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The UPS Store
185 W 12th St Ste D, Ogden, UT 84404, United States
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The UPS Store
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Va
Review β„–1

Chad, hes the sweetest.All of your employees are great. Thank you for being 10/10. πŸ’ͺ🏽

da
Review β„–2

Spotty performance at best. Package notifications are unreliable or late. Packages are mishandled. Packages that were received are sometimes sent back to the shipper due to their misorganization.

Ma
Review β„–3

The Customer Service at this location is amazing. They have been incredibly helpful and friendly in all my interactions so far.

Sa
Review β„–4

I love this UPS store, this is my go to store for all my shipping & printing needs. Brandy and her team are amazing, they are all so friendly & kind. I’ve done Amazon returns and shipped packages out from this location many times and they’ve always provided great customer service.

La
Review β„–5

I stopped here on March 29th and Anna helped me out. She was very awesome and provided me with a printed sticky label instead of the label I printed out which was much better. Great store that I will start going to regularly.

am
Review β„–6

I’ve shipped multiple packages with this store. Brandy and Troy go above and beyond to help every time to make sure you are a happy customer. 100% recommend them for all your shipping needs! Thank you

Jo
Review β„–7

I did 3 Amazon returns with Cole and he made me want to drop all my business dealings to work at this location! He was so nice and helpful and FAST. Seriously, I was not expecting someone to be so kind about my 3 annoying returns ;) my 4 year old also commented as we left how nice he was.

Ca
Review β„–8

Brandee and team are phenomenal. I so enjoy being a patron. Everyone is competent, kind and professional. Plus, the overall vibe is one of a β€œwell-oiled machine” and of a team who respects one another. I do a fair amount of personal shiping and so appreciate them being fabulous!

ka
Review β„–9

Terry/ Troy (I think) Is the coolest and most professional worker there. The store is beyond clean (not like the other unkept UPS stores), they are always so quick to help you and offer immediate attention to your needs. Everyone is so kind and it’s a lovely atmosphere. Icing on the cake the occasional classic rock they play! No elevator music! I’m willing to drive an additional 15 minutes to go just to this ups locations because of how wonderful the store is. 100 stars!

Je
Review β„–10

I have been shipping with this location since they opened and they are wonderful. Brandee and Troy are so kind, fast and helpful. They offer the best customer service at this location, I highly recommend using this store for all your shipping needs. You wont regret it!

Ti
Review β„–11

I dropped off a next day air package and it sat in this store for over 50 hours before it was picked up. Not sure why they call it next day air. I’m done with ups.Thanks for the follow up Brandee. Your employee told me the Covid test I dropped off for my daughter would arrive at the vault lab on Monday morning. It didn’t arrive until Tuesday morning. Now my daughter has to quarantine for 10 days. She will miss 6 days of work and flight school 2 days and a dentist appointment. Are you willing to reimburse my daughter for 6 days of missed work? Instead of calling it next day air you could call it next business day after business day air. People with urgent packages should not use ups.Pls let people know that they may be better off using Dhl or fedex for there time sensitive packages. Thanks

Pa
Review β„–12

This UPS Store was recommended to me; and Im so glad that it was! Brandee, the Owner, helped me with mailing several boxes (one real big), some general mailing, plus a printing project. She is so pleasant & courteous. I would highly recommend this store. It was nice to have a one-stop shop to get my to dos taken care of. Thank you Brandee and staff!

19
Review β„–13

I rarely ship anything but recently had to ship old routers back to Comcast. My service that day with a young lady was absolutely professional.Within 2 days I found myself back to UPS for an amazon return. The Gentleman that waited on me was efficient, extremely polite, and as with the female employee, was just awesome!Finally, a business that understands customer service! I thank you both...

Da
Review β„–14

This location charged me $1.18 to print off my prepaid label and only told me this information after they had it printed. Most locations I have been to dont charge you anything. A charge for the print is fine, but $1.18 is a bit excessive considering a regular print costs $.10. Very poor customer experience. I will take my shipments elsewhere.

