The entire staff was helpful and knowledgeable. Specifically, Megan and Jeff went above and beyond to ensure I was taken care of and my vehicle was repaired same day. I received an in-depth analysis of the issues with my vehicle and offered payment options, as well as a service plan going forward. I cannot recommend Megan and Jeff enough. Jeff’s leadership and care for his customers is prove. through the highly efficient team of service members.

Our sale’s consultant James was very nice. He answered all of our questions. The process was very smooth we were in and out in 90 minutes. That included the dealership detailing the vehicle as well. Thanks for a great experience!

This was the fastest car buying experience I have ever had. They had the vehicle I wanted with the right color and features. The salesman was very knowledgeable about the vehicle. When I went to purchase the vehicle, I was able to submit my information ahead of time to speed up the process, and reduce my time spent at the dealership. The financing was completed seamlessly, and I was able to get in the bracket of my price range for monthly payments. Every employee I came across was smiling under their mask, and displayed high levels of professionalism. The bathroom was clean. The showroom was beautiful. Again, the salesman was wonderful. He helped me to set up the phone app, and took the time to explain each function on the app. I had the pleasure of speaking to the manager who was pleasant and well spoken. Overall, this was the best experience I have ever had purchasing a vehicle, and let me tell you, I love my 22 Eclipse Cross! Thank you for everything! I will be recommending this location to everyone I know! I give this dealership a 10 out of 10!

Very friendly and curtesy of staff. Will definitely return in future.

My experience with all involved was fantastic everyone was so nice and helpful. James is the best really listened to what I was looking for and between James and your financed department made my dream come true.

Douglas Bove and Shawn were awesome to buy a car with.

Brian Stanton was a very knowledgeable sales person. He came recommended by my parents who also purchased from him. He really takes the time to get to know exactly what your looking for. He was very insightful about different trims and features. Took the time to make sure I knew exactly what I was getting. I purchased from him because he just didn’t “sell me a car”, he made sure it would fit all of my everyday needs and concerns. If your looking for a new car make sure to go see him.

Luis Ortiz was exceptional!!!Joe in the financial office was quick and smooth and Mr Dough answered every question with a smile. The overall experience was flawless from start to finish as I went in very doubtful I would leave with what my heart desires at a price I could afford ( a car no one else had driven). My heart is elated and I’m very grateful for Mr. Ortiz!

Shawn was an awesome salesman. Funny, sweet and patient.

Shawn was very attentive to what I was looking for. He was patient and got me into a new car that same day. I couldnt have gotten my car from a better place.

Best Dealership Ever! They gave me a lower monthly payment on my mirage & even got me a better interest rate & this is my first car we talking about low monthly payment & good interest rate & a brand new 2020 vehicle. Can’t beat this anywhere, special shout-out I have to give to the Luis Ortiz for hooking me up man your awesome! & I’m only a teenager so this a big benefit for me you won’t find this any other dealership.

Yes I cant understand I bought a car on 9/8 around 7:45 pm called said I wanted a smaller vehicle on 9/9 and 9/10 and didnt get a call back went they gave me a different car a cheaper sticker price, but was very reluctant. I end up paying more than the first vehicle because they said I had to trade it back not exchange it. I clearly said me my $2000 back. Oh let us help really I couldnt exchange it so they charged me $2,400 for having a car for 2 days so they said the bank has the paperwork Capital One owns it now really. Im penalized because they did not take it back the law states ( YOU, THE BUYER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT. ) CHAPTER 543 House bill 526. I was back in time and called numberous times. They did not grant it to. So basically you are trying to stick me. So your solution is to stick me with a car that had a price tag of 25,624 with $29,000+ sticker that about $5,000 difference where they loaded in negative equity off of brand new 2020 outlander with maybe 40 miles on it versus The outlander sport less amenities on the sport payment stay the same only thing they can say we got your cheaper interest rate but you loaded it with other fees and Im paying more explain that to me. today is Saturday the 12th Ill be back Monday and I hope things are better. Give me the original car back with the same interest rate you got me. and we have a deal, Im not satisfied Im going to keep telling my story until get this resolved. Im going to get my $2,000 cash back that I gave you and you going to remove the inquiries of my credit report because you try to screw me and its not fair this has kept me up since the 8th I didnt sleep last night Im not sleeping tonight only because somebody tried to get over come on just be fair.

100% recommended. Go visit Cecil in the service dept., he’ll take good care of you.

