I was there Sunday October 17, the person that was there was very nasty to me, that girl refuse to answer cuestión and was very irrespecfull to me, I do no recommend that store to nobody

Great service. Nelly was super helpful and professional.

This store hustled me for money by telling me I did not have an upgrade, charged me full price for a phone, when I got to my regular metro location the man told me I infact did have an upgrade and they over charged me by 69.99, then when I call to complain they say they do not have a manager and there is nothing I can do to resolve this issue. I am a hard working blue collar man and this is unacceptabl. Still waiting for this to be fixed. After the issue is resolved I will no longer use or recommend Metro PCS. Discussing

Tanisha and lessing...you guys are awsome... thankyou so much for the professionalism. You both treated me very well. I live in Edison but you made my trip worth it. If I need anything from metro I will be traveling to NY to come to your store. You both hooked me up in big way.i almost switched my service but thanks to you both...Im a very happy customer ☺ 😊

Absolutely great customer service....I go to this location strictly to pay my monthly bill and they really do their best to get me in & out within 10 minutes TOPS....Even if they are busy, they are very adept at serving the customer as quickly as possible... I most definitely would recommend this location to any Metro PCS customer.. highly !

Deceptive pricing and unreliable setvice. Charge high fees for services can be done via customer service on line 9r over the phone free of charge. Also failed to proactively inform customers of the charges for those free options online unless customers ask. Also aggressively promote protection cases cost over $20 while you can find them for only $5 or even cheaper on line. Mobile service quality is also subpar in New York City. Experienced many dropped calls or missing calls. Cannot recommend this service.

Great customer service. Been here once and came back again. My new go-to phone service assistance

Excellent service, the staff was very helpful !! Specially this guy !

Cash payments only... in 2021

Service was great, however, the case I purchased for the phone looked good when I put it on the phone inside the store. When I got home and tried to insert the headphone jack and the charger, they did not fit. The case is poorly made as the apertures are not cut properly. Called the store and I was told I was sure to get a replacement. Left #, name and all and was told I was gonna get a call back once new cases arrived, which was supposed to happen the following week. Three weeks later and no call. Called the store and was told that its my fault that I made a poor choice in buying the case. First of all, its a ripoff. Those cases cost 3.99 online, not the $25 you pay at the store. But money is not the issue here; its the fact that they blame the customer when its their fault for selling defective product. My advice to new customers is CHECK everything you buy very carefully before stepping outside this store. Like the rep John said, all sales are final and its your fault for buying a defective product. Better yet, buy accessories online, they are way less expensive and probably better quality. And if defective you wont end up feeling like you were taken advantage of.

Great place to work or visit right in the middle of times square.

The associate was really nice, knowledgeable and patient. He also got me a great deal on my mobile plan. Great experience all around, would recommend to anyone.

John is the man! My fiancee and I went to this location and got help from John. He gave us great recommendations to which phone to purchase and hooked the phone up immediately. Whenever we have a time now, to pay the phone bill in person; or if we have a question, we come here. Excellent service. Thank you, John!

Okay, i have A LOT to say about this, though the service was great let’s get that out of the way and it was very quick but other than that; here’s my story. So basically I got a new phone and my old SIM card didn’t want to work on my new phone so I went to buy a new one and it was about $25 so I said alright, she asked for my account name and number, I told her and when I gave her my number she proceeded to repeat my number back to me about 3 times really really loud which lead the other people in the store hear my number too. Which i thought was whatever until this happened. The machine for using the debit cards stopped working so she told me to go to a near by bank to take out cash so of course I found no problem in that and started to head out, until one guy told her since the machine isn’t working I’ll go to the same bank and take out money. So I’m walking and the guy seems to catch up to me which I don’t find alarming what so ever until he started asking me so many personal questions, like where do u live where do I go to school, all those things, so of course I lied and told him false information. He seemed to be in his 30s and i am 18. So once we got out our money he proceeds to walk with me and all of a sudden repeats my number to me and starts asking me if he can text me, at this point I was terrified and really angry at the sales lady because she said my number out loud while other people were in the store. I start walking really quick to get to the store and he just races after me, I was terrified. I got to the store and he paid whatever he had to first and so I stalled a little to see if he would leave but he pretended to look at phones for a while until I was done and started to head out. I told myself I’d be going to the other way cuz I knew he’d be going the opposite way, since I wanted to see if he was going to follow me, but thankfully he took the opposite way (like I predicted) and looked very confused when I went the other way. I was relieved until I felt my phone vibrating and it was someone calling, at this point I knew it would be him so I went to the nearby Starbucks, TERRIFIED and tried to calm down, every time someone stepped into the Starbucks I looked back to make sure it wasn’t him. After a while I went home and he called again. But after that never again. The service here was good don’t get me wrong but I’m traumatized of what happened to me and I can’t ever let it go. It was a scary experience and it was all because the sales lady said my number out loud 3 times while men were in the store with me. That’s my story.

