A great place to purchase a beautiful, well maintained luxury sedan. The sales staff especially our salesman, Mr John Butler did a great job, working up a very satisfying deal for us, one that we just couldn’t say no to. I’m so glad to have had this opportunity to share our exciting experience. Thank you.

I had no intentions of doing anything other than test driving a car but Rodney Jackson created such an amazing atmosphere and had so much knowledge about the car that i was so comfortable and decided to go ahead and get my car. I got a 2021 XT4, his name is Mr. Dill Pickle, with 2 miles on it. Fastest car buying experience I’ve ever had. My family and I will never buy a car from anyone besides Rodney.

I bought my first Cadillac from Hendrick Cadillac in Norfolk, VA. The staff there were a great group to deal with. As I only allow them to maintain the maintenance on my car, I decided to look at the new models that were on display. I wasnt sure what I wanted then earlier this week I went to the dealership and spoke with Ms. Kimberly White. I had spoken with her times before and she always made time for me. We talked this particular day and after speaking with her she new exactly what I was looking for. My Cadillac Ats was a pretty good looking and top running car. So I told Ms Kimberly that she would have to empress me with something real nice to get me out of my Ats. Well she new exactly what I wanted. We test drove a CT4 sports and that was it I was sold. She stayed late in the evening uploading and going over every detail of my vehicle. I have never had a sale person spend so much time ensuring I was completely satisfied with my new car. She even had me follow her to the gas station to fill up my new Cadillac. I very much love my new Cadillac. Kimberlys custom service is outstanding. I would recommend her to anyone who is looking for a new car. Thank you so much.

We called Rick Hendrick on a whim and with a bit of hope. We were looking for a vehicle that was seemingly impossible to find but the website said they had exactly what we were looking for. At this point we had already called six other dealerships across the country whose websites claimed they also had the exact vehicle in stock, but were already sold. The first time we called Rick Hendrick we spoke with John Butler (very nice phone presence). He told us the same dreaded news, the vehicle was already spoken for😢 but he did say that he would keep us posted on whether or not the deal moved forward. I wrote it off as a bust and we were ready to not purchase a new vehicle. On a Monday night I received a call from John Butler asking if I was still interested in the vehicle. 🥳 The next morning we met John before the dealership even opened and proceeded with the deal. Heres the thing about John and Rick Hendrick. While almost every other dealership we spoke with seem to be taking advantage of the current world circumstances and taking advantage of people by tacking on unethical premiums that range from $10-25k on top of sticker price, Rick Hendrick did not. The deal was exactly what was advertised, the employees were amazing and so very friendly, we were there for a while and it was like spending the day with family. We highly recommend Rick Hendrick AND John Butler for any vehicle you need!

I visited Rick Hendrick Cadillac not sure exactly what vehicle I wanted to purchase and I was very apprehensive about shopping for a vehicle by myself from the start of my search. Kimberly White, Sales Representative assisted me. She brought me in her office asked me great questions about what I was looking for and found the exact vehicle I was looking for. Kim was very attentive, her Cadillac knowledge, professionalism and energy went above and beyond what I anticipated with superior customer service from Kim and management.I will definitely recommend Rick Hendrick Cadillac and Kimberly White to all of my clients when their interested in purchasing or leasing their next vehicle and preferably a Cadillac.

While shopping for myself at Rick Hendrick Cadillac, and also trying to help a friend find a car,Kimberly White has been most helpful. Kim goes above and beyond the call of duty. Her knowledge of the product is impressive. Her ability to multitask reminds me of myself in many ways. Her smile, and concern for all that she works with is refreshing.Kim’s goal is to get the job done. Find what you’re looking for, create financing if needed, and calmly get you in and out of the dealership without being held hostage all day. All this while walking in high heels. My hats off to Kimberly White and Rick Hendrick Cadillac.

I came by the dealership yesterday, didn’t really know what I wanted. I was greeted by Bob at the door and he immediately got to work. I felt like he did everything he could to make sure he picked out the best options for me based off my lifestyle and background. He knew what he was talking about and didn’t make me feel like I was just another customer. I am very satisfied with my experience at Cadillac, Bob made everything easy. 10/10 recommend!

