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GameStop
Pembroke Lakes Square, 11069 Pines Blvd, Pembroke Pines, FL 33026, United States
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GameStop
Comments
Ms
Review №1

I have been shopping at this location for well over 6 years. I never had an issue. Its very clean and organized. The staff members are very professional too! They are extremely knowledgeable and are very patient when answering questions and addressing concerns. Thank you so much for always making my shopping experience a positive one.

Se
Review №2

Store called me for my pre orders just like they said they would. I’m still missing some of my pre orders but it’s not their fault. GameStop help your stores with more desirable items. Stores are missing out on sales when they don’t have items in stock. Thank you again I will continue to keep shopping here

Ne
Review №3

Knowledgeable staff on gaming consoles and games.

An
Review №4

Solid store. Employees know their games and will be honest with their reviews.

Da
Review №5

Staff is always friendly and helpful.

I
Review №6

Lines always long, the wait is forever but customer service is great.

De
Review №7

Awesome time talking with the staff. Very helpful.

Da
Review №8

My favorite place for games! And action figures plus more...most of the time the staff are very busy but nice ppl also always very helpful....

Di
Review №9

Best cervise

Pe
Review №10

The best staff hands down...

Az
Review №11

Erick was real great help, staff was friendly and hard-working.

NE
Review №12

Save your time, order on amazon, go to bestbuy go to the flea market if you want, but don’t come here.

Em
Review №13

They are low on stock. Understandably so. But they tried helping me find a wireless xbox one controller in other Game stop stores in the neighborhood. On Amazon its 64.00 G.S. is 56.00, new. :) still A for effort!

A
Review №14

Ive been coming to this location ever since i discovered. met Tiffani, prestige gamestop store leader. ONE OF THE BEST COSTUMER SERVICE EVER. Every time i get here, she greets us with smile and helps us with everything. She is always there almost everyday. We really appreciate her. Always will come to this location :) There is never hesitation when we ask for her help. I do see / watch her costumer service to other costumers as well and she always smiles to everyone and mentions their upcoming deals / current sales and most importantly their reward program. Shes awesome !!! Highly recommend.

An
Review №15

I wish I could give them less. The worst customer service and lack of communication. I know today it’s difficult but placed for curbside pick up and it’s still two hours since my order and have yet to receive notice that it’s ready. The store is only providing curbside which is great but two people working and still can’t get things done in timely fashion.

fr
Review №16

Great store

Lo
Review №17

GameStop was great...still no PS5s though

Ra
Review №18

Erick is awesome. Great customer service!

Di
Review №19

I feel robbed by gamestop buy 5 game 2 delivered to me on the same day, the other 3 supposedly sent me, but it never arrived, i got tired of calling, i spent hours on the phone and nothing, this is already going for 4 weeks, so i decided to go to the store, I was like 30 minutes and didnt solve anything, today I have to waste time and go to the store again, but I am convinced that I will lose my money, a terrible service $ 158.00 sad that.

Wi
Review №20

Like the service and how they explained my technical questions

Tr
Review №21

The Staff member helped me and my dad out alot. He was really nice and friendly

Ce
Review №22

Went in this location after not being in a GameStop for years. The store seemed very organized and had a line of 6 people waiting to check out. I was baffled when I saw that one employee (Tiffany) has just left while the store had customers and the phones were going off. The other employee (Eric) was extremely well mannered with the guests and definitely had an amazing and helpful attitude with his his patrons. Almost 40 MINUTES later after six customers I made it to the front extremely agitated at the fact his coworker had just left not only her position but also had left Eric by himself. Eric helped me check out what I needed and was apologetic about his nomad coworker. I could have easily purchased what I needed on the PSN network, Best Buy, Walmart instead I chose to visit GameStop and seriously realized why this company is failing.

la
Review №23

Always a pleasant experience. The manager is very knowledgeable, hes always polite and courteous. Always willing to help no matter how crowded the store gets. Definitely one of the better Game Stops.

Bi
Review №24

Theyre always good to me at this location. The employees are friendly and genuinely want to help out.

K
Review №25

Be careful and always check the bag (and boxes if it’s a preowned game). Purchased four 3ds games as a gift and only three of the game boxes actually had the games in them. Extremely disappointed

is
Review №26

The place is very packed at all times theres always very busy so I can see how some people can not handle the type of environment but none the less theyre very helpful they always try to help find you what you can find even if they cant have fun today theyre stored those try to find it at another store nearby so you can actually get what you need to get so far I got everything I ever needed Ill definitely go back

Be
Review №27

Store has more games in stock than the mall location across the street

Ch
Review №28

Great employees at this location. Manager is awesome!

Pu
Review №29

This my helpful place..The Staff here is great

Ja
Review №30

Very good GameStop Ive been going there for years everyone is pretty much very cool its one guy there I cant remember his name but he is great when I get his name Ill let you know but he knows about every game everything you need to know he knows.

Ka
Review №31

Best place to buy roblox gift cards. Makes my nephew very happy and if hes happy, Im happy.

