I ordered a bed in early August that I was informed will be delivered in October. I had no problem waiting. Three weeks after my order, I received email informing me that the carrier they use no longer delivers to my area, and I need to pay additional delivery charge or cancel the order. I opted to cancel. I placed the order because it included free delivery. Very deceptive business practice. A reputable company would have honored the transaction as ordered.

We bought a Kincaid dining set with a table that has a defective finish. They refuse to honor their own one-year warranty and refuse to invoke the Kincaid warranty on our behalf. In effect, they are selling factory seconds at first quality prices.

I ordered a very expensive lexington living room set and a bedroom set 4 months ago from Bedroomfurniturediscount.com and was getting updates from James the success manager. Months after my order was suppose to arrive, he emails me saying that they are still monitoring the order, followed by all kinds of delays and excuses. I even called my local delivery company deliveright and they told me they never received the products. This company is a joke, how are they still in business I don’t know. I contacted my credit card company and requested a dispute for refund for both transaction as he threatened to charge me 30% restocking fee for products that likely don’t exist. Never again !

I purchased a very expensive dining room set. I came in flawed. I have at least 7 flaws in the table including that it wasnt manufactured properly and doesnt meet level in the center. I have chips taken out of the wood, and the veneer is pealing. I have one chair that was obviously broken and glued back together. I have tried endlessly to have them replace this. They have sent two different technicians, who both say none of it can be fixed. I have asked for a pickup and return of the flawed product and they refused saying I would have to look at the cancellation policy. I didnt want to return the product, I just wanted what I paid for. NO flaws this is brand new.

I ordered a $1,500 bed. It came damaged.The boxes were not damaged so it seems to have been damaged before shipping.Spent the past month going around & around with the customer service staff & am not getting a resolution. $1,500 for a bed that looks like I bought from a dent and ding garage sale. HORRIBLE PURCHASE, SAVE YOURSELF THE TROUBLE and buy from anywhere else!

This company is definitely a sham! DO NOT ORDER PRODUCT from here. I unfortunately read all the reviews too late and now am caught in the same game. They delay deliveries several times spanning over months. I do not believe they ever had the furniture on hand. Customer service only reaches out 4 weeks past the “ship date” to tell you it still hasn’t shipped. This has happened twice now so I’m 2 months in. Save yourself the scam and purchase anywhere else!!!!!

Its been 2 months since I placed my order and theres still no time frame as to when I will receive my bedroom set. Never again.

This store is selling from bedroom furniture discount!Claiming its new but it’s notStay awayBunch Indians running itVery sad !

Today I was shopping online at bedroom furniture. I was on the chat with KATE ! She guided me through the process with ease and patience!!! I found 2 sets l liked. I shopped in the stores so I knew pretty much what I wanted. I narrowed the sets down to one bedroom collection. Then KATE worked her magic fingers and came up with a price I could not pass up!!!So thanks to KATE in 4 weeks I will counting sleep in style!!!I received the bedroom set 4 weeks later and WOW is it GORGEOUS!!!!! White glove service was great!!! Thanks !!!!

Ordered a Bernhardt Jet Set Console table. Was told item was in stock and would ship in 4-6 weeks. Charged my credit card and everything. 2 weeks in I get an email saying my product has been discontinued and order is canceled. Absolutely terrible communication from the company. Will never order something from here again. On top of it, they pressured me to give a 5 star review!

Representative KATE was one of the most pleasant, informative, and helpful person I have ever had the pleasure of chatting with. My experience was very satisfying and I look forward to receiving my order! Thank you!!

I had some questions about a potential order and John reached out to me. He was very helpful and patient and made the order process easy. I look forward to receiving my item!

My mom was looking into bedroom furniture for my kids and of course had some questions. She had an online chat with Ariana and said she was wonderful. My mom mentioned that Ariana was extremely knowledgeable and that if I had any questions that I should speak with her because she was so helpful! I actually did have a question and was lucky enough to be connected to Ariana! She answered my question promptly and professionally! Thanks, Ariana for helping us order some super cool bedroom furniture for my kids! They cant wait!

