I ordered a 2022 Frontier Pro4X back in August and my salesman Shaun kept me up to date on the status of the order throughout the process. Between Shaun, the sales manager and financial manager all my questions where answered. They where very professional and knowledgeable. I would definitely recommend this dealership to all my friends and family.

I had a appointment on September 23rd to get a recall on my hood latch done and a coolant leak repaired and it took almost a month to get the repairs done. Once they ordered parts and had them all in by the 5th I believe it took almost 2 weeks to get my car finished. No one ever contacted me to let me know what was going on. And when I did call all they said is hopefully we will have it done soon With no sense of time frame. Being without my car for a month was not easy to do

Andrea is incredibly friendly and made sure everything was taken care of for me.

Personally would not recommend. I took my car in after rain damage per request of the insurance. They could finally see my car after 3 weeks, at which point no evidence of damage could be found. I got charged over $500 for a diagnosis and my insurance was charged over $900. No repairs were made or reccomended aside from cleaning out my AC Drain Hoses which they quoted me $1,100 for. Communication was poor. I dropped my car off on September 13th. I did not know it would be over a week later before they could finally look at it. I had to call any time I wanted a status update and never seemed to get clarity on the issue, how long I could expect to be without a car, or how much it would cost me. Sometimes my voicemails even went unreturned. When I acquired about the trade in value of my car, they told me $200, when Kelly Blue Book had it at $10k for my car in good condition. Will not be returning.Update: They have reached back out to me and extended much kindness. They are looking over my vehicle again to see they can better help me. They have even given me a nice loaner to drive in the meantime.

Courteous staff, upfront pricing, and easy to get to location. I used to go to another location but switched as this one is closer to my job. I really like this location. It was clean and the staff were friendly. Im definitely coming back to this location for future visits.

Andrea and the maintenance team were superb in helping me navigate my car troubles. Naturally, I know nothing about cars but they helped me through every step and helped me make a plan to get me back on the road in the most time-efficient and cost-efficient way possible. they were incredible.

Reception was timely and pleasant. work was finished as promised.

Was pleasantly surprised compared to the previous nightmare of a dealer. I was honestly looking for a Toyota 4Runner and stopped by to check out what Nissan had. Really enjoyed the team work there and decided that my search was over. Bought a Pathfinder Platinum.

Really helpful. Great customer service from beginning to end. Worked to get me the best deal.Mike finance and Nicole my salesperson were awesome.I recommend going to Graff Nissan of Okemos.

Oil change, tire rotation & mudflap re-attached. All went smoothly and was completed. Andrea is wonderful t work with, she goes above and beyond every time.

MY 2013 Altima was not running properly. It was very in-depth type of mechanical work so I didnt trust the car anywhere else. They fixed it.

Dealt with Patrick and Mike on my purchase of a 2017 Murano. Excellent customer service. Follow up calls to see how everything was going even called on my birthday. Service Department has been great as well!

Found the car I wanted and had it financed and out the door the next day! Great team to work with! Thank you Graff Nissan.

Excellent customer service! Very informative. Mike was great! He helped guide my partner and I through every aspect of the financial process and was upfront about costs and expectations.We will definitely be back :)

The front desk gal is the best we have ever worked with! She made the experience a wonderful one. Easy to check in, easy to understand the work proposed and was very pleasant.

4.9.21 Not only this trip, but also in previous trip, in working with Matt, and Andrea this time, all my questions were answered, was kindly treated while car in for service, Service was timely and in/out quickly. This last trip in for Oil change (4/6/21) i asked for High-Milage Synthetic Oil to be put into the engine (as i have 178,000 mi. +) very kindly was agreed to have it ordered and put into the engine, as one of the Oil Changes available from the Peace of Mind, Service Special to Graff Customers.Appreciate the Reminders for service and being on the Peace of Mind Plan that allows me to take care of my Car maintenance oil Changes and inspections etc, since i purchased car from Graff Nissan. Thank YOU and Please Thank the Staff for me as well. ~ Randall

10 years ago when I bought a vehicle here, this place was great. The service department was great as well. Staff was helpful, considerate, and polite. Today- theyre still polite, but good luck talking to a service tech over the phone. Our service technicians dont take phone calls is the message I was given this morning when trying to ask a question about a $600 part I was trying to order. From now on, Ill call one of the other Nissan dealers in the area. Congrats, you just lost business for parts (building a race car), and a vehicle sale when I buy my next Z.

