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Hollywood Collision
4831 Duffield St, Philadelphia, PA 19124, United States
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Hollywood Collision
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Da
Review №1

Good shop nice people. Very respectful very educated super respectful expert in mechanic in car service

Je
Review №2

Big Shout Out to Vanessa! She fixed my Jaguar F-Pace 2017 and it looks beautiful. My car looks brand new again and in prestigious condition. Vanessa pays close attention to detail and ensures great quality. THANKS VANESSA! If you need your vehicle fixed Go To HOLLYWOOD COLLISION!

Be
Review №3

Vanessa is a great business women she knows her cars colors and more she has a wealth of knowledge.

Az
Review №4

Vanessa .... Thank U!!! Your Professionalism is at an ALL TIME HIGH 💯Folks, WHO wants a fender bender?But ACCIDENTS HAPPEN. And when they do ....PLEASE CALL HOLLYWOOD COLLISON!!! On a BEAN - U WILL NOT BE DISAPPOINTED .From dropping my car off to jumping in a rental to receiving a call that my vehicle is READY for pick up all in GOOD TIME.

Da
Review №5

The experience here was horrible they use wreck chasers, and then when I went to pick my car up they wouldn’t release it and try to charge me 1000 dollars for one day. They are very unprofessional they overcharged for everything. Sent a text begging for us to keep car there once we wouldn’t they over charged

Do
Review №6

Excellent reviews, Im being work going as we speak

Ar
Review №7

*UPDATE*10 Aug 2020Got my GT-R back mid July after 6 months of waiting around for it to be finished. It was a nightmare to even get it back,None of the structural work that was listed on the insurance estimate was completed.The radiator support was never replaced as the owner claimed it was.Numerous connectors are disconnected and just hanging.Mounting brackets for the bumper are broken.The front bumper is NOT new as claimed.The front lip fell off while driving down the highway.The bumper itself was held on with sheet metal screws tapped into the fenders.Numerous lights were burned out.My driver side door wont open from the inside.The driver side mirror was disconnected.The $5,000 custom paint job has so many swirls and holograms in it youd think it was 3-D.Theres well over 10-15 THOUSAND dollars worth of repair work to fix the things Vanessa broke or neglected.This is a classic case of insurance fraud as she was paid well over $30,000 to repair this car and she used the money to go on trips and purchase new bags with.Avoid this shop at all costs if you dont want to have to get an attorney involved.

Di
Review №8

Have ur paint looking wet. Drip Drip. Periodt....

3
Review №9

Poor customer service, very ghetto, alot of fraud im reporting to major crimes

mo
Review №10

Quite honestly, I am very disappointed with this repair shop. I will NEVER be back to this shop again.I have brought my vehicle to this shop 2 times and both times were horrific! The first time I had to take the vehicle back, twice, and still the vehicle wasn’t what was expected.This experience was even worse!I got into a crash in October of 2020, brought my vehicle to her because I didn’t have any other suggestions of where to take my vehicle, so I decided to bring it back to her, with the hope, “hey; I’ve been here before, she knows my standards.” At first, I thought the vehicle was going to be a total loss, $12,000 in damages for a car worth $14,000. (2017 Honda Civic coupe) however, it wasn’t and she began to work. I didn’t get the vehicle back until April of 2021! 6 WHOLE months. Asking weekly, for an update on my vehicle, with no response, and empty promises.Promises that it’ll be done “than Friday, or next Tuesday,” for months at a time.To continue, now I’m not accusing anyone of stealing, but I had a series 5 Apple Watch left in my vehicle, that I went to go and pick up, and magically, it’s gone. But no worries, I bought myself a new one.To add on, I come in April, to pick up my vehicle, and it is completely unfinished.The interior is completely filthy with spray paint, and dusty from sitting for months. The axles click every time I turn, car had no oil, car had no fluids, (which I know they are not required to fill, but having my car for 6 months you’d think it would be a courtesy.), and so many things broken. The driver seatbelt made a loud click everyone you pulled on it, the radio didn’t power on, overall just a terrible experience. After voicing the concerns, I reached out to Vanessa, and asked her if I can take the vehicle back to get those things fixed, and she basically told me no.She isn’t responsible for any of the things I found, and closed my claim. I wish I can post the screenshots of the messages. Completely unprofessional and I do not recommend this shop what’s so ever.Other things to add… car always shook insanely every time I powered on the AC.This was a message from Vanessa,“Radio was submitted to StatefarmThe cleaning is a courtesy but I will address itIt’s not a paid serviceWindow washer fluid is not part of the job as well since we are an autobody shop that is more general maintenance however the alignment can be scheduled and we will inform u when Statefarm gets back to us in terms of the radio the vibration that’s tricky as well especially w the aftermarket radio and systemI have done everything I was paid to do as per the insurance company the cleaning of the vehicle and top off of windshield washer fluid I will contact _____ to see if he can do possibly as a courtesy but again it’s more like a wash and Vac we do ”Vanessa also stated, that she “did not WHATSOEVER touch suspension”, however, on the work order, it clearly states that there was work done to the Front Suspension, after sending her a screenshot, she stated,“Oh, that was done” “if needed we can maybe get them to cover that again”Overall the professional, and work ethic this shop has shown, I will NEVER be back to this shop, and I do not recommend it for ANYONE.

