This was my first visit to this store and I am so impressed. I am unhandy. I was taught to use most hand tools properly and have acquired some power tool knowledge as an adult. Usually, I feel like a female in a tool/hardware store is treated pretty foolishly by the employees.Not at Harbor Freight, the employees were helpful, friendly and knowledgeable. I wandered around looking for the propane torch I needed and made a mental list of both gifts for others and myself.They have a savings program for their shoppers as well. The torch I was purchasing was $39.99 and with the savings program discount, I paid $24.99 + tax. I love a good deal on something I need.Great first experience, I will return and I recommend for your tool needs.

Great selection of products that are available for sale. Customer service is very good here. Parking is ample.

Always a good experience. Associates are very helpful and love the prices. Been a customer since the 80s when they were strictly catalog sales

Great selection and prices, employees are always helpful and friendly!

The store is clean and the staff is so helpful and cheery, its almost too much! Lol

Im quite pleased with the variety, prices, and selection here. I usually reflexively pop into Home Depot or Lowes. But with a trip only considering power tools and accessories for same, this was a good choice. Im sure to consider them again in the future. Helpful folks on hand, friendly, and a bit less imposing than an entire home superstore.

My favorite place to shop. Im always like a kid in the candy store there. Go in to get one item, come out with a shopping cart full.

They had the generator that I needed, but did not have the wire or surger arrests. That was a bit disappointing but I was very happy to get the generator that I needed

Always a good experience. Skip Amazon, and come here. Keep your humanity, and get a better deal.

Male cashier was polite but failed to mention the blower I purchased does not contain the power pack and charger. Had to make another trip to purchase it.

Lots of tools and a ton of other stuff. Go visit just to see!

One of the managers went the extra mile to search the stock room for an item I needed that was out of stock on the floor. Service was exceptionally good!

Nice tool store. I build electrical panels and my Doyle wire stripping tool began to falter (the wire on turning wheel became loose) and because it is a lifetime warranty tool Harbor Freight replaced it for me. The Doyle tools are one my favorite tool brands as well as Pittsburgh tools offered at Harbor Freight. This store has a variety of tools plus home needs like fire extinguisher, blood pressure cuffs and security cameras. I would recommend this store to others. Enjoy!

I purchased a log splitter at the North Olmsted store. Cynthia the store manager was outstanding. She friendly, efficient and customer centric. My message to Harbor Fright executive staff is simple. She is a keeper and your fortunate to have her on you team. I will be a repeat customer because of her

Beware their return policy is different then other locations. Manager is very difficult.

I did not go in the store rather waited for someone else to go in for one item they needed.

I give the staff, the clean facility, and the organization and accessibility to locate the tools that you are looking for five stars.Although they have exchanged broken lifetime tools for me with no questions asked, (five stars for that). I feel the tools themselves are 4 stars.I love shopping here for non important essential tools. If I want something that Im really going to abuse then I will shop for a higher quality tool. This is not a negative review about their tools its just a honest review of the quality of their tools.

Aisle layout is a bit confusing, looking for related items often leads you across the store multiple times. The staff are friendly and helpful though. Also, they have nitrite gloves in stock, but theyre over $20 a box. I just have a hard time paying 4x what I would have paid a year ago. Dust masks are the same price as before though.

Best damn tool store for those who need it only once 🙂

I was happy about the staff helping me. Im a senior widow who knows nothing about saws. They were so helpful and saved me a trip back telling me there were no blades in the box. Very nice polite young men.

Great staff. Super easy return and exchange

Excellent products, service and helpful staff!

Had everything I needed for a certain project. Best hands down.

Nice clean harbor freight. If youve been in one before you know what to expect. Their tools depending on what you get are not bad. I would generally avoid anything digital or electronic here but if its an all metal wrench for example its probably made in the same factory the big name brands are.

Great store for stuff you need and stuff you dont even know you need. You will be amazed when you walk up and down each aisle to find all of great quality products at great quality prices. My new favorite store.

I received an email saying as a member everything is 20% off, no exceptions! I only got 20% off 1 item. That is false advertising and I would not have bought most of the items if I knew it was only on 1 item since NO where in that email does it say 1 item! Im outraged and probably done spending hundreds upon hundreds of dollars there.

Clean and always have what i need. Great store

Prices are good, however the three (3) things I bought, two (2) of them where not in stock. They had the tags for them and the clerk checked the computer, but when they went to look for them in the back they did not have them. What really caused the low rating was the issue we had with canceling the transaction. The clerk had already rung us up and did not want to give me a refund, only store credit AND charge me a 25% restock fee on something I never had. Rule of thumb, unless you have it in your hand DO NOT buy from here.

