PLEASE READ THIS! If you would have asked me 4 months ago about Elite Automotive, I wouldn’t have been able to speak highly enough of them. I would have told you “They are absolutely the best shop in the Nixa area!” However, it is unfortunate that I now have to give Elite Automotive even one star in order for me to write a review, because sadly they don’t even deserve the one star. After 3 years of service and nearly 6,000 dollars, Elite Automotive decided to turn their back on me and not honor a warranty that was paid for through them. The clutch and transmission went out while I was travelling through Georgia, so I rented a U-Haul to TOW MY CAR TO THEM for their services. I paid them to put a clutch, and transmission in, but when I drove it from their shop, the clutch was extremely jittery and rough. So much so that it would lurch forward and even stall out. They said “Just give it a week or so to set itself in…” two weeks later and it’s no better. They blamed it on the parts. By this time I am in Mobile AL and I blow a head gasket. I had an engine rebuild with them back in 2017 which is well within my 3 year warranty and the mileage on warranty. I now live in Florida, so I towed my vehicle with a U-Haul once again, only this time back home. I notified Elite, and they instructed me to find a certified mechanic in Florida diagnose the head gasket and the damage that was done from it. After diagnosing the problem, the mechanic in Florida said that the only way the head gasket could have blown to this extent was from the head gasket simply giving out from the rebuild. Elite Automotive refused to believe this, and instead kept looking for ways to weasel out of honoring their warranty. My car sat in the shop for almost 2 months while they dug around trying to find evidence against me in order to void the warranty. They finally they came to the conclusion that it was somehow “My fault” and refused to honor the warranty let alone help me in anyway. I mentioned the clutch again and them said “sorry that’s not something that we can help you with either…” I have had 3 other certified mechanics look at the clutch and every single one of they said “They shouldn’t have let you drive away with your clutch like that… they didn’t surface the fly wheel properly and they didn’t install it correctly.” I have since tried for weeks to get in touch with the owner, Adam, but have still not received a single call. I have tried to be as civil and understanding throughout this whole experience, as I have hoped they would see where they fell short of helping a loyal customer. Unfortunately for them, I now have an attorney investigating the situation, and I’m sure will be contacting them shortly. I am not going to tell you where to spend your money. All I am asking is that you realize how this situation played out for me, and that you understand that this could regrettably be you one day too.
Both of our vehicles needed some repairs this summer and we werent sure where to take them. We are so happy that we found Elite Auto. They are the best! Trace is friendly and informative about what is wrong and how much the repairs will cost. They are very accommodating and get the repairs done fast. Their work is guaranteed and done right the first time. Thanks Elite Auto for taking care of us this summer. Its good to have someone we can trust!
Took my car for a state inspection a while back, and they failed my car, claiming the power steering hose was leaking. My usual mechanic took a look at it and said it was not leaking. There was very little seepage, but not a fail worthy leak. We took it to a different inspection station, and of course, it passed. Over a year later, and the seepage is so small that I havent even needed to top the fluid off. On top of that, they overcharge for things compared to some other shops in the area.This shop has lost any future business with me, as well as the business of my grandparents and other relatives who frequently went there for car services.
Cliff the “mechanic” was absolutely rude. Asked him to place my towel over my driver’s seat before he got in with his shop clothes on. He ignored me. Told me my proportioning valve was leaking. It doesn’t. Asked him if everything looked okay at inspection. He said “not today” and walked away. Elite gets no more of my money!
We had our ac repaired here today. They had the best prices out of all the places we called and the customer service was above and beyond. Trace was so helpful and kind! We will return if we have another car problem and we will be recommending this place to our friends and family :)
Excellent service, from the front desk lady to the mechanics. Super knowledgeable and willing to explain issues that need immediate attention to those that can wait for repair. They have my business moving forward.
Great service and great people! I had gone to another place to have a problem fixed on my car and went there at least 3 times. I brought it to Elite and they were able to fix it and its not been a problem since! They are very helpful and willing to do whatever it takes to keep you happy and fix the problem! Very knowledgable on everything and will tell you what is going on in terms you can understand!
I really appreciate Elite Automotives honesty and service. They worked to save me money and gave me the best service possible. I would highly recommend them! Their staff was very helpful and friendly!
I wont take my car anywhere else! They have service I trust at a price that is reasonable.
The folks at Elite Automotive in Nixa have always been very helpful. They are very knowledgeable and genuinely care about helping you with your vehicle. They are honest folks and always go the extra mile.
They are always so great! Trace is always so nice and helpful. I love having someone in Nixa that I trust to work on our cars.
Weve used Elite for years now and never a bad experience,never disappointed and totally honest and reliable. Cantask for anything beyond those qualities.
Great Shop,After trying 3 other shops in the area I found Elite.They are by far the best.Very trustworthy and only fix whats broken.
Great job on my transmission! Thanks Adam, Cliff, Ben, and Trace!
I could not tell you how much money I wasted at other shops before I found Adam & Bill over at Elite. They will have my business for here on out no questions asked!!!!!!!!!!!!!!!