Ta
Review №11

I’m more than happy with the service I received at Hollywood Collision. My Jeep looks amazing. They are really professional and always communicated with me about how things was going. Vanessa is amazing!! She made sure their service meet my expectations.

sh
Review №12

Vanessa worked with me through the entire process. reasonable prices. and great customer service!

Mi
Review №13

Hollywood Collision is the best that has yet to do it! I just picked up my chevy Cruze Vanessa is awesome beyond collision work she is an awesome person!!! The damage of my car took two months to fix I had a rental car for two months that she came out of pocket and paid for due to the time limit of her having my car!!! She works side by side with you and she treats her customers soooo fantastic and nobody better not make her clients unhappy because she will stand right for you!!! I’m soooo glad my car was in such good hands I slept every night sooo well “ Hollywood Collision” will forever handle all my needs from here on out for anything necessary and I will recommend anyone to take there car there they make you feel like family so professional and it’s no exaggeration!! Thanks Vanessa and your crew you are awesome!!!!

Da
Review №14

From the first day i contacted thus establishment they have been professional and courteous. The customer service is outstanding. I have spoken with the owner vanessa and the manager and they provide a service that is unmatched even to the tow truck drivers that picked my car up.My car looks brandnew i am in aww..anyone looking for autobody shop contact hollywood collision.New customerDhampton.

CD
Review №15

Nice friendly people

Ud
Review №16

I’m beyond satisfied with the work done to my vehicle.Vanessa the owner handles everything very professional.The guys there are very friendly, they all carry a positive attitude, and hard workers for sure.I would highly recommend Hollywood Collision Expert to anybody that needs work done on their vehicle.Thank you very much.

He
Review №17

Great staff and service! I am very satisfied with my car! Well recommended!

Ma
Review №18

Solid customer service.. Excellent Work Ethic. Work done was impeccable. Vanessa went beyond her self to help me.

Ge
Review №19

Love their work, very professional, clean and great costumer services. I recommend this shop. Also great price. Thank you guys so much !!!

Ch
Review №20

Hollywood Collision is the place to go! Vanessa was great with being very attentive with details of the damages to my car. And dealing with the insurance company making sure they kept they end of their responsibility and paying for everything. Madeline kept me in the loop with every change. Called me and was available every time I had a concern or question. If you want good work good quality and good customer service. I recommend Hollywood Collision!

Jo
Review №21

Hollywood collision was great. Vanessa the owner and Madeline the office manager/secretary were both very helpful and professional in every aspect during the whole process while my truck was in the shop. It was done in a timely manner and came out looking brand new. I would take my truck back to them in a heartbeat if i ever had any damage again and would also refer anyone to them as well. Overall it was a very good experience working with them and i highly recommend them.

eb
Review №22

I had an awesome experience with Hollywood Collision. The ladies were very helpful & polite. My car was done in a timely manner.. I really appreciate you ladies. Girl Power Rocks

Do
Review №23

Vanessa was very professional and welcoming. Everything was handled seamlessly from start to finish. She let me know everything that was going on with my car along the process.

