Can’t say enough, there’s never any pressure, super comfortable place, and everyone I’ve met has been extremely helpful and quick. They always give the best advice for any of my car issues. Definitely would come here for any car service (even if I didn’t own a Volkswagen).

The best experience buying a car ever! Cory greeted me right away and made the process so smooth and exceptionally comfortable. I explained our car needs, wishes and budget and he found options for me right away. He was knowledgeable about the options and relaxed and pressure free through the process of test drives. I had limited time and the whole team expedited the purchase process to meet my constraints. However, nothing felt rushed — everyone was friendly and helpful answering my questions. I’ve never felt so much genuine investment from people I was buying a car from.If you want to work with people you can trust — who go above and beyond to make the experience positive, VW Ken Garff is your place!! I look forward to future opportunities to go back to this location. THANK YOU so much Cory!! (And Allen, Chad, etc) You are all great!

This was my first time buying a car & Cory made it very easy & fun! Absolutely loved him, very energetic, answered all my questions & fun to talk to! Also loved Chad who made all the paperwork easy and simple to understand. Definitely buying from here again!

Service department is awesome. Friendly, quick and communication is great. Waiting area is nice and little play room for my daughter makes sticking around easy.

I could not be happier with our experience at Ken Garff VW Orem. We feel like we have been ripped off by other dealerships in St. George and that was absolutely not the case here in Orem. Chris acted quickly on a busy Saturday morning and got our VW Atlas ready for us before we had even gotten to the dealership. Once we were there, he made the whole process very smooth and he had a lot of knowledge about the vehicle that put our minds at ease that we were purchasing the best SUV. Thank you Chris for making this the best experience I have had buying a vehicle.

Stephen, Chad and Alan are all wonderful! Buying a car is never an easy process and they all jumped through several hoops and gave excellent advice to get me in an awesome car the day I test drove it with zero car salesman “pressure.” Their service team is quick, friendly and efficient as they provided me with courtesy transportation while a minor issue was corrected (at no cost!) I would recommend everyone to Ken Garff VW, and do yourself a favor and use Stephen!

I had a great experience with Ken Graff Volkswagen service. The customer service is excellent and so willing to help in any way. Even though I dont live in Utah they acknowledged my free oil change and tire rotation. I had planned on having to pay for it. They also knew about a recall that I didnt know about and they took care of it. What amazing service!!! I will remember this so when Im in Utah again I know where to go. Thanks 😊

What a place of happiness and joy. Go for the hot chocolate. Leave with the car. No I’m not even kidding this place has the absolute most delicious creamy chocolate hot chocolate you will ever have besides Hatch‘s hot chocolate in Salt Lake. I’m about to buy the same $6000 Starbucks machine just so I can have the exact same delicious hot chocolate instead of having to drive here every single day and get my fill. But if you need a car ask for Larry he’s a great guy. I’ve bought two cars from them and it’s been a phenomenal experience. Ken Garff hangs on your every word and they get you what you want

Super great and consistent communication while they had my car! Quick to answer my questions as well! Super happy with my service! 😊

We absolutely loved our salesman here at Ken Garff VW. Chris was super knowledgeable and didn’t give us the annoying pressure of a typical salesman. He found the perfect Atlas for us, which is hella hard to do right now. Thanks for the top notch experience!

My sales guy was Cory and he was very personable, friendly and seemed to care about me and what I was looking for. He was great to work with!! Chad was also very good explaining all the papers to sign.

Salesman Anthony was knowledgeable but not pushy. Answered all our questions and concerns. This is the second purchase from Ken Garff by our family and both times went really well. Great place!!

I love kent garff im getting my 2 car here ?,is. The best place to buy cara here😁😄🗽

Services writer was professional and very courteous. Work was done in a very professional manner. Was very pleased with the way everything was handled. Would definitely recommend the dealership to others and would definitely return to Ken Garff VW for feature service when in the area.

Prompt friendly service well organized and most of all able take care of your vehicle with the knowledge needed.Great people well trained and helpful. 5 stars is my rating!

