user
Caliber Collision
3936 Flory St, North Richland Hills, TX 76118, United States
Appearance
Caliber Collision
Comments
Ch
Review №1

Very Professional, was treated like family.Was updated frequently during the process.Outstanding workmanship. I would Definitely Recommend, Especially since my particular vehicle needed Expertise due to the body/make of my vehicle. Thanks to All of the Team Members there.

Ja
Review №2

This is the second or third time we have used this caliber collision repair shop in North Richland Hills TX off of Flory St.Obviously we are happy since we continue to come back but we wanted to give a shoutout to Stephen who was super friendly, answered all of our questions, sent us updates on both of the vehicles via text message(which was awesome) and both the cars were finished almost a week early. Great experience again, love this shop, we highly recommend to anyone!!!Thank you, thank you, thank you!!!

Da
Review №3

This is a fantastic shop that does superior work. Our vehicle was hit in the rear end and when it was finished, the car looked brand new. I highly recommend their work. The staff is friendly and is happy to answer questions and take great care of you.

To
Review №4

Had to replace a side mirror, they did a wonderful job. Robert kept me informed the entire time. They were able to order the part directly from Lexus. I’m very impressed and will use Caliber whenever I need body work done in the future!

De
Review №5

Robert is THE BEST ! He communicates and does his best to get the work done as fast as possible. I won’t go anywhere else ! This is the 4th time I’ve used Calibur over the years ! GREAT SERVICE AND GREAT QUALITY WORK !

Sh
Review №6

Good work, good communication and average turn around time.

J
Review №7

Used Caliber Collision for an evaluation on an insurance claim. Chelsey and the rest of the staff were very friendly, knowledgeable, and went above and beyond with their help and assistance in dealing with our particular situation. I highly recommend this location and the entire team here.

be
Review №8

Awesome job they did on my car. Repairs were done in a few days. Good customer service with repair guys.

Sh
Review №9

Do not take your vehicle here even as recommend by insurance company. My Mercedes has several scratches and wax indentions from the poor wax job!

Al
Review №10

First time using caliber and blown away by the service. They treated my car like it was their own. Looks better than new. I believe Ron the manager if I’m not mistaken was a treat to deal with and my advisor Gene communicated greatly.

Vi
Review №11

My 2014 BMW was hit by tire tread and looked terrible but they completely fixed the damage and replaced my front bumper. The paint looks phenomenal and matched perfectly. My experience here was stellar and my car looks better than it ever has! Robert and Jon Martin were so professional and very thorough! Definitely would bring my vehicle back here and I highly recommend their shop.

An
Review №12

( please hit the like button and follow me on Google thank you) I had collision repair done here at Caliber Collision Robert and John are excellent representatives. Excellent work preformed and my vehicle was restored back to it original state. They also have Geico Auto Repair Xpress and enterprise auto rental on site

Cr
Review №13

Very fast and professional. Dropped off truck on Wednesday and was told because of manufacturer parts it would be ready on Monday. Parts came in early and they had it ready on Friday!Drop off was easy and fast.Stephen kept me updated through the whole process.Getting rear ended was a real down, but Caliber’s people got my Ridgeline back to “good as new”!

Wa
Review №14

Excellent as usual. Great customer service

Cl
Review №15

Well Done! very respectful. Very nice people. great place.

Ti
Review №16

Just got wifes Tahoe back. Wonderful people and keep every word promised, kept us informed in every detail, John HATS OFF TO YOU and crew. Because of their diligent and professionalism I will be taking my hail ding truck to them and have no Worries.

li
Review №17

Robert Brown is a most excellent service advisor! There were extenuating circumstances w getting my vehicle fixed. He kept me informed every step of the way.Then my other vehicle needed a minor adjustment. Him and Sammie did a great job helping me out.Thank you Caliber Collision!

PK
Review №18

A friend of a friend told us about this place. Before this we used a mom and pop shop for years but now those folks went out of business. Bill and Margie we love yall!. You know...details matter and these folks tend to each and every one. Once our truck came back we just could not believe it how great it looked. And the people there. That young lady up front was so sweet to us. And that man who would call us every few days. So sorry not sure his name. Maybe Ron. He always knew what was going on with Memas truck. You know for us...It just helped knowing it was being handled.

