This review is for Verizon in general and not just this store. I have been a Verizon customer for over 20 years. I pay 180.00 a month and have never had a late payment. I have an unlimited data plan and should be able to get the Disney plus bundle for free. My account showed that I have the bundle and that it is active. It also gives me a reference number. I have wasted over 4 hours between Verizon tech support both on the phone and chatting. Two hours was spent on the phone with a Verizon and Disney rep at the same time and the Verizon rep hung up on the conversation. I have cancelled and resubscribed multiple times using both the Verizon app and website and I still do not get the Disney bundle service. I am writing the review after spending a couple hours of chatting with a Verizon rep on their website only to be transferred to Verizon technical support and then never hearing anything back. I even asked the Verizon rep for a email address to contact Verizon with and they told me there was none. I have never needed Verizon tech support before but if this is any indication of how they do business I will be going to another carrier. If you are looking for a cellphone carrier with good customer support I would look elsewhere.

Appts, masks, social distance were the norm by all. As at risk folks, it was much appreciated. Staff knowledgeable & helpful, explaining best option for us. No hard sell we did not want either. Easy to get appts via website as well.

I got decent service. The staff were kinda blunt with me but you know I appreciate the honesty. :)

Best Verizon I have been to. Had an issue with my phone and several workers helped out with patience and persistence till finally the issue was resolved. Thank yall!

Very good customer service, excellent selection of phones

Never had an issue with Verizon before. Walk in and get told a 30 min wait 2 people in front of me. No worries ill wait 25 minutes in im the next in line. 2 of the employees walk out of the store stating theyll be back and leave the store for a smoke break while there are customers inside waiting. I get wanting a break but the lack of professionalism was unreal. 1) wait until your duties are complete and no other customers are waiting. 2) I dont want the smell of fresh smoke as im trying to talk to you. Very disappointed in Verizon today.

Friendly, helpful staff. Make sure if you schedule an appointment online that you check in inside the store.

I came to this location on June 26, 2021 about 1 & 1/2 hours prior to close to upgrade a line on my account to a new phone for my sons birthday the next day. The customer service representative that was assigned to me was unable to load the iPhone 11 that I had picked out onto my account. Well instead of calling tech support for help she informed me it would probably be best to order the phone online with the option to pick up and come back and get it the next day. Which was not what I was trying to do because I live an hour away anyways. This was because she didnt think they could assist her with the problem before the store was due to close. Well, I am now due to pick up the phone today but I just think you should know that your employees made this a really hard process with a 2nd trip that could have been avoided because I still had to call tech support to make the phone load onto my account and the representative today said she just had to call and I could have went home with a phone on Saturday. Your customer services skills here are not the best at all.

I went there on 12/18 and was advised it was about a two hour wait. They took my information and advised they would text when it was my turn and I would have 5 minutes to get there or lose my spot. So I got the text while I was shopping nearby and put my stuff down instead of checking out as not to lose my turn. After I returned I still waited over an hour inside the store before anyone offered assistance. Nothing worse than “hurry up to wait.” Anyway, I wanted to get a 12 pro max, and an Apple Watch which they advised they had in stock. They then told me I would get a better deal online and I should just order it for curbside pickup, so I left to follow the instructions to order online. I ordered the phone and got an email the next day that the order was ready for pick up and they would hold the items for 4 days. I was out of town the day I got the text (12/19) and advised I would be there Monday since they were closed Sunday (12/20) Then when I went to the store today I was informed my order had actually been cancelled on 12/20 because the store had actually sold my phone to another customer. And it took about an hour on the phone with Verizon to even get any explanation. I have had Verizon for about two years. After this experience, I contacted T-Mobile. They are overnighting me the phone Verizon had promised me and when I get it I will port my number out. T-Mobile customer service is much better then Verizon, not to mention my monthly bill with T-Mobile dropped about 80$ then it was Verizon.Long story short, if you want good customer service don’t use this store or even this company.

They pulled a bait and switch on me. Stated the phone was $850. Then just folded the paperwork up and stuffed it in the bag after Ive already transferred to the new phone. Then I get it out later that night and its $1000. They refused to give me a credit and said they could swap the phone after Ive already spent hours setting it up. They changed my plan and now the bill is almost double. I have been with Verizon for over 20 years and this is not how I would expect to be treated.

