Had what I needed and staff right there to offer help and answer my questions. Great place...love this store. Highly recommend.

Small store but well stocked, very knowledgeable staff helped us re-key our locks.

Very helpful, except for employees didnt seem happy. Everybody else exceptional

Staff was very helpful considerate bought a grill not happy about the prices

Found what I needed workers were welcoming and also said have a nice day on my way out, very helpful as well

The cashier was awful and didnt care about what I was looking for she needs to be a little more informed about stuff in the store.

Sales person was extremely helpful and found exactly what we were looking for, even assembled it for us.

They had what I was looking for canning lids and they have lots of them.

Like the neighborhood hardware store. Took couple screen doors up to get rescreened, only problem is they are backed up and I wont get them back for over a month.

Good people and they are right around the corner!

Nice hardware store. Store is clean and organized. The staff were friendly and helpful. This store makes keys. I would recommend this store to others.

Didnt meet the helpful hardware folks but I did meet the helpful plumber folks

Rented a U Haul truck from here. The online process was easy and the employee that processed me at the store was terrific. Highly recommend and look forward to coming back.

This store is amazingly clean! Either they pay well and people actually care about their store or they are beating people in the back for not doing their jobs. Either way... clean store, well stocked and there is a little something for everyone.

After being unable to find a 24 bow saw blade at several big box stores, I went to Ace and found what I needed in stock, Ace has never let me down when I need something and cant find it elsewhere!

Faster in and out than the big box places

Not a bad place, no one is ever in there. The ppl are very helpful there . Nice to browse as well. 🤘🌙🧙‍♂️🌍💚🛸

My husband and I recently made a trip to Ohio to visit family and decided to take on a project - my grandmother’s yard that hadn’t been touched in several years. Her neighbors suggested the ace hardware up the street because they had recently purchased a grill and raved about the customer service.My husband and I went to the store, and were promptly greeted by the friendly staff. We were shocked at how clean and organized the store was.Dale the manager, educated us on lawn-care and recommended several options and ideas of how to get my grandmother’s yard whipped into shape. Not only would the yard come out looking fabulous, but my grandmother would be able to care for it on her own based on his recommendations.The prices were reasonable and we were shocked by the teamwork and communication amongst the staff to get our items organized, checked out and they even loaded them into our truck.I would recommend this store to everyone in the neighborhood! Thumbs up to Dale and his awesome staff!

Folks were helpful

Great store. They have everything.

Full service hardware store, never have a problem finding anything,someone is always there to help you. Clean and neat.

Went here to rent a small U-Haul to move a piece of furniture and was pleasantly surprised at the variety of things they carry. Will most definitely be going back.

Great service and very knowledgeable

Great customer service .

Someone from Ace was supposed to set up my UHaul contact less pickup, but I guess they decided not to bother with it, which caused me a couple of extra hours of headaches. Not an option since someone was relying on me picking up that night.

As much as I can, I like to frequent local stores, and Ace is the best local option like that for hardware in the area. Its not where you want to go for large lumber orders, appliances, or the like, but there is a good assortment of tools, paints, plumbing, and general home care materials. The fastener assortment is better than many of the big box stores, and the staff has always been helpful and friendly. Its usually my go to hardware store.

They are very helpful and knowledgeable! They have the things I need! Ask a question and they have the answer!

My Wife called them and told them that we had some old storm windows that needed the old glass removed and new glass installed. They said that it wouldnt be a problem and that if we did bring them there, it would be awhile before they would be able to get them done. My Wife said that was okay and so they said bring them there. She went in and talked to an employee and he said bring them into the front of the store and they would take them from there. I walked in the door carrying one of the windows and the employee at the 1st register asked what was I doing with that door? Well, it surely wasnt a door and I said that my Wife was told to bring them ion the store and put them by the front of the store, which was what I was attempting to do. Then another employee comes up to us and says that they could do it because it would take too long until we could get them back. Well, again WE both said that was no problem, but this same employee said NO that they wouldnt do it because it would take too long! Either this person was hard of hearing or whatever, but WE DIDNT CARE if it took too long in the first place. I finally said lets go to my Wife and I loaded the one storm window back on my truck and we left. Why did the person that my Wife talked to say that the store could do it and when WE show up, they practically thru us out of the store? Very poor customer relations and very poor treatment of customers. No excuses for any of this and someone needs to replace these people with ones that really care about the customer and how to make them Happy!

Very helpful staff and friendly

They are always so nice and eager to help. Im not sure how you could have hired or manage a more consistent staff. Its pleasantly surprising everytime I come in.... No its scary. Please hire one grumpy old guy who thinks he knows everything.

Usually has what Im looking for

Just a pain in the a**

Dale and his crew are a good bunch.

This is the most friendly and helpful ace Ive ever been too.. Im there often since is close to my house.. Michelle is usually at the register and is always super nice and helpful!

A real old fashioned hardware store. They even stock miscellaneous pieces parts. If you need ONE 6-32 x 1/2 machine screw, they have it. Bought some 110vac duplex outlets. They had them for 40% less than Amazon. Always check here first. They rarely disappoint!

Very helpful and friendly staff! Everyone there really knows their stuff and is willing to help. Tiny little hardware store that has everything youre looking for and then some.

I prefer going here than the larger chain stores. The associates and manager are always helpful. Plus, they have a loyalty card with discounts.

This new store location is impeccably clean, fully stocked, and has a very helpful staff. I also like that they carry Craftsman tools which were the first in the industry to carry a lifetime warranty. After I shopped there on Monday, I realized they have a 20% off Tuesday sale. Ill shop there on Tuesdays from now on.

