Liz at the sales counter was beyond wonderful.. she was patient.. attentive and most helpful. She took the time to find the best part for my vehicle and at the best price!! They got me in for same day service and my vehicle was ready at the time they said it would be. They also give a great warranty on their work.. this will definitely be my new auto shop to use for my vehicles.

To say that B&L is nice and honest is an understatement. I felt like Liz was my best friend after talking to her one time. She did everything to make sure my car was taken care of and I was comfortable with everything that was being done. I literally hate taking my car anywhere because you have no idea how much everything is going to cost or if you’re getting an honest opinion. Everyone here is just amazing. You feel like you’re are getting the best service and they are really looking out for you. Please if you need anything done on your car take it here I promise you won’t regret it.

Highly recommend this quality service. Absolutely you can find cheaper rates for services performed. But, you will not get same peace of mind.This company not only did the repairs in the time and amount stated, they went above and beyond. They inspected every aspect of the vehicle, to include front back and side photographs. A detailed report of the vehicle was sent to me via email. As they found no issue with the vehicle, other than my initial need… I will testify to the honesty of this company and have no reserve in recommending them to the highest degree. From initial service call to vehicle pickup top notch all the way around.

First time going and I’ll be back! The entire experience was welcoming and professional. I felt comfortable and the staff were informative and very nice. Price was great: alignment, inspection and tire rotation and didn’t break the bank. I’ll be going back.

Brian and the team, was professional, courteous, and informative from initial contact to paying the bill. My F150 would not start, plenty of battery, but no response from the car. I described to Brain the issues in detail and they were able to pinpoint the problem and fix it with a new starter same day. I was expecting to have to wait for parts, or that the diagnose would take longer, but they pulled through. They also looked at everything else to make sure another issue would not pop up when I left.

I use them for 2 of my 3 vehicles and I understand that they are installing equipment for larger vehicles. They need to open their whitening areas though.

My experience here was wonderful. The young lady at the front desk named Liz was so sweet and helpful. She helped through this process and was so genuine. And Shawn the mechanic was excellent. He pinpointed the issue and fixed it....this was so necessary as we were out of town...Please do business here. They are excellent and they care!!!

Inspection was fast and fair. Staff were polite and knowledgeable.

Popped a tire right nearby and barely made it into the parking lot. While they didnt have anything in stock for my tire, they helped put on the spare and called around to find places that could help immediately. I would give them ten stars if I could. And Ill definitely be back whenever I need it. Such great people!

If I could give 0 stars at this point I would. I brought my husband and my vehicle in to B&L auto the first week of May because he was coming home from deployment and I was 7 months pregnant. Our cars (2015 & 2016 models) needed their routine maintenance along with maintenance for 70-80k miles. The gal on the phone was super accommodating and helped me take things off the maintenance list that could be done at a later time. $1400 later we felt like we’d gotten our stuff done by a trusted professional and we’d be back. 400 miles later my husbands batteries in his vehicle went bad randomly. Like broke down on the side of the road bad. Multipoint inspection didn’t pick up on an issue with the batteries? Or they didn’t connect things correctly and messed up the batteries? We called B&L and they stated “we don’t deal with hybrid batteries period so any issue with your batteries doesn’t have to do with the maintenance we performed.” $800 later and it wasn’t his hybrid battery it was his normal batteries conveniently past his warranty. Fast forward to the last two weeks and my oil light comes on. Mind you, I have not put that many miles on my car since the maintenance was done and this light has NEVER come on before. My husband checked the oil. BONE dry! Not once did I say when negotiating maintenance that I didn’t want my oil changed and it’s my fault when I paid that I didn’t notice it wasn’t done. They supposedly did a multi point inspection and didn’t notice my low/dirty oil, didn’t check it, or emptied it and didn’t replace it. However, when we called to investigate the situation the gal who’d previously been accommodating was now belligerent, argumentative, and hung up on my husband. Okay whatever we’ll get an oil change, hope to god my car doesn’t break down due to not having one done in a long time, November 2020 to be exact (which they said they have no record doing and I have a bank statement saying otherwise). Now, my husbands car has been acting funny…took it to Subaru today and the throttle body cleaning we paid for back in May wasn’t done or wasn’t done correctly. So essentially we’ve had to pay for our maintenance twice at this point. 100% will not return to B&L auto and will caution anyone and everyone from seeking maintenance here.

