Hannah was fantastic! Friendly, patient and very knowledgeable in guiding us to find the perfect mattresses for our family. She even went out of her way to make sure we got the best discounts. Mattress shopping can be very hit-or-miss so super happy with our purchases!

My husband and I went into mattress unsure exactly what type of mattress we wanted. Kendra spent over 3 hours with us making sure we had exactly what we wanted! If you are looking for a new mattress, definitely do not hesitate to go to this location and ask for Kendra!

Kendra is amazing. Super professional, knows her stuff! She is an amazing sales person lol. She was on top of the whole store and yet I felt like I still had her full focus!

Marc went above and beyond to help me with my purchases at Mattress Firm. He is professional, knowledgeable, and worked extremely hard to ensure I was satisfied and sleeping well. He helped me pick out a great mattress and made sure I was looped into the shipment and tracking at each stage until my items arrived. Unfortunately, I had unforeseen issues with the bed frame that I purchased (not the fault of Mattress Firm), and Marc worked tirelessly to resolve the issues and stayed on top of the many moving pieces. I greatly appreciated his help, problem solving, and commitment and dedication throughout this whole process. Thank you Marc!

Mattress Firm in Kips Bay (Lexington Ave) was AMAZING!!! My family and I were helped by Kendra, who truly did care about getting me the best mattress. She let me test out multiple mattresses to figure out what I wanted. She even let me use a super soft pillow to do so. Kendra wasnt overbearing and let me move at my own pace. When it came time to choose, she made sure that I was able to stay within my budget while also getting a mattress I would love. Thanks to Kendra, I now have a super soft and comfortable mattress that didnt break my bank account!

Hannah was ver friendly and attentive. She makes sure that you are satisfied with your purchase. Our mattress is very comfortable!

This review isnt really for Mattress Firm but for one of their employees Kofi who was just a good honest guy who was helpful. I personally dont see the value in reviewing an entire company because its not really a monolith and there can be a spectrum of experiences. Individuals rarely get real recognition so putting this out there because again, Kofi was respectful, helpful, and understood what I needed and asked the right questions. Thanks.

Shopping for a mattress, Macys had delivery dates 2-3 months out.Walked over here and found, basically, the same mattress. Got a good deal.Very helpful people! Moncef jumped in to help, but the new sales guy (sorry, forgot his name) had pointed us to the right mattress.

I had a great experience with Kendra! She was incredibly helpful and friendly. I found a great mattress at a great price. Would highly recommend!

Moncef, my salesman, was incredible, honest, and useful when making such a big investment for my apartment. 10/10 would recommend coming in and doing business at this location. Impeccable customer service.

Marc was very friendly, chill, and knowledgeable on the content in his store. He was able to meet the requirements I was looking for in a bed. Additionally, he assured me that the items I would get were in a very good condition although I requested the items from an Outlet store near my residence. The experience was legit and I would go back again to buy another mattress if needed.

Richard is the best! Very knowledgable and EXTREMELY helpful.

My sales associate Kendra was really awesome! She was super attentive, knowledgeable, and funny. And, she made my mattress shopping experience during covid feel very safe and fun :) It was a true pleasure and I felt very confident about the mattress she helped me pick out. Thanks Kendra!

I walked in thinking that I would just test a couple mattresses and walk out. I HAD THE BEST EXPERIENCE! Kendra really took care of me and made sure that I got exactly what I liked for the price that I wanted. Don’t go anywhere else to buy your mattress.

Great customer service Arnaldo is a good listener. My needs were always his priority, friendly, helpful product knowledge.

