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Aqua Living Factory Outlets
6401 Northwest Expy #124, Oklahoma City, OK 73132, United States
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Aqua Living Factory Outlets
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St
Review №1

Becky was very helpful and knowledgeable. There was no sales pressure and was great to work with. She was easy to get a hold of when we had questions. I would highly recommend Becky and Aqua Living Hot Tubs if you are in the market for a hot tub.

Ki
Review №2

Love my new spa!!! Becky has been so easy to communicate with via text and email. It was a super easy process. Delivery guy worked with my schedule. So glad I purchased the hot tub!

ha
Review №3

I ordered our hot tub a few months ago. I thought I would not get it until later this Fall. It was to be started on the 27th or so of this month, August. We got a telephone call last Thursday and it was delivered last Friday.My Son is an Appliance Tech and was able to wire it in and set it up for us. I love it. It was well packaged and is what I wanted. Love the water fall and colored lights. It sure does help with my sore knees. We use it after dark so really am enjoying it.

Br
Review №4

I have had my hot tub six months. I wanted to wait just in case there were any problems and to give an accurate review. The hot tub is exactly as described. The salesperson was very helpful and courteous. The delivery was exactly as described (it did take a while but they were honest about that from the beginning). Delivery went fine. My husband and I are really happy with our purchase and wed recommend Aqua Living to friends.

Sh
Review №5

Excellent experience buying. Did it all via texting and phone calls. Super responsive to all my questions and concerns. Tub arrived sooner than expected and was delivered by very courteous gentleman. I absolutely love my spa! Best quality for the money. I’m glad I chose Aqualiving. 😊

Al
Review №6

Awesome people to work with. Delivered before due. So satisfied with everything.

Ke
Review №7

The hot tub arrived earlier than expected. Very nice. Due to the way the world is the chemicals I ordered are going to be later than I would like. Sometimes you just gotta know everyone is busting tail. Overall a great experience. The tub is awesome.

La
Review №8

I ordered my hot tub on 9/22/20. Today it is 1/15/21 and I still don’t have my tub. When I bought the tub I was told beginning of December. Every time I’ve called I get told a later date. I’ve even emailed with corporate and was then told first week of Jan it would go into production. I called today. It’s just now getting started today. Terrible.

A
Review №9

Becky was extremely helpful and was up front about the lead time to delivery. We werent in a rush so we were fine waiting to get a deal. Got the tub in roughly 12 weeks from purchase date. Initial quality looks good and the wife enjoyed her first bath. My main issue is that the installation instructions were quite lacking and the slimline drain gasket doesnt stay in place so Ive had to adhere it with silicone. Id still buy again. Price is worth the wait.

Ni
Review №10

Overall we had a good experience, we went in knowing about what we wanted and the sales associate was helpful and answered our questions. It took a bit longer than Id have liked to get the hot tub, but during a pandemic its about what I should have expected. I only have a few things I wish had gone better: I had no idea when the Hot Tub was going to arrive. I called often to check on the shipment dates and they were always (5-7) weeks, even after 4 weeks went by. Suddenly the Hot Tub was ready for delivery. I was excited and frustrated because I had called the week before and was told (3-4) weeks. Silver lining was the delivery people were VERY helpful, helped cut a hole to lower the hot tub into the electrical spot on the bottom of the hot tub and did all of this AT NIGHT. I was the last Hot Tub on the truck, but they still showed up. Overall a good experience.

Jo
Review №11

Waited over 2 months to receive tub and was missing hand rail and chemical kit package. we really needed the hand rail because my husband is disabled and need something to hold on to to get in the tub. I understand the chemicals were delayed due to weather but we should have gotten the hand rail. I paid $350 for delivery and I dont think I should have to make a trip to the warehouse to pick it up. Becky was great but Im still not happy about waiting on the hand rail. Also I hope they dont forget about sending the chemicals.

Wi
Review №12

I have had the HB19 for almost a month. It has been working great! It took several days for the temperature to heat up to 104, but once we got past that, it was smooth sailing. For a 110 model, this is a very good hot tub.

Jo
Review №13

We have been waiting 12 weeks with no delivery in sight. Very frustrating. The local staff is great and I understand delays - but at this rate we are regretting not just buying something in stock locally.Update: still waiting and after being told it was scheduled to complete production in 2 weeks we are now told it hasnt even started production. So we are probably another 4 weeks out - more than 20 weeks away. But you can guarantee they are charging interest on the financing from day 1.

Ju
Review №14

Becky was our sales person. Im gonna tell u this she is AMAZING!! Made the whole process simple, easy, stress free! Delivery was simple. The Hot tub is incredible!! Thank you Becky for everything you did!!

2
Review №15

Becky and everyone at Aqua Living were amazing! While it took a while to receive my hot tub that is no way their fault as apparently everyone wants a hot tub during COVID!! Lol! Becky was amazing at constantly communicating with me and anytime she had new news, she would instantly share it with me!! This kept me in the loop. They walked me through whole process and I am so with our hot tub. Its everything I dreamed of!

Lu
Review №16

Great company and product. Took awhile to get my tub but well worth the wait. Order yours today...youll be glad you did!