Rodney Jackson, just WOW! The most professional salesperson I’ve worked with to date. He greeted me at the door immediately, wasn’t aggressive with his approach and had me out the door in the vehicle I wanted, not what the lot was trying to move. He made sure I received top dollar for my trade in and to be honest, he just made me feel really comfortable with the entire experience. Listen, he’s as honest as they come. I like to to get to know who I’m working with too. He’s a family man, loves his wife and kids and is dedicated to the Cadillac brand, which when you buy a Cadillac it’s basically becoming a family member. I left my wallet in the center console of the vehicle and didn’t realize it until I got home. Called Rodney and asked him to hold it for me until the next day. He stopped me from going any further and asked for my address. Said he was bringing to my residence. Rodney is the one, as long as he’s with Cadillac, I’m with him…hands down the best! 10 STARS all day long! Thank you very much Mr. Jackson! P.S. He’s a veteran too!

John Bell was a very caring and attention to detail salesman.He was very knowledgeable of the Cadillac many features and explained them in detail.The Rick Hendrick team took care of me from start to finish they are highly recommended when comes to Cadillac Dealers.

John Butler went above and beyond to provide great customer service. He kept us informed throughout the ordering process on our new Escalade. Everyone in the dealership was very friendly and knowledgeable. Thank you John and keep up the great work!

Just bought a Jeep Wrangler from Rick Hendrick Cadillac last week. Andrew Dionne was my sales rep, and he was wonderful! Very helpful with addressing any concerns I had, professional, honest, and has remained helpful with any questions or issues Ive had after the fact. Excellent customer service. Thank you!

Very pleased with my service. I just bought a used Car from another dealership and brought it in to the Cadillac dealership to get it checked out. They did a full 27 point inspection and provided a complimentary wash. They let me know that there were no major concerns with my vehicle. This will be my go-to dealership for all my service needs in the future. All the staff I encountered were helpful and courteous.

Rick Hendrick Cadillac has always had a phenomenal service dept and their sales staff is very pleasant. Its so delightful to work with such a professional and knowledgeable staff especially my Sales Associate, Kimberly White. Kimberly was very polite, energetic professional and I was very impressed how she paid close attention to the details I was looking for in my next Cadillac purchase. The purchase of my new Cadillac CT5 was an all around great experience at Rick Hendrick Cadillac Norfolk. Thank you Kimberly White, Executive Sales Associate, Jon Duncan, Sales Manager and Craig Petrie, their Finance Director for making my Cadillac purchase a delightfully easy car buying experience.

Rick Hendrick Cadillac, provided an excellent experience purchasing my new vehicle. Mr. John Butler explained everything in detail about the truck. He was patient with my questions and ensured I had the answer I was looking for.The entire staff made me feel comfortable and relaxed during the purchase.

Steve Stone did the quickest and easiest car sale in my life. I was in and out in literally 1 and a half hours. That is from i met Steve to finally finding the car and the test drive. Then we went in pulled credit and trade appraised my car. Steve Stone is amazing, super professional, and he knows his cars!!!!!! Steve Stone knows his cars!!!! Thank you for the Audi and the professionalism

Steve Stone did an awesome job finding me the perfect 2021 Escalade. I have known Steve Stone for the last six years. He is my car guy. He loves cars and is super knowledgeable. He loves what he does and always treats me right. Go see Steve Stone. You will see the difference from other car salesman.

I purchased a vehicle two weeks ago. The bumper of the vehicle need to be painted and the front passenger seat needed leather repair. I was told by my sales person he would contact me to schedule the appointment for the needed work. The Monday following the sale which he didn’t. I had to contact him after not hearing anything. I was told the earlier part of this week that the leather was unavailable for my seat and that the bumper could be painted Friday (today) I was told this was an 30min to hour long service. I arrived at 9 am and waited on the sales person and paint guy only to be told the service would take a few hours. I was told my vehicle would not be ready before lunch. I live 45 mins away and now I am stuck sitting in the lounge are and have been since about 9 am. As far as my seat I see a leather display in the dealership, but again I was told they couldn’t find the leather for my front passenger seat. Also, I asked about a second key for my vehicle and wasn’t provide one. I was told my sales person would check in to it. I’m still waiting on my vehicle because I can’t get a loaner vehicle. Poor customer service. Update: I still dont have a second key and my front seat still isnt fixed. I was contact via email on Aug. 27, 2021 saying someone would be in contact with me. It is now Sept. 7, 2021 and I still have not been contacted.