I purchased a vanity set online in March. This was the first online purchase for substantial items. On a consumer level I received excellent service through various questions, changes and final delivery. The website has great customer service and is very informative. When the merchandise was delivered and setup the service was again excellent. To conclude the actual set is in my master bedroom and is very beautiful. This set could not have been obtained locally and is the highlight of the room. I did not image I would enjoy it as much as I do and it makes the room resemble royalty, It is amazing how such an item can be so wonderful and such a pleasure for a woman of my age.

I placed an order with Ariana today and she was Fabulous!!!. She handled everything so efficiently and thoroughly. I had a special circumstance where I am buying a house and didnt need delivery for a month. 3 other vendors selling the same bed turned my order away because they couldnt hold merchandise. You would think for a $4,000 order, someone would figure out something. No one did, until ARIANA... She made it all happen and quick. I highly recommend working with Ariana. Top notch professional and warm as well. Definitely ask for Ariana!

I just ordered a dining room table from Bedroom Furniture Discounts and had the pleasure and good fortune to have Ariana help me. She was beyond patient and so very helpful. I think most of all I appreciate that she was honest with me about the expected delivery date after researching the timeline; unlike another site that I had originally ordered from! Ariana also explained the process that they do not charge your credit card until it the item ships from the warehouse and that it is just an authorization/verification for the said amountThank you Ariana! You were awesome from the beginning to the end right down to checking my spam for the email!

The delivery guys were GREAT and very professional and hard working. The Prentice bedroom set is beautiful!! They even noticedthat we didnt have a headboard and inquired about the delivery, wondering if they were in the wrong. Unfortunately, you didnt have the headboard that we wanted, so we had to order it separately. We will definitely use your company again. Thanks, Lourdes, for your personal touch and letting us track our progress every step of the way. We were very happy with the two week turn around. (Have to wait 5-6 weeks for our headboard from another company...)

We ordered a bedroom set to match our bed. It came in on time and was set up professionally and with kit gloves. The mirror did come in damaged - but it was replaced a couple of weeks later with the same great service. I highly recommend this company.

It seems suspicious that they have not responded to my emails and that they are say they are temporarily closed. I ORDERED SOME FUrniture and am unable to track my order?? I have no other way to see if my furniture is being built the status thereof etc.!!

My ordering experience with Bedroom Furniture Discounts was exceptional. First, I used the online chat to clarify certain aspects of the products and delivery - Julie was very helpful in that regard. Next, when I was having trouble completing my order, a young man named Nash Sharma gave me a call and helped me complete my order. He was so helpful! This has been an amazing experience thus far, and I am excited to receive our new bedroom furniture! What a wonderful company and group of employees. The prices are great, too!

Natalie was very helpful in making my purchase possible since I did not need the usual minimum purchase amount. The piece was exactly what I was looking for and couldnt find it anyplace else so it was especially important to me to be able to buy it. Only just placed order so I can only speak to the good Customer Service experience so far. Thank you Natalie.

Altair is amazing!!The experience that i had working with Altair the Customer Service Rep tracking a purchase that was back-ordered and then dealing with a manufacturer defect, was unmatched by any other Ive had, particularly dealing with an online furniture reseller.Altair followed up with me on a consistent basis, responding to emails within 24 hours, calling the manufacturer directly and provided his direct work contact number, All questions and concerns were dealt with on an immediate basis.I will shop at Bedroom Furniture discounts again and recommend that others do the same

This company has the best prices around and THE BEST customer service. Nancy was by far one of the best furniture specialist that I have ever dealt with. She was responsive, helpful, and was able to get approval for a nice discount! She made me feel like a valued customer. This is my 1st purchase with this company but wont be my last! Thank you Nancy!

Andrian was a wonderful help through the entire purchase process. My dining table was everything I imagined and more. I must say it was one of the best experiences I have had with my home furniture shopping. The delivery was very fast, communication was impeccable and the product is breath taking. I am certainly thinking of purchasing my living room furniture from the company as well. I highly recommend them!

I just ordered the Hooker Furniture Palisade bed set that Ive been shopping around for in trying to get the best deal!!!! Nathan D. helped me with a great deal and was super patient and helpful with all the questions that I had. I wont be getting the furniture for another 6 weeks or so but I cant wait. I will definitely be coming back to buy other furniture (assuming my platinum glove delivery goes well)!

