Jz was absolutely phenomenal. The store is always busy and short staffed. I never once felt rushed or like she didn’t care. She helped with everything I needed, she was super sweet, and made sure to greet the incoming customers. I loved that she told me what she was doing when she stepped away to sign people in. Times like these are hard but she handled everything with a great attitude.

Always have to wait forever no matter how many people are in the store. How do you run a store with no manager on duty. Honestly I think they need some help even though employees are nice and friendly trying to make you feel better about the service wait and other issues.

Jamin was awesome 👌 very knowledgeable!

Ive been a T-Mobile customer for 17 years. I say that to give credibility to the fact that I have been inside of many T-Mobile stores over the years and have worked with many T-Mobile representatives.That said, this is downright the worst store Ive had the displeasure of being in. In the past, I have never been happy about the customer service, but today I cant help myself but to make a negative review. I came in to exchange my watch which has not been working properly. I was met with the snarkiest and rudest lady. Maybe she was having a bad day, but she didnt even try or fake being pleasant. She was foul, and has no business serving in a client-facing role. Not coincidentally, she was the only one without a name tag.

They greet you at the door and they are very kind and considerate. Ive had an issue with my phone regarding bought from another country. My personal involvement with Alexa and TK, they worked very hard and didnt give up to figuring out my phone and my spouse. I want to thank you so much and this is a great transition into the T-Mobile family. God bless

Store was **supposed to be open*** but wasnt. Waited in my car for 2 hours as I had made an appointment but no one ever came out for me or even opened the security flaps.Not using sprint anymore, especially since I came in due to my data cutting out for 0 reason in 90% percent of places I visit.Extremely disappointed with the lack of service since I went out of my way to call the 1-800 number and they said themselves the store was supposed to be open and they tried to call the store too.

The Newnan location is one of the reasons Im leaving TMobile. Theyll lock the door in your face without saying a word to you at 2pm. You see 3-4 employees inside and they wont answer the phone. I can go on about other issue but we all know the company and its employees dont care.

I dont know about where you work but Im fired if I quit in the 4th quarter.. door says 8pm they close.. 717pm.. its a ghost town.. I needed a new phone in emergency fashion and I guess verizon hail mary td and stole the game cause t-mobile quit before the buzzer... Losers

Arrived at t-mobile in newnan at 12:15. Was told there were a few customers ahead and it would be a 40 minute wait. We left and went to some surrounding stores to go shopping. Went back around the 1.5 hour mark to ask when and they let us know there were two people ahead of us. Then not long after asked again how much longer. Was told there was one person ahead and we were after him.. saw him walk out 30 minutes ago.. Almost 3 hours later still waiting for them to call us back for our appointment. Go to peachtree city store for better service.

We had such a great experience here. Our customer service agent Temeca was well knowledgeable and helped us save money on our family plan. I’m so glad we stepped into this store today. I’ll recommend my family or friends to visit; and upon arrival ask for T!! You surely won’t be disappointed 😍

It was a rough start with the person who checked us in when being told waiting time was 20 mins but actually waiting about an hour then seemed we got forgotten about when we got in. But Hollis helped us and he was amazing and extremely helpful! Great personality.

They never fail to provide exactly what is needed and with a positive attitude

Visited T Mobile in the Newnan Crossing pavilion. Great customer service by the Greeter and person checking everyone in.

A bit of a wait due to covid-19 rules (understandable but still a negative). Extremely friendly and helpful service 👍

Good Job to Customer Service Tech. Geoffrey who solved several problems that even T-Mobile HQ could not solve. He really deserves a pay raise. He thought outside the box and got it done, I will depart for Africa tomorrow and really needed the phone.

Great service today! Ebonie was very helpful and beyond courteous!

Ive been there twice in the last month. Terrible customer service! Go to the Peachtree City store. Youll be treated much better.

Temeca was awesome. She was personable and helped resolve my problem with such as positive attitude. Give her a raise.

Taylor was very friendly and knowledgeable. Excellent service!

Great customer service. Would highly recommend that you stop by and ask for Temeca.

This store used to be really good. They are going down hill with their customer service.

T-Mobile was the BEST!!! We were helped as soon as we walked in!!! The Sales Rep Makiya was awesome!!! Wish we would have switched to T-Mobile a long time ago!!!

