Walked in for technical support andthe gentleman said he only knows about iphones. I have a motorola edge plus, nonetheless connected with verizon. Most unprofessional, not customer orientated at all. Strictly sales. Its how verizon has gotten in the last year.

DO NOT GO TO THIS STORE. They sell outdated phones for the more money than current prices at Apple or legitimate Verizon. They are fast talking. Give misinformation about products--misnaming phones and giving wrong information. They would not honor return policy. Took advantage of problem with disabillity.

Have been very satisfied with the service received at this store. Bought my phone here as well and the Mgr has been very helpful - can’t say enough abt the service and after sales help I received. As a Verizon customer since I got my first phone in 1997 - this store has been the best. I can highly recommend for all us phone users. And I am a big user. 😃

The employees are not transparent about additional / hidden fees. They say what they have to say to get you to switch. Would recommend a different carrier or different location.

Was there today to get a cover and case for my phone after looking in many different places, due to an issue with my phone that made it more complicated. Mark took care of it professionally, with exceptional service!

Even when they dont make money off your issue, they are there to help. Everytime I come here I leave satisfied which is rare when comparing my other retail phone experiences. I go out of my way to come here.

RichGreat Experience with Rich! In fact by far the best experience I’ve had with any Verizon sales agent! Rich not only helped me with an upgrade, which I went in for, but he took time to listen to my husband and I and helped us resolve a device return issue that we were billed for! We are now receiving a $359 credit! Rich also invested time in ensuring my new phone was set up 100% correct and reviewed our billing with us, resulting in a ten dollar a month savings! I really appreciate the the outstanding customer service I received! Thank you Rich!

I went to this Verizon store to upgrade my phone. Zachary was of superb assistance and gave exemplary customer service. This will now be my go to Verizon store. The store is clean, inviting, well staffed and stocked.

A glitch with I Cloud made transferring data to a replacement phone difficult. Stephen assisted me with this. He was competent, efficient and personable. It was a pleasure dealing with him and I would highly recommend him to anyone needing a new phone or service.

Just moved into the neighborhood and was so pleased with the caring customer service I received at the store. Gary was so helpful, he explained all the benefits and offered me some great discounts on my new phone. Very professional staff and I was able to complete everything during my lunch hour.

I just had the best upgrade experience. Rich is amazing! Not only did we he know his stuff, he’s very thoughtful and considerate. He’s light hearted and makes the wait bearable! When you go to this store...ask for Rich!!!

Jay was the best! He is so good at what he does and went above and beyond in order to make sure I got what I needed. One of my best experiences in a Verizon store.

Incredible customer service! I called the store, a lovely associate named Alicia picked up, I told her about the problem with my phone and she suggested I come into the store.At the store, she was an amazing help and explained all options with me very clearly before giving me some recommendations. She knows her stuff and treats every person with genuine care.I recommend coming here for any phone issues!

Albert, Rich, & Jay were extremely helpful in replacing my old phone and setting up my new one.I really appreciate the terrific service in the E. 71 St store location.In my recent experience with other East Side locations this is were I get the best service.

Rich and Jay were two of the nicest and most knowledgeable Verizon salespeople Ive ever dealt with. They took the much needed time to teach a technically challenged person as myself. I will always use this store for future purchases. Highly recommended.

Convenient location but staff could be better apprised of their products. They were very nice, tho.

Jay and Albert are the best! Worked through Verizon problems i had been having for weeks. They helped me with my account and getting new phones in the most affordable way for my family. They have more patience then i have! Highly recommend!

I just came into the store to upgrade my phone and had a fabulous experience. Rich switched my phone, transferred all my data, gave me lots of discounts and, then, he gave me a new JetPack at an incredibly low price. Amazing customer service!

Rich was an excellent sales professional. We had a lot of questions and I decision and he patiently walked us through the entire process. It made upgrading phones easy and seamless. I wouldn’t hesitate to recommend or come back to this location and work with Rich again in the future.

Costumer service at its best. My boy Jay took care of me, and as he previously did in Astoria, when I first met him, he delivered the qualify and professional treatment everyone wants to get. Thank you for making my shopping experience smooth and pleasant 🙌🏿🙌🏼🙌🏾

This place is great! Jay helped me have the easiest upgrade experience I’ve ever had and had my new phone with all of my information and storage transferred over in record time. Every upgrade experience I’ve had with Verizon takes a total of 4-5 hours. Jay had everything done for me within the hour. This is the only Verizon location I’ll be going to from now on!

