Five stars for their positive and pleasant cashier ladies. Especially Robin!.. there are many others as well. They are pleasant and friendly.. they make you want to buy stuff and take on that project! Enthusiastic customer support is a big selling point at the North Olmsted store. Keep up the good work!

I purchased a dehumidifier this afternoon. I got a confirmation/receipt of my order as soon as I made the purchase! I was a bit confused because my order said In- Store Pick-Up and I thought I chose Curbside Pick-Up. I called up to North Olmsted Home Depot and spoke with a nice woman named Nicole in Customer Service.She explained the process. You have the choice to walk-in to p/u or you can park at one of the designated p/u parking spots and check-in for curbside.(Every store has a different curbside p/u process.For example= I recently worked at a local retailer who offered Curbside Pick-Up and I was NEVER even aware of the fact that even have a Pick-Up option!! Nor did management ever make me aware. It took me noticing a Curbside Pick-Up sign one day and I had to ask my manager about it...two weeks into the job! Thank goodness no one ever placed a pick-up order).Anyways, Home Depot was on top of it! As soon as I logged in and entered the make and color of my car, the attendant was outside ready to load my purchase!Thank you Home Depot for being competent and prompt! Keep up the good work!

Another great home improvement store..good clearance prices too.

How about some common sense when it comes to ordering. You cant keep 5 gallon water jugs in stock for a day, maybe order more and sell them. Im done even trying to get them here. Also nice enforcement of mask wearing.

Great Halloween props.

Just love this store, North Olmsted HD has never let me down. Even has most of the plumbing parts I need for my Koi pond.

Do not put mask requirements on your store doors, if you are not going to enforce them. Its kind of a joke when you see a majority of the customers with no masks. Im in the store probably 2 to 3 times a week, and its every time. I guess its clearly money over policy, and health. Congratulations on being very soft and very weak, Im sure your employees love that.

Good store for a non DIYer for getting help and advice when purchasing tools and devices.

I was there early for pick up order, and decided to get the parts I needed myself. The customer service representative was awesome and all the staff there was eager to assist yet not pushy our overwhelming. I had a very positive and pleasant experience at Great Northern Home Depot a.k.a. my adult candy store today.Now I just need to explain to my husband why I needed a new drill, cast iron camp fire grate, smart bulbs, and a rug.

Not the company’s best location. If you don’t need help, it is ok. Just don’t expect assistance from anyone. Avon store nearby is very helpful. May want to go there if you can.

There assistance was wonderful, I got everything I needed at this time and great discount for veterans, oh and parking for vets also really nice, thank you.

Great people. Just wish the DC had actually secured the load. Almost got a tiller on my head

Went to the north Olmsted location better experience with the glazing balls. They even help us order it to be deliver at no charge to the house. Great customer service and friendly people

On March 31, 2021, I stopped in at the Great Northern location to purchase a toilet. I went to the bath / toilet department and John was so helpful. He even went a got me a cart and loaded the toilet on it. He even offer to walk to the front and wait for me to help me with the toilet. This is one awesome employee that goes above and beyond. I went to the counter to pay but my husband had the consumer business card and this older lady at the register with white short hair just shot me down by saying I cannot help you, without even trying. The body language that I saw wanted nothing to do with the situation in helping a consumer. I went to another line and explain my situation to Pauline. She helped me out right away with no problem s. Due to John and Pauline customer service and going above and beyond earned a 5 stars review. Please acknowledge these 2 awesome associates as they made a great impression at The Home Depot in North Olmsted!!

Good stuff an style everything for your home

Needed to pick up some tools and came to this location. They provide an app that allows you to easily find what you’re looking for in the store which makes things convenient.My experience was fine, but sometimes the reps working the registers are impatient when you ask for help. I asked a young woman for help while I was at checkout because my item didn’t have a price tag and she seemed bothered. She had me go to the aisle where the item was and take a picture of the barcode. I did so only to come back to see she hasn’t held my place at the register.Overall an alright experience.

Excellent customer service!!! Came in and were helped with our questions and given recommendation on what to use for a cut pipe. Shark bite....worked perfectly. Ty😅

The employees have been so helpful in helping me accomplish my repairs myself :)

Had a issue with a return but was able to work out the problem with the store manager, even after all was said and done he offered me a home depot gift card for my troubles, and well that is OK in my book.