First time taking car 🚗 in for service without my husband. Met Anna and the experience was so comfortable 😌 I told all my friends. She listened to all my questions, answered so I understood, never made me feel like a dummy, and I got my car 🚗 back with an understanding about maintenance that I did not have prior to my lone trip in for service. Anna you rock girlfriend.

Kim white. What can I say. She was exceptional. Very professional, explained all the details efficiently. Could have a better sales professional to work with. Thank you Kim for all your help. The dealership was very clean and organized. If you are buying a car please go there!!

Thank you John Butler for resolving my issue with the service department at Hendricks Cadillac. I hope someone is hired in that department who understands the importance of excellent customer service.

I went to have a mirror looked at in my 2017 XT5, was the rear mirror which has shows actual and regular view but it was showing blurriness. The gentleman said they’ll look at it let me know what’s going on. After they looked at it he gave me a write up of suggestions concerning my car as far as maintenance I said OK. He also said they would wash it and then and it would be ready in a few moments so when I got to the desk to check out I had $152 bill bill before my face. I said just for the mirror I couldn’t believe it they charged me for a evaluation of the truck I called my husband of course because I was not prepared to pull out $152 an that moment Being a retired veteran money is tight. I really adore my car don’t get me wrong I know it’s an expensive upkeep but $152 just to tell me that there’s something internal going along with it I think that’s a little bit extreme. Nevertheless, I am waiting to speak to a manager

Just wanted to reach out and commend Chris Buttolph.. Dropped my 2009 CTS off on Monday the 10th.I had a noise coming from the rear when accelerating from a stop. The next day he called and said my car was ready. They replaced drive shaft and bearing. Thank you so much for the great service, and commitment to the customer and your company!!!!! I will be back to business with you all again. Keep up the great work !!!!!!!!! Cecil Long

I had my oil changed and everything was perfect. I cannot remember the young mans name but he was amazing. Everyone that works on the service area is amazing.

I went to Rick Hendricks Cadillac Norfolk because I was certain that I wanted the Cadillac XT5. Upon my arrival, I found that there were so many other models of nice cars on the lot that I also liked. After looking at a few others, I still went with the XT5. My salesperson, Mr. Rodney Jackson and Manager, Mr. Jon Duncan were simply AWESOME, professional, and so very patient with me. On both of my visits I arrived late in the evening (after driving over an hour to get there) and neither time did they rush me or pressure me in any way. I will definitely be looking for them again when I purchase my next vehicle & I will also refer the two of them to friends and family. It is ONLY because of the two of them and the service that they provided me that I give Rick Hendricks Cadillac Norfolk a 5-Star…and also the fact that I love my car! I will say, however, that the entire process was not positive. This was because of the negative treatment I received - “could careless if I purchased a car or not” from one of the managers, Neil. He made a mistake and instead of being kind about fixing it, he was rude & spoke to me in a very degrading manner. Had it not been for speaking with Mr. Duncan and receiving complete professionalism & kindness, I would have not purchased a vehicle from this dealership. So definitely visit Rick Hendricks Cadillac Norfolk and look for Rodney and/or Jon!

Working with Steve Williams at Rick Hendricks Cadillac has been by far the easiest and best experience when purchasing a vehicle. Steve and the team at Rick Hendricks went above and beyond to make purchasing my Cadillac Escalade a very smooth and easy transaction. Everyone was friendly and knowledgeable. I wasn’t sure if I wanted the smaller or larger Escalade and I was never rushed to make a decision. We went through all the bells and whistles of both vehicles, allowed me to take the vehicle for the afternoon to make sure it was going to be a good fit for me. Thank you Steve and Rick Hendricks Cadillac for making me a super happy Cadillac Owner.

