For dealing with the larger dealerships this was by far one of the best experiences. I met Santi when arrived at the dealership. He allowed me to go through the process smoothly and made the experience enjoyable instead of the usual pushy and bullied.The other employees checked in on me as we waited for numbers to be crunched. They knew they could make a deal happen that satisfied everyone involved and in doing so the time spent waiting was not filled with impatience. I knew they were working hard to get a deal done and when they did I signed the papers and was grateful for a pleasant experience.Definitely helped changed my view on vehicle purchasing more positive.

This is the worst dealership / service center we have ever dealt with. DO NOT GO HERE unless you want to deal with people like Josh who go back on the diagnoses of your vehicle and not take responsibility for returning your car to you with additional issues that were not there before. It is deceitful. When asking again about the original diagnoses of the car from the dealership, Josh then says that may still not rectify the issues we had with the car. But none the less, he still tells me to buy a piece for the car that they are trying to sell for $1300+ and can be found for $900 from the Infinity factory. Additionally when being transferred to the parts department and tried to speak with someone by the name of Mike/Michael, I was put on hold without warning and even hung up on. This place is unacceptable. After being frustrated about car issues and looking for help and guidance and being met with attitude and feeling like I am an inconvenience. I would recommend anyone to go to Infinity of Scottsdale over this please. There is a slight increase in labor costs but the level of service you are met with off the back and the willingness to work with you makes it well worth it. Additionally, they are currently offering 15% off labor and parts. Please think twice before going here.

Great professional staff. Very satisfied with their knowledge and my 4 purchase in 4yrs at this dealership.

I have leased my last 4 INFINITIs here ! The staff is great and service is amazing. Robert always helps me out and knows exactly what I want so when it is time for my next lease Im in and out and everything is ready and easy. I wont go anywhere else !

As always professional courteous and efficient. I love them.

My car was heard in the waiting room not only being Revved but revved excessively on 3 separate instances! For an oil change?? I will not have some lil kid get his rocks off on my car ever again. Also messed with my air suspension pre sets. Who does that!? Peoria Infiniti I guess

Our service consultant, Tim, makes us feel were important to the dealership and works around our schedule when we need service. We always feel welcome whatever our needs are.

Great service and great people. Just wish the prices were as great…but then, as the old saying goes…you get what you pay for.I’ve gotten lesser expensive service elsewhere, but with disastrous results. I’ve never left Infiniti of Peoria with regrets or poor service.To plagiarize a famous quote…”I shall return…to INFINITI of Peoria”.L. Snider

I have always had a very good experience here. From sales to service, everyone has been amazing and the service is phenomenal. I’d recommend this dealership to anyone looking to purchase a vehicle!

The friendly gentlemen at Peoria Infiniti gave me the best first-time car buyer experience I could have ever imagined. Special shout out toMauricio for going out of his way and helping fit me and my son for the perfect Infiniti for us. He helped us seal in the best deals and we drove off the lot with an absolutely stunning 2019 QX50.Thanks to Mauricio!!

My experience at Peoria was great. No pressure, very professional and Abraham our sales person was amazing. Followed up with us for 2 years without ever changing his demeanor or pressuring us. Awesome Experience.

Great customer service in the service department. Spoke with Josh hes a great guy helped me a lot!

Have been very happy with my purchase. the only thing i didnt like was having to sit through the very long and annoying sales demo (auto repair warranty) the finance guy forces you to sit through in order to get through the fiance process. that guy is a smug lying.... just yuk.sales guy was terrific, service department called me later to schedule my free first oil change and tire rotation which i appreciated.

They did a great job and looked over my vehicle. The services was great and done quickly. Good customer service all around.

Doug got us in and out right away. I appreciated it. - Rojo

Unfortunately excellent service is becoming extinct I’ve been with the dealership since 2012 as time progresses service level decreases each visit, now they no longer wash ure car! after $900 in services not even a simple car wash with the protection paper mats no just repairman greasy boots all over ure already protective rubber mats and carpet, I guess it’s time to try the other locations hopefully they have a better respect of customers vehicles and when my granddaughter climbes in my suv she’s 3 she won’t have to have greasy oily hands from tech boots absolutely disgusting as business owner no one’s perfect but this is lack of care!

