Awesome store. They got tons of cool electronics and accessories. They have a bunch of open box stuff but I personally felt like they should be discounted more. Most items that were 2 or 3 hundred bucks new would only be discounted like 22 dollars. I did notice some open box car audio, where the box was nearly destroyed or non existent, had a decent 25 or 30 percent off.

Pretty big store. Lots of everything you need. Very reasonably priced on most products.

A terrible experience turned amazing with one person. I came in to Best Buy to purchase a laptop. Many employees were either busy helping other customers or too busy on their cell phones. One young lady at the counter, Stephanie, saw my frustration and helped me choose the best laptop for me. This young lady made my experience so much better with her knowledge of computers and her willingness to help me. Whenever I go to Best Buy, from now on, Ill only go to her. Thank you, Stephanie.

Not only does Best Buy have the best equipment, they also have the best, most knowledgeable personnel on everything they sell.You cant go wrong with that combination!

Excellent food and very friendly service! The donuts and Kolaches are amazing! If you are ever in the area, stop in.

Not one person came up to ask me if they could help me. I looked for someone and they were all congregating with themselves which is very poor customer service and I was there to get something but I didnt have anyone to help me find it so I left the store and I will never go back I give them a number one for keeping the lights on

A hard working man named Angelo turned our tv buying experience in to a great one. Sad part is, seems he is only one competent that was in the store or willing and knowingly how to operate. The rest of those supposedly working were sitting chatting as if the store was empty. Thanks Angelo for making our buying experience a great one and you deserve a raise!

Friendly knowledgeable staff short lines and had everything i needed in stock.

John was very helpful and he took the time to answer all our questions to the best . We are are very happy with our purchases. Thank you JohnHenry and Crystal Perez

I totally love the geek quad. They are the best!!

I love Best Buy but this one is just not for me. I feel like there is racial profiling going on everytime I walk in there. Ive been followed around multiple times by multiple employees and they dont even ask if I need help, they just kind of hover in my space. Its not like I believe them same guy works in them video game section, the section for televisions, headphones, and appliances and he had to be in all of them at the exact time my family and I were walking through all of them. That was one account but there have been multiple and it keeps me from going there most times. I usually opt for online because I dont have to worry about being profiled there.

They have always been very helpful with everything I have ever bought here. Over the past couple of years I purchased a washer/dryer set, a stove, lap top and several accessories such as TV brackets, modems, etc. Competitive prices and helpful staff.

I am a retired master sergeant from the Air Force I have been to several post several bxs several commentary and this one is the friendliest good variety of food its a pleasure to go here and shop. Thank you Tyndall Air Base for your excellent commissary and staff!!!!

The associates at the Panama City, FL Best Buy are the GRANDEST!!! I had two associates look out for my package while I went to my car to keep from getting soaking wet. When I drove up, the nice young man up all my packages into my vehicle with a Thank you. Talk about service!

My Sweetest bought us 2 new I phones and the service was out standing. I wish I could remember the 2 young folks that helped us. This place has reinvented superb customer service

They delivered the washer, set it up and couldnt have been nicer and more informative. Thank you so much. Only issue was a ding, but the number provided was so helpful. We are pleased.

We came in to buy a watch at 7 on a Saturday and it wasnt really busy at all but all the staff were very busy. It took about 10 minutes to get a watch, and then 30 minutes to get someone to open the case to get a screen protector. Everyone was very nice though, and the store was clean.

The selection at this store leaves a little to be desired. The shelves are pretty picked clean. The prices are pretty high. The store associates are very friendly and helpful, though. Its nice to be able to see products in person to determine if you actually like them or not. I was also able to find some items here that I couldnt find in other places.

Not much computer tech in stock which is to be expected due to the silicon shortages. However the reason for 3 stars (2 1/2) in my book but u cant do that on Google, is they are selling a GTX 1660 Super for 579 dollars!!! That is completely obsurd and vastly over MSRP.

ABIGAIL IS THE BEST CASHIER! Impeccable customer service! Fire everyone and PAY HER 1 million

Kameron is the man!He always helps me out anytime on in there and is very very knowledgeable. Someone give that man a raise.

Bought the wrong Garmin GPS. Return was easy and refund immediate. Great employees.