Ma
Review №17

We are loving our new X-3 Spa. We studied the website and decided the X-3 met all of our needs. After placing our order, Becky called to touch base with us and offer any assistance. With all of the Covid-19 related obstacles, we had expected 10-12 weeks waiting time for them to build our spa. We were pleasantly surprised to receive an email and phone call from Becky telling us they were shipping out our tub a little over 6 weeks from origination. We received our beautiful spa and all of the extras just as we ordered. We are very pleased with all of the communications from Aqua Living Sales and Customer Support and the quality of our Made in America Spa. We highly recommend working with AL for your spa needs.

Re
Review №18

We got our hot tub in a timely manner. We are definitely enjoying it! Works great and didn’t have any issues

Ba
Review №19

Every step of the process went well. Becky was great! The hot tub works great, was delivered as promised!

De
Review №20

The buying experience was very easy and Becky was very knowlegeable and did not pressure us at all. It did take awhile for us to get it but that is understandable considering the state of the nation at the time. I do feel that the instructions that come with it could be more informative on many things. Overall we had a great experience and have already recommended it to friends.

Br
Review №21

Sales person Becky was super helpful with or purchase. I will for sure suggest to anyone interested in buying a hot tub/spa and plan on using for future business as needed.

Ji
Review №22

Becky was a great salesperson. When our hot tub chemicals were delayed because of Covid-19 related production issues, she was very responsive and fixed the problem quickly and to my satisfaction. I would definitely recommend Becky!!!

De
Review №23

Although there was a delay with receiving my spa, communication was quick and everything else came together. Very pleased with the delivery guys and our G-6!

Ph
Review №24

Becky is fantastic! customer service is the best, she has made sure everything is working well for us. I will recommend them to everyone with HotTub needs. I havent had customer service like this in a long time. Thank you Becky for helping with all of our needs.

Cr
Review №25

Beckey was very helpful and professional making my experience there very enjoyable. Beckys product knowledge was outstanding which enabled me to find the right spa for me. So if your searching get in touch with Becky !

md
Review №26

Very pleasant place to purchase a hot tub. all questions were answered nicely. no pressure. no hassle. works like it should and is very nice model. we love it!!!!

Ro
Review №27

Recently purchased a hot tub from Becky and the experience was very pleasant. Becky gave us advice on what was worth the expense and what wasn’t. Scheduling and delivery were really good and ahead of schedule. At least give them a try.

de
Review №28

Becky was awesome at helping us decide which hot tub would be perfect for our family. The prices were great too! We have been enjoying it very much!

ro
Review №29

Becky was informative and friendly! She even worked with us to answer questions while she was on vacation! Delivery was well organized and simple and we’re loving our hot tub!

St
Review №30

We recently purchased a spa from AquaLiving.It was a great experience, their customer serviceWas top notch, a shout out to Becky that made the transaction go smoothly from ordering to delivery. I would recommend this company for future purchases. Plus a superb quality product for a great price!

Be
Review №31

Marty Hirth is the best! I highly recommend him for all of your hot tub/spa needs. My hot tub was much better than expected. He is always there to answer any questions I have. Customer service at its best!

Jo
Review №32

My wife and I have had a hot tub for years. When the kids moved out, we did not need such a large tub anymore and decided to look at smaller options. I ran across an ad for Aqua Living Stores, and decided to take a look.Becky E. returned my call promptly, and was very knowledgeable about their products. We were not rushed at all through the process, and Becky continued to provide excellent communication all the way from our first inquiry through delivery and afterwards. The price point was almost unbelievable, but when we received the spa, we knew we had made a great purchase. We sat in it the day it arrived.We purchased the G-2 Tranquility Spa, which is a two person+ spa with blue tooth and lights. Runs on 220, and was exceptionally easy to set up.I would highly recommend Becky E. and Aqua Living for your next purchase!Thank you Becky!!

We
Review №33

I ordered a hot tub at the end of may I was told it would take 6-8 weeks. Today july 18th i called time get my delivery date they told me 6-8 weeks and 4 weeks ago i was told 6-8 ave when i wanted to go somewhere else becky told me i could not get my $700 deposit back . If i never called i probably would have never heard about this. I’m extremely upset with this experience . I will call her tomorrow and update this post accordingly.

Do
Review №34

Becky is the BEST!She was very helpful and knowledgeable about the different models and features. She even expedited shipping so we could enjoy it by Christmas!Thanks a Million!!

Ju
Review №35

I would like to give a shout out to Becky with Aqua Living Outlets for the great customer service and the knowledge about the product she answered all our questions. We paid an exceptional price for the hot tub, comes loaded and we have enjoyed it since we received it. Relaxing or entertaining family and friends you can’t wrong give them a call today

Gr
Review №36

Just received our new spa!!! Its everything they said it would be!! Great experience, knowledgeable sales associates. We had it back yard delivery best thing we could have done!!! What a great spa!!! So glad we purchased from aqua living!