2 stars since I love Infinities....its my 4th InfinitiInfiniti of Peoria not so much. When I took delivery of my latest pre-owned, I was told it came with only 1 key. To make a second key was $300+ additional out of pocket. That should have been disclosed beforehand or the dealer should have provided a 2nd key with the purchase.After driving off the lot, I discovered that my newly purchased car was on empty. I didnt even have enough gas to take the short trip home.Both items are not a good look for a dealership like Infiniti of Peoria.

Service managers Terry and Tim were very professional and courteous. They did a good job answering my questions, explaining what my warranty covered and the next steps in my repair. I was satisfied with their service and I would take my Infiniti there again to have it repaired.

Terry is a great service rep! Thank you for looking into our issue and making sure that we are taken care of

HORRIBLE! The service center at this dealer runs a big scam in my opinion!Took my daughters Q50 in for A/C work; drivers air blowing warmer than passengers air. Part was repaired. Thought I was done.When the service advisor came out to give me an update, he proceeds to tell me there is over $1700 of other work his mechanic recommends. His mechanics main concern was the Heater Core Hoses.Heater Core Hoses - claims its leaking - I never had any overheating issues or evidence of leaking in parking spot. On my way home from the dealership I stopped at the Gym to workout where I noticed two of my daughters tires were low so I stopped in at Discount Tire for air after my workout. While I was waiting in the long line for air, my check engine light comes on and the temperature of the engine shoots up to HOT. I had to turn the air off and heater on to cool it down. I called the dealership immediately and asked to speak to the service manager. How odd all of a sudden the problem Claimed on the mechanics report happens to occur! Also, the Heater Core is nowhere near the A/C part that was repaired.The service manager stated the mechanic probably found the repair needed during the multipoint inspection they do on all vehicles when serviced... HMMM again! If a proper multipoint inspection was done, then why did the mechanic not identify several items that would be inspected:1. low air pressure in the tires - i went to discount tire after the service to add air!2. Cabin filter needs replacement - I just replaced it the day before!3. Coolant - there was barely any in the radiator and none in the reserve.My gut told me not to visit this service dealer again because last year in August 2020, the dealer performed an oil change and neglected to secure the oil plug correctly thus when i got home all the oil in the engine drained onto my garage floor. The vehicle had to be towed back and repaired. Luckily we didnt blow the engine because of this neglect!Cabin Air Filter Replacement - I told them when i arrived I just replaced it the day before so he crossed it off. HMMMM?????The Service Manager did come out to my Apt. with a tech and replaced the coolant at no cost to me and her tech spewed some words about what happened, but at that point, I was done with them. I had the vehicle serviced elsewhere.Again, something fishy with this dealer! We will never service our Infiniti here again and have filed a complaint with Infiniti directly about our concerns.

My check battery came on, I online and created an appointment, next day showed up, car was fixed the same day. They didnt have a loaner car available, they Ubered me back home and had them pick me up to receive my car.Great service.

I had the best car buying experience to date with Infinity of Peoria. I got a deal that I could not pass up! My Infinity QX50 was the car that I didnt even know I was looking for. Liza was the most helpful sales person. She was personable and professional. The entire staff was so great!

The parts and service department here have taken amazing care of me since 2006. I used to own a 350Z that I bought from a different dealership and was referred to Infiniti of Peoria for service. Since then I’ve bought a Infiniti M45 and they have taken amazing care of me through every step of the process.

We are an Infiniti family - 2011 G37, 2014 Q50 and 2015 QX70. All are serviced by Infiniti of Peoria regularly. Great service from the service teams. Shout out to Josh who always provides me with excellent customer service. Hes honest and speaks in terms I can understand since Im NOT a car person. Highly recommend!!

Was in town from KC with daughter to buy a car. Worked with sales team, but didnt end up buying at this visit. Was planning to have mothers Subaru serviced and/or traded for wheelchair addition, or both.As smaller consolation, today I sent my son in from Buckeye for their simple $168 diagnostic on his G37 since his move out from KC since our sales rep kept in touch and made good effort for options with my daughters purchase with me. Service had his car up on the rack for an hour, told him his brakes were backwards (huh really?), and tried a $5K quote for exhaust work, didnt do an actual diagnostic, and after leaving the noise now is louder.Sorry Abraham, I still had your VMs and contact info in March. Wont be back in Aug for my caregiving tour due to that department and tactics.

