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Economy Auto Repair & Tires
9911 1/2 Jefferson Ave, Newport News, VA 23605, United States
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Economy Auto Repair & Tires
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Ti
Review №1

I was so disgusted with the customer service, I never even stayed to get my state inspection. As I approached the garage one of the mechanics (state inspector) made eye contact with me but never spoke, greeted, or took the time to ever acknowledged my presence. Once I walk into the lobby that same ignorant mechanic gave me a stare that was totally unnecessary. Unfortunately the others were kind, but I couldn’t bare allowing this individual (white male) to touch my vehicle. As a women, this process is overwhelming enough, but for someone to make me feel unsafe, is a bit much. I’ll pay thousands in fines, before I give this business my money.

Sh
Review №2

AMAZING PEOPLE!! honest as they come.

Fr
Review №3

Very friendly helpful and I love how they was very concern about the problem I was having with my car while getting it inspected

Wa
Review №4

I went in to get my water pump replaced came out to my car barely driving spent over $1400 and after months the issue is still not fixed went to get inspection they failed me for engine mounts but put it under suspension on the check list...still don’t have an answer on why my car sounds like a lawnmower !!!! I don’t recommend this place if you are a female and a single mom that doesn’t know much about cars but still to this day I have a rejection sticker in my car still sounds like a Lawnmower after getting a water pump replacement that I seen on the diagnostic check that was soon to go bad for them to tell me because it’s just a new part that’s why it so loud now nobody wants to work on my vehicle because Every mechanic when I turn my car on and I tell them the situation they tell me they messed my car up! On not to mention a tune up also ! Not to mention I pulled up with a working running car! And lost my job behind it good paying job I just started (the reason I was getting my car serviced) 🙃

Wa
Review №5

We are from out of town and this establishment treated us fairly. The price was right.The time it took was

Aa
Review №6

Been there for years they are good people

Le
Review №7

Went there today for an inspection. Very nice and professional. Im a little anxious about returning tomorrow, because Im afraid I will not pass inspection. My car has never given me any trouble since I got it in 2019. Because its a Mercedes Benz, I have had a few people try to rip me off and charge me ridiculous prices for minor work. I hope Economy will be reasonable.

Pe
Review №8

Seem to be very honest & reasonable. We failed our inspection for a couple small issues and two big ones but our Lexus is older and the repairs seem necessary and reasonable. Well definitely be back. Unfortunately, it will be past the allotted inspection because Im elderly and only get paid once a month, but it will be worth the wait because I believe they are honest.

Ch
Review №9

My service at economy was nothing but the best, the customer service was a 10 the service and time of getting my car in and out was a 10+. Ive already decided that if theres anything I need to get looked upon or checked on my car, I definitely wont hesitate to come back. Thank you all

Ja
Review №10

Great service, quick turnaround, super prices!

Da
Review №11

Mr. Griff and the entire team was AMAZING!!! As usual the service was spot on and this time they saved me half of what I would’ve paid. In the mist of this pandemic there is still GOOD NEWS, it made my year. I praise the Lord for sending me to this Big Al’s, and I hope you know what a powerful team you have here. Of course I’ll be back, and I will share this wonderful blessing with my family and friends. YOUR ARE MY GO TO. STAY SAFE!

do
Review №12

Super friendly fair priced and fast service.

Ja
Review №13

One of my main go-to shops. Good customer service and an excellent mechanic!

Da
Review №14

It is always a pleasant experience with Sam at the desk. He’s very polite and knowledgeable. I really appreciate how diligent the shop worked to make sure my car was inspection standard and ready to go back on the road so short notice on a Saturday afternoon. They called and let me know how things were going and worked hard to take care of my needs today instead of Monday or later after I expressed how busy I am and how hard it is to stay on top of scheduled maintanence. Good guys.. great shop

Al
Review №15

I absolutely love this place. KB and his son always take care of me. They are fast and they have the MLK most reasonable prices around. I had an electrical issue that took days to find and they went above and beyond to make sure that I was satisfied. I would definitely recommend using them!

to
Review №16

Gave them somewhere between 1000 to1300 to fix a oil leak on my car, wasn’t replaced correctly and it’s still leaking the car was brought back two or three time for same thing I thought it was fix by the last time they had the car. A year later car is leaking oil in the same place they work on year ago now its out of warranty. So now I’m stuck with a car I’ll have to pay again to get another mechanic to fix the oil leak had a nother mechanic look at it they said it wasn t fix properly first time.

Ta
Review №17

The person at the front desk was very knowledgeable and gave me good advice. I was in for a wheel alignment and they gave me some recommendation that I thought were worth looking into and Im glad I went there.