I was able to make an appointment mid-week for the upcoming Saturday with no issues. The oil change was straightforward and my car was ready within two hours after having dropped it off. The technician also performed a quick multi-point inspection and did not try to upsell any unnecessary services.

This was not only my first time with B & L Automotive, it was my first state inspection in my new car. They were friendly, informative and honest. They informed me of what was great with the car, what could wait to be acknowledged, and what we needed to address sooner rather than later. Who knew such a wonderful establishment was only a few minutes away?! These guys are fantastic, efficient, and trustworthy!

Very welcoming ! Felt like home. The lady at the front desk was absolutely amazing! I knew more about my car after I walked out then before walking in. On top of that the problem was fixed for a great price . Thank you B&L ❤️❤️

Liz was great!! Professional and willing to help with all questions and concerns, Brian took care of my car. Will be taking my bimmer back for maintenance I don’t have time or tools to do my self. In addition I feel they were welcoming, honest and they have my trust in doing business with them in the future

The first visit was due to my tire light coming on. I have been driving from Charlottesville to Virginia Beach for the last 3 months & didn’t want any issues in the tunnel. They took me right in and patched the tire. The employees were very friendly & the shop, reception area, & waiting room were clean. Such a positive experience, 2 weeks later, I made an appointment online on Thursday evening to have front & rear brakes replaced on Friday. Came in & they got it done! Great price & warranty!This is my go-to place! Thanks guys (& Liz 😊)!

Mark up on OEM factory parts was over 300%, although they claimed otherwise. They were professional and did a good job. Also said they warrant service for 3 years and provide 1 year roadside assistance. Will do good work but they rob you for it. Difficult to find honest mechanic shop with fair pricing. It seems greed is the norm. We wont return here.

They are awesome very professional, and did not make me feel like they were trying to do the most for the money instead they were making sure everything was repaired for my safety on the road. The staff kept me informed during the process great first impression and experience with B&L Automotive. Thank you Guys!

I came to you because a friend said that did a job for them. I brought my car to check the failed issues from my state inspection. I bought my car own Monday afternoon I was told that they would not be able to get to it until Wednesday. I get a call Thursday evening that I need to pickup my car before Monday or I will have to pay storage fees. I go Friday afternoon and pick my car up. Friday evening I get a call about my car and if I dont call and come pickup my car I will be charged storage fee. I not getting a call about how you can help me get my vehicle back on the road .Saturday I get the same call.So I am not happy with the way your company handled this. If you have so many vehicles in your lot that you cant keep track of whats there and whats not how can repair anything in a timely manner.

Great service. The estimate and actual price was about $300 difference. However, work was excellent.

Had a slow leak in one of my tires. Had been to several places attempting to get it repaired to no avail. When I asked B&L, they fixed my tire immediately. Very profeesional and friendly customer service rep. Excellent work performed in a timely manner. Thanks!!

The service and customer care was very good and the price was excellent

Hey, Bradley.Heres what happened...My Ford F150 have a seized thermostat on HWY 64 N. I called AAA and asked for a recommendation from the AAA driver. He said I should go to B and L.So I did.I left my truck from Thursday A.M. till Saturday P.M.On Friday, your female worker called me to tell me the Truck was fixed. She mistakenly called the wrong number. But she also said my truck was ready, too.We drove up to get it on Saturday. It was not ready because the mechanic had not completed the work.I asked the dude with the goatee if he could possibly ask another mechanic to finish the 20 minute thermostat job since I had driven 40 miles to get to your shop. He gave me attitude and sarcastic responses....so. I called the Police then He agreed to release my truck with a waiver....We pushed truck out of your garage. I tightened the radiator hose...the install had already been completed....then I paid and left.I believe all of the nonsense could/should have been avoided if the desk guy wouldve had better customer skills and a little empathy for a stranded motorist.My low rating is based solely on the front desks shotty customer service.Thank you,Nathan Barnette

The customer service was amazing.I feel like I owe the lady that helped me an edible arrangement or a gift card.

