Own a Lincoln and it is a great vehicle. I am not 100% sold on the new ownership of Scherer. Loved it when it was Velde. Why am I not sold? 2 things come to mind. 1. The Service Department - phone rings forverer and you rarely get a Service person to talk with. You have to leave a message but it takes hours for them to call you back. 2. Once I got a Service appt. I waited in Customer Service Resting area to watch the television and look at my phone. The new owner, Mr. Scherer walked by 3 times, locked eyes with me twice but completely ignored me. Didnt even say hi. So, not sure if he wants me to spend another $50,000 on a new vehicle with them when I trade in late next year. I know other Dealerships who would be happy to say 👋 hi for that amount of money.

We couldn’t have asked for a better experience! Bill, Hank, Justin, and Jeff made the car buying experience a breeze, even providing information about offers that we were not aware of that reduced the amount we paid. Honesty will always win my business!

Thanks for the great service Hank and Justin. The experience from start to finish was excellent!

Met with Jeff, Hank, Justin. Nice and friendly staff out there at dealership. Bought a lexus from them. Process was pretty simple and easy.

Excellent service! I have never been disappointed.

Tiffany and Justin were great such a wonderful experience!! They made my boyfriend and I purchase easy& smooth. Gave us great advice. Greatly appreciated..

It is going to take over a month to get a key made & programmed!

Love my new Aviator!! Hank was a huge help and even delivered it to me 45 miles away! Will be going back in the future!

Spend your money somewhere more deserving. The owner Jim Scherer is the epitome of arrogant and hostile. He has zero customer service.If you purchase a car there, and you leave it there a few days prior to pickup so that that they can make the promised necessary repairs, and they’re Not repaired when you go to pick up the car, do Not drive off the lot on a gentleman’s agreement of “bring it back next week, and we’ll take care of it”. That day will never come, and Jimmie will never ever return your call. He’s taught his receptionists to say “I’m sorry, he must have just left for the day”, even though when you ask for him, they say he’s in. If you do happen to catch him, he’ll gladly curse and threaten you, probably in the hopes of intimidating you.And their “we promise “ sheet (wherein they give you a free service, like an oil change), is only good for thirty days... as he said “read the fine print “. Even when you do schedule that free oil change, confirm the appointment the day before, and show up on date of appointment; you’re not on their books for the appointment and end up having to reschedule . A joke to say the least . Oh I got the oil change (in the event Mr. Scherer responds and says “you got your oil change “,), but he’s not standing behind something that broke while in their care. It might have been a fine establishment at one point in time, but I have no doubt he’ll run it into the ground with his hateful demeanor.Oh but after the oil change, he wanted me to give a good review . I don’t think so, Mr Scherer . I have no doubt all the four and five star reviews were coerced.

Customer service for our Volvo was outstanding. Matt and Brittney are fantastic. Matt went above and beyond to help us with warranty issues when we purchased our Volvo out of state. There was absolutely no run around or push back when we needed help. We have always had our previous Volvo’s maintained by the staff. We can’t say enough good things about the service department.

I bought a car a year ago this month. Decided to buy the bumper to bumper package as well as the Simonize package to protect the interior...DON’T WASTE YOUR MONEY!! When you try to make a claim not only do you get the run around, but trying to get an answer is like pulling teeth! I’m from out of town and if pictures were taken on 6/11 for a claim and it is now 8/1 I should have an answer or some updates, CRICKETS! I’m disappointed with the customer service from both the vendor and dealership. Obviously there is “NO” service after the sale!