So
Review №18

Awesome experience. Even though this place was busy, they found time for my car to get serviced. I highly recommend this place of business.

Le
Review №19

Gave them about 1200 to fix a few things on my car, and the water pump being one of them, wasn’t replaced correctly and it’s still leaking. So now I’m stuck with a car I’ll have to pay again to get another water pump replaced somewhere else because I moved out of state so the warranty doesn’t apply. I understand that they can’t do anything about it because I moved, but if their mechanics would have fixed it properly the first time this wouldn’t have happened.

Sa
Review №20

The techs are great

Ke
Review №21

Greed: self gain. NOT FOR THE PEOPLE. Proof they over charge. Over 7 yrs. as a Customer. NO MORE!!! All lives matter....l have been your FOOL long-enough.The devil smiles....

Al
Review №22

A definite diamond in the rough. Each and every time I visit this place, Im somehow more impressed than the last time. Extremely good customer service, quality work, and great prices. Absolutely recommended.

Sh
Review №23

Very fair people. I took my 2009 Saturn Outlook there to only to find out my Motor was dead. Fair prices and explained everything throughly. I appreciated them so much I took my 2008 Nissan Sentra there to get repairs. They couldnt pin point the problem while it was there. I had it towed there because it wasnt starting but while there and everytime since, it has started. So instead of charging me for something bogus they charged me nothing! Not even the diagnostic fee. I will definitely return to them and recommend them.

Iy
Review №24

I got an inspection done and found my van needed repairs. They were able to fix my van. All repairs were done by the estimated time they gave me. Price was reasonable and the customer service from Sam and the other guys was outstanding. As woman, this is one of the few places were they didnt try to B.S. me and tell me I need more work done than necessary. Im very pleased my van drives great! I would definitely recommend these guys. Thanks.

Ch
Review №25

I took my car here a few weeks ago to get some work done. Before I got the work done my car was fine. I needed a speedometer sensor replaced. Sam is the person that was assisting me. I purchased the part and had them put it on. They kept my car for a few days than called me to pick it up when it was ready. I paid for it over the phone before I picked it up. I retrieve my car from a peron name Fred that works there. As I was driving I realized that the radio wasnt working I called them up immediately spoke with Fred and advised them my radio wasnt working. Fred said to me that the work that was done had nothing to do with the radio. I explained that everything was working properly before I dropped it off and that I didnt have time to bring it right back to him. Later that night when I got off work my car was completely dead and wouldnt start which caused me to be stranded at work. I called the next day and spoke with Sam advised him the problems that had occured. He stated to me the same thing Fred did the day before. He begin to tell me that it could be the battery, alternator and I may have to take my car to the dealership for the code to my radio. I said to him nothing was wrong with my car. He told me if I brought it back that they were only check the piece they replaced and they werent going to do a diagnostic. I ask for his supervisor he never provided me a name. He said he would take his information and have him call me, but he couldnt give me his information. I have been calling since last week asking Sam when was his supervisor going to call me. He said he gave him the message by email and his manager was only going to tell me the exact same thing. Sam argued with me each time I called. He also said that he watched them work on my car the whole time. When I asked him was my battery unconnected he couldnt tell me. I didnt ask for a refund I just wanted them to look over the work that was done. This situation was handled very poorly and unprofessional. Its been a week now and his supervisor has not contacted me. BAD BUSINESS!

Pa
Review №26

Economy Auto Repair is the best. Their prices are reasonable, their polite and have experienced auto techs. Taken my vehicle to them twice. Come check them out. Pat

Ke
Review №27

Great job

Ty
Review №28

Good job

mi
Review №29

I LOVE THE SERVICE AS WELL AS CONVENIENT PRICES FOR MY WORK DONE ON MY ALTIMA!!!! ITS HARD 2 FIND A GREAT BUSINESS WITH HONEST & STRAIGHT FORWARD EMPLOYEES!!!!! NOW ITS MY #1 PLACE FOR REPAIRS & TIRES. TY

To
Review №30

Excellent service never had a problem do good work friendly I recommend. people should go there great service if something is wrong with your vehicle they will find it and fix the problem guarantee wouldnt go nowhere else but there😎

Ma
Review №31

Service was excellent and price was great.

Le
Review №32

Poor service. They give customers false information. Dont go there

Al
Review №33

Economy has done repairs on all 3 of my familys cars and they are always great to deal with. They have gotten the repairs right first time every time, they do a good job keeping me informed of the progress, they have a great attitude, their prices are very fair, and best of all for me is they accept the Car Care One credit card. With this card you get months to pay off the bill at zero interest. I had a great mechanic before but he decided not to join the Care credit network so I moved to Economy. I trust this shop so much I would send my mom, wife or daughter there for car repairs.