Took a friend to buy replacements for two tvs she lost to hurricane Michael. She is finally getting back in her totally rebuilt Gulf side condo. Best Buy had good prices and excellent employee assisting in her purchase.

Went in this store to buy a stereo system for my truck and have it installed. Employees were to busy enjoying each others company to even assist me with finding the correct system, no way I would trust my vehicle to them for the installation.

Staff was able to share information on products even though best buy may not sell those items.

Not happy! I always have to find someone to help me when I’m in the store any who they didn’t have the Sony radio in store so they ordered it for me & I get it & it’s the wrong stereo system didn’t feel like dealing with returning the radio cuz I do like it just not the one I wanted

Clean store, not as big as other Best Buys Ive been to, decent selection

The 43 inch Toshiba on sale is not the same and only 43-in Toshiba that was sitting underneath it just a little underhanded guys especially since there was no other displayed Toshiba

Brought in a exchange for someone. I explained that I drove 70 miles one way and had checked to see if they had the item in stock. The clerk gave a refund and I had to call the individual to let them know I would not be bringing their $500 item to them because the clerk gave a refund....no help from management.

A very poor excuse for a best buy, better know what your looking for and do your homework before you go in.

Took a special little lady,she loved it,she had the Key Lime one and a peach creamed one,

Did a prepaid pickup and also decided to pick up a couple ethernet cables. Both went very smoothly. Impressed by a senior employee training an obvious new hire. When I interrupted them to inquire as to the location of the ethernet cables, the trainer set an excellent example by using the opportunity to address my needs while training the new hire on where things are and why they are where they there. He got up and led me and the newbie across the store to show both of us where the products were. A best practice. He could have just pointed to the far wall from his perch in the center of the store, but he didnt. He got up and walked the customer to the product and showed the newbie how to provide customer service at the same time. Good job Best Buy !

Morgan is the new best friend you haven’t met yet.

Poorly stocked... And this isnt new since the pandemic... Its been this way for years. Very hard to get anyone to help. Im pretty sure they only show up to upsell things. Just... Nothing special. Im actually pretty surprised its still in business as most people buy things online for a lot cheaper than Best Buy has them.

It is always good to get assistance promptly, I put alot of stock in customer assistance and service

Best place to buy car audio at because they also hook it up for u an do a good jub at it!!

Customer service was amazing. They have awesome deals on laptops.

This place has a lot of good selections on phones tablets and whatnot. I wish I had more Apple products but for the most part its a very good store they even have items like kitchen equipment and refrigerators here laundry machine

The sales rep was very nice and very attentive. A giant selection compared to some other Best buys. Cleaning orderly. Well stocked. Beautiful displays of the TVs and electronics

Charles with the installation department is as good as they come. He shows up on time without excuses. He is polite and does a great job! I wish there were more Charles out there. Its refreshing to deal with people that actually do their job and do it well. Thank you Best Buy for keeping Charles and people like him.

Took my computer in for a repair after an accident. The guy, a geek squad employee, took my computer and said that they would have it fixed in 2-3 weeks and that the website would keep a track of updates on the computers status. two weeks go by and there were no updates other than that the computer had arrived to a place in Kentucky and the status hadnt changed for over a week. after 3 weeks I called best buy to personally get an update because there were still no updates on my computer. The people who answered hardly spoke English and just said that it would be done in forty-eight hours. 5 more weeks and several more identical non-English speaking only 48-hours more phone calls later I get a text saying its back in the store. When I go in to pick the computer up the geek squad employee just sits there while I wait and I had to go get a manager to get my computer back. Highly disappointed in Best Buys Geek squad and their customer service people.

Ordered online picked up within an hour with no issues.

Ordered electronics on line that when arrived I realized I had ordered the wrong part number. I simply from the package and items to the Best Buy store and they immediately refunded my money no questions asked. Outstanding especially when it was my fault the order was wrong.