They used to carry accessories for all phones now they only carry for new phones. Not everyone can afford a $2,000.00doller new phone every time you come out with one. Been with them for over 10 years seriously thinking of moving on

Horrible horrible store. The manager was so rude and should never have a job working with humans. I never received a txt saying i was next walkin appointment, so i had to wait another hour. I finanlly received an additional phone on my account - it was not enetered into the system correctly so ive been on the phone with activation and customer service all day today.

The visit was awesome. The tech that assisted me was fantastic.

Robert the manager very rude, would not recommend. Before I told him my phones problem he cut me off and said either upgrade or get a new phone

Awesome place to shop and great employees, very clean store, Love

Im still trying to get my money . Theyre charging me $365 for absolutely nothing

They make people wait outside in the rain and require face masks. This is Bay county not commiefornia.

What awful customer service. “Store manager” was argumentative with a customer on the sidewalk and offers no help when he was instructed by 800 support to come to a corporate store. The customer was obviously frustrated and needed help. No offer other than to call 800 support again. Just a absolutely no help to a customer. They are using COVID to offer poor service. A 3000 sq foot showroom and six people inside. Employees were talking about the customer and I spoke up and said he already had done what the manager asked him to do and then I get “sir you need to have your mask over your nose and mouth”. I am literally 25’ from the nearest person. I have had it with the service and attitude towards their customers. I am taking my 10 lines elsewhere.

JJ was great. I appreciate all the time he took to help me. I would recommend this location for any Verizon phones, issues, etc.

We walked in and told the lady at the front door exactly what we wanted a 13 pro she said no problem we will put you on the list we waited 45 minutes finally got to sit down with somebody after getting access to the phone to be traded in he says oh were out of stock on the 13 pro are you kidding me you people could not have told us that when we walked in the door

Told me I could go on line and then do curbside pick upnot happy had service with you for over 25 years

I knew more information from an hour of research than the employee we got stuck with.

Phone was affected by the Google update on 3/22/21. Went to the Verizon store on 23rd st who refused to look at it and gave me a number to call to update it. Called that number and the technician said you need to get a replacement phone even after I tried to explain that it was a system problem and I just needed him to force an update. Today my phone is working so I assume an update happened last night.

Verizon is fantastic, primarily because of the people. Luz is my favorite, very helpful for years! I highly recommend!

Stopped my the store to cancel my service on a line we no longer use. Got up to the door and a large man asked me what I was picking up. I told him nothing, I needed to cancel service. He told me there is a number for that. I told him I have tried that and I get put on hold hour hours. He handed me a piece of paper with a bunch of number and said no this is a different number. I was on hold with this different number for over an hour before someone finally picked up and cancelled my service.Just because you work on commission does not mean you can turn away business that doesn’t seem like it will make you money. I have 2 other lines with at&t that maybe if you had not turned me away you could have talked me into switching over in stead of canceling.I will now never be a Verizon again because of the customer service experience I had today!

Grueling is the only way to describe my visit here. Then again, it depends on the associate who takes care of you.

Disappointed. Have had verizon for years and have always used this store. They have always had awesome folks. However, today when I went to upgrade my phone, a gentleman stopped me and simply asked why are you here? After I told him, he said Id have to wait awhile and could not view any phones. Apparently I had to be watched while I shopped for a phone that I was going to spend a pretty penny on. Was not helpful at all and made us feel like we were wasting his time.Went right over to AT&T, staff were friendly, fast and allowed me to shop while I waited. Made the switch due to the poor customer service both in store and over the phone. Final straw was just the in person experience.

Went to Verizon on 23rd Street at 3:30 today. The man that works there was cleaning the windows outside. He said sorry we are closed. Online it says they dont close until 5:00 pm...called verizon and they said the stores close at 5:00 pm. This was my only day off and needed Verizons help today for a phone replacement. Dont advertise that you close at 5:00 pm and then close at 3:30.

It took too long. Poor customer service.

At least they were able to help me swap phones.

Excellent Service with a great Attitude. Jeremiah was an excellent help and representative of perfect customer service skillls.

The lady really didnt know how to put my app on front of my phoneShe did try but said she didnt know much about androids phones.

