The personal working on my system was outstanding very nice, an I was a so glad to have both of them.thank you Kate and chennee.

I had an awesome experience! The sales rep Alex did an awesome job of not being pushy, but also letting us know about the deals and promotions! He was very patient with my wife and I, I definitely recommend you talk to him when you stop by. The only reason we werent able to get my wife set up during the visit was because of some issues with switching over from Verizon. But overall, Im very satisfied! My reception has improved dramatically!!

Jeremy was absolutely amazing!! He helped quickly and him and Kate stayed with us until all was finished almost until 10 pmFixed up our tv to streaming live & we switched are whole family to At&tThey were amazing and the deals they have are a super plus!!! Thank you so much Kate & Jeremy for truly caring about our service

I was very upset when I went into the store because I bought my phone at Sams and I was told when I got the phone (as it was being mailed to me) to come back into Sams and they would set it for me. It was the holiday weekend so Tuesday September 8, I went back into Sams at the designated time and no one was there. I waited a while and no one showed up. I even called tech support and they have not been helpful to me in past. This time was no different. I told him I could not understand him more than once and he did not offer to get an English speaking person. So I told him to forget it and I hung up. I have been an AT&T customer from the beginning and I was ready to throw in the towel with your company altogether. If it hadn’t been for Juan I would have. When calling tech support some are arrogant with the older generation as they get so impatient. But they will get older in time and won’t know everything, so it will be their turn.So I went to the AT&T store and Juan the manager Was there and he knew I was angry and I told what happened and he told me he would help me. Which he did and was very nice. I appreciated him very much and he made me much more calm. He was very patient with me as I do not know the technical terms so he explained. He was vet good and helpful and I am thankful for him. In this store your employees have always been helpful.

Jeremy and Kate. They were patient, courteous and very helpful. They rectified an issue I was having for months in a matter of minutes. Then end result was satisfying. Still an att customer

If you specifically ask about returns when you are buying a temporary phone while waiting for a warranty replacement, they will tell you that you will get a refund. What they DO NOT tell you is that there will be a $55 restocking fee and you wont know anything about that until later, when youre returning the temporary phone and read the tiny print on the back of your receipt.....which you do not have when youre asking questions during the sale. They knew the phone would be returned when the replacement arrived, so everything was clear up front.. They finally said they would refund the full price, but thats a pretty shady business tactic. Were now looking at other options for cell service after 20 years of being customers. Very disappointing to say the least.

Kate and Alex are amazing! They answered all the questions, went slow enough to understand every detail needed and got us the best deal! We are getting away from Sprint/T-mobile!

Emily was great and it is a wonderful store experience! Thank you so much. The newer phones are amazing and very cool! Couldn’t have been easier. Thank you.

Bailey was so knowledgeable and patient. Probably hands down the best experience Ive had at At&t. Thank you!

I went into at&t on NW Highway in Oklahima City. And this guy Juan took excellent care of me. He was very nice and kind and very patient with me. It took just a minute or 2 to take care of me.

Chris did an outstanding job of getting two of our phone upgrades. He made the process painless and made sure we were happy with our purchases and answered all of our questions. Truely outstanding customer service!

Absolute dogsh** service. I walked in and was immediately put in a waiting queue to get my service changed, which was entirely understandable. However what was not understandable was the fact that it took about an hour for a representative to actually come to me and help me out, what was more infuriating was that the manager was playing on his phone while customers were waiting. Not only that, when I was helped, the representative told me that I had to call customer service on the phone to get my issue resolved. When I had that done, I reached out to another representative to help me with the service change and they told me to do it myself. I literally had to ask the new hire to ask for the manager for me. When the manager actually came to help me, he was completely unprofessional, offered no signs of consolations, and basically walked me through the entire service change only to find out in the end that my phone was not compatible with their 5G network (this was after charging my card). Three hours of waiting just to get billed around $70 and get nothing in return. Ive been a long time AT&T customer, but this entire experience destroyed my view of this company. Unbelievable.