Excellent service the people were fantastic. What experience. 👍

Good at giving a detailed description of physical needs of car, but negligent on mechanical needs. I was advised that I needed tie rods and a left axel, but 2 days after paying 500 dollars for the tie rod job, my car breaks down for a timing belt, that no one ever even checked to see if I needed. Not to mention I paid for the parts to the tie rods in advance, and on the day of the work they said that the manufacturer doesnt make those anymore. They said they would refund my money for those parts, I waited two weeks, just to find out they never did the paper work, so Im still waiting for my money to come back to me.

Loved my time there they made me feel comfortable at a time when I was so unsure and they got me in a vehicle that day like they said they would

I dropped my car for a routine oil change and it has been a nightmare since! I was never notified that my car was done and as it was getting late in the day I called to see what was taking so long only to be told that my car had been done! I go to pick my car up and the check engine light was on!! The light was NEVER on prior to me dropping my car. Because nobody called me to tell me it was done I got to the dealership late when the advisors and techs had left for the day. The girl at the front was no help she couldn’t even read my paperwork and stated to me “I wish they would teach me how to read it” I’m a consumer and not employed there so how am I supposed to read it? I asked to speak to someone about my engine light being on and she said they had gone for the day and circled a name on my paperwork to call. I called on Thursday to speak to the person on my paperwork Megan Cox only to be told she wasn’t available and the person took a message and assured I would be called back. I called twice more and was never contacted. I called AGAIN on Friday and finally spoke to Megan. I told her my issue and told her I scheduled an appointment for Monday and she apologized but she also explained if the issue wasn’t covered under warranty there would be a diagnostic fee of $119-129 I can’t remember the actual amount. This is terrible I drop my car off perfectly fine and now this! I would never return and never refer anyone here!!!

I would suggest to be very careful when you go to this dealer. I specifically enquire for 2 years lease on the mitsubishi model and Hyundai model. The store manager did confirm me that they are able to do 2 years lease,but I went to the store he told me mitsubishi does not do 2 year lease.And on specifically asking for 2 year lease pricing for Hyundai models even before touring the place and they still kept on talking about 3 years. The store manager provided me incorrect information just to get me in the store.Will never recommend to anyone...

Though Megan was at at mercy of delivery people, tech, and her supervisor which delayed my vehicle returning to me by 5 days. Something more could have been done about a loner vehicle to me as this added 200 additional to my costs

The sales department is wonderful. Brian and Doug helped me find the perfect car at the perfect payment. No pressure and they all bent over backwards to get me the perfect deal

Very nice staff, extremely clean restroom.

My fiancé and I were looking to purchase a larger vehicle for when we start our family and Brian Stanton couldn’t have been more helpful. We left feeling comfortable in our new purchase and in the treatment and care we received. He was patient and understanding when we were indecisive and he made sure we weren’t rushed in our decision. Thanks again Brian!!!

This is the first time I am not comfortable with the work done on my vehicle, and now it seems I would have to take my vehicle to New York and pay a second set of money to get the job done correctly.

Work was done on time, without any extra problems or cost.

Like I say their good at what they do!

My cousin purchased a Mitsubishi Outlander and she loves the vehicle so much that I had to go purchase my own vehicle from them. I agree with her, Hertrich Mitsubishi is a great place to do business.

My advisor Megan was extremely efficient. I admired most that she was the only advisor available at one point but still managed to be thorough and available for all my questions and concerns.

I WOULD LIKE TO THANK JACK AND BRIAN FOR DOING THEIR ABSOLUTE VERY BEST TO GET ME IN A VEHICLE.

Brian Stanton was pleasant to deal with was very knowledgeable. It was a great experience all around. Nick Florio was fantastic too. I will definitely be recommending them to all my friends and family. I love my new OUTLANDER! I believe Trish was in finance. She was wonderful too. I appreciate all the safety measures for COVID also.

My experience at Hertrich in New Castle was one of the best experiences that I’ve ever had doing anything EVER. Brian Stanton...the sales team member who helped me along with the manager(my apologies for not remembering his name)...did everything possible to get me into the kind of car that I needed and I am eternally grateful to have met both of them and for the experience.

Great overall experience.

Luis was very knowledgeable about the vehicles that I looked at was a great sales person would definitely recommend him next time I’m looking for a vehicle

Advisor was very professional and informative about what was going to be done to my vehicle and I felt totally satisfied with the results

Do yourself a favor and dont buy from Hertrich dealerships especially in New Castle. They will overcharge you on fees and tag money and then pocket the difference. And if youre lucky enough to catch them like I did ripping me off, you can forget about getting your money back or it will take forever. So do yourself a favor and skip the hassle and just go buy from somebody else like I will next time.