Its alright not that bad

I give Harbor Freight 5 stars, not because they carry the top of the line tools,(although they do sell a few higher end lines of several tools that a really very nice for the price!) But I go to Harbor Freight knowing what Im getting! I hope this isnt offensive but I have referred to it as the home of the disposable tools, again Im sorry, but its kinda true. Excellent customer service and great coupons!!So yeah, 5 stars for Harbor Freight!

Very clean. Staff is super helpful. Great prices!! =)

Need to pick up a tool for that project your working on, you can probably find it here at a good price

I can never find what I need because there is so much stuff here. I asked the worker, bam in and out like I want. I love these new things I bought for my work van today. Photo attached.

Gotta love HF

Great selection and customer service.

Great prices on Automotive tools and supplies

I love going to harbor frieght. the only issue i had with the north olmsted location was there wasnt enough team members on the floor to help customers find products.

Nick, Dre and a young lady whose name I failed to get were wonderful. Everyone was polite and helpful.

Pleasant visit and speedy service.

Nice hardware store. First time here. Didnt realize theyre prices were much lower than the big box stores. Not to many they have tons of coupons to get an even better deal. Will definitely be back!

Good place to shop

Foster is very helpful! Give that man a raise

One of worst experiences of a lifetime. Lots of help just talking to each other or staring blankly at shelves. When there for tarps, none were in proper bins. Took what I thought were right ones. Cashier scan coupon rang all up and it was twice what I thought. I was told, I dont think we have the ones you are looking for. Short on time and they were same size, paid him and will never return. It was only a difference of $12 but I like to be treated like a customer. There was more but lets just say management has a very long way to go at Harbor Freight.

One of the better locations, fast check out.

Great tools great prices

Cant beat their prices...good selection too

Great place for tools! Prices are the lowest around. We have purchased everything from a greenhouse to a tile saw, and more here.

Cheap prices

Clean store and nice staff

Clean store good place to grab tools needed n not to expensive

China junk but meh it works for a year.

2 people working the whole store and so hard to ask questions for an item your looking for. Needs more workers to help out.

Love this place always got what I need cheap

I love going Harbor Freight. They have awesome prices awesome coupons. You can build a whole tool set her relatively cheap price with all the items at Harbor Freight offers. I enjoy coming here as much as I can for the prices as well as the freebies that they offer. I would recommend if youve never been at least check it out check out their website download the coupons and have fun.

I stopped in there today & Christopher went out of his way to help, was very friendly & courteous. He ended up being my cashier too & I was impressed on how fast he could navigate through the screen. He made the experience at this location great. People in customer service should model themselves after him. Thanks Chris!

I was in the only checkout line on a Sunday and there were 8 other customers social distancing single file behind me all the way to the back of the store. I watched seven additional employees walk out of the office during a ten minute period. None of which opened a cash register to ease the line. I just put my items back and left. Ill just go in the middle of the week. To bad they had more staff than customers and they still chose to let them walk around with hands in pockets

Nice and clean - great place for economically priced tools.

As many good inexpensive tools

Fairly good tools with good prices. This is not Snap On quality or price.

Always something to shop for. I got the 4 dollar moving blanket

When they put an item on sale they dont have enough supply and demand

If you need tools that are well made and are priced nicely go here. If you like getting something free like a tape measure or screwdriver with a purchase go here. If you like getting and using coupons for stuff like tools, tool storage, plumbing supplies, welding supplies, air compressors and supplies and other such things go here. The prices are very nice. The products are very well made. My mom and I bought a hand truck for my dad to help transport heavy items up and down stairs that was perfect for our needs and ended up getting a great deal. The staff was very helpful with everything and even helped us get it in our car. The bigger stores are ok for some stuff but this place is great for tools. Yes the brands arent ones that are big name brands but they are quality products that work and last.

Great place to shop, people that work there are very friendly and helpful.

It was ok. Why are the feeler gages (a measurement device) not in the measuring device aisle?

Great customer service, and my new toy store.

The best disposable tool store around.

Cheap tools for cheap what more can you say...except they do have almost everything....just cheaply mafe

Great service! Glad to have one close by and prices are fantastic! Just helped a friend put together the stand up sand blast cabinet and it is awesome...inexpensive is their thing! Would highly recommend. Thanks W.Jim

Good store

Good store

I love Harbor freight

Good prices on most tools. But NOT all the tools are high quality! A lot of items are not suitable for professional use.