Ca
Review №34

I was skeptical to come here, as I usually take our vehicles to another shop, but the location was convenient to where I go to school, and I needed an oil change badly. Price was normal, I expected to pay over $60 for a a full synthetic. But the 15% military discount was a nice perk. KB was at the front desk, and was very personable with all clients whether over the phone or to walk in clients, which is HUGE for me. When I feel like my business is valued, and Im called by name, I am 100% more likely to return.

Sh
Review №35

Excellent customer service!!! Very polite and courteous!! They have amazing rates and just an over all great place to take your car to be worked on!!!

Ro
Review №36

I found them to do very good work reasonably priced and very helpful when it came to small things I could do myself, that was the way they used to be however a month ago I took my van in for the following work,Drivers side and passenger side Idler arms to be replacedFuel filter to be replaced,I had bought the parts and they were OEM not some knockoff,The total time to replace was 55 minutes however when presented with the bill I was charged for 2.5 hours labor, when I stated this was excessive I was told this was the book price and all the repair shops do this, I questioned the book and discovered it was Mitchells book of averaging, now upon getting the book from the library the first page states that costs involved are not to be taken as mirroring true average costs for differing parts of the country have differing evaluated costs, on page three of the book there is a paragraph which states costs reflect, diagnosis, sourcing, handling, shop time involved, and parts management, all of which I had handled, all I asked was that the parts be installed.I also called three repair shops in the area and two stated that though do use Mitchells as a guide, in a case where there are customer supplied parts they go by the actual costs, one said they will not handle customer supplied parts,It was also stated to me that there were two ASE mechanics worked on my van which was also not true as one was in a learning mode as evidenced by the way the one experienced fellow explained everything to the other.Would not recommend these people as being honest any more.

Dr
Review №37

Too often that vehicle are often return from failed maintenance repairs. Labor cost to repair your vehicle is skyrocketing .

de
Review №38

One of the worse experiences ever. I brought my car in to get a crankshaft position sensor on and when I left the lot the check engine was on and I went to auto zone to get it scan because economy was closed by the time drove down the street.The car started riding rough so I parked and took it back up there the next day. The car sat for two before they decided to check it. They came with a list of stuff that needed to be done and I was like was this stuff checked two days ago. So they charged me $350 on top of the $250 I already gave them and when I got the car back it drove horrible. I’m mad as hell and won’t ever make that mistake again.

Er
Review №39

Very good work. Highly recommend

Ra
Review №40

I did wheel allignment .after that steering wheel is not in middle position..and car pulls left side..4 days I went to tell the issue..every day they said they cant do now..even they didnt look the vehicle..I dont go there anymore.

ra
Review №41

Great place to get state inspections and oil changes, thank you Economy Auto Repair. By the way the service writer inside is really nice!

Tr
Review №42

They have been servicing my car since 2015 not once have I had to take my car back for the same issue.. They have reasonable prices and are honest. I will not take my car anywhere else. I always recommend them to anyone who need their vehicle serviced.

He
Review №43

Great service. So much better than a big box chain.

wi
Review №44

I had them do some labor intensive work. The work was properly completed. Note: labor rate is $110 per hour with a 1 hour min. (A little pricey)

Gl
Review №45

I paid for a service and they did not do correctly asked to help me after I paid $577 they said they can’t do anything for me .after I have spent thousands of dollars with this shop on multiple vehicles

Jo
Review №46

Excellent service and quality work. Highly recommended their services

Ay
Review №47

Love it there! Always have a great customer service experience and great prices

Li
Review №48

They figured out the problem very quickly and fixed it in a timely manner. Prices could have been a little lower

Ma
Review №49

I only go here...works in a timely matter good communication and good work

Ka
Review №50

. Took my Jeep to another place and come to find out that it is the drivers side CV Axle that they messed up while changing my wheel bearings. Would not recommend them for any repairs on any cars

d
Review №51

An auto repair shop that is courteous and clean and bends over backwards to help get you back on the road!Highly recommend Economy Auto Repair & Tires to anyone looking to get their vehicle worked on.

