Always great and friendly service! If they dont have what I need they have no problem telling me where I can get it. Shout out to Will who is always a big help and I cant remember the guys name who helped me pick out a gaming computer but when I do Ill update this.

I like everything about Best Buy, love all variety of televisions, great variety of computers to choose from, great Cellphone promotions, appliances and not forgot about clearance section, they have great sales and they willing to match any price but last time that I visited them I didnt like how the personnel at the front treat me, first a girl asked me what was my visit for and when I told her, she said have a nice day I thought shell indicate where to go and the personnel at the floor they were doing their own business and not asking me if they can help me with something, Im the one ask for help walking to the other department bcuz where I was nobody was there and finally someone helped me out at the time to do the payment I asked where to pay bcuz I didnt see any cashier open, the one was available it was for online orders so I asked where I can pay an a employee showed me the online cashier when I went there the girl who was in that area told me that she only attended online orders then I asked where I can pay, she told me to wait, so I waited until she finished that she went to open the other cashier and until then I was able to pay, for a moment I was thinking to leave; theyre very disorganized and the employees were not professional, they dont know if you in a hurry bcuz you have another important thing to do; they need to be more ORGANIZED and have two cashiers open for online and shopping, I didnt like my experience this time, please pay attention to costumers if you want business otherwise youll lose costumers bcuz I not sure if I want to go back, Im disappointed 😔

The associate was courteous and friendly. He got exactly what I wanted promptly so that I could get home sooner than expected.

Best Buy has superior or quality products for sale and great brands. It is the ideal merchant/store to purchase from if you need an item immediately or that same day. However, if u dont need an item ASAP do your homework and research your needs. There is a high probability that you will find it cheaper on internet or another store.Best Buy does inflate prices and their customer service is not of a high caliber.

And he plays for the gadget and if youre up to date on all that technology in todays modern age I think this would be the place to be

Excellent service. Great knowledgeable peeps that helped us.

OMG! I KNEW BEST BUY WOULD HAVE WHAT I WANTED IN-STOCK!AAANNNNDDDD IT WAS $10 CHEAPER THAN WALLY WORLD! (who didnt have it in-stock)Dorina was sssooo nice and helpful!So helpful that I didnt even trip on someone parking SUPER CLOSE WHERE THERE ARE SSOOO MANY OTHER SPOTS AVAILABLE!Does this happen to anyone else?Oh I bought The Shark DuoClean PowerFin Upright With Powered Lift-Away Hyper VelocityStrongest Suction!

Its the only one in the AV area but they have an excellent quality of electronics. I really like geek squad and the extra insurance they provide... Im not knowledgeable in a lot of technology but having help to guide me is awesome

Had to get a refrigerator. The last time I bought one was 18 years ago. Who knew there was so much that a refrigerator does these days. We had a really nice lady to help us!

Jeffery Cox, the GM was much too busy to attend on floor demand. He sends Mike who is oblivious to eat customer needs are and walks away while customers are talking g to him.But likely Sal Alvarez understood the situation and made very satisfactory resolution to the situation in hand. He gets all the 🌟

We worked in digital words so, before buying anything live to deep dive about the product pro and coins...always visit best buy blog to figure out for take out or drop it...

I think a few more floor workers are needed to help. Other than that, they are helpful, and go out of their way to make sure your visit was successful and fulfilling. Nice and well educated about what they do. Good work 👍😁

Great offers and shipping is quick and reliable. Ordered a Gaming PC and got it delivered the same day... great service.

Had a bad experience when I came into the store. went directly to pick up my item that I order and no one was at the pick up section so I. decide to wait until 20 minutes had pass then deicide to look for anyone to see if some one was working at Best Buy. found out that they were on their phones. Was not happy with the people that work at this Best Buy store.

The first thing I asked was do they have open boxes for sale for TVs he said no.He asked me if I had a Best Buy credit card and I said yes but I dont charge on it. He didnt let me know that you get a discount if you use it I found that out later and was told it was too late for me to change and use the card.Later as I was leaving I saw that there was open box TVs for sale.

