for a better sale!!!

Have been conducting business here for a few years and every time the experience is great. This year my mother and I had the pleasure of working with Mike. He was very patient during the process. Even days later my mother went back because she was having difficulties. She told me how grateful she was that he helped her.

The sales Rep Edgar Santiago was amazing I came in told him exactly what I wanted & he gave me that. He was not pushy at all. I usually go to corporate stores but this was my first time going to a authorized retailer location & I am very pleased not only was Mr. Santiago well spoken & professional this was the first time I had seen a hole staff dressed so nicely. This is my new home store & I highly recommend it for anyone who is in the market for a cellphone.

It was not good... For me anyhow. After 23 consecutive years of being a loyal customer... Too many inexperienced reps with misleading information

This place is amazing before walking in the door I was scared & on edge because I had not upgraded in 4 years after just 15 seconds of being In this store all that changed.EDGAR the great sales rep at this location was professional and very knowledgeable. He ordered my phone and it was here in less the 24 hours and he also took time with teaching me the ends and outs to my new S9.If you dont see EDGAR SANTIAGO when your dealing with your Verizon services you are doing yourself a big disservice.....Edgar is now my go to for all my Verizon Services and he should be yours to. THANK YOU VERY MUCH SIR.

My older Samsung phone completely died and I thought I lost all my information. I went to the store in South Philadelphia and Zach was great. He paid off my old phone and got me an LG G7 which I loved and all my information was transferred. I couldnt be happier with his services and would reccomend this location to everyone

I came in to the store to get help with what I knew was an atypical service change. I was braced for an unpleasant experience but Rick McCall was awesome! He was friendly, professional and HELPFUL! He made several calls on my behalf to sort things out with corporate/customer service, and while not neglecting me, he also managed to help several other employees. Not only did he explain everything thoroughly (Im a bit slow when it comes to technical stuff) but he also helped reduce my costs! I have never received customer service like this at a Verizon Store. Even the security guard was super nice, guiding me right away upon entry and holding the door for me on my way out. I will definitely come back to see Rick if/when I need future assistance with my wireless needs. Id suggest you guys do the same. Thanks, Rick! A++

Weve been customers of this location for years and always had great service. Most recently, we had an issue with a phone coming back from the insurance company with more damage than when we sent it. We went to the Verizon in Center City, spoke with 2 reps from Verizon on the phone & 2 reps the insurance company with no resolution. When we went to Cellular Sales, Keith & his trainee Steve went to bat for us after no one else did and helped us resolve the issue and even get a newer phone. Highly recommend this store!

I had a horrible experience at this store. The person I dealt with was Troy. I told him that I wanted a Samsung and he said they didnt have any and forced me into a Motorola which was a horrible phone. I left there and went to the store on Columbus Blvd and they had the Samsung I wanted. I went to return the Motorola and he said that he had the Samsung so he lied. This is the worst experience I ever had and makes me think about leaving Verizon

Had a great Experience. The sales person was very helpful. He took the time to explain the characteristics of the product etc. He was patient in answering me questions. He showed understanding for my concerns for having ease in using my new phone.

My mom and I went to this store with hopes of purchasing a new phone, as Ive had mine for four years. Michael Schuster was patient and willing to explain the steps of setting up a new phone and backing up our data. He also didnt pressure us to take the promotions or to purchase the most expensive cases. He even applied the screen protectors for us.

I knew I wanted to upgrade my phone, but wasnt sure what was best for me. Matt was very knowledgable about all of the phones,and was able to help me pick out the best phone. He kept in constant contact with me too the new phone came in, and contacted me the minute it arrived. He made sure the appointment time fit my schedule, and made the process of upgrading phones very easy.He also gave me some valuable information about my otter box case, and I was able to get a new case because of the warranty. He saved me a lot of money for my transactions.Overall, I received the best customer service Ive ever received from a Verizon store, and from a Verizon representative.I highly recommend Matt, as well as this location!

Jessica Was extremely helpful. I came in looking to find out why my e-mails where not coming through on my phone. She tried everything. We finally decided I needed to upgrade from an iPhone 6 to an 8. She was great setting everything up for me and deleting all my information from the old phone.

I recently went to this Verizon store to purchase a new phone. I was surprised to have been greeted at the door by Matt. Matt listened to the reasons for our visit and was very knowledgeable and very helpful. Not only did he make the process very smooth and pain free but he also made me aware of a promotion for a free tablet that I was eligible for. Of course I got the free tablet, who wouldnt, and my new phone. Matt changed my thoughts of Verizon experiences in general. I will continue to come to this store for all my Verizon needs in the future and recommend everyone to come to this location. Matt helped cellular sales gain a customer for life and possibly more to come. Great customer service is a very refreshing thing to come across!!!