I have had nothing but great support from INFINITI od Peoria from the start and a great experience so far! Terry in Customer Support was fantastic 👏!

Exceptional service!!!🤩🤩Five star review for Sandy and the entire team at Infinity Peoria. They do what they say they are going to do, they call when they say they will call, and I am a very happy customer! Great job!!

I Showed up a week early for my appointment. I thought it was on Monday but actually it was the following Monday. Didnt phase them (at least they never showed that I just completely screwed there schedule up) They took my car in as if it were planned. The waiting area was perfect for me to get some work done. Everyone worked as a team and were extremely friendly. I cant say enough about Infiniti of Peoria, except that Ive found my new home whenever I need anything done on my car. Thanks YALL

After going into different dealers near by and having horrible experiences I went in to Infinity. Crystal helped us out so much and gave us better options compared to what the other dealership had shown us. I definitely be returning and I will always be asking for Crystal’s help for all my car buying!

Service advisor Josh is always amazing, communicates everything and goes the extra mile for his clients!

Working with Tim in the service department is always a pleasure for me and my wife, he’s very knowledgeable and we can count on always receiving great customer care.

We had such an amazing experience going to this dealership. From the moment we walked in, everyone was very friendly and the environment was calm- unlike some dealerships that instantly make you feel anxious. We had spoke with Crystal on the phone prior to coming. She had the vehicle ready for us to test drive. She was very knowledgeable and super friendly. Unfortunately we did not purchase the vehicle we drove, but we have been communicating with Crystal who is working very hard to find the perfect vehicle for us. She has been very professional and so helpful through all of this. Thanks Crystal for making this not so fun task, enjoyable!

Tim H is my service advisor and he does a great job answering all my questions. I’m very happy with my Infiniti and recommend any of the Infiniti models. This is the second one I’ve owned.Oct, 2021 I just recently had my Infiniti serviced and the service department honored a coupon flyer that I had received from another Infiniti dealership. It was great to have an additional savings of $75 taken off my bill.

Sandy was awesome! She took amazing care of me. And my car is working so much better!

I had a issue with thumping noise on the front drivers side. They said that I had two lug nuts loose and the wrong ones on the tire and thoroughly checked it out with a 6 mile test drive. Thanks you so much !!!

Let me start by saying this review is being provided for informative purposes only and should not be taken maliciously. I am not using names, unless the individual was a positive aspect to my experience.First and foremost, if you are looking to purchase a vehicle from Infiniti of Peoria, its my recommendation to deal with only Stanley Brown. While Stanley is a Salesman, he is human.All of the others are the text book definitions of car salesmen. unfortunately, when I arrived at the dealership, Stanley was not available. I was met by someone else who promptly starting treating me as a mark. Once instance was when I was asked to test drive the vehicle. I didnt feel the need as my previous car was the same model, A Q50S and didnt want to waste time if they were not willing to meet my price. In my case, while waiting, I had a dizzy spell which required me sit down for a period of time. When they demanded I test drive the car, I informed them I didnt feel safe or well enough to do so. This only prompted them to demand I drive it as part of their policy. I left immediately afterwards. Stanly called me after the fact, apologized by falling on his own sword, when he was not at fault.Finance was another debacle. There is much to layout, but will summarize it by saying I was told, it was in my best interest, to not make a down payment. I was told the money would be more useful for other investments. Enough said.All of this said, if you cannot get a hold of Stanley Brown, I highly recommend Rick Reames at Coulter Infiniti, who sold me my previous vehicle.I am proud to say that the Service Department is top notch! I serviced my previous vehicle here and as a condition of negotiations, there needed some touch up on two chips in the paint. Velma Hughes knocked this out of the park and delivered my car before the deadline she provided. She and the rest of the Service Department are simply amazing!

The best service I have received in any dealership.very proficient and fast service.i been to mercedes,to audi and kia services.they all may have luxury facilities but none compared to the great service of infiniti of peoria.

