Had a 2007 Jeep Wrangler repainted - Bay Automotive did an incredible job. The Jeep looks exactly like the day I bought it. Rene was incredible to work with and the whole teams customer service was incredible. Would definitely recommend to everyone.

They were very nice. Turned out there was nothing wrong with mirror. Everything worked fine. I had gone to a local jeep dealership and they said$610 to replace it Ha!

I had a problem with the AC in my truck and I was scheduled to go out of town this weekend. I received a reccomendation to give them a call. Lets talk about customer service. Lindsay got my truck right in, asked me questions which I appreciated as the owner. She was respectful of my time and was extremly helpful. You can tell that she prides herself on customer service.We talked and George pulled my truck right in. George had me on my way in no time!If you are looking for an upfront and honest repair, the techs here are where you need to be. Front office staff is very friendly and knowledgeable. If I could give 10 stars I would and Bay automotive has earned my familys future business.

Hopefully the work is better than their customer service, was told car was gonna be ready three times in one morning for them to turn around and say that it was gonna be two more days after the rental was turned in. The manager was just rude and saying that she told me not to turn the rental in when she actually said it was gonna be that afternoon. Really hope the work is worth the terrible customer service.

Everything was handled very quickly and professionally when I brought in my Camry. Anything that came up Miss Lindsay gave me a call and let me know what the options were and we had everything ironed out within a day! Thank you to you and you team for all the help!

By far the worst place to get you car serviced.. I scheduled appointment, I work on call.. for one they only take a appointments first thing in the morning for diagnostics. Secondly the manager is so rude Lindsey by far the rudest person I’ve ever deal with in customers service. For her to be just a manager she quoted I could no longer bring my car back there due to me missing schedule appointments. You’re a service center you work on my time.

Lindsay was Awesome got me in for an inspection with easy!!!! I was in and out she was kind and helpful!!! I will be returning in the future for any car needs. Thanks Lindsay 😌

Dropped my car off with them again too finish repairs. Hopefully they double check car this time.

Fast and friendly. Got me in on short notice. Service manager, Lindsay, was awesome!

Lindsay was very helpful in getting me in quickly and taking great care of me and my car. we are taking our other vehicle in on Monday. Again Lindsay THANK YOU : ) we will be using from now on!!!!!!

Outstanding customer service. Had the clutch replaced my 2011 Jeep Compass. They did an excellent job. ET and staff very friendly.

Very professional and quick work. fixed my AC in no time. they were also willing to speak to my father because i didn’t understand what they were even talking about. very very impressed.

First, let me say God is good and Jesus is Lord!I want to thank everyone here for taking very good care of my truck while undergoing repairs recently. My insurance company recommended this facility and from the first phone call, and text message, I was treated as a valued customer. The estimator took pics, gave me some very good advice for the rental process and told me the repairs wouldnt take more than a week if not the following Mon. These folks are super nice, office is very clean, CDC compliant, just a great atmosphere all the way around. Well that was July 6th. On July 8th, I get a call that my vehicle was ready. Wow, I was very surprised considering this was 4 something in the afternoon and the place closes at 5:30. Anyway, I turned in the rental, got a ride to Bay and the first thing I see is my truck sitting near the entrance gate. When I walked over to it I noticed how clean it was. I know I left it dirty in hopes of cleaning it myself once repairs were completed. Well they beat me to it. My vehicle had a dealership shine and look. I looked over the repaired areas and all I could see what looked like a brand new truck. Bay did an excellent job and I couldnt be more pleased. I would recommend them. No wonder they were voted The Best and have the banners prominently displayed to prove it. Bay Service and Collision Center is the best!!!

ET was very pleasant and accommodating. He gave me time estimate of 5 pm the next day to complete an inspection and oil change when I dropped off my car, and had it ready by 1 pm. Their prices are very fair, and I highly recommend Bay Automotive to anyone who needs auto work done in the area!

I was very impressed by my visit! I took my car in just to get my bumper replaced, but they went the extra mile & wiped all of the tape residue off of my bumper. Most body shops don’t take younger females seriously, but Jimmy was very respectful and helpful! I’m hoping that nothing else will happen to my car, but if it does, I know exactly where I’ll be taking it!

E.T. and Pat really took excellent care of me and my situation. I didnt know what I was going to do but they carefully walked me through the process step by step. They were so very helpful, patient and kind. They didnt try to take advantage of me because I am a woman. For that I am eternally grateful.Pat was really funny too! He made me feel at ease, because I was truly stressed! He went above & beyond the call of duty. The entire staff were professional and proficient. I will absolutely refer this location to all of my friends and colleagues!