I was helped by Marc on the Matress Firm on Lexington and 32nd I think! He was patient, he explained all the features, pros cons and interesting facts of the beds according to my needs and budget as well. He answered alllllll my questions very thoroughly and even went the extra mile several times to double check different things online and with his colleagues while I tried as many beds as I needed to. He was completely honest, there was no surprises and to top it off he was friendly and we made jokes all while being very professional and swift in everything he did. I eventually found my bed and purchased it with him and I couldn’t be happier with the service. Just waiting for the bed to be delivered. Thank you mattress firm I’m pretty sure I’ll sleep well at night knowing I made an informed decision :)

Arnaldo P. was the best! Professional, courteous, and a total expert! The new mattress revolutionized my life. Thank you Arnaldo P!

Great service. We were very happy with Elijah who greeted us at the door and spent nearly an hour going through different mattress types. Eventually we decided on a mattress and were given a solid discount. Shipping and installation also very flexible, which we appreciated.

I worked with 2 people at this store, Monsef and Mark. Great experiences.They were so knowledgeable about their products and so interested in making sure I had all my questions and concerns handled. No rush, let me take all the time in the world to make sure I was ready to make the purchase. No pressure at all. A 180 from the experience I had when I went to Macys to look at mattresses. Might as well have been in the shoe department for all the salesperson knew aboutthe mattresses. Totally disinterested and uninformed.Definitely a 5 star rating at the buying end. Hopefully, delivery will bejust as smooth.

Our rep Marc, was knowledgeable and patient. We appreciated his guidance when making choices based on our criteria. And the prices were very competitive with others we had seen. Glad to have been able to try the mattresses in the store before purchasing. A positive experience overall.

Marc Tolentino is extremely courteous, professional and knowledgeable and provided exceptional service to make my purchase fast and easy. I look forward to doing business with him again. Thank you!

Marc Tolentino took great care of us and helped us find the right mattress at the right price. We were never pressured to make a purchase which was greatly appreciated. Hygiene practices were also in effect which we greatly appreciated in this time of pandemic. Overall, i had an excellent experience at this location and the staff was very good to us.

Great costumer service & sales representative. Sale Rep. Mark Tolentino assisted me throught my purchase & made sure that I left the store super happy & satisfied w/ my purchase. I will definantly recommend this store & sale Rep. to all my friends/family members. Thank you Sale Rep Mark Tolentino.....

Very knowledgeable and Great customer service from Mark!

I’ve lived in the neighborhood forever and finally it was time for a new mattress. My boyfriend and I saw some Black Friday/cyber Monday deals online and decided to stop in the store to actually try the bed out. We were greeted by Marc, who was friendly, easy to talk to, a great listener and SUPER knowledgeable about mattresses and just sleep in general. He gave us time alone and checked up on us periodically. While they didn’t get to honor the deal we saw online- we got an even better deal for a little bit more- but all worth it. A newer model, longer warranty, and assembly included. Marc spent a lot of time with us and I’m super excited for my new Tempurpedic! Thanks Mattressfirm and Marc!

The salesman, Akira was so knowledgeable and helpful. Amazing experience here, will be back!

Went well and no problems.

I want to echo the strong positive reviews for the experience that I had buying a mattress today.I also had the chance to work with Aliyah and was extremely impressed with her knowledge and approach in helping me find the right mattress - she asked all the right questions, adapted to my feedback, and clearly took her job seriously and with pride. I’ve always struggled to find a good mattress because I have a hard time articulating what I’m looking for but she made the whole experience both fun and informative.Hopefully I won’t need to buy another mattress for many years to come but until then, I’m going to refer everyone I know to this branch, and Aliyah in particular!

Mark gave me a good assistance to find the perfect mattress for me.

Marc was extremely helpful throughout the process

It was a true pleasure meeting Will at this location! Really needed a new mattress and was overwhelmed by all the info out there.. so Just came in to the store and got the best Most Professional Courteous and Friendly service anyone can wish for! This make a Huge difference in life to have someone be so helpful and knowledgeable! If only there were More great People like Will! With Much Gratitude !!!You Rock!!! :))) K`

Quick and efficient checkout process. Look forward to receiving the mattresses for the kids.

The best experience. Easy and breezy, very professional. Moncef was the best!