Je
Review №19

Very pleasant experience with caliber NRH team. Had a minor fender bender with my kids accord. They took great care of it and now my son has his car back to normal.

Ke
Review №20

I dont know where to begin with this review. I live with my grandma and I attend culinary school while working part time. Shes retired and we only have one car to share. Its an older Toyota car but its got low miles and everything works especially the AC. I was headed to work one day and got hit at an intersection. We have insurance and thankfully so did the other person. Long story short...the car was sent to Caliber. Ive never been in a wreck and had absolutely no idea what to do, but this was made so so easy. I talked to like 3 or 4 different people there and they all seemed to know exactly what to do. That REALLY helped to relieve the stress of the situation. I cant say enough good things about it. Wish I could give 10 stars.

Ca
Review №21

Mr. Kamp was wonderful to work with. Quickly analyzed the damage to my daughter’s car and provided a detailed estimate. Work was started as soon as I approved the quote, which was very fair the quality of work. Paint matched perfect. Whole process o ky took a few days. I would definitely recommend this location.

Ra
Review №22

Great customer service, Omar SantillanGreat Technician.

Da
Review №23

Dinged my front end, which necessitated the replacement of the whole front clip of course. I had let it be, looking at it everyday for a few months, then finally decided to turn into insurance company.They asked if I had preference for repair shop. I didnt. They said they like to use Caliber Collision and I have a couple right by me. For a second I thought, Caliber? Ok, maybe I do have a preference now. Can we use another company? Not sure why I had this slightly negative view of them. But, I kept my mouth shut on that and insurance sent me their contact info.I called to make the appointment and right from the start they crushed my negative thoughts about them. The lady that answered the phone was super friendly, already had my insurance information and set me up with an appointment first thing in the morning the very next day.I met with Steven, who squashed any lingering misgivings I had about Caliber Collision. Told me he updates on Monday, Wednesday and Friday. I heard from him on Friday (had taken the car in Thursday), he gave me an update said it should be first part of next week. He called me on Monday said we should hopefully have finished this afternoon. Way faster than I expected!Well, I just got home from picking it up and looking at it again, it’s beautiful! They did a great job! Far exceeded my expectations and crushed my prior perception of them. They made me a future customer if I ever need them, which I hope I don’t. But if you do, I highly recommend them.

A
Review №24

Steven kept me informed daily about the repairs, did excellent job on my car, very courteous, and professional. Excellent experience from beginning to end. Would recommend 100%

St
Review №25

Anytime you have a incident where your automobile is wreck hits a high level stress button. Your concern is not only financial but will my car ever look the same. All these fears and anxieties vanished while taking my car to be fixed at Caliber Collision. A great Rep of the company Robert Brown took customer service to the next level. Im sure he had many cars in in to be fixed. but I felt like i was the most important one. My car came out of their shop looking so awesome and there was no sign of any damage even happening. Robert and his key specialist worked miracles.

La
Review №26

Had work done on my front bumper. Caliber did great work! Everyone was very nice. Id recommend them!

Ke
Review №27

I had to take my poor Hyundai in after I was the victim of a hit and run that rendered my front passenger door unusable. Steven and his team did such a great job, and they kept me updated on their progress.

Ma
Review №28

Quality work and prompt service!

Na
Review №29

I been to caliber twice now. first time was a while back. back when I was playing semi-pro ball. I was out on the road. I only had that mustang like 5 months. that thing was messed up. I thought it was total. Some weeks later i get it back and you cant tell it happened. I kept on driving that thing like another year and half before i sold it. Fast forward to now and i get in a wreck in my truck. Not my fault! Insurance company recommends caliber. i didnt think it was that bad but turns out it was. These people were so pro. im used to a certain level of service and this was all that... thats why Im giving 5 star for the caliber

Jo
Review №30

Robert Brown is the Best. I send all my business to him (Caliber Collision). He gets my vehicles repaired and back on the road faster than his competition. He communicates the status of my vehicles as they go through the repair process. They do a fantastic job and I trust them. I will continue to use Caliber for my fleet.