Courteous, professional, friendly and fast. Charge for the repair ended up being lower than the estimate. Will return again for service.

Oil change and tire rotation, good pricing, through inspection, friendly staff. One minor complaint is wait time was 90 minutes, not too bad but not great.

Andrea took the liberty of detailing the interior of my car and it looked great! That is above and beyond excellent customer service!!!

I never write an extensive feedback, but that would be a disservice to Graff Nissan for what they did for me. I only went to window-shop; wasnt really ready to purchase a car, but the friendliness and the encouragement of the staff at Graff Nissan give me the courage to go the extra step. They worked so hard to get me a car that I didnt even think I would get, because I was so used to the denials, but to my greatest surprise, I ended up with a 2021 Nissan Rogue - with my not-so-perfect credit - can someone wake me up, please? I will recommend the world to Graff Nissan of Okemos!

Andrea was my service representative. She was very patient and listened to all of my concerns. She kept me updated on my repairs. She contacted me concerning other repairs and obtained my permission before moving forward. She went over my bill very throughly and answered my questions. She was friendly, understanding and polite. Thank you Andrea😊

Very professional and sweet. Able to take care of me and my daughter. Got oil change, Didnt take long at all.

Excellent service that was friendly, fast, and thorough. Matthew Lingengelte handled my visit wonderfully. My car even arrived after being washed. Couldnt ask for a better experience.

At Graff Nissan, people are welcoming, kind and they want us to make sure we come out with the best deal. Another aspect is that they offer extra options for accessories without forcing you to purchase. I really appreciate that!

Service department was friendly and considerate. I had no issues with my visit.

I have had a great experience at Graff Nissan. I’m a first-time buyer, and Nicole and Mike were very helpful in making the process go smoothly. Everyone is kind and personable. All of my options were explained thoroughly, and I almost never felt pushed into making a decision. Also, as an MSUFCU member, their affiliation with the credit union allowed them to handle all of the paperwork with the bank rather than me dealing with the title and other things. It was a one-stop shop, and I have no feelings of buyer’s remorse at all. Highly recommend.

Took great care of vehicle. Noticed wipers were bad and exchanged them out in the front. Car runs nice

Our service person was exceptional. She was timely, kind, and well-informed. She did an excellent job overall!

Andrea was extremely helpful she told me exactly what was going on with my vehicle. I was able to get service without ever going into the facility. She was not aware that I was there to pick up, I was out side in my moms car with my son getting his car seat out and I seen her cleaning and disinfecting my vehicle. It’s not what people do when your looking it’s what they do when they don’t know your there. I found a honest service advisor...it’s a female too. Thanks Graff

I had to bring my Nissan in here for a recall on my airbag and after I waited 3 hours for what they told me would be a 1 hour job, after I went to bring it home and my left blinker wouldn’t turn off. I called and told them my blinker wasn’t working after I had dropped it off working perfectly fine and they told me a “mouse had probably chewed the wires” and that they would look at it for a price of course. Will never buy another Nissan.

This was my first time leasing a car and the service I received was exceptional! Pat at the Graff Nissan of Okemos was a delight to work with. He was friendly, very knowledgeable on all the cars on the lot, patient, and was not “pushy” (for the lack of better words) on trying to sell/lease a car to me which I greatly appreciated. He answered all my questions that I had and made the process easy. I also greatly appreciated the time he took to key me in on all the features of my vehicle. Also, shoutout to Andy’s services as well for finding me the best rates! I will definitely be sending anyone I know to this location. Thank you again Pat!!! :)

Great staff, no pressure sales. They genuinely want the customer to be satisfied. Kudos to Pat, Andy and Mike!

The woman who greeted me in your service area took care of everything for me. She even washed my car! Thank you!

Service staff is always a great experience here, and this time was no different. This is probably the only dealership Ive been to where work is regularly completed sooner than their estimate, and I am very appreciative. Matt was super helpful in setting up my appointment (I may have been a bit behind on regular maintenance- but who isnt, right? ) and Andrea was phenomenal from check in until the moment I drove off the lot. Great service makes the things we avoid a little less dreadful, and the service department at Graaf Okemos has it figured out. Thanks again!