Just went to the store. There was nobody greeting when we walked in. I understand that everyone was busy but not a single employee said “I’ll be with you in a minute “ or something along the lines of that. I waited for about 15 minutes until somebody acknowledged me.Employees also act like they’re there because they have no choice.

Had to wait 30 minutes due to very slim staff..especially on morning of midweek

Customer service here is great. The team is very professional and friendly.. they greet you and treat you as family. I wouldn’t go anywhere else to do business.. Neva is especially polite and knowledgeable. Love the whole staff!

This is a corporate store, but they still cannot provide customer service! A former Sprint customer forced to deal with T-mobile. I can not get any help.

When I say this is the best service Ive ever had with a cellular phone service, it really is. Neva is so knowledgeable and amazing. If you are looking for a great service, I recommend you come and ask for Neva.

Neva J. Got my phone all the way together. I was stressed And moving out of town and she got everything transferred to my new phone after I spent 3 hours and couldn’t figure it out she did it in 20 min. Thank you for being patient and knowledgeable. Melody M

Always great service really enjoyed Ms. TAMECA.

Employees are awesome and knowledgeable of their products.

After being with AT&T for over 15 years, we finally decided to switch to T-mobile. Temeca and Amanda helped us handle the transition. Although the process took some time (we transferred 4 lines), they were both super friendly and knowledgeable, patiently answering all our questions regarding the different plans and benefits associated with the switch. I hope the cellular service is as good as the customer service we had here today. Thanks, Temeca & Amanda!

Temeca was FANTASTIC. She greeted us at the door and was very attentive. She was professional and knowledgeable about TMobiles offers and deals and calculated everything we wanted to know anytime we asked. She broke down the changes that would be applied to our bill and gave us different options and scenarios so ensure us that we were making the best decision for our wants with our phones as well as our pockets! She even picked out accessories for us. Temeca made the whole experience of buying new phones so smooth and effortless. She is definitely an asset to this location.

Geoffrey did a great job helping me! He went above and beyond Mikayla also did a terrific job assisting me! Thank you so very much for your hard work! It was greatly appreciated! Please make sure they get the credit they deserve!!!!!!

I came into the store several days ago with a virus I had picked up in my phone. Your associate Jeffery was incredibly knowledgeable and had a great attitude. He immediately found the source of the problem and had it fixed for me. This virus was a very big issue as it was spamming me with adds while I would be using Google maps which would pop up over the map creating unsafe driving conditions for me. All in all a great experience. Thank you so much to Jeffery and the whole staff.

Temeca was great and made the switch so easy! Everyone was so nice! Thank you!

I dont normally write feedback and reviews, but I want to share about the experience we had today with the young lady who assisted us at this location.Alexa was very pleasant, patient, knowledgeable, helpful and professional.Many, many thanks!!

My family joined T-Mobile a few months ago the experience since has been AWESOME especially at this location. Ive visited other tmobile locations and theyre good to but the atmosphere here is amazing the reps are very knowledgeable and transparent they have gone to bat for me and my family as well as other customers you can tell they really care and not all hype when we were at Verizon I felt like a pest or a number here I feel Like family Thanks everyone there if youre thinking about switching go here you wont regret it

I went into the Newnan store today to get my screen protector replaced. Temeca explained to us the benefits of the insurance. I ya no idea that I could upgrade before my phone was completely paid off. Temeca was very knowledgeable and explained everything thoroughly. Although we live 100 miles away, I think I may be paying her a visit when I decide to purchase.

I just want to say that the staff at the t-mobile store in newnan is great the salesperson temeca was the best and my wife and I will recomend family and friends to this t-mobile anytime

Left on hold for 15 minutes before hanging up.

Very courteous sales people but t mobile is very misleading on changing over family plans can only buy outdated or old phones unless you plan on thousands of dollars out of pocket

This is a direct T-mobile only sales location. Ive been a T-mobile customer for 9 years. Prior to this, I was a Metro PCS customer before switching to T-mobile, which is now owned by T-mobile (the best thing that has happened to Metro PCS.) Ive always been very pleased with the high quality customer service provided at this location. The sales associates are very knowledgeable about all the products Ive purchased from them, the various mobile plans theyve had and they strive to provide the best and most affordable options available. Since this is the only direct T-mobile store in Newnan and within approximately 25 miles, you can expect a bit of a wait, especially during peak hours and on weekends.

