Jamie was great to work with. Very knowledgeable and friendly. He made the experience of transitioning from a near 6 year old phone to a new one effortless. Excellent customer service and great conversation, which made the wait of transferring all of my data pass quickly. First time visiting this location (close to work) but wont hesitate to return when Im ready to upgrade my other phone.

Nice place paid my bill under 5 minutes thanks Verizon

We went to this location to upgrade a phone for my mother who was visiting from out of town. Jamie and the local store manager (Justin) went above and beyond to help us get a new phone for my mom who needed it prior to traveling. We have been going to this store for many years and the service has always been outstanding. Well done team.

Excellent service. Friendly & knowledgeable. Stopped by there several times with questions. Always treated with respect & willingness to teach and help

I had a wonderful experience with Kevin! I was nervous about switching from android and becoming an iPhone user, but Kevin walked me through everything! The service was outstanding! Kevin sets the bar very high and others should follow his lead! Thank you Kevin! I love my new phone and watch!

Someone has fraudulently opened an account in my name. I received a letter in the mail notifying me that an account existed. I attempted to call Verizon and was left on hold for an hour.I into a Verizon store. The representative I spoke with was very helpful and did what he could but he was not allowed to close the account that was opened last month under my information.How does a business not close an account that a customer states they did not Authorize!!!! I showed the representative my drivers license and would gladly give him a copy of my birth certificate and social security card if I need to!I was told to call the fraud department and instructed to file a police report. I absolutely will be filing a police report but in the meantime the rep would not close this account!I am OUTRAGED as a consumer that there is an account unwittingly opened with my personal information that is presently being billed to ME that Verizon will not CLOSE immediately and not allow another dime accrued while proceeding with a fraud investigation! MAKE THE CRIMINAL PROVE THEY HAVE A RIGHT TO KEEP THE ACCOUNT OPEN! Dont further burden the victim of this crime have to prove themselves before you as a organization take any action on correcting your mistake!Verizon is a horrible phone service provider with terrible policy.

Helpful staff, but was unable to give us the discounts on our phones. There was something wrong with their software. He suggested call Verison directly which we did and succeeded in getting the discount.

Worst customer service ever. Very rude, unprofessional. Don’t recommend you to go spend your hard-working money somewhere they don’t even respect you.

Loved our Salesman just sucks its gonna take two weeks to get our new phones.

Sales reps have outstanding knowledge of products and services.

Our Verizon experience with this facility was totally outstanding in all respects.  We had our local Verizon store ship a new iPhone SE from here in Florida to our elderly family member in Parma. Our relative went to the Verizon store at 7779 Day Dr., and Justin, the Verizon rep there, enthusiastically worked through a tedious data transfer process with our 80 year old family member (Samsung Android to iPhone).  He was very dedicated, patient and positive, making what could have been a very frustrating experience as smooth as possible.  We spoke with Justin on the phone from here in Florida twice to provide more information, and he could not have been more professional or caring in dealing with our elderly relative.  He truly went the extra mile in customer care!

This Verizon store was good the employees were very attentive and helpful.

Long waits, rarely have any of the popular phones in stock. Usually its just better calling Verizon than actually going to this store.

I dont know how many times I can go in there and their kiosk is not working to make a cash payment? They took my payment once from a customerservice rep. Then after that, they tell me they dont take cash payments?? Is this like a McBroken ice cream machine excuse, I dont know. Im done going to this store!

NONE OF STAFF WERE WEARING MASKS. THOUGH STORE INFO SAYS EMPLOYEES MUST WEAR MASKS & THAT MASKS ARE REQUIRED IN STORE. 😡😡

Briana was wonderful as usual, answered all of my questions. She also has great customer service skills and knows her product line and services.

Kevin took care of everything I needed took his time did not rush me Down to Earth real nice guy

Absolute worst customer service ive ever had, hands down. I will 100% be switching to another carrier, they can have their overpriced phone back, with the 50.00 added hidden fees each month. I only gave 1 star because I had to.

