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Aqua Haven
6700 Northwest Expy, Oklahoma City, OK 73132, United States
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Aqua Haven
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Ro
Review №1

Very impressed with the quality of the product and exceptional services. I have purchased 3 different spas from Aqua Haven over the past 30 years and each one just gets better. Cary (my sales rep) was awesome. We purchased our spa in May of this year but because of COVID supply issues didnt get it delivered till October. Cary told us this was going to happen and keep us updated every couple of months. Jesus, Josh, & Christian delivered out new spa and hauled away the old one. Very professional and careful not to damage anything. Jesus took the time to go over all the new features and chemical treatments needed. Highly recommend Aqua Haven, selection is awesome and customer service is incredible.

Ro
Review №2

Customer service was OUTSTANDING! Zero pressure to purchase with a ton of great information that help us make our purchase decision based on our needs and wants not the most expensive unit. HIGHLY RECOMMEND!

Ke
Review №3

Nothing but positives so far. Hot tub was delivered when promised and the two gentlemen who set it up were professional and friendly. Would definitely recommend Aqua Haven.

To
Review №4

Aqua Haven delivery crew was absolutely outstanding. Jesus and Alex were professional and very helpful. They got my hot tub in a tight spot during a rain storm here in Wichita. Thanks guys we appreciate you!

IT
Review №5

Worst service ever. I paid thousands of dollars for a hot tub that just breaks down all the time it had multiple pumps and heaters and surge pump and light module and cost 100 dollars everytime and never got to use it being it was always broke and now out of warranty and broke again. I called and asked for a replacement since they can’t seem to fix the problem that it breaks down every month and tried to get me to take apart and sent stuff when that’s not why I paid for new one and still no help. Believe me or not that’s your money and your choice and I’m sure some of there tubs is great but ours never works and they don’t do nothing about it now it’s out warranty and broke again and still owe over 7 grand and a junk hot tub that never works. Very unsatisfied

ab
Review №6

Aqua Haven had exactly what we were looking for at the right price. Kims customer service was fantastic. Were excited to get our new hot tub!

Do
Review №7

We have been very happy with our new spa and especially the delivery and set up! Hauling away our old spa was not easy but the deliver team did a great job on both. Spa was a bit more pricey than we had hoped but the fact that they had these in stock was probably worth the cost. I am sure we will be enjoying this new spa for many years, and the owner was a pleasure to work with at time of purchase.

Da
Review №8

I love my Hot Tub!!! Even with this crazy pandemic Aqua Haven came through for me. The sales staff was informative but made my purchase fun and enjoyable. I was worried about the delivery process due to my accessibility where I wanted my tub but the crew short work of it and then made sure my hook up went smooth.Now comes the fun times.... Thanks again Aqua Haven!

MN
Review №9

On March 5th of 2021 my husband and I visited the Aqua Haven Spa event at the Fairgrounds. We ended up purchasing one of their spas. We were asked for a $2300 down payment as the spa wouldn’t be ready till Mid September. Once we left that show it’s been “crickets” … It’s now mid October and I’ve called the company several times with no returned calls back to me. I’ve left messages for Rocky and Kellie. At this point we just want out money back and the “administrative and restocking fee” void due to no such action needed. According the only sales associates that answer the phone when you call the store our order still has no serial number.. I know manufacturing is delayed in many productions of items today but the fact we can’t get out calls returned or any communication is bad business. It makes us feel like they just took our money and ran.

Co
Review №10

Aqua haven did a great job delivering and setting up our new hot tub! It came with a 30 day supply of chemicals. Thry answered all our questions we had after set up. 5 stars so far! Excited to enjoy our hot tub once the weather cools down a bit.

Ad
Review №11

Recently got a spa through Ryan at Aqua Haven. I had some extraordinary needs to get my spa transported to my house. I live a little far away. Ryan and Rocky were amazing on suggesting the right spa for my needs as well as how to get it to me the most economical way. I would highly recommend Aqua Haven to all my friends and family. Thank you Ryan and Rocky.

Ro
Review №12

Great experience in dealing with Aqua Haven. Saleslady Kim was the most knowledgible sales person about her product than any other dealer in the OKC area! She sold me! I now have a wonderful spa that i couldnt be happier with!