I feel some of the staff at Rick Hendrick are rude, uncaring, unconcerned and lack the professionalism that an organization of that magnitude should have.You can never get a true understanding of when your car will be completed or a courtesy call.You sit in the waiting area and as customers we discuss how many persons with Rick Hendricks shirts walk by and never part their lips or give a smile to their paying customers.Professional development is greatly needed to add character to some of the rude persons that are employed there.Hopefully leadership will take these concerns mentioned above and develop a pleasant atmosphere by hosting professional development to their employees.Thank you

I have a great experience with Rick Hendrick Cadillac Norfolk. David Tyler Good did an excellent job in providing service and experience, and knowledge about the Cadillac EscaladeDarrick Davis

My first impression...my lasting impression. I will not be returning. Compared to other Cadillac dealers the service department fell short. With three reps not actively serving customers, I took second place to paperwork when I arrived. There were several minutes that went by before someone greeted me. Usually not the norm at other Cadillac dealers. An oil change took 2+ hours. This was twice the amount of time estimated by the rep who helped me out. Luckily I was in no rush. Lastly, I was quoted $60 for my oil change and when I got the bill it was $90. I figured out that who ever quoted me only quoted me for the oil change and didn’t include the service fees and taxes. That’s just dishonest dealings. Why not tell the truth about what the customer will spend for the service. Just out right dishonest. I understand information asymmetry and it’s important to me that my partners in any venture are honest. These guys didn’t meet that minimum standard. Being new to Virginia I hope this isn’t an indication of how people do business here. Being in organizational improvement industry I hope someone considers this review and effects change. The little things make huge differences and word spreads about dishonest dealings.

Kimberly White is an amazing! I easily give her 5 stars! Very knowledgeable and made the transition into my new Escalade simple! Thank you so much Kim!

My recent Cadillac buying experience was Superb in every way! The Sales Professional, Mr. Steven Stone was extremely knowledgeable, competent and helpful in providing invaluable assistance to me throughout the procurement process. He is a TRUE SUPERSTAR and the primary reason for my complete confidence and satisfaction in Rick Hendrick Cadillac of Norfolk.

Steve Stone is your car guy!!!! We didn’t expect to buy a car but he showed us the XT6 and we feel in love. Go see Steve Stone!!! Steve Stone was patient and professional. He is the best car salesman we have ever dealt with. Go see Steve Stone

I had a great experience purchasing my new car from Rick Hendrick Cadillac Norfolk. They have an excellent selection of cars to choose from and an equally excellent staff. Andrew Dionne was super knowledgable and professional throughout the entire process. He was also VERY accommodating when it came down to my final purchase. He (and the car care team) ensured my car left the lot looking better than when it came in. 11/10! Would shop here again!!

By looking at the reviews of this place I thought it will be a wonderful place to purchase my next car! Boy was I wrong for starters no one greeted me I was standing by the car I was interested in for 10 minutes one older guy(didnt catch his name) walk right pass me while I was making eye contact at him! Finally I had to go inside and ask for assistance which I never had to do while purchase a car.My sales person Tyler was unexperience on information I wanted to know but overall okay.And the young lady sitting in the front of the building (didnt catch her name) can use a bit of training on customer service!! For a dealership like this with such high reviews I didnt get the welcome treatment a customer deserves and will not be returning here every again..

I have always experienced very nice and proficient staff at Rick Hendric Cadillac. They have always been extremely nice and forth coming with their advice.

John Butler is a dynamite salesman. He helped my husband and me 9in setting up specific features in our new car. He ordered a floor mat we requested to replace the one that was in our old car and personally put it in back of our SUV.He is very courteous and totally knowledgeable about our Cadillac. Whenever I had any questions about different settings, he either explained how to set things up or he would do it for me.I know I can call him anytime and if he is not available he always responds.

My experience with Steven stone was awesome, he made my family and I feel at ease and welcome. Buying a vehicle is very stressful and frustrating,however interacting with Steven put our fears and concerns at bay. Steven was very knowledgeable, and professional at his job . He way very accommodating to all our questions and inquires even those not pertaining to buying a vehicle. My family and I drove away satisfied and happy with the outcome. If you want your car shopping and buying to be as stress less as possible with positive results I highly recommend Steven at Rick Hendricks.