Ch
Review №32

I always go to this location and appreciate the level of service received. They also have a good selection of pre-owned games and the discount card helps with savings

St
Review №33

Very polite and helped my son pick the perfect game for his birthday. Love taking him there

Ch
Review №34

I went into this location and purchased like 4 games, the rep is always talkative and remembers me. I recently had to return those games before even making it out of the driveway. The pre-owned games were more than used but more like abused. There was visible damages done to the disc and it was actually the most expensive if the items I purchased. With a transaction like this, there is no reason for me to do any further business with the company. I going to stick with digital downloads from now on.

Fa
Review №35

Great customer service

St
Review №36

Quick efficient service. Was able to provide answers to all my questions.

Li
Review №37

Good prices and nice staff. Find what I was looking for.

Na
Review №38

Very helpful staff. Great store!

Mu
Review №39

I wouldnt trade this gamestop for anything. Best people hands down.

Br
Review №40

Awesome employees with extensive knowledge. Theyll help you with anything you need

Em
Review №41

Knowledgeable staff and store is very organized.

Ju
Review №42

The workers are friendly and are more than willing to help, and theres a great selection of games

Mi
Review №43

Ok game selection here but lots of cool merchandise

Ji
Review №44

This made me never want to go to any GameStop ever again! So disappointed and they don’t give refunds only store credit which is ridiculous

Ez
Review №45

Not helpful at all, had to return an item that wasnt compatible with my console and buy a different one that was more expensive. When I returned the two items I bought the difference came to a dollar and change. I couldnt get it because I left my wallet at home, these people lost a $49 sale and a customer for not providing a dollar and change discount.

El
Review №46

Good customer service never had a problem returning things

sl
Review №47

Went to buy a brand new ps4 guy never mentioned once that i could get a pro for an extra 100. Really gamestop? U hire people who dont even do their jobs lol

NC
Review №48

It is a awesome place to get games at and console

Al
Review №49

These guys are sick they help you with no matter what you need I def. will always go to this gamestop for life there customer service is more than excellent and there knowledge of games is out there I recommend this location to all my friends and people who just want to go to a place were they can be treated like a king thank you guys for your help with my ps4 and games and all the questions I have had till this day thank you and I wish all of you the best see you guys tomorrow when I pick up my ps4 thanks

D
Review №50

Friendly girl on staff. Very knowledgeable

Sw
Review №51

The man there was a perfectionist ...loved it

DN
Review №52

Great staff and its gamestop.

St
Review №53

They always have sales!

kh
Review №54

People don’t know how to do there jobs or the difference between game consoles and keep you on hold for 20mins then call back to do the same thing

P
Review №55

Very nice and helpful staff

sw
Review №56

Really nice staff :)

Ed
Review №57

Sales person Kevin was Great!!!!!thank you!!

An
Review №58

Favorite one to go to...

Ma
Review №59

The employee was knowledgeable and King

Tu
Review №60

Busy busy busy but always helping.

Fr
Review №61

Manager arrives late to open store and think hes scalping game system for personal profit. Feel bad for the staff who have to work under this pos whos obviously not managerial material.

Fr
Review №62

Favorite game store of all times

Le
Review №63

Employee tells me 15 day return policy in on pre owned I go to another store and find it its 7 days. Now Im stuck with games I didnt use or want

Cr
Review №64

Its where you go to find....Pokemon! LOL

Ne
Review №65

Great prices and people

Ky
Review №66

Excellent customer service

El
Review №67

Pick up a gift for my God son.

St
Review №68

This location always has what a gamer needs.

za
Review №69

Always a little late to get the latest products in

Ra
Review №70

Great customer service

Al
Review №71

Nice and friendly

Am
Review №72

All imma say is addicted

Je
Review №73

Great customer service

Ju
Review №74

Friendly place. Games and collectibles.

Er
Review №75

Standing in line for 10 minutes with 12 people in line and 1 cashier!?!?!?? On a Friday!?!?!

In
Review №76

It is good

Ca
Review №77

Good

Ed
Review №78

Great team

An
Review №79

Awesome service

Be
Review №80

Cool Store

Ty
Review №81

Great staff

Ju
Review №82

Small

Ka
Review №83

Very bad customer service, they have a closing time at 8 pm and arrive at 1:30 pm and the lady did not let the video games buy anyone, nor did I explain the reason and closed the door leaving people outside .

mi
Review №84

They have everything is a very different store to all have everything related to our tastes gamers and comics

Gu
Review №85

Love it

ce
Review №86

Sharp

Da
Review №87

👌🏼👍🏼

Information
14 Photos
87 Comments
4.3 Rating
  • Address:Pembroke Lakes Square, 11069 Pines Blvd, Pembroke Pines, FL 33026, United States
  • Site:https://gamestop.com/store/us/fl/pembroke-pines/5803/pembroke-lakes-square-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 954-392-6840
Categories
  • Cell phone store
  • Video game store
  • Collectibles store
  • Electronics store
Working hours
  • Monday:11AM–6PM
  • Tuesday:12–8PM
  • Wednesday:12–8PM
  • Thursday:12–8PM
  • Friday:Closed
  • Saturday:7AM–10PM
  • Sunday:12–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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