I will never shop online with Best Buy again. We bought a refrigerator with the description and specifications stating there were a glass shelves including the freezer shelf. When it arrived it had a wire shelf in the freezer. I contacted the support team who gave me a choice of bringing me another fridge with the glass shelf in the freezer and picking up the other one or $100 off the price. I chose to switch and get my glass shelf. When they brought the replacement, there was a wire shelf in it too . He said none of them in the warehouse had the glass in the freezer. So he left and we called them. They were so flipping rude, they refused to honor the $100 off and denied they made the offer, but refused to let me hear the recording of the call,(made for quality purposes). They refused to put me in contact with the main corporate office. It seems to me like this company doesnt back its products or its word. Only walk in the store on this one!

Had my car audio installed. Guys are great! Excellent service, they explained and answered all of my Qs.

Good service overall. Employees are on it on offering their help to customers checking out products or wondering around looking for the department they need.

If you guys ever want to buy a new phone? I highly recommend going to this best buy. Ask for Blu. It was busy, but he Definitely made time to help me in every way. Thanks again!

Quick service for drive up pickup, clean store and pretty solid stock, would recommend for tech needs if you need something right away or arent sure exactly what you need.

First time in this best buy. Honestly the racks were void of allot of good things. People must be snagging them up, but if thats the case then why not come over a new supplier. Came in for a charger but its tool almost an hour to find what I was looking for because I was waiting for the single associate in cell phones to help. Honestly I saw least a dozen employees just chit chatting amongst themselves, or doing absolute nothing. Still in got what I was looking for and the girl working at smartphones is awesome. Thank you..

If I had a Samsung Note10 or higher the rating would be at least 4 stars. I was told Best Buy would have a Note9 Stylus Pen, so I went there, hopefully mind you, and found out... No, but we sell Note 10 S Pens. Ive no reason to be mad, so Im gonna end it here.

Best staffs in the world.From the greetings to the sales professionals.Nick was our laptop consultant, very knowledgeable. Before Nick there was this one computer sales lady, I forgot her name but she too was extremely knowledgeable and helpful.Keep up the great work Palmdale Best Buy !!!I also came again to return & buy a few lap top accessories. The gentleman behind the counter was awesome too.Thank you, Steve

I give Best buy one star because for the first time I did an on line purchase. And when I received it it wasnt what I expected. So I did a returned immediately. In 15 days later they had still not acknowledged my return even though online it was saying it was delivered to them 15 days ago and when I made a call the representative said to me that when the merchandise get back it has to be inspected before we refund and after we inspected the refund takes from 5:00 to 7 days so I waited another 10 days I called back the representative said to me will your refund has just been approved and itll take 30 days for it to appear on your account so the whole refund process cake from 30 to 45 days with Best buy and that is the most ridiculous thing I have ever ever heard I will never buy anything from Best buy not online.

It doesnt contain all the things needed. I tried to get a Playstation, I didnt agree

Buying appliances at Best Buy is very simple The problem is getting it delivered Best Buy offers the worst delivery service I’ve ever had they lie to you and give you the runaround as well you can not speak to a supervisor the delivery service that they used claimed to knocked at our door, are security cameras show that they did not knock at our door so obviously they were lying instead of getting it delivered the next day it took an additional three days. Be careful while using this Best Buy delivery service

Its a nice store but whenever I go to buy something there...they dont have it. Even when their website says that they do.

Horrible!! Had a warranty in my Ps4 controller, customer service decided to give me back a store credit. For what? The controller is not available in the store and online so what was I supposed to do? I went back to get my controller from customer service I had to talk to a manager to do that and the answer was you just made it under the 10 minutes return policy What 10 minutes policy? I was still inside the store. I did not want to get stock with a store credit. Unfortunately just purchased a washer and dryer not long ago if I could ill return everything. Best buy is no longer in my list. Ever again!!!

I went in looking for a new laptop that I had seen at a different store. I ended up finding a better one however the only downside is I wanted to finance it/make payments (the laptops I was looking at are between $1100-$1700) and they only finance thru their credit card. So back to the drawing board because I dont qualify for their card.

Friendly service and prices.

Great customer service. The associates were very helpful

Very friendly and accommodating. A customer service associate asked me what my shopping needs were and directed me to the appropriate area to find what I need.