Ken Garff is one of the best dealerships I’ve dealt with to date. They are kind and courteous. Always on their toes to bring the customers a great experience, whether in sales or service, they always deliver! So far,I have purchased two Volkswagens from them and will likely do so in the future.The service department is as important as the sales department. Both work hand-in-hand to secure the customer’s satisfaction.

Took my car to get my cabin and engine air filter changed. The price for labor is very reasonable and the service is quick. Book your appointment online, grab a free soda inside the dealership and watch some tv while you wait. Whole process took about 20-30 minutes. Great experience!

Fast and clarify price before doing work which is nice so you dont get hit with a crazy bill. They are very professional and I felt comfortable having them work on my car and would take it there again.

I live more than two hours from the dealership and needed to get in for a warranty repair at the last minute. I didn’t have an appointment but they worked me in anyway. It took some time but I’ve got no complaints considering I didn’t have an appointment. It goes without saying that the waiting area is comfortable and immaculately maintained.

I had an oil change scheduled for 9am. I was told at check-in it would take an hour to an hour + 10 minutes. I checked to get a status at an hour + 10 minutes, and my car was still waiting to go in the shop. I was told it would only take another 25 minutes...I understand everyone is super busy, I feel like my time was completely wasted, and I had to drive away without my service being done because I needed to get back to work. Oh, and they had popped my hood which I didnt notice until I was driving down the road, and had to pullover to secure it. I prepay for their service, so now I need to decide if I count the money as wasted or go back hoping they properly set time expectations.

Prompt, personal, and memorable service. Dennis is one of the best people I’ve dealt with in the auto business. He’s the reason I keep coming back.

We had some issues with our car at first but the team pulled together and made it right. We ended up having a great experience here and we will be back in the future. Thank you!

Every detail of my experience with Ken Garff Volkswagen Wes exceptionally positive. To a person they were kind, considerate, helpful and knowledgeable. They didn’t waste my time or give me the round around. They were as good as their word and I never felt pressured. They even went WAY the extra mile to deliver my new car right to my home. I couldn’t have been happier or more satisfied with their service. Thank you Ken Garff

The Service department personnel were very friendly professional. Especially Dennis Clemens. I am not sure who the technician was but I appreciated the text and video updates on what he found and recommendation of what needed to be done. The time spent there and final bill were what I had expected. Thanks to all who helped make it a good morning.

I was greeted warmly by Adrian who was very clear about what work was going to be done. He was very honest, friendly, and punctual. The work on my car was done faster than I could’ve expected. I felt very taken care of. If all of your staff are like him, you guys are in good hands.

Great experience. Chris Sovine was very personable, knowledgeable and honest. There was no pressure and we took lots of time to finalize our decision.

I was warmly greeted upon my arrival at the dealership and the sales representative, Marc, answered all of my questions. He then made a few suggestions in regard to a car that would meet my needs. He and Allen then worked out a deal to my satisfaction. As I left the dealership I felt as though I had friends there that we interested in me and making certain my needs were being met. I will strongly recommend them to my friends and associates.

If I could buy every new car I ever buy from this dealership. Love the warranty on my Jetta. Any time I bring it in for an oil change or whatever, they always give me a free all-around check up. I can bring it in for anything and get it fixed for free because of my warranty. I haven’t had to bring it in for anything, but I love the peace of mind knowing that my car won’t give me any unexpected costs.

I was so impressed with the real time videos I got as my car was being worked on. Living so far away from the dealership was not an obstacle since my VW representative kindly offered a Lift to and from my house as a complimentary addition.I look forward to many years bonding with my Passat, thanks to the timely maintenance I have and will continue to do to keep it in pristine condition.I had a very long day and was grateful that Denis willingly offered to wait until I could go pick up my car late into the evening.

Typically I service my own vehicle but I bought a service package with my vehicle because it was a good deal. The first time the service went fine. The second time went terrible. It took 2 1/2 hours to service the vehicle. My appt was at 8:00 am so they shouldn’t have been backed up to much. My biggest complaint however is not receiving the service I paid for. I paid for an oil change and tire rotation. I mark my wheels so I can verify if they actually do rotate my tires. They didn’t. When I called backed and asked about it, they said they did but would check the video to confirm and call me back. That was a week ago, they still haven’t called back. I don’t write reviews very often but I take issue with companies who don’t deliver what they promise and they didn’t. I guess I will stick to doing my own maintenance.