Kr
Review №37

Kim was a delight to work with, very knowledgeable and professional, excellent selection to choose from. I couldn’t believe the prices and the quality of our hot tub we’ve used it a lot since the delivery would recommend to anyone who is interested in purchasing a spa. Love relaxing after a long day, I sleep so much better now also helps tired aching muscles and joints highly recommend

Br
Review №38

We have a great experience with Aqua Living OKC and their tech support. They have been very helpful on getting everything we need for our hot tub even delivering supplies to us that we’re back ordered. They had the lowest price for a high level package on a hot tub. Wouldn’t shop any where else.

Ka
Review №39

Everything was excellent I haven’t had any problems from the purchase to delivery and setup, a high quality product with affordable prices. We absolutely love our new spa the features are exceptional. The room and comfort of the Hot Tub is outstanding, we absolutely love everything about it, will recommend

Ri
Review №40

I ordered a spa and was told it would be 4 to 6 weeks before it delivered. it came in 2 weeks Becky was very helpful during the entire process and even called to see if I had received it and if it was in good shape. Thanks Becky and thanks Aqua Living

Sa
Review №41

Sold me a lemon took longer than expected to get the tub, they rushed the manufacturers for of the tub, after paying an electrician a lot of money to install come to find out it’s missing pieces

To
Review №42

Friendly sales rep, but when I received the delivery of my hot tub a piece was missing. I have had promises that have been unfulfilled. I was told the part would be here on a certain day and when it finally arrived a few days after that, it was the wrong part. They assured me that they would be overnighting the part and when I called to get the tracking #, I was told, oh Im sorry. We were out of the part, but it will go out tomorrow and you will definitely have it by Saturday. When I check the tracking # it says I wont get it until Monday. 😕

ev
Review №43

Aqua Living Hot Tubs has a lot of different models to choose from, fully loaded waterfall, comfortable seating, therapeutic water jets massage neck and shoulders relieving tension from a long day. We definitely will recommend this company to others

Ri
Review №44

I purchased the Dr Wellness X12 Spa and use it often. We’ve had no issues and the price was less than expected for a high quality USA made hot tub! Efficient, Strong, and love all the jets!!!

Do
Review №45

Great service. Tub delivered in the 4-6 week window and It works great. We have used it everyday for almost 4 weeks.

Gl
Review №46

Becky was a delight to work with, very knowledgeable and professional answered all our questions about the product, helped us get the Hot Tub that met our needs and have enjoyed since we received it. Everything is absolutely incredible we will definitely recommend this company to others

ja
Review №47

No pressure Kim showed me what I wanted to see and pointed out the hot tub above and the hot tub below and told how it worked and the prices for each and then I picked the one I wanted. Very knowledgeable about the products will recommend this company to others looking to purchase a Hot Tub two thumbs up

De
Review №48

Becky was outstanding in helping me with the purchase of my spa, got a great price, lots of features, delivery service was excellent very professional and helpful in placing my hot tub. Highly recommend Aqua Living to others

To
Review №49

Absolutely love our new spa features are excellent therapeutic water jets, comfortable seating, waterfall and so much more, sales staff very professional and knowledgeable, love entertaining family and friends or simply relaxing after a long day of work highly recommend

es
Review №50

Extremely satisfied customer, we absolutely love our new Hot Tub and we use it daily. Our sales person was very professional and knowledgeable about the product, all our questions were answered helpful from start to finish will highly recommend this company to everyone we know

Am
Review №51

We absolutely love our new Hot Tub entertaining our friends, relaxing after a long day of work, great prices, outstanding customer service, delivery service was excellent and on time I will definitely recommend them to everyone

Pa
Review №52

Comfortable seating, lots of therapeutic water jets, maintenance free cabinets, solidly constructed and very affordable, Kim very knowledgeable and professional answered all our questions about the product, will definitely recommend Aqua Living Outlets to everyone we know

Ke
Review №53

We had an amazing experience from start to finish at Aqua Living Outlets, Becky was simply outstanding helped with all of my questions and concerns, sensational prices, we have really enjoyed our spa since we received it highly recommend call Becky today

Pa
Review №54

Kim explained everything about the Hot Tubs and really educated us on what we needed without being pushy. We are very happy with our new spa love everything about it...it has helped me with my arthritis and my wife’s lower back pain

Ja
Review №55

Nice!

be
Review №56

Aqua Living Hot Tubs have the best all around prices and product we will gladly recommend this company to others the sales staff were very knowledgeable and professional answered all our questions and concerns about the product we have enjoyed entertaining our family and friends or just relaxing after a long day very pleased

La
Review №57

Kim is very helpful and has one of the best looking showrooms on Oklahoma City!

Cu
Review №58

Avoid! Avoid! Avoid! There is a reason they are the lowest price in town. Poor service, quality and very dishonest.

To
Review №59

Great experience.

Information
19 Photos
59 Comments
4.6 Rating
  • Address:6401 Northwest Expy #124, Oklahoma City, OK 73132, United States
  • Site:https://aqualivingstores.com/
  • Phone:+1 405-328-6888
Categories
  • Hot tub store
  • Bathroom supply store
  • Sauna
  • Tanning salon
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–6PM
  • Thursday:1–5PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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