They need to label things correctly and have an easier way to find things. I tried to buy two 50 foot cables that were labled wrong after searching the wifi and pc cable section and not finding any cat5 or cat 6 cables. Fun to walk around in but frustrating to buy in.

I have an credit card with Best Buy and did not have my card on me which doesnt matter because they can still look up the account and charge my card. WELL that wasnt the case on this day. They couldnt find me in the system so I had to call customer service only to find out THEY have my name backwards in the system! My last name first and first name as my last. Ummm how convenient is that? I ended up paying cash for my merchandise.

Well I will give you a Superstars on the 6th of April I went there for the first time and purchased some item salesman was great actually four gentlemen to carry me but after that I was a female it was the worst experience I experienced in my life for the first time buyer at this particular place I personally dont recommend it but you know you can do what you want is your life I know Im not buying anything I went there today to get a price what they wanted to sell me and order the my TV will be able to receive the signal from my receiver the cables they come out they should be able to fit the use of most of the televisions but this new models are coming out that you have to buy something additional to make a long story short the addition that I needed to buy for my Sony TV get what I mean you should wait to make a book personally speaking whatever cables come out of your receiver it should be able to fit on the back of the television nothing should have changed it used to be universal I will not recommend it

Im guessing its just how things are in these weird times, but the selection feels lacking. Hopefully everything will get restocked soon and the store will feel full. Ive had to order online and wait for many items.

Found an open box USB c vehicle charger; gift 🎁 for my Step Sister and time.

Best place in town to get your electronics. Where else can you find your favorite video game, or get the latest Apple or Samsung products? Got my drone from there! Love best buy! It brings out the inner electronic geeks out of guys!

Great place to get good stuff for your life

Excellent store, always well kept and the associates are very helpful, and generally pretty knowledgeable about the products they sell. I always have a good shopping experience here..

Drive up and park where Online orders are and an associate brings your order out to you!

Customer service was great got our items at the price they said they loaded into the vehicle for us and even thanked us. The store was clean and organized

During the week the line outside is not too long, but on the weekend can take 10-15 minutes to get inside. I went on Tuesday and the person who helped me was extremely helpful and I got a great computer. Also helpful to have gotten 12 month interest free financing on my purchase.

Shopping fir a Laptop. Not sure prices are as competitive as the name. Checked Walmart and I may do better there HP i7 $689. Better deal!

Covid-19 makes any experience less than desirable, the store made efforts to keep everyone safe.

They only have a few Employees, they Dont have any stock, bought the Apple AIR,. 9 days, still do not have sim card, it has to be mailed. there online service is worse, and can never talk to anyone, they have went downhill..!

I forget the gentlemans name that helped me but he was very helpful and took the time to answer my questions. I didnt feel rushed at all even with it be a week before Christmas, he took the time to help me. Very professional!

Apparently they have a policy where only women need to wear a mask in their store while men can walk around in front of them without a mask. If I could give zero stars I would. Ive spent too much money in this store to be discriminated. Wont be returning.

Very helpful associates. Showed me exactly where I needed to be and answered my questions.

They did a great job of setting things up in the most efficient way possible. They really try to expedite the check out process and keep things clean. I liked that they have good management over how many people are in the store and still keep have enough employees to help customers on the floor.

They always have what I need!!

20 minutes and 3 employees telling me they would get someone to help me and got a Manager names James who was not very pleasant just to tell me an item wasnt in stock. The website said the item was available and when I called to verify the recording said they werent taking calls. 2 families left waiting for someone to help them with washer and dryer. They were already there when I got there and were complaining that employees were just walking by telling them someone was coming. Just very bad service.

Good prices. Horrendous selection. Seems like its sliping further from technology these days.

Sells out of every car stereo under 400 dollars, puts up no signs, and has no employees in the section, so you waste 25 minutes of your life making a selection and 5 more finding help only to be told LOL SORRY WERE OUT OF EVERYTHING. Literally the cheese shop sketch from monty python, plus overpriced movies.

Wide variety, helpful, friendly personnel. But customers should be able to contact store directly instead of being transferred to a telephone center when I asked a question about a product price in that store. The call center customer service could not give me an answer. Based on the Best Buy website, products can vary from store to store.