The service department kept me well informed. They were professional. The waiting room was very nice. Overall: well done.

We were very pleased with how friendly Shaun and Mike were. We appreciated the great service and the time they spent with us.

I had a great experience with the sales team at Graff Nissan. I walked in with specific questions about a particular used vehicle on the lot and I was allowed to test drive just minutes later. Easy going and willing to work with you on price.

Great place was looking for a used car. But walked out with a brand new car. So helpful especially since it was my first time getting a new car. Would recommend this place to anyone

Andrea was great and the service was done as requested. It did take longer than expected.

Great first experience at Graff Nissan of Okemos. They got me right in, taking Covid-19 precautions, and had me on my way soon after. Andrea and the team there did a great job.

Graff Nissan of Okemos is AMAZING!! I met at least 4 or 5 sales staff all of whom were kind and had great integrity. They matched me with a vehicle and guided me throughout the whole purchasing process. They presented me with all of my various options and helped me find the best vehicle with a great affordable price! 10/10 recommend others to do business with the Graff Nissan family.

After trying other car repair facilities, I took my Nissan to Graff. This is where I met my service representative, Andrea. She helped me so much by listening to exactly what the problem was with my car. The technicians are awesome as well, because my car runs great!! I am so glad I took my vehicle in to be serviced by them A special thanks to Andrea for coordinating everything to make my experience with Graff, fast and smooth!!

Fantastic Place to get a new or Use Nissan Rogue . My Husband and I Traded in a 2014 Rogue for a Very Beautiful 2018 Rogue fully loaded with Heated Seats .My Husband and I are really Happy about the SUV .Our Dealer name was Sean . What a wonderful and very kind Men he was . He treated me and my Husband like we we’re Family . He didn’t treat us like we we’re a Customer . After we we’re approved we seen his Finance manager and he was wonderful to us . A really nice Gentlemen . I truly Recommend this place for anyone Who is looking for a Nissan rogue SUV they have used and new SUV . If I was to rate this place, I will rate over a 10 For their personality and treating you like family not like a customer . 🚗🚗👏👏👏👏👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼💯💯💯💯😀😀😀😀

Cannot say enough good things about Graff Nissan! Everyone we encountered was helpful, courteous and honest. They went out of their way to get us just the vehicle we wanted at a great price. We were very impressed with the vehicles too. If you are looking for top of the line options in safety and comfort - Nissan has it.

Went in for my oil change and tire rotation and Andrea was awesome as always.

From our 1st visit last weekend, to purchasing our 2021 Rogue Platinum earlier this week, I want to especially thank Andy Ooten, as well as Shaun & everybody at Graff Nissan of Okemos for a great buying experience- we truly appreciate it!

Good friendly helpful staff...did know they are part of the chevy dealer now.

The service department was very helpful and quick to respond to any questions.

Always fast, always helpful. Best dealership service department Ive been to.

Pat and Mike were very friendly and very helpful. My grandson leased his first car and they were very nice and very good in giving him the best service. Highly recommended them

Andrea was very helpful and had such a positive attitude. In the mist of a global pandemic she was willing to go above and beyond for me. She offered for transportation for me while my car was being cared for. She gave proper timeframe. When my car was returned it was well vacuumed and washed. I appreciate how willing to help she was.

Friendly. Easy scheduling and fast service.

I called to inquire about a Nissan Rogue. I had not driven one and wanted to come in to see one. I also wanted to find out interest rates and lease rates. Andy came on the phone and spent a lot of time with me. He said he would call me back in 5 minutes with the numbers I requested. He did and those numbers proved true throughout the transaction. I have a busy psychotherapy practice and take care of my little sister who is on hospice with early onset dementia. I have very little spare time. But Andy and Nicole were fantastic in accommodating my time crunch. I had a few hours Monday and went to Okemos (I live 99 miles from there and my office is 75 miles from Graff Nissan). After test driving and learning about vehicle options I came home and filled out the credit app. The next morning Andy, Nicole and Mike were busy finishing up the deal for me. By noon, my new car was in the parking lot of my office. Amazing service! I will encourage everyone I know to go to Graff Nissan. Best car buying experience Ive ever had!