Marc, the store manager, was excellent at providing me with details about each mattress and helped me choose the perfect one. I highly recommend this branch.

Called and Rashad was incredibly helpful for me to buy the perfect mattress for the a great price and ensure delivery when needed. Thank you!

Aliyah made buying a mattress a FANTASTIC experience. She was an ABSOLUTE pleasure to work with - exceptionally attentive and informative, she was extremely helpful in guiding us to the perfect mattress (shout out to Purple) to fit our needs. Weve had some of the best sleep in years and owe it all to Aliyahs guidance!

I made a deposit on a mattress with a base and was assured the deposit would be fully refundable. After calling in the next day to cancel the order i am still waiting for the money to be returned. I am calling every week to assured the order has been cancelled and the money is on its way. Be ware of this 100% refund policy that stands for nothing

I’ve been working with Moncef, who works for Mattess Firm on Lexington Avenue in NYC, for many years to purchase all my mattresses for my home, for my kid’ homes and all of my business related requirements; Moncef helps me pick out the right mattresses and makes it super easy and seamless. Whenever I have a problem—he goes out of his way to provide excellent customer service. I’ve never been disappointed with the product—it’s reliable, comfortable and long lasting.

This is not the place if you need a mattress ASAP. We had a guest coming in from out of town and needed to pull together our guest room ASAP. They had a good selection but the delivery options are the worst.After running through the entire order process they let me know the delivery window is between 9am-4pm...I’m sorry WHAT?! They tried to assure me they would call me the night before to narrow that window to two hours but I’m sorry, that doesn’t work.In the world of FreshDirect, Amazon and seamless delivery everything under sun can come within a one hour window. I would expect that a company that only delivers mattresses that they might have mastered delivery.I even tried HQ, same story. I picked up a mattress from CASPER, took 20mins.

Im very impressed with the shopping experience. I walked in with my elderly mother and toddler son in tow. I was met with a smiling and happy to help sales person in Aliyah. She was extremely knowledgeable on the bedding and was very cognizant of our needs for a mattress for my mother. It took us very little time, with Aliyahs guidance, to find a suitable mattress. The purchase/negotiation was such a pleasure as well. We got a great deal thanks to Aliyah. I would certainly recommend anyone to go in and ask for her.

Friendly, loved the salesman!!!

Steve is the best! He is very knowledgeable and helped us to find a great mattress. Super nice salesman as well. Highly recommended! As a Chiropractor I could attest to his knowledge about mattresses and posture as well.

Great service from a very knowledgeable salesman at Mattress Firm on Lexington avenue in NYC.

After looking at a few different mattress stores, we tried out Mattress Firm. Aliyah was very helpful, and we were able to browse at our leisure without being pressured. Purchasing with Aliyah was a breeze, and delivery was quick and easy. She gave us the best price and service. Thank you Aliyah for a great experience at Mattress Firm!

Stephanie was super helpful in giving me advise on pillows and mattresses. I walked right in and found what I wanted in less than an hour. What is more, I did enjoy comparing different mattresses. Great shopping experience.

Excellent customer service! Ask for Kendra. She was a very knowledgeable sales person and spent a lot of time making sure I got the mattress that was right for me. She really put in the extra effort to make sure I was happy with my purchase. Great job!

Kendra is absolutely amazing.She was helpful, supportive, informative, warm, and above all professional. She really help me find an awesome mattress after 4 Long months of looking for the perfect one. I’m so thankful bc she really contributed to my love oft new mattress & warranty.So excited and with a peaceful sleep what more can a girl ask for.

I received thoughtful and enormously helpful advice and service from Will C. My goal was to find a firm yet comfortable cushion for a relative who was about to transit from her hospital to home after having her surgically repaired. Will listened carefully and identified a product that not only met her immediate need, which was crucial, but which she now will incorporate into her recovery, which was unexpected and wonderful.