Wow this day was made so much better because of the help I received at this Verizon store! Im so thankful for these wonderful people. I got great advice and wonderful help from Alicia and she was so kind! Highly recommend!

Jay Singh is the man! Even post work during rush hour, this was a great experience. He is very knowledgable and honest about the options.

Wow, what a great store. They went above and beyond to get me a new phone and make the transition to a new plan easy, all with minimal cost. Definitely the best store to visit if youre looking to switch or upgrade.

The BEST Verizon store Ive been to! Mark was extremely helpful and made sure I got a restored phone in time for a long international trip. He stayed an hour after closing to transfer the data from my phone and make sure it was working. Worth going out of your way to visit this specific store!

Alicia is one of the most knowledgeable, professional, dedicated, and customer service oriented individuals I have encountered in a long while. She seamlessly helped me navigate through a very frustrating insurance claim and miraculously found all of the stored data in my phone that I thought was gone forever! I would never go anywhere else to purchase a phone or a accessories. If she ever moved...our family would follow her!

Fantastic customer service here. Ask for Tony. Hes amazing. Patient and very helpful. The store manager was also a great help. I will definitely return.

Jack was amazing and made the experience as painless as possible for a replacement phone. 11/10 phenomenal.

Alicia helped my fiance and I with upgrading our phones, and we could not be happier. Easy, super quick, extremely professional, and very friendly. We will be coming back to this store for all of our phone needs.

Albert took the extra effort to make what is usually an uncomfortable experience for me into almost enjoyable. His knowledge made me confident and his personality made me comfortable. I went into the store to ask a question and left with a new phone, assured I had the best plan available to me and feeling more knowledgeable than I ever have re my iPhone. Albert gave me all the time I felt I needed and was patient with my lack of knowledge. That was very important to me as a customer. And we laughed a little too. Definitely 5 Stars.

Jay Singh has a very nice customer service. Great skill and very professional. Keep up the good work.🙌🏻💪

The best lol

Was a terrific visit to this store. Dedicated service and Rich helped me save $ with my plan!

Great experience with Jack and the rest of the team buying one of their display iPhone 8s for a GREAT price. Much better than doing it on swappa or amazon

Rich at the Verizon store on East 71st was absolutely terrific! I came in to upgrade my phone which I never find pleasant and he was knowledgeable, accommodating, and got my phone completely transferred in half hour. Thanks Rich for your help!

Alicia is the best. She knows her stuff and is always willing to help. She is also the most friendly and customer service ortiented employee for sure!

Great service, nice staff, overall excellent experience.

Mike rich and Albert at Verizon on 1st aveAre the best geeks ever!!! More knowledge then anyone at apple, and great peopleGreat experience!!!

My sincere appreciation for the outstanding service I received from your employee Rich Thomasen at your (1314 1st Ave. NYC) location.Rich was extremely knowledgable and greatly appreciate his patience & attention to my questions. He is certainly a valuable asset to your Verizon team.Thank you.

THIS Place absolutely defrauded us and changed our pin without permission. Avoid this disgraceful rip off at all costs. We are making a complaint with the Better Businees Bureau as they are privately owned and Verizon takes no responsibility for their dishonest policies.

I came in today to renew my contract and upgrade my phone and tablet. Zara was really helpful and efficient. Overall a very pleasant experience.

They have a great customer service team at this location. I couldnt access my cloud and my phone was beyond repair, but they still found a solution to transfer my data to a new phone. If you live on the UES check these guys out! Thanks Mike!!

The process took some time due to the transfer. But I definitely got ALL my information. In addition, overall, the experience was great. Alícia took care of me the best way she could and her manager Sami placed me on a very affordable price for my sister and I. They were very welcoming and I can definitely tell you that they care about their customers. If you need anything, anything at all, Alicia is your girl! Go see her, because as she said at the others stores you’re just a ticket number. Here, I’m Luisa. Thank you so much Alicia. I’ll be sure to recommend EVERYONE to you.

Jay Singh was very helpful. Best experience Ive ever had at a Verizon store

Rich was amazing. Very patients. Recommend to anyone.

My daughter had her phone stolen this weekend and Rich at the Verizon on 71st and 1st was extremely helpful in getting her a new phone and backing up all of her things onto the new phone.