Waited 45 mins to NOT be helped.... maybe its time to try out Verizon 🤔🤔

On this rainey day in Georgia, I stopped into the T-Moble store to check on the 55+ plan, since I am 56, I spoke with Temeca and I am so glad I did, I upgraded and got my son a Iphone. Temeca was so knowledgeable about the phones, rate plans, and promotions. I would recommend everyone come in to see her.

They opened for me after closing.

Awesome mobile store. There is plenty of free and handicap parking. The employees are friendly and very knowledgeable about the products in their retail mobile phone store. The phones are the latest and their cellphone serive is awesome. I had a great time looking at the cellphones in this T-Mobile retail store. Overall, I thought the prices were quite expensive at this time.

Excellent customer service. Very patient.Temeca ... Great !!!!

We waited 20 mins to buy a phone and when we were going to be helped by an employee an older customer pushed in front of us rudely to ask the employee to help him. Instead of the employee telling the man to wait patiently, he takes him past us to the help desk and leaves us standing there where he was going to help us get the phone. Very rude behavior on both the customer who was more than old enough to know better and even worse for the employee for not telling the man to wait his turn. Will never shop here and will let other friends and family know of your businesses lack of professionalism.

It was the best every had an all my question was asked with out a lot of B S an learned the answer that I needed to know help me to come back to buy more of your product in a next 2 days thanks to Angela great help be back soon God bless you

Customer service sucked!! Was gonna switch from Verizon to T-Mobile until it took thirty minutes for us to even get acknowledged then we was next in line and some one comes in waving money in the air and they get them before us ...

Tmobile wont allow you in their store without a mask.. so I had to commit a class 4 felony to get my phone fixed. In the state of ga it is illegal to wear a mask while carrying a firearm. Poor customer service as well.

Always crowded (i hate that) but the reps working here are great. Excellent customer service, feel good energy, sweet personalities and good taste in music!

I love the customer service they provide. Derrick and Nieva are the best. Very knowledgeable and helpful.

Walked in. Got taken care of by a very friendly team member. David was his name. I love that place

Customer service is always amazing. ALWAYS beyond helpful.

Jerrel switched our phones to T-Mobile from Google-Fi. We are now on the program for seniors. Two lines, unlimited everything for $60 a month including taxes. He is extremely knowledgeable, easy to work with and has a great can-do attitude. Highly recommend and thanks for the great service!

They are always very nice, friendly and helpful

The store manger Jerrell is the best. He’s very kind and patient. He always fixes my problems.

NEVA J. AT THE NEWNAN GA. STORE ON BULLSBORO WAS VERY HELPFUL IN OUR UPGRADE, MY WIFE WENT FROM THE GALAXY 7 TO THE 8 . NEVA WAS VERY PLEASANT AND VERY INFORMED ABOUT THE PRODUCT IN WHICH WE WAS PURCHASING, NOT TOO LONG OF A WAIT, IT WAS A VERY PLEASANT EXPERIENCE, WE HAVE BEEN WITH T MOBILE NOW FOR 15 YEARS AND YOUR PEOPLE IS WHY WE STAY . THANK YOU FOR TAKING CARE OF YOUR CUSTOMERSSINCERELYMIKE KENNEDY

Great customer service... they are always willing to help solve my issues. Plus they friendly...

Terrible customer service as they wont even look up your account to help you before they turn you away and was hung up on by flamboyant service man. Go to Peachtree City where its not so ghetto.

Awesome great service from Niva?? Patient and helpful completely. Camera is on point now.

Excellent customer service. Efficient and friendly. I recently made the mistake of thinking another location (fayetteville) would offer a similar experience and was I ever wrong! This is the best tmobile store around.

Handed my problem with ease and it was fast

Great David knew what I wanted and got the tablet in and out in no time

Our lady that helped us was so knowledgeable and nice. They were very busy but she never made us feel rushed. Her name was Neeva

Ms. Neva gave outstanding service

Alexa was great!

Have had a great experience every time. However your hours online are incorrect. Drove 30 minutes and you were closed.