Jon is the best! He has helped for about 12 years now. He is professional, polite and he is very good at his job. 😍

Our salesman was 👌 fantastic, great deal on my phone.

Quick and easy service

Said they could not give me a free new sim card even though Verizon phone tec said I could pick up one free at the store to fix my phones issue.

Demands you wear a mask no medical exception

Staff was disrespectful and rude to me and my mother. Absolute disgrace.

Horrible place! What a rip off and a scam!

Staff was very helpful

I felt like I was a inconvenience for the employee that was there..for now on I will go to the store in Lynn Haven..I went back cause I had problem figuring out this phone the man there was very nice & helpful

This review is not for this store, but for the company Verizon. Please make sure you get everything in writing (on paper), or like me, you may be sorry. I purchased four devices, that were heavily discounted on the Verizon website. These discounts were never applied to my account. Im paying full price, PLUS for all. And am locked in with this highway robbery for another 20 months it seems. I so wish I could have a do-over and stay on prepaid with Straight Talk. Just be careful and dont trust their adds or sales.

The Verizon Response Team, the store General Manager, and Verizon corporate have been going above and beyond the call of duty. Not only are they working around the clock to restore service after the devastation of Hurricane Michael, brought in a truck load of water for the community, bought hot meals for whoever needed them, and provided medical supplies to a nearby nursing home, they still had the time to provide excellent and personal service to their customers. I have been grateful for the opportunity to provide security to these wonderful people in this disaster and now call many of the friend.

Went looking for a case to protect my new phone and they had one but not the one I was looking for. But I got my phone protected until the one I wanted is available. The staff was very helpful and took care me very quickly. The cost was reasonable and will keep my phone safe.

Gerald set us up quickly and efficiently, but didnt actually enroll us in auto-pay per our request to save $10/line monthly. this also caused first bill to go past due and late fee charged. granted, customer service removed fee, but you only get one of those for convenience and error was on the sales rep. i guess the lesson is trust, but verify.

Have changed customer support into charging for everything. Such a shame!!

Customer service is Seriously lacking! No other customers in store. At least 6 employees visible. Was told We are short staffed, so we cannot help you

Let me just say this was the best experience Ive ever had with Verizon! Zane helped my mom and I change our plan and was very professional and helpful! Im going to make sure everyone I know goes to him and this store! I just simply cant write a glowing enough review for this wonderful employee! Im not sure what hes getting paid, but this man needs a raise! Will definitely be coming back!

First, its a corporate Verizon store, not an authorized dealer - thats worth 5 stars on its own. The staff is pleasant, knowledgeable and courteous. The sign-in system works well and it updates you by text messages as you progress in the virtual line. There is some seating available while you wait or you can browse the store for phone and accessories. The accessories are limited for Android phones, but plentiful for Apple products.

Fast and courteous. Opened new account, and activated phone within minutes. Even received free activation. Love my new Verizon account.

A great Verizon store: fast, friendly, and overall great service! I went in for a new cell phone (having done some research so I had it narrowed down to two phones), and the person helping me have me great advice on phones, and I was out the door in less than 20 minutes! I highly recommend this store!

Only one store could help in bay county

I have had service through Verizon for about 5 years now, I will be switching my familys 3 lines to another service provider. Nobody wants to make an appointment and have to jump through hoops just to come in and upgrade a phone. And one more thing..... customers dont want to be treated like we are diseases

Customer Service Techs are Awesome here, recently changed to this service. The Verizon store on 23rd St. Panama City,FL. Is the only Verizon store I trust to assist me.The employees at Lynn Haven are rude

Gentleman with the English accent I believe, needs a bit more customer service. My mom and I came in for an upgrade and we were chatting about her current service provider. Not once did he try to persuade her to leave her current provider. He just said I cant tell you to leave Sprint, thats really up to you. WHAT??!!! Not something you should be saying to customers. Somethings just dont need to be said aloud. His job is to try to explain how Verizon is so much better than their competitors. Not that Verizons towers are better. Yes, alright that true but geez, could you possibly be less cocky and a bit more consumer friendly? Not impressed, although this wont deter me from Verizon. Efficiently 5, Customer Service 1.