We were looking for a smaller car and were not quite sure what options would be available. The salesperson we worked with, Nicole, told us about the Nissan Versa and we loved it! Nicole was great, we never felt pressured and she helped the buying process run smoothly

I brought my car here two weeks ago to be serviced. Andrea helped me and she was wonderful! She was very friendly and extremely helpful. Besides Andreas fantastic customer service, the other thing I loved was that all of employees were wearing masks and following COVID protocols. They even cleaned and sanitized my car afterwards. It smelled so fresh and was even cleaner than when I brought it in.Overall, I was very satisfied and would highly recommend this dealership to anyone.

Nicole was our sales lady with a great patience and knowledge. She understood what we need after communications, we brought our first Rouge SV with premium package satisfiedly

Pat in Sales and Mike in Finance were amazing. They made the process extremely smooth, they went above and beyond to make me feel comfortable and I never felt any pressure. I appreciate them making the nerve wracking process of trading in a car and buying a new one so comfortable. I’m so happy with my purchase and can’t thank them enough.

My Sentra needed non-routine service, and being under warranty I took it to Graff Nissan of Okemos. I was skeptical of the quality of service I would receive because I had trouble with both of the former Nissan dealers in this location (Lansing Nissan and Fox Nissan), but the Graff team was amazing! My service representative, Andrea H., was incredibly helpful and ensured my car was inspected quickly over the holidays. After the inspection, Andrea worked to get my parts ordered and covered under warranty. Within a few days following warranty approval, my car was repaired and back on the road, as good as new!

I can’t give a high enough review to describe how extremely happy we are with the tremendous service given to us at Graff Nisson in Okemos MI! Our salesperson, Pat Eagan was extremely upbeat, friendly and easy to work with and went out of his way to find us the perfect car at the right price. Even though the dealership was extremely busy that day, Pat never made us feel like we were being ignored and kept the entire sales process running smoothly right until we drove our new car off the lot! The amiable Financial Manager, Mike Gillengerten, did an excellent job of explaining all the warranty options and made the money part of the transaction very quick and easy without the slightest bit of pressure to purchase anything I didn’t want. I ended up having to make this car purchase without my husband being able to join me and based on previous past experiences with other dealerships, I was very leery of going through the process by myself. The ease and confidence I felt working with both Pat and Mike is something I wanted to mention in this review because they truly make buying a car from Graff very easy and non stressful. Thanks to the whole great Graff team who cooperated to make it possible to end up with a car we are very happy and excited about!

Dropped off my car on Sunday to have routine oil change etc and check heater on Monday...received notification that job was completed before 9:30 on Monday! Very nice job, pleasant and professional manners from Andrea. Will bring it back again!!

Matt and Andrea where amazing! I loved that she disinfected my car so it was not only clean for them to enter with all things COVID we are all dealing with now days... but also so my car was clean for me too! Matt was very kind and knowledgeable with a car part I will need soon. He even came outside in the cold to show me in person and describe to me to me what he was talking about. Thank you to you both!

Everyone I dealt with was courteous and professional and I was very impressed from start to finish in the service department. I want to compliment the hiring and training of a tremendous team.

Service was done in a timely manner and the staff was very friendly. The free car wash was definitely appreciated. Will come again.

Pat and Mike worked closely with me to get the car I wanted at a reasonable price. The whole process was smooth and easy. They even moved my new and old car into the shop so I didn’t have to transfer things in the heavy rain.

Amazing experience at Graff Nissan. Came in for the transmission issue of my car and the service manager Matt was super nice, very helpful and very patient about my qustions, gave me a loaner car for transition, and charge me with fair price (actually lower than it should be), really appreciate Matt and his team, would definitely recommend their service.Update: I just traded in my old car and get a used car. Shaun was very friendly and helped me to get the deal down. Amazing service. Quite satisfied.

Always have come here for my 2017 Nissan Rogue! Service is excellent! Very informative, gives me all my discounts plus some. Nissan points are a plus!! Thank you for great service! Will always return!

Im always pleased with their courteous and friendly service. My car wouldnt start due to keyfob issues. Someone actually came in on their day off to fix it and I was only charged for one key fob rather than two which was a relief.