Cashier was amazing! The exact thing I was looking for wasnt in so he helped me find a great workaround. Thank you tool man, you saved the day.

Great place to pick up dirt cheap tools. They arent the highest quality tools, but when you are spending 10-25% of what you would spend somewhere else, they basically become disposable. Its my go to place for picking up the odd tool that Ill only use a few times for a specific project. Also, sign up for their newsletter. Its full of coupons for free stuff.

Great stores for lots of tools for every pocket

What can I say.. they have alittle of everything. Prices are pretty good and service is great! Most chics love shopping for clothes- I love shopping for tools :)

Good stuff at reasonable prices 👌

Terrible service with rude/disinterested Cashier and Manager buying a Compressor right before close, not knowing about a 20% restock fee until after Id already paid and read my receipt. Asked to return it unopened before I even left the store and they couldnt have cared less and explained nothing to me, clearly just wanting to clock out.I love HF but some of the staff here (possibly new) should be fired while others are pleasant and take their job seriously. Id recommend driving to Sheffield for the bigger store and possibly employees who actually care.

The equipment and items purchased here may not last long, but theyre affordable!Easy to get to, cheap to buy, and the workers are friendly. They have a variety of goods ranging from basic shop supplies to heavy power tools, hand tools, hardware and safety equipment!Plus theres an inside track membership that gives you awesome rotating discounts!

Best deals on certain tools.

Good tools

Tools, hardware, auto mechanic supplies, power tools, woodworking machinery, etc., virtually anything for the home, workshop, farm. Quality may not be the highest for day-to-day professional use, but certainly fine for casual work. A great place to browse and find that cool tool or gizmo that you just have to buy. Dont forget the coupons for free stuff!

An excellent variety of tool related merchandise. some of the merchandise represents excellent value, but not all of it. If you are making a major purchase make sure you are aware of what is a reasonable price to pay.

Great store. I have been here often. Customarily knowledgeable promt service

They had some good deals on some stuff

Good selection of tools, especially inexpensive ones.

Was told on line store had 4 of item wanted. Store had none. Sales cashier no help to find another. He told me to call other stores since website is wrong about stock. I did call couple other near me. All said same, no item . I know Item I wanted was on clearance. If there is none why keep on website? I did buy another floor Jack. Was not as good but closer to clearance price. I tried to use 1 item 20% coupon but was told cant use on floor Jacks. Wow. If I had time would have not bought this one. I see Why more and more I buying from Amazon. I have been customer for long long time. Maybe time for you to close your stores. Your more worried about covid 19 then what it means to help a customer in store.

Got everything I need for a great price! Employees are very helpful.

Good tools at a reasonable price. Be careful what you buy though. There is some lesser quality there too A tool thats seems to inexpensive is probably not worth buying. Go for the next one up. They have great sales. Be sure to get on their text notice list. Maybe one or two texts a month.

Reasonable prices

They sell cheap chinese made products. Most of the time, its good enough for normal use. Their prices are normally ridiculously low. Returns are usually hassle free. I like shopping there, and Ive never had a bad product from them. If you know what youre buying, you can save a ton of money shopping here. Dont sell these folks short.

Love HF, and the Olmsted store must be the show place. Super clean and neat.

Harbor frieght is a good place to pick up tools and items needed for projects. The line was out the door with only 1 cashier.I hate waiting to give someone my money

Is amazing the amount of different types of tools you can find there. Organizers and clean. Good deals and good prices.

I love the prices! If youre looking for easy-buy hardware, this is the place for it. The atmosphere isnt great, but its not huge like Home Depot or Lowes, so you wont get lost there. The associates are always willing to help if you ask.

Great place staff very friendly and helpful

Wow ! The store is two or three times the size of any Harbor Freight in my area of Northwest Ohio Southeast Michigan. What a DIY toy store.

Looks its cheap imported tools but they have a 90 day return policy on everything and they sell extended plans. I certainly havent bought every tool I own there but it does make sense for some. Also the best place out there for trailer parts

I go to harbor freight knowing the employees are not the most knowledgeable but besides that I have only had one tool issue and that was and easy fix with some different hardware for it. Other than that issue the stuff here is great for the weekend warrior or someone that that is using their stuff not quite at the professional level but more than just tinkering.

Great selections, terrific value. Customer care and service is outstanding. Billy at check out, showed me how I could purchase an extended warranty, with coupon, and actually pay less for my purchase, that was already on sale.