My experience was exceptional!! Staff was very friendly and helpful. The service was timely and explained clearly to me by Brian. Thats where my car service maintenance will be handled from now on!!

Burn your money instead! I had to give a star they don’t deserve that! You’ll have to repair your repairs, call the BBB and the AG and Commonwealth because B&L automotive has no shame. We took our car to them for one issue and they addressed everything but that. When they “repaired “ it for more than a thousand dollars, taking a 19 year olds hard earned money, it left the shop and not ten minutes later it overheated. B&L’s servicer Brian confused this car with another and stated we declined service that they never suggested. Calling later, Liz, the manager stated she would address it and fix the radiator that was POURING fluid after its stay at their facility. A day later Brian states that the owner refuses to fix it . They couldn’t have driven the car nor has any of the paperwork given have any diagnostic on the radiator which they claim was not “that bad” upon arrival. Do not send your sister, mother, wife or woman you care about to B&L. They have refused to do anything about this after fixing tie rod ends for 1000 but the radiator is dead now because of their deceit and negligence. They have in turn refused to post this review on their website.Disgusting.

Very helpful and professional. The team here took great effort in diagnosing my AC leak. Once found, I was given an accurate quote and time frame for completion. I will absolutely use this business for future AC repairs.

Very professional and friendly. Had me on my way in less time than I thought. Highly recommend!

The customer service here is absolutely amazing. They were quick thorough and clear with helping understand what I needed done to my car. I will definitely be a regular! Great job

Very professional. I found them from their reviews and used B&L Automotive. They took amazing care of me. They got me an appointment very quickly. The mechanics took the time to call and explain everything in a way that I understood. I don’t know much about cars. I was very well taken care of. If I ever have another problem I will be going back!

I went in for my state inspection and ended up running a little late due to having a newborn, and they were happy to work with me to make sure I was taken care of. On top of that, everyone was very nice and were extra sweet when they saw me and my baby in the waiting area. Great service and people, will be back in the future.

Professional, friendly and timely service. Got my truck sittin right! 10/10 would recommend.

Had one of me service trucks blow a tire,, Called them for a tow,Talked to Liz very helpful. Had a wrecker there right away. GREAT SERVICE,, Thank you

They able to work some magic and get me an appointment for the next day. Service was friendly and almost felt like a family owned business. The mechanic went over all the services they performed in detail. 10/10, would break my car and bring it back

They were VERY nice and welcoming. The front desk lady talked to me like she knew me for years and I absolutely loved that! Awesome customer service and honestly anyone who has a bad experience I just can’t believe it. They checked my car to make sure nothing was wrong and they didn’t try to make me feel stupid or uncomfortable like many mechanic areas do. They are really nice and will indeed make sure you leave their area safe and sound with a smile! Thank you so much. :)

It has been a hit and miss, some of the guys that work there did an amazing job and some they had my car longer then planed and I still had problems. Someone who dose not work there anymore but when he was there he updated information on my car with wrong information in the system like mileage and installed wrong coil packs in my car back, Had my oil pan drain plug stripped and been leaking oil.

The service was great and friendly, however I dont think you should be charged a diagnostic fee if they cant repair the problem, it should be complementary, because I still have to pay for another diagnostic fee at the dealer to have the repair done. It supposed to go towards the repair cost if done at that location.

I went in for a oil change and to get my fluids topped off. They had my car ready the next day but forgot to top off the fluids. They had me come back and they quickly topped off the fluids in just a few min. Very happy with their service.

Great customer service from start to finish ! Honesty people. Reasonable pricing. Fast service. Definitely the only place I will be taking my Mazda from now on

I was on a road trip and stopped because my tire was losing air. They said it just needed a patch. However about 30 mins into my trip after leaving, it continued to lose air. Pretty much wasted my money and time. The people were nice though.

I had a great experience at this body shop. They were very professional, and fixed my problem. They also went out of their way to make sure it wasnt anything else something different. I highly recommend them!

This shop is an excellent place to service your vehicle. They were honest, polite, and took the time to answer all of my questions. I will certainly be returning.