De
Review №31

With having someone with out of state insurance hit me and I had to do all the leg work to find a place to fix my vehicle. Caliber was my first choice. They made the process with them very smooth and easy. Provided me the info I needed to get to the insurance to get my car fixed. Steven was very polite and helpful. He called me throughout the whole process to update me on my repairs, and when to expect my repairs to be done. Upon picking up my vehicle Steven even remembered me and my vehicle. He was very kind. I’m sure caliber gets a lot of people in and out and to remember a person to their vehicle is good customer service. I would recommend them to anyone.

Ge
Review №32

Nobody likes to be in an accident and have their car repaired. The staff at this shop made it very pleasant. I got regular calls with updates about my car and the whole job was even finished a day earlier than originally estimated. Great job!

JA
Review №33

THEY DID A GREAT JOB FIXING MY CAR AFTER I WAS REAR ENDED BY ANOTHER DRIVER!!!...THEY KEPT ME UPDATED AND IT ONLY TOOK A WEEK AND A HALF TO FIX MY WHOLE BACK END ON MY 2018 KIA SOUL!!...THE ANOTHER DRIVER WHICH WAS AT FAULT INSURANCE COMPANY PAID THE 4200 IT COST TO FIX MY CAR!!!! AS WELL AS MY RENTAL CAR COST FOR THE WHOLE DURATION OF MY CAR BEING IN THE SHOP!!!....SO I WAS NOT OUT OF MONEY ...ONLY THING I WAS FRUSTRATED WITH WAS MY OWN PERSONAL TIME AND HASSLE OF TAKING CARE OF ALL THIS MESS ON MY OWN AND THE STRESS I WAS UNDER THE 3 WEEKS I HAD TO DEAL WITH THIS DRAMA DURING THE LAST MONTH WAS CRAZY AND UNESSASARY!!!...BUT THANKGOD ITS ALL OVER AND THANK U CALIBER FOR FIXING MY CAR AND MAKING IT LOOK RIGHT AGAIN!!!...I BOUGHT THIS CAR BRAND NEW AND I LOVE MY ALIEN GREEN KIA SOUL AND IM VERY THANKFUL IT WASNT WORST!!!

Ph
Review №34

Robert Brown helped me with my car repair last year when I got into a pretty bad car wreck! He was so professional and so kind in every possible way. I never felt in the dark at all. Robert was always communicating with me on the status of my car repair up until the day that I got my car back. I can’t recommend Robert enough!

Na
Review №35

Good customer service did nice job on car.I really appreciate it.

De
Review №36

My experience at this Caliber Collision was great. Everyone was courteous and professional. My service advisor Robert Brown was awesome. He is very knowledgeable and gave us different options. My vehicle looks like it was not in an accident.i highly recommend.

Ch
Review №37

Had an accident a week and a half before a planned road trip. They got my car back on the road in time for our vacation. The car performed flawlessly after we got it back. It was even super clean when they returned it to us.

Sh
Review №38

I used to work on cars so Im kinda picky when it comes to having my cars repaired these days. I have ZERO complaints about my car after the repair ( and thats a great thing! ) but what really struck me is how I was treated. The front office staff was super professional. Somebody kept calling me every day or so giving me the play-by-play on my car. Hell, it was almost fun except for the wrecked car part. Will recommend to friends for sure.

Su
Review №39

Robert Brown made my repair process seamless from start to finish. He knew I was in a time crunch for getting my repairs completed and he made sure they were finished in time. He kept me informed of where we were throughout the entire process . My car looks great. I am so glad USAA uses Caliber Collision.

Mi
Review №40

Number 1 shop in the DFW AREA. STEPHEN KEEP UP THE GREAT WORK AND GIVE YOUR GUYS AN ATABOY FOR ME.

Ca
Review №41

Robert Brown took ownership of the repairs of my vehicle from start to finish. He kept me updated daily on the progress of the repairs and made sure my vehicle met my expectations once the repairs were completed. His professionalism is greatly appreciated and I will be back for any needed repairs in the future.