Awesome customer service. The rep was very helpful. An asset to metro pcs!

The customer service person was very helpful in any way she could be. Helpful with the description of all things needed to be known about both products and contracts.

This is a very good store they are very nice to every customer and they give you all the attention you deserve As a customer the female employee was very nice and help me out to get my new phone I am really took care of us

Best metro all over New York, great costumer service. I went some weeks ago and the first thing they done was to say hi just after I opened the door. they gave me great recommendations about what was the best plan for me and everything has work great since then.

This location has been the best Ive been to so far. They made me feel right at home when I came inside the store for the first time. I recommended everyone to come here 💯💯💯

Lesse and Nelly were GREAT! They helped me set up my step daughter first phone! Hands down best customer service.

Great looking store. Very helpful staff. Many great offers available. Very satisfied customer

Gave me a defective cool pad legacy for a whole 200 bucks. It cant take videos and the salesman assured me there are no problems with the phone.

The staff is extremely unprofessional and very ghetto. They care way more about trying to sell you new products and offering shady deals than actually helping the customers with the issue they walked in to take care of. I went to pay my bill a couple of months back and they were too preoccupied with putting the money in the register and processing payment to realize that I might want the change for the 2 $50 bills I handed them for my $63 payment. They had me stand there for 20 minutes while they asked random customers for change. Ridiculous. Then, when I ask to speak to a manager I was literally cursed at for trying to do THEIR job an rectify the situation.

The customer service person couldnt help me . I needed a sim card, but he told that my honor phone couldnt work because different frequencies.

The best metro PCs experience I have had! Lessing was very courteous and respectful and well knowledgeable about the phones and services. I highly recommend this location!

Best customer service from a Metro PCS store. Lessing is AMAZING. He found unprades I didnt know we had and saved us money. Above and beyond service. Go here.

They need to improve and get trained more how to deal with customer care and skill to raise their revenue, instead of just tossing around their responsibilities. They might maniplulate their location benefit because of so many people pass by. But, Its pretty unprofessional and shameful.

I encountered something similar to what another reviewer experienced. Last week, I visited the store around 7:40pm, and as soon as I stepped inside, both a male and a female staff member told me that they were closed and that I should return the next day.What are the actual hours? What an odd way to do business.

Tisha and rebeca they both are rocking Star Ilove the Store Best costumer service Ever

Do not trust stars read bad reviews, just got the phone for asking price. They install defected screenprotector, when i came next day, long story short not anest people,

I came in to this store cause I had a virus on my phone and tanisha helped me and also suggested I should upgrade . The explanation she gave me was so valid that not only did I get a phone but ended up buying another phone for my sister and she hooked me up with cases tempered glass and everything . I enjoyed watching her work she has so much knowledge and deff know what she’s doing . She made sure I was happy with what I was buying . Thank you tanisha .

My experience was awesome. I loveComing to this metro pcs store.Ill definitely will continue to do so.Christian and awilda are wonderfulSales reps. They were extremely helpfulWith my package deal.

Lessing is amazing. He spent over 2 hours to help me setting up everything! Rebecca is also extremely nice and offered all helps! They are wonderful and made my experience with Metro PCS a great one!

Friendly and helpful staff. Been there twice all the way from Queens because I was ripped off at another location.

Great customer service, i dont know how to set up my new phone and Lessing help me with my new one.