Ma
Review №13

This place is a RIP off, charged us over $500 to open our pool. The process took over 3 weeks and when they started they had completed the opening the pt even able to be swam in because it was so cloudy you could only see about 12 inches. I ended up finishing it myself. When we questioned them about it we were told the only thing that was included in the pool opening was to remove the pool cover. Given we did not have a cover Im not sure what they were supposed to do. I hope as many people as possible will read this review before using their service and think twice. They are incompetent at best. Please beware of this company.

Ma
Review №14

We received our hot tub today. Marcos and crew were fabulous. They were friendly, courteous and were conscious about not damaging the hot tub or any existing items in our yard. Marcos was fabulous in explaining and answering all questions since we have never owned a hot tub before. I appreciate Marcos patience. Thank you for excellent customer service.

Me
Review №15

Just got out Twilight 8.25 on 3/19. The wait is so worth it. So far loving life. Not having any water issues yet. Hopefully it stays that way. The deliver guys were very nice and polite! Everything has gone smoothly! Thanks Aqua Haven!!!!

Ma
Review №16

Very pleased with my buying experience. Had a few questions about my Masterspa hot tub and they called me right back to assist me with my needs. I am very pleased with the staff and would give them 10 stars if possible.

Jo
Review №17

Had our new Twilight Series Hot Tub delivered on 4/26/21. Had a minor issue which required Randy (Service Technician) to come onsite today, 4/29. Randy is extremely courteous, promptly fixed minor problem, and answered several other questions we had as new spa owners. Cannot say enough good things about their service or Randy! A side note also about Marcos and his installation crew, they were very mindful and did an awesome job also.

Ke
Review №18

My husband and I purchased a hot tub from Aqua Haven, and I just wanted to say how extremely happy we are with it. Great customer service, also! Thank you!

Ja
Review №19

Signed up for a pool and right before getting it, my husband lost his job. They refuse to give money back even though there was no work done on it yet. I was told I could get a hot tub with the money. However, they never follow through with getting the concrete pad in. I have had scheduled times for them to come out and each time they stand me up with no phone call. I have asked for the money back multiple times and get a promise that they will do better. I would never recommend this place.

Ga
Review №20

The sales person was super knowledgeable and very helpful in getting us into the hot tub of our dreams! The delivery staff were also very knowledgeable, friendly and did a great job setting everything up. We are very pleased with everything!!

Ra
Review №21

I should have known how this was going to go, I get to OKC to purchase a hot tub which I was already approved to purchase. The sales man was so busy running to other customers that I should have walked out then and there. Once the deal was completed the salesman was in such a hurry to shake my hand he failed to prepare me for what was next. He failed to tell me what size wire was needed because they dont provide those(which I did not know and was not told I needed to purchase) and he didnt explain that the tech (after promising the tech could hook it up) would not hook it to the breaker. He failed to tell me anything about how to get it hooked up.Then after two days of trying to track down the wires I need, and finally having time to call and ask, Im told this is 100 percent my fault. Im also told by my salesman that hes sold 1000s of these and he did no wrong. Terrible customer service. Didnt even try to help. Blamed me for not knowing, isnt that what a salesmen is supposed to do?

Pe
Review №22

Aqua Haven staff and delivery employees are extremely polite and good at their jobs. They were punctual and explained everything. They knew the answers to my questions and were very helpful. They were very careful with my property. I will use them again.

Ly
Review №23

Great hot tub. Excellent installation by team two. Live my hot tub. Would buy from aqua gaven again. Love Carrie and Justin

Ta
Review №24

Made buying a hot tub and pool great.. Talk to Rocky he did a great job..

2X
Review №25

I bought a hot tub, it came just time and I’m absolutely in love. I definitely recommend.

Pe
Review №26

Extremely happy with our experience. Troy has been very helpful and our twilight is perfect as promised

Na
Review №27

Horrible experience with Aqua Haven. Kim Wigley sold us a hot tub on March 16, 2021, paid $3100.00 down. Assured by Kim should be in this summer, worst case scenario at the very latest October. Called to check on purchased hot tub, told by their sales manager Rocky, looking at December now, unless we want to pay more money??? We were in Texas this last weekend, and same hot tub is available. Tried to get a refund on our down payment since it’s looking like winter 2021-2022, even though we were misled and told would definitely arrive sooner, we would be out of pocket over $2500.00 should we choose to request a refund, on the purchased hot tub, we have yet to receive. Complaint filed with BBB for misleading advertising, we will update this review should Aqua Haven make things right.

