Best and most thorough eye exam Ive had in a long time. Highly recommend the alternative method of eye dilation. More precise. Dr. Evelyn and welcome staff were very kind, prompt and professional. A bit more expensive than other exams but for my tired old eyes, worth every penny!

Iliana is the BEST at fitting frames and recommending a style for your face. If your frames are in need of adjusting you must see her. In my opinion she’s a great asset to this company.

Bree is amazing! I went to the store with my glasses and asked if she could change out the lenses for me. She did it in five minutes and she didn’t charge me. Bree provided Great service and was super friendly. Thank you so much Bree!!! Your the best!!!!!

Bree was absolutely delightful. Very poised and kind and patient. Wonderful customer service skills. I walked in in a terrible mood because I had lost my glasses and she totally turned it around. Now I kinda want to lose my glasses again. (That last part was not true). In truth a wonderful customer service experience.

This was my first experience here and it was nothing short of amazing. The staff was great. The Doctor was full of energy. I had help from Jose who was very knowledgeable, very very helpful. I would definitely recommend this place!

I was able to book a same day appointment and saw the doctor 10 minutes after general testing. Dr. Nguyen is very informative and testing was super fast. Robespierre definitely cares about his customers which is very important to me as a consumer, I also enjoyed our conversation. Thank you LensCrafters at Millenia I will definitely be recommending this location.

I walked in and asked about eyeglass repair, and they helped me on the spot! They repaired my favorite pair of glasses and sunglasses in minutes…seconds if you count how fast Jade fixed one pair. They are amazing!!!!

Bree was so conciencious about my limited time and was very helpful in getting me out the door in time to pick up my kids from school. She walked me through the fitting and all my options for lenses and spelled out all the charges as well which I really appreciated. Great selection and great service at Lens Crafters at Millenia Mall.

Best service ever. It is so easy to get glasses and ask questions, etc. This is the place to go for glasses. Bree helped me today and it was effortless for me . She and the rest of the staff are very professional and polite.

Bree, Rosa and the head staff have been very attentive to my needs. They are certainly an awesome crew! Thank you all!

The facility at Millennium Mall was awesome. My husband and I had our prescriptions updated however I needed my refractions tweaked. The staff was very understanding and accommodated my request to evaluate and remake my glasses. My eyes are very difficult to refract as I have about 20 radial keratotomy scars and others from additional surgeries. Everyone at the 2 facilities (Exam and Fulfillment) were immediate in their positive action to improve on the results. Thank you everyone.

The entire staff was amazing today. I went back to make another purchase. In media our look is important and the right lens matters under HD lights. This store has given me such great service. I couldn’t be more pleased. Thank you so so much. Candice.

This LensCrafters location was excellent. Even though it was a busy Saturday, I was able to get an appointment in the middle of the day with the doctor. The store was busy but I was helped right away. I met with the assistant to get me started and I saw the doctor not 2 seconds later. The exam went by super quickly and the doctor was able to test my eyes and get my prescription contacts right away. All in all I was there for less than 15 mins. Great experience.

First of all, I never wrote reviews before, but I had a very bad experience with LensCrafters at mall at Millenia. I had chosen a bvlgari frame and I asked to order a new one because they are expensive and I do not want to get the displayed one. And I went to pick it up. I found that the frame is cracked totally cracked. Not sure how they want to give something like that to a customer. So I told the girl it is cracked, she told me one second. Then she got the displayed one and exchanged the lenses and she gave it back to me with fingerprints on the lenses. I told her I wanted a new one, she said this is a new one. Even thought she knew I saw her while exchanging the lenses. She Was lying and she had no problem with that. The manager came and she did not do anything, not even offered to order a new one. And she was dealing with me in a very very disrespectful way. I ended up returning the whole order just because they did not offer any solution. And I couldn’t drive without glasses that day and I had to wait for someone to drive me and my baby. Anyway, very bad manger and her name was Yuri as I can remember.

Wonderful experience! Love that they really listened to my likes and dislikes and we found the perfect pair.

I love my experience. Robby was really helpful and my new glasses are just perfect.

Dr. Feenstra was so amazing. My exam was so fast and efficient! I highly recommend coming to this Lenscrafters. The ladies on the doctors side were knowledgeable and kind.