The service dept was great. Brought my atlas in for an oil change and told them the coolant light was on. They found what the problem was, got it all fixed, still under warranty and I was good to go! They sent video walk thrus of all that was happening!

All good experiences here. I chose the dealership because they had a car I wanted there. The employees were SO kind, the dealership is a little far from me and they met me halfway for the test drive. The whole buying experience was so smooth (Im a first time car buyer and thought itd be much harder). No pressure from the employees, just good conversation and happy to answer all my questions, even over text they were so responsive! Id definitely recommend the dealership to anyone looking to get a car.

The best team! I wanted a quick and painless buying experience and got just that. Everyone was so helpful and kind. 10/10 would recommend going here over many other dealerships.

I loved my experience there. They weren’t pushy and didn’t get irritated with how many questions we had. Larry was awesome and very accommodating to me, a pregnant women, and my husband. Once I decided to buy, the whole process was smooth, fast, and painless. Would definitely recommend!

Great service. They were very prompt and completed the service in a very reasonable timeframe. Everything went well.

Easy to setup an appointment on the phone with 2 hrs notice was able to get in and out quick. Very informative and recommended 👍

After a short wait I was greeted and walked through the services due on my 2018 Jetta, in a friendly and courteous manner. I was given an estimate of cost and an approximate time frame. I received a video of the inspection on the car almost immediately after I left, and received a professional courtesy text from Dennis when my car was ready to pick up, at exactly the time I’d been told. The bill was less than the estimate—a nice plus. Everything went smoothly and pleasantly, and my car’s in tiptop shape once again. Well done, Ken Garff!

Great experience! Dropped my car off and got a text when it was done, with a video on what they did. Everything went smooth and with no problem.👌🏼👌🏼👌🏼👌🏼👌🏼👌🏼👌🏼

Great experience with Ken Garff Volkswagon! Highly recommend this dealership. Chris Sovine was our sales representative and was fantastic! Every person we dealt with was top notch!

Faster than expected. Thorough. Good video reporting.

I made an appointment for Monday morning, arrived early and got great service at the desk and a quick ride home.The technician who took a look at my car sent the coolest video explaining everything. He suggested an air filter change, which I tried to reach out to approve.Things took a turn from there. The “text dealership” option that came with the video was never answered. I texted three times and didn’t hear back from anyone. So I decided to press the “call” button...nothing...like 5 minutes of ringing. So I called the phone number in the website, more ringing.When it was all said and done, I was car-less for three days, without any contact from the service desk. I called the front dealership desk, I called the service desk, I even tried the chat feature on the website. One evening I reached someone, and they said they’d have the service desk take care of the air filter, and it would be quick in the morning. The next morning I just found my own ride and decided to just show up to come to get my car... I tried calling first. I just kept selecting options when the main menu would start over and it rang for 20 minutes before I got to the dealership and hung up and went inside.The initial issues were resolved, but despite my texts and calls the air filter wasn’t replaced.

Customer service was awesome, also video sent to me explaining all work they did on my car. So Cool.

We had worked with another dealership in the Salt Lake Valley where we live and working with them was an absolute nightmare!! So we made the drive to Orem to talk with Ken Garff Volkswagen and boy were we happy we did. Working with Ken Garff was a completely different experience, it was a dream come true!!The managers Alan and Corey were great! Our salesman Robbie was so kind, thorough and professional. They went above and beyond, gave us a much better deal on our vehicle and were transparent without the games of the other dealership. If you are looking at a Volkswagen, go to Ken Garff they are way worth the drive and much more pleasant to work with! Thank you for a better car buying experience!!!