We had a terrible experience with another local appliance company, and decided to order a washer/dryer unit from Best Buy based on recommendations from locals and store reviews. We were hoping our experience with Best Buy would be easy, customer-friendly, and better than what we experienced elsewhere. We were very wrong - I will NEVER order an appliance from Best Buy again. Our initial experience was okay, we had to wait several weeks for the unit to be in stock (not Best Buys fault), to have it delivered. The first delivery went well, and the delivery/install technicians were very friendly. Unfortunately, the unit that was delivered was defective as it kept leaving oil stains on our laundry - again, not likely Best Buys fault. HOWEVER, the process to get a replacement unit was PAINFUL, with many phone calls, long wait times just to be transferred again and be put on hold again. Eventually, I was able to speak with someone after hours and hours of attempts to schedule a delivery of another replacement unit. I had to wait WEEKS for their availability to deliver, although the unit I currently had that they delivered was defective. Finally, delivery day of the replacement unit arrives and the window for the technician to arrive was between 8am-11am CST. After 11am with the tech being a no show and no contact, I called Best Buy just to be transferred, have another long wait time, and be told they are unable to contact the technician and get an ETA. I was told I was the next customer on the route, and that he should be there definitely by 1pm. They supposedly left him a message to call me asap. Well, after another hour still no contact from the technician, I have to CALL AGAIN (and wait again to speak with someone), just to be told the same thing - I was next on the route but they were unable to contact him to get an ETA. They supposedly left him a second message. Well, it is now 7 hours PAST my appointment window, still no call from the technician OR Best Buy regarding my missed appointment, so now I am at the mercy of calling Best Buy back, rescheduling my appointment and going thru this very difficult and disastrous process AGAIN. I can only hope this doesnt happen next time. Once the replacement unit is installed, I am DONE with Best Buy. BUYER BEWARE!!!!UPDATE: Best Buy was another no-show for my SECOND appointment for the replacement unit, without any explanation as to why. I asked to speak to a supervisor multiple times, and received a rejection each time that no one was available. I asked for my case to be escalated with NO CALL BACK, we emailed the regional manager in PCB for assistance with NO RESPONSE, and of course the local store is not accepting phone calls. The Customer Service reps for the National line are incompetent and clearly ill-equipped to handle customer issues. I am filing a charge back claim with my credit card company for a full refund and am filing a complaint with the BBB. Please save your time and stress and DO NOT order an appliance thru this company! They are TERRIBLE!

UPDATE: Once all was straightened out the Geek Squad tech was amazing!!! He repaired things that had been giving me issues and before I left the shop made sure I got hooked up to Bluetooth and did a quick run through of the features. The Geek Squad turned a bad experience into a better one. He deserves a bonus!!Two weeks ago I ordered a car radio and scheduled an appointment for installation. My account was authorized for the full amount. Then the amount for the radio was given back. Then it was authorized again, then taken off AGAIN! I got 6 emails total that the radio was not available, then was available then out of stock, then available and please schedule an appointment. I’m sorry...what??? Called the store and no one picked up for 20 minutes then when a rep did I was put back on hold. All my contact information is in my account, don’t I deserve a call explaining what is going on for $428.00??? This is my first and last time doing business with this store.

Angelo made my shopping painless and the opportunity to shop for price match.You need to promote or increase his pay.Very polite, knowledgeable, enthused. He reminds me of me! He takes care of his customers.

Panama city location has always had really awesome staff.

An employee named Daniel made my partner feel uncomfortable and was not a good employee.

Bought a modem online. Was able to get a decent price, and picked it up via curbside service. Friendly, fast!

Best Buy has no business selling appliances! DO NOT BUY from here. 2 separate orders both disasters!! Cancelled appointments on refrigerator took almost 4 weeks and item showing in stock. Gave another chance and purchased a microwave, arrived damaged. Customer service is awful!!

Per the website: To ensure your safety, we will be limiting store traffic, maintaining proper social distancing, and requiring all customers and employees to wear a face covering at all times inside the store.Checking in at the store.When arriving at the store, look for a Best Buy host in an orange vest near the “Check in Here” sign, prior to getting in line. Please check in with the host to ensure that we assign you to the correct team member to meet your specific needs.

I dont really have any specific complaints about the store. The employees were friendly, and they helped me get from point to point, showing me where the specific items that I was looking for were located. I hate the fact that they were so under stocked, though I will chalk that up to the fact that because of all the stimulus money that just went out recently, their stock was low.

Best Buy sucks and doesn’t give us a time on when they are dropping 3070ti. Their employees don’t know anything on live chat and tell you things that are completely false and their local stores don’t take calls anymore.

