A pretty standard Key Foods, with a pretty comprehensive selection of groceries. The store was semi-clean, and pretty busy for a midday Thursday trip. Some of the staff were helpful in locating some items.Covid-wise... they do not enforce any mask wearing, there were many patrons walking around either without or wearing them poorly.

All I wanted to do was exchange a can of Goya beans which cost $1.79 purchased yesterday (8/12/21) at Key Food Supermarket on 97 street.When I got home and was placing groceries away I noticed that one of the cans of Goya beans was slightly opened by the edges. I decided to return to Key Food Supermarket the next day to exchange can since it was too hot to walk back from 110 to 97 street.Next day, 8/13/21, I went with the slightly opened can of beans that cost $1.79 with my receipt in hand and was told by female manager at approximately 12:15 pm that I was supposed to return it yesterday and this manager refused to exchange. Rules & regulations. In my opinion she used poor judgment and lack of customer service.It was sad and hard for me to believe the response. I walked out of Key Food Supermarket leaving can of Goya beans and my receipt with them. And to boot it was another scorching hot day. I really didn’t want to beg to exchange for an unopened can of beans. What else was I supposed to do? All I am able to do now is NOT shop at Key Food Supermarket at 755 Amsterdam Avenue.

Decent typical NYC supermarket. Prices range from good to high. They say there are no sale items but there are some. The store brand Urban Meadow seems to be good quality and price. Store is clean and with the exception of one manager, the staff is friendly and helpful.

Its too small in there can orderly move around in there everyone touching on everyone other than tht ok

Honestly the staff are much better than the ones 2 years back. New staff are pleasant, cordial, and respectful. The young lady that did my delivery is very respectful, her mother must be proud of her. She did a good job raising her

🥀They had food I couldnt find in some supermarkets. Very friendly cashiers. 😊

Precut salads are all expired. It doesnt matter what expiration it says on the bags. Dont buy salads here, you will waste your money.

Just great, I found the newest crumbles desert by Philadelphia cream cheese

I prefer this key food to the one on 86th street. Everyone here is a More friendly.

KEY FOOD ON 97 STREET IN MY OPINION A LOT OF OVERPRICED ITEMS. MOST ITEMS CAN BE FOUND FOR REASONABLE PRICES AT TRADER JOES. SOME OF THEIR MEAT,ESPECIALLY THE BEEF, ARE AT TIMES LEFT OUT FOR PUBLIC WHEN ITS GOING BAD.THE ONLY GOOD THING GOING FOR THIS STORE IS THAT ITS OPEN 24 HOURS.AFTER WORK I CAN PICK UP KNICK KNACKS BUT FOR MY SERIOUS SHOPPING NEEDS I GO TO TRADER JOES...

Staff is always helpful and friendly especially the cashiers. The produce are always fresh. Overall good experience.

Is good and some time they have a good price and some time cant find what I want.

Crowded but good 👍

Great food store for the basics. If you like higher quality groceries you wont find them here.

Closed - signs in windows say “supermarket coming soon”Phone # “not in service”

The heavy set man who stands out front is not nice at all. I had a scooter so I couldnt go deep into the store. I asked for help asking if someone could get my item while I wait in the front to pay. This man was unprofessional shouting and got very nasty refusing to accommodate me then told me to leave the store. No one else was willing to me help either, just a terrible way of running a store. I will never come back to this store ever again, this was a terrible experience. I do not recommend anyone to shop here.

A covid nightmare. Way way way way too crowded. Small aisles, low ceilings and cramped checkout lanes. This place needs to move.No help for woman who spilled an item she just purchased. No one moved a muscle to help her or offered a new item. Disgusting service in a horrible location.

