Stay away. Rude customer service. And High pricesJust go up the street to any shop get the Same quality cheaper and great customer service.

Great place to shop for any parts on your car if you cant find a part try them they have it never fail for years

Thank you Alisha for being patience in helping me .Will, thank you for helping me recover my refund promptly. This is a great place to get your used parts.My first time using used parts but From here on out, its new parts for me.

Good pricing for car parts and they ship from their affiliates around the country. The problem is just how slow the service is. I seemed to be standing there for over 30 minutes to pick up one part and there was an unnecessary queue of people inside the facility.

I hate to even leave this review because they have a great selection and their prices are very competitive but their warranty process and corporate bureaucracy leads them to conduct business in an ill mannered way. To keep it simple we purchased a used transmission for a customer and opted for their 6 month parts only warranty. The transmission failed 3 days later when my client was in Maine which is about 8 hours from us. He took it to VIP auto care in Maine, they processed the warranty and purchased another transmission from their local LKQ. The local LKQ informed my customer that he needed to bring the transmission back to the Philadelphia area to process the return. He did this and then they denied the claim saying that the warranty procedure was not followed. We had the manager at VIP auto care send in documentation and Kyle Quigley in the warranty department said they have nothing on file. After discussing this for weeks I gave up and now have a customer upset with us. I lost a client and will try my best to not do business with LKQ again. They are completely missing the human aspect of dealing with another business who has purchased products from them for 8 years. Shame on them for not doing the right thing and hiding behind their corporate policies.

The woman at the front desk was rude and nasty. They need better help

I inquired about a used part for a 2005 Dodge Durango and they had the part I needed but they offered it for $ 360.00.It is a radio unit with display for navigation. Online it is selling for $ 150.00but because they had it on the shelf waiting they priced it ridiculously. Tomorrow Im taking the one hour ride to get it for ((( $ 20 ))) I just have to pull it myself (takes an entire 10 minutes)NEVER GOING BACK !!!!!!!!!!

Great people great place

Kool stop

Great service. Good price

Theyre very good people to work with.but they over charged me.I bought 2002 Toyota Real bumper the driver side.and they over charged me $140.00.so I went to cars parts.com and I saw the same parts and new for $32 00 + taxes it came $43.00 and I Received it After 5 days ..you see the big difference.

Used OEM parts are sometimes more expensive than at dealership

Billy Taylor is the best. You need it he will get it.

What a trainwreck this place has turned into ! Trying to get a part from here, even with all the necessary covid precautions, is just a joke . A week later after all their delays and ineptitude,when I finally get a call from Bill, its filled with attitude and condescension and no desire to solve the problem they created . With 20 junkyards within a mile of their front door, business practices like this is unconscionable.

Had exactly whar i needed

This is a good place to get used auto parts

Cant talk to someone in the store only the national number. Need to show up in person to leave a deposit for them to pull the part off the car. Im too far to drive back and forth with hour and half drive each way. Called twice and got 2 different prices. Have to pass on the part because no idea if they can even have the part the day I go cuz i cant talk to anyone there.

Good reliable parts and they stand behind their products. Ive been doing business with Venice for about 10 years.

Excellent attention

Good service

It was horrible. Will never deal with them again. Horrible. Customer service and disgracefulProduct knowledge.

Fast service

Linda is a great person who provides a great customer service. She is friendly and handle everything in a professional way. I am an expert in customer service and have a high degree in business, and I observed her way to handle and manage work pressure when she was working by herself on the counter, and I would say that she deserves to be a customer service trainer who trains others. I had many bad experiences with LKQ Vinland, NJ and NY, but with LKQ Philadelphia,especially after dealing with Linda, I noticed a huge difference.

Horrible customer service... Call several times just to wait 10+ mins. on hold to be hung up on twice. No one answers the phone.

Custuom sever is by far the worst

Best prices on car parts all oem

Alicia was very helpful. Thank you so much!!

I went with a friend to get a car part . Very nice people and knew the car part I needed. I would recommend this place if you needed a car part.