The best costumer Service Rebeca and lessing ARE THE Best

Best service Ive experienced from Metro PCS. Gabriel is the man. Extremely helpful!

Excellent customer service. Very kind employees. Best Metro PCS store that I’ve ever been to.

I just experienced The best costumer service everI come from brooklyn to this store because they are always willing to help you, Rebecca is always smiling, I love her attitude and professionalism.

BE CAREFUL, THEY ARE SCAMMERS!!! The promise you a price on your phone - you paid the first installment, and when you get the bill from SmartPay, is a totally different amount!I went there to purchase a phone, and to change my phone carrier from T-Mobile to Metro PCS to save some money. I decided to finance an iPhone. The staff member explained to me the charges and the contract, and we went over the terms and monthly payments, so I was clear about how the payment arrangement work.The staff member at Metro PCS told me the phone will cost me an amount, but the contract with SmartPay said something differently. She didn’t give a copy of the agreement the day I paid the first installment, just a store receipt. I kept getting this call from SmartPay, but I didn’t know they were the company that was financing the phone until I spoke to them.The phone cost $300.00 more than the price staff member at Metro PCS offered at the store. The people of SmartPay told me to go to the store to clarify the transaction because that wasn’t the deal at their end.The next day went to the store, the staff member at Metro PCS told me that the amount that SmartPay told me was the maximum amount that I could borrow to purchase a phone, but the deal was what she explained to me previously. We went over the math again, just in case. Then, I left. I asked for a copy of the contract (SmartPay told me she was supposed to give to me the day of the purchase). The staff member at Metro PCS told me to come back on Wednesday. She was trying to delay me, so the 7-days return policy didn’t apply. Therefore, I wouldn’t be able to break the contract and would be forced to pay the overpriced iPhone.For public knowledge, the iPhone 8 goes for around $500.00 (Apple Store), but if I kept this shady deal, the phone would it cost me about $1,000.00.I called SmartPay again, and the customer services representative explained to me that the staff a Metro PCS was lying.I went back to the store the next day (not when the staff member at Metro PCS told me to go), and there she was. I told her that I want to return the phone because the cost of the phone is way higher than the deal she offered me and that she lied. She called SmartPay, and she tried to explain to them that they were wrong about the payment plan, but I kept telling her that she needs to mention the total price that she offered me before, but the staff member at Metro PCS - 32nd street didn’t say anything, and kept talking to the teller from SmartPay... She knew. She scammed me. Shame on her.The ladies that are working at Metro PCS- 32nd street, NY, NY are scammers. I don’t know if they get commission by every phone they sell or what, but please avoid them. The staff member at Metro PCS didn’t give me a contract the day (only a receipt) to prevent me from seeing the original price. First, she knew I wouldn’t go ahead with the deal, and she would’ve to lose her commission. Second, I went to pick the contract two days later, and she told me to go on a date when the return policy would be expired. AVOID THIS STORE AT ALL COST.I will take this case to the NYS Consumer Fraud Bureau. Metro PCS is a carrier that offers cellphones to low-income folks like me, they should have a more honest practice and stand at their stores. I probably won’t recover the almost $200 bucks I spent to get iPhone and service, but they need to close this Metro PCS - 32nd street, or get staff members that won’t scam their customers. GOOD LUCK FOLKS, AVOID THESE SCAMMERS.

Rebecca is the best and tanisha offered me the best deal on a case glass and headphones for a great price will come to this store from now one they treat u very nice here ..best metro store I have ever visited

Really good customer service I highly recommend this ask for Rebecca and Tabitha they know what they are doing

Best plans period. The alpha of pre paid has come and taken over!

Google and sign on the door states the opening time is 8:30 am. Made my way to the store before work and it was closed by 8:40 am. When I called to ask, they informed me they open at 8:45 am. Would be great to update your information since made me waste my time!

I love the store very clean and good vibes highly recommend this place tisha was awesome.

Great staff great store great deals .huge shout out to tisha and rebeca both very helpful and nice thank you girls

The service was good, the girl did an excellent job and served with a smile!

A Metro store in Midtown? Awesome! Amazing service and tons of deals here!

The service at the 32 Street Metro PCS was excellant. Rebeca and Lessing and Ryan gave me excallant service and were so friendly. Thanks guys!!!!