While taking in our vehicle on a warranty repair, we asked the service advisor if they would also look at another warranty repair if they had time. He stated that yes, they indeed would. There was never a mention of cost with what was being done because as I made sure it was covered under bumper tobumper warranty, as the vehicle still has bumper to bumper (FROM FACTORY) warranty. It is under the miles AND the years to still be under warranty. When we went to retrieve our vehicle from the service being done - we were told that we had a total to pay of over $200. I quickly mentioned about the warranty, and the service advisor agreed, but mentioned that we would still have to pay for the diagnostic of the caused issue -$67.70. I stated that I was not paying the said amount, because our vehicle is covered under bumper to bumper. The advisor said “ok, let me see what I can do.” In the meantime - who I thought was a manager, which turned out to be the OWNER came out to the service bay, I quickly told him what was going on, and he stated that he disagrees with my husband and I and that we still have to pay for diagnostics, while also saying “NOTHING IN LIFE IS FREE.” I once again referenced back to that our vehicle is covered under bumper to bumper, so therefore what we had done, we have and are paying for. While referencing that - the OWNER asked “where did you purchase your vehicle?” We told, and his response loudly was “YOU DIDN’T BUY IT FROM ME, I DON’T OWE YOU ANYTHING.” While throwing his hands up. I was completely taken back, and absolutely astounded by the disrespect that Jim Scherer presented to me, not only around me but also around my two children under the age of 3. It doesn’t matter if I purchased my Lincoln in California, New Hampshire, or from him, his dealership is a Certified Lincoln dealership. If I bought a vehicle from him, and took it to a certified Lincoln dealership in another town or state, I can guarantee that is not the response or the way I would be treated. Shortly after, we called my Mother In Law who is a senior council attorney for Nissan of America, and she stated that he is indeed wrong, and that Lincoln will “reimburse” him for the amount of the warranty work. We are also part of the Piazza family, whom own many car dealerships in the Philadelphia area, they too have stated that he was incorrect and they would never treat ANY of their customers with such disrespect. Not only did we pay Jim Scherer, but he will also get paid by Lincoln. Shady practice, and complete unprofessionalism. We were indeed looking at a vehicle to purchase off of his showroom floor, but after that incident I would gladly give my hard earned money to someone who appreciates and cares about customer service. Someone who WILL NOT YELL, at their customers. I will not support this type of behavior, around me nor my children. I will never recommend anyone to purchase from him, and I’ve also advised our many friends who drive Lincoln’s to divert giving them business, and instead someone who will appreciate the business.

Great service, safe reliable cars

My experience with the owner Jim Scherer was less than impressive. He acted very friendly at first but like Jekyll and Hyde he changed. Reading some other reviews I see this was not a one time event. He yelled and cusses like a immature child. I was offended and shocked. Go somewhere else.

Have used them for years for servicing our Volvos. Theyre very accommodating when making an appointment . Customer focused. Car is always washed and ready when promised. Also, the shuttle service is very handy when we need it. Their service provides good value for protecting our Volvo investment.

Need a great car buying experience without over-spending on your next wheels? Visit Velde Lincoln. I just got a great deal and dealt with some great guys that were fun to work with and were not pushy in the least.

This place is very immaculate and the staff is very friendly and helpful.

Great customer service. I will DEFINATELY be returning. And free car wash and vacuum with service greatly appreciated!

Steve Brown was great to work with and made my purchase a pleasure. Delivery service is great and saved me many hours of driving. Great car.

Kobe was very helpful getting me all the info I needed

Excellent products and outstanding customer service!

Excellent service for my 1994 Volvo 960.The service is complete and fast while the personnel is friendly, efficient and understandable to those of us who do not know the mechanism of Volvos.

My light for ABS and City Safety came on so I made an appointment to have it checked out. At some point a mechanic had cut the ABS wires and reconnected them with an improper connection. 3 different locations had looked at that corner of the car in the 159,XXX miles so I was not surprised that all 3 businesses assured me it did not happen there. I received my quote to fix the problem and came be=ack in for the work. The final bill was just over $100 more than I was quoted and both the service wroter and I am guessing Mgr looked at the bill and assured me it was correct. I have managed a car repair store and would have personally eaten the $100 before I would have let a customer leave not satisfied. Assure you I will never darken their door again. Brad ForknerUpdate. The new owner called and had a pleasant discussion about his challenges getting the right people in place and avoiding the glitches. I am being issued a check for the difference of the quote and the bid. Thanks Mr. Scherer.

Drew was very knowledgeable on all the complex features of the XC60 was willing to communicate with me flexibly.