Incredible service and professionalism, the technology they use is also very impressive. Yuritza and Iliana took care of me and my girlfriend they were very attentive and friendly. Would definitely recommend!!!

000000 stars. The representative made and error by deleting my file preventing me from getting my refund. I needed to return a pair of glasses that gave me severe headaches. Come to find out the prescription they put in the lenses didn’t even match the prescription in the system nor the previous pair of glasses that I had on upon entering the store. Currently been waiting over 1hr just for a refund and I’m still in the store past closing hours. Smh I am never returning or recommending this location.

Ms. LyAnn and Dr. Feenstra were extremely professional and helpful. They both were very thorough and patient when explaining everything .I look forward to next years visit and having another wonderful experience.I would definitely recommend this office.

LensCrafters in the Millenia Mall.I went for a second opinion on an eye exam.The doctor confirmed that my other prescription was too strong.The doctor listened and educated me about my concerns.

Always a great experience! Feel confident in the treatment and care I received. The staff is always professional, friendly and caring. Anthony was Amazing he answered patiently all of my question, took really well care of me. I already told all of my co workers and family members to go see them. And Dr.Feenstra is excellent, knowledgeable and friendly.

I was unable to get my sunglasses sized by their original store so I thought I would try LensCrafters. When I walked in I was immediate greeted by an employee by the name of Iliana. She assisted me and made sure the glasses I brought in could be sized properly without damaging or cracking. As she melted them down she was patient and made sure I was satisfied with the new sizing. There was no charge even though these glasses were not even from Lenscrafters. I could not be more pleased with what they did for my glasses and the wonderful customer service that went along with it.

Great quick service, optomitist took her time to explain my results and they have a wide range of glasses.

It has a clinic inside doctor and crew was very helpful very nice they made you feel like home, everyone it very help full even team lead

Great place and service. Illiana from Millenia Mall, Orlando helped to fix my glasses and with a nice smile on her face. Thank you!

I have been wearing glasses/contacts since I was 11 and have been to my fair share of eye doctors. With that being said, my experience at this location was hands down the best I’ve ever had! Quick, efficient, and very friendly staff. I would highly recommend this place to everyone! Shout out to Kerry & Dr. Feenstra, thank you for all of your help!

Bree was very kindly is attend us, we really recommend her at Mall at Millenia.

We are very impressed! Thank you so much for getting me my glasses today!!

Loved this place! You can definitely find more frames options than in other stores and after looking for a while, I finally find my next pair of glasses here. Customer service was great as well!

Gigi provided prompt, courteous service! Lens Crafters fixed my glasses without charge - even though Ihadn’t even bought them there. Excellent service.

The LensCrafters at Millenia is the best and every single associate has always been lovely to work with. I’ve gotten at least 4 pairs there now and the glasses have always been perfect, ready quickly, and last forever. Jose and Jadie are especially wonderful and made the progress quick, easy, and enjoyable. I’ll never go to another store for glasses!

I came in with a lot of questions and Gabrielle was super nice and helped me with my glasses it was a small replacement part and I came out with them like new ! I’m so happy this saved me a lot of money !!

Ms. Bree was simply the best! She knows her products and her customer service was simply the best!

Very accommodating, professional, knowledgeable, patient, thank you GG & staff.

All the employees were very respectful and willing to help. The products are always of quality.

Pleasant staff, friendly and professional. Good, rapid service

The staff was very friendly and efficient. The doctor explained the exam results in a very clear manner. The salesman helped with taking pictures so I could see how I would look with the new frames I had chosen. It was a very friendly atmosphere and a very pleasant experience.

I received help from Robespierre he was a great help, I was in and out, thank you.

Amazing service !! Everyone is very friendly and professional… even if they are understaffed sometimes and get busy under a lot of pressure they still deliver the best customer service with big smiles 🤗

I promised the very rude phone operator I would leave a review since she did not share her nameThe lack of patient care in the office is beyond horribleI got my exam in October received a call about my trials in late May. Called to pick up my trials in August. Not once did they care to tell me that they expire after 90 daysDo not go deal with those inept misinformed adults collecting a paycheckNow I have to get a new prescription which isn’t free is it?

Bre was great! She was informative, knowledgeable about the frames, lenses, and the process. She made us feel comfortable especially when it was super packed. Further, she was accommodating and waited while I went to grab my eye prescription from my car. Overall, a great experience and a great example of ideal customer service.