Ch
Review №28

We love our spa! Had to wait for a few months but so glad we did. The Aqua Haven staff was awesome. Very responsive. Delivery crew did an amazing job and talked us through the set up. Highly recommend!

Mi
Review №29

Service after the sale does not exist with this company! If I could give no stars then that would be more fitting.. We have battled with them for a year about issues with our swim spa. They say they will call you back and they never do. In the last 2 weeks we are 8 calls in about issues with our skirting and that the company cut it too short leaving the interior exposed. They give nothing but excuses. Horrible company and buyer beware!!!

Mi
Review №30

I was very impressed with the staff who installed our hot tub. They were knowledgeable and professional ensuring I understood all components of the hot tub including caring for it. I would definitely purchase from them again.

Te
Review №31

Wow! Wow! Wow! These guys were amazing to work with. Our hot tub was delivered right on time. 2:00 and the door bell was being rang. The crew easily got the hot tub positioned exactly where we wanted and helped us adjust it perfectly. And, they couldn’t have been nicer to work with. Plus, they even called the day before to confirm delivery. The hot tub is beautiful and exactly how we ordered. Thank you to Marcos and his crew and all the folks in the Oklahoma office. You kept us informed all along the way and the best part...when I returned your call I got to speak to a real person! Good ol’ Midwest personal attention. Great customer service. Highly recommend.

Pe
Review №32

Aqua Haven is the best! I’m in Tulsa but still use them for sale & service of my spa that I purchased from them over 10 years ago. The best part of Aqua Haven service is lead spa technician Randy. The man’s amazing, he cares about his customers and he’s forgotten more about spa and pool maintenance than most technicians know! Two thumbs way up for Randy!

Br
Review №33

The service department was great when I recently had a heater issue. Randy (service tech) was knowledgeable and walked me through everything.

ka
Review №34

Purchase a new spa, Twilight Series 7.2 from Aqua Haven, in Oklahoma City. Ryan was very attentive, helping us. Our spa was delivered 03-10-2921, by Marco, and Christian. They were very profession, in delivering and setting up our spa. Very informative explaining our spa chemicals.Thank youKent & Karen CourkampDuncan, Oklahoma

Tr
Review №35

Got hot tub in great timing, especially during these covid days. Guys that came to install were great and very helpful. Highly recommend!

Cu
Review №36

After having Aqua Haven move my swim spa for me into position on my property, I reached out for technical support. Randy, with Aqua Haven came out and gave me some incredible help understanding my new purchase, how to take care of it, and orientation.Randy is a GREAT communicator, and will take whatever time is needed to make the customer feel comfortable with this new piece of equipment. I highly recommend Randy from Aqua Haven as your go-to resource for anything related to spa care, setup and maintenance.

Ma
Review №37

Thank you Aqua Haven for your prompt attention and speedy response in replacing a pump on my hot tub. Randy is EXCELLENT! Thanks again!

JM
Review №38

I have it 1 star as 0 was not an option. We set a pool service for two weeks ago. I’ve called twice with no response. Unless your spending a lot of money plan on the crappiest service ever!

Am
Review №39

Our new hot tub was delivered today and we are super excited to use it! Brantley and Jesus got it unloaded and set up quickly and they were both friendly and helpful in answering our questions.

Ke
Review №40

Wasnt able to help me but did refer me to someone who could. Excellent service.

Je
Review №41

Really happy with my experience! Thank you Troy Newton!

di
Review №42

Love love our swim spa! Easy to care for, great for exercise, relaxing after work.

