Just looking for a new car...if the give a good price...ja ja ja

I visited twice to have my vehicle service and i must say the service i received was immaculate. John was my service advisor and it was like a relative and i interracting. I was treated respectfully throughout the encounter and the atmosphere was so welcoming and friendly. I want to say a big thank you to the entire team at Sutherlin Nissan Orlando.

Always very professional and organized. Waiting area has, Wi-Fi, computers, coffee, restrooms.

I got a new car Great nice people good job

Overall a great experience the vehicle we purchased was a used certified pre own Nissan staff and our sales person was polite and not pushy they answered any and all questions I had. Apon testing the vehicle we noticed the steering was pulling to the left why this was not taken care of before putting it up for sale is beyond me it is a inconvenience to bring a new car to have service done that is why I knocked off a star.

If youre looking for a better place to buy and service your car, well this is the place!! Friendly people, fast and reliable honest service! Thank you Southerlin Nissan Service...you guys are awesome!

No complaints at all the service was great from start to end. Comfortable seating and refreshments and just the courteous customer service was on point, Great job Sutherlin Nissan way to go !!👍🏾

They are horrible. Very rude customer service. Not helpful what so ever.

My Service Advisor DougVery professional & knowledgeable.

Awsome. Auto service

Great employee great customer serviceGreat service

We had Doug in service and he was exceptional! His commitment to meeting the needs and explaining everything to us went over and above.Also, Kenny Wright manager in sales is so helpful and And easy to deal with especially when you have fear of car salesman lol

I went to place for a door fix went to the wrong place for my app which was at nissan at longwood the guy took my info couldnt find it didnt even try to attempt was already annoyed that he didnt see me in system I have a nissan sentry for 5 years now really well as I go he told me he will ch a rge me 600 for repairing the door handle and labor I was really disgusted at this point I was covered with my extended warranty but I guess seeing a women he felt he was gonna get this money I dont think so was disgusted with how things were handke so long story short I was in the wrong place hp figure I went to long wood nissan I seen Zachary dambaugh and took care of me very professional. No question ask I was covered with a deductible 100 drove to that place wasted my morning . But nissan at longwoid there more professional and very cear.

Love it excellent customer service been going there for years 💯

Top customer service I get free oil changes every month I’m happiest customer in the world plus free car wash 🧽

I had amazing experience at this dealership. This was my families’ third car purchasing from Tobic and we are very satisfied. The facility is nice and everyone is helpful. Tobic did an amazing job helping us figure out the best car for us. I definitely will be returning soon to update my car. This experience surpasses even my last experience here which was great as well.

I refuse to get my vehicle serviced anywhere else. They take good care of you and dont pressure you into buying additional services.

Service rep I believe his name was Doug, super nice, explained everything that in the future would need be done to the car. Only problem was when I to leave car was parked in the service bay facing the entrance, forcing me to reverse in order to leave, not only was this super inconvenient, this also posed a potential hazzard, you guys have a lot of people walking around and cars coming in. In the future maybe dont park cars that a ready for pick up in the service bay, or if you do make sure they are facing the exit.

Its a wonderfull atmosphere, clean from when you walk in to the bathroom and I love there coffee

Great people, Great service.

Service there was awesome! They made me feel great about shopping there. Would reccomend to everyone! GREAT SERVICE!!! Brian explained everything to me and was incredibly nice.

Excellent Customer service, agent named Guy helped take care of my appointment was awesome. Going back next week to finish the rest of my car repairs.

Had the best experience in this dealership, Jevon was a great sales man no hassle, sales manager was fantastic gave me a great deal on my used truck. It was An enjoyable experience Customer service was superb 100% they worked with me till the very end to get me the best deal that they can, Javier in finance Was kind and very knowledgeable he gave me the best of the best service I had ever experienced. 10/10 rating, will be coming back for next vehicle. Come visit them.

Having windows tinted. Gary does the best job.

I was double checking problem I was told about from local auto parts/repair place.I called Nissan sevice, they were friendly, professional and got me in within an hr. I left my car, planning work to be finished the next day but the team finished it that very day.And John helped me with financing so I didnt have a big bill that day.AWESOME service, recommend it highly!!

This is my 3rd Nissan from Sutherlin and my 2nd dealing with Mr. Heath. I keep coming back due to a combination of the customer service of Heath and the service department. I cannot recommend them enough and Ill keep coming back! You really do feel like family. Thank you again Heath for all your help. :)

Everyone was very polite. I thought I would have to wait much longer and I was satisfied with everything.

Brian and crew took excellent care of me. Couldn’t have been happier with service. My ac feels like new again.

Richard,Thank you so much for help!! I got the the car i wanted at a great price. The service was fast and very professional. Definitely will recommend to come and get a car here.Again thank you!!

They didnt help in anyway and the staffs attitude was horrible!! So much for service.