As we drove off after our last visit for a tire rotation and oil change we remarked that its always a pleasant experience every time we go. Weve bought two sets of tires and had miscellaneous routine service - big and small - done. Thats the reason we drive from Lexington to Peoria rather than going to the dealer in Bloomington/Normal where that was never the case. Thanks!!!

Great experience. Travis, our sales rep, was very knowledgable and helpful. Dale, the sales manager, was great as well, they were able to locate a vehicle and get it to us within 48 hours even though it was states away and a holiday weekend. We price shopped and called around and no one, NO ONE, in the midwest was able to beat their price.We cautioned them that we would have our two small, loud, (and probably impatient) children with us when signing final paperwork, so they had everything already coordinated with the bank of our choice and our insurance so our final paperwork was done in less than 20 minutes. And they were amazingly accommodating.Both of us having backgrounds in sales, we will happily walk away from any customer service experience if we feel pushed, or misled in anyway and happily take our business elsewhere. Never was that a question when working with the Velde Team.They were excellent, customer focused, and you could tell it was a great environment not only for the customers, but also for the employees.They have earned our business for years to come, and we will definitely be going back here for our next Volvo purchase.

Service Manager, Tom, does a good job of keeping me informed on work to be done as well as the status.

Test drove a very low mileage Navigator with Sales Consultant, Tim Simpson and the experience was very positive.

Velde Lincoln Volvo is second to none for service! The work is always done as promised. They are very easy to work with.

Very bad service department. Had Volvo in to shop twice for brakes. Were told the brakes were fine. Went in for an oil change and was told the brakes had the wrong pads. Wont be going back. Went to the dealership in the Quad Cities instead.

My Volvo needed an oil change and received just that. The service people went out of their way to make me feel at home and the oil change as well as their extensive inspection was done in a very short amount of time.

Got a great deal on a 2010 Lincoln Town Car Signature Limited

My visit this time was simply a run-down battery, which they charged for me. But Vedle is the place that I go for any service for my Mercury or Ford. Everyone is friendly nd helpful!

As always, very timely, accommodating, and thorough. Thats why we have bought about 15 Lincolns from you over the years.

Such an Amazing Helpful staff!!

I bought a USED car, recommended by my grandfather who has always bought Lincolns from here. The power steering pump wasnt operating correctly when I bought the car so it was repaired free of charge. It was only supposed to take a few hours but the wrong part was ordered TWICE (the second time I had been sitting there for about an hour and a half before being told) so that turned in to three days I was without a car. Mistakes happen though right? Then noticed I was losing power steering fluid rapidly so brought it in and they tried to charge me for a hole in the power steering line, not even a month after being repaired. After further discussion, it was fixed free of charge. I have had this car for about three months now, and I am still having to fill my power steering reservoir every two weeks, and paying for $500+ work for other problems on the car. I thoroughly expressed to this dealership that I needed a RELIABLE car as I am a college student, living two hours away from home, paying her own bills.. I am extremely disappointed, especially after originally feeling very well taken care.

I don’t know how many people don’t negotiate when buying cars, but you come at me with a complete insult, don’t come out your office acting like a D**k and I won’t call you one I was already leaving and because you don’t like a word a customer who has bought cars there and has them serviced warranty work done at the dealership. You tell to leave and keep running your mouth as they are walking away. Yes then I want to speak to your boss seriously you should have stopped as I was already heading out the door then you threaten to call the cops. You my friend are a joke. I now see why it’s not very busy, I talk with one of your owners sitting in his office because you didn’t call the cops as the rest of the people you work with looked at you as dumb founded as I did. You owner just takes your side bad management. My next interaction will me with Lincoln and let them know the service and the way you treat customers. I’m sorry this dealership has good salesmen and crappy upper management. By the way spend more time keeping your cars clean and maybe they wouldn’t be such a turn off to customers I’ve seen baby diapers cleaner then your cars.

Great place to buy a car!!! Especially a volvo!!!

Always a good experience with Volvo service at Scherer (used to be Velde).

Work done correctly in a timely fashion!

Great, timely, friendly service

Service and customer service is always going above and beyond for their customers!!

Great service!

Great Job on my breaks

Vary friendly.

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