I just bought my first car, a used 2005 Chevy Classic. I did some research on the car before hand and the website was very user friendly and easy to ask questions about the vehicle. There was cosmetic damage, but clearly pictured and no surprises when I got there. The carfax report was easy to access on the website. Cory stayed in contact with me through email and text before I got there. He as super kind, but was just leaving when I got there, so we worked with Josue.Let’s take a minute to talk about Josue Aguirre. He just started working here a couple of months ago, but he was the nicest guy to work with. He was no pressure during the test drive and for the rest of the process. There were some cracks in the windshield, so we negotiated a lower price. Both Josue and Molly were good about walking me through all the paper work to make sure I knew what I was signing and what was happening.The only thing that really went wrong during this purchase was that I forgot to test the horn, and I didn’t realize that it didn’t work until after I had bought it as is, but that was a blunder on my part. Overall, I had a extremely positive first car buying experience here, would recommend.

They worked hard to get us the car we wanted. Thanks Cory, Chad, and Marc!

Was super happy with my service here! Dennis was super accommodating and friendly and professional! The videos they take during inspection Ive never seen before but was happy they took thr extra step! Over all 10/10 going to come back and pass on the great service to other vw owners!

I am new to the Volkswagen experience. With a 2004 GTI I had a check engine light come on. I had a 7am appointment that led to needing a timing belt and some odds and ends. From the service writer to the technician all the way to the service manager was an absolutely wonderful experience. Kept me very informed and updated. The text of a video of the issues with my car was a wonderful touch. The entire dealership had a wonderful feel and was very comfortable.I want to say thank you for the perfect customer service and making me feel at home. Ask yourself how did you make me feel? Absolutely perfect service.

Dennis is fantastic! I love getting the video from the techs giving me their recommendations! I love that I never felt pressured to have all those things done at once! Best service department by far!

Thoughtful, persistent, and caring. This was my first experience buying a car, and I really enjoyed the process. The sales associate Josue searched several options for me based on my financial situation and what I liked in a car. Although I didnt immediately buy, he kept working with me through text until I found a car that I liked. Since the car I bought had been a lease vehicle, it had a smoke smell when I bought it but they paid for the vent/upholstery cleaning to remove the smell. All in all, it was a great experience. I would recommend Ken Garff to someone looking to buy a used car.

Ken Garff VW in Orem is a great place to buy a new car! This is our second new car purchase from this dealership and everyone we worked with was professional, respectful and made us feel comfortable throughout the process. I recommend them very highly!

Quick, honest and convenient.My son always gets me an advantage plan for Christmas and it makes me happy to know my car will be taken care of.

Very detailed explanation of the procedure and video was great.Very friendly, clean, and timely.

Very friendly and knowledgeable staff. Leasing my new car was quick and painless. Great customer service!

I’ve taken my Passat in 3 times to have my compressor replaced over a 2 year period. They have never been able to properly fix the issue. They have broken my defrost and refused to fix it. I took my car in again for routine maintenance in which they replaced “dirty” filters, now my a/c runs hot air. So to get this fixed I either need to bring my car to Ken Garff where I don’t trust their mechanics or go to another shop. Don’t use Ken Garff mechanics if you actually want your car fixed and to run properly. Save your money and find another shop.

Ken Garff VW was a great experience. I made an appointment online the night before and was able to quickly receive my serviced car. The staff were knowledgeable and helped me with everything I needed.

They got us in quickly, sent us a video of what they found and fixed it the same day. Will definitely come back to Ken Garff!!!

I never once was notified about what was wrong and needed to be repaired, I had to call, even when I was told that I would be notified. I dropped off the vehicle for a 1:45 appointment and I called at 5:30 to find out if it was ready to pick up. Had to leave it overnight for repairs to take place.I called multiple times and waited over 10 minutes and no one answered the phone, this happened 3 times.I asked for a specific nose to be looked at and it did not get looked at.I have several issues with the car that I didnt have when it was returned to me.If I could give a zero star rating I would.

I have enjoyed the quick service and attention to detail that is provided by Ken Graff VW.They are fast and efficient and would recommend them to everyone.

The purchase experience was professional, respectful, and marked by a lack of pressure. Very happy with the process.

They were very professional in helping me and repairing my vehicle. Thanks Dennis in the service department.

Outstanding customer service. Moved from VW South Towne service to Ken Garff and I wont be going back.

The Ken Garff Volkswagen service team was great! My service advisor, Adrian, kept me apprised on my car’s status all along the way. They didn’t charge me unnecessarily, and the video inspections were great! Will definitely be back!