Dr.Kimble was so informative on what issues I was having with my sight. Robespierre was so patient with me during my visit I was going back and forth trying to decide and he was so helpful through the whole process

My first time at LensCrafter Millenia location. I had the best service with Michael. He was very knowledgeable, professional, helpful. I strongly recommend this location to everyone. Theyre very friendly and helpful.

Very professional service every time I visit !

Went to order a new pair of prescription glasses from Lenscrafters at Millenia Mall with my sisters. Ileana Vazquez took care of all of us. She was very helpful, patient and knowledgeable. We each ended up buying 2 pair of glasses and left very satisfied with the excellent service she provided to each of us. Kudos to Ileana!

If you want the best Eyewear experience possible go to the LensCrafters at the Millennium Mall and ask for Jadie. Her assistance help me tremendously.

This is a great place to buy your glasses 🤓

Customer service was good; however, the onsite provider Dr David Feenstra secretary charged me $25 as a copay for the annual basic eye exam. When I went home to review my insurance benefits, my policy does not have copay for the exam. I went to the office to clarify why the secretary said it was a copay when the insurance will reimburse the full amount. She stated that I misunderstood, that is procedure the insurance does not cover. I replied her back it was not a misunderstood, she clearly told me I had a copay for the visit. I told her that is not legal to use the wording copay for a procedure the insurance wont pay and they need to advise the patient before. I am a certified health insurance coder and I know the law top to bottom...of course I got my refund in seconds but watch out with this provider practice! Also, I was told by the LensCrafters representative my new frame will be ready in three hours and they will send a text message...I spent into the mall four hours and the text message never came through. Two days later I had to call to find out my order was ready to pick up because no one send the text message and/or a phone call to advise. This is the first time with this company and I would say the last one.

The staff and doctor here are amazing, the doctor specifically was unbelievably courteous. Come here!

My daughter lost her glasess while we were on vacation in Orlando. She had her new glasess in less than one hour. Thanks Bree!! Excelent Service!!!

Never have I had a bad experience at LensCrafters till now. Been buying from LensCrafters year 8 years +. You walk in took 10 minutes standing at the front to even get acknowledge. Waited 20 mins sitting down and still didn’t get helped out so I decided to walk out. I understand if their busy. But to see staff finish with a customer and than just stare at their cellphone instead of help the next guest not worth my time.

All the staff here are great! So patient with my little guy!

This is the most efficient visit I have ever had doing my lenses..The employees are very serviceably and willing to help.

Excellent service, no long wait!

Extremely rude manager who likes to make it known that shes a know it all and will not stand for being corrected, even after her half hearted apology she still continued her condescending tirade and even raised her hand when I tried correcting her. She may be the store manager and know about glasses but Ive also been wearing glasses for 12 years and know what Im asking for since its not my first rodeo buying glasses from LensCrafters.The managers name is Astra and I highly recommend not working with her if at all possible.

THANK YOU LUXOtTICA NORTH AMERICA FOR PEOPLE LIKE Bree!

*We had service at hwy 50 Colonial Dr lensCrafters was excellent customer service they made me and my wife feel welcome Offer the best whatever they had .( no culture or race ) stop them for helping us.*The same goes for the Florida mall awesome customer service for the front entrance all the walking around looking at eyeglasses and shades.Your location have all of what the world do not need more of the lady at the front door push us aside and offer all the white people seat in the store i left and my wife told the lady at the door who suppose to assist everyone equally simply she did not ( my wife give her and ear full I know for a fact we have spen over 6,000 on eyeglass and other items over the years so we are upset but what could we do we are civil respect people.

Gigi is amazing!!! So lovely and friendly!

Great place and fabulous people!

Anthony is awesome. Adjusted My glasses and really got it right...

The staff were friendly and welcoming, Im glad theyre taking their time sanitizing the tried on frames I appreciate their effort in keeping up with the recommendations & guidelines!

Amazing service! 😊

The attendants are super friendly. They go above and beyond to sanitize the glasses and have a good process to ensure a sterile environment.

Unorganized staff as customers are not being handled in an orderly manner

Amazing customer service

No wait, knowladgble staff and same Great Customer service always.

I was traveling and the optical adviser helped me solve an eye emergency when Warby Parker couldn’t. Five star service!