I had a great experience with Graff. Everyone was extremely helpful and worked hard to get my business. And I love my new car!

I enjoy having my vehicle serviced here. The staff is friendly and very helpful. I appreciate the care and time they take to make sure my vehicle is safe to drive. Excellent and I definitely recommend them to others.

Incredibly happy with my service. Highly recommend for any Nissan needs!

My husband and I came in to look at the Nissan pathfinder. We have a 1.5 year old son and newborn twins. We wanted something that allowed all three carseats to fit in the second row. We had already been to a few dealerships before stopping here and honestly we were about ready to turn to online shopping. But the team at Graff made our experience so great! We found exactly what we were looking for and for a better price than I couldve dreamed of. Everyone there was very helpful, pleasant and knowledgeable. It was a great experience and we definitely recommend this dealership. We will be returning if we are ever in need of another vehicle. Thanks Graff!

They canceled my appointment in the last minute and wasted my time. They dirtied my car mats and didn’t provide the multipoint inspection report.

Andrea gave exceptional service and was super kind. Nissan is lucky to have her representing them. Ive avoided the Okemos location for service for years because of the terrible customer service in that department. Andrea was a breath of fresh air. Keep her around and promote her!

It was so refreshing seeing a female in the service area. I knew she was smiling even with her mask on. She was very kind and I didn’t feel like I was being taken advantage of. I will come back as long as the service is this great.

This star is for the reception staff, and her attitude is very good. Of course I know that the repair cost of the dealer is relatively high, and I have no plans to repair anything at the dealer. Because of a recall, I had to send the car for repair. The receptionist called me in the afternoon and told me that I needed to replace the battery, as well as the battery terminal, and reset the radio and time. The battery price is $115, the terminal price is $45, the price for resetting the radio and time is $100, and the total price is $250. I agreed. When I went to pick up the car, the reception staff told me that they had cleaned the outside of the car and the batterys warranty period was one year. This makes me a bit dissatisfied. The price of a one-year battery at Walmart is $70. But when I went to drive, I found that they didn’t clean the outside, and even got a few scratches on my hood. My car is White, scratches are quite obvious. More importantly, they did not replace the battery terminal and still use my old terminal. They did not readjust the dadio and time, I had to adjust it myself. The final bill is $286. I think their service is only worth $100, and I spent $186 more.

Went in for a Transmission Flush and actually paid less than what was originally quoted. Did a multi-point inspection and quoted me a price for all services and repairs in given to me in a packet.Pretty nice waiting area as per the picture ( youre in control of the tv) free WIFI, water, cookies, coffee, or tea.Also they have a section for your kids to keep them distracted equipped with a television, blocks, and *maybe books*

Shaun was great to work with, again. He has been our go-to guy for cars for many years! Thanks to Shaun Dickey and everyone at Graff Nissan for another fantastic lease experience.

I highly recommend Cody Alexander at Graff. He went out of his way to help us find just the right vehicle. Even told us about the issues with the one we were originally going to look at and that isn’t something most dealers will do. Most only care about the $, not Graff! They actually care about their customers because they know by helping us we will be back and we will definitely be sending all our friends to see them!

Great experience,great customer service Andrea is one of the best people there!!, she helped me through everything I needed and I asked for.

This was an amazing and smooth trade by Andy and Nicole. They truly make a mark and offer professional and friendly experience. They go above and beyond to get my car. I love love love my new vehicle. I would absolutely recommend GRAFF to anyone who is looking for a Nissan.

My sales rep (Shaun) was very friendly, personable and very knowledgeable. The entire Graff Nissan team in Okemos, MI was very helpful and made my experience with getting my new car easy and efficient. They were NOT pushy or talking fast sales language - they were truly helpful. I left Nissan knowing I got a great deal and feeling happy and at ease about it.

Staff was polite and courteous. Were able to answer my questions. Totally open to me inspecting the vehicle top to bottom. Made the purchase process easy. I would recommend them to anyone to buy a vehicle from.

The woman service advisor was very nice and helpful. However, the man who was training her actually scolded me for not presenting my coupon when I dropped the car off and actually said that now they are wasting paper. Would he have talked to me like that if I were a man? Probably not. Not good customer service. He was also going to charge me to replace a missing cap on the coolant! They were the last ones that were under the hood. Im sure they forgot to replace it.