Ma
Review №43

Great experience!!! I am an avid swimmer and when the pandemic hit I was searching for a safe alternative to fit my medical needs. I knew nothing about swim spas and Ryan with AH made the learning easy. Helpful links to financing and low pressure sales. The Challenger by Master Spas is an amazing alternative to lap swimming in a lap pool. The added full array of exercise equipment means I can get a full body work out. After long research dnd consideration this offers year round swimming with the convenience of being at home. Maintenance is so so easy! Love ❤️ I tried a competitor brand but the current produced by this Master Spa product was preferred plus the comparable competitor product was substantially more money. Ryan has gone out of his way to make this purchase as simple as possible!!

Ra
Review №44

Good job! I liked your people,very much the professionals,,, on time too!,,thank you,,Aqua Heaven...,,,..

Pa
Review №45

Bought a spa from Aqua Haven about 2 years ago, no problems at all until now but no big deal. Called Aqua Haven, spoke with Randy, and Randy helped me diagnose the problem in minutes. I cant say enough about their great service over the past two years. Even though I have never had an issue until now, I have called many times with stupid customer questions and they have always responded with explanations and answers. Thanks again Randy, really appreciated your help!

Be
Review №46

Absolute terrible experience we purchased a pool on Friday 4/30/21 and were told by justin schulz that it was in okc in a warehouse and just needed to be preped and would be ready for pickup by the following Tuesday or wednesday i called on tuesday and spoke to him again and he clearly didnt remember his lie because he then told me that it had all come in the previous day by train from ny and would be ready by friday it is now friday and he is telling me that he never said it was all in okc and never told me it would be ready for pickup so here i sit out 4000 dollars and no pool and on top of that i have excavator rented for the weekend and im now out the 400 dollars in rental and delivery fees for it which i cant get back all because justin schulz in a liar and no better than a sleazy used car saleman

De
Review №47

We bought our hot tub at the Hot Tub expo in Wichita a few weeks ago and we have been very pleased with our purchase & with Aqua Haven service & support! Everyone we dealt with has been very professional & courteous. The delivery went very smoothly with 3 very capable & respectful gentlemen. Marco went above & beyond to get our spa installed & running the day they delivered so we could use it right away. Having our Master Spa hot tub has allowed us to relax and soak away the stresses of life during these trying times & we are thankful for that! We appreciate Ryan & all the great staff at Aqua Haven!Check them out at the Hartman Arena in Park City, KS this weekend for another great hot tub expo. You will be happy you did!

Sa
Review №48

Our spa is AMAZING! The 4 delivery guys did a wonderful job, efficient and professional! Staff at the store is helpful and friendly as well!

Ke
Review №49

Ordering, delivery, and customer service have so far been great!

Tr
Review №50

AquaHaven was very easy to work with. Great customer service and quick delivery. Our delivery team was professional, courteous and efficient. They arrived on time, placed our spa easily right where we wanted it and explained things well. Highly recommend!

Ca
Review №51

We had a great experience with Aqua Haven. We knew we wanted a Master Spa because we had one in the past and I wasnt sure I could make it happen since we live 3 hours from the closest dealer. I called Aqua Haven up told them what I was looking for and was told it was no problem! Pricing was fair and so was Ryan. It is super easy to deal with the Aqua Spa team. When my unit arrived they scheduled the delivery and the installation team was very professional. They cleaned up after themselves, listen to what I wanted, and they even arrived early. I would highly recommend them and there services. Nice working with Aqua Haven.

Am
Review №52

Love our master spa twilight hot tub !!!We got from aqua haven !! Great service !Great set up ! No problems !!

Se
Review №53

Bought a hot tub 6mo ago. They did a great job and I love the hot tub. I recently bought a new house and needed it moved. Once again they did a great job!! Thanks!!

Re
Review №54

It’s official. We put in a pool! It was years in the making for us to finally do it, and we are happy with the result. Aqua Haven has been excellent to us, and the process was seamless from sales to install. They were recommended to me by my brother for good reason. I am a real estate agent, and I have already referred them to a several of my own clients. Thank you Aqua Haven for the beautiful pool, valuable advice, and top notch customer service.

Br
Review №55

I have been coming here now for 3 years and I absolutely love this place. The products are great customer care is awesome. Thank for always being so welcoming and helping fine what in need. Kim today was great. See you guys next year. Pristine blue is the way to go.

