Couldnt find my car when I called and asked about it. Still havent gotten any call back

My husband parked at a local business location in downtown Newport News and the vehicle was towed. There was a sign at the business saying patrons only. Our vehicle WAS NOT wrongfully towed. When he went to pay the fee and get the car back at 4:30pm after he was off of work on a Friday the establishment was closed. The sign on the door said MONDAY - FRIDAY open SATURDAY & SUNDAY closed. I called them back the next Monday when they opened back up to ask how much the fee would be all together. I asked if we were going to have to pay for the car being there over the weekend considering the business was closed. The receptionist said, Well, you know, if you would have just called us we would have come and got your car out for you. I asked how I would have known that considering there was no sign specifying so at the establishment, I have never been towed and am ignorant, there is no website with information, and typically when a business has a sign that says CLOSED that means they are closed. The receptionist said, well, you could have called to find out. I didnt know if she just really didnt understand what she just said or Id she couldnt understand my point of view but I didnt feel like dancing in circles around the situation.

They came and took my little brothers car for absolutely nothing!!!

These people are HORRIBLE!!Drivers nasty&rude!!They do not even strap cars down correct so they can get away quickly while illegally/lifting stealing cars!Then they pull nearest out of sight corner to finish work!If u did things by protocol,u wouldnt have to hide what u are doing!

Not a good place to work at