I went in to get a new phone but decided to just increase the memory card size. Eric was very helpful and patient even while transferring data to the new card.

We needed two things. A gentleman helped us find both, and we were in and out other store in minutes. Great experience.

Came in on one of the few days a year I get off as a truck driver. Spent about 10 minutes inside getting not talked too by anyone. Was looking for a good new laptop since I cant send one to my address, as my address is a permanently moving 12,000 pound semi. Oh well. Ill go spend $2k-$5k somewhere else my next off day in 7 months.This taught me not to go into Best Buys anymore though. Never make that mistake again.

VERY FEW computer parts... ridiculous...

They had what I was looking for. Most of the time helpful people. And knowledgeable

Chris at Geek Squad provided us with awesome customer service. We purchased an iPhone through their website and went in store with some tech questions and he was very helpful and friendly. Thank you Chris!

Great customer service at the Geek Squad deska

Its a great store and the associate are wonderful and very helpful and patient with the customers. At least they were with me. Very professional associate.

They spend more time talking to each other than helping. Do not call them. You will not talk to a person.

Scheduled an installation 5 days in advance and took time off from to be told I wasn’t scheduled because the person the ppl that do the scheduling work from home and mess up all the time.I try my best to stick to local businesses and the one time I don’t I get reminded why local businesses are the way to go.Thanks Best Buy for not caring snit your customers.

The sales rep got the sale he needed but has now lost a loyal customer. Blatantly lied to make a sale, told me the product had features it doesnt, sold me add on items for the product that werent compatible and when I tried to return the add-ons was only offered store credit and now that I want to buy the product that does what I want they wont even exchange this one (which cost less than the upgraded one I was willing to pay for) overall not happy and will be making a video to let my followers know not to deal with yall

Went in to buy a TV probably between 1,000 and 1500 had three or four of the 21 22 22-year-old standing around their little kiosk high-fiving each other and telling jokes and looking at their phones not one of them offered to help me finally after about 30 minutes one guy came back from lunch and asked me if I needed help and I said youre the first person who asked me. By that point I had had enough I just wanted to get out of there. One kid walked by six times and I finally said can you help me and he says what do you need to dude. I told him Ive watched him walk back and forth six times and he never offered to help and he said oh its all cool. No its not cool very not cool the words to say where Im sorry is there anything I can do to help you and make it up to you for a poor customer service. Ill buy my TVs somewhere else in the future and encourage others to do the same.

Went to grab a phone screen protector and the protector did not work. Paid $30 just to throw it in the trash. Usually have a better experience with the products here and Im pretty sure it was the same tempered glass protector from before but it didnt work this time. I wish it hadnt been such a disappointment.

I compared laptops on my own because the employees aren’t very helpful. The laptop I decided to buy was on display but not available in the store, so I had to wait for the order to arrive days later. It was supposed to be 3 days later but was delayed with no ETA. I asked to make payments for the laptop from my bank debit card but the employee set up an application for a Best Buy credit card instead.

I absolutely love the score I come here for all my devices because I get absolutely great warranty. Not to mention I applied for their credit card and was afraid and I’m loving it so far.

I wanted to buy a wireless headphones they had to order in one week come pick up. They never ordered it didnt show in there computer,they only wanted me to get a credit card to purchase over $500 and up.people careful with the best buy.

They didnt have what we went for even tho it said they had it in stock on the website we spoke to a manager about it and he ordered it for me and also gave me a discount for the misunderstanding. Very pleased on how he handled the situation

There is no way to talk directly to anyone at the store...over an hour on the phone with someone that has a strong accent and no help, no hope. Service for Best Buy has gone downhill....I guess they have farmed customer service out to another call center, not in the USA...they should be ashamed....

They dont have the inventory they used to have. I understand most industries are experiencing the same thing. Its irritating and an inconvenience.

If I could rate this store with a 0 stars I will, just went todas to return or exchange a NEW PRINTER(bought it on July 7 ) and just stop working which makes non sense not even a month later it does NOT WORK, so the just have 0 costumer service, 0 empathy and don’t care about costumer, not even had the courtesy to see what was the problem with the item just tell me that it was past the return window ( 15 days)And they can not help me in any way, in other words they don’t care about you been a client, Please this is a new item sold by BEST BUY!!!!Please do your self a favor and find an other store even WALTMART will do more to help you !!!

Customer service for my cell phone was awesome! The young man was very knowledgeable about ATT service.

It is very hot as soon as you walk into the store. AC has been down for a month, I feel terrible for the employees who have to deal with this!

Received excellent customer service from the young man in the phone department.

The sales associate who helped me was helpful!

People were very helpful and knowledgeable. Great place to shop.

Best buys staff is always friendly and helpful. We like to shop there because of their broad selection and the fact that we can get extended warranties to make sure that our equipment stays operational for an extended period of time.

Went there looking at laptops for my boy. The sales rep was very helpful in digging up info about the 3 comps we were considering as far as upgrades possible. While we didnt, infact, find what we needed in store we did end up buying one online from them. My only thought is that I wish the carried more AW laptops in store. Id recommend.