Very honest and up front with everything will definitely recommend them to my friends

They were able to fix my oil change that another company had messed up. They did a great job documenting and taking pictures for me to get a full refund for the damages.

The receptionist and technicians were very friendly and preformed their task in a highly professional manner. My repairs were completed in a timely manner. My experience was very pleasant. I would recommend this business to anyone.

I needed air in my tires before a 10 hour drive to RI and was going to fill them at the 7-11 or Exxon up the street from this business. The rude and dismissive women at 7-11 refused to provide me with quarters for the air machine, noting that the air machine did not belong to 7-11 and the Exxon air machine was out of order. When driving away in shock of the horrible customer service at both gas stations, I pulled in the B & L automotive to share my story and my frustration. I was promptly greeted by two service technicians who were eager to assist me and understood my frustration. They added the air to my tires and refused to take any payment! Its good to know that there are still gentlemen out there who possess a great work ethic and display wonderful customer service! If I were a local to Newport News, VA and not just passing through, I would absolutely be a patron of this local business! Thank you guys for making my day and saving me!

Very great customer service in great communication skills

This Shop has connection with Enterprise Rental. They help you get Rental if need be while your car being worked on

Hands down one of the best places I’ve been! From the greeting when you first walk in to the sad goodbye because they did an immaculate job on my vehicle, while treating me like nothing less than family while I waited in the lobby! Liz is an AMAZING manager, and she WILL DO EVERYTHING in her power to help you to the BEST of her ability! If “get things done” was a person it would be Liz! She’ll take care of you!!!!

The people working there were all very friendly and helpful. They caught an issue with my belt, and showed me what was wrong and explained it to me before they did anything, which I really appreciated. It took a few hours for everything to get done, but I’d rather it took a while and it get done right, which it was. The only reason I gave it 4 stars instead of 5 is just that I wish the people working there were a bit more consistent with wearing their masks. That was the only part of my experience I had any issue with. I’ll probably be going back if I need any other work done on my car

They fixed my daughters car for a reasonable price and got her car in within 2 days.

Enjoy the Service Support from Liz and Brian. Also the mechanics (Shawn) has done a great job on my truck. I never fill Im being taken advantage of Service or costs. Thanks again Liz for doing the research to find me a new set of tires.

Highly impressed with this company and those that work there. Very professional team who did an excellent job to diagnosis a concern we were having. Will definitely come back in the future.

The place is proffesionally clean and organized in regards to the place. I like when the fact that they send you visuals of what they have inspected of the car and recommendations of what needs serviced through the phone. Good Job on B&L crew.

Everyone is very friendly and informative. Needed my alternator replaced. They got me in same day & done reasonably quickly . was waiting with my daughter they had some toys books & tv available, & she was completely fine about 1-1& 1/2 hour . Happy with B& L !

Second time here and just as pleased as the first time. Will be returning for future work so long as we live here.

Very friendly and knowledgeable staff, had a little problem getting the part in on time but that was out of their control. They did their very best to get my car back to me in a timely manner

My son has an 04 Acura Tsx and this is the second time that I have had work done on his car with B&L. Each time they were completely honest and transparent. They dont hit you over the head with pricing and they also have financing options available. I would highly recommend them They have a customer for life!!

The level of customer service is unmatched in my experience. I brought my Chevy Equinox in for routine maintenance. Not only did they tell me what’s wrong with the car but they provide photos in the invoice. The recommended service invoice had links that provided a more in-depth look at what needed to be repaired and videos of what the part does. Liz the front desk clerk, is also knowledgeable and worked with me to get a good price for repair. I will definitely use these guys for the future services and will recommend anybody with car repairs to consider them.

Overpaid for something I didnt even need done to the vehicle in the first place. What a waste of time and money to have the same problem I went in there for.

Work done was solid, customer service was good. However, felt nickel and dimed on some parts.

I went in for a safety inspection, everything was explained to me and I was updated throughout the inspection. Great conversation. I will continue to use their service for my inspections and any questions I would have about my vehicle. 5 out of 5 stars.