Ask for Kaylee! She helped me through the entire process, from pre-ordering the iPhone 13 Pro, to setting it up, and trading in my old device! Top notch customer service.

Jeremy was amazing. Told me all the details I needed to know and made sure to get my device protected without being pushy.

If you need a new phone come see Lisa! She is very friendly and helpful, not pushy at all, and is extremely helpful with problems or customer service issues. Great job Lisa! Thank you for your help.

Chris at the NW EXPRESSWAY store on Rockwell was friendly, thorough, professional, and fast. He answered every one of my questions and served me as a technical specialist rather than a salesperson, which I greatly appreciated. I will strongly recommend the services of your store to friends & family.Now... if I can just get AT&T to expand their TV services to my neighborhood (Northaven in NW OKC), I will be COMPLETELY satisfied - and so will my neighbors.Please feel free to forward this message to whomever can help make that happen.THANK YOU!

Alex Eakers was very helpful and made the whole experience fast and easy! Top-notch customer service!

Kayee was very patience with us. We are older and we were having trouble understanding different things with our phone. She did not russ us. I have some bad experiences with people on the AT&T phone. I was thinking about switching to another carrier Kaylee was so patient and friendly that we decided to stay with AT&T. She really knows her stuff, thx Dan and Tina

Kamil was so great with every last detail and saved us money on our new phones. She even helped us save money on our home att bundle.

Lady had no idea what she was doing. Needs more training. And needs to slow down and listen to the customer

No one likes going to the phone store, but this was a particularly bad experience. Our sales clerk was disinterested in us and neither friendly nor helpful, knew less about phone plan availability than we did, and straight up lied to us about canceling one of our lines. Beyond disappointing.We went in looking for two things: to cancel one phone line for a watch that has been replaced and for information about an international plan. First we were told there is no international plan, then upon relaying what we found on the internet, we were told oh, yeah, that is the price for international.When we asked to cancel the watch plan we were told, okay, its done to which we responded, wow that was quick and then still found the line on our bill this month, meaning we will have to go in AGAIN to cancel this service that we have already tried to cancel.The only nice thing I can say about this trip is that the manager thanked us for coming in and the store was clean.

Chenne did an excellent job of taking care of me!!! She really took the time to give me fantastic service.

I went in to get an issue with my bill taken care of and Alex was so helpful and patient. He even put me on a better plan that saves me money. The issue with my bill needed approval from a manager and Michael took care of it without any hesitation.

Kamil and Kate were super helpful in setting up my watch. Thanks y’all.

Dropped in to get a sim card for my tablet. The agent was very courteous and pleasant.

Very unimpressive experience with AT&T visit to simply replace my dead cell phone. It took 5 separate trips over a 5 day period to place my order, attempt to correct the problems with that order, delete the original order and then enter a corrected order - not to mention that I am fairly sure that our billing will be extremely incorrect due to all these missteps along the way.Unfortunately I get the strong feeling they could care less.

Great customer service at this location. Theyre super helpful and will work to get you taken care of

Bailey at the Northwest Expressway store in OKC is amazing! Helped me with my almost 90 year old Mom’s move from flip phone to iPhone. Best experience I’ve had at AT&T in years. Thank you Bailey!

Yesenia was our customer service helper. She was so helpful and patient with us and answered all our questions and concerns that we asked, and help us lower some rates. Couldnt asked for any better help, everyone was so nice. THANK YOU SO MUCH YESENIA from The Ramirez Family!

Yesenia helped us and was incredibly informative, patient, and friendly. She was able to find promotions to help lower my rates. She not only helped with service but also setup my new phone settings and even put on my screen protector.

Rosetta was very efficient and professional. Very personable.

I went to AT&T to upgrade my phone. Alex Eakers,the AT&T representative, went above and beyond to take care of me! He even found time to instruct me on my new devices! Several other representatives came to the table to assist or visit. I always have a good experience here, but Alex made today exceptional!

Great service from Kate. Went above and beyond!