Great job! I was told by three other service departments that they could not find the problem, well Hendric did and they fixed it.Thank you.

Very professional in their work, and seem to diagnose the issue in a timely fashion.

Mr. Dion did a great job putting me into my new Cadillac.

Justin in service kept me updated on my vehicle and got back to me every time I called... Ryan is an amazing mechanic!!! My Truck has not drove this smoothly since I bought it... I truly recommendRick Hendrick Cadillac

Pleasant experience. Friendly atmosphere

I purchased a GMC Acadia Denali from Andrew Dionne at Rick Hendrick Cadillac, and I could not be happier with the product and the service provided by everyone at this dealership. I will recommend this dealership to all my friends and family.

Steve Stone greeted me so pleasantly and made me feel right in the Cadillac family. Steve Stoney is the guy you want to see at Rick Hendrick Cadillac. He did an amazing job. The best car salesman Ive ever dealt with and I have bought many cars in my life.

A great experience. Care was completed in a timely manner. Returned to me nice and clean.

My salesman, John, went above and behind! He made the car buying experience a breeze. He kept constant communication with me during the process and was very flexible with my working hours. I love my new car and I would definitely work with John again in the future and highly recommend him to anyone visiting or shopping!

Had a great experience at Hendrick Chevrolet on Virginia Beach Blvd. Tye Good was very professional got us the Car we were looking for. He even got us into a better deal with 0% financing in a new car for a lower price than the used one we were looking at. I highly recommend them if you are looking for a Cadillac.

We had a wonderful experience purchasing a car with Kim White. Would definitely recommend working with her.

I took my moms car here to get service! And someone stole $200 out of my wallet!!! The entire dealership was laughing when I told them! And the service Manager (Micheal Letkenman) kept repeating to me this never happened before! As if Im not telling the truth! After almost 2 hours of me standing in the hot sun begging for my money and telling them Im gonna call the police, one of the employees comes around the corner with my $200!!! THIS WAS HURTFUL, DISRESPECTFUL, AND A HUGH INCONVENIENCE!! THEY SHOULD BE ASHAMED OF HOW THEY TREATED ME!! STEALING FROM A CUSTOMER!!!

I received impeccable customer service from Mr. J. Butler and Mr. C. Petrie!!! True professionals! Made one of my dreams come true. So happy with my CTS V SPORT!!! Continued success and blessings! Thanks gentlemen...

Steve Stone did an amazing job finding me the perfect Cadillac. He was very personable and he made me feel comfortable. The transaction was as smooth as butter!!! Thank you Steve Stone

For some reason this establishment will not respect what you ask of them. They give you a quote of what you share with them is needed to be fixed and then they do other work without calling you to ask if you are ok with that.I have yet to bring a car to this establishment and ask for it to be fixed free.In my observations it is obvious that there seems to be a problem with equal treatment of race.

11 CTS-V...I would like to give a huge shout out to Mr. Chris and Mr. Roger for an amazing job at fixing my car. They pin pointed and fixed my issue in record time. I went to 3 different places and no one could figure out the issue. I brought it to Hendricks Cadillac and let me tell you, my car running as if I just bought it. I highly recommend anyone who is having any car trouble and they want the job done right, go to Hendricks Cadillac.

Once again, Kim White has delivered our new Cadillac with the most exceptional customer service out there! We are on the fourth vehicle purchase from Kim and Rick Hendrick and will not buy elsewhere. Exceptional customer service is an understatement!

I have a 2015 Cadillac Escalade that I did not buy from Rick Hendricks Cadillac in Norfolk Va. but since my dealership was over 100 miles from my home, I changed my service to Rick Hendricks. That was a big mistake. Thier service department to horrible. My vehicle was once in their shop for 2 months only to get it back and had to turn around and bring to right back to them because they didnt fix all the things it was in the shop for. I have got my vehicle back with my car mats missing, my key fob was destroyed and after my latest service where they replaced my shocks my key to my wheels lock is missing. If you have a choice I would not chose Rick Hendricks.