Ba
Review №24

Dropped my car off in pieces and got her back good as new, very professional and communicative, they kept me in the loop regarding my car the whole time. Very satisfied with my results.. good people

Ev
Review №25

I had an great experience with Hollywood Collision’s. They ladies have very awesome customer service they were very detailed with all the information they gave. Great smiles and actually knew my name when I came in. My car looked like I took it out of the dealer again. Great work to all that were involved I appreciate all you did for me.

Ca
Review №26

Wonderful customer service...My car got hit and I wasnt sure where should I go to get it fix... Im so glad my neighbor told me about them... First time visiting... The ladies was nice... welcoming... Very professional... And fast... Thank yall so much for making me 2015 kia look new again... And given my car new stripes 😘😘😘😘🚘🚘🚘🚘

Al
Review №27

I was out of state while my car was towed to Hollywood Collision and the staff there was incredible with their level of communication and care for my car. They ensured I was kept in the loop every step of the way and that I knew my car would be in good hands even though I was out of state. They took great care of my car and had my back with insurance to ensure that my car got the best treatment possible and made sure the insurance company didnt cut any corners. They are caring and considerate through tough conversations and very transparent throughout the process. Hope I dont have to use them again but would highly recommend them!

Be
Review №28

I was amazed by how great of a job these guys did, hats off to Hollywood Collision.

An
Review №29

I bought my kia rio in 2018 new. My car was hit then I took it to Hollywood Collision. The car came out looking like new thanks to vanessa and her team. If youre in a Collision id highly recommend Hollywood Collision.

Jo
Review №30

Best place in Philadelphia they make you feel important best customer service and very professional paint job the lady in the office was awesome very sweet

Ka
Review №31

Very professional, friendly, and knowledgeable staff. This is a very transparent operation with no smoke and mirrors. Vanessa kept me informed and communicated with me every step of the way of my vehicle being repaired. She even set me up with a rental, which saved me a trip to Hertz. I was pleased with not only the quality of the work done, but also the exceptional service given...I would highly recommend this establishment!

Ai
Review №32

Hollywood Collision did a excellent job painting & replacing my rear bumper on my 2015 car. The office staff was very professional & very informative during the repair process. I am completely satisfied with the overall experience & the work done on my car. Looks perfect, All smiles over here, thankyou Vanessa! I will refer your company to my friends & family !!

Am
Review №33

I would recommend Hollywood Collision to anyone who is in need of repairs. I am extremely happy with the work that was done on my car. Everything was done in a timely manner and looks great on the car. Vanessa had such awesome customer service. She made sure to explain in detail what needed to be done and also follow up to make sure I knew where they were with the repairs. Thank you for all your hard work!!

Br
Review №34

Hollywood collision is by far the best body shop! Things are always done in a timely matter and they always go out their way to please a customer💯 The owner Vanessa works with everyone and no matter what has her customers backs!! Her office girl Rose is so sweet shes constantly calling to give updates and always friendly. Most importantly her guys do great work if you want great customer service and quality work I recommend this team to all!!!

Na
Review №35

The BEST experience I’ve had at an auto collision shop, bar none! I value honesty and high-quality service. Hollywood Collision delivered on both, not to mention a FAIR PRICE. The owner and staff are very professional and they will do their best to accommodate you. I took my vehicle into 9 collision shops in the Philly area and 7 of them high balled the quote. I’ve had work done at the competitively priced shop, however, Hollywood Collision’s body work and customer care was superior.THANK YOU Vanessa and Rose!

Kr
Review №36

I’m so thankful that my friend told me about Hollywood collision. I originally had my car at another shop who thought it was ok to talk to me any type of way as though there wasn’t other options. Hollywood collision offered me a better deal and kept me updated through the whole process. I will recommend them to everyone for now on!!!

Ar
Review №37

I have repaired multiple vehicles at this shop, they never let me down! They are the best hands down. Always do a great job and get it done quickly. If you want the job done right choose them!