I wish they have a loaner cars, excellent service

Bought a vehicle over the phone and thru email with Mauricio and had the greatest buying experience ever. Car was delivered to my work and papers were signed and off I went. Thanks again!! Would recommend anyone coming here for great deals and a no pressure buying experience. Recently had an oil change and it was a great experience as well. A++

Great cars. Great service. They get you in and out fast.

The folks at Infiniti take very good care of me! They always have! Working with them is always a stress free experience! These guys go the extra mile for sure!

Great service. Thanks

Crystal and her managers were very helpful and informative. Answered all my questions regarding leasing of a new QX50. Coming back for my next car!!!

Terry was great! Answered all my questions and concerns and made sure my car was taken care of!

Tim offered Excellent customer service! Answered all of my questions. Surprised me with a loaner vehicle of my choice to use while my car was being repaired. I highly recommend seeing Tim at Infiniti of Peoria!Thank you so much!

Have always taken my 2003 Q-45 to Infiniti of Peoria having perfect maintenance results every time. My Service expert-Josh Gaffney is the BEST! His recommendations are spot on first time every time.Best Service Department on the West side! Thank You.

I needed assostance immediately, due to a bad battery. I purchased the car, less than 30 days ago at Scottsdale Infiniti. I had no appointment, but was welcomed with a smile, received immidiate service, and was out of there, wothin an hour.Stellar!!!

Sales and I had to get some service done and was one of the best experiences I have ever had with a auto dealership. Everyone was great.Rick Howard

I have had my INFINITI Q50 served at Infiniti of Peoria for the past 3 years and I can only say : CORTEOUS SUPER PEOPLE, EXCELLENT SERVICE, MODERATE CHARGES AND SOME BONUS. INFINITI OF PEORIA REALLY CARES ABOUT CLIENTS AND DO EVERYTHING TO KEEP US HAPPY WITH THEIER SERVICE.

Such a great experience with Tim. He’s helped my family out for years and he takes care of me the same. Great customer service.

Excellence service as usual ! Thank you Sandy!

My husband purchased a year old car today and when we were ready to drive away we were handed 1 key and told a second key would cost us $325 from the service department. That would have been nice to know before we signed the papers!Edit: the sales manager was aware.

Had the great fortune of working with Crystal in connection with a new Infiniti. Crystal was incredibly knowledgeable, patient, and understanding throughout the entire process. Moreover, she didn’t simply bash other manufacturers when I inquired, but rather, candidly explained the pros and cons of other car options having taken the time to understand my ultimate wishes and needs. She also made every effort to accommodate me and didn’t clumsily oversell—she was upfront and unambiguous.

Josh was fantastic, I will be a customer as long as he is there as our service advisor!

Great customer service Sandy was great kept me informed and really cared about fixing my vehicle quickly and properly.

A fairly pleasant experience. Not a lot of haggling. I would give them a 4.5 out of 5, as far as car buying experiences go.

Tim was awesome. We’ve been working with him for the past year and has been consistently a great service representative. Thanks Tim.

Was looking into getting a Q50 and walked in and a Mauricio approached me and he definitely knew what he was talking about when it came down to the Q50s he even showed me his! Super clean, he made the process super easy and hassle free! Definitely the go to man if youre trying to purchase a vehicle! I will return again when Im ready to purchase another vehicle and will come and see him again.

Crystal is your go-to woman! Super knowledgeable, patient, and personable. Made the process so easy for my friend. I recommend visiting this location!

I came in looking to purchase a Q50 Red Sport. Mauricio very helpful at guiding me with the right options I needed best to fit my needs. Nothing but great service here at Infiniti of Peoria. Mauricio really took his time on helping me out very patient and also very knowledgeable. I will definitely be coming back soon for my next car purchase as well !

Josh, the service writer at Infinity of Peoria is Amazing!I purchased my Second vehicle from them this past July.I had my first vehicle G37 IPL ; for 9 years and Josh and the team Never let me down on quality service and advice.Thank you for being great at your Job Josh!