These people are crooks. Never go into this store. Go online or call Verizon on the phone. They will put stuff on your bill that you did not authorize. You can always get a better deal by calling Verizon. Don’t be a fool. Wanted to charge me $600 for a phone I got for $266 from Verizon. Put all sorts of things on my bill did not order took me hours to get it cleaned up. Tried to charge me a $35 re-stocking fee because I would not pay the $600 for the phone that did not even leave the counter. If you like you’re hard earned money stay away from theses crooks. I think Verizon is a good company. But you have to deal with then directly.

Went to get daughter Gizmo for her birthday. Excited to find it on sale for $50.00! Sales rep was helpful, even shared his own experience with his child and the Gizmo. In and out of the store within 25 minutes with purchase and activation!

Expect to wait a long while and dont get upset when you see the employee who checks you in at the door standing around doing nothing while youre sitting waiting. Seems like if you are busy & 4 to 5 people are sitting Waiting For assistance it would be all hands on deck to take care of customers at least one would think customer care would be a priority. Im not sure what the guy makes checking you in but I would love to have his job and get paid to do nothing.

My last experience was negative Customer Service. The employee was very short with me. This time worked with Cameron, much better. Thanks!

The best costumer service in Bay County Mr. Cord Jones goes out of his way to help and explain anything related to Verizon services. Always courteous,professional and happy to assist you with your phone service. Thanks!

Staff do nothing but refer you to 611 for all questions. Kiosk charged me with double payment. My first phone with them still connected to my account even though I no longer own it??!! I feel I pay way tooooooo much for the service I receive. Cant wait till my devices are paid off. Will not use Verizon service again and would not recommend them to anyone.

Can I say AWESOME? They were busy, but I was greeted immediately by the best and most professional representative ever, Cord! The guy is 6 Stars our of 5! Dont waste your time going anywhere else!!

Costs entirely too much for too little. Even when trying to pay my final bill the representative I was speaking to disconnected the call.

I had terrible experience there. Paid 1250 for new I phone X and they wouldnt even transfer my contacts from my old I phone that I bought from them as well. 5 people working there and no one would help with a 1250 purchase. I got a refund and went to Best Buy . They were very helpful. They transferred contacts and activated my new phone at NO charge . CAN YOU HEAR THAT?

Usually there is quite a wait but today I was in-and-out in um 15 minutes problem fixed Also safe and sanitary conditions everywhere.

Havent been there yet but been trying to reach someone on the phone and No one answers. Im an hr away dont want to drive that far and you not have the product. I know its the holidays but someone should answer the ph. Ive tried for two days.

Short wait. Employees were very helpful and kind

Horrible customer service. Dont EVER use Verizon. I never will again. Absolutely. Their app rarely works. Your sessions will end and then it wont let you log back in. A lot of times that I login to use the app it is unable to connect and I get a lot of error messages. Calling in to customer service means waiting on hold forever, and then they charge you fees for every time you call. I bought a device in June and the sales person put the wrong plan on it. Verizon will not change it, or adjust the service. Now Im stuck paying for something I do not want. Ridiculous! Not to mention being the only phone carrier to leave its customers without service after the hurricane. We had to wait two months for our service to be restored.

Went here to get my new phone the Google Pixel 2 (amazing phone by the way), and the sales rep that hooked me up was super easy to talk to. He answered all my questions, and he was pretty good eye candy too. lol

Employee was very intelligent, helped me figure out issue with my phone that was a months long ongoing issue with connection and voice clarity ..where others had not been able too figure out..😄

I gave them five stars but they still dont have any unthrottled internet and 30 GB is the best they can do with the bandwidth they have. No fault of the folks that work there.

We were treated like a number not a person. Ive been with Verizon for years and I wasnt called by name and neither was my mom. We sat in the back of store and the people who came in the front was waited on right away and their name was called. Treated like we didnt exist. Very dissatisfied. But during the hurricane Michael everyone was so helpful, but those employees were from Georgia and Alabama. Home team let us down big time 👀🤔👀

Very nice experience. The gentleman was very knowledgeable and concerned about providing the best fit for the customer.

Tamala was super helpful. Will be happy to come here anytime! We even changed our minds a bunch and she was super patient. 😁

Only cell service I recommend. Very nice people.