This company is exceptional. There is almost a cult following given the personal care they take knowing/servicing their customers - it is easy to become a regular in no time.Liz is perhaps the secret sauce for this phenomenon. She has the ability to make you feel, that you are not only going to get the best service for the price but that every possible discount has been included on your bill. She is also quite lovable, fun to be around and loquacious in a good way. The company is lucky to have her as their front-line automotive ambassador.Matt, the mechanic who worked of my car, was very knowledgeable of my model car and accommodating. He has an easy-going manner that makes him trustworthy along with an aura of reassurance that he will fix it the right way.Brian, the new kid on the block, working in tandem with Liz, appears to have fallen right in line with this personal care approach. He actually has a storied automotive history prior to coming here, which explains his signature service line of, I dont see why not a coda for any time-management anxiety you may have. It is also indicative of this companys focus on excellence in customer service, as well as, their technical expertise. If you use them once - you will be back, because they treat you like family. I will be a member for life!

Awesome place to come check out your problems. Had a problem with one of my rear flaps and Brian was able to look at it fix it real quick and with Liz, I was told there was no charge. Awesome people looking forward to come again.

First I want to note that I am giving them a one star not because their bad at servicing vehicles. I am giving them one star because of the social curiosity of the technician is awful. I personally was a Industrial Mechanical Technician for 7 years, note I did not say Automotive Technician. That being said I do understand vehicle engineering etc. Along with services and what needs to be done and how things need to be done. When I went in to talk to the technician about getting a service done the way he talked to me was extremely demeaning. When I talk cars with another technician I do not expect to be verbally belittled because I might be saying something incorrectly, etc. I would not give this business my money as long as they continue to treat their customers as if they are idiots.

Very friendly and professional. I had my inspection done here. They work with you. Very knowledgeable and explain everything. Ill totally come back.

B&L Automotive was amazing and I highly recommend using their services!My daughter and I was driving a 86 Ford Winnebago down 64 and a belt broke loose and I lost power steering and radiator fluid was leaking out. I pulled off the next exit and B&L was the first place I seen. So I pulled in and boy am I happy I did! Everyone there was super friendly and very helpful. The lady and gentleman working the front desk was super accommodating to my daughter and I.I am sure Ford Winnebagos arent the normal vehicle that people bring in but they took it on and within a few hours we were back on the road. I really wish they were closer to my hometown because I would be a forever customer! Thanks again B&L for your outstanding service.

Liz is terrific!! Very friendly staff with lots of helpful advice. Costs a little more, but you wont need to take your car back a week later, like some other places that cut corners. Theyll always find the best deal and Liz will always find every way to save you money.

The experience that me and my wife had here was incredible! I highly recommend BL Automotive if you want to save money and get professional quality work done to your vehicle. They work very fast and the staff is all very friendly and helpful. They are focused on what they can do to help you instead of charge you a lot of money like most other shops try to do. They did not let me walk away unsatisfied and will make sure they do everything they can for you. The mechanic Sean was the person who worked on my car and it was like he worked magic on it. My car had a full list of repairs needed including new brakes and a valve gasket leak and it was all done the day before the estimated time! These guys really went above and beyond and deserve a raise for the extra effort they put in, along with the lady at the counter. She was able to help me and my wife understand what was going on and what we needed to do to help us with our car moving forward and made sure we got the best prices possible. THANK YOU BL AUTOMOTIVE TEAM!! 👍🏾

The team was very patient with answering my husbands questions and concerns. Thanks to Liz she is Awesome in helping us.

They squeezed me in for a quick pre purchase inspection on the day I had called. They were quick, helpful and couteous. Unfortunately they had some system issues in getting some of the paperwork sent over, but they rectified the situation professionally and made everything right. Highly recommend! Honest mechanics are hard to come by, especially when youre doing a last minute request out of town. Thanks for the help, Liz!Edit: I was promised the paperwork and they said theyd give a refund since this wasnt their usual process. Havent received either yet. Not sure whats going on as it seems different from what I experienced in person.

I came here because the return line on the power steering system was damaged, from a oil change I had done a valvoline. The lady at the front desk was very nice and helpful at first. I brought my car here on a Saturday, and was supposed to get it back no later than that following Tuesday. I didn’t get my car back until a week later. Guess they had issues getting the part, but that isn’t my issue. My issue is, they wasn’t keeping me informed of anything. I had to call every day, in order to get an update. Also the young lady at the front desk told me they would provide pictures and a write up of what they found. So I would be able to take that information back to valvoline. She also stated she would look into my manufactures warranty but I never heard anything back.