Bu
Review №56

Called for a quote to move a hot tub that i purchased from them. 1st call was made Feb 5th. I called back 6 times before they finally got me the quote on Feb 16th. (Almost 2 weeks after 1st call) It was not like this when I was purchasing but didnt want to help when trying to sell. No excuse for this

Ke
Review №57

We bought our Master Spa 15D Swim Spa from Aqua Haven a couple of years ago and we absolutely love it! Over the weekend, my jets stopped working so I called and Ryan said it was probably a blown fuse. If so, I may have been able to fix it myself but I went ahead and had him schedule Randy to come check it out. Randy came today and yes, the fuse was blown but I also had an issue with the pump. Randy repaired the fuse and the pump (under warranty), tightened my paneling, tightened and cleaned some of my jets and waterfalls, adjusted and went over some of my settings and control panel, and gave me a few useful tips! I really appreciate his patience and knowledge. It was a great weight off my shoulders and I couldnt be happier. Thank you Randy!!

Mi
Review №58

Worst to deal with. We have had a great experience buying and getting it set up. But we bought ours in June and now it’s leaking. I’ve called twice now and no call back. Worst customer service. Wish I would have never bought this hot tub!

Ta
Review №59

Repeat Customer for many years. Great Service!

Ed
Review №60

Small issue but made it more than right

De
Review №61

I am very happy with my Spa from Aqua Haven. It is very nice. I would give them 5 stars!

Je
Review №62

Had some issues getting the order nailed down due to limited inventories. Overall happy with the results. Delivery/install team was awesome!

Li
Review №63

Awesome from the purchase to the final instructions. Kim great sales Cody installation Edgar pool chemicals and final prep and the owner was on site the final days. Best money spent

Te
Review №64

My husband and I are new to the area and recently purchased a used hot tub and were pleased with the unit purchased, as well as the overall service. Aqua Haven even provided the unit with a cover, stairs, inflatable drink holder, and a beginners kit. When delivered, there appeared to be some cosmetic outer cabinet damage. Aqua Haven scheduled and repaired the damage in a timely manner. Thank you to the sales staff, and to the delivery/repair staff, we appreciate you, and recommend Aqua Haven for both New and Used Hot Tubs.

Mi
Review №65

Great group of installers! Very helpful. Explained the operation, chemicals and upkeep. Nice young men.

Ch
Review №66

Great customer service!

MA
Review №67

I was very nervous picking out my first New Hot tub. My salesman Troy Newton was very knowledgeable and made my choice easy. After checking two other places it was obvious, I was going back to Aqua Haven. Thank you for a great experience and for answering all of my questions.

Da
Review №68

Professional, awesome customer service, delivery and set up made easy. If you are in the market for a hot tub... look no further than the Aquahaven team.

Br
Review №69

So excited! I got my hot tub today and I got informed about all the information about it. The gentleman who informed me was named Jacob and he was very well mannered. I had a few questions and he was able to answer every single one. I met a few others and their names were Marcos, Kevin, and Joe. They were very friendly and helped so much! I really am pleased with the information and service that I received today. Definitely will recommend in the future to others and if I need anymore hot tubs!!

Ap
Review №70

Extremely professional exceeded our expectations ! We just purchased a home with a hot tub that wasnt heating, called Aqua Haven and was so impressed with the service we received. Our technician Randy walked us through all the operations of our hot tub also fixed the heating problem and gave us great peace of mind on operating our new tub.

Ch
Review №71

These guys go above & beyond to make sure you are a satisfied customer! Not only do they sale the best hot tubs on the market but they offer exceptional customer service. We had some issues with delivery & they were very fast to make it right with us. Thank you guys!

Be
Review №72

Purchased my hot tub from them and I love it. They have been great to deal with when I call in with questions. If you are looking for a hot tub I would suggest talking to Ryan at Aqua Haven!