Very easy to work with and excellent customer service. our specialist Kate was extremely helpful.

Ariana was awesome. She helped work out the deal and I was able to order the item successfully.

This is a review on the chat service from Natalie, support service. She was extremely professional and prompt in her replies. Because of her patience - she was unbelievably available for three full hours!!!! while I measured my space, researched other companies, the manufacturer, etc.- I ordered a new pub table and barstools. I will review again once I see how the delivery, set up and quality of product is. Thanks Natalie!

My experience was AMAZING!!! Patrick let me know where we were in the process every step of the way and even went above and beyond when I had an issue with my order and got a replacement piece shipped directly to my house expeditiously! His professionalism and customer service is second to none. Thank you!!! I highly recommend this company and Patrick in particular!

Natalie, Provided me exceptional service. Very professional and knowledgeable. It was quick for me to place my order and Natalie answered all my questions with great detailed. I am extremely Happy. Looking forward to getting my order soon. :) :) Happy Customer.

New review: Bait and Switch...got a phone call that they couldnt deliver!!! It would be an extra $199. Canceled my order :( TO GOOD TO BE TRUE. Original: Ariana was the best agent! She was so awesome. She helped me find what I was looking for and made sure I was completely satisfied! I was! Thank you Ariana for a great price and White Glove Set Up!!! Cant wait for my daughters bed frame to come!

I placed and order with Ariana today and she was excellent. Fast, helpful and helped me place an order at a great price. I would definitely recommend working with her. I will provide and after review after the furniture is delivered and set up.

This company is awsome I never dreamed it would be so easy. Great customer service with Walter and Sharon outstanding reps.

Today, I had some questions while I was on the TVStands Outlet website. Kate was prompt, friendly, and professional. She was able to answer my questions and I appreciated her assistance!

I had a great experience with Bedroom Furniture Discounts. I had recently had some very bad experiences with a well known furniture chain. I waited weeks for a living room set, missing my original delivery date due to manufacturer delays, only to get something that was not exactly what I ordered. I also ordered a dining set from another online business, only have it arrive in pieces, damaged beyond repair. Things were not looking good.I still needed a bedroom set, so I took a chance and ordered one sight unseen from Bedroom Furniture Discounts. The price was at least $800 less than other sites selling the same set. When the bedroom set arrived, my jaw just dropped. It was every bit as gorgeous in person as it had been in the advertised photo! The guys who delivered were right on time and super nice, as was Andrian from customer service who followed up with me after delivery and stayed with me for several weeks as we worked out a minor issue (sticky drawer).I couldnt be more happy with my new bedroom furniture. I wish I had ordered my other furniture from them.

I purchased a credenza from Emma Mason through Mark Gregor and it arrived on the day promised. It looks beautiful and in pristine condition. The delivery went smooth...had it set up and in place in under 15 minutes. I made another order through Emma Mason and am anxiously awaiting it. One last thing, the credenza was $240 less than if I had bought it locally, and delivery was free. Thanks!

Delighted with new bedroom set. Service was great as they put everything together and in place. Took their shoes on and off every time they came in the house.Delivery was prompt and Andrian was persisted in tracking me down and getting me a delivery day that worked for me. I was very busy and hard to get a hold of and they still got it scheduled expeditiously.GREAT experience start to finish and I love the furniture.

We ordered a formal dining set. It was delivered on time.. The customer service manager Andrian was very attentive and took care of informing us every step. Thanks so much for being so attentive and taking care of the process. We really appreciate your service. This is our first time ordering an expensive furniture online, but you guys did really well and now we are comfortable to order any other thing from your company :)

What an amazing customer service experience! Nathan D. is very informative, knowledgeable, and most of all very pleasant to talk to. He knew exactly what I wanted and walked me through my order, AND reassured me that he would stay on the call until I received the email order and went through the details. Very patient when answering my questions.I am in total awe from when I made the initial call and spoke to another representative the day before and advised that I speak to a specialist the next day to answer my questions - she was very helpful as well! And she even passed along the information to Nathan to warn him that I would be calling...unbelievable! I was immediatley then transferred directly to Nathan...now thats customer service!Nathan, thank you for the quality of service! Truly enjoyed and appreciated doing business with you and your company. I will share this with my family and friends.