If you are not in expensive clothes, they do not take care of you. 😡

Fast and friendly service, answered all my questions and then asked if I had more, helped me pick out case to protect my phone.

Kamil Gray was my agent today when I bought a new iPhone. She is the best. Very friendly and polite as well as knowledgeable. Excellent service

I want to let you know that Kamil at the Northwest Expressway store is a 5 star employee. I have been working with your online support all day to get the internet back on my phone with no success. After only 5 minutes she had the phone internet established and working as before. She is one outstanding individual.Thank you

Dealt with Emily. Phone was a mess - she had it fixed in 15 minutes. Very personable, competent young lady. Has management potential.

Jeremy was very helpful and very pleasant.Knows what he is doing. Thanks!

Amazing people they were so helpful

We purchased a new phone on Saturday and David was the best! He helped us update our plan, transfer our data and answered all of our questions.We went back today because we were having trouble logging in to our new HBOMax account. He was very patient, tried numerous ways to get us logged in. David was finally able to identify the problem and we are now able to log in. Thank you David for your professionalism and patience. We will make sure that David is working anytime we have questions or need to update our phones!

Great but have its moments of long wait

I was waiting to check out but the sales person helped people that came in after me. It wasnt until I took a picture of the cue code that someone came to help me.

Emily is the BEST! Very knowledgeable and so sweet.

Chris Nelson provided excellent customer service! We were so happy with our experience in store.

Getting my new phone here was so easy. Roletta walked me through step by step and made sure I was getting the best deal available! Best phone buying experience yet.

The reason why i went to the store was i didnt want to spend long hours on phone with the customer service agent. I have been here 3 times first time I walked in no one greeted and i stood there 20 minutes and i have to figure out looking at monitor on the side i was suppose to check in so i went out. Second time i check in and went it was not busy the gentleman helped me right away and told me i dont need to check in i can just walk in. So he fixed my problem, but after two days i got a email saying it didnt went through i have to do it again. So i walked in the store at 740. One gentleman said Ill be with you shortly and i stood there for my turn and after they finished the checked in people 3 of the employees went in to the back door not even asking have you been helped even though I was the only sitting in there. Then one guy came out and have to approach him to ask if he can help me it was 815 and he says i have to check you in first and another employee an African American gentleman was helping another customer said you dont have to sir we will help and finally a lady helped me she was nice and checked in the system whats going on and i hope it is resolved. I hope i dont have to go back to this place ever. I am an Asian i dont know if they doesnt like Asian. i walked out of the place never to go back. Hopefully management take necessary action to train atleast some of the employees how to treat customers.

I was having an issue with the billing for my families account and the proper number of phones and watches associated with the account. Apparently when switching from an older Apple Watch to the new watch the AT&T system added an additional phone number to our account. I went to the NW Expressway store and met with Kamil Gray. She very methodically went through the bill and determined there was a extra phone number not associated with any of the phones or watches. She was very patient and was able to determine which number was incorrect and removed it from the account. Kamil is very intelligent, knowledgeable and has a very calming attitude. I give her 5 Stars. Thank you Kamil!

Kamil was amazing. She took her time out to make sure all my questions and concerns were answered. I would recommend her to anyone!

Great experience! Kamil helped me set up a new plan and now setting me up to add a watch to my plan!! She’s very thorough, takes pride in her work!

Had a great experience at AT&T today. Chris took the time and walked us through our specific needs resulting in more value - improving our benefits while saving us money on our monthly bill. Highly recommend.

I stopped by this store when it opened to obtain a phone for my sons birthday, change the broken glass out of my phone, and upgrade my service. Harley did a fantastic job of hitting every goal, even when the store filled up with more customers. She went above and beyond to make sure I got a discount on my services and made recommendations to help set up a teen with his first phone. Ill definitely go back.