Ch
Review №73

Sorry for the long review. I purchased an already made and ready to ship hot tub in July at an expo in Tulsa. At that time I was not ready for delivery as we were building a house. I informed Brian (salesman) of that and was told that that was no problem and that they would hold it as long as I needed them to. I paid in full there on the spot (my mistake) and we made plans for me to call when I was ready. At the time of purchase I was given the contract with SERIAL NUMBER on it. I received a call 1.5 months (September) later asking if we were ready in which we were not. At that time we were another month out on being ready. I was also told at that time that the hot tub was almost built and hadnt been assigned a serial # yet. After I questioned the serial # issue, I was told that I would receive a call right back in which I never did. I had to call later that day and was told by another person that he figured it all out and that there was no problem. We scheduled delivery for Nov the 4th. 1 week prior to delivery I received another call from someone saying that the hot tub had finally been assigned a serial # and was almost ready for delivery. Once again, after I questioned that and informed him that my contract already had the serial # for the tub that I had purchased listed I was told I would receive a call back from Brian (owner). almost 2 weeks later and I still have not received that phone call I was promised.BE CAREFUL, SEEMS LIKE A RIPOFF as I am still waiting for my hot tub.

Kr
Review №74

Wish we could get ours. Told we’ve have it first Of October ordered on Labor Day weekend. Now we are being told it’s another four weeks. And we have to pay a 25% restock fee if we cancel although we have not even have possession of the hot tub yet we’ve paid for it. Great customer service y’all are really winning.Oh and we spent 10k here.👎🏼👎🏼👎🏼👎🏼

Bo
Review №75

The buy of the tub was simple and painless but the install people thats a different story. The complaint is when attaching the cover lifter they put it lifting to the front covering the stairs and controls. Made no attempt to advise they were doing this or make it right. Make sure you check all work before they leave.

Ro
Review №76

Great service call from Randy & Brantley today. Found and fixed all our problems. GREAT SERVICE !!!!!!!

ro
Review №77

We love the product we bought and it was simple process and the hot tub show people were friendly and not pushy. With that said dont expect any phone calls to be returned after the purchase.We went into the store on a weekend as thats the only time we can and a product sales rep was on hand and friendly as well but not useful for our situation. We have left 3 messages, 1 in person and 2 over the phone and weve had our tub about a month with no return contact from them. So just remember you will be on your own after the purchase. I give the people we dealt with 5 stars but Aqua Haven customer service after the sale I have to agree with others and leave that at no stars.

Te
Review №78

We love our Michael Phelps swim spa: had it for almost four years.Randy came out to help us with technical difficulties today. Good communication, timely arrival and, lucky for us, a pretty quick fix. :)We’ll be in the spa tonight!

Ja
Review №79

Bought a hot tub from them, for a great deal. The guy who sold it to me Ryann Frank was wonderful very knowledgeable and so extremely helpful. Then the delivery crew came dropped off my hot tub hooked it up filled it up put all the chemicals I needed in it. And explained every single thing to me, the guy Ja bought a hot tub from them, for great deal. The guy who sold it to me Ryann Frank was wonderful very knowledgeable and so extremely helpful. Then the delivery crew came dropped off my hot tub hooked it up filled it up put all the chemicals I needed in it. And explained every single thing to me, the guy Jacob was great!

Ro
Review №80

I purchased a 10k dollar plus hot tub in February 2020. I have made numerous calls to get help with water balance problem. I have talked to a few people that couldnt help me. I was told I would receive a call from their water treatment expert. To date no return call. I left 2 voicemails for the owner Ryan with no response.I have read many other reviews from other Aqua Haven customers and it seems to be a pattern for Ryan to not return calls. I am not a happy customer with the service after the sale.

Sh
Review №81

Wow, such a great bunch of young men that just delivered our new health spa. Thank you Joe, John, and William. Every questioned answered, so polite. And careful with the spa and parts. Very conscientious young men. Aqua Haven, you can be proud of them and your company. The Hot tub is beautiful and the service was excellent. Delbert and Shirley

Be
Review №82

We love our hot tub! Use it almost every night. Very easy to maintain also

Wi
Review №83

We bought our hot tub a week ago at the pool and spa show in OKC. Brendan went above and beyond to answer all of our questions, and Ryan-the owner-chatted with us for a couple of minutes during the process and was very nice. Granted, I havent had the tub delivered or installed; but if the delivery, installation, and performance are as good as our experience so far, I know we wont have any issues whatsoever.