Where do,ers get more done, truly the contractor store, hands down

Please don’t waste your money here if you want to buy anything for your house. I bought drywalls and wood pieces for my new house. I ordered them five day ago, and today the workers were supposed to start working. They came at 8 in the morning and waited until 5 in the afternoon, I didn’t hear anything from HomeDepot. They were supposed to deliver my stuff today and they just never showed up. I had to give $1000 to the workers because they showed up but there wasn’t any work because there were no materials. When I called to ask about my order, they told me that it was supposed to come in two days. I told them that I need it by today and they didn’t do anything about it. I went to the store to talk to a manger, he told me that it would come tomorrow at 8 in the morning. When I went back to my house, he called and said that they cannot deliver it tomorrow and that I have to wait until Tuesday. They didn’t do anything about it and it is very frustrating, I already spent $1000 and no progress happened in my house. And I obviously I am going to pay another $1000 when they come on Tuesday to finish the work, basically I am spending $2000 instead $1000 because HomeDepot doesn’t know what they have in stock and what they don’t. I really don’t recommend buying from them. And if you have a Menards near you, go to them instead!

Denny in Pro was amazing, I highly recommend him with your orders.

Went looking for a basement dehumidifier and found a good number to choose from

Lots of stuff, but not the AC unit I needed was ok, BestBuy had it. Best buy just around the bend.

This one is my favorite location always friendly

Quick service and great people walking around helping!! I got exactly what I needed and advice on how to maintain the tools!!

We own a local exterior construction company and always receive the best service at the North Olmsted Home Depot. Denny and Brian at the Pro Desk are the absolute best !! We visit a lot of Home Depot stores, often, in NE Ohio and North Olmsted is definitely our favorite because of them!

One of my most favorite stores, always friendly, helpful staff. They always have what Im looking for and more!!!

One of the nicest things about home Depot is if you buy something online and its delivered and doesnt match what you were looking for you can return it to a local store and get immediate refund credit on the source of your payment.

I dealt with a young lady by the name of Jasmine. Very pleasant, polite and professional! Great job Jasmine👍🏼

A great place for every homeowner needs. Clean location. Friendly customer service.

Cant speak about all Home Depots. But, No. Olmsted Home Depot has not just all your home and garden needs. But, the best clerks, and cashiers in Ohio.

Great price on mulch and garden soil. 5/$10. They even had help to load my cart and load my car. Great to find help with all thats going on

Once upon a time, in a land far, far away, a young man set out on a quest in search of various home repair items. His journey led him to the land of Home Depot in the Olmsted of North. Here he discovered a bountiful surplus of various goods for his castle. He gathered up everything his noble steed could carry, rode off into the night, and lived happily ever after.The End

We went up to get mulch. You had a great special on it. The two employees in the nursery departmert were very helpful and friendly

North Olmsted is probably my first or second favorite Home Depot on the west side. As someone who is constantly having to run to different locations depending on stock, I often end up here due to their broad selection. The store, like most Home Depots, is staffed with helpful, mostly friendly, people who can help you with technical questions. This particular store has a massive parking lot so that’s always easy... not the most convenient to reach from Brookpark Rd. but good enough.

Found what I wanted with no problem. Staff very friendly.

Good selection of lumber now. Cut your own sizes is nice. Dont pay for what you dont need.

My customer service Brandy was very nice patient while helping me with all my returns

PATRICK PATRICK PATRICK!!!!I did that so he might get some recognition. And so that any customers needed help with a PLUMBING PROJECT, PATRICK is the man to find! Although unless its his day off youll have no problem finding him in the plumbing aisle!! Again Im gonna say PATRICK IN PLUMBING! 👍The Great Northern location isnt one of my usual stores and the layout is different than my typical ones. So other than that its Home Depot, lol. I got knowledgeable help with a plumbing project and quick checkout. Overall good experience and thats all I have to say about that.

Never have 5 gallon jugs of water that they claim to sell. Most times employees see you look like you cant find something amd they run.

This is for James M. the GM of North Olmsted Home Depot. I want to personally tell you that Patrick in the plumbing section needs a shout out and a raise. He is literally thee all knowing employee who has helped my buddy and I with flawless support with the information we gave him. We even got to know each other on a personal level. I am not trying to discredit other employees bc I know they are knowledgeable however, he knew where everything was, he knew exactly what we were looking for, and he is the Grandpa I never had. I highly recommend you keep him happy at this store because he knows what he is talking about. I cannot wait to show him the aftermath of the bathroom(s) we are building because without him we would of wasted a pretty decent amount of time just walking around the store. Patrick is a top tier employee and deserves are the recognition in the world. Thank you again, Sir. We wouldnt of done it without you.Also, to the guy in the paint section who said we dont sell redguard. In the 4 years I have been here I have never seen that. Well, with Patricks help we found it in 4 minutes in the tile section. Literally, I wanted to go back and ask him to shake it up for us haha. However, Patrick deserves a shout out. Big time.