I CALLED AND TOLD RODNEY JACKSON I WANTED A BLACK ON BLACK 2021 CT4 CADILLAC AND THE PRICE RANGE I WAS WILLING TO PAY,HIS RESPOND WAS I HAVE ONE. I WENT ON THE LOT THE NEXT DAY JUST TOO LOOK BECAUSE i HAD A PRE-APPROVE LOAN AND I HAD TO WAIT UNTIL MONDAY TO SIGN THE PAPER WORK. RODNEY JACKSON REFUSED TO LET ME LEAVE WITH OUT SHOWING ME THAT HE COULD SAVE ME MONEY BY GETTING ME A LOWER INTEREST RATE WITH GM AND I COULD LEAVE WITH THE CAR THAT NIGHT. I AM TRULY GRATEFUL THAT HE CARED ENOUGH TO MAKE IT HAPPEN.

Working with John Butler was the best car buying experience Ive ever had. The knowledge of the vehicle, the over the top white glove customer service was amazing. Without question I will be working with John and the Hendricks team again.

Worked with John Bell. He was fantastic. Loving our used vehicle we got, and they did a fantastic over all Check and took care of any issues they found without question.

I had my brakes changed 6 times. They are still squeaking. I may have to call 10 on your side.

Awesome dealership...... Always taken care of me. If I needed a loner... its never a problem. Anna my service manager is awesome..... John Butler my sales agent is awesome... If your looking to buy go see him...

Hi,I recently went shopping for my first Cadillac at Rick Hendrick Cadillac in Norfolk, Virginia.I was greeted by Salesman Bob Wese who made me feel very comfortable. Mr. Wese was very knowledgeable about the particular vehicle that I was interested in purchasing and he never made me feel pressured at any point.Mr. Wese was very informative, answered my questions, very patient, provided incredible service, and made it a very pleasant experience for me.Yes, I am now a proud new owner of a Cadillac and I look forward to shopping again with Mr. Wese in the future ☺

Hands down the best dealership in town. If I could give 10 starts in would. Steven stone greeted us as soon and we arrived and was very patient as we went through vehicles to find the perfect fit. He went above and beyond to make sure that our experience was exceptional. It was a smooth transition from beginning to end. We went over all of the final paperwork with Jeremy Jordan who was also amazing! Again going above and beyond to make sure that we felt taken care of and answered any questions that we had. Huge thank you to everyone at Rick Hendrick Cadillac for helping me find the perfect Cadillac. Highly recommend!!!!!

I had scheduled an appointment and had arrived early. Vehicle was accepted and service rendered that I had requested which were simply and oil change entire rotation. Might be a fool is a good hands and was returned to me in a very acceptable manner.

I appreciate the excellent customer service!

Had a great experience here in search for a new vehicle. I feel like it had alot to do with the service we received. Adam Waranch met us outside as soon as we got there. He was very knowledgeable and super helpful in helping us find a vehicle that worked for us. Along with that, he was very personable and for me that is super important in customer service. He made me feel super comfortable and not as nervous. 10 out of 10 would recommend asking for Adam to help you find your next vehicle.

Repairs were done quickly and completely to insure that customer satisfaction was obtained.

My sales person Bobby was phenomenal to work with. He listened to me and allowed me to speak directly with his Sales Manager. The overall process was one of the shortest vehicle purchases I ever experienced and would do busy with them again.Not only did I get the vehicle I wanted, the staff assisted with find various sales incentives that allowed me to purchase this vehicle.

My recent service appointment at Rick Hendrick Cadillac was great.

I recently purchased a car from this dealership and Steven Stone was my sales professional. He was very easy going and I didn’t feel any pressure from him like some salesman when they first see you. He gave me enough space during the initial stages but still provided me with knowledge and guidance. The buying process was smooth, Steven was well prepared and attentive. He even helped me with programming the XM radio, cleaning out my trade and showing me additional features on my car. He also followed up the day after my purchase. Great customer service. I would highly recommend this dealership and Steve! Great overall experience and everyone was warm and friendly. It is obvious that customer service is important to them. Thanks Steve for working hard for me to close this deal! And I love my new car!