To
Review №84

I purchased a hottub from Ryan Frank about 7 years ago, and we love it. Back in the fall, the pump went out, and Ryan had a service man here the next day. We are are not only very pleased with the tub, but now were also impressed with their service work.Thank you Tommy Pennington

Jo
Review №85

The three men who came out to install our Hot Tub did an excellent job and they worked really had to get the hot tub on our back patio. All the while take great pride in making sure everything was safe and that the hot tub was well taken care of.

Mi
Review №86

Great service!

Ke
Review №87

Reliable, on time, fast, great work and very reasonable fee. Such a relief after getting cheated by local co. Thanks for getting my hot tub up and going.

Ta
Review №88

We recently bought a Master Spa at the Spa Show in Wichita KS, Heartland Arena. After being built it was delivered to us. I want to give a big shout out to Marcos and Sergio, the delivery team. They were both professional and helpful in answering all my questions. They even hard wired the spa for us. Thank you Auqahaven. Happy Hot Tubbing to all.

ka
Review №89

We use aqua haven for our hot tub! Randy came out and looked at it and said we needed a pump! They ordered the pump and got it put in in a timely manner!

Br
Review №90

Very pleased with the work and dedication with Shawn the pool tech! He always returns phone calls and answers any questions when it comes to our pool! Even works on Saturday to get your pool up and running! Very dedicated and hard worker! Thank you to Shawn for reassuring good customer service!

Br
Review №91

Ryan and his staff are very very professional. I googled his store, called and had a few questions and they were very very helpful. I highly recommend buying a Master Spa from Aqua Haven.

Di
Review №92

Great friendly service! Randy did a great job servicing our pool. Weve had it for about 5 years and love it year round!

El
Review №93

Awesome experience . Randy was professional, polite and proficient. Changed out the circulating pump and had our spa back up and running in no time. Thank you!

j
Review №94

Aqua Haven installed an inground pool for me in Feb 2019. Doug lead the project, could not have asked for better, he kept us inform at every step. Even though there were days that the temp was cold, Bos crew worked despite the cold and got the job done and were the best construction crew I have every worked with. Sean, the young man that came out and did the initial pooling clean did an excellent job and was very informative on how the pump and filter system worked and walked me through all the steps to maintain the pool in a way that I understood everything. I highly recommend Aqua Haven if you are thinking about installing a pool, great people to work with.

Pa
Review №95

Aquahaven is quick to take your money... We purchased a pool and a hot tub in March of 2018 and told 2 month wait. Which was fine. After calling the owner Ryan Franks many many times and the threat to go pick up our deposit the pool was finally installed in December 2018. It is now June 2019 and the water fall does not work due to the way they poured the concrete (still waiting on that fix). We have been calling and calling... Ryan to get the hot tub delivered but he does not return phone calls. If you dont mind waiting and constantly leaving messages with no call backs then this is the pool company for you! If you want good customer service and promised delivery you may want to call someone else : (

te
Review №96

Very helpful crew. Got a wrong part the first time, but they found the correct part and shipped to me very quickly.

Br
Review №97

Mike and John delivered our hot tub today and were awesome about working with us to put it where we wanted it to go. I would have probably given up because it was a difficult spot but they said we can try it and sure enough they fit it perfectly where we wanted it. Could not be happier with the customer service Mike and John provided! I would ask for them specifically if you can. Thanks again guys!

Ke
Review №98

The service was just great. The 3 guys were great to work with and very helpful. We were very pleased with everyone and everything! We definitely will recommend you to our friends and family!!! Thanks so much! David​ & Kendra

ba
Review №99

Nice to do business with people who do what they say their going to do & when they say their going to .I would recommend this company to anyone !Love my hot tub too !

St
Review №100

Joe, Will and Mark were very courteous and helpful. They helped us get the hot tub up on our upper deck and got everything set for us. I forgot to move the porch swing and chairs they even did that for me. They explained when to change the filters and made sure we had everything we needed. Very friendly guys!

Information
27 Photos
100 Comments
4.2 Rating
  • Address:6700 Northwest Expy, Oklahoma City, OK 73132, United States
  • Site:http://aquahavenspas.com/
  • Phone:+1 405-858-7727
Categories
  • Hot tub store
  • Indoor swimming pool
  • Sauna
  • Spa
  • Swimming pool contractor
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–5PM
  • Thursday:12–5PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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