They kept me in the loop at all times and were always willing to go the extra mile to meet my needs. My car looked great when they were done with it and the entire experience, from working with the insurance company to providing regular updates, was great! I encourage everyone to bring their vehicle here for any service or bodywork needed!

ET was the consummate customer service hero. He diagnosed and resolved my car’s issue on short notice and to my complete satisfaction. I live 200 miles away and I was able to keep my plans and come home on schedule. The best car repair experience ever.

ET is a straight shooter and I apreciate that. When he gives a time frame and price, its as good as a guarantee. My wife and have used BAY many times with multiple vehicles and never once have we had any nasty surprises or felt like wed been taken advantage of. The absolute best in town!

Went in to get my bumper replaced after a minor car accident and was very impressed. Everyone was super friendly and the work they did on my car was completed quickly and accurately. They even cleaned the interior! My little Ford Focus looks just as clean as when I bought it! If I happen to run into more car troubles I will definitely be coming back. Can’t recommend them enough. Thanks!Oh yes, i also love that they keep you updated through texts with costs and estimated completion time!

While pulling out of my driveway I noticed my car had a completely flat tire. I knew Bay Automotive was nearby, so I limped my car over there hoping they could fit me in. They got me in no problem and everything was done by the end of the day. I’m sure I will be returning in the future.

Everyone at Bay Auto was awesome, super nice. Called in the morning for have my tire fixed - they had me bring my car right in even though they were busy. ET was very kind and personable and had my car in and out within a day. Compared to the places I’ve been before this place is the best, you’ve gained a forever customer until I finish college! Thank you guys so much!

Awesome place. Great staff. Great work!

Always receive the best service here! ET the owner never takes advantage of the needs your car DOESNT need. I went in recently thinking I needed a tune up or something because I have 109k on my car.. Nope walked out only needing a light bulb. Thanks BAY!

ET saved the day for us. We live out of town and experienced a surprise brake malfunction. ET quickly diagnosed the problem and made the repair. He is trustworthy, thorough, and professional. Would definitely recommend ET and his shop.

Outstanding customer service outstanding job on my 2013 Scion Tc

Great service. They were back logged due to the terrible weather but still fit me in the same day. They even offered me a ride home while my car was being fixed which is very impressive considering how small a business this is. I got what i paid for and will go here from now on.

State inspection, oil change, whatever you need theyll take care of you. Say hi to ET and be sure not to call him sir. Theyre great.

ET runs a solid shop, honest prices and assessments. He and his team seem willing to go the extra mile to ensure your vehicle is taken care of.

Very rarely do you find a car repair shop that not only does excellent work but does so with integrity. Fixes ONLY what needs to be fixed and explains all your options up front. This is how you make lifelong customers. Thanks Bay, you guys rock!

Excellent service that is fairly priced and delivered on time. Kind staff.

Great service as always! They make it easy.

I’ve been going here for years and have had great experiences. I started going because it’s a convenient location, but I have stayed a customer because they take good care of you.

Incredibly personable and accomodating! I received quality service in the most impressive timing I’ve come across, I will definitely be back!

Took my car here for an oil change, and had a great experience! Wonderful staff and very convenient to where I live, so Ill be going back for any automotive needs.

The best.got me in wn i kno they were crazy busy.honest and great customer service.

Although the convenient location drew me to Bay Automotive, the service keeps me coming back—I was late getting to some service before a road trip, and they managed to fit me into a tight schedule, and even had the work done earlier than anticipated. Will continue using them for any future issues, large or small.

I appreciated the straight forward, honest and reliable service I got from ET at the shop. This is my new place for automotive needs!!!!

Bay has taken care of all my vehicles for years now and I just cant say enough good things about their honesty, speed, quality of work, and their flexibility in working with busy schedules and urgent repairs.

My daughter got her inspection sticker here ! They where amazing. JT was super nice and helpful! If you need anything done to your car, go see JT!

Best in Norfolk! ET and company know what theyre doing.

Walked in asked for a estimate on paint job. Then sat around for 40min and no one asked what I was waiting on or to go outside and conduct the estimate. Really pour customer service. Mind you the job would have been over $5000 worth of work. You lost my business and wont be going back or recommending you!

Great service, convenient and done on time. Great people to work with.

Got tires for over $100 less than than the dealership quoted and the service guys were so friendly!!

I stopped in to get air in my tires and the whole staff was really friendly and welcoming. I trust them any car repair

Exceptional collision repair; thx!

So nice and honest and helpful.

Great for repairs and state inspections

Fast, honest, nice people!