5 stars (and 10 - if it were possible) for Robert Alexis Carreros help in selecting the right mattress and kindly taking care of our needs when we needed to buy and ship the mattress to our new home in California. Robert was patient and helpful with some of our last minute requests. Highly recommend the store and Roberts assistance. You will not be disappointed!

Good selection good people good prices but still ended up with a bed from Macys

Had the worst customer service experience at this location. Absolutely vile and unprofessional staff. I came in to check out the mattresses they had. One of the staff asked me what I was looking for. I just came in to see what they have, and I said that. She asked me few more times exactly the same question “what exactly are you looking for” and I explained that I’m just looking. After I said that the girl said, “Why are you coming into a mattress store if you don’t know what you want?” The guts to say that, I can’t believe someone with an attitude like that still holds a job. Neither this location, or any mattressfirm location is ever getting my business based on the people they hire.

Store was great. Aliyah assisted me with my purchase and she was friendly, patient, and cooperative. She took the time to review all the various types of mattresses and pillows. It was a wonderful experience for a long process!

Really happy with my experience at this store! The selection and prices were great and they were very helpful. Ill definitely come back.

Great experience! The store is well organized and easy to shop around. We had an excellent salesman named Zaheer who helped us find the perfect mattress!

Aliyah was great at helping me find the perfect mattress. She was very patient, personable and extremely knowledgeable. I would recommend this location to anyone looking for a mattress and suggest they ask for Aliyah!

I needed a mattress in a hurry and walked into this sleepys location hoping to find what I needed. Within a few minutes I was assisted by a very nice saleswoman, Irena, who helped me find the perfect mattress and memory foam pillows! Im expecting the mattress to be delivered tomorrow and cant wait!

We came to Mattress Firm looking for a twin mattress for the day bed for our new babys room. We were assisted by Aliyha who helped us evaluate a bunch of options. She patiently answered all our questions and even threw in some free pillows with our order. A plus service. Highly recommended

We wanted to upgrade from a queen to a king size mattress. We were hoping to just get the same mattress but Mattress Firm no longer carries the brand. Aliyah was great at helping us find an alternative that was close to what we had before.

I had a great experience here. Zaheer was super helpful and knowledgeable and helped my find a great mattress. He also gave me two free pillows!

Excellent customer service! Steve is extremely knowledgeable about the products, and showed us exactely what we wanted and needed even when we didnt know it ourselves!

I just arrived in New York last night and the first thing I needed to get was a mattress/bed. Prior to this I had been to a Sleepys in Brooklyn and it was an okay experience but this experience was great all due to Diamond.He kept it real the whole time. He showed me several mattresses and gave me the pros and cons and stuck to what I was looking for quality and price wise. I ended up getting a mattress. If it werent for Diamond, I probably would have gone to look for different deals but he sold me. He normally isnt here at this location but the Sleepys at Union Square. I recommend Sleepys and Diamond.

Wasted my time going there. The website says open today from 8am-8pm. I called to see if I need an appointment. No answering machine. They just hang up. Went to the store, it’s not even open yet. How could it have 4.9 stars? I’m giving one star because there’s no way to leave less.

I was in the need of a new mattress on a quick timeline and after several hours of browsing and walking the streets of NYC I stopped into Mattress Firm on 32nd and Lex Ave. I was assisted by Aliyah who, along with her pleasant demeanor, was very knowledgeable. She listened to my needs in looking for a new mattress while offering her best recommendation and comparisons for my price range.Overall great customer experience in purchasing a new bed and look forward to the delivery later this week, appreciate the assistance. Thank you again!

I came into the store and immediately was greeted by Monsef. Unlike other mattress stores we were not being forced to try mattresses out of our price range. Once we found the perfect mattress Aliyah was about to help us with closing details. They are a very professional team. If you live in the Murray Hill/ Midtown East area I highly recommend this Sleepys/ Mattress Firm to get your mattresses/ pillows.