Da
Review β„–15

The customer service at this location is hands down the best. I have a time sensitive package shipped every week. And, Ive not had a service failure once out of this location.Thank you Brandee and UPS team.

Kr
Review β„–16

We had our wedding announcements round one and round two designed and printed here. Round one was before COVID-19 shut down the world and the we had to change everything and round two was when we could celebrate and have a reception! They looked beautiful

Em
Review β„–17

This location is amazing! They are so efficient in helping with whatever you need and the owner is so nice. One of the employees Troy is awesome and helped me so much with mailing what I needed to. Would recommend anyone to go here :)

Ti
Review β„–18

Brandee was an absolute treat to deal with. I had the store arrange to pick some loose items up for me (Im out of state), then bring them to the store, wrap them up for transport and then ship them to me. The packaging was top notch and everything arrived safely and the price for the entire service was fair and reasonable. Excellent communication throughout the process - highly recommend this store!

De
Review β„–19

I went to go drop off my xfinity box. They had horrible costumer service. They left me waiting for 25 min while they were helping other customers that were just walking in the door. They told me they had forgotten but they clearly were seeing me standing right In front of them. The lady that decided to help me she has blond hair was being very rude and sarcastic, if she would have helped me out it literally would of token a couple min of her time . Wasn’t sure if I should have taken it personally because of my color but I’m just hoping it was just a misunderstand. I don’t recommend this location at all.

Na
Review β„–20

This store is a complete waste of time. The employees can’t answer a question or make a decision without calling their manager Troy first It took me 5 days to get 3 boxes sent. I would not waste my time or money at this place again. They are a complete waste of space that a productive business coul use. I warn you don’t step foot in this place

Mi
Review β„–21

Always a quick and easy trip here

Am
Review β„–22

I called this location and both times, they just hung up on me saying hello thats poor customer services

To
Review β„–23

Brandee and Jon are absolutely amazing people. The customer service here is outstanding. I highly recommend this store any day.

An
Review β„–24

Fast and very friendly service! It was a pleasure doing business here. I know that I will be returning here for future needs. Thanks UPS team you guys are great!

Za
Review β„–25

This UPS has an awesome staff. One of the guys said a joke today that made me laugh so hard. It is good to know you are puting your package in good hands ;)

Tr
Review β„–26

Just came from this store, had horrible experience at the Clinton store not helpful at all. Didnt get the workers name who helped me at the 12 st store but she walked me through every step of my return to Amazon. She was amazing!

Tw
Review β„–27

I had an Amazon package that I needed to return. The extremely nice and friendly gentleman at this store had my returned item accepted and had me on my way in less than two minutes. I am extremely satisfied with the service and handling at this store.

Am
Review β„–28

A package was delivered to my house with my address on it, but the name it was addressed too doesnt live at my house, nor do I know anyone with this name. It says on it that it is a gift so I wanted to get it to the right person. So I took this package to this UPS store to try to get it sent back to the sender. The employee told me to call UPS. She then dialed their number and gave me the phone to talk to UPS, YET I WAS IN A UPS STORE!!!! The phone call was of course automated so I just gave the phone back and took the package and left. I called UPS costumer service later, and they said they would have someone come pick up the package from my house. Wouldnt it have been easier on them to just return the package from the store instead of having someone come to my house to pick it up? I wont be returning to this location. It is worth the time to drive to north ogden and deal with more competent people.

Br
Review β„–29

They are always super friendly and the service is fast and efficient. Thanks for the repeated great experience!

DE
Review β„–30

Very friendly and prices are way better than office max. Love this place

r
Review β„–31

I love the staff of this store. Always go above and beyond to make sure they have met your needs.

Dr
Review β„–32

Brandee is great to work with. Opening a UPS Store a few blocks from my business has made life much simpler for me.

Cr
Review β„–33

First time at this particular store and I will definately be using this location in the future. Great customer service & staff was very helpful.

Pa
Review β„–34

Great customer service. The staff was great, Troy was very friendly and very helpful.