Ta
Review №38

I have been going to Hollywood collision for years. Vanessa is wonderful she handles everything from talking to the Insurance company to calling to get you put in a Rental, she is gets the job done and I guarantee you will be pleased with the outcome. Im glad I can count on her whenever theres a problem with me or anyone in my family vehicles . Im a customer for life and I would definitely recommend anyone to go there to have your collision needs met she is the real deal.

Ja
Review №39

I’ve been serviced there two times. Both times my car came out good as new. The staff are kind and pleasant and are passionate about what they do. I would definitely recommend them.

Ka
Review №40

I wouldn’t even want to give this place one star but unfortunately I have to. On Labor Day of this year My brand new corvette was shot multiple times my friend referred me to this facility and I decided to give them a shot. That was possibly the worst decision I have ever made. My insurance paid out over $10,000 to replace and freshly paint my vehicle. The car was just delivered to me two weeks ago and instead of replacing my parts they were repaired and they did the WORST job the body work is literally leaking through the paint. Then my brand new car with little to no mileage left me stranded during rush hour. My left suspension and tires had bullets I had to pry out myself! After I spoke to Vanessa the owner her attitude was disgusting. She basically said screw you I told her I am not satisfied and she told me she’s not fixing my car leave her alone. Never knew a business woman could even conduct herself this way! you should be ashamed of yourself and your work.

Sp
Review №41

Work was done in timely manner. All transactions between the insurance company & rental was smooth & I was satisfied with the work & paint. Would highly recommend to others...👍🏾

Ti
Review №42

I didnt get work done here but I got an estimate and the owner was great. If I ever do need work again (hopefully not tho), Ill def be coming here!

sh
Review №43

Awesome work ! And great customer service !! I am beyond pleased with my truck which was hit and needed a bumper cover, fender, rim and new paint, I had a minor issue with the sensor after repair I gave them a call and it was handled no hassle! I fully recommend anyone who looking for a great shop to get there car repaired to use Hollywood collision

Ni
Review №44

Great place to have your car repaired. They finished my car in 2 weeks when it was originally a 30 day job. My car was cleaned from head to toe when it was I picked it up.They also have rental cars at the site so your able to drop your car off and get right into another car.

Cy
Review №45

They had my cousin car for 6 months not responding to text messages or calls no nothing bad customer service would not recommend anyone taking their car there

Ci
Review №46

Amazing costumer service and extremely helpful. Thank you so much for going above and beyond! Absolutly would recommend to friends and family.

Is
Review №47

If you are looking for professionalism and speedy and efficient service, Hollywood collision is where you want to go. The owner Vanessa is very polite and professional. The work was done in a timely manner and done well. Didnt feel like I was getting schemed or anything with Vanessa nothing but the up most respect for Vanessa and her shop with the way it is ran. The workers as well were very professional and they even gave my car a good cleaning inside and out. Car looked better coming out then when I brought it in the way they cleaned it up. Thank you to everyone at Hollywood collision I and Im sure others appreciate what you do and how you do it. Thank you all.

Ru
Review №48

Very professional and did timely manner!Definitely would refer others to check them out.

Ni
Review №49

This shop was great from start to finish. Ive been in a LOT of accidents & no other shop compares to Hollywood. Customer service was awesome. Vanessa kept me in the loop with updates and worked with Geico so I didnt have to go back & forth in between. Great quality body work that has my brand new 2018 VW looking flawless and running great. I would definitely recommend & refer.

pa
Review №50

Highly recommended! They take the stress out of what can be an overwhelming process. Quick turnaround and they handled all the insurance nonsense. Couldn’t be happier with the results and the entire experience.

ma
Review №51

My Toyota looks brand me again ! Im super excited. The team was professional and the work was done in half the time it would had taken another shop. Great work guys !

As
Review №52

My experience with Hollywood Collision was very positive. Vanessa was great and informative. I appreciate her service and making sure I was completely satisfied with the job.

An
Review №53

Great Customer service so helpful and professional on top of the fact that they are Women owned ✊✊✊✊

VI
Review №54

Didnt get any service done I was looking for someone.