Dr Feenstra was very personable and professional. He made everything easy to understand and it was the quickest and most efficient eye exam I have ever had. Iliana helped me order my contacts and she was so incredibly nice and helpful.

I have been a LensCrafters customers for 6 years and have received excellent service every time I go, both with the Dr and with the lenses/ frames staff. I wish the store I go to (Millenia Mall) would have a larger selection of frames, more edgier choices. The staff is very kind and will do whatever it takes to help you out.

I went to get my new glasses today, and the staff were very professional and helpful. Thanks to Daniel and the others two ladies that were there today. I like to go and get glasses from there. Very satisfied

I love the service and the store variety but even with insurance your glasses come up to way too expensive. I purchase this time due to covid-19 cause it is hard to go from place to place as freely like befofe and also cause it was an emergency but I won’t purchase from you guys again. Sorry I am just being honest. Your glasses come up to waaaaaaay toooo expensive.

We have used Lens Crafters for many years. Yesterday we went to the Millenia Mall Store and had a good experience. However due to the COVID-19 situation any pair of glasses that anyone took had to be put into a tray to be sanitized by a staff member. There were at least 12 trays of glasses to be sanitized at the time that we went (3:00 pm) My wife and I were ready to replace our glasses and had our eye exam, but I thought that if I tried any glasses on I would be creating more work for those poor employees there, so we left and are going to try to go in today at an earlier time. So everyone remember if you really need to go, go early and please try on only what you need. Lets all do our part to stay safe.

I had the best experience Dr. Feenstra.. (I don’t remember how to spell his name but I believe he’s fairly new to the location)... and my sales specialist Jadie was phenomenal. It was my first experience with LensCrafters and using my personal insurance for the first time - Jadie made it so easy. She clearly explained my benefits and provided exceptional customer service. I felt like she genuinely cared about my experience. They were friendly, efficient, and attentive. Wonderful experience, I will be back! Hopefully Jadie receives high praise for the work she does!Also the digital technology at LensCrafters is out of this world. Okay that’s all!Thanks,Jocelyn Williams

Daniel T. was very helpful and patient with my friend and I. Patient in the sense of him trying to do his best to show us all the different brands that were similar to the specific style we were looking for. We ended up purchasing three glasses all together, each with prescribed lenses. He also did his best to help us stay within our budget. Daniel is super knowledgable and friendly ! It was my first time coming to Lens Crafters and I absolutely do not regret it because of the experience your employees provided.

Great, nice staff!

First of all, to every Lenscrafter customer, please be aware that they had a data breech. I was told this by this locations manager, and it doesnt seem like they were planning on telling customers about their health information and personal information being breeched. Second of all, they have just been an absolute pain to deal with. They apparently made my glasses incorrectly, adding an additional 2 weeks to the time it would take for them to be ready. So Im going to have to wait 1 month to get my glasses. There are probably kids more competent than the manager of this location and the employees.

Amazing experience ! Great staff

Waited at the front of their queue for 25min to get into the store. During that time 4 people left the store. Yet we were not allowed in. 5min later only 2 of my party were allowed in. 5min after that, 3 people behind me we allowed in because they were friends with the door attendee. Following that, all capacity rules were abandoned and 5 more people walked right in. Sales rep took all our details then abandoned us. Horrible experience, capacity rules only apply to some apparently.

I had a awesome experience. The staff was friendly and helpful.

I Felt Welcomed The Second I Walked In. The People Who Work Here Are Kind, Informative And Just All Around Great People! I Got An Amazing Pair Of Frames From Their Recommendations. Thank You So Much.