Not too happy coming into this store yesterday. Right off the bat they are trying to sell me a SD card for my phone for my photos that was $40. I told them I wanted to upgrade but, I didnt want a new 5G phone. He told me the Samsung 10 isnt a 5G which late I find out it is. He tells me he would work a deal off the Samsung 10 since it is an older phone. I went home to remove the photos off my phone and went back. The other guy greets me and I tell him the situation. He first off lies and tells me that there is no samsung 10 available. I had him look up in his inventory and he then verified that they had one. Then he told me that he wasnt able to give a discount off the phone even though we were already told that we were going to get a discount and we looked him up on samsung.com and they were over $300 cheaper. We immediately left and didnt even bother having any further discussions.

Very helpful

The sales person I had was an expert at wasting my time and totally messing things up to a point as of this writing Im on a chat trying to figure out if what I went to the store for is even a thing now. Dont go here unless you love frustration and stupidity.

Great customer service. Very helpful.

I had to return a phone I bought on line.Sales people very helpful, vey nice, smooth transaction.

Jay was outstanding. What a wealth of knowledge. GREAT guy.

Ashley is awesomeness

Experience was very pleasant.

I went in to simply purchase a new charging cord. I understand that its busy on a Saturday afternoon, but not one employee said a word to me or acknowledged my presence. I found what I wanted and waited probably about 10 minutes. There was nowhere to sit and my I was in pain, so I had to leave. This location has always had poor customer service in my opinion.

This store is always very helpful even when Verizons customer service on the phone has went downhill over the years. Especially the business class. But this store has always been great

When I make phone calls and it hangs up on me three or four times and I cannot get phone calls because people cant get through to me my work depends on it my paying the bills to you guys Verizon depend on it you cant get me something that works right how do you think thats supposed to be

Good

Staff went out of their way to help me... so grateful for them. If I could give them 100 stars I would!

Very helpful with my situation.

Poor customer service experience, from speaking with someone over the phone and at another store this Verizon store would not take our business 30 till close time. There were employees standing around on there phone and sitting upfront in the window using there phones ignoring customers. Would not give price ranges on any devices, were not willing to talk about options of devices, rushed to get us out of their hair. Poor location every time I have gone there over the past 3 years. Would not recommend this location, unless you want to feel like you are ignorant by the way the rep talks to you when you leave

So amazingly helpful!

I have been in this store many times to either deal with a question or look for a new phone when my old one died. Every single time Ive been waited on professionally and left with my question answered. Today I got a new phone and the sales person was patient and professional as always transferring my data and setting everything up while at the same time helping another lady who needed him more than I due to a finance issue. Thank you and Ill keep coming back. You customer service has been exemplary.

Great service

They can be busy and you will have a wait most evenings but the customer service is quick and precise.

Ashley took care of us and great service with our upgrade to an iphone.Thanks for the quick service.

First let me sing the praises of Ashley for her amazing customer service with me. If I could seperate this review she would rate 5 stars. I wanted to buy a new phone today. So I knew I certainly didnt need the latest and greatest and she didnt push that on me either. (good lookin out for me Ashley, thank you!) Howevver, I have a credit running on my bill and wanted the cost of my phone to be taken from that. NO CAN DO! Like . . . what??? If I want that phone and Im paying outright - I have to go and order thru online or my phone. Excuse me, VERIZON ~ how does this make your very long time customer happy??? It doesnt!As the largest mobile phone company and probably one of the oldest, surely you can do better than this! So my challenge is to all you bright college educated business executives to come up with a way where your customers who have already left their homes and driven to your brick and motor free standing store, will NOT be turned away and be able to walk out of said stores happy, satisfied and with their new phone in hand and ready to get on with our lives. Come on guys and gals ~ I have faith in you . . . Surely you can tackle this. Were not talkin rocket science! Were basically talkin customer service!!!UPDATE: After trying 3 different times to order online (without success and completely frustrated) I phoned Ashley back and told her I was about 2 seconds from going to Sprint! It should NOT be this difficult to buy a new phone!!! Low & behold- she put me on hold - speaks to her manager and asks me to come back to the store. They have a phone they will sell me and take the amt. due off my credit!!!Now why couldnt this have happened first thing this morning when I came through the doors??? Customer Service people . . . Its all about Customer Service!!!