My Mother and I had an amazing experience. The employees helped us and were very nice. We went to the one on 24th and Oregon. If you want great service please come to this Verizon. This is the best one in Philadelphia

Very nice place to go Matt was super helpful to find the new iPhone and to help me to get a cheaper phone plan and a better plan than my previous one with a different carrier. Very helpful and caring and didnt stop caring about my needs as a customer. Highly recommend this store to anyone in the area

SHAWN WAS VERY HELPFUL. HE WAS VERY KIND AND HELPFUL..I HATE CELL PHONES BUT I BOUGHT ANOTHER ONE AND SHAWN SET IT UP FOR ME..

I had such an amazing experience at the Verizon store on 24th and Oregon. Zack and Brian was such a great help with new wireless service. If you are looking for people that care about their customers stop in and experience an great group of guys. Thanks

Thank you so much Sean Sanders. You and the staff are amazing!! Sean answered all my questions and concerns. I love my new LG phone!! I broke my phone and they were able to restore all my info. I will only do business at this store, and only with Sean. Thanks again.

I worked with Zach Bush today and he was so great! Helped us with a smile and our process was so fast and easy! Thank you again!

I came into the Verizon wireless store on Oregon ave and was immediately greeted by Ricky M. When I say this guy is a true professional I mean it! I’ve never had such great customers service before and by the entire store at that. Great atmosphere here and I can’t wait to come back and upgrade my phone as well. Thanks Ricky!

I just want to say today I had the opportunity to meet a very professional and knowledgeable salesmen. Even tho Mr Santiago didnt sell me my phone he took his time to teach me how to use my device and also sold me a case. Sometimes its the little things like someone taking there time that matter and I am very appreciative. Edgar also told me about a free tablet that I can get and I will be back next Friday to do so. If your thinking about going with Verizon please go see Mr.Santiago.

Dan P provided excellent service. It was my best experience yet. He was very patient and helpful, and took the time to show us how to use our new phones. I would recommend this store.

I came into the store and got to meet my new Verizon guy. He was super knowledgeable and great to work with he got me and my husband and my best friend great phones at a great price. I HIGHLY RECOMMEND EDGAR SANTIAGO.

STAY AWAY .. Unknowledgeable they will tell you what you want then (bait and switch you ) very unprofessional! The Manager ZACK who I later found out owns the franchise is a CHOOCH ! You will know him by his teeth .. they look like glued in chiclets !

The manager (Zach Bush) and his employee-in-training helped me sort out a new phone with a glitch and bad customer service problem. These particular staff members were friendly, helpful, and helped put a positive spin on an unfortunate situation. I really appreciated their good humor and their helpfulness.

Went in to the store with the mindset of not buying anything. The manager Ricky McCall thought otherwise. His customer service is phenomenal and I see why he runs the store. Definitely a different atmosphere from my last visit!!

We needed to switch from Sprint to Verizon and Steve got us all set up! He was knowledgeable, efficient and very patient with all my husbands little issues. Thanks so much!

Great...the new manager Ricky McCall was awesome...very niiice got me up and running again. Zachary was so nice n his humor was amazing. Last but not least Johnny was polite kind n cool guard...great sense of humor.

Associate was pleasant, knowledgeable with issue presented. Provided several options so I could make sound decision. He didnt rush me to decide

Jessica is awesome deserved Xmas bonus, she upgraded 3 of my phones for me and set them all up . She showed me how to use them, and helped me set up my email . I passed by my usual Verizon store because of poor customer service and I sure am glad I did ! Jessica was great . I will be back to this location from now on .

Visited the Verizon store today, to the inquire about my options for wireless service. I was helped by Ricky McCall, he is an excellent store manager and representative. I appreciate his customer service.

Great service provided by Rick McCall and his secretary Jessica Hudson. Verizon has a great crew at this store! Thanks again :)

Just went into the Verizon store on Oregon Avenue to get 2 new phones. Manager Ricky McCall was very professional, friendly and knowledgable!! We will absolutely refer our friends and family to this store for future purchases. Thank you Ricky for an easy and great experience!

I had to upgrade my phone so I drove over and as soon as I walked in, I felt like family . Chadd Walker was my salesperson ! He was outgoing, friendly, highly knowledgeable. I highly recommend asking for Chadd, you wont be disappointed. Thanks again for the great customer service!