Great website with great deals. Shipping of furniture came quicker then stated. Delivery men were awesome as set everything up quickly. I would highly recommend to anyone to get best deal around. Jade was also wonderful with assisting with everything and following up.

Great job done by Pam! Made the sale easy and efficient.

The cabinet arrived on time and perfectly. Although it is beautiful, it is not exactly what I expected. The finish is described as frost which I thought was a color and not a texture, but it is fine. When I looked at the close up of the picture on the website it appears to be smooth. Also, I asked the customer service dept (I should have asked Andrian who was extremely helpful with other questions) if there was an on/off switch and she was going to find out and get back to me but I found a button. It would have been helpful if there had been some info on it. Overall, I am very happy with it. One small problem was that we had difficulty opening a closing the top drawer. A small screw fell out and now it is working properly. Although I give it 5 start, it should probably be 4 1/2.

My interaction with Nash was very nice. He explained all the details and answered questions in a very candid and forthright manner. Speaking to him gave me the assurance that the purchase process was being handled well.I look forward to a similar experience with the delivery of the furniture...hopefully soon!

Communication done well. Product great quality. Local delivery company very polite, prompt and showed great care in their work. Patrick was the one who coordinated the whole process and made sure I knew when and where things were in the process of my order.

I just worked with an online support gal named Natalie (NASH). She was honestly nothing short of phenomenal. What a seriously great and successful purchase experience. Wish there was her kind of service with every buying experience.

Andrian was awesome! He sent me regular emails to let me know about my purchase and what stage it was at. I felt very appreciated and my furniture was delivered when expected. The furniture was in tip top shape and had been handled with care. I highly recommend these folks...

I placed and order with Ariana today and she was excellent. She was helpful, fast and helped me place an order. I would recommend working with her. I will provide more feedback after the furniture is delivered and set up.

I had searched for North Shore bedroom sets and finally found the one that I wanted at a price that I thought was fair. I had some questions about the delivery process and chatted with Wendy who answered all of my questions. She was very knowledgeable about the product and the entire ordering and delivery process even upgrading me to Platinum delivery and giving me a discount.

We are very pleased with our purchase. We bought a bedroom set with 5 items. Very happy with the service. The online representative worked with us (via chat) as we placed our order, went over everything with us, told us about additional discounts that were not available on their webpage but she was able to give them to us. There is an online order tracker link that is provided and we knew exactly when the order would arrive. White glove delivery was also very good. They arrived, assembled and left within an hour. Very professional. Thanks.

The salesperson (Andrian) was extremely knowledgeable and took care of my order proficiently and professionally. He advised me of current promotions to make the deal from Bedroom Furniture Discounts impossible to refuse!Im confident my order will arrive on time. Will definitely order from them again.

John was wonderful. He made it so easy

Thanks Ariana! I finally ordered a new dinette set after browsing the site for about a week (prior to starting my chat with Ariana). I was delighted to have worked with Ariana in completing this task. She worked diligently sending me different links to various dinette sets until I was able to find the one that made me say WOW. Thanks Ariana for your patience, dedication and passion.

Had a great ordering experience. It wouldnt let me check out because I wasnt at $999 free delivery. Sandy assisted me over chat and got everything taken care of in a matter of minutes. Ive been looking for this dresses everywhere and was ecstatic to find it in stock here!

Placed an order over the phone with JOHN. He was very helpful throughout the entire process. Thank you!

I was looking at dining room furniture online and had some questions so I called dining rooms outlet and talked to Andrian and he checked on the set I was interested in and was able to walk we through the process of placing the order for the set I wanted. He was very nice and informative and was able to give me a discount on my delivery very happy with the service he provided

Walter Was very helpful and patient in guiding me thru the ordering process

A huge shout out to Ariana.She was able to offer me an awesome deal for a bedroom set. She was very patient with my questions and helped me buy what I needed for an excellent price. Thank you Ariana once again !

Best prices by far! Easy delivery as scheduled. Great customer service! Plan to buy more from them in the future

We were looking for a home entertainment center and found the perfect one on this site. We had several questions and Nancy came to our rescue on live chat. She was amazing and helped us out in every way! Thank you so much Nancy!!!!