Great place, but they dont have everything.

They never let me down before. They sell good engines and transmissions that Works every time. Not like C&C that sells junk!

They don’t answer on the phone they make you wait a lot

Very professional and willing to help.

Very helpful people and they have almost everything you need for your car

Great selection of parts

Good place for used auto parts

Great place to find good parts. They only need improvement in delivery. Several deliveries were forgotten in my case. Now i go to the business and get the parts. Still will buy there.

Very busy but worth the wait.

Maybe you guys should change the address on the Google Website.. Since you are no longer located at the address shown. I went up and down Passyunk Avenue, like five times trying to find this place... Only to see a sign thats hidden... saying that you were around the corner.. And then around the corner... You guys dont even have a big enough sign to see where you located. Otherwise.. very nice service... Noel was exceptional...

Im a driver that hauls cars. Today I had a load to unload at this place. They were right on and unloaded them real fast. Great place to do business with.

Very organized business and friendly employees, got a used starter for an LS460 at a great price, will be getting all my local used parts from these folks!

Best for parts if quality and price is what youre looking for, better for newer cars and foreign cars. And they have warrantys on mostly all of their parts. Engines and transmissions included.

I purchased a part from LKQ Venice Auto Parts.I was promised to have free delivery to my shop in Philadelphia.After four or five days, I began calling their offices(Venice Auto Parts) who is a proud member of the LKQ corporation. Finally, the part arrived to my shop even though I was promised that I was going to get the part on the same day or the next day that I ordered it. I told my mechanic to put the car on the lift(taken apart and waiting) because I trusted them and expected their company to deliver the part in a timely manner. Instead, the part took 8 days to arrive, during those eight days, I called once in the morning and once in the mid day.Every time I called, I heard the same story repeated to me over and over, they said The part will get there before noon, we promise and the mid day call response was Dont worry, you guys are open until 6:00 P.M., our driver is almost there .It took 8 days and 16 - 20 phone calls to get their part, this is the best customer service around!

Shop somewhere else. Said one week took 2.5 weeks. Wouldnt take payment over the phone. 2 hour round trip drive for nothing. Will find someone who is easier to do business with. No thanks LHQ!

I have bad sperience there .i just to work for this place and i cuet cuz the taking alot of money from your check and wen u claim ...awnser oh was just a mistake and put your money back and your acount all the time definetly im not recommend if u planning to apply to this company lkq...

Has most parts available for same day pick up. If not the can be ordered for the following day. Bill Taylor always helpful with my orders

Stuff is not really expensive in here, but only after I payed they said I need to wait for it for 4 days. Broad a wrong color and scratched airbag. William Taylor is so rude👎 Heng up on me 7 times !!!

If you buy a transmission from them and the trans.dont work wright, you have a hard time getting your money back. I paid in cash but they will give you a check back. That sucks.

I really had a melt down yesterday and was sooo upset because I got the wrong part even thou I was mean and angry the old lady there at Venice was still so nice and pleasant I apologize to her the next day and she wasn’t even upset with me and she really went out her way to make sure I got what I needed I guess it really still is nice people in this world I was so busy worrying about my part I didn’t get her name but she’s an older lady with gray hair she is awesome thanks for everything Mrs.Lady

According to the guy that answered the phone, they dont do real difficult work. Only the easy stuff like oil changes

Got what I wanted but had to verbally battle with staff who were adamant to help. No apologies when what I was insisting on turned out to be correct through an error in their system

Great people to deal with all tho. It in the location it says in google maps but they do the job right and safe and are pleasant to deal with

Great place to get all of you Like Kind Quality parts for any kind of vehicles, offers great Warranty, exchange or return policy

The worst company ever put on this earth, parts are always not in stock ordered from other yards in there network and always dented and trashed, this company is in bed with insurance companies to ruin the auto body industry. The customer service is horrible, they are peddling used junk and passing it of as clean good used parts. Stay away from this place at all cost .