Working with Infiniti of Peoria was awesome. They were super kind, informative, and went the extra mile. Jonathan was stellar in ironing out my deal, and even afterwards when I needed additional documentation or resolution on some financial matters, he politely took care of all matters immediately when I spoke to him each time.Very professional, courteous, and I will certainly be back to buy more vehicles from this dealership and I look forward to working with Jonathan again. Thank you Jonathan for your assistance on everything I asked of you.

Tim in service is AMAZING! He is thorough, quick to respond, helpful, knowledgeable and kind. Kudos Tim. You are a big reason why I continue to come back to Infiniti of Peoria!

Infiniti of Peoria was great! They got me in the same day and had the issue fixed in a short time.

Chad was wonderful! He was friendly,‘professional and made me feel comfortable leaving my car. The service department fixed the issue and didn’t add on other issues like some shops do. They were honest and did good work!

Sandra is really great. I appreciate all her efforts.

Pulled into the service driveway during regular business hours and found no one to assist me. I waited about 6 minutes in my car for someone to pop there head out and acknowledge that I was even there. I decided to get out of my car and enter the building through the service advisor glass doors. There was no customers in the lobby or any of the glass officess and an employee did greet me, I said I was there for a service issue on my car and to my Surprise they asked are you in that Kia? and pointed to a kia brand car parked outside. Obviouly this is the INFINITI dealership and I brought one of my many INFINITIs so it was a bit derogatory to be asked that. Perhaps just asking which car would of been more appropriate. My car was checked in for service but unfortunately they did not provide a loaner vehicle. They said they do not do loaner vehicles ..so had to UBER myself to my office. Pretty inconvenient. Either way my car service issue was resolved in a timely manner.

Excellent customer service. Tim kept me posted while I was waiting in the waiting room

Overall fair. Bought preowned qx30 didnt notice until a few days later paint had damage spots that had worn past the clear coat. Dealer could not apply ZAKTEK that they sold me due to this issue. I had to repaint the hood ($800) before I could use the (expensive) ZAKTEK the dealer sold me. My fault, should have not put so much trust in the dealership and inspected more closely, and asked better questions. TBH the damage areas looked like water spots until I discovered the true nature after the sale. Live and learn. Caveat Emptor, especially with car dealerships.

Was told the serpentine belt would cost $250 including parts and labor on my 2017 q50. Went in for the service they said a few minutes for an inspection to make sure thats what it is. A few hours later I went to the office and was told the inspection just came in. Dan Rieksts the service advisor then told me that it was going to cost a little more in labor because they have to realign the belt when they put it in the car, which will cost $89 more and take another hour. I got my car back Dan robbed me off my time and hours costumer service was like going to Sears in the 80s, be careful when dealing with this guy. Theres no such thing as realign a serpentine belt.

The people there are super nice and they’re always going to recommend you what’s best for your car not try to get you to spend the extra buck for no reason! Love the service and my new 2019 Infiniti Q50. Mauricio was awesome as well, if you want someone that is passionate and will lead you the right direction that’s your guy!

Sandy at Infiniti of Peoria and the Services team did a great job communicating with me regarding the work to accompolished, estimated time to repair the issue, and confirming what is covered by my extended warranty on our 2013 Infiniti G37S. I will take my 2014 Q50S to them for any future repair needs. Thank you for the great job!

The service department is superb! Unfortunately Thanksgiving Morning my battery in my QX80 suddenly died on me. I took it in first thing Friday morning and they replaced it, as my car was still under full warranty. I worked with Tim. My hatch and cameras also stopped working and replacing the battery didn’t fix this so he scheduled an appointment for Monday. My wife brought it in and dropped it off Monday and they gave her a loaner car. They fixed it within a few hours!!! They never gave push back and even washed it for us. The BEST customer service I’ve ever had with a dealer and I will now only buy from them once my wife decides her 2018 is too “old” 🤪. Tim was absolutely wonderful to work with!! Everything is working perfectly!

I’ve always had great service experiences at Infiniti of Peoria & this latest service was also excellent. All the personnel were friendly & Tim Howdeshell was especially helpful as my go to service consultant. I will always take my vehicle to Infiniti of Peoria!

Great staff, clean facilities and I didnt have any high pressure salesman attack me. Thumbs up

Fantastic service. They have always gone above and beyond for us.