After some scheduling mishaps with my local VisionWorks, I decided to opt for LensCrafters instead. On Saturday, I booked an appointment online for Sunday. A representative confirmed my appointment via phone Sunday morning and verified my insurance/out of pocket cost to ensure I was comfortable with the amount. When I arrived at the Millenia location for my appointment, it was very busy but the staff was warm, accommodating, and did a great job with acknowledging all customers and efficiently getting them through the process with the back-to-back flow. Rosa was hospitable and helped me through the pre-screening and insurance verification process. She ensured the devices were sanitized prior to each use. The digital eye exam and photos taken were quick and Rosa explained each step to me very well. Dr. Feenstra was warm, positive, and made me feel comfortable with setting expectations with my eye prescription change. Rosa printed out my new prescription and directed me to the optical team if I decided to purchase frames same-day, however there was no pushiness or pressure to purchase frames in-store which I appreciated. They also encouraged that if I had other frames on-hand, they may be able to fit compatible lenses. I explored my options in-store as there was a wide selection of designer frames in addition to cost-effective options to suit a variety of budgets. Jadie (Team Lead) and Daniel T (Licensed Optician) were very helpful with explaining frame/lens features and ensuring I was taken care of. They were such a pleasant part of my frame-buying process and truly had my best interests at heart with educating me about each step in an objective manner. Despite the store being extremely busy, they went above and beyond to ensure stellar service for all customers. I am very impressed with the professionalism of the staff, the overall efficiency of the team with handling a high volume day, and evident pride and passion for the work they do. I am so excited for my new glasses to be ready tomorrow, and will definitely recommend this location to friends and family! Thank you for making my first visit to LensCrafters a fantastic one!

Anthony was AWESOME!! Here out of town, my glasses broke. BOOM! FIXED!!!LOVE THIS STORE!!!

GREAT CUSTOMER SERVICE Lens C rafters at Millennia mall in Orlando FLASTARA ZAYAS FREIL REAL PROFESSIONAL, Real Manager ! She provide quick and efficient service !She solve worries, about lenses, Frame and specific of my prescription ! Tank you very much! Im your customer for LifeElena T

Everyone was super understanding and communicative!

Dr Debbie Forrest was very caring and informative and Dana was very helpful and friendly while she placed my contact lenses order. Very satisfied customer here. Thank you ladies!

The team was incredibly patient, kind and attentive. No small feat during the Christmas/year-end rush to use benefits. Loving my new sunglasses!

Pedro was SO helpful. As soon as I walked in he greeted me right away, politely escorted me to a seat and I told him I bought my Ray Ban prescription eyeglasses online and needed them adjusted. He took them to the back and adjusted them in 3 minutes. I will be completely coming back to him and this LensCrafters!!! Love that guy!

Very smooth and fast service!

Excellent service

Iliana is wonderful and very knowledgable and a true asset.

Had an amazing experience there today. Andy, the store manager, couldn’t have been more professional, friendly, and helpful. Felt 0% pressure when browsing, and got honest feedback on how lens were fitting my face. Between the high tech eye exams and frame fitting to the ease of insurance processing, it’s hard to beat LensCrafters, and very hard to beat the service Andy brings to his store. I hope the company takes notice and use this location as a model for customer service, well done!

The experience in trying to buy contacts was not what I expected to be treated as a customer the team leader Edwin store manager Yurita Riviera should transfer or retraining Edwin on customer service very short temper and rude it seems like I was playing musical chairs sit here no sit here after getting up Ill be back in a minute, I said why are me to move if youre not going take care of me now he rolled his eyes back and answered me im going to take care of the people first,then on the phone then on the computer he came back but the damage was done ✔ 😕 I ordered my contacts but I new that things were uncomfortable when a lady siting behind him said dont worry your doing a great job as he was finishing my transition Im sorry but this kinda costumer service was terrible shame on you guy.

LensCrafters are amazing!

Great experience.

My daughter lost her glasses at a theme park and cannot see much without them. Considering we were pretty far from home, I made her an appointment at this Lenscrafters, hoping to get glasses the same day. In about 2 1/2 hours, she had a thorough vision exam and a new pair of glasses. All of the staff were super friendly and very understanding. Could not be more pleased.

Broken glasses in the Fearless River on our family vacation (Eek!), called this place since it was so close to our Universal Resort. They replaced the lenses same day and were super helpful. $10 Uber (one way) was worth it for getting them fixed in time to enjoy the rest of our time.

Great staff. Great experience.

Always pleasant experience. Staff and doctors are patient, friendly and make you feel comfortable and always willing to take the time to answer all questions and concerns.

Elizabeth helped me out tremendously with the purchase of these rare Ray-Ban Ferrari glasses. She went above and beyond with my purchase, made something that seemed so far fetched very seamless when every other store seamed to have just brush me off or push the sale to a different pair. My heart was completely set on these. We did the transaction and the glasses were in within days. She contacted me right away and now I have them. Elizabeth you are AMAZING and I can’t thank you enough for helping me get the glasses I’ve been wanted for the past year!!!! You are AWESOME!!!