I’ve been shopping here for years and the service is generally poor, but I put wirh it bc it’s convenient and the prices can be good.Today I decided to write a review because a manager was very rude to me.I saw that assorted varieties of Blue diamond almond milk were on sale, so I picked up 2 containers of the unsweetened variety. When the cashier rang them up, they were not on sale. The manage came over and said that “only the ones with the blue caps are on sale, and those have yellow.” I said that the little sign said all varieties. He said it didn’t and insisted they were not on sale.I decided that I didn’t want to purchase them at full price, and he seemed angry. He said in a mocking tone, “you read that sign real good didn’t you” as if I was trying to trick the cashier. I repeated that the sign had said assorted varieties, and the manager insisted it didn’t. One of the other cashiers tried to help me and said kindly, “Oh, it’s not sweetened, that’s why it’s not on sale.” I felt very humiliated and insulted by this man.Later on I went to check and indeed the sign said “assorted varieties except with banana.”I’ve attached the photo.Not only did the manager insult me by implying I was somehow trying to cheat the store or lie, he was completely wrong.

This grocery is sub par on a good day. But now its plain awful. No social distancing protocols are being followed by customers or staff. Way too packed inside, people leaning across each other at the check out lines. Total S**t show. COVID case numbers are going up everywhere, and places like this are helping those numbers climb. Someone needs to take a look at this place and start some enforcement.

For some reason this key food runs no sales and has had no circular since covid19. For some reason other key foods have had sale and circulars. Nice to serve you community and not take advantage of a bad situation..

Well stocked store. Friendly staff. Average store prices. Covid carefulness.

Not bad. A bit cramped inside, can be difficult to navigate the aisles when its crowded. Standard grocery selection, not really great prices on anything. Better than waiting in line at Trader Joes for me but wouldnt go there much under normal circumstances. I hear the one further down Amsterdam is better but not sure what would be different.

Great experience, very professional and friendly staff, will return!

On the 20th of July, 2019, I went into the Key Food store on 744 Amsterdam Ave and I saw that Arnold Whole Grains Bread was on sale, so I picked up 2 unites of the very variety pictured in the sales post. Let me state clearly that I don’t like to give New York City stores bad press over this sort of issue because I generally appreciate the struggles of bargain supermarkets in the city, particularly Manhattan. But the lack of a response from Key Food corporate begs this response.On that date, when the cashier rang up the 2 units of bread, she stated a pice of over 9 dollars. I informed her of the sale and then she quoted a price of nearly 5 dollars. I explain to her of the 2 for 1 sale and she told me that the 2nd price she quoted me was the right price. I showed her the units that were clearly marked $2.50 in neon reddish round stickers and she told me I was wrong and summoned the manager, who stated that the sale only applies to “Healthy Multi-Grain” and I held up 1 of the 2 units that clearly indicated “Healthy Multi-Grain” and emphasized that this was the exact product as indicated in the picture, and reiterated that the prices were clearly marked as described above in this message. He rambled on about not being able to sell it at the posted price and offer and insisted that I must pay the price that the items were, in his estimation, supposed to be priced at. I informed him that he was supposed to sell at the posted price and not supposed to be changing prices at the counter. He became a bit angry and rudely demanded that I accede to his method of reasoning. He then went to pull the posted ad off the shelf and I told him I’d need to snap a picture for my company, which reimburses me for meals. I also got a picture of the items with the prices marked and would be glad to share them with you or on the review sites mentioned above.As I’ve stated, I hate to give local NYC grocers a hard time, especially in the value for price sector, but when the manager started being belligerent and rude, I felt as if I was being humiliated and insulted in front of everyone.I reported this exchange to the Key Food complaint website and I couldn’t locate that store on your dropdown list. Nor could I post images to corroborate my claims (they are posted here). In any case, after an automated email reply, I’ve not yet heard back from the company and I hope this review will serve to put the leadership at that store on notice that I, like the early reviewers, are not shy about airing our complaints to either corporate or the public.

Convenient and ample supplies but narrow aisles and can be crowded.

Beware of the salads. They are expired or expired before the days stated on the bag. Im Not sure what they are doing with the salads, but I will complain to the department of health and 311. Every time I buy a salad, here is expired or smells bad, and the days are not even near the expiration days. It doesnt matter the brand I buy the Dole, red bags, and green bags. They are still the same thing.