Good service, and they had what I needed. In and out in 15 minutes.

Hate it here I had gotten warranty on my tv a five years and I came back two years after buying the tv and they said they returned the money from my warranty 2 weeks later and I payed cash so I dont get how horrible people no help with staff

Knowledgeable staff is helpful once you find a person to help. The store has a limited amount of employees working during COVID.

Nice Employees... They go out of their way to help you with your needs. A special thanks to the young lady whose name escapes me at the moment but- she had a very beautiful Unique Name. Sorry for not remembering.

Hard to get helped but when they dis help me they were very knowledgeable

Great experience and friendly service. Im saddened that I didnt get the name of the gentleman that assisted me. However, he was very patient, knowledgeable, friendly and not pushy. I want to add that the young lady Maggie assisted me the day before and she too was friendly and patient.

Everthing bout was very and kindness people

I was looking for I-fit watch. kind of a very pricey.

Needs more pc products, more display port cables, also the cable prices need to be lower honestly. $20 for ONE display port cable!!! Thats insane!!! You must think Im stupid or something cmon man you know you wouldnt buy a $20 display port cable

Love that they have items I need.

Good as always. Great customer service. Practice great safety standards.

Bought my mom a Jitterbug 2 phone the employees were very friendly and helpful.

Bought a dashcam, took almost a month to arrive. Also bought the wire harness, installation cost and extended warranty. When it came in I was told Id have to wait 2 months to have it installed. Maybe if corporate didnt layoff so many employees, theyd have enough people to take care of customers not profits.

We had a great shopping experience today. We purchased a new coffee maker and was helped by Thycele (forgive me if I got the name wrong) She had a friendly demeanor and was very attentive.

Went in to buy a camera the Canon 5d mark iv was then shown three different lens which I was told would fit, couldnt try them on in the store because they have none on display so your force to buy it blind due to store policy that you cant open the item. Got them home and what do you know, not one went with this camera!

On sale getting ready for the kids go back to school so today was a good day

I made the mistake of buying a big screen TV at Walmart in tehachapi. The TV was too big for my stand. So, the 40-in was all sold out at both Walmarts in tehachapi and Lancaster and I tried Best buy. Best buy had a sale on the size on type of TV that I wanted for $179. Therefore I returned the TV to Walmart and was very happy with Best buy. The purchase was really quick In-N-Out no lines. It was a great experience.

Best Buy, Not very helpful when we asked about a Printer. So we left and went to Staples and a young gentleman went over all the printer specifications. I know it was only 300+ dollars that we spent buying a printer, however customer service was without a price. Simply the best.

Couldnt get help with appliances! Waited too long!

Terrible service. My girlfriend and I went in yesterday to shop for earbuds. We checked online reviews on some and decided to get Sony brand. I went to the front of the store and asked an employee that we needed assistance over at the Sony earbuds area and she called in on her radio for help. I told her Ill be waiting in that area. So we wait for 10 minutes and no one shows up so I head back, meanwhile other employees see us but move on to whatever theyre doing.Im a bit frustrated so I walk back to the front and I see the same lady earlier notice me and tries again on her radio. She gives me no update, nothing at all, walks around a little. I walk back to my girlfriend thinking that maybe someone will come now because of the employee. We wait 5 minutes and Im even more frustrated, this whole experience is just weird that were not being helped and theres no urgency on helping us since weve been waiting for a some time.I walk back to the front and the lady employee is gone, replaced by her lead Im guessing because he was wearing a black shirt. So I walk to him and ask if I could get some help. He said sure and then a new customer came into the store so the lead employee told me to wait while he questioned the new walk-in customer. I say okay, Im feeling disrespected, I have been waiting for service and now I have to wait longer after someone who just came in? The lead employee notices this so he stops questioning the new customer and starts to ask for my name. I give my name and then he asks for my phone number. I didnt have my phone on me at the time because I left it at home, I didnt want to be bothered by it because it was an evening just for my girlfriend and I. I didnt tell him I didnt have my phone, only that I didnt want to give him my phone number. He says how are they going to find us in the store. I say weve been waiting at the Sony earbuds for 15 minutes and he proceeds to tell me to calm down. His assumptions and lousy customer service has me frustrated but I say nothing more since it seems hes trying to talk over me and not help me. All I want is the Sony earbuds.He begins to describe me on his radio in a rude tone, I keep my mouth shut. He said someone will come help I say OK and leave back towards my girlfriend. I update her on what happen and we wait for a couple minutes and then I walk back to an area so that he can see that Im still waiting.An employee comes up to me, I saw her come in the store while I first started talking to the lead employee, and she proceeds to help us. Im tired of this experience and just want to go. We purchase the earbuds not noticing the box is dented. They are supposed to be a gift so Ill be returning it today.This staff needs retraining. I understand that times right now may be hard but treating people like human beings should be standard. I work at the canteen in the hospital of Veteran Affairs in West L.A. and Ive my fair share of frustrated people on a daily basis but it doesnt give me any right to treat them unfairly.Beware of an older age employee wearing a black shirt with white hair in a ponytail.