The staff here are very professional and extremely knowledgeable. I came by to get my commuter car inspected and they told me everything I needed to fix and gave me a great deal on the service. I declined for all the fixes because the total was a little out of my budget for this beat up commuter, and Liz at the front desk was still polite, professional and encouraged me to come back when I could. This was my first visit at this establishment since moving to VA. I will definitely be back for future services.

I originally put 3 stars but I’d give it a 4.5. The service was great, and once they realized the service was out of budget, I was given multiple discounts to compensate the price. That’s my only con but that’s just business so I understand. I’m not a car person so any question I had there was an answer. My car runs great :)

B&L did a fantastic job with my radiator replacement and repairs! They kept me in the loop and with insurance, and my car runs like new!

Went in to find what was wrong with my tires and they were able to figure it out, I had been struggling with issues for years. Super friendly, absolutely amazing customer service. Will definitely come back again if needed

Was told I would be sent an email 2 weeks ago about an estimated cost for their service repair.....Still waiting

The team made good head way discovering my vehicles issue also was very dedicated to helping me find options for fixing my vehicle. Very professional, well versed in laying out any and all options and very nice as well as outgoing. I recommend B&L Automotive 100%

Very professional and courteous.Technician explained in detail what the problem was and how to repair it.

Liz and Matt were great! Very personable and professional. I had a maintenence light on my car so they took it and figured it out. I also got an oil change. Matt was great! I really liked the people here and the services. They work with you and are military friendly. 5 stars!

Couldnt be more pleased with the service by B&L!! They towed my truck to their shop due to the engine cutting and rough starting. I thought it was worse than it was and they fixed exactly what was wrong with it and didnt overcharge! My truck runs like a new truck now. I typically stay away from larger mechanic shops but ill be coming back. Hopefully not soon 😆 Great business!

The service was fantastic! Lisa and Bryan were great! Definitely coming back!!!!

I’ve been taking my vehicle to B&L ever since I first started driving, they’re the only people I trust. They have the best customer service compared to the 2 or 3 other places I’ve visited. My favorite thing about B&L is how they explain what’s going on and why and how to fix it. The prices aren’t bad at all and things get done in a timely manner. They’re well organized and I couldn’t wish for a better place to take my car

I had a leaky tire that went flat on me on 64 and pulled off on the Ft. Eustis exit. B&L was right there off the exit in the perfect spot for me to pull in. Now, I arrived at 5pm on a Friday evening and they close at 5:30, but you know what? They immediately took me in and took care of me by fixing my tire. Best $35 I ever spent to get me back on the road in less than 1/2 hour. I was able to get to my Nephew’s Birthday party and keep a weekend appointment to help a friend of mine with their house. All made possible by the wonderful and competent people at B&L auto. You all have a great team there. Thank you!!

Great Service. 👍

Being a female I’ve always had the fear of taking my car into a mechanics shop due to the stereotype that sometimes women get taken advantage of. Which happened at a different shop but after seeing the reviews at B and L, I decided to give it a shot. Liz was very knowledgeable, pleasant, personable, and kind. Brian was informative and very honest which helped my anxiety. I’m very glad I stumbled across B and L Automotive. I will be using their services from here on out! Thank you guys so very much!!

They were very helpful and were very honest about the issues with my car. I greatly appreciate their services!

Friendly fast service

I had a great experience with B&L. The kept me informed with the issues the came across and they were very professional.

Fixed my vehicle within 24 hours! Did a nice job, 30 minute drive for me but I will be taking my vehicle back for future repairs

I had a great experience with B & L Automotive. Took my 2006 Honda Accord in because it kept cutting off. Brad and Liz were very professional and honest and told me a few possibilities that could be wrong but promised me they would get it right. Got my car back in a day and half it it is running great. Will definitely recommend to others and I may even go back just for oil changes.