People with the right knee could be much better lines for too long house with dirty guys walk around like you still aint no good

THIS PLACE IS OVERPRICED FOR THE TYPE OF PLACE THAT IT IS. ONE GOOD THING IS THEY HAVE FRESH SQUEEZED OJ, APPLE AND FRESH GREEN JUICE TOO .. I NOTICED A MAN PAYING WITH A BENEFIT CARD AND WHEN ASKED IF HE WANTED A BAG HE SAID YES, BUT WAS GIVEN A DIFFERENT BAG FROM OTHER CUSTOMERS WHO PAID WITH CASH,.. HIS BAG WAS A PAPER BAG *WITHOUT* HANDLES, THE OTHER BAGS HAD HANDLES.. I DONT KNOW IF THIS IS NO BIG DEAL BUT I DONT THINK ITS OKAY,,. THE GUY HAD MILK JUGS WHICH PROBABLY WOULDNT EVEN HOLD UP IN THE PAPER BAGS WITH HANDLES, BUT EITHER WAY I DONT FIND THIS FAIR ..

Place is just to small to cluster but besides that its a good place to shop

Prices are too high, just walked out.

They may have great deals on produce and meats sometimes, but they cheat your money at each turn they can. Ive only lived in the area for 2 months, and Ive already had 3 instances where I was charged more money than the price tag said.1) First time it was on a pasta that was on sale, but I got charged the full price.2) Second time I bought an onion, a vegetable everyone knows and thats relatively cheap, but I got charged for a bell pepper, which was more than double the price. Come on, who confuses an onion with a bell pepper? That second time I caught it while I was still in the shop, but I had already inserted the card when I noticed, and there was no way to cancel the transaction on my side, and they didnt do it either. I insisted and I was returned the money on a separate transaction.3) The third time, I have hurted my feet, so Ive used Instacart to order from there. Really, I only shop there because meat at Trader Joes and Wholefoods is just too expensive. I bought, among other things, an iceberg lettuce. It said $0.99 each, and my instacart bill also says very very clearly $0.99. Guess what? I was charged $1.99 on my receipt.It really makes me think that either their management/staff is not honest and tries to overcharge people on small things to make bank... or the staff is so so badly trained that they make mistakes all the time. Look at other peoples comments, and Im not the only person that this happens to. Ill continue shopping here while I live in the UWS because WholeFoods is just not an option and TJs lines are absurd, but MAKE SURE YOURE CHECKING YOUR RECEIPT BEFORE PAYING. In my experience, 1/3 times they make a mistake or sneak you an extra couple of dollars.

It was not crowded. The line was not long and moved.

Very small and packed, can barely get by without knocking something over or getting in someones way. And prices are either reasonable or sky high.

This store is ALWAYS well stocked. I ALWAYS find what Im looking for. This store was and still is a lifesaver during this PANDEMIC.

Great place especially for the fresh produce, has practically everything you need. The workers are attentive and friendly.

Got all my stuff which i need,courteous staff there to assist you

Grateful to the produce associate who reset the scale.

This keyfood is the best. Little expensive than rest. But store and staff I dont mind spending the money

When Trader Joes and Whole Foods looked like the apocalypse was nigh, Key Foods had fully stocked shelves, great prices still, and very little wait to check out. Turns out if you dont pander to social media enthusiast types, you dont have to worry about customers acting like idiots.... God bless them

A little expensive, and its a nice place to shop but one thing I dont like is when u r doing your shopping they watch u like if youre going to steal, Not cool at all.

Kinda a tiny supermarket compare to their other locations. The cashiers are friendly but you bump into things and other people in the lane.

Im so happy to have discovered this well stocked shop!

No return policy, things are almost always overpriced. It’s close so that works but I wish I lived near a Trader Joe’s instead. Staff is nice here though!

Very expensive!!!! It seems to me that the prices for the same item in this store is much higher than in another Key Food in a lower income neighborhood. I went to check out if my theory was right and it was. The box of cereal at this store on west 96th street and Amsterdam Ave was $6.99 and at the other Key Food on 171st and Saint Nick was $4.99. If thats not price gouging because of the certain neighborhood its in I dont know of a better example then that. SHAME ON YOU KEY FOODS!! Trader Joes doesnt do that. The prices for an apple in Colorado are the same here in NYC. I will never go back to Key Foods ever again. I hope that people read this before wasting your money at these stores. Im almost positive that they arent the only chain of supermarkets that are guilty of doing this.