Service was greatrecommend themKnow what you needgreat job

If I could give 0 stars I would. In July we had purchased a refrigerator and was expected to deliver to my old address so I went to bestbuy store so they can help me change the address for new delivery date and address and the “manager” ARIANA was having trouble changing the address several times so she got desperate and CANCELED MY ORDER without my permission and try to order it AGAIN without my permission or without asking me :) so she told me the fridge have been sold from the warehouse within minutes! Bc it didn’t show in the system. I called the guy that was going to deliver the fridge and he said he left it in the warehouse yesterday night. So now nobody can help me deliver my fridge because ARIANA CANCELED my order so now I don’t have no fridge that i have desperately waited for almost 2 months and she offered to order it again and wait another 2 months:)

Employees were helpful, but prices were outrageous and i did not get a promised price match.

Very helpful and polite on me not knowing how to work my computer or use it!

Ask for help waited 15 min. Nobody came to help. Was looking to by a $650+ Radar Detector. Service is the worsted

Pleased to be able to go in and out rapidly. What I needed was in stock.

Came to kill some time and was looking at TVS. Miguel who gave us top notch service. He explained every TV we had questioned on. Thanks for all your help!

My experience with Best Buy on Fairmont only consisted with a pick order. Staff was very fast and even packed my item in my vehicle.

•Clean & organized•The Geek Squad employee was super friendly, patient, and knowledgable about my tech issue. • The floor employee that I approached for help continued to research my question after I continued shopping & then found me in the store with her successful results that resulted in a purchase!!- YOUR EXCEPTIONAL CUSTOMER SERVICE IS A BREATH OF FRESH AIR & A PLEASANT EXPERIENCE!!! 🙂

Staff is usually pretty nice and product selection is good. Kinda wish the A/C in their building was stronger, for everyones sake. I end up not spending much time here because the air is so stuffy. Maybe its just me, Ill keep it at 5 stars though.

Your basic BB, main stream consumer goods. you can no longer call the store. Calls go through a call center and can not be transferred to the store you want

Friendly and helpful employees. Had 1 backpack (advertised sale) left.

Terrible customer service didn’t even try to help me return an item I was told I had 30 days to return smh.

Found exactly the tv I needed for rv

Spent over $1000 on a camera and was promised I was buying a replacement warranty, only to find out when it did break it had to be sent for repair. Extremely dissatisfied with the communication when purchasing my camera. Been 10 days and still no update on the status of my repair. Be mindful when purchasing these warranties, Amazon would have been a better option. This is why big box stores continue to struggle, customer service is diminishing at a rapid pace!

Prices are up. Product excitement is down

Great place for electronic stuffs

Spent 20 years in the Air Force and retired. Worked as as office medical manager 27 years also retired from this as well. I understand management very well. So I went to the Best Buy off Fairmont Parkway. There I went to look at televisions. The salesperson Otis helped in my search. In speaking with him i found him to be very knowledgeable in his position. So much I have to say he was very impressive. Best Buy has an excellent example of representation of this store. He showed the quality, knowledge kindness, and customer service we need as customers. Thank you Otis for being there as I will return and refer others to Best Buy

Treated badly and ignored by salesman kory at pasadena texas bestbuy.Spent close to 20,000-30,000.New fridge problem,new vizio tv -problem and now have to deal with manufacturers.Avoid best buy at all cost.Theyre basically too monopolized to help the customers that fill their homes with all best buy products

Store is well organized and staff is friendly and helpful! My time was well spent.

Everything you need they most likely have it. Great customer service

3 stars, one for each of the three employees that works here. Great store. Pretty much everything is overpriced. Nice employees, but far too few of them!

Its good to know that they recycle electronics here.

It’s gone so downhill. It used to be my go-to place but now—- it’s losing. I’d much rather shop online or Microcenter

They have poor inventory . So if you want something do not think it will be on the shelf. Be prepared to hear the old have you tried our web site b.s.

I go there at least one week and most of the time its to buy just one thing, but every single time I walk out with more than just one thing LOL

Love coming into a store to look for a $600 camera for them have it but no one in the store to acknowledge or help you... but hey at least they’re worried about running to the front to get their Popeyes chicken for lunch.

Made an in-store pickup order, and it was ready within 10 minutes. I appreciate all of the signage that CLEARLY points you to where you need to go. Many stores in general fail here. I was in and out in about a minute, which is something I absolutely appreciate.Definitely a great Best Buy store.

Nice place to take pictures

Always clean and very organized. Great prices and great deals. Always find what I need.

Very helpful customer service with purchasing phones and understanding the best buy protection plan.

Staff are professional, knowledgeable about technology, and helpful with finding things in store and at different locations

God awful. Avoid their same day delivery it’s a scam. Item ordered before 11am and not even 53 minutes before 9pm, my order updated to say delayed. Meaning it got attention only last second. And they’re only 7 miles away.

Best place to purchase computers and laptops. Great service and support.

Always trust Best Buy; however, always expect more variety and choice of options.