Very polite and helpful employees!

Great store, helpful knowledgeable people. I recommend this store

Didnt have what I need but informative staff which is nice

Katie at the paint counter is so knowledgeable and helpful!! Give that girl a raise!

Fast and convenient. Had exactly what I wanted.

Layout of stores signage helpful. Associate provided answers to questions

Aisles always blocked off 1zt tbing in a.m.When its usually the busiest

Dropped my phone in side and the management got it back to me what a wonderful place. Thanks

It was the worst we asked for help and the cashier gave us an attitude and just called for someone else to help us and then we being experienced they take full offence when we tell them exactly what we need and dont take their recommendations then we asked them to open the garage door because we had a larg load of dry wall and we just barely got our cart out beforethey shoved us pit to close the door so DO NOT GO HERE IF YOU ARE LOOKING FOR HELP!

Bought a gas grill didnt know if it would fit in my vehicle. Employee named Randy went out to measure it. got helper to try and get it in car but didnt fit, even tried to partial disassemble it. Ended up purchasing grill in box which will have to try and put together later. Employees went above & beyond.

Glitchy gps

I usually come to this location to purchase all my needs for my rental properties I am extremely impressed with A worker named Don in plumbing Will someone please give this man a raise he deserves it! Thank you so much will be back soon!

Really busy. The curbside loaders did a great job at directing the traffic

Shop here frequently. Good store overall. However, I was very impressed with the over-the-top service I received from Dawn in flooring. This woman truly takes pride in her work. She was very responsive to my order and accommodations that made buying carpeting easy. I was impressed with her years of experience in flooring.

They usually have what I need. Wish they publicized the 11% Menards match

The one in North Olmsted is better than the one in Avon

Easy to find items. Friendly workers.Easy check out

Go here a few times a week, always clean and good staff. Wish they would get more water deliveries though! Big home depot shopper.

Helpful employees! Long wait at checkout though.

Slow servicesTheir employees are not kind or respectedThey have shortage of employees

In my opinion it is hard finding an employee that wants to assist you. Otherwise good.

I love that they give out craft kits to the kids. The kits are really cool and fun to do. I also like that they sell “oopsie” paint.

Never a good experience here. Avoid at all costs and go to Lowes.

We spend ALOT of money here every year having our own business. But the store in Elyria....management needs to work on his people skills. DAN. Questioning us on a return that should NOT have been an issue. Ill be taking my business to any home depot other than the Elyria store.

Garden center staff was friendly and helpful

Went there for two product the had neither.

The cashiers at this store were very unpleasant to say the least. Im remodeling my bathroom and spent 1000 dollars today, 600 dollars yesterday, and am a general contractor who spend average 50 to 60 grand a year in home depot. I usually go to brookpark road store where everyone knows me, but I just bought a house in North olmsted so I decided to try this store out. I walk up to the cash register to ring out and the lady tries to steal me to a cashier. I explained Id rather do self check out with all the Corona virus stuff I tend to avoid contact with people if possible. I have 2 heart patients as parents. The lady then said ok, and hawk eyed over me watching my every move like I was a thief. By the time my wife, I, and my 12 year old daughter were done ringing out we had 8 employees around us watching. I understand you guys have thiefs that steal from your store, but in no way is it ok to make normal customers/ licensed contractors who do this for a living feel the way I felt today. The lady even had to check to make sure I rung up a bathtub before I could pay. This store really needs to update their policies on customer service.

Nice store. This store has a variety of house ware needs from cleaning products to tools and supplies for home projects. The staff are friendly and helpful. I used the restrooms and they were very clean and organized. I would recommend this store to others. Enjoy!🙂

This is a good Home Depot location. They maintain a variety of items in their stock, so that youll almost always find what you are looking for. The staff is very helpful.The Home Depot app is a must. I highly recommend it. You can search for items to see if the store has them in stock, and if they do, itll tell you exactly where to go to find it. You can also see a nap of the store you are in. There is also a bar code scanning functionality that shows you to find the price of something if necessary. For products out ofstock, you can order them from the app and either have them delivered home or to the store for pick up.

My husband and I had the most helpful worker I cant remember her name but she had gray hair she was a tiny lady and we were looking for a plant light and she helped us and helped us with the plants themselves what a wonderful person she was Home Depot you should be proud to have an employee like her I think her name was Nancy but Im not 100%

Not to busy. Shelves stocked. Check out was fast with no lines

Nice experience shopping with home Depot Good help the floor staff in sales really nice and easy easy paining process in free delivery when you order online in your even able to do that right at the store with the help of a cashier at the checkout very helpful nice friendly staff great merchandise for fair price some good sales going on throughout the store I hope you enjoy your your experience shopping at Home Depot in North Olmsted as much as I did.