Nicole and Mike made purchasing my truck a pleasurable experience. I had to travel over an hour to get there and they were very fast and efficient. Some of the friendliest people Ive ever dealt with. I would recommend them to anyone looking for a new or used vehicle. Thanks Nicole and Mike!

I had a good experience with this dealership. I bought a used car from them and the remote start did not work properly. They promised to get it fixed and did get it fixed, at their expense and gave me a loaner free of charge. The customer service was outstanding. Im happy with the car, their service, and would recommend them to others who need a car.

Very professional! Listen to my wants and needs. Not pushy, This was my best experience by far!

I really appreciated the amount of communication from them as my car was getting repaired and the kindess of the people working with me there. Thank you!

Expert staff. Friendly, helpful and knowledgeable. A+++

Purchasing a new car was never easier or more pleasant. Nicole was wonderful to work with and was knowledgeable, friendly and efficient. She made sure I got exactly what I was looking for. It was a great experience.

Andrea up there is awesome thank you for your great service!

Like many, I had put off significant scheduled automotive maintenance due to covid-19. A failed thermostat in the middle of Michigan winter made postponing any longer unreasonable. Also, as this was my only means of transportation, I needed a loaner vehicle to get me by while my Murano was in the shop. Andrea worked with me to schedule an ideal time to bring in my car and have a loaner ready for me. Two days later, the laundry list of services I gave her to complete were done. With 30 minutes notice, my Murano was washed and sanitized, ready for pickup.The final cost was not cheap, but also was not unreasonable. (Bundled-service discounts helped.) More importantly, the maintenance was performed perfectly and the results exceeded my expectations.

Very nice people to work with, Happy with our new 2018 Rogue

My wife, children, and I drove through multiple dealerships and were only approached by two people out of maybe ten dealerships we visited.Cody at Graff Nissan was one of the people that approached us and offered assistance. I had been looking at a 2017 Nissan Sentra on the dealerships website and decided to head there and see it for ourselves.Let’s say we were not disappointed in any way at all with the vehicle or staff!!My experience Graff Nissan in Okemos was fantastic!! Cody was fantastic. I have been in sales for a long time and Cody hit every mark with precision.Cody not only connected as a salesman but as a genuine person. Most people just want the sale, not Cody, he wanted us to be happy with our purchase and made sure we knew that.We didn’t feel pressured to buy the vehicle, additional services, additional warranties (even though we did purchase the extended warranty because of the great benefits), and just felt good at in the end knowing we made a good decision purchasing the vehicle.Before the purchase was complete Graff Nissan re-evaluated the vehicle to make sure everything was as it should be and anything they found they let us know and repaired the issue. Which was awesome!!I will be going to Graff Nissan as long as either Cody works there or if someone like Cody works there. I would gives more stars if I could.Thank you again Cody, I hope you know how much your experience meant to us and how much we truly appreciate you for it. Thank you!!!

Amazing service! Cody and Mike helped me find the perfect car for my price range and were some of the nicest salesmen I’ve met. As someone who’s been scammed by other car companies in the past, I was hesitant this time around and kept my eyes open for red flags, and there were none! They were very honest and helpful with everything I needed and got it taken care of. I would definitely recommend them to anyone looking for a car.

Everyone did a GREAT job, when you spend money it suppose to be fun and it was with every one involved with the purchase of my new Nissan Pathfinder.Dealing with Shawn was a pleasure.

Amazing customer service. Not only did they fix what was wrong expertly....they did it earlier than planned!Jackson Nissan was a JOKE...so glad I went to Graff to get a second and CORRECT diagnosis!

I took my car in for routine service and Andrea greeted me, checked me in, and kept me up to date on progress. I appreciate the great customer service she provided🙂

Andrea, in Service, provided excellent customer service! She was attentive, communicative and a genuine joy to work with.

I have little knowledge of car-related issues, and so for me taking my car into a dealer for repair is like going in for a root canal. I feel that Graff did a thorough inspection of my vehicle, explained the necessary repairs to me, and I felt comfortable with their work. They are more than professional and welcoming.