I had a very good experience. It was my first time with this dealership. I have had bad experiences with other dealerships in the past, but there was none of that here. Dennis was both friendly and professional. It came in under expected cost and was done in a timely manner. I will definitely be returning.

Awesome experience, highly recommend the trip. Completed in less than an hour, respected all my request. I hated my previous Strong car buying experience.Volkswagen Orem was absolutely worth the drive. Professionalism with respect and actually lower cost than expected.

The experience was good and the employees were very helpful and generous. My car headlights were left on overnight and when I got my car back the battery was dead. They helped me jump start my car which was kind of them. But the fact that the lights were left on was an issue. Overall the transaction was a good one just with a minor issue.

Loving the new attitude and atmosphere at the service desk!Fast, efficient AND friendly 👍

Repairs were completed correctly and in one day. Awesome service as usual!

The one thing that sets Volkswagen apart from any other dealership is 1000% Dennis he is THE best, you can trust him to fix anything on your car and is super genuine in always remembering my name and helping me with whatever I need. 10/10 hope they never lose him!

Service date: Friday, September 6 2021Service appointment time: 1:45 PMService advisor: Dennis Clemons.Service technician: DustyWell after my 20k service it sounds like my breaks are rubbing rotors, the strut on the left side makes a rattling noise when going over bumps, and the car just overall doesn’t feel right now. Also note service tech dusty claimed to have done something with the coolant but that is false, Young VW topped it off a day prior. So it did not need to be touched at all! So the service tech did indeed lie or he over filled my coolant reservoir. General manager in sales proceeded to scream at me and say that Ken garff doesn’t lie. When in fact dusty did on video.

This dealership will over diagnose issues with your car. I have had issues with them trying to charge me more money for services than they actually cost, adding on extras and acting like the car absolutely needs that service. When I have a male person in my life check in on the quoted service they’re suddenly able to lower the price and explain that they added on extra things that aren’t actually required and I should’ve known that somehow. I shouldn’t have to have someone with me to avoid being taken advantage of by a mechanic. I do not recommend going here.

Didn’t give me an estimate before doing the work. Was double the cost I thought it should have been. When I tried to ask for an explanation of the cost, I was ignored and salesperson got busy with someone else. I won’t be going back!

Our sale agent was excellent to work with. He went through all the options on our new car and the other services available to us. He made the entire experience of buying a car pleasant

Very good to work with- I make the drive from the Salt lake valley to have my car serviced here because their customer service is worth the drive!!

Service is faster than expected. However, coffee machine doesnt work, soda machine only comes out water, and cookie basket is empty during my hour long waiting time for the job done.

Set an appt. for a recall a week in advance, brought it in, left it there for two hours, got a text saying it was ready. Told when I got there to pick it up that the part was on back order. Two stars because the process for making appointments is pretty easy and straightforward. Would be nice to know before making the trip that the service dept. can’t help me

Ken Garff Volkswagen in Orem took care of two problems and two recalls same day! I logged in on Ken Garff Volkswagens website in the morning and was able to schedule service for my daughters turbo Beetle Convertible that afternoon. She and my wife dropped it off and the service technicians took great care of them. I was kept up to date with text messages and even a video.When my wife and daughter picked up the car there was no upsale and it was surprisingly inexpensive. Even though we ended up going back and ordering a part, Ken Garff Volkswagen Technicians took great care of my wife and daughter. Happy wife (and daughter) happy life. Thanks Ken Garff.

They sent me videos to update the progress. They were very helpful and polite. They also called me a lyft to get me to work. I had a great experience 5 stars.

Dennis Clemens (service advisor) went above and beyond to help us. Very honest and positive atmosphere. So glad that we went there.

Quick, easy and one of the easiest car deals I’ve ever had. The Passat I got looks awesome!

Dennis was very personable and was great with communicating to me with what was wrong with my car. Dennis answered all of my questions and let me know exactly what he was working on with my car. I was impressed by the timely manner in which my car was worked on. I had a great experience and will be coming back in the future.

Great place to get your Volkswagen vehicle service. I’ve been coming here ever since I moved to Utah for college. Dennis C is professional, kind and has great customer service. This place has a great open waiting area, I usually bring my laptop and books to study while I wait for my car to be finished with a service. I definitely recommend this place.