Th
Review №42

Forget the popular notion The body shop is out to get you. For many years I assumed a 30% add-on for quotations provided because they usually state, at payment time, things like Your car apparently hit an armadillo one time and it bent the frame where we couldnt see it until we turned the auto upside down. Not at Caliber! They listened to the situation, completed a survey after we had left the vehicle, then called with a finished bill that ALWAYS matched the estimate. Robert Brown sets the standard for great!

Ma
Review №43

Caliber Collision was fast and the body work was superb - as was the customer service!

mi
Review №44

Stopped in with a company vehicle for body damage estimate. The business looked to be very slow. Two employees at desk. No one greeted me and I stood there for at least 5 minutes before receptionists finally acknowledged me. I told her I would like an estimate. She tried calling 2 different adjusters repeatedly and neither would answer. I left and went around the corner to Express Collision Repair and was taken care of in a timely and professional manner.

Ad
Review №45

My vehicle was at this Caliber location for over a week. I was told it would take about 10 days to repair, which would be today. I was struggling to get to work everyday without a vehicle, and when I called today for an update I find out that they havent done a single repair on my car because they hadnt received the claim from my insurance, and they failed to reach out and inform me of this. THEY HAD MY NUMBER, AND EASILY COULD HAVE CALLED ME SO I COULD FIX THE ISSUE, but instead left me without any updates while I struggled to find rides to work EVERYDAY. On top of that, when I phoned to check on the status, MATT, made it seem like it was MY fault that my vehicle had been there for so long without any repairs made, or any one reaching out to me at all. He said that my boyfriend had just dropped off the keys and left, which is FALSE, because I was sitting in the car while he talked to them for over 40 minutes. Plus, I called my insurance and they said they DID send the claim to them. The whole situation was very unprofessional and SO frustrating. I cant believe I was stressing and struggling all week to get to work for nothing. I recommend the location on Rosewood.

Ju
Review №46

Caliber collision made getting my SUV repaired very easy. Dropped it off, they did the estimate, gave me a call, then had it repaired in a week! Matt was very helpful and friendly! Will definitely recommend to others and will bring my suv back if ever needed!

er
Review №47

Great customer service and excellent work on my honda

Si
Review №48

Manageable rates and wonderful people there.

Do
Review №49

I had recently taken my car in for a repair due to an accident I was in. Everyone is so welcoming and friendly. Melissa( receptionist) always has a warm smile on her face and is so helpful. Robert ( the gentlemen who made sure everything ran smooth through all the processes) has the best customer service hands down. I highly recommend this location because of the wonderful people who work there.

Sh
Review №50

They takes for ever for your car. I only had two cosmetic issue on my car and it is a TOYOTA avalon. They took two months for it. They are nice but it doesnt help all the time you know.

It
Review №51

Robert Brown and all the staff at Caliber Collision off Flory Street are amazing! Robert made sure it went as smooth and easy as possibly! I highly recommend this location!

Da
Review №52

Great customer service. Staff is really friendly and helpful.My truck looks better then it has in years!!!!Thank you brother 🤘🏼🇺🇸🤘🏼

LI
Review №53

Calibur repaired my car this week and Matt was fantastic on keeping me updated on the repairs. My car was returned to me better than it’s pre-loss condition. They went above and beyond my expectations with detailing the car 😃State Farm referred me to them

La
Review №54

Wonderful customer service. I truly feel like they care. The man who helped me was honest, helpful, and empathetic. I trust him to get the job done. Everyone else was super friendly and made an unfortunate circumstance a little easier to handle. Thanks!

As
Review №55

Robert was amazing, he went above and beyond for us. He updated us constantly and made sure we were taken care of. He worked on my car last year and my daughters car this year and I can say that the level of professionalism and exceptional service is consistent. Thank you again for another job well done!