It was great.

Clean, good quality fruits and veggies, nice staff always has what im looking for

For a key food, was very expensive never the less that is open 24 hrs

Friendly service but limited stock. The produce was fresh. The lines moved quickly. I was disappointed by missing items. No sushi. No sirloin. No sale bar.

This place is what it is. Generally decent selection and much better prices than Gristedes. I shop 2-3 times per week on average at this location. Occasionally, they have expired dairy products on their shelves as Ive almost purchased expired yogurt, cottage cheese, etc.While Ive never had a rude employee, or experienced/witnessed any employees be rude....some employees only speak spanish, so they dont approach people and ask if they need help.

This store has a large variety of food products available, however, this store is extremely crowded and cramped so if you must come here then come with a plan to get in and out as quick as possible. There will always be someone bumping into you and one of the lanes for checkout is so small that you cant fit even a small shopping cart through it. The sandwiches are great but I have my favorite guy who makes it perfect. Other than the space and inability to casually shop, I would recommend this store.

My wife likes this market so I decided to walk their and get somethings. The Credit/Debit card machine wasnt working. The only thing is tell people before they shop instead of waiting until we get to the line.

Came across this store and due to the advertised sales went and grabbed a few pieces of meat for dinner. Upon opening the meat I then realized 2 of the pacakges were mixed with old and fresh meat. Please do better key food

Prices are reasonable. Service is good. Variety of culturally diverse food staples to accommodate everyones culinary taste. Bonus! Store is open 24hrs 7 days a week and well stocked for those of us who shop while everyone else sleeps! Best time to shop in and out in within a minute. No long lines vs. daytime peak hours 12Noon to 7pm long lines and long wait. Make sure you can navigate narrow space of aisles especially fish, and meat section way too tight!

Very clean and wonderful service and condition

My favorite place to shop for groceries on the Upper West Side. The staff and management team are fantastic!

Service is slow, if you have an issue with anything they generally don’t care, and the produce immediately goes bad (so not worth buying even if cheap). Only positives are it is open 24 hours and prices are sort of cheap. I would recommend Trader Joe’s nearby though.

24 hrs 7 days all year round

They treat you horribly if you dont speak Spanish. Many cashiers dont speak English at all and if you say excuse me or Im sorry I dont understand you, they get angry at you. I was told by the manager that the cashier didnt speak English and not everyone does and I shouldnt disrespect her. Perhaps the manager shouldnt disrespect me! A male customer (non Caucasian) told me to shut up and leave the store and the manager did nothing about it. Horrible place.

Because is Clean and good grocery

I live in this area. 97th st and central park west and Ive been shopping here for the past 9 and half years. this supermarket always hire the rudest associate. majority of their cashier are and as if we are the one who filled the job applications for them. they are very unprofessional, very rude and the store itself is very expensive compare to all the others. one thing, they place products in the wrong place all the time, and they do not mark the price on the shelves (prime example bread) some has the price and some doesnt have the price. I realized after I arrived at the cashier the bread that I once bought for $3.99 today its $4.99 in less than 30 days. and the cashier called Kristal very rude had the audacity to tell me every customer that goes in their store goes to her to ask her for the price of the item when I asked her why theres no price tag on bread and why even the shelve doesnt have the price? She simply and proudly said every customer come here to me to ask me for the price. Who would believe that every customer that enters this store goes to her to ask her for the price of unmarked products? Please improve your service. before hiring your associate, please think about your customers. Paying them cheap doesnt meant you will have to hire people that dont want to be at work. If they decided to fill out that job application, they got to be ready to work and act professional regardless of their life situation because we all have one.

Excellent choice fruits, vegetables & meats. They even have a great variety of seafood. Reasonable prices to boot. But rude!

They have what I need when other neighborhood stores dont. The staff is helpful. Prices are okay, sometimes better than just okay.