Called the Parts Dept for information on a Key and thought I was given incorrect information that might have costed me additional money. Turns out it was correct. Scott, the Parts Dept Manager, stayed calm while I did not and gave me all the information to resolve the situation. Thank you 🤙🏻

Noah is very friendly and helpful. No pressure and willing to answer all of our questions.

Infiniti of Peoria always does great work on my car. Professional staff! I highly recommend them!! Fair prices as well! I wouldn’t take it anywhere else!Denise Loback

Great service! Abraham is our guy!

Just purchased my 5th G from Infiniti of Peoria. Everyone is just great. Love Robert who has been my sales rep for 4 of my purchases. Great people, environment and business.

In and out as promise. The work was exceptionally professional. Keep up the good work.

Very good customer service and great staff!! Thank you very much Tim for a great service

Bought a certified pre owned 2017 Infiniti QX 60 from this location in January 2021 with service included. The sales experience was terrible. They are all about lip service and making commitments they DO NOT keep. (and of course trying to upsell every single service, to which I politely declined and their whole attitude and customer service flew out the window).They financed via their bank (BBVA) but never set me up correctly. I had to call the bank multiple times to get information about the auto loan that they set up for me.Someone will call you to schedule your first appointment - 2.5 months later, I have still not received that call.I finally called them today March 29th to schedule that first service appointment before my cross-country road trip and the phone representation was very RUDE. She was almost yelling on the phone.Service is scheduled for next week and I will update this review once Ive taken the car in.

Probably better service in state, but if you want your car shipped be careful. A lot of residual oil that was causing a burning smell when I received my car. Interior wasn’t detailed well at all, under the trunk mat there was candy and receipts from Ross that I suspect could be from the GM as this vehicle was claimed to be driven by. If it’s not by him that’s worse since it means it’s from the last owner. Upon checking the burning smell, the Infiniti dealership here said the alignment was wrong, and there was also very low trans fluid. This dealership denied to pay for the trans fluid service since they claimed they did proper maintenance. If you didn’t bother detailing the interior thoroughly, how could you do the trans fluid right? I doubt this dealership is terrible for in state buyers, they probably just don’t put in much effort for cars being shipped. They also tried to claim the issues I had were because of the shipper I chose, which wasn’t the one they offered. My dealership here highly disagreed all these problems are from shipping.Other than that, the salesperson I had was cool, hopefully he wasn’t in on any of this, he knows who he is.

The Maintance department is absolutely amazing! I have owned my car now for about 6 months and have taken in for general maintenance a couple times now and I feel like family when I got in. Sandy knew me by name right when I walked in and so did pretty much everyone else. I love that their service team really focuses In on the details “with my car and I” and SANDY listened to me when I had certain things I wanted done and had a budget that I needed to adhere to. When I picked up my car I had got more work general maintenance “ plus a car wash that looked like they did a full detail” done than I expected to get done this time around and SANDY actually got it all done for a little bit less than I had budgeted for. I greatly appreciate the team over at infinti of Peoria taking care of me and my car! Not to mention I could hang out in waiting room/lobby and do work there all day :) “love the free WiFi that is super super fast ;) They have a very loyal customer with me and my family! Already planing our next purchase with TIM SALTS and there sales team for my fiancé. Thank you again!

It was a great experience! Went in to look at a specific vehicle and Crystal A. was an absolute pleasure to work with. She was very friendly, easy to talk to and was able to answer all our questions. We ended up with a vehicle that was exactly what we were looking for and the price was better than we hoped for. If you are looking for a vehicle and dont want the regular hassle of overzealous sales agents then this is the laid back shopping experience you have been waiting for !! Thank you Crystal and everyone at Infiniti Peoria !!!

Was originally going to purchase a Nissan Frontier, that was suppose to be available. However the other dealership (?) played games and wouldnt release it and then said they had a contract on it.Found a Nissan Murano (mini suv) with low milage and in the right price range and though Im a truck man, must say Im pleasantly surprised and impressed with it.