I’m not one for writing reviews but honestly, I had to after the awesome service I received today. I called this week to make an appointment for an oil change and to fix two of my doors. When I arrived today I casually mentioned that my AC wasn’t blowing cold air and if they could check to see if my warranty would cover it. Not only did it cover it, but they got me out the door with two fixed doors, an oil and filter change, a new AC compressor, and two new tires mounted, balanced, and aligned for less than the cost of labor (seriously guys, get the extended platinum warranty through Fidelity, it’s worth every penny). Isaiah was so professional and courteous and kept profusely apologizing for how long it was taking (it took no longer than you would expect all of those things to take, mind you). I may live on the other side of Orlando now, but I will continue to drive out to Sutherlin for all of my car issues. They have been 5-star service every time I go there, my only regret is not buying my car through them to begin with!

You must see John Bartolotta Service Manager at Sutherlin Nissan. He will take great care of you and your family. Trust me, I am a needy person and compliments to him all around for dealing with me. Thank you John!

All car dealerships is the same no matter where you go. Do your research and do not buy on the spot.

Great service

Its so good services

David the service manager was a great person to deal with. No problems here.

The service and time was excellent. Bryan helped me and I dont know anything thing about cars but there was no up selling or pressure just in and out. Amazing

Great service as always!!! Make sure you make an appointment though, for the Service Center, or your going to have to wait.

Nice place for find heck up of my nissan car and good and safe place for my car check up friendly and good staff.

The customer service that collects the money, needs to improve to treat the people better.

Usually pretty nervous going to dealerships, but the guys here were wonderful and the service was great.

They get me taken care of and on my way! Friendly service!!

The repair guys are awesome at this location. The prices could be better but your car will be running smoothly.

I have never written a review before but this goes to show how strongly I feel towards avoiding this location. I vowed to avoid this location 2 years ago when the salesman tried to take advantage of me for being a single female trying to lease a car. I know cars and I know what I should be paying, it’s crazy how I went from over $700 at Sutherlin for my car down to $300 at Bill Ray Nissan. Despite my feelings in the past I decided to give them one more chance out of convenience for their location to do service on my vehicle. The condescending tone that Johnny (who refuses to give his last name) took towards me was only the first of many complaints. This location also charges double for their services than any other location, we verified with Bill Ray same products same trained employees but half price. This all goes to show that they don’t care for their customers just about the money regardless of how much that makes us bleed during a pandemic when it’s hard to afford even food on the table. Makes me wonder how they sleep at night not willing to help or change a discount when a better one was found during the time the car was in service. Hear it from me ladies and gents run as fast as you can to Bill Ray, Universal, or even Reed before stepping foot through the doors of SUTHERLIN Nissan to avoid the scum you will encounter.

Nice people

Great Service 👍

Very reliable and responsive team. Service advisor Doug and Service Tech Joshua are great!!! I highly recommend Sutherlin!!!

I was in and out quick and easy, the waiting room had a variety of snacks too!

We came in last minute yesterday and found the Altima Midnight SR and we got a killer deal on it. Kenny Wright is the man and he knows what hes doing over there. Definitely will come back again for future cars.

There is better service at half the cost at other Nissan dealerships in the area. Always call around first, before you schedule service at Sutherlin, as they do charge more. Do your homework before you go...

Excellent service

Very friendly. Raul was my agent. A great person who solved all my doubts.

I wanna thank Tobic Edouard for helping me getting my new car today, it was a good experience.The staff was really knowledgeable and took great care of me.Im satisfied with my new car and would recommend this dealership to everyone.

Good service and beautiful vehicles.

Dan Christie is a professional service was excellent will definitely be back to the dealership

A+++ service and customer service.

They will charge you a diagnostic fee even if they are not able to diagnose the issue, scam artist.

Went for an oil change. Thank you Guy, Vanessa and Nissan staff members for such great service.

Always great service from a great dealership. When youre here youre like family.

They try to do thr best!

Fantastic service department with phenomenal advisors.

Awesome place to get your car Fix and get your oils change all the ladies are Hot and beautiful Hope you guys get the chance to listen to my Podcast Fasted Human Available on Google Podcast

Great technician. He made the best impression. Great till they couldnt find my car.

Veryfriendly, keeps you informed of progress. Decent variety of dounts, if early enough. Only have water or coffee though. Good car wash.

Well I purchased my car last Thursday and I had a minor issue on the passenger door then I called it in and I speak with Giovanni Castellano. Lemme tell you this guy is nothing but helpful and speaking with him and the rest of the staff there are all freakin nice. They got my door fix in a couple of hours, they communicate tremendously they sure took care of me so well thank you guys gio and mister Manny Rodriguez and Mark Santana My sales agent thank you so much bro for everything if I could only put 10 star I would...if y’all need a car find mark he will find your perfect car I promise...thank you thank you thank you Sutherlin Nissan keep up the good work continue make people happy....

Love sutherlin Nissan. Mark Santana was absolutely excellent. Will be back for my murano Next year. Thanks to all for the excellent service..

Today I released my Nissan Altima into a new and better version of the vehicle and Javon assisted me in finding what suited my needs and price range the best! Thanks so much for the time and go Nissan!

Prices are high but the service is good.

First service at Sutherlin a little scheduling confusion but resolved quickly professionally quality service.