Each time Im in RH I am treated with dignity and respect by everyone I come in contact with. Ive purchased two vehicles from RH and I am very satisfied.

I always feel like they treat me like more than valued customer, I feel like family. My schedule, my concerns and satisfaction is their own. Thanks.

Steve Stone did an awesome job finding me the perfect 2020 CADILLAC CT6!!!! GO SEE STEVEN STONE. HE WILL TAKE CARE OF YOU. HE TAKES HIS TIME AND FINDS YOU THE PERFECT VEHICLE.

Classy dealership, great cars and showroom, and super friendly people. Steven came out to greet me immediately and toured me around. We had a good time trading vehicle lingo. Will be back soon to make my purchase with him. Thanks for the great customer care!

I was a walk-in and my problem was solved in the same day. The team was fantastic.

So making this type of review displeasures me due to the fact this location had so many good reviews but an experience is an experience. So I came into the dealership service area for a oil change only. The service area was good along with there customer service but upon arriving home I found a deep scratch in my paint on the back portion of my car near the back seat. Additionally they left trash in my door panel leaving the old oil change recommendation from when I lived in Washington state. I have yet to receive a call back and my just have go up there but this level of service is unspeakable at a dealership that holds such prestige around the country. I would definitely not recommend this location to any military nor civilian go further out save yourself some time and frustration

Great experience dealing with the service department and the sales staff that they have there. Very professional

An outstanding team of professionals that goes above and beyond to make sure you are taken care of and satisfied with your service.

Awesome experience with Hendrick Caddillac in the purchase if a 2021 XT 5 SUV. Got an excellent sales representative Kimberly White who satisfactorily answered all my question and highlighted numerous features and differences found in the 2021 verses another older model i purchased from another dealer.

The people are very kind and answers your questions to the best of there ability. The waiting area and the service are very excellent and clean.

Mr. John B did an excellent job of taking car of my family with our purchase!He and the entire Rick Hendrick team are absolutely the best!!

My sales executive, Rodney Jackson, was the absolute BEST! Kept his word, kept us updated, treated us like we were important to him and the business

Oil change and tire rotation in less than 60 minutes..price was reasonable

Adam was awesome. Super knowledgeable. Extremely personable. Made the buying process extremely easy, and saved me money while doing it. Thank you

We went to the dealership and Steve Stone was there start to finish, he is definitely the best, he was professional, patient and kind he gave great service! He deserves a promotion & a raise needless to say I have one (Happy Husband) .. Make sure you ask for Steve Stone, he wont let you down!!

Great customer service. Polite and fast. It just may be the best customer service in all of VA

For the most stress free experience in car buying.John Butler has served the Ricks family. This is the second Cadillac Escalade I bought.

Rick Hendrick has done an exceptional job in taking care of my needs.

John Butler is Wonderful. Hes the Best!!!!!

KIMBERLY WHITE showed professionalism and real customer service from start to finish. I’m a proud Cadillac owner and thanks to Kimberly I’m looking forward to continuing my business with Rick Hendrick Cadillac Norfolk.

Steve Stone did an awesome job finding me the perfect Cadillac!!!! Go see Steve Stone....he takes care of people and listens. He will get you the best deal.

My experience with Rick Hendrick Cadillac was above and beyond due to the excellent customer service received from John Butler and his team! From day one, John made me feel like a valued customer and was attentive to all my questions, concerns, and curiosities. He was honest, knowledgeable, and very respectful. Finally took the leap after many years putting it off to purchase a new vehicle and so happy I did with Rick Hendrick Cadillac!! Thank you to John Butler and the team for a wonderful experience .