Always great service. Usually deal with Kevin but Jay really hooked me up. Everyone there is good, highly recommended

This place is always busy but convenient, be ready to wait.

Harvey was vice nice and informative but not pushy. Thank you

That would be the store that I will go to all the time the people there are Polite and helpful And they try to do everything They can to help you get what you need All I can say is Thanks Verizon for hiring people who care

Walked in letting them know I was there for 3 new lines of service told they would be right with me. After 20 min of no other acknowledgement and obviously the 2 customers and employee were shooting the breeze about high school football and not at all about phone service I walked out. I’m not bringing my hard earned money to a store where I’m sure they make commissions to be completely ignored.

Just went in there to pay my bill, the lady that was there was awsome. Got out of there quick, which I like

Disappointed. Was hoping I couldve still gotten the deal that was offered just like Walmart, Lowes and every other store do but oh well. The salesman in my opinion is awesome its the companies guidelines I think they should flex on.**Update**Thank you for apologizing but if I couldve just gotten the deal since I still have the card the salesman wrote on then everything would be fine. And I wouldve given great feedback.

Harvey was personable and friendly, were probably hanging out this weekend. I didnt mind much that I was running this errand during a Browns win-column game. It was Sunday afternoon, I was already upset that Ridge Rd was shut down on my way there, some movie was filming that I didnt get a role in. That gave me a tummy ache and Im pretty positive they dont have a customer potty. I went in there knowing exactly what I wanted. I wanted to blow up a bathroom and buy a new phone. I got to do one of those things. The check-in and overall wait was significantly worse than the service I got, when I got it. But enough about me, how are you?

They are really friendly and work with you to leave you satisfied

Kevin is doing a great job knows his merchandise and treats customers with respect and listens to there needs in fact the whole staff does keep up the good job

The staff was great 👍

The people at this Verizon store go above and beyond whats called for.this is the hands-down the most friendly Verizon store Ive ever been into and the most helpful I will not buy a phone or a product from Verizon anywhere but at this store.

I thought I did but they didnt fix it completely and I asked them to do it, its only 3 weeks old half is my fault for not knowing it all and the other half they dont have a technician

Very helpful and friendly staff. Do not have to wait long to talk with a sales or service technician.

Absolutely the best experience at a Verizon store Ive ever had

Fixed my issues without having to buy a new replacement as I was first told.

We bought new phones watch tablet and a speaker and hum which were useless to us. They never explained that each item needed a line and we had to keep it for 2 years. difficulty with trying to return items plus had several sale people I worked with they didnt know how promotions worked and everyone kept telling me oh u need to keep that or your plan will change and be more expensive I had to call and speak with a technical manager to get anything done I will not be returning to this store anymore plus the hum items that were returned showed up on my bill so now I have to get them removed hopefully Corp manager over store was suppose call me in 24 to 48 hrs and never did

Very helpful and nice

Was in and right back out to pay my bill. Very courteous.

Bri was very helpful and very nice!!

Five star service because of Justin if I was him waiting on me I would have been fired. Thanks again for the help. I dont use Verizon but the customer service he provided was stellar.

Very helpful, but give yourself enough time because they are always busy...probably because of how helpful they are and everyone goes to this location.

This place is terrible, verizon is terrible I apparently continue to have my account changed without any notifications from verizon at all they have removed some of my incentives they guranteed when shopping there. Along with the fact they cannot keep my information straight and I have to continually correct it. The company is getting worse, thankfully my contract will be ending soon and I can get out because they change everything every 6months so you have no idea what is going on.