Shoddy network design by Verizon in Panama City Beach. Very slow data speeds are the norm. When the tourists are in town, forget trying to do anything that requires data. I normally have to disable LTE and run on 3G mode to get any data. There are also major dead zones at the main intersections for Pier Park and Breakfast Point. The governor is right. I should switch to another carrier.

Ok. For cell service Verizon is tops. I was actually here to cancel all our service because we cant afford $194.00 per month cell bills. Three stars because even though I was canceling service they were very helpful.Ok. Update. After trying T-Mobile (two weeks) and AT&T (a few months) we went back to Verizon. We encountered too many service issues like missed calls, dead lines, no service zones which never occured with Verizon. They were able to sign us up at a reasonable rate. Not anymore that what we were paying at the other two places, and better service. I learned my lesson.

This place sucks its horrible I will never go there again any time I go in there to buy accessories for any phone other than a Samsung or an iPhone they have absolutely nothing to offer you spend all this money to continually pay on new phones and upgrades and cant find accessories for it total ridiculous if I wanted to order it out order it myself I should be able to walk into any store and buy anything I want for the best phone on the market go to Best Buy go to Best Buy thats where I went and Ill never go anywhere else they were great

See Tamala. Awesome Associate. She answered every question that I had. Then pointed me to the perfect phone.

Very friendly and knowledgeable. Devin was great we will be back and he will be our sales guy

I switched to AT&T a few months ago, way better. Just came here with mother in law had to wait forever and the people that work here are in no hurry. So glad I switched

Ok

Phone died while on vacation..... drove past 2 Verizon Dealers to this corporate store.... My salesman, Joe, had me out the door with a new phone in less than 30 minutes..... Great store, great experience

Great store with quality customer service... Good location convient. Great parking

Only one person at a time in store, rep behind glad, gloves, mask and cannot touch your phone to fix, cannot drop off phone for turn in, was no help fixing my brand new phone that did not work. Gave me a number to call that was no longer in service. Wasted my time and made me start to regret switching to Verizon. Called store at beach and guess what they helped me. Will never set foot on this store again.

Does not deserve a single star! This location is not helpful and they will do as little as they can... you have to push them to actually correct any issue. They need to be trained and take a course in customer service.

Completely incompetent workers. They are nothing but terrible, corporate salesman. They always try to give “advice” or “help” on people’s phone, but have no certification or general phone repair knowledge. All of my referrals and business will go to the Lynn haven store.

Always very helpful and friendly. Great at answering my questions and getting me past any issues Im having with any of my devices. Thank you

Friendly service and they fixed my issue.

As always superb customer service and great expierience

Could take a little more time explaining about auto pay and what that Intels, how quickly you have unlimited data (etc). If there are hidden chargers .

Went to the location on 23rd street to get help with my phone to try & recover photos from the hurricane & the guy had no clue he said if I didnt back them up then they couldnt be retrieved and that Verizon didnt put them in a cloud without me signing up for it. I explained that when their gridlock went completely down that I was notified when I was at a hotspot for Verizon that my phone had been backed up by Verizon to a cloud.It popped up while he had my phone saying that I had over 200 pictures in the Samsung cloud and he said that there was no such thing & then told me to call their toll free number for help.

Absolutely terrible, no one in the store 4-5 employees and none of them would help me with forwarding calls

It was horrible! They had so many people buying phones or products and all the people that wanted to just buy something, like I just needed a screen protector so I was supposed to wait behind all those people that were taking forever to decide. They need a cashier or someone to just help people that would be in and out . Its terrible business to make everyone wait 30 to 45 minutes when they only need to pick something up. Several people left and were not helped as I did too!! Bad business the way its set up!!!

Ive always been a loyal customer to Verizon. And theyve always been excellent to me

I walked into this store and lost 80 dollars just due to the customer service rep messing with my account. They did eventually fix it but it took an hour out of my day. Just go to Best Buy and save your money and time. The second star is because they fixed the mistake.

Excellent. Extremely helpful. Shane & Brandon went the extra mile. Couldnt purchase Samsung phone due to my phone being not compatible.

Excellent job. Find Zane Holley if you want fast friendly efficient HELP. Made everything easy and enjoyable. Thank you.

It was the wrong store

Kiosk wasnt working asked for help told it would be awhile, waited watched as employee talked and laughed with other employee, they must not need my business