Ca
Review №56

AVOID TAKING YOUR CAR HERE. The customer service is awful and they dont do their due diligence when it comes to checking the work that has been done. I have had my car back for less than two months and am already in the process of bringing it back for a third time for things that shouldve been checked for example they didnt check to make sure my headlights were the same color when replacing. Thomas is extremely lazy and you can tell he has a complete lack of knowledge in this field. I was the one who also had to call to check in on everything. I am switching to a different Caliber Collision to get my THIRD repair done because I dont trust the North Richland Hills location at all. Nobody has the time to keep bringing their car in for stuff that should have already been checked!!!

To
Review №57

First and most importantly, my truck looks great. If I did not KNOW it was not pristine I would not be able to tell. My dedicated service rep, Robert is one GREAT guy to work with! He truly cares that the customer has a positive experience - and I did! I only have one complaint and it is VERY minimal: Robert had a few days off at the end of my repair (Im glad he was able to have time off!) but in his absence the customer service STOPPED. Were short handed....someone will call you. Im sorry nobody called you...the service manager will contact you soon. etc, etc. It ended up being a few days longer than Robert expected due to this and I believe Robert was more upset than I was. All in all I had a great experience and as I said before, my truck looks great! Thank you, Robert and Caliber Collision!

V
Review №58

Customer service here is amazing! Cesar, the front office staff, managers and technicians are all professional and kind.They took care of my car quickly and gave it to me detailed and looking new again!Thank you for giving me such great service.In the event I have to return, I know where Ill bring my car!

Ch
Review №59

Excellent communication throughout the repair process.Truck came out like new.Wouldn’t hesitate to return.Keep it up guys.

Ty
Review №60

Something about the way this company brands itself drew me to their services. Lo and behold they knocked it out of the park! Did a great repair job on replacing the housing for my side mirrors and touch up paint. On top of that the vehicle was ready on the day that was estimated.

Y
Review №61

Melissa was my contact person. She explained the process and it was exactly as she explained. I got updates on the status of the repairs and the vehicle was returned when promised. I was very pleased with the results and the customer service I received.

Ki
Review №62

Went in to fix a dent on my car, ended up getting it back with completely different visors. The fact anything was changed inside my car with out my permission is unacceptable. They are not trustworthy and I will not be returning.

Ez
Review №63

*Look for an update after the first review*I dont any complains about their service but I do have a complain to their receptionist. I went to get my car and I left the rental car I had. Unfortunately I left my wedding ring in the middle console of the car. I called them right away and I told that to her. She told that she was going to check personally. When I got there she didnt do it and she called Enterprise to check if they checked and they either checked. Maybe you are thinking that it was my fault because I left that in the car, and its true. But I called and she told me that she was going to check and no one did. Now, I do not have those wedding rings and I have to get a new ones. Thank you for get my things when you said you were going to.I did this review yesterday Tuesday 5.24.16 and now I say that Enterprise and Caliber made the impossible to get my things back and I got them today. I appreciate everything they did to have all that. I will recommend to anyone to get their car to this Caliber Collision location.Again, thanks!!!

Sc
Review №64

Nice staff and great follow-up! They worked on areas around my front lights, which are a few years old - and just moving things around by the lights caused the two front lights to burn out shortly after I got the car back (they assumed from being bumped and moved during the process). When I called they replaced them at no cost - no questions asked.

br
Review №65

Im impressed, the response that I found at Caliber was beyond expectations. They were professional and precise in taking care of our vehicle. Repair stations should all be ready to learn from Caliber to become a leader in the repair industry.

La
Review №66

Everyone at this location has been awesome. from the front desk to the guys working on your vehicle. I worked with Scott and he has been providing top shelf service for me and my family. this location is a proud supporter of our military and they are honored to help in anyway possible. highly recommend this location

Ke
Review №67

Went in for a 9:00 am scheduled appointment only to be seen at 9:35am. Was then informed that the office does not accept customers for hail damage assessment. This doesnt make sense as I called in two days earlier informing the hail claim and was given the appointment by receptionist at Caliber.Now scheduled appointment at another Caliber Collision that can accept my hail claim. Thanks for wasting my time!