I have never been so disgusted in my life. I am almost 40, so that is saying a lot.A person skips me in line after I waited 10 minutes to be helped. Not once was I acknowledged. Not even a quick look in the eye to give me a sense of customer service or a damn soul for that matter.The manager was helping a group of men ahead of me. Doing a phone contract, so I understand it takes time but never did she acknowledge me.A customer skips me and I go to the other worker and state that I am on lunch and in rush. Could I please be seen in order. I have been waiting. She ignores me. I am flustered. The manger looks up and shrugs it off.I try to complain and to the worker that is now helping the person who skipped me. Instead answering back with maybe I am sorry, I will be with you eventually. Or ANYTHING she begins to speak in Spanish to the customer ( they were speaking english) and ignore me.I speaking Spanish myself and curse obscenities at them. They are shocked. I assume they thought I didnt speak spanish. I leave store.So pissed

Best customer service ever! Not any store was so helpful and with the greatest deals!!

Tanisha and rebica helped me out a lot today not only did they help me set up my E-mail on my new phone I just got from them but they also helped with transferring my contacts and stuff, my number was canceled because I was out of the country and they helped me get a new number and set everything up for me .willgo back to the store soon and will tlel my friend to go there they have great customer service .

Came to this location for the first time and loved it here the girls were very welcoming

Lessing Fdez was fantastic...he went above and beyond to extend to me the best customer service i have ever experienced since Ive been with metro pcs. He is definitely an asset to your company.

Very helpful, kind and informative. Very nice store

They are doing a fantastic job assisting customers with great service and I recommend anyone to get involved with MetroPCS. Rebecca and Tisha helped me get along with MetroPCS!

This is a great store, awesome music and Rebecca is knowledgeable, in short I had a great experience.

Omg i cant thank tanisha and rebeca enough, the other day i lost my phone and i thought i wasnt gonna be able to get all my information back but they worked as a team and were able to retrieve all my information i am so thanful . i used to go to the store on 37th but the girls there are so rude so im glad i found this location i will go to 32nd now .. thank you tanisha and rebeca .

The best Costumer Service Rebeka is the best ilove it :******

I went to the 32nd Street Metropcs store convinced my beloved (I cant live without it) Samsung 6 was dead. Jonathan brought it back to life - he fixed it. The guys a genius. Great store.

Lessing and Rebecca great service.

Great service. Really polite people there.

Rebecca was great help and should get a raise

I learn now how to use my phone, thanks guys.

Excellent service and wonderful people.

Wanna give a special thanks to tanisha, she was very patient with my indecisive self and also helped me set up my Google one which will allow me to back up my phone love the store very clean and nice music,,

Thanks for all your help and service

Some of the people work here have a dont care attitude. The lady who activated my account gave some wrong information to me and also completed the activation without telling me my PIN and secret question. I think because she was in some rush for some reason.

I had a great experience here staff was helpful had a good attitude and quickly got me set up - Thank You!

The worker really acted like we gonna steal the phones from the sockets. It was annoying. Made me want to cancel my entire membership

They have an excellent customer service !

The best place, thans for the help.

The staff goes above and beyond the call duty to help...

Nice people willing to help

Highly recommend this store best customer service

The best costumer service ever thanks

Their female employees have no idea about their own processes.

Good service. The help me.

Great customer service, thanks.

This people here know what the are doing, thank youuuuuuuu

Great customer service, incredible place! Everyone should go there

Wow! Best customer service EVER!

Friendly & very helpful staff

This guy was the best

Don’t go to this one. They will hustle you. The tried to charge me $40 for something that other stores do for $15 and is for free if you call. Shame on this store.

Great custumer services.....

Great customer service.

Fast service

Terrible service, they are supposed to close at 8:00 pm !!!Store was closed at 7:25 ....

I like the customer service and the offers they have.!

Awesome metropcs in the neighborhood

Bad customer service was not happy

Good

Ok

Store closes at 6:30pm, not 8pm.

Good service!!!

Bad

Super Staff !

Great branch

The best metro pss team in the USA after I discovered their honesty I dont buy anywhere else. English or Spanish.