Ro
Review №52

There work is ok but they stay busy

Ke
Review №53

Fast and friendly service. Only had state inspection done, but Ill be going back for any service that I dont want to tackle myself.

ju
Review №54

Great service! While on a road trip with my mom, my ignition coil started screwing up and I needed the work done right away. It was no problem, they got me in within 30 minutes. The mechanic work was fast, priced well, and they even gave me a free windshield wiper. (Probably because they noticed my tendacy to use things till they die. Ha.) Im very thankful my car happened to mess up out right near these guys. And KB, the guy at the desk, is very nice and polite. Overall a great experience. Two thumbs up, guys! ;) (Ps. My 70 year old mother would like to add that KB is a gentleman.)

My
Review №55

Awesome work, very professional...I love this place!

Br
Review №56

Economy was able to get me in last minute for a state inspection for my vehicle on what was the busiest day of the month. Quality friendly service.

Sh
Review №57

Have been here twice. First time was for rear brakes and 2nd time got work done on my front end. No complaints, always treated with kindness and respect whether on the phone and/or in person. JB is the guy at the front and who schedules appointments hes always so helpful!

Jo
Review №58

Couldn’t of asked for a cheaper place to go with the nicest people that get the job done the first time in know time.

Ra
Review №59

No help very long line took 4ever for food & the place was dirty ..

Ju
Review №60

Excellent service fixed my Nissan no problems I take my cars to this place all the time . Resonable prices excellent staff everyone is friendly and knowledgeable and trustworthy. I will continue to promote Economy Auto

An
Review №61

Outstanding service. Im glad a co worker referred me to their place....

Ml
Review №62

Great service no bs. Brought my car to midus first, over charged and didnt fix the problem. Brought it to them for something unrelated, and they identified the problem without my asking. Car runs beautifully. Always great service and pricing. A++++++

E
Review №63

My husband and have been here a few times and thier prices are very reasonable, and thier service is fast enough. Just make sure you take all of your belongings out of you car before you leave it they have sticky fingers and will rummage through your things.

Vl
Review №64

Have serviced my car multiple times there and always had it done in shortest amount of time and for decent amount of money.

Do
Review №65

Awesome

Da
Review №66

First off i want you to know i dont trust auto repairs in general. I want to thank economy repair & tire and tech 13.Im sorry i dont know his name.He waiked me though the whole repair. I was working out of town.They delivered what they promised.And i was very happy. Thank you

Mi
Review №67

Took longer to complete my front end alignment than told it would, because the last place I took it to really messed it up. Even though it took longer, I only paid the original quoted price.

Da
Review №68

The were very fast with courteous service

Te
Review №69

Great auto repair that does great work. Would recommend to anyone.

Li
Review №70

The absolute best will do the job and explain everything.

Br
Review №71

Very fast, cheap, friendly service!

At
Review №72

This place is TRASH ! Wouldnt even give them a star ! Any place but here! Trust me .

Je
Review №73

Great job repairing all my cars.Keep up the great job.

Jo
Review №74

Always does a great job.

Dj
Review №75

Excellent, quick and professional service. Will go back again!!!!!!

Je
Review №76

Do not use!! Messed my brakes up and wouldnt take responsibility! Would give 0 stars if I could

Va
Review №77

Best place on the city to get used tired

B
Review №78

Awesome service!! Friendly, quick & easy :)

Fr
Review №79

Great customer service and competitive pricing!

Jy
Review №80

Great and fast service.

Ch
Review №81

They made car work

De
Review №82

Great Repairs and Fair Economical Prices

Li
Review №83

Quick n good service

Ht
Review №84

Thats a vary good shop!!!

Pi
Review №85

Takes to long to attend to your needs.

Ar
Review №86

They put the wrong size tire I .cat.But they corrected the issue

KJ
Review №87

They dont do quality work,and dont stand behind theyre warranty which is in writing, take your car somewhere esle

Tr
Review №88

Always pleased and satisfied

Va
Review №89

Great services,good prices

za
Review №90

Friendly service

Wa
Review №91

Always get me right and on time

Sh
Review №92

Called today. Man said 69.95 gor diagnostic fee. Auto zone does that for free. Very rude

Ri
Review №93

Fixed my tire

Yo
Review №94

KB is the best!

Be
Review №95

Reasonable

I
Review №96

Great experience

Ma
Review №97

Excellent service, fast and inexpensive I recommend it

Information
18 Photos
97 Comments
4.2 Rating
  • Address:9911 1/2 Jefferson Ave, Newport News, VA 23605, United States
  • Site:http://economyautorepairtires.com/
  • Phone:+1 757-595-9919
Categories
  • Auto repair shop
  • Auto tune up service
  • Brake shop
  • Car inspection station
  • Radiator repair service
  • Tire shop
  • Transmission shop
  • Used tire shop
  • Wheel alignment service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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