This was my first experience ever at a Sleepys Store. Aliyah was extremely helpful in locating what I needed.Aliyah was very friendly, and took time to review different options with me.I will ask for Aliyah in the store when I return in January to replace my Queen Mattress.Thanks Aliyah!!!

Kendra is the best. A consummate professional and took very good care. She is the best!

I had a great experience at this store. I worked with Aliyah and she was very knowledgeable and the bed is amazing!

George and Kendra gave me the greatest experience I could have ever hoped for today.Thank You!Juan

Aliyah was so helpful and professional! She was a pleasure to work with and gave us exceptional pricing and service.

Reggie is wonderful! -- after hours and hours of frustration on the phone with multiple employees in my effort to solve a very simple issue, I physically walked into Sleepys on 32nd and Lex. Reggie was the first person who was polite, kind, knowledgeable in his work and determined to help me. Thank you so much, Reggie!

Aliyah found me an amazing mattress within ten minutes! Definitely ask for her to help..

Zaheer was very helpful in honestly breaking down the different mattress options. Great mattress buying experience!!

I love my mattress. Aliyah is a great sales person, grateful to meet her do business with.

Excellent experience shopping for and choosing our mattress with Aliyah. Waiting patiently for our mattress to arrive now!

The store is conveniently located and Zaheer was very helpful and resourceful. We found what we looked for here, the extra firm queen size mattress.

Aliyah was such a great help ! I Came in looking for a really comfortable queen sized mattress and she knew just what to show me . Ill definitely be back, thanks again to Aliyah for your amazing customer service .

Zaheer got me a great deal on a mattress and made sure I was set up for delivery with a mattress when I needed it. Thank you!

We had such a great experience with Aliyah the showroom manager, she explained what was the best mattresses in our price range and really took the time to help us pick the best mattress.

Aliyah was great. I told her exactly what I wanted/needed and she quickly found me the perfect bed - and threw in free pillows!

Chris Pitino was very kind and made us very comfortable. We are so happy with our Simmons Beautyrest. Great deal!

Aliyah is very helpful and experienced! She made me very comfortable with my purchase.

Great BBQ and good value, but can be very noisy at times. Great place to come with large groups.Biggest complaint is that the room directly to the right of where you walk in can be freezing/very drafty during the winter. People tend to hold the door open while theyre entering or waiting for people and theres nothing to block the cold air from that part of the restaurant. They have a open wooden frame thats a mock wall and serves more of an aesthetic purpose, and I really dont understand why they dont just drape it with a sheet of plastic during the winter. A cheap fix and would make a huge difference.This location definitely has better food and service than the Brother Jimmys in Union Square.

Amazing service, great prices. Aliyah was very helpful and informative, got me set up in less than 20 minutes.

Jameel was so incredibly helpful finding a quality, affordable mattress. They can even deliver same day!

Aliyah was incredibly helpful and courteous. This is an outstanding matress store and it is clear why these guys are the real matress professionals. Definitely recommend this location and company!

Steven was great!! Such an exceptional salesman.

Customer service was incredible! The store manager Zaheer Yassin was able to a match the perfect matress based on my needs. There are various options to choose from. Highly recommend this store!

Kendra was an amazing problem solver when we ran up against tough deadlines and technology issues, my roommate and I appreciated her help so much!

Very nice and friendly. Delivery next day with installation. Would recommend.

Great experience! Aliyah was extremely helpful and made the mattress shopping process easy.

Great experience! Zaheer was extremely helpful and made the process super easy!

Very nice store. Great service. Quick delivery.

Aliyah provided me with information i needed to know adout mattresses good people skills very professional

Incredible service. Everyone was really patient and helpful. Thanks!

Reasonable prices, very good customer service.

Wonderful service! See Aliyah for exceptional help and expertise.

Great easy experience! Steve was extremely nice and helpful.

Quick and easy. Great help from Zaheer

I was very Happy with the service at this company but not the delivery people.!

Great customer service!! Had an awesome experience! Thanks for the mattress :)