Ky
Review №68

I was in an accident that cause my front right wheel to be pulled out almost. I know that the steering mechanism for most cars are complex to assemble, and even more so to repair.None the less, theyre mechanics and should know what needs to be done.After getting back my car it pulled really hard, so I took it back and they couldnt align it because it wasnt fixed right, so they gave it another shot.After the second time, it still pulled, so I took it to my local mechanic and he told me its not going to align because its STILL BROKEN.After spending money out of my pocket to get the job done, another problem arises.Last weekend (almost 6 months after getting it back) I was driving down the road and had to pull over due to a LOUD knocking sound going 5mph, coming from the same area. I looked under my car and had greese oozing from my axle. I dont know what would have happened if I were doing 70mph on a highway but my guess is that it would have caused me to lose control or even flip.If you steering is messed up, do not send it here.Im very disappointed with the service provided from these mechanics..UPDATE 4/23/19 (second day in shop):The motor mount was not secured well so it snapped and fell on my axle, costing me $900 that should have been fixed my real mechanics. This is extremely unacceptable, unsafe and disappointing.

Va
Review №69

Very friendly and professional staff. The quality of work exceeded my expectations. I also want to mention Chase Robinson. By far, he went above and beyond to make sure all our needs were met and put our minds at ease. Thank you!!

Da
Review №70

Excellent place to get your car repaired.Melissa took care of me and quoted the repair time taking a week. Got the car back in 5 days.Not only was it quick. They washed my car and cleaned the windshield. Car looks like it just rolled off the lot. 11/10 would definitely get rear ended and take my car back here.

An
Review №71

Great work! Very professional & great updates! Thank you caliber!!

Je
Review №72

Nice people....But super slow it took an hour, for a estimate that I never had ....I guess it supposed to be emailed to me.....never again...

Br
Review №73

Caliber was awesome! They fix it right the first time.

An
Review №74

Super awesome service! Ask for Matt! Hes the best!

Ca
Review №75

My truck looks brand new! I appreciate everyone.

Ro
Review №76

Great service. Matched the paint perfectly.

Ta
Review №77

Caliber Collision did a wonderful job fixing my car after an accident messed up the front bumper. It looks like new!! Steve would text me everyday to keep me up to date on what was happening and an estimate on when it would be ready. I will take my vehicles back to them, if I ever have to but hopefully I wont!! And I will tell any and all know that Caliber Collision is the best place to take a vehicle that needs some TLC.

Ka
Review №78

I had a great experience last week at Caliber. Everyone was nice and friendly and my car was ready sooner than anticipated! It was also ready for me to pick up on time. I loved the text updates too!

Al
Review №79

Wonderful experience having car repaired after a hit and run. Robert was very informative and professional and kept me updated on every step. Above and beyond service all the way around.

Ju
Review №80

This place is this

Me
Review №81

We were originally quoted $650 so we took the car in to be repaired as it was the lowest bid. However, when we went to pick up the car. we were told that our bill was actually $1000. At no point did anyone confirm the extra charges. They simply did the work and then expected us to fit the bill for $350 extra. Stay away!

G.
Review №82

This is the best body shop Ive every used! They are very prompt, knowledgeable and the best a communicating that status of my vehicle repair. I plan on using them exclusively in the future.

Ch
Review №83

There was a little hiccup getting a part in for my car, causing the repair to take longer than expected. Chase followed up with me every other day to let me know what stage of my repair my car was in. Because the repair took longer than expected, Chase decided to put me in a rental car free of charge to make up for the delay that was no fault of his.Couldnt ask for better customer service! They went above and beyond to make sure I was satisfied every step of the way!

Ry
Review №84

Do NOT go here. Spend your insurances thousands of dollars else where. The quality of work does not equate to the amount of money they are paid. The paint was chipped and a component doesn’t work inside my vehicle.The paint was not chipped before and the component worked when I dropped it off.

Da
Review №85

Came by for an estimate and was taken care of. Very informative and explained everything line by line.

Ho
Review №86

Calibre Collisions was great! They replaced and painted my front bumper in just two days! They explained me through the process and regularly gave me updates either through phone or email. I HIGHLY recommend CC if you need your car fixed up!