I received a beautiful Parker House Entertainment Center. Great quality and customer service. Very impressed with the delivery company and the customer service I received from Andrian. Considered purchasing from a local Furniture store and was hesitant with an online purchase. I will definitely be purchasing from this company again in the future.

So for so good. Ariana was very helpful. We have our fingers crossed that things will get here on time and the delivery will be done properly.

Nash answered all our questions - and there were a lot of questions! He was very patient and helpful with the entire ordering process. We are so excited about the money we saved and cannot wait for our new bedroom furniture to arrive!

I bought two items from this organization and was greatly assisted by Natalie. She was great online. So far so good. I am waiting for delivery.

DUPED! I purchased a 4 piece bedroom set with an extra nightstand. List price for all was $4,064. I was given a discount code for 20% off by manager Andrian, bringing the cost to $3251. After working with Ariana, chat specialist, she asked me to review her once I placed my order, which I did, rave review... HOWEVER, once my order was placed, accepted, charged, and review of Ariana given she notified me that they were no longer giving the 20% discount because they changed their price - so she CANCELLED my order! I have never seen a store go back on a deal THEY gave... Especially after processing my order!

Amazing. Four and a half hours of searching, helped through Chat by Wendy Ariana, Natalie and then put the order in with Nash. Cant wait for the new dining room set to be delivered. Patience is the key word here.

Great experience & John Idicula was very professional and helpful!

Natalie was very helpful to help me place an order which was under the minimum amount required. The shipping charge was reasonable, and her service was fast and satisfactory. Thanks Natalie!

Mr.Nash was my sales representative. He was amazing!! Mr.Nash was very helpful and patient with me. Best customer service ever! I am in love with this company!

Unforgettable, Ariana, the girl I spoke to, won me over even though I was going to buy it from a friend here at the beach. I think a lot of a company that will not let you leave until you are happy. Thanks again. Gary

Order, delivery, and set up was perfect. Took a little time to get the furniture but it was well worth the wait. Would defintely recommend them, you wont be disappointed. Thank you!

Natalie was a terrific help in placing my order. She was efficient and reassured me that my order was being processed safe and securely. Kudos to her.

Best online furniture shopping experience Ive had. Andrian kept in touch throughout process with status updates and follow up after delivery. Would not hesitate to order from this company again.

Kate was especially helpful in finding what I was looking for and answering specific questions about the quality of the item.

Mark Gregor was great to work with. He kept me posted through the entire process until my furniture was delivered. I would definitely do business with this company again!

Nancy helped me find exactly what I had been searching for. She was amazingly helpful. I enjoyed the shopping experience and am looking forward to receiving my new furniture.

I ordered bedroom furniture on line, which I have never done before and it was the best experience. Adrian kept in touch with me to let me know the progress of the shipment. He later contacted me to see how the delivery was . We had a damaged chest of drawers that was dealt with, with out any problems. We received the piece and have been very pleased with everything. Again Adrian contacted me to see if everything was alright. I have never had such an experience like this and was hesitant doing it on line but I believe this is the way to go instead of going to all the stores and dealing with sometimes unpleasant people. Thank you Adrian for making this a pleasant experience

SEAMLESS!! Ariana was a sweetheart! She answered every question, she was thorough,efficient and helpful!! This is the most AMAZING company to do business with!! I will surely buy from them again and again! Thank you again,Ariana!

I almost bought from another place, glad I didnt! I live my furniture! It looks like I paid a lot more then I did! I will buy from here again! And tell others! The delivery guys were great and very nice! I have to thank Andrian, shes the best! And helped so much! She was very patient with me, and helped me all the way through the process and explained everything, and made sure I was up to date when my furniture was coming & its nice they call when they are on their way, I like that better then not knowing when they would show up. Bedroom furniture was the easiest to order, and has the best prices from any other place I have gotten furniture from! And the furniture is very nice! Wont be going anywhere else! Thanks again Andrian!! Your the best!!!

We worked with Nathan D. He was easy to work with, gave us a great price, and followed up with us on some of our concerns. He answered all our questions and got up to the minute informatin from the manufacturer on product availability. Will definitely order from this company again.