I cant say that it was a bad experience but as I went into the store I walked over to the area where the product that I was looking for was located. Weaving through aisles and rows of products I was able to find what I was looking for. After finding the type of item that I needed (wifi range extender) now I had a decision to make because I didnt know the difference between the brands which one was better and which one had more options. So I proceeded to look for a salesperson to give me some advice on what would be best for my needs. Well I must say all of the employees must have smelled the need for help on me because they all scurried to their little holes. I totally understand for the ones who were genuinely busy with customers I wouldnt dream of asking them to stop what they were doing just to help me. So I headed to a couple employees who were sitting at their desks in the middle of the store and how fast they got busy all of a sudden they had urgent phone calls to make as I was walking up. I know the I dont want to be bothered look so I did a bout face and headed for the counter to buy one of the products and hope to God that this is what I need. Like I stated before I dont want this to be a negative review but I think that the employees could have done a better job at customer service and I could be wrong and I have been known to do that here and there.

Always fàst and friendly. No problem getting help to find what I needed.

We stood in the sound bar area for 20 minutes trying to find the price for multiple items and looking for someone to help us. We finally decided on a sound bar on the top shelf and could not find anyone to help us retrieve it. At this point we gave up and left.

They don’t let the fact that they’re the only dedicated big box electronics store in town weaken the friendly service they offer, and I really appreciate that.I love the way they’re handling curbside during the pandemic also. I miss the friendly employees inside that are awesome help when they aren’t overwhelmed with how crowded it can sometimes get. Hopefully the world will calm down soon so I can go back in there and see them.

Kameron took time to talk me through my best options technically and financially, Ive got a computer on the way.

The speakers that I had wanted for some time went on sale in the recent amazon promotion. I like Best buy and checked the same items on their website and they had already matched the discount price. I have always liked Best buy for their quality and price and always prefer to do business with the local store. I ordered online and drove there and they immediately brought my stuff out and loaded it for me. As always a good experience. If you can find what you want there Best buy is the way to go.

Were super helpful with helping us find things even though it was close to closing time. Very patient.

Several attempts to purchase items in store ( oculus, iPhone, Mac, iPad) and they seem to always be out of stock. Verify everything before making the drive there.

I order a washer and dryer from them and payed for haul away services and set up services. Due to me living on the 3rd floor and having a small set of stairs in my apartment they would not. Haul away or set up new equipment. They were late getting here and only here for 20 minutes. Went outside to call their manager and was told they didnt have to do it. It was one small set of stairs and now we still have no washer and dryer. I was told they can sit it at the door but me and my 14 year old son would have to figure out how to get the old ones out and the new ones in. Im a single pParent if I had the help I would not have paid extra for their services. Best buy needs to rethink their policy and I will not recommend them to anyone.

Bought a $300 set of speakers after the salesman lied to me multiple times. Got them home all set up and the one would not work because it was Bluetooth only ask the salesman repeatedly if it could be used without Bluetooth he said yes absolutely its like a regular speaker that was a lie. Multiple problems with this location salesman need to learn about their products. If you have to use Best buy just go to Destin itll save you money in the long run

This is definitely one of the better best buys in the region. Well stocked, clean, organized, and above average customer service. 10 years ago this store was showing a lot of negative signs, so they really turned it around.

Ordered a part for my PC because it was next day delivery only to be notified it was delayed. When I spoke to a rep he claimed it was because of covid. Because it was processed they could not cancel the order and it was scheduled for two weeks from the purchase date. Terrible customer service.

If you need anything at Bestbuy talk to Jade. She is professional and very friendly as well as helpful. Employees like her make shopping a pleasure.

Got everything and they know where it is in the store

Plenty of product, staff was less than attentive to the customers that needed help

Walked in wanting to buy a new TV and sound system. Could not find the TV I was looking for and could not get any of the equipment to work to test it out. And just like every other time I have gone into the store, not a service rep. in sight. Guess Ill go to Amazon.

Went to look around. They have a fully stocked store. Very clean

The food is great! The atmosphere is amazing, but the customer service needs improvement.

No one wants to help until you start screaming.