Very helpful. Every time I walk into the store theres always people waiting to help me they always find the things I need within 5 minutes very helpful

Disrespectful and complete lack of communication. In early March, I called the store inquiring about their lawn mower maintenance service and was told yes, they were providing this service and it would take ~1 week. I dropped off my mower mid-March. A week later, the technician called and left a voice message stating a part was questionable and wanted to discuss whether to replace it or not. I called ACE back the very next day only to be told they had no idea when the technician would be back at their store and suggested I called another ACE location where the technician normally worked. I did this and could not get a hold of the technician at the other store - I left detailed messages including my phone number asking he call me back. Long story short - it took 4 weeks to have my mower serviced. Over the course of 4 weeks, I called North Olmsteds ACE 4-5 times inquiring about the mower - every time, I was told they had no idea when the technician would return, suggested I call the other ACE location (basically asking me to track down this technician) & did not know the status of my mower. Nobody ever bothered to call me back when my husband & I left messages asking for someone to contact us. Moreover, ACE never bothered to call me to let me know my mower was ready to be picked up. I found this out when I finally visited the store in person demanding to speak to someone who knew anything about my mower. I asked if the store could drop the mower off due to the inconvenience and was told the manager would call me. The manager actually did call saying he thought this could be done but would call me later in the week to schedule a day/time as his truck was in the shop. I never received a call back from the manager. I went and picked up the mower myself after more than 4 weeks. They did not charge me for this service and gave several different reasons as to why it took so long. I understand things happen that are not under our control - yet the complete lack of communication, never returning my phone calls or saying they would call and not calling is inexcusable and downright disrespectful. I will not be utilizing any maintenance service of any kind in the future.

Good people

Ppl are very nice. Clean and easy to find what I needed

Very friendly staff, very helpful!..I called for advice first..not only did they answer the phone in a timely manner..they took the time to answer my very detailed questions. When I came in the next day..they remembered me and were again..extremely helpful. I am so happy they moved in next to Levins! Easy parking, helpful staff, large well lit store thats easy to get around. We will be back!!😃

Very professional did not have what I needed and sent me to where I could find it.

Helpful and friendly staff. Store well stocked and organized. Excellent buyers experience.

Great, super helpful associates! Good old school hardware store where someone actually knows what theyre talking about!

I always forget to go to an Ace store first, but Im always glad when I wind up there.

Nice people. Usually my family uses the Westlake location but we were looking for a place that rented Uhaul trucks which this does. The gentleman was very helpful with giving us pricing information. We have gone there for other things and they are very good with returns. It was nice that the day we went they had trimmings from the Christmas trees that they were selling. They were going to throw them out but when my mom asked if she could have them the gentleman said sure and even helped us put them in the car. She ended up making a lovely wreath for the front door. All in all if you are in the area this is a good place.

Employees are very friendly, helpful and courteous. They will definitely see my future business

Very helpful & attentive. Was in & out in minutes, store is set up nicely. Will go back.

Friendly sta

Great people very helpful !

Helpful and friendly staff. Well-stocked hardware department, excellent selection of hand and power tools.

I found hoses and sprinklers here. Theyve been hard to find lately.

Would not warranty my Craftsman tools not happy

Support your local hardware store!

Ive been here several times and always have a great experience. The staff is very helpful and friendly. Its a larger Ace so theres a good selection, lots of parking, and a very convenient location. Ive always found what I was looking for and three one time I did need to return an item (I got the wrong size) it was completely hassle free.

Very helpful staff and I found just what I needed.

Didnt have them. I was screwed

Really good hardware store, the customer service is very good and the place is well stocked.

A real hardware store and although I just needed some bolts. They have all kinds of ..well anything hardware you can think of.

This place is the best, very helpful employees. Would go here over home Depot any day!!!

An actual knowledgeable human helped me find the hardware I needed! Love this place!

Always very helpful! Plus you dont have to deal with crowds.

Wouldnt cut a key of mine when they had in the past several times. Disappointed to hear the company is opting for profits over helping customers.

Very helpful staff

Very helpful. ..would definitely recommend!

Expensive.

Nice store, had the lawn equipment parts i needed.

Best hardware store locally!!!

Helpful and friendly staff. Great local store.

Great to grab quick things

The store has everything including helpful people.

So much better than the big box stores for hardware, unless you really like wading through aisles and aisles of cabinets, bath fixtures, carpet remnants...

Ive read these reviews, and cant agree with these complaints. I have been to this store over ten times since they have opened. Every time Ive been greeted and asked if I needed any help within 3 minutes. I have also found the employee helping me to be friendly and knowledgeable of the items im there to purchase. Also they have the best fastners department of any of these home stores. I find what i need within 10 minutes and have never waited in line more than 5 minutes. Only have had one return which was cheerfully refunded. I missed the old Sears store, and im grateful Ace has brought it back. I wish them continued success at this locationand hope Ace is here for a long time in the future. ~ DT ~

Great store.

Friendly neighborhood store with a really good selection of products

Went to stor to rent a uhal was changed 3 times for it and know one in the store can help refund the money. the employees are all useless

Needed some screws for my project and they had exactly what I needed.

Great place with a very helpful and knowledgeable staff.

Its a good hardware store.

Nice store

Were help full when I asked questions

There is not much you can do better. Price is about it. Im sure that is beyond your control though. One point off for price one point off for not being a mom and pop joint...

Good people running the place.

Good range, friendly and helpful staff.

Got exactly what I needed.

Great selection of Magnolia Paint!

Love this place and service

Great service & knowledgeable people.

No big boxes for me!

Very helpful!

Great service, friendly employees

Friendly and helpful

Good service

Nice selection.

Got what I needed.

Friendly staff

Very friendly and professional

Awesome