I really wish I could give this store a better review, but I cant give it a 1 star, either. The employees here have worked hard for us, beyond what could be expected; however, they are only working to fix a mistake made by their own employee (J). On top of dealing with this ongoing ordeal for the past 3 months, the original employee (J) has never directly apologized for her mistake in the first place. Just own it and move on. Dont pretend it just happened. YOU messed up, and now your coworkers (Mainly N) are doing their best to fix it for you. Thanks for trying to get everything fixed, but these past 3 months were totally avoidable to begin with.The Problem: In June 2018, employee J told us we qualified for a bogo promo. Catch: have to add a 3rd line. Fine, we can use it, not bad for 2 new phones, plus the bill will remain close to the same. (Approx. $150)July: Fist bill comes in, everything looks good.August: Next bill is doubled. NANI?! Return to store: we werent qualified, though we added a line. We had to also change our entire plan. Cant just return the phones, because its been over 30 days. So: change plan, or pay astronomical bill every month, but bill will never be the original quote of approx $150. Change plan. Receive credit on bill for inconvenience. (Dropped to approx. $170, but actual bill will be approx $180) Ok. Thanks, N.September: Bill almost as high as previous one. (Approx. $260) Return to store. Employees no longer have a clear understanding of why the bill is so high, but escalate the problem to cust. service. Told to wait until next week and return if no changes. Js trying to help fix it now, but still acts as if the system just happened to mess it up, not that she messed up directly.Mid-Sept: No changes. Return to store. Check with cust. service. Employees still unsure as to what exactly is happening, but they are told that in 5-7 biz days, should have normal bill finally, but were screwed for the current bill and just have to pay it... the credits SHOULD be applied in the next bill cycle... Ok. N helped us again, and shes really doing her best, and its appreciated.So thats where we stand. The level of effort to fix this from N is worthy of 4 starts at least, but the fact that the original employee J blatantly blames her mistake on random circumstance is unacceptable. If anything, the store manager should offer an apology on her behalf, because he obviously doesnt provide his employees with proper training.

Great job and customer service every time I come in Geoffrey. You are a true leader.

Very good and nice visit. She knows her stuff,and very professional. Was a pleasure.

Newnan Tmobile is the bomb. Will never set foot back in the PTC location

Best T Mobile in Ga!!! I honestly love the customer service and the way they cater to the customer!

Great employees they will make sure you get they right devices with a friendly smile!! Hey Neva!!

No wait and was in and out in 5 minutes, problem solved.

Super store. Always trying their best to make things happen or fix other peoples mistakes.

Wonderful.

So I just have a question.... is this a dealer or corporate ?

Coolest people, professional but family atmosphere! # UnCarrier experience!

Neva is the bomb!!! Very helpful, and knowledgeable of things, and always willing to make your visit a good one.

Slow

Terrible customer service. Go to the Peachtree city store instead and save yourself the hassle of dealing with them here. They are degrading, and will lie to you for a sale. Not to be trusted

The workers are very rude they dont go in the order you come in there a girl thinks she is cute had to pick this man before us to flirt an we were there first two other ladies left

Very bad service. Rude behavior from staff, poor management inside store, I was a regular customer of t mobile but after visiting this store have decided not to use t mobile services anymore. Only advice - value your customers and respect them.

Very knowledgeable and helpful

They help me a lot. Thank you T-Mobile

Babes is awesome

Friendly and professional service

35 min and still waiting.

Very helpful & friendly

Use it but they are slow

Before today I would have recommended TMobile, but somehow in a short period of time, theyve managed to bypass Verizon in lousy customer service. I went in today for a replacement screen protector and was put on the waiting list with 3 people ahead of me. There were 4 employees in the store, which at one point 3 of them decided to take a 10 minute break together. Anyway, I waited an hourand 35 minutes, then walked out, never once having been acknowledged. Either you need more people, need to train the people youve got, or stop expanding until you figure out what you are doing. Worse than bad customer service isnt going to keep people coming back.

The working staff are not friendly..(Of course, I only met one of the staff, but...)I am a current Verizon customer, but if you were interested in T-mobile and on the day of your visit, kindly gave me a lot of information...You must have changed your carrier to T-mobile..