Ja
Review β„–35

Brandee Anderson was amazing. She went out of her way to help. We left my daughters dance costumes in our hotel room and didn’t realize until we got home to MT. Brandee picked them up from the hotel for me and texted me pics to make sure everything was there. I received the costume within two days.

JC
Review β„–36

The lady helping me was very friendly and efficient. I appreciated her service very much.

Da
Review β„–37

Fantastic, fast, and friendly service. Will return here for other shipping needs.

Sa
Review β„–38

I’m so grateful this store opened! I’ve always received friendly and prompt service. Thanks!

Be
Review β„–39

I was refused service because I wanted to ship an old rifle barrel. This is something anyone can buy on countless websites and have shipped to their door, by UPS! Take your business and money somewhere else, they dont want it.

J
Review β„–40

The lady working in the front was really kind and even asked about my day. Nowadays customer service seems to be with employees who look miserable and take out their anger on customers. So I appreciate the friendly customer service and interaction,

Lu
Review β„–41

Dropped a package off to be sent in for repair- after some time and no word back about my package, I came to find that it had never arrived. I returned to the same store to find out that they had no idea where it was and could not even find my tracking number...

Mi
Review β„–42

Eli went above and beyond to help me get my Amazon return sorted! Eli was super nice too!

Em
Review β„–43

Great service, masks required.

Ka
Review β„–44

After receiving the incorrect item from an online retailer, I had the correct item overnighted and scheduled for delivery on New Years Eve. I opted to change the delivery to a pickup at the Customer Center in Ogden so I could drop off the incorrect item while picking up the correct one. I had also coordinated with a friend to assist me as the package was over 4 feet in length and 40 pounds in weight. We arrived at the Customer Center with this large, awkward package being carried between us to find the Customer Center completely dark and closed for New Years Eve. Frustratingly, I had been at the Customer Center the day before and had also checked online prior to changing my delivery to pickup. There was no indication that they would be closed.We decided to see if we could find another location to ship this large package and get it off our hands so we stopped at Brandees store. By the time we were approaching the door, Brandee was already running to assist us with getting the package inside. Brandee quickly processed the return and I asked if anything could be done about the package that was sitting at the Customer Center, fully expecting bad news. Brandee immediately started making phone calls, took my contact information, and provided me with her card. She followed up with me throughout the day, and later in the afternoon I had the package!I encourage anyone who has a shipping need to support Brandees business just as I will be doing in the future. You will not be disappointed with the attention and service you receive. Thanks again Brandee!

Ca
Review β„–45

Quick and friendly service! They were so nice and helpful!

Ma
Review β„–46

Fast and friendly. Definitely the best UPS store in the Ogden area.

Ry
Review β„–47

Very friendly very caring people!!!

CI
Review β„–48

The UPS store was efficient and friendly. My package arrive well packed and on time.

De
Review β„–49

Fast service, very helpful and so glad open on holiday. Will come back again and again.

St
Review β„–50

Great Service! Fast & Friendly 😁

Ke
Review β„–51

New location. Employee who helped me was personable, friendly, helpful.

Su
Review β„–52

The girl who was there was very friendly, I will return to this UPS store, in the store on 42nd Street and Harrison are very rude, I will not return there.

Ja
Review β„–53

Clean, quick, & helpful!

He
Review β„–54

Very friendly staff, thank you

tr
Review β„–55

Great job

jo
Review β„–56

Anna is the best, excellent service and great attention.

Information
5 Photos
56 Comments
4.5 Rating
  • Address:185 W 12th St Ste D, Ogden, UT 84404, United States
  • Site:https://locations.theupsstore.com/ut/ogden/185-w-12th-st
  • Phone:+1 801-629-0121
Categories
  • Shipping and mailing service
  • Business center
  • Freight forwarding service
  • Mailbox rental service
  • Notary public
  • Office supply store
  • Packaging supply store
  • Print shop
  • Shredding service
Working hours
  • Monday:9AM–5PM
  • Tuesday:11AM–4PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:Closed
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