Kerson was great!!!!He showed excellent customer service,very friendly and helpful. Very knowledgeable of all the products and explained each product. I didnt feel rushed or pressured into anything I didnt want. I would definitely recommend him to my friends.

GO SEE EDGAR!! My husband and I recently switched from T-Mobile to Verizon and we will never look back! Weve had a few hiccups with my phone because it was in cell phone limbo between networks, but we figured out it was because it was only partially unlocked. His knowledge and customer service was exceptional. His patience and understanding was what we needed as it was not an easy transition (as no fault of his own), but we eventually got there. Were so glad we made the switch!

I went to the Verizon store in center city and I was not satisfied with the costumer service. I felt like they were trying to get me in and out quickly. I did return to the South Phily store where I was helped and the representatives were very helpful. I would like to mention Clifton Clardy and Keith Crudele they both went over and beyond to help me. Thanks guys!

Excellent service from Steven today at Verizon Wireless. helped me to transfer data from my old to new phones and proactively identified ways to optimize my plan. very patient and extremely helpful.

Ricky McCall was amazing! Had me in and out quickly with a new plan and was extremely helpful! Recommend him to anyone in south philly

I had An older LG phone thats shut down. I came to the Verizon Cellularsales store in South Philly in tears because my husband Just passend away and I thought I had lost all of my pictures. Thankfully I was helped by Zach! Somehow he figured out how to get my phone turned back on while getting me a new one and transfer all of my pictures and contacts!! I couldnt be happier! I Will only do business with Zach and I suggest anyone who wants excellent service to Visit Zach in South Philly, he is the best!!

Amy Holland took care of me. She was awesome! I got the perfect phone at the perfect Price and because Im hearing impaired, I got the right phone I can actually hear out of correctly, thanks Amy and thanks Verizon.!!

Ricky McCall is the absolute best! If you need assistance with purchasing any type of phone, he’s the one to contact! You won’t be disappointed.

I came into this store to upgrade many times but this time I got Ricky McCall. I must say this was the best retail experience I have had in a long time. He was a robot and actually cared about my wants and needs. If you come to this location ask for him!!!

The guy (who wears gages in his ears) would not even try to help me. He recommended multiple times that i should call the *611 number to get help. Once I did, the nice lady on the phone told me that the guy at the store could have actually helped me out. Based on my one experience and the other reviews, I would recommend visiting another Verizon store because the a**holes here do not want to help, and are more concerned with making their ears look funny with those gages. He did not even attempt to listen to my issue or help at all.

Great experience in the store! Brent was super helpful, friendly, and patient, explaining all the plan options and pros and cons. Its only been a few hours, but no complaints!

My experience at the Verizon store was great. I was greeted at the door and was waited on in little time by Steven. I got the iPhone 6s ( rose gold ) and he explained everything I wanted to know very well.

I I had a wonderful experience at the location on 24th and arguing with Ricky. He was well versed, had wonderful knowledge on the products and how to find exactlywhat I needed and what I wanted to upgrade to and answer more questions than I anticipated having. Not only was he an excellent representative he was very courteous he well spoken and I would recommend him to anyone

I went in to add my boyfriend to my plan and had such great service from Ricky McCall. He helped me with my plan and also helped me save money. Very friendly and helpful!

I came to this store to discuss my bill and had the pleasure of dealing with Matt. After we went over a few options, we came to the conclusion that Fios at my house is the answer. The process of signing up was quick and painless. I will recommend this store to friends and family. I will tell them to see Matt specifically.

Edgar was a great help installed my device in my car and also help me with my hum app. Amazing customer service please see him when visiting this location...

Many thanks to Matt for showing both my mother, my boss and myself amazing customer service. From the minute we stepped into the store, he was patient and took the time to explain to us the products which lead to the purchase of three new Iphone6s. My mother was offered to turn in her old phone for a rebate and it somehow all got lost in translation once we sent it in to national. The operators via phone were not helpful and actually confused matters even more. I revisited the store where once again Matt was able to identify the problem and took all steps to make sure that her rebate was granted. I followed up with him a couple weeks later and he instantly knew what the issue was and followed up instantly. All things worked out for my mom and she is a happy Verizon customer and loves her new phone. Thank you for all your help Matt! Great job!

Guys, guys. If you need phone, dont be an idiot, go to this store and talk to Jonathan Moragne. Only person Ive EVER written an Internet review for EVER. He is the best. Would ya just look at him?! Just look at him!