Ms. Chenne has been so patient and so understanding. She made everything so easy to understand and made the process extremely smooth. I

Kamil is the best she is very knowledgeable and fun to deal with highly recommend her any time

Chris Depue was absolutely fantastic!!! He saved us money on our current plan when we only came in to get a new phone! He was great at explaining all the features and options of the new phone. He even talked to us about the new streaming TV service and showed us how much money we could save by transferring to the AT&T service. We are going to go home and compare the channels with what we currently have. We will probably be back for the tv service and will definitely ask for Chris to help us! He’s an asset to your organization.

OMG!! Marv & Harley are THE best of the best. Thank you so much for making me feel comfortable & relaxing my mind after my poor experience at a previous location. Harley was super fun, informative & helpful with my purchase. I just would like to recognize their professional attention to my customer need & say thank you! This nw expressway location is my new store now!! Super satisfied customer!!

Terrible customer service. They literally sit around and have in related work conversations instead of helping the customers

Bailey was an exceptional salesperson. I had some questions about things and she answered them. She also showed me some discounts and helped me add a new line.

Emily R. Was our rep at this store. She was more than fabulous. Knowledgeable and very informative.

5 STARS!!!! I just received absolutely fantastic customer service and I felt like Chris,ATT REP, REALLY CARES about his customers. I felt 100% attended to. Chris seemed to have been just waiting to help me all day long. I really love this place!!! Kudos AT&T!!

Alex E at the new expressway store was awesome, and so patient ! Thanks Alex

Chris provided great service, found issues in our plan, saved us Money. Went above and beyond to fix issues with my phone as well. Store had good stock in phones as well

Chris Depue was excellent to work with! Made the experience stress-free and fun!

Emily R is a fantastic AT&T Rep and she was very patient with us! You couldnt ask for a better person to help us buy new iPhone 12 Pro Max

My experience with Chris at the Market Plaza ATT Store was totally and completely wonderful. No stress and with everything he had to do to get me totally connected, he was very knowledgeable and very pleasant through the whole experience. What a wonderful asset Chris is to ATT and the store. Thank you Chris for your kindness, patience and expertise.Joy Gould

Awesome service all my questions were answered promptly and I didnt feel like I was duped with any of the charges and were all very happy with our phones and service thanks to harley

The issue I went to the store is still unresolved, between calling AT&T and going to the store to have this issue resolved. I have nine hours tied up with this mistake that was made by the store in Graham, Tx. Two accounts with four phones. One of the numbers was renewed and is in contract which was supposed to be canceled. A business account that was started that didnt need to be

We have had hit or miss experiences at AT&T stores, but this location offered excellent service. If you make an appointment beforehand, you can skip the long waits and be seen at your appointment time. Service member Christopher and manager Michael were very friendly and helpful!

So so thankful for Roletta! We have had the roughest week and my daughter was in an accident and needed a new phone. We didnt have all of our Apple info and Roletta was patient and so professional with us. She assured us everything was going to be ok and she was going to everything she could to make sure we were taken care of. We actually left paying a little cheaper each month and my daughter upgraded her phone. It was very busy and she never made us feel rushed. We are so appreciative of above and beyond customer service, thank you thank you! (Oh, and thank you to Chenne for her outgoing and friendly personality as well!)

Would have given 0 stars if possible. I have an account and my phone was stolen. I do not have insurance. I have repeatedly attempted to inquire about my account status and any other pertinent information. When I ask a question, all I ever seem to get is a single word response in the form of a question.Me: My name is... I have service and my phone was recently stolen. I do not have insurance. I am inquiring about my account status and pricing for a replacement device and service. Could you help me please?These store reps: Prices?Me: I am a customer and my phone is gone and I do not have insurance. I need a new phone activated today please.These store reps: Phone?Literally, verbatim.I would steer far and wide from this store. Apparently they hire people with a chimps IQ.

Everyone is so awesome and so helpful in this store. Bakari Taylor, Yesinia and the managers are so helpful. They know what they are doing. I love going here because they are quick and will solve your problem when you leave the store. AT&T customer care is pathetic. They dont help you at all and you have to wait like an hour and you get hung up on your call. These people are great.