I ordered a large sectional from Discount Living Rooms. The entire experience was easy and professional from the order process to delivery. Andrian communicated with me every step of the way. He took care of every question I had very quickly. I recommend buying your furniture from them and hope that you get Andrian as your customer service rep.

I just purchased a Bedroom Set with Nancy online and wrote a review. About an Hour later I realized I had ordered the wrong style and contacted Nancy via chat. She changed my order within 20 min with the same price as the one I changed to was a couple more dollars. She is just an Angel. She has exceeded my expectations. Very happy customer. :)

A tremendous experience working with Nash and I highly recommend this company based on the superior customer service, knowledgeable experience of this company colleague. I will definitely purchase from Bedroom Furniture Discounts in the future based on the customer service experience with Nash.

We purchased two sofas from Nash Sharma today. He provided exceptional customer service to us by easily processing the purchase over the phone at the end of his work day, provided details of our shipping timeframe (4 weeks) and process, and gave us a discount on the platinum white glove delivery. We recommend using Nash for your order!

This was our first time shopping with Bedroom Furniture Discounts, NY, NY,We purchased a HOOKER furniture coffee table thru AMAZON, We got a really good price! There was a little issue with delivery but Bedroom Furniture Discounts worked it out for us! Bedroom Furniture Discounts customer service was very good! We are pleased! Thank you Asif!

Just ordered a bedroom set today so i havent received my furniture yet. However, my experience so far has been excellent. Nancy helped me. she was very patient, professional, and answered all my questions, and i had a lot of questions.

The order process was quick and easy. Joel understood every detail. The delivery was seamless and timely. I love my furniture.

Natalie was fantastic. She was quick, and provided great help with a tricky shipping situation that we face. Glad that I found BedrroomFurnitureDiscount, Looking forward to a long furniture relationship.

Amazing price, Amazing customer service and Amazing delivery. My mother LOVES her buffet! THANK YOU

Ariana was outstanding in customer service, answering all my questions and staying online until everything was complete and final. I appreciate all your help and keep up the great work!

Cannot tell you how happy we were with this experience. Phenomenal company- efficient, accurate and thorough.

Adrian Abella did an excellent job helping me today. He explained everything in detail and answered all my questions. I look forward to receiving my furniture and placing another order in the future!

How this place gets any good reviews is beyond me. The only thing worse then the cheap furniture and mediocre service is the fact that they contract out the delivery. You better hope they dont have any issues with the delivery because if they do youll be out to dry! In the end they gave a small refund but it didnt begin to cover the time, cost and hassle factor.

This was my first time to order a big piece of furniture over the internet. I was a little hesitate to do so. It turned out to be a positive experience due to Andrians help! Love my furniture and will order again in the future.

I purchased a beautiful 8 piece dining room set from this company not only was their prices and quality excellent but the customer service I received from Joel Rodriguez was outstanding!!! I am so excited for it to arrive because I searched and searched for high quality merchandise and I finally found it here I recommend this company and Joel to everyone you wont be disappointed!!!!

Ive only experienced the purchasing experience, but I have to say that their customer service is about as good as you will find. My order wont be coming for a couple weeks (at my request) so I cant really comment on that side of things at this time.Fast forward - now Ive received my order. I have to say that the customer service team has been great. Ive worked with Asif, Alin, and Andrian all of who were excellent. My order arrived in good shape, but it did take a long time to get here (1.5 months from the time I asked if it could be delivered).The price I got on the items I ordered were exceptional. Therefore, what I would say is that if you want great prices, a responsive customer service team, and dont care about getting your order right away, then Bedroom Furniture Discounts is a great place to look. However, if you need your stuff in

Ariana was great. Easy placing an order with her. She was extremely helpful.

Furniture was exactly what we wanted. Delivery was perfect. Delivery personnel were very polite, courteous and careful.

Was a great help answered all questions proffesionally. Natalie was a great help through the process . Was very easy

Just ordered a bed from them and Nathan was very pleasant and helpful.Would order from them again, great pricing!

Great! Ariana was professional and helpful throughout the whole process. Would highly recommend.