An
Review №55

Wonderful service and lovey people always kept me updated, even waited late for me to get out of work so I can pick my car up they had me feeling like family. Hollywood collision even has rentals for you it’s a one stop shop for everything you need I highly recommend them

Ny
Review №56

They are the best in the city !!!! Love this shop I tell all my family and friends to come here

Ya
Review №57

I recommend Hollywood Collision shop to anyone in need of repairs! The work was immaculate. Very professional staff. I have followed Vanessa (shop owner) around the city since she first a car of mine in 2009, she makes sure the job is done and done right. If youre ever in an accident before calling the police, you should call Hollywood collision first!

Da
Review №58

This was by far the BEST shop Ive been to in philly, didnt try to charge me up, very fair, reasonable and affordable. Theyre really about helping and working with their customers. This will definitely be my new go to repair shop!

Da
Review №59

Thanks so much you guys really did a great job on my truck and the customer service was amazing and helpful no stress will definitely come back and I refer you to everyone I know thank so much......

Ze
Review №60

Fabulous job. Im thrilled with the result & will refer friends to this place. Thank you to owner Vanessa!

Ma
Review №61

Very polite and fast pace working. Awesome job. Couldnt ask for anything better sooner and convenient.

Ti
Review №62

Very professional body shop, Vanessa was really accommodating and made the wait worth it, with the work they did on my car.

Dw
Review №63

They do awesome work at Hollywood my 2017 Chevy Malibu looks like it did off of the showroom floor. Thank you do much guys.

An
Review №64

I give Hollywood Collision Ten Stars they did a excellent Job on my SUV👍👍👍😁😁😁

Wi
Review №65

A great body shop and the paint work was a perfect match and the owner she is very nice and the secretary.

Ro
Review №66

Great quality, fast pace the whole team is great here. Vanessa is a blessing

dv
Review №67

I love ❤️ Hollywood Collins they took care of me emotionally and it’s was great experience with them i seen 10 more people and they love it to

JU
Review №68

Great service, and great people bring your car there you won’t regret it ....

Mi
Review №69

They are very professional and welcoming my car been their twice and the work is immaculate I couldnt ask for a better job I am please with everything

Mi
Review №70

Great experience and exceptional work done will definitely recommend this business and if need be will return for any future service

br
Review №71

Very good place on time with your car everything right I been there 3 times and I refer ppl there she on point I recommend Hollywood collision for repairs I give them 5 stars. Thx Hollywood collision

Mi
Review №72

The shop is very unprofessional and needs to work on there customer service they had my car for about 3 months now and I’m not getting any response when I call and when I go into the shop to speak to someone face to face they tell me to come back later

Ra
Review №73

I received my car in pristine condition and with their impeccable timing, flawless work, and their amazing finishing touches I am more than satisfied with the repairs they have made on my 2017 Toyota Camry.Vanessa was so excited to let me know she used a new paint protector on my car and I see why she was so eager to point it out, the car shines and looks beyond brand new.words really cant describe how happy I am with the work Vanessa and her team at hollywood collision has done on my camry. to fix a hood, grill, headlight, plus some in such timing, i couldnt ask for more.thank you again hollywood collisionsincerely Ramsey Rivera

De
Review №74

Love love loveeeee them Vanessa is a sweetheart they made sure I had my truck back in no time and it looked brand new. Ill never use another body shop thx for your professionalism and outstanding work

na
Review №75

Very professional best auto body shop around hands down!

Be
Review №76

First Class Customer Service and first class collision center. A HUGE thank you to Vanessa, Choco and Rose.

Ru
Review №77

Hit a deer with my 2013 Ford EdgeThey waived my 500 dollar deductibleAnd paid for my extension on my rentalVery professional and did a heck of a job on my baby

Ro
Review №78

You want it done right go see these guys

Bl
Review №79

Good place to get your car fix at

Gi
Review №80

Tito is the best and gets the job done right

An
Review №81

Rose and Vanessa are the best

Information
29 Photos
81 Comments
4.6 Rating
  • Address:4831 Duffield St, Philadelphia, PA 19124, United States
  • Site:http://hollywoodcollisionexpert.com/
  • Phone:+1 267-668-8149
Categories
  • Auto body shop
  • Auto repair shop
  • Auto restoration service
  • Automobile storage facility
  • Car rental agency
  • Painting
  • Towing service
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–12PM
  • Wednesday:Closed
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
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