An
Review №87

They couldnt get my car towed to the correct caliber location for almost 4 days. They didnt repair my car correctly, and when I came back with a mechanics note to verify that they hadnt fixed the issue, they told me theres nothing they could do. I would heavily suggest another body shop. Advanced auto repair does great work. Caliber does not.

RU
Review №88

Their work has always been very good!

Ke
Review №89

My experience with this collision center is generally positively. The repair claim was handled by on-site GEICO agent and Enterprise rent car service. The car was restored to pre-accident condition and repair was finished earlier than schedule. Some issues after repair were promptly handled by customer service. Overall I am happy with their service.

Sh
Review №90

Robert was EXCELLENT with how he repaired my car! He made sure everything was done right in a timely manner! Awesome service!!

Ra
Review №91

I hate the fact that I have a favorite body shop. But since there seems to be a giant bulls-eye on my car, I seem to be at Body shops a lot. This is my favorite, by far. They do a fantastic job and their customer service is phenomenal.

Wi
Review №92

Fast and easy Melissa Miller did a great job on my Estimate and kept me updated quickly and the job was done excellently and very fast couldn’t have asked for more

Ca
Review №93

Their work is impeccable. They always go the extra mile. Robert Brown is a pleasure to work with and makes sure I am completely satisfied. He cares about his customers.

Me
Review №94

They did great job on my Hyundai Electra. it is beautiful

La
Review №95

That did a great job and it did not take long. The entire experience was smooth.

Da
Review №96

I took my car here for repair through Geicos recommendation. I never write reviews but felt the need to after my experience here. I can agree that the process on my repair from these reviews is somewhat true. Caliber did follow up with me through daily phone calls about the progress of my vehicle, which I appreciated. However when I received my car back 2 weeks later, there was a noticeable fish eye on my paint. Well, after having my car for 2 weeks and they stated my car was quality inspected prior to it being released to me, how can these professionals not see the fish eye on the paint? Caliber sent me a follow up text to see if I was completey satisfied, I am NOT! A manager will contact me, which they didnt. I had to call them! I have to leave my car for another week to have them fix it. What an inconvenience to my family! I will never bring another car here, nor would I recommend this place to anyone. The reality is, it is your decision to make...

Al
Review №97

Took great care of me. Car was ready in a timely and cost efficient manner

Cu
Review №98

Very good work and good communication with me while repairs were being made.

La
Review №99

What an incredible collision repair shop! I had my beloved Camaro (2013 SS, V8, 426 horsepower...vaaarooom!) repaired at the NRH location. Absolutely outstanding service from beginning to end.I spoke with the front desk people first. Melissa. Actually MELISSA’S as there are two. Both extremely competent, helpful, and friendly. They were both incredible guides and hosts to the process of having my car fixed. They explained everything so well. They were excellent representations of Caliber Collision and what I would come to experience.Robert Brown (Robbie) was...I’m not sure what to call him, other than my service fixer and agent He made it all happen. Incredible. He was made for his job. Know parts and service off the top of his head and explains everything beautifully.Robbie made sure the damaged parts of my car weren’t just patched, but replaced with certified Chevrolet Camaro parts - that’s HUGE.I don’t know the name of the tech that actually repaired my car (orchestrated by Robbie), but he or she did a most outstanding job. I even got my scratched hood buffed out at no charge. I’ve got a black car and EVERY imperfection can show.Caliber Collision has excellent representation in North Richland Hills. The Melissa’s and THE Robbie are beyond outstanding. All went over and above standard duty.I highly recommend this incredible business.Thank you, Caliber Collision Gang. You totally ROCK!Best,Lauren ShelleyNRH, TX

Mi
Review №100

Great service and communication!! Excellent body work on my Ford Explorer. I would highly recommend!!

Information
23 Photos
100 Comments
4.3 Rating
  • Address:3936 Flory St, North Richland Hills, TX 76118, United States
  • Site:https://calibercollision.com/locate-a-caliber-collision-center/north-richland-hills
  • Phone:+1 817-284-2022
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:No
Planning
  • Appointments recommended:Yes
Similar organizations