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Drive Right Automotive
1140 N State St, Orem, UT 84057, United States
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Drive Right Automotive

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Tr
Review №1

I give these guys two stars (read to the end to see why). My wife and I came shopping for an F-150. Our initial experience was good, they were very polite, upbeat and seemed very knowledgeable about their products.It turned out that they did have the truck we wanted, but they told us they needed to replace the timing chains and cam phasers before selling to us. They also said they would replace all the seals involved with that repair. We agreed that those repairs would be included in their asking price.Fast forward three days after repairs are done and I take possession of the truck: I discovered that there was a steady leak coming out of one of the valve cover gaskets. They themselves claim to have replaced those along with the other things. I called them, they advised me to try and spray white lithium grease on the leaking gasket to get it to seal, then we can go from there. I followed the advice, and it didnt work. So I tried calling them again several times over several days. They completely ghosted me. So now I am paying a different shop $500 to redo both sets of valve cover gaskets.One other issue I ran into is I asked for some kind of reciept or record of the work that was done with those repairs, so I could have them for my own records. They said they would the day I bought the truck, but since then acted weird every time I asked about it, and then never delivered on that promise.I suppose technically speaking they arent fully in the wrong, since I bought the vehicle as is, but they did tell me they would help me out in the off chance I ran into issues right after the sale, which I did. I was very disappointed with how they handled my situation, and I probably will not be buying my next vehicle from them. My advice to anyone who does deal with them is to do your homework, know what youre buying and to not just take their word for anything, but insist on written promises and receipts for any work done BEFORE you hand them your loan check.They receive two stars because they were very nice during the sale, and they did seem to have my interests in mind as I was shopping for my truck. The missing three stars is for their lack of concern and remedy for the issues directly related to the things they just fixed.

Sh
Review №2

My little brother just got a car for the first time and he had no clue what he was doing and was so stressed! But Kade and Scott were so awesome and made things as easy as they could and went above and beyond and helped him find somewhere to finance the car through as well! My parents and his best friend also used the same people to finance their cars as well after I referred them to Drive Right!

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  • Address:1140 N State St, Orem, UT 84057, United States
  • Site:http://driverightautomotive.com/
  • Phone:+1 801-960-3172
Categories
  • Car dealer
Working hours
  • Monday:10AM–7PM
  • Tuesday:Closed
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
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