All staff very proficient, friendly and eager to please I left for another brand 2 years ago and realized my mistake so Im back and so pleased

When I drove onto your lot to look at the new XT4 SUV, I had no idea that I would purchase a vehicle before I left.  I was just there to look.  This is the first time in my life that I made a major decision so quickly.  This purchase was the easiest, smoothest transaction ever.  Working with Steve Stone was an awesome experience.  He was very laid-back and calm.  He treated me and my husband with respect and didnt try to push me into anything I didnt want to do.  He was very professional and knowledgeable.  Once Steve realized I was set on the red, he took the time to find one for me.  He called me and texted me everyday until the car arrived.  He apologized each time for the delay in the anticipated arrival date.  Once the car arrived, he took extra precautionary measures to ensure the car was safe and clean when I arrived to take it home.   When I picked up the car, he took considerable time to teach me many of the unique features and nuances of the car.  I didnt know that purchasing a car could be such a great experience.  Thank you to everyone for your professional and considerate attitude toward me and my husband.  I greatly appreciate it and will be happy to spread the word!.  Joanne Pruett

Thank you so much to John Butler for the fantastic assistance with the purchase of my new Escalade. John is knowledgeable about Cadillacs, and helped me set up On Star, customize all of my settings and showed me all the tips, tricks and features.If youre looking for a salesman who knows the vehicles on the lot inside and out, who is professional and straightforward, call John asap. He is the best!

Steve Stone did an awesome job finding me the perfect Cadillac. I came in looking for a Cadillac XT5 and Steve showed me the XT6 and I fell in love. Steve took his time and really cared. He is the only salesman I will ever deal with. Go see Steve Stone

Great group of people at Rick Hendrick Cadillac Norfolk. They are so outgoing and kind that they sent me the link to submit this vehicle purchase review without ever selling me a car. If I had been a real customer I probably would have been able to give them the full five stars, but since Ive never actually bought anything from there I can only give 4.5 stars.

We had nothing short of a GREAT experience at Rick Hendrick Cadillac. From the moment we walked onto the lot to the day we said we were going to pass on the vehicle; everyone treated us great and with respect as to our decision.But after a couple sleepless nights we made the call back to John Bell on a Saturday (while he was cutting his grass at home) and asked him if the vehicle was still there, which it was. He immediately said he could be there within a couple of hours if we wanted to meet him at the dealership to close the deal out. Did I mention it was his day off! As soon as we arrived ( we were early by about 20 minutes) Kimberly offered to open the vehicle and let us browse through it while we waited; turns out by the time we pulled it out to look through it John was standing there. The entire team at Rick Hendrick Cadillac deserves 5 stars for exceptional team work. I think I forgot to mention Jeremy also; he was able to direct us through the electronic maze of paperwork without losing us (that took talent).I belief the whole process of buying, getting the vehicle inspected and cleaned for us to take delivery only took 1 1/2 hours; by far the fastest we have ever been in a dealership.We are beyond happy that we drove the 50 miles from our residence to purchase at Rick Hendrick Cadillac! Way to go TEAM Hendrick Cadillac!

I had the pleasure of dealing with Steve Stone who went the extra mile for me. I would recommend Steve and this dealership to anyone who is looking to purchase a new Cadillac.Rick Boucher

I had an excellent experience at Rick Hendrick Cadillac approximately three weeks ago on 2/7. Kimberly White is my sales person and she made the process extremely pleasant and stress free. She is very approachable, extremely helpful and very knowledgeable about the brand.More importantly, she was able to bring to my attention an issue with the vehicle that I was trading in. A very important issue that my previous dealership, whom Ive done business with for the last fifteen years, had not disclosed. I was shocked, to say the least. However, I appreciate the honesty and integrity of the staff at Rick Hendrick Cadillac. If you want a dealership who will be honest with you while making the buying process stress and hassle free, I strongly suggest R.H. Cadillac.Excellent customer service and the best buying experience!

It is my pleasure to complement Kimberly White of Rick Hendrick Cadillac for her professional, knowledgeable, and through sales processing of my requests for the ultimate vehicle. It was refreshing to have a woman help me with a major decision, somewhat stressful, yet ultimately satisfying and successful. I appreciate all Ms. White did to go above and beyond, even stepping outside of the box to assist me with my vehicle needs and perform a Job Well Done. KUDOS Kimberly! Leigh Berry

We have customers of Rick Hendrick Cadillac for years and recently had the best sales experience with Kimberly White she was very professional organized and listened to all of our vehicles needs to help make choosing our new Cadillac very easy with the unique features we were looking for on our next car. She then explained all of the features on the vehicle so we knew how to use them. We look forward to enjoying our new Cadillac.