Ordered online and picked up outside at curbside pickup. Smooth and quick operation. Would do this again.

Great Northern store is clean, well-lit and organized. One of the best in my area.

Waited 20 minutes for curbside. Then had to call to get someone to get it

I ordered 4 Windows to be replaced in my home in September of 2020. To date, the job is still not finished with many emails and calls not being returned. The level of incompetence is mind boggling for a company this size! I would steer clear of ever ordering anything that needs to be installed from Home Depot.

THE COMPANY I WORK FOR SHOPS WITH HOME DEPOT DAILY; THIS BRANCH MANAGEMNT IS BY FAR THE WORST HOME DEPOT I HAVE DEALT WITH. I CALLED TODAY WITH A SIMPLE INQUIRY REGARDING OUR PRO ACCOUNT; I HAVE BEEN TRANSFERED COUNTLESS TIMES AND 22 MINUTES LATER I AM STILL ON HOLD WAITING TO SPEAK WITH A MANAGER.

Great store and great theme song. They have popular brands and good safety precautions except some people are dumb and dont wear a mask all the way over their mouth and nose. I acctulay listened to the home depo song while doing homework and it was fun. :D

Standard Home Depot located near Great Northern Mall off of Brookpark Rd. Somewhat smaller in size than a lot of other locations, but they are stocked well. Generally, easy to get in and out of quickly.

The employees are the best this store is very clean and well organized the shelves are stocked and easy to find what everyone needs thank you home depot

Used curbside service, per instructions, I called into the store when didnt receive order after 5 minutes wait (I waited for 7). CSR was snarky about it, were busy. When order arrived, I explained was following sign instructions, CSR was nicer then and helpful with loading and securing order, so wouldnt slide or damage vehicle. Ordered Landscape fencing.

Fast service at special-order pick-up counter.

Liked going here for a few associates, learned today that one of the girls I like left! Always did my returns for me. Home Depot is chasing the good ones away. Will be shopping at avon home depot for now on, where I get better service from all employees not just a few! Very frustrating.

One of my favorite store!!! People are nice.

They had 78 1x8x6s in stock, which I thought was great. Im making a weathered and distressed looking bed, so I didnt need laser straight and knot-free perfection from these boards at all. Actually the more beat up, the more character... Even with that being said, I had to pick through every last one of those boards to get 12 I could use. All 78. If I needed #13 it wouldnt have happened, there was exactly 12 good ones that werent split, warped and bowed like crazy or had huge unusable knots in them. Took me a half an hour to get out of there with 12 boards.

For it being 2021, and mostly all inventory is done with a computer, how are you guys this bad at ordering? Basic things that you know you will sell. Order 5 gallon jugs of water already. You post me as a customer for that.

Its home Depot it is what it is but the price of lumber has gone through the roof the White House should look into this right after they take their morning naps

Friendly staff mixed the paint I needed in no time. Plenty of free parking.

I payed for an appliance to be delivered on a Saturday between 8am and 5pm and it never arrived. I called that Sunday and was told some how they canceled my delivery but I was never informed. I was told that they would ship it Monday between 6am and 8am which i was up at 5:30am and no one showed. I called around 10:30am and was told they never deliver before 8am but they were on their way out with my appliance. Still at 2pm no delivery or phone cal . I do not recommend this place at all.

Easy place to get in and out quickly because they are very organized and have many people to assist you if needed. Garden center is inviting for me while my husband can get what he needs as well.

Great store except for the fact that they toe up every single flatbed and lumber cart for customer orders. Usually you can find a flatbed in the garden department, but youre out of luck of you need a lumber cart of any kind. I understand that orders need storage but a better solution would make shopping here much easier.

Great store and wonderful helpers/associates!

They had great clean dirt, it tasted very good. Would come again.

Male employee working at customer service was horribly rude to my mother tonight. The manager acknowledged that he has an “attitude problem”- if that’s the case Home Depot, maybe keep your angry employees in the back instead of putting them at the customer service desk. Shameful.

Store layout is crowded and could be cleaner.

Staff went out of their way to be super helpful and get me out of store quickly

Quick trip because the associates are so helpful

Honestly, I didn’t buy anything from this store during my visit, but I did take my girlfriend there on Valentine’s Day. Why? Because it was random and cute and the staff didn’t care if we ran around the store doing random things. We were able to roam free without explanation and had a freaking awesome time.Edit: It must have worked as we are now married! Home Depot rocks!