Our 2007 Chrysler Town & Country air conditioning had been down for awhile. The good folks at B&L assessed and repaired it. It was very involved because a number of components needed to be replaced.They got the parts and put us in rental car and did the repair.The staff is very personable and nice, they made substantial adjustments to the pricing that put a smile on our faces.Thanks guys,The Wells Family

Excellent from start to finish customer service fivestar dealer service five star excellent service across the board prices reasonable as well.

We have had to take our RV (Mercedes) to B&L twice for repairs in recent weeks. While the prognosis was going to be a pricey repair, B&L continued to troubleshoot and found that the initial diagnosis was not the cause of the problem. They dug deep and found another issue, the actual cause of the problem, which saved us over $1000! I have dealt with repair shops for years and this is not the norm. They could have done the initial repair, billed us and made more money, but they were honest and this made us customers for life!Liz was fantastic to work with! I am forward deployed and called several times to get the status since B & L could not call me. She gave me a no-nonsense synopsis of the problem and the billing and I was confident they had fixed the problem. On our second, unrelated visit, the problem required specialized electrical work and B & L was quick to identify this and worked with my wife find a suitable repair shop for our issue. B & L was awesome and I would recommend their repair services to anyone!!

Good shop but price is high

The team and staff at B&L were amazing and very courteous with my needs during these difficult times. They were 100% professional in handling my car and interacting with me and other customers. Very straightforward and made sure my vehicle was in tip top shape. I would definitely recommend friends and family to bring in their vehicle for any car needs even though I live an hour and a half away. Supporting family businesses has always been my way in showing my support to the community and I cannot express enough appreciation to Liz and everyone who I encountered. Thanks again and good game guys👍🏼👍🏼👍🏼

DO NOT COME HERE. First of all, I was told my car would only take an hour at most and it ended up taking 5 hours so already off to a bad start. I took my car in for an inspection and was failed for my tie rods being too loose. They estimated the fix at almost $400. Something didn’t sound right since I just had the car fully looked at no more than a month ago and there was nothing noted about my tie rods.Took my car to another inspection station the next morning and they said the tie rods were fine and I passed the inspection with flying colors.I do not appreciate being taken advantage of because I’m a young female. Do better and stop trying to rip people off.

I made a appointment for Tuesday morning for a state inspection (maybe a 30 min procedure) and dropped my car the night before. I called at the end of the day Tuesday and after being placed on hold for over 10 minutes was told no they had not completed the work and by the way my truck is so old there must be some additional work I need done. I said no thanks, just the state inspection, and they said it would be completed early the next day. I called at the end of the day Wednesday and was placed on hold for over 15 minutes so I just went over to pick it up. When I arrived they had just pulled it in and failed the inspection for rusty brakes, bad ball joint, and a bad tie rod end (they werent sure which one). They sent me a vague writeup that was not descriptive enough to complete the repairs. When I called for clarification they added multiple items (wheel bearings and pitman arm) that they would require me to replace. I got a second opinion and passed with no issues. I do not recommend this shop.

B&L is excellent and the staff is super helpful. I had my truck suspension diagnosed but no work done on it as I did the work myself. The crew let me walk the bay and see what needed to be done and walked me through how to do it, tools needed, etc. Also made recommendations on potential repairs/fixes for the future, they answered all my questions throughly and took the time to help the customer, even though they were clearly busy. All this and only charged a small fee of $20.00. Definitely recommend B&L to anyone who reads this.

I have taken both my cars to B&L for many, many years, and always been treated wonderfully, always have been pleased with repairs! I am very disappointed now because my check engine light has been coming on intermittently for months; sensors. Belts have been replaced, still light comes on. Well finally it was diagnosed as my converter. And oxygen sensors! Price quoted was $1600. I could not believe it, I took to Amazon, & I could get both parts for under $200. I had just spent $1000 a month ago for my cars. I just felt B&L was trying to recoup money lost during Corvid. I understand labor. Etc, but I just refused to pay that much!

I told them to perform a tune up and to make sure use Motorcraft spark plugs, well the car actually had autolite plugs, in very poor condition, either they went against my request and installed the wrong plugs or they never did replaced them and charged me for it. Either way, they are not a good shop, they thought they can get away. Not recommended