Went here to get my new car windows tinted and got there at exactly the time of my appointment and they took the car in right away. The car was done within the hour just like I was told. They have a small waiting area with TV, Wi-Fi and free snacks and coffee. I use to service my old Nissan here too. I will start bringing the new one here as soon as its due for the first oil change.

Johnny is awesome. he always does a great job! service is always fast and good.

I came here with a friend because she was considering buying a car and before we even came out of the vehicle, like Vultures circling waiting to a animal to die, they were by the car asking us our reason for coming. Ok, I love great service and attention but, smothering me before I can even get entirely out of the vehicle is not good. Shows they are desperate for sales and I wouldnt feel confident Im getting a good vehicle because of the way we are approached.We of course eventually left. Im glad I didnt come here to buy my car. I enjoy how Holler Honda sells. No hassle no pressure. There is where we do our leasing.

Nice dealership always calls and check up on you when you get services done

I bought 2 cars there with Felix Negron his customer service was superb after he left I experience the worst customer service ever, I wont buy anything else from these people really bad.

VERY NICEsss and GOOD servicio...

Its a shame you cant give negative stars. Two weeks ago I was at Summerlin Nissan after they promised me a car no money down. After 8 hours and running my credit 15 times it came down to that they had lied to the banks and didnt sell me a car. They even lied to me saying will call you tomorrow with a car . Ill check the Inventory, ( Mr. ROSA). That  was Friday, and Saturday came and went and nothing. Sunday morning I visited East Orlando Kia on East Colonial Drive and met with Pedro Sotolongo. I explained what had happened and in a very professional manner he explained what he could do for me. Not only was he awesome and professional in his treatment and ways he dealt with me, he got me a car. Where the other plaaced just lied to me and hurt my credit. It dropped 57 points in 24 hours after running it 15 times, and wanted to sell me a used car without warranty, he got me a 2020 brand new car with all the whistles and bells with no money down, a reasonable payment and gap insurance. If I need another car or need to refer someone to a dealer, I will definitely recommend Pedro Sotolongo and East Orlando kia. You will not be disappointed. If you want to be respected and treated right ESST COLONIAL KIA AND PEDRO SOTOLONGO IS YOUR GUY. MR. ROSA AND HIS SALES AND FINANCIAL ADVISERS SHOULD GO AND TSKE SOME LESSONS WITH PEDRO. I WOULDNT RECOMMEND THIS DEALER TO ANYONE I CARE FOR NOT EVEN MY WORST ENEMY.

High pressure sales but good oil change prices. Not the speediest service department but they seem to do good work.

The customer service at the front desk was ok but the repair and warranty service is horrible. Their policy behind closed doors are so rediculous and very inconvenient. Took my 2018 altima there because my crash sensor kept on deactivating on its own claiming that there was something blocking it, so I scheduled a warranty appointment. The drop off portion was a little crazy because there is so many other people dropping off at the same time. Finally my turn came and I saw the guy I was suppose to see for my appointment and gave him the key and they were awsome enough to give me a rental for the day while my car was being repaired (Reed Nissan doesnt offer this perk). Later that day got a call saying it was ready, they inspected my car and said that the sensor was dirty and that they cleaned it and its fine now. Came and picked it up later in the evening and returned the rental, not even 3 miles down the road the sensor started deactivating again, I immediately grabbed my phone and set another appointment. Few days later went to the second appointment and dropped it off for the second time. Again they provided me with a rental, later that day got a call claiming the car was ready did a full inspection and that the sensor was dirty ....again and that this time it fixed the issue and was tested and good to go. I got there to pick it up, got the key returned the rental and was on my way. Again not even 3 miles down the road the sensor deactivates AGAIN! So immediately I grabbed my phone and set another appointment. The third time was the charm, i dropped it off, got another rental and was on my way. At this point, thank God, they decided the replace the sensor instead of cleaning it. Now my car works great and it has not malfunctioned since. Its just horrible that it takes so many tries for them to actually fix your car. By the way this dealer is 45 mins away from my house and work, on a good day, so imagine the time wasted going back and forth. Not a great look but must admit, still better than Reed Nissan.

Excellent service

Very bad communication, rude and unprofessional the service people. Dont recommend the service there.

Excellent customer service.Good location.

Good.

They need to learn how to schedule. I had an appointment this morning, was told it would be 2 hours. 4.5 hours later, I am told it has not been looked at yet. I gave another hour and called back and it still has not been looked at.Regret buying from this dealership

Always a great experience, very friendly and considerate

Best place to buy and get service

I like this dealer lget my car there

They make you wsit too long to get the car fixed for an oil change

Awesome service

Great Staff ; Recomended

Excellent place to go for service on your Nissan

Whats the point of having an express service lane when you have it blocked off with new cars on purpose?! Coggin Nissan on Atlantic in Jacksonville runs circles around you guys!

Great car care service.

Complimentary vouchers dont entice me!

Great facilities

Always doing an excellent job

Good customer service

Called 3 separate times to talk to the service department. Was either transferred to a different department, call was never answered, or just disconnected. Ill take my business elsewhere.

Should.be negative, stoleMy money

Great Service and Beautiful Cars

Too expensive!