I came to the Quartermaster Verizon store to switch from Sprint to Verizon. Keith Crudele was my Consultant and helped me out through every step of the process. Keith set up my new phone and my new iPad, updated my iCloud and even put the screen protector on my new phone. Keith stayed after the store closed to complete my phone set up and ensure everything was working properly. It was clear that Keith knew what he was doing and took pride in his work as helped other customers and answered their questions. The level of service I received from Keith was exceptional and he should be recognized by his manager and Verizon. I would highly recommend Keith and this store to anyone. Thanks for a great experience.

5 star experience. Verizon associates helped me set up new phone and prepare old one for return/shipping.

This store actually helped my husband with his phone problems. The store on cityline ave just took his money and gave poor customer service. So we will not be going back to cityline ave ever again. We will be going here. The young man who was helping him was great, thoughtful and kind. I would go there as well but my phone is under someone else.

Buyer beware; when a retailer tells you they only accept cash, run. I went to this store inquiring about a plan that would allow me to use my tablet in the Caribbean. I was told a certain plan would work. So, I paid what was asked and was eger to go on my trip. When I arrive to my destination, I turn on my tablet and guess what the plan does not work. I spend the next 4 hours with teq. support with no resolution to my problem! I call the store and speak to the sales person that sold me the plan, I tell her my problem. Without hesitation she tells me that if I want to use my tablet I have to purchase an extra Global plan for an extra $10. a day! I asked her why she didnt tell me this initially? I would not have committed to anything if i had known this from the beginning! She then tells me if you want to use your tablet then pay for the global plan and then she hangs up on me! Im out over $100. with 8 gigs of data I could not use and once home the will not give me my money back!

Great experience! Kerson is the best! Extremely helpful and professional. Knowledgeable about the products. Highly recommend him to everybody!!

Came in to cancel contract, was upset. Matt helped not only cool me down, he saved me money by helping change my bill, and my plan. So ill remain for two years if they keep hiring helpful guys like Matt ill give them another 2 years.

Jessica H and Keith C were very helpful and knowledgeable to get me up and running on my new LG G7thinQ.

I did not have a wait time I was able to be taken as soon as I came through the door the salesman Keith was very helpful

This store is amazing. Best experience possible! Brentley service was incredible. Very helpful

Kerson was extremely helpful and insightful in helping me pick out my new phone and new plan. He relelated to me directly and made me feel comfortable in the environment. My experience at Verizon was great and I would go back into the store at any time.

When I walked in, chadd walker was the only one that greeted me, while the others just stared. He was extremely helpful! Nice guy!

I had absolute amazing service at this Verizon store. Sean answered every question I had and took care of all my needs!!

Kerson made the experience a joy, first time Ive ever purchased a phone and came out happy about the experience. He helped make the environment relaxing, at no point did I feel like all he wanted was a sale. Will do business with Verizon again as long as their employees are like kerson. Thanks a bunch!!

Because the young man named Kerson has always been there for me I have decided to stay with Verizon. I was not phone/computer savvyand really did not want to get caught up in the phone drama, however he took time to teach me how to work them, how to combine services and makes me aware of promotions. I trust and believe in his ability and knowledge of Verizon products that I made him my personal representative from this store. Thanks Kerson, keep up the excellent job.

Would give no stars if possible. Rep that was available talked to a customer being served by someone else for 5 minutes, went outside to make a phone call, then smoked a cigarette, then made another phone call. A half hour of my life I cant get back, and still stuck with a crappy phone that doesnt work very well.

Matt was personable and professional. As a 75 year old customer, his patience and thoroughness made my visit a pleasure.

Ahmad was amazing! Very helpful honest and receptive to my questions. Great job!

Moe Hashmi was a good service man. He helped me to pick out the right Phone and Im very satisfied with the service.

Stephanie was incredibly helpful. Upgrading my phone was easy and fast

My sister and I had a great experience the other day purchasing new phones.Our sales rep. Ahmad El-Chebli assisted us.

Derrick was excellent, he helped me with all my questions and concerns. He made this experience very easy and enjoyable

Ricky Mcall gave me a great deal on the Samsung s9 with the rebates and extras.He took his time with my broken phone to transfer my information. Good experience.

Wonderful personality, very helpful and great customer service experience with me and the other customers around us as well. Steph dugan was a great sales person to deal with here at verizon and I will not deal with anyone else but her and will refer other clients to her in the near future.

I dont what else to say besides this guy is AWESOME!!!!! Ricky McCall has the best customer service and he needs to be rewarded for it. He just earned a lifetime customer! Thanks Ricky!!

Moe Hashmi is the freaking man! Speedy, incredible service. Walked me through everything, including setup, rebate and intial tinkering of device. Highly recommend his services and this location!