They do a good job and theyre friendly and prompt

Clean environment given the circumstances so that’s a plus (Including men’s bathroom). Great service, very transparent. Coffee machine didn’t have what I wanted. That sueded me to try a new type that I enjoyed. TV was to dim to see which didn’t bother me cause I was in my phone anyways. Overall took 45 maybe 40 minutes.

We we only test driving a car, but for whatever reason it took an hour just to get into the car. The salesman helping us was pretty awesome though. We liked him a lot. Decent prices on the cars we looked at, but still pricey. The receptionist was very unhelpful though. She seemed to not care about us whatsoever and said she got a salesman to come to us, but we waited for around 15 or so minutes before a salesman who had just finished outside came and asked if we had been helped yet, which we really hadnt. As I said before, Robbie was awesome. Fun to talk to and very knowledgeable, which is why it took us a long time to actually test drive the car, but we arent upset about that at all. Just giving a general timeline so others can know what to expect.Id say 5 stars if it werent for the receptionist. We didnt even know she was there because of how much she seemed to be hiding. We had to walk over there in order to see if there even was a receptionist. And she seemed annoyed that we interrupted her Facebook scrolling. Again, if it werent for her I would give 5 stars.

Dennis was amazing to work with!! He went above and beyond to make everything happen. Seriously can’t thank him enough!! He took amazing car of us and our car. Thanks again Dennis!

Great dealership and great people. I will be back!

Faster than expected service. Adrian was great!

Service was done very quickly, and right on time with my appointment. Korbin was super helpful and friendly.

The facility looks great. And the employees are awesome. But I brought my car in a few months ago to have the heater fixed and it broke within an hour of using it. Ken Garth was very good to repair the heater a second time. I brought my car in yesterday to have the secondary exhaust system fixed and before I could get home, roughly 5 miles away my car had a loud alarm stating to pull over immediately. The coolant was all but drained and I had to walk to the auto parts store to get more. After filling off the coolant my Check headlight warning light turned on and now my left headlight is out. My car is not old and I haven’t had issues other than the heater in the secondary exhaust system unless I take it in to get fixed and then I have lots of problems afterwards.

Scheduled an oil change online, went in and they immediately helped me. I was assisted by Dennis who was extremely knowledgeable, and took great care of me and my vehicle. Do not hesitate to use these guys for your service. My family has for years, and they have yet to disappoint!

Efficient and professional! They got me in for an oil change at very short notice.

Do not buy a used car here! I purchased a used VW Wagon about 2 months ago and now I am stuck with a huge repair bill. The engine fan was worn out and blown. Only had the car for about 60 days and they would not even offer a discount on labor! I spent a bit more at a VW dealership than I would privately hoping that the car would have been properly inspected.

Everyone is so nice to help and answer questions. There is no pressure to buy a car. This is my second time to buy from Ken Garff VW. Chad Tone is amazing to work with. Call and schedule an appointment with him today.

I continue to choose this location over strong in SLC. The staff in service department are always thorough with my car inspection and getting my oil changed in a timely manner. :) and most important they are always friendly.

Always a great experience, fast and knowledgeable:)!

This was my first time coming in. Everyone was so nice and helpful. I don’t know a lot about cars and they made sure to explain things well so I could understand what was happening! Also very expensive, but that’s how it is.

Best vehicle purchase I have ever had. I was given great information without the pressure and gimmicks of other dealerships (and I have bought LOTS of brand new cars, I purchase approximately every 2-3 years). Thank you for giving me the space to evaluate and shop for a car without the high pressure tactics.

The valet was 20 minutes late picking up my vehicle and only left the dealership after I called. I was quoted a steep price for an alignment and when I called around to get another quote, I was informed that the alignment should be covered by the warranty. While this may or may not be true, when I asked the sales rep,(Dennis) I got very short responses and price changes (albeit lower) made me suspicious. The guys who picked up and dropped off my vehicle however we’re great.

Everyone very kind and knowledgeable. Plus the fee was fabulous. I have bought 2 vehicles previously from them and always had outstanding service

Great customer service and great service 👍🏼