I had a wonderful experience with the repair of my BMW, very thorough and diligent with all the paperwork and repairs, all I have to do was sign the papers which Erin went through one by one explaining exactly what it was so there would be no surprises.Erin has very good knowledge of the vehicles and all its specs. I was extremely satisfied with the body repair job. She has been attentive to details and very responsive at a timely matter. Simply amazing! Love her!On the other note, I would like to thank Erin for taking care of my vehicle. She has done an outstanding job taking care of my BMW since the day I have taken my car to get the estimate. The prices are amazing, service great, and customer service couldnt be better. First time here and theyve definitely earned my business from now on.

The best place to get body work done! Super friendly and professional and even picked up my car from the dealer since I live out of town when it needed serviced There customer service is phenomenal! Great people and there attention to detail is immaculate!

We took our paint repair here because they have been well known for their work for so long. We were disappointed that the work took longer then the time frame given. Paint had some dirt in it, tint was damaged on the door where the paint was fixed and the inside metal around the window from taking the door off and apart to paint. They had us pick up the vehicle like it was and acted like it was no big deal. We later returned the vehicle for the damage to be fixed that happened during repair which took 2 days instead of 1. Everything looks very good now. They buffed out the dirt in the paint, fixed the tint and the metal on the inside around window was repainted. The gentleman we dealt with did not regularly keep us updated, I called when they were about to close, until I complained and then the last day he did. He also tried to put the damage back on us even when he commented when the car was dropped off and inspected by him on how clean it was. And that the damage to the car was only on the area they were working on. I am sorry to see this type of customer service from a company we didnt think twice to trust. I hope this is a one off. I am thankful they made it right but sorry we had to worry about it being done professionally.

I had an awesome experience with the new Kennewick location. Sean and Abe were great to work with, and showed great empathy for my situation. The repairs look awesome and good as new. I will recommend this place to anyone in Pasco or Kennewick for their auto body needs.

I was expecting a call in ten minutes. Still waiting 2 weeks later. I will say they did a beautiful job repairing my car.

This is the only shop I will use or recommend! They do incredible work, timely, and handled everything from insurance to rental etc. Best shop in town!

Frank and sons did an amazing job on my BMW. It truly looks better than before the accident happened. And they were much much cheaper than the BMW dealership. They had my car back to me quickly, and cleaned it up so nicely!!!!! I cant say thank you enough!!!

Nice people, made the process very easy, our car turned out great and was done earlier than estimated

Fully confident they will fix what another shop failed to do..oh, they have muffins in the waiting room.

Ive had several vehicles in at Frank and Sons.They do a great job.

ABSOLUTELY can’t say enough good about these guys and gals at Frank and Son Auto Body! They painted my 2015 Maserati Granturismo AND it looks fantastic!! Great communication from day one. The job actually came in under the original estimate. It was cleaned up like new too! Was worth every nickel! Thank you Tom, Eric and Sean Markussen (and those who I didn’t see) for a job VERY, very well done.

Fixed the issue and back on the road. Nice work.

They do incredible work, A+.

Good, friendly communication, excellent work and quick to get me scheduled in and to complete job. Easily worked with insurance.

If I could give 10 stars I would!!! This past October my brand new Mercedes was smashed by an overhead freeway sign. Not once did I feel that my car was in the wrong hands. Sean was incredibly helpful, communicative and honest in what was a very stressful situation. My car looks and opperates good as new, I HIGHLY recommend!

I had some trouble in the snow and which landed my car in the shop🙄 Frank & Son work wonders.Since then Ive had my truck in the shop and the service was horrible. I dont know if theyve changed management but, the attention to small detail was very neglected our tint was done it was two different colors. There was also extremely poor communication. The gentleman we work with would not call back even though he said he was going to I think he called back three times out of the 10. After I said something that communication did get better but, quality of work did not we had to take it back two other times to fix stuff they overlooked.In the future I will suggest that our insurance send this to a different place! Not only was the work not very good it took extremely long to get it done😡

Always great repair and paint work for 3 generations.

Still lookin good

Such amazing work and they did everything they said they would do and on the exact day too!I will never go anywhere else . Do yourself a favor and go here for all your car repairs you won’t be disappointed!!

Easy to find, helpful knowledgeable staff. These guys do an excellent job, Ive had 2 vehicles in for body work, both turned out factory new.

Best autobody shop in town. Been doing business with them for over 40 years at least.

They did a fantastic job on my ride and they kept the costs in line, couldnt be happier.

Excellent auto body repaired my wifes Mercedes and treated us above and beyond. You can go elsewhere in the tri cities but I dont think that you should.

Amazing work and very fast

Great work great people

Upfront and honest