For there to be so many employees walking around there was no help.. nd there is alot if employees but they will only have 1 register open..

Very helpful & great staff! 🙂

Great service, fast and efficient.

Was askes to leave by manager after being let in and was social distancing while trying to look for a cable. Explained the situation to the manager but he didnt seem to care. So I left with my daughter. I guess this is why everyone shops on Amazon now. Will not be returning.

Not a great experience tonight. I wanted to purchase an HP laptop they had on sale. Not available, but was told I could order it, and have it shipped directly to the store. Nope, the associate provided me with the wrong information. He even offered me help if I didnt find what I was looking for. I return back to him within minutes and he states Im closed now, go stand in that line over there. I love Best buy, but this wasnt the best time.

Not bad some employees helpfulOthers are trying to just make sales.

Clean place staff was helpful and the managers we great!!!!! Thanks guys!!!!

I tried to get tv services there but they do not service any tv that is 40 or bigger. So if its bigger than 40 please call the p# so they can come inspect in your house.

Very good customer service i got a, good deal on a 70 inch TV

Meh. i waited for at least half an hour at the curbside pickup area bc the person said my check-in didnt come up on their gadget. im a patient person. they were friendly and apologetic but not sure if i would do this again. first time experience with best buy. 🤷🏽‍♀️

I really liked the fast prompt service. Very nice customer service.

This review is for when calling the store (geek squad). Called multiple times and waited in queue only for them to always hang up on me. No answer.

I placed an online order of an item this location had in stock. I was promoted pick it up curbside the following day. The next day, however, the order kept saying it wasnt ready and that they would let me know when it was. I was pretty patient and the day went by. About an hour before they closed they updated the order saying it was delayed and that it would be a few days. Even though it is in stock. I was a little annoyed, but I figured I would just go in the following day. But then they updated the order again and said it was ready literally three minutes before the store closed for the night. I am at least five minutes away. I understand its the holidays and the pandemic hasnt made it easier, but it feels like there was a severe lack of effort.

We treat our clients buyers or sellers with the best service possible. We have great knowledge with trustee Sale and flipping houses. We help repair your credit.

It the best we got

Hard to find a worker..thats not busy..thou..did get personal help.and help loading car..good experience

I did a curb side pick up for some either net cable. They were quick, and very aware and social distancing with gloves and a mask. Awsome service.

Well organized easy to find what youre looking for but prices r a bit high.

They do not answer their phone at this location and it makes it impossible to check on available stock or if you have local questions

Had my wife pick up an order for me and they wouldnt let her take it because her name wasnt on the order. So for those that are ordering stuff online make sure you add the persons name on there. It doesnt matter if they have the order number and are married to you. Best Buy is dumb.

Very helpful friendly knowledgeable ppl helping you make the best purchase that suits you n your needs love they come our n install

Sold me a pc ty

Fast and the lady at the register was very kind

Went there to return something I bought by mistake. I needed some stuff for a new stereo and an employee stayed a little past his clock out time just to lead me to where they keep the car stuff. Guy working in the car parts area of the store on August 28th was really nice when helping me choose parts and even explained how to do the wiring for a stereo. Didn’t catch their names but those two guys really made my day. Overall had a great experience at this store.

Fast and painless. Store was busy but still quick check out.