Went there for the Geek Squad. These guys are wizards. Plus store has so much, Ill be returning for all my electronics .

I curbside pick up so i dont have to get out of my car and social distance. And always have to go inside because they have only 4 curbside pick up parking spots and they are always full... Using Amazon prime for the rest of my holiday shopping.

The floor staff didnt even bother asking me if I needed any help, despite my obvious, frantic search for a replacement Bluetooth headset. One of the guys was chatting with the security guy at the front and probably talking about how I am all over the place, but didnt once consider asking me if I needed any help. I got more help from the Gulf Gate location than the way the staff works here at this Pasadena location on Fairmont Parkway.

Great products and services. Back their services and products. Service second to none.

Just bought my Fire Stick 4K and love it. Was in and out quick didnt have to wait a long line. I like coming to this location.

I was a little saddened when I realized after coming back a few times that they no longer sell cds. Either way I like how they have streamlined their set up in the store. The in store pick up options are great as well as the curbside option. I always find myself taking mental notes of what I need to come back for.

Its a good place to buy the latest electronics, but it is so difficult to actually get the products. Had to find a person, he had to find a key to get the product. Waiting like 20 minutes just to see if product was in stock. Next time I think Im gonna just use Amazon.

Took my iPhone in for battery replacement on November 3rd. Paid $50.00. Still have not received battery. Can’t get through to Geek Squad by phone. Just want my money back.

The room was dirty and full of flys and spiders.

If you need something for your computer, Best Buy probably will have it

Didnt have what we went to get. Sales staff were helpful.

Purchased a dishwasher here, bought it as a scratch and dent off the floor, we also purchased the additional insurance in case something happened. Well, after owning the dishwasher for only about a year maybe two we started having a leak from underneathit! the first time we called to use our insurance and had the Geek Squad come out they gave us excuses excuses about the part, that It needed to be replaced and how it was on backorder. It took a month to get the dishwasher repaired. Now less than two months later the same issue is reoccurring we called for The Geek Squad to come again and its the Same Song & Dance. They came out and yes, we need the same part again. Guess what, yes its on backorder. So many excuses and now its going to be another three weeks before the part is in stock to come out and fix the dishwasher. I will never ever never ever never never purchase from Best Buy again. The Geek Squad and their service is the worst!

Great 👍sales man was great I give him a 10 thanks 😊

Geek squad is good.

Terrible service will never shop here again due to the main manager and her terrible customer service. Would highly recommend to not shop online here because they will not look for your items properly and will end up canceling your order and you having to wait on your refund. Terrible pick up department and terrible manager.

Got a Fitbit Versa2 love it!!

Did not have any thing

They had what I wanted

My phone suddenly went crazy one day. The geek people can fix anything and it is free! I got excellent info about computers in case I buy one.

Good customer service

Take your money somewhere else. I had a TV screen break after having it up for 3 days and they would not help because it was over the 2 week period. After 2 weeks if any damage happens you are SOL. They will not work with you! First and last time I buy from Bestbuy.

Quick and easy drive up, pick up. Less than 3 min wait time

Staff was very helpful assisting me find what I needed. Grateful the items were in stock.

Have a lot of useful products...

Dont buy Geek Squad warranty they hide important information! Bought an Samsung Active 2 watch with extended warranty ($59.99). I brought the watch to Best Buy because is not holding a charge anymore. Geek Squad will send it to their repair store in Kentucky and will take 5-8 weeks!

Sales person Marisa was horrible.I felt guilty of something,cant touch this or that

Was well taken care of. They were out of the laptop I wanted but U ordered it and am waiting for it to arrive at the store.

Looks like this place has their curbside and pick up process in order now. Now you can order for pickup, get in, and get out quick...

Bust buy had a 40 tv on sale i wanted. A young lady helped me find it. I had back surgery 3 weeks ago so I had to ask her to carry it up front for me. I am 66 300 lbs. The young lady was 5 tall. I told her how ridiculous it looked me walking behind her while she was carrying the TV. She gave me a beautiful smile and said, no worries thats what I am here for. Best Buy on Fairmount is the best!

GreT place

Never got a 2 hour window call, like the guy said I would, when I purchased a washer. Tried to call 30 minutes before they closed, because thats when I got out of work, only for NOBODY to pick up the phones. I would LITERALLY return the washer on principal alone, but Lows and Home Depot cant deliver for a week. Thanks for nothing Worst Buy.

Unfortunately manager would not match price on Samsung 25w fast charger same exact charger except one different digit was the model number other than that no difference.

The people here are awesome

Some employees are more knowledgeable than others. The ones I interacted with didnt seem to concerned about seeing if i needed help. Was able to find what I needed on my own, so no big deal.

They have the items I like.Service is pretty good.

Great Customer Service in the The Laptop Area of The Store its very helpful to have bilingual associates helping 😀 with our purchase

Service was good only gave 3 stars because they didnt have what we were looking for in stock when online said they did. (Went looking for 3 things they didnt have any)

Quick online sale and friendly curbside pickup in less than 1 hr.