Place is clean and plenty of help when Im in the store. The wait time varies. Im always greeted when I walk into the door and helped almost immediately.

Nice store neat and organized. Justin was incredibly helpful and explained everything to us.

Quick and easy like it should be.

Its OK to pay your bill but they cant get no new phones in to purchase. Went on vacation to Tennessee I ordered 1/3 and had it in 2 days.

This store is the best to deal with awesome service and sales people that explain everything. When you leave everyting is in order and quick service. I see other reviews for this store and they obviously no noting about billing and how to work phones when they complain.

The people are friendly and they know what theyre doing the eye doctor is very good Im happy with my glasses.

I brought my finance in to add her to my plan. Dave set it up and said it would raise my bill by $20. He lied my bill went up $70. When I complained, he fixed the problem, he dropped us down to a 0.50GB plan, WITHOUT EVEN ASKING ME! I then called the manager Dino he admitted his salesman lied to me twice so to correct it he let me refund a $200 speaker and credited my account, because he claimed there was nothing else he could do. So I walked out of his office agreeing to $130.00 a month. Witch was $30 more then I was quoted. Next month comes and my bill is $150! $150 thats insane. Now its $50 more then i was quoted. Every month this store screws my and raises my bill. Dino has forgotten how customer service works. I was quoted a price of $100 a month by Dave and its $150 a month. Please if you go to this store record your conversation and get a lawyers.

Very kind, They were very nice to me at once again thank you

Good spot to get phone figured out, helped get my phone working..

I like Verizon store in Parma, on Day Dr., b/c most of the time they are all seem to be able to fix my problems. Make sure you go to a Verizon Corp. Office DO NOT GO TO A VERIZION PREMIER RETAILER. Because prices are different and not a very good warranty. Say if you go to Premier Retailer, and you have problems with your phone, and you take it to the Corp. One, there are only certain things they can do because you bought it from Premier Retailer.

Super friendly staff and always willing to assist. Im glad I chose Verizon as my new phone carrier!

Very friendly and professional....they definitely go above and beyond!!!

I bought my phone from a verizon store, i needed my screen protector replaced, I even brought the one that was mailed to me, got turned away because I didnt buy my phone fron this store? Really? WTH, I thought all Verizon stores would help with your Verizon phone! Not going to this store ever again, horrible service!

First time .

Great service! Khalid and Don are great!

Decent customer service here

Went here recently to look for a new phone plan. The employee talking to us was pushing the most expensive plan on us and pushing us to buy the newest iphone after we clearly told him what we wanted. AND he felt it appropriate to make a disrespectful sexist joke towards me in front of my dad! Will not be going back here and will not be getting a contract with verizon.

Always helpful with questions I may have.

Well informed staff,helpful.

Extremely helpful staff that go out of their way for excellent service.

Cheryl is the best, n Paige came in clutch with the charging back for my phone. Thanks yall!

Always great customer service

Very friendly and helpful

Excellent phone service outrageous prices

Rip off store as a long time verizon customer I would go right up the road a mile to a better one. This verizon store is HORRIBLE!

Cheryl is great ☺️

Check ID! Very clean and great customer service

Very dissatisfied on how terrible the phone company is. Would rather switch back to metro at this point. At least I got data -_-

Nice employees and very knowledgeable. Very busy store.

The costumer service is like no place on earth, not in a good way either.

Fast service! Very friendly

Went to buy a phone. Was told it would be delivered in 2 days. Wont be till 5 weeks.

Justin and his team are great

I went to this store this morning,as Ive always dealt with this store,and today the treatment I received by the staff was very terrible,the staff needs to be retrained and keep from treating customers with rudeness and disrespect.i will never recommend anyone I know to do business with this store.

Accompanied my wife, she had a problem with her Note 8, traded for Google pixel 2. XL like mine.

Wonderful

Still awesome service

Didnt have to wait in the long line, since all I needed was a replacement charger.