Josh was Awesome. Everything was great and beyond what I was expectingThank You

I recently purchased a used vehicle at Infiniti of Peoria. Buying a car is stressful, but I actually had fun here. Everyone was so friendly, accommodating, and just, well, real. Crystal, my salesperson was fantastic. I recommend asking for her. The car I purchased was not an Infiniti, and any vehicle-specific questions I had that she didnt know off the top of her head, she didnt hesitate to find an answer. And Kenny has possibly the best personality Ive encountered in a finance person. I definitely recommend this dealership.

Went in not knowing too much of Infiniti until Mauricio which pretty much was a Infiniti encyclopedia gave me all the info I needed and sold me on the car with the test drive. Very knowledge and professional. Will definitely go back to buy the Black S hopefully

Superb first class service. Tim Howdeshell is a first rate service specialist that is careful to give you the accurate diagnosis and the best method to complete the service. Makes going in for service an easy transaction.

Outstanding, they covered the service an what was done. What was interesting they took time to update us on the changes from our older car to the new. Best of all no pressure to buy.

Josh in the service department is so personable & efficient, it was a great experience.

I live in East Mesa and HATE driving to Peoria for service but I do it because INIFINIT of Peoria is FABULOUS! Every time I need service they do a great job and save me money. My last visit I had trouble with the rain sensor for my wipers and asked that it be looked at during my routine service. They said they would be happy to replace it but it would be $225. Instead of replacing it, they referred me to the windshield service I had used to replace a cracked windshield. Bingo! Fixed, no charge. INFINITI could have done the work and charged me but instead they saved me time and money. Thank you, Josh! See you next time I need service.

While driving down the freeway, our vehicle suddenly lost power and eventually turned off. After some attempts to figure out the issue I just couldnt. Looked on Google and read a couple of stories about the same issue. There was a recall on the accelerator. Called the dealer and sure enough the Rep confirmed it. My wife remembered reading a letter sent to us about the recall and said that Infiniti would cover the tow to the dealer. When I spoke to the rep he wasnt sure so he asked the manager. Manager said no they do not cover the tow. I was pretty disappointed since the issue is not the customers fault. Towed the vehicle to my house ($120). Got an appointment for a week later. Not sure how but I drove the car and it took me 1 hour to make it to the dealership (12 miles). Took the car in Wednesday at 8am. Rep told me the process takes about 5 hours at most. at 4:30 pm the called and said it wouldnt be ready until the next day at noon because the part did not come in on time. My wife missed work so she could pick up the car. She called at 2pm and the vehicle was not ready. They gave her the same excuse. The part was not in. I think since I was not a paying customer (recall) they put our vehicle on the back burner to take the cash in hand customers. Its Friday and we just got the vehicle. It cost me money to fix their issue smh.

Bought my 2015 QX 70 here, great experience for a great car. Josh in service provides fantastic service in all aspects including warranty issues and making service convenient with my schedule. Thanks 👍

I had purchased a used q50 still under warranty from another dealership. I had called the service department and spoke with Chad about my vehicle and he informed me that it was under warranty still and arranged a time to bring it in to take care of a recall and any other issue I had. He made sure the service technician and I met to further describe my concerns and address any issues or questions I had about my vehicle. The guys here made sure my visit was quick, efficient, and comfortable while I waited for my car. Well done gentlemen!

This dealership owner should be profoundly embarrassed by their employee. ( or the Finance manager)I was treated with sleazy sales tactics and just as another sale for the books last night. Ive bought many cars and this is the worst experience Ive ever had. Im proud I kept my comments to myself and got up and left. This just another sale will take my buisness else where. It was so bad you had everyone else apologizing immediately.Other customers beware dont waste your time.

Issues happens on a Friday. Had to get car towed for 3rd time for an over charging issues with my alternator. They can seem to get it right. Car went into limp mode (1000rpm) on the highway going 55mph. Had kids in the car. Scared the miss out of us.Got it towed again and repaired by Monday because services guys “don’t work on other service guys customers cars.” So car sat all day Saturday and Sunday, pushing the work back to my service guy.Because of this alternator issue, it has killed 4 batteries in 2 weeks due to calling and following there service managers recommendations.They have no idea what is going on! Take your car someplace else! Then had the audacity to say I needed a new drive under-drive pully and wanted to charge me another $380.00 for this repair...This place is amazing!!!