I purchased my phone here at Verizon Wireless and Albert was great he help me transfer all my information from my old phone to the new one and set up my calendar he was very patient I do recommend the store for all your Verizon needs ask for Albert

Darvin had the best most down to earth customer service Ive ever experienced and he made you feel like family. I cant begin to emphasize how grateful I am for all his help.

BEST!!! customer service at any Verizon store in Manhattan. Had a problem transferring data from old to new phone and Albert the manager sent me to there other location on 1st. And 55th where they solved the problem. In an UBER AT HIS EXPENSES!

Couldn’t say enough about the customer service at this Verizon location! Both workers in the store were extremely helpful and accommodating.

This is not a Verizon store. It’s operated by an authorized retailer. If you need real answers or supplies from Verizon, avoid this store. Try the one on 3rd Ave. The girl told me the only way to solve my problem was to exchange my iPad. She was unequivocally wrong and even worse, was rude about it when I confronted her with frustration regarding her suggestion to exchange my iPad. What she failed to tell me is that she is an employee of a fake Verizon store.

Verizon @1314 has SUPERB customer service! I worked with Albert who was very helpful and knowledgable. He went as far as keeping the store open for me 2 hours past closing time just to accomadate my needs . If you ever need help with Verizon I would reccomend you go to this location!

Great service on upgrading my phone and helped me get a great deal.

Thanks Jack for the great customer service

I walked into the Verizon store exasperated because my cellphone screen was black and I couldnt access any emails or texts. Worst is I am at71tg and first avenue in Manhattan and I rely on WAZE to bring me back home to Toms River NJ . Darin warmly greeted me and assured me that he would help me. He diagnosed the problem - I needed a new screen. He helped me with the Verizon password and went to work to fix my phone. After 30 minutes he handed me my phone. I am so lucky I walked into this Verizon store and met Darwin. He is kind,caring and professional. I am very grateful to Darwin and for Verizon having such an exceptional employeeThanks a million

I brought into the store( on December 11, 2016) a Samsung Galaxy S5 phone. Greeted by a sales person, she plugged it into a device,and stated that I needed a new phone and offered upgrade options. I refused to pay about $300 and called Verizon Wireless Tech support. Dave fixed the phone!

This store is a complete scam, immoral, dishonest, and thiefs. Do not trust them. It is not a real Verizon store.1. They sold my wife a new iPhone 8 that completely stopped working after one month. She lost all her pictures of our newborn baby. The apple store said this was not a new phone.2. They told my father in law that the only way to view his verizon email account was to buy a new iphone. They also changed his verizon account pin on their own and he only found out later when he called verizon after he felt ge was swindled and lied to by them.3. I was working with them to upgrade my phone. This intentionally misquoted my current phones trade in value and kept overstating the price of my current plan to make upgrading seem better. I luckily backed out just before completion .Please save yourself and do not even step foot inside this store. It should be shut down and hopefully will be soon.

They tried to charge me $50 for a new SIM card... SIM cards are free.

Excellent customer service Thank you so much Mr Tony

Great customer service at this location. When I signed up for new service, I received a free hotspot as part of a deal. I wanted one; however, after receiving it and heading home, I realized that the model they gave me did not actually meet my needs. I went online to check into upgrading it, and I found that since I already had a hotspot, I was not eligible for the discounted rate on the model I wanted. It looked like I was going to be out $150 from the missed discount + additional activation fee. I felt duped, and I should have been more critical of the free hotspot deal they offered. Upon returning to the store, though, they immediately helped me swap the old hotspot for the new model, with the discount included and no additional activation fee.

The staff here were dismissive and totally unhelpful. They have very little grasp of the available plans and are unwilling to take the time to discuss service issues.

Great customer service, I was able to get a new phone that was within my price range with a plan that worked for me, and all in a timely manner!

Albert was great and very helpful. Would return any time

Absolutely amazing. Go see Tony

Jay and Albert were very helpful

Awesome customer service

The staff here are incredibly rude and unhelpful. Extremely disappointed in my experience with Jay specifically. I will not be returning.

Worst customer service ever!

Unfriendly. Unhelpful. Dishonest. They tried to tell us a phone was out of stock everywhere (we found it at another Verizon a few blocks away)

Rich is the right person to help with the tech issue that come up.

Excellent assistance.

This is not even a real Verizon store its THIRD PARTY

Great customer service

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