This was just another ride along with my brother. Didnt let but to it at a time so I waited in the car. They didnt have what you wanted anyway.

Very good atention by Alishia

Very friendly people. Happy with my purchase.

Great customer service!!!

Mr.Bill is extremely helpful & very knowledgeable. Always a pleasant attitude & experience.

This Company has been contacted by me NOW at least 10 times! They were to send parts to my repair place YET when they were received, they were broken and looked like they were duct taped together! They have refused to reimburse me a lousy $500 (to them)-and rather go to small claims court to handle the situation! I’d advise any repair place OR customer NOT to even deal with this company! I have pictures of the parts they sent AND even the truck driver who delivered the part, when putting it on the truck KNEW it was un

Never get parts when they say you are goingto them. Puts me in bad situation with mycustomers. If Im told it will be here Mondayit should be here Monday. Not we will try tohave it for you Wednesday. Happens a lot.

I came to LKQ Venice to find a pre-owned radiator to replace my Honda Odyssey LXs old radiator that just stopped working as how it was supposed to. Linda helped me through the system in a jiffy, and confirmed they had it less than 3 minutes. Im prestty sure they must have a very good systematically well stocked parts in their inventory system. It did not even take a long time for it to be delivered to me in the waiting room. Most of all, LKQ Venice has the best price compared to any other sellers within the same area (61st through Passyunk Ave, through S. 63rd until Essington Avenue); and it is under a 180warrant day. Where else could you get such a best bargain?

Purchase a part it was no good call cause i couldnt find my receipt person that sold it to me had me on hold for 40 mints i hung up the phone. Frustrated part that was damage caused other parts to go bad. Beware

My guyz

Good place to get your new or used car parts

Good used auto parts most of the employees are Pleasant to

I USED to order from here for my automotive shop. When I called up to inquire about a refund on a return I sent back over 2 months ago, the salesman who answered the phone was incredibly rude and refused to help me before hanging up on me. They just lost all my future business.

Good place to find good used parts

Better than a lot of junk yard. Offer warranty, staff take care of you

Always find what your looking ford they are not to expensive.

Horrible service they need to be more professional with customer service they are somewhat racist

Im a dealer best prices around tito is the man .always

I miss when it was just Venice . leave the LKQ out because nobody can get a deals like before.

Anything you need.... Awesome.

Man are these people smart & fast clean and very orderaey

Great place to find parts,, one stop shopping very professional

Great place get the best parts for your Vehicle

Very helpful staff.Look for VENICE when looking for the place!!

Nice folks. Got my mirror for cheap

It is a great place to work

Poor service. Waiting time 30-40 min. Never calls back.

Drove all the way here and got a nice working part

Best place to get new and used parts

They put the cuss is customer service. Not a shred of honesty about parts delivery time.

Very friendly, gel . Definitely recommend.

I walk in and get great service

Great place to buy car parts

Horrible customer service. Wait on hold for 25mins they answer then hang up.

Bad customer service, not helpful of any sort, your better off doing business elsewhere.

I purchased seat belts and they told me theyd be in next day, I had to wait 1 week and a half to finally get them and when you call the place they dont even treat you like they care its like whatever they dont care if you come back

The WORST customer service! The phone system is terrible; the salesmen are rude. Definitly NOT customer friendly!

Horrible customer service. Have called 4 times to get my refund and credit for a core. And NO ONE ever call you back and or picks up the parts for core returnsHORRIBLE

Parts may be reasonable prices but they take too long to attend to you and a bit unorganized.

Lines to.long and wait times

Great Selection Of Auto Parts

Some of the worst customer-service experience I ever they they are so rude they prices are high and they Warranty is full with all these little catches I would never ever tell anyone because I Would-be afraid of how the people would look at me for sending them there

They and surrounding area always had what I needed for over 50 years

The customer service is terrible. I was waiting on hold, for over 40 minutes, and then they hung up. This is ridiculous !

I call to order some parts of my car the guy who answer he is very bad or rude on the phone

Great for parks

Great people