I Had The Best Experience Today with a Phenomenal rep, Ms. Sunny Sierra. She Restored the Bad Taste that Ive Had for At&t for so long. Excellent Service & She was Genuine! I Will Definitely Continue to be a loyal customer. More Reps Should be like her. Thank u Sunny!

Helpful. Kind. Knowledgeable. Clone Yesenia!

The staff were fantastic and very helpful!

Wait wasnt long at 4:30pm. Associate was very nice and solved mine and my Moms issues quickly

People are very helpful. Prices are extremely high tho.

We walked in the AT&T office on nw expressway and the customer service rep. Helped us immediately he went over and beyond fixed my phone then helped with my watch. Thank you!

Harley is fantastic. What an amazing help she was for our family. We loved our store experiences at this ATT store. Thanks ATT. Thanks Harley!

Bailey was great at this store. I recommend her!

Rolletta really went above and beyond to help our family. Michael the assistant manager was very helpful and friendly as well. I would recommend them for all your at&t needs.

Hands down the best AT&T in-store experience I’ve ever had! Christopher and Michael were amazingly helpful and efficient!

AT&T has the worst customer service on the planet.

At first they were kind and said would you like a Spanish person to assist you and I said no its fine I speak English. And he answered sorry people are in front of you soo you cant go right noow!! :in a rude voice: after that we waited 2 hours until they closed and helped other people who just got there.the service here is terrible and I feel sorry for those people who had the same experience as I do.

Alex was fantastic, he got me set up for my new device and was very patient and professional. 10/10 would come back and purchase from this AT&T store again!

Was great no problems helped me with everything I needed

We were helped by Ms. Rosetta....just a pleasure

Chris was great! He helped me get a better package set up! Great experience at this location.

Sydney Graham was amazing today!! If you need anything phone related go see her. My husband and I went in with his totally busted phone and this lovely lady went above and beyond in helping us get a new phone and transferring all of our old data. She made our experience so easy and she was a pleasure to talk to.

Kamil and Fabian did good service very personable and very nice

I visited the store as it was closing. The associate who helped me still took my payment happily and quickly. I will gladly visit in the near future.

Harley was super helpful. We made 2 different trips & worked with her both times. Knowledgeable, detailed, & kind.

We had to stay an hour and a half after closing because we had trouble with our previous carrier porting out our numbers. The manager Fabeienne (sp?) and the Sales Associate Yesenia both patiently stayed and helped us in every way they could. They didn’t seem impatient or annoyed and were very pleasant to work with!

With one person ahead of me, I still waited over an hour. I sat and watched an employee sit and chat with a customer for 20 minutes after he was finished. Saw people go to back and not come out. There was even a customer who was third in line, give up and leave.

If I could give it a -0 I would. The manager is a liar and a thief so do not believe whatever she says at all. She’s no help . Go to the Yukon location where the manager actually helps and is extremely nice

I am now working from home. Our current provider is not keeping up with anything but price hikes.Att is offering Fiber network in many aress.. so thought would take advantage. ALEX was a God Send.. He was patient...listened...really listened and showed me solutions to change my environment and save my bank account

The gentleman that helped me was working alone and had just opened the store. There were around 5 of us customers and several more showed up shortly after the doors were open. Another employee had called off and he was doing a great job getting customers checked in while handling their issues. I drive out of my way to come to this particular store because the customer service is the best in the metro and this visit did not disappoint even tho the representative was slammed. High marks to AT&T for this great employee.

Sunny was amazing!! She explain everything that I didn’t even know we had.. she was very knowledgeable and her customer service was an A+!!

Bailey helped me get the new iPhone. I couldn’t ask for better help thanks!

Always the best customer service around the city. The staff here continues to exceed my expectations. I have used other AT&T stores and never receive the quality of service that this location continues to offer. Always worth the wait. Thank you again. Highly recommended!!

He made mistakes when he wrote my email & my first name that i went through so much headache i had to call AT & T digital Assistance to help me to login and correct my email & password and first name