Very very nice employees!! And very helpful to this ole hippie girl🌻🌻✌️

I went here just to look around and see what I could see and within 5 minutes of me being there someone came up and asked if I needed help finding anything the employees are very polite and respectful

It was small and every employee was with a customer. Plus the product I was looking for all of its accessories were wiped clean. Best Buy more like Best Bye Bye! 😉

Ive shopped here for years never had this happen. I bought a wacom digital display bamboo sketch pad for my computer it broke a month-and-a-half later. I blame the manufacturer but whenever I went to bring it back to Best Buy they didnt refuse to take it they outright lied and said they dont sell it and when we tried to show them the spot where I bought it they claim that the exact same model was actually a different model when the model numbers matched up. So I guess that means I cant go to them for them to honor the two-year warranty I have on it. Im not at Best Buy anymore and Im going to be sure to tell everyone I know not to shop there as well.

I had the Worst experience ever tv shopping.Not a single employee acknowledged me.☆I waved my hands in the air☆I went to 3 different registers and the employees were on the phone & never looked up.☆I moved a chair in front of the TV I was interested in and sat for a Timed 15 minutes!☆ I finally gave up & left.

Their getting like Home Depot, over priced and no help!

They have good prices, but best of all, they can get appliances way quicker than Home Depot or Lowes.

Super impressed with the help by the young lady at customer service desk as well as the manager on duty they didnt make excuses they just helped me out apologized and took care of me

Clean, well laid out, and staff was very helpful. Product stock could have been better.

Customer service was a lil slow took a hour and a half to find a tv. But other than that they were good and very helpful.

CAUTION - make sure to take your charger if you are getting service from Geek Squad. Today, after driving 1.5 hrs to the closest Best Buy (23rd street, panama city) we learned that Geek Squad does NOT have a charger for a Surface Pro..... We understand we were the ones that didnt bring the charger, however, Best Buy themselves was out so we couldnt buy another. Wal Mart and Target both out also. No one we could find in Panama City area stocked the charger, so we wanted the trip. Fairly unbelievable to me that a service provider would not have means to keep power to unit while servicing. It would not have been as bad if we could have bought another charger. Obviously, not a thing we can do, so just wanting to share with everyone an example of some of the poorest service weve experienced in some time!

I bought a pc for only about a week later the psu goes out then I take it up there to the store for an exchange but they are completely sold out and I am unable to do an exchange so they say I can get a refund or a different pc around the same price but I would be downgraded a pc if I chose that option and I bought the pc with a credit card so I would only be out of a pc or downgraded so I ask for a psu replacement and then about after 20 minutes of standing at the counter waiting for someone to give an answer they bring me a replacement power supply that they can only do half off of and I still have to pay 40 dollars for them to install it only for me to take it home and the rgb case fans not work so I have to take it back the next day because they where closed and it stays there for a few days until they call me saying they forgot to put in a wire from the psu and tell me to bring the box for it back up there now it is three days since I brought the box to them and it still is not ready

Found a few good deals and purchased. The store is well organized and clean. The staff is friendly and attentive. Plenty of parking, good location.

The staff is friendly and helpful just wish they had more Nintendos in stock

TJ was super helpful with everything computer related 👍

Clean store. Low inventory like most other best buy stores.

The absolute worst customer service ever. Lost all of my information on my extended warranty for a 300$ watch that was less than 4 months old. The lady that sold it to me originally no longer works there? I can only wonder why? She did not enter ANY of my information into the system there fom I have no recourse. They are even unable to check the serial number and cross check ttheir inventory. Long story short Im out 300$ and theymare incapable of making a simple decision in order to remedy it. Buyer Be Aware.

I have been trying to get my order sent to me! I’ve called the Best Buy countless times never getting anyone on the line. I called today as well I went and warmed my food up went to the bathroom and checked a patient in, and guess what the phone was STILLLLLLLL ringing a total of 15 minutes and 59 seconds! This is very unprofessional! I know theres a shortage of staff etc, but come on people>

Clean, fast service, easy to find things, masks and squirty stuff still required.

Best buy is a wonderful place you can get whatever you want some of the workers are full of themselves

Great service but not given sale price as marked

Poor lit parking lot it feels very unsafe.

Its a good place to shop for all your electronic needs. Just wish the prices were better

Very helpful staff!

Outstanding curbside service! Open late even after the store was closed. They brought my order to me within minutes of announcing I had arrived. Perfect way to shop.

Staff is very helpful and knowledgeable.

Good products and good aftermarket care

Guy was rude when I needed help with my laptop