You have to double check the prices they ringup, which are higher prices than on the products and flyers too.The computer prices are wrong and higher a lot of times.Product veggies are fresh and clean.

Good produce and opened 24/7. Excellent selection of loose mushrooms. I frequently pick up crimini mushrooms.

There fair with there pricing for the most part,though they upped there prices during the pandemic which is insensitive as a whole

There is heavy discrimination in this store. If you’re black they don’t want you to feel comfortable shopping there they make sure you are followed around the store.

IT WAS AWESOME BECAUSE THEIR ITEMS ON SALE I SAVED A LOT OF MONEY

Great store; its convenient, has a wide variety of items, and the best staff. Highly recommended!

Well my experience was okay, nothing special. The store, just need more professional people working there late at night. People that know how to speak proper english period.

Good experience

Great items and first class people ready to assist you I hardly recommend Key Food Supermarkets

This place has the best prices Ive seen in Manhattan. Its a bit crowded and in a space that is way too small but the variety of products is awesome.

Great selection and service for a small store. Indicates very good managers

I like Key Food Supermarket because its open 24 hrs a day and I can go food shopping anytime I want to.

I would agree cheapest grocery store in the area and it has an awesome selection, they even have my favorite Mexican soda for a great price.

Great service ! Pretty nice people working in there.. great deals every week

The service at one time was great but as of lately its very poor.

Small place but lots of merchandise. Paid 89c a pound for chicken legs. Very satisfied.

Small but afordable prices

The Loss Prevention team there is a bunch of wanna be FBI Agents. The manager Adrian, is a poor excuse of a worker. He found himself pushing my stroller with my infant child inside away from me to obtain stolen property from underneath that the child had knocked over from a two foot off the floor shelf. He should be ashamed of himself. Discriminatory attitude from him. If youre black and not with the father of your child, do not go to this store. They will obviously follow you and make you feel extremely uncomfortable. Will not be returning here.

Your friendly neighborhood. Has a free shuttle between the Roosevelt and the store when by at least 40 dollars. Our favorite monthly grocery.

An alarm goes off all the time there. Horrible shopping experience

Its terrible. Its dirty, the workers not the cashiers are rude most hardly speak English.For the big Apple its a shame.

Good store narrow aisles though but open 24hrs so still great

Nice people fresh fruit and meat what more can a fella ask for.

I am a black teen who is absolutely disgusted with my care at the Associated Supermarket. I was wrongly profiled today and was followed through the store by a man in a blue sweater with bushy eyebrows, oval face and almost pointed chin until he finally mustered up the courage to try and catch me in the act. My father had acknowledged that we were being followed and that is when he called me. The man thought I was stealing pudding. Yes. You read that right; pudding. I am utterly appalled. You have lost three customers and many more as I am a black private school student with connections.

Just a little bit of price gouging

VERY RACIST. PLEASE DO NOT SHOP HERE! They will follow you around the store if you are of a certain skin tone!

Great supermarket to shop always crowded but fast checkout

Its OK, but Associated often has better deals and prices.

Love shopping there! Its more affordable than most supermarket and they always have some sort of sale going on.

The cheapest grocery store in the area with a reasonable selection. Good deli

It is a Key Food now on 97 & Amsterdam. Same so far. Good, attentive management.

Prices are decent (especially on produce, given the location thats noteworthy) but space is very tight and often crowded. All in all stressful experience.

Good sales but cashiers see like they dont really want to ring up your purchases.

Easy to shop in the store. Laid out neatly.

I just started working here, so far its pretty good although it gets very crowded.

Extremely rude staff. Manager pulls me out of line during busy hours to tell me I knocked over a few cartons of cheese when I was reaching into the rotisserie chicken display. I cleaned it up and lost my place in line without even so much as a thank you.97th and Columbus has a Whole Foods at nearly equivalent prices or 97th and Broadway has a Westside Market with better selection.

Some selections should have more variety maybe even big buys and they need to make more room store to small

Good place, decent prices and very friendly people, especially the man at the Deli counter.