Great place nice people.

Nick Luis and Trish were are the best i cant wait to send all my friends to them to get there new car!!!!!! i never got a car so easy!

James was nice and very helpful.

Wow. Indescribably wonderful service. Shout out to Cecil for taking care of my Outlander so quickly.

WHAT AN AWESOME TEAM!!! WOULD NEVER BUY MY CARS ANYWHERE ELSE

Adam was extremely helpful and honest throughout the entire process. Though he was there to answer any and all questions, he did so while keeping me at ease and without any sense of pressure. I highly recommend this dealership.

Everyone was very friendly and I had no problems and the wait time was short.

So happy with my 14 Hyundai 😍😍😍 We couldnt even tell that it was only our salesman Jakes 3rd day on the job! He was extra thorough in making sure the car was a good fit for me and that I left with exactly what I wanted. He had a great personality and made my husband and I feel right at home while we waited. I decided to call him Hitch because hes such a good matchmaker.Thanks Jake!!!I mean, everyone else was cool too but besides leaving with a great car, he really was the highlight of the entire experience.

Excellent customer service. Gave us a fair trade-in value and made the experience very personable.James and George were easy to deal with.

The manager didnt have time for there customers. not polite or professional.

They are under new management who is very customer service orientated. Any problems you have had in the past Is history. I gave them another chance and so should you. Make sure you visit Nick he will make sure you have the best experience.

I had a great experience with salesperson John V while buying my 2018 Outlander PHEV. John was super polite, not pushy at all and worked with Sales Manager, Nick to get me where I needed to be. Very fair. This is an amazing vehicle that many in the U.S. dont know about. Amazing MPG for an SUV. The all electric mode is so quiet. Regenerative braking makes driving interesting again. Test drive this awesome vehicle!

I was actually running late for my appointment. Service took me anyway. I was in and out in less than an hour.

I bought a new vehicle. Adam and Joe were great helping me with chosing the right vehicle and get me the financing to get me into my new vehicle. WAY TO GO GUYS!!!🤗😄

My car was bought here back in 2016, and theyre still good to me. They inform me via email on new vehicles and when so need maintenance on my car.

I went to get my Lancer serviced there a few times. I wouldnt recommend it. You pay dealership prices and I expected good service for what you pay for, but theyll straight up lie to your face to get you out of there. Wish there was another mitsubishi dealership in the area.

Honest prompt courteous service.

I love it

I went to Hertrich Mitsubishi to get a second key for my 2002 Eclipse, which I bought used.They told me that copying a key would cost $80 and take 45 minutes. I told them I thought that was expensive for a key and a long time to wait. I told them that I had an appointment in 90 minutes.They assured me that I would definitely be out of there within 60 minutes.I agreed to have the key made. It was not ready until 75 minutes later. I went to pay for it. They tried to charge me $190.I missed my meeting. They have a worthless key.Their service is awful. Do not trust them. Write down the name of everyone you talk to. Better yet, record everything they say to you. They think the customer is always wrong.I only lost 90 minutes of my time.You have been warned.

The service department staff was so friendly and nice. The got me in and out so I could continue my day!!!!

Jimmy completed the job well and quickly

Beautiful new cars 2018 Outlander really nice decent price and the salesperson James awesome person

Fast efficient sale. Thanks Ty!

Dan and Andrew, thanks for your help in making this deal. Still loyal customer to Mitsubishi because of you two.

I didnt buy, but I felt eventually after another 2-3days thatd offer a good deal for my trade.

Nope.

Good people, I just had some miscommunications on paperwork for financing. Everything straightened out and I have no problems referring them to others

A bit unassuming between Acura and Hyundai, like an after thought

Fast service. Not overpriced.

Please avoid this place... Unless you are close by they went shuttle you home and dont have cars to rent for the day...

Nice place and nice workers:)

Great place to purchase and service

Wasn’t given the time of day! Had cash! Sorry guys your loss!

I live in Dover I drove home to wait they called me and told me my car was done when it wasnt even started yet so I ended up sitting there for hours waiting on them to fix my car when the whole point of dropping it off was not to have to do that also they added Michael to my name and Im a woman

The GM is a complete tool.. Treats customers Like children

One can only wish there was another mitsubishi dealer around to deal with because this place has gone downhill.

I love the cars here

Great customer service

Great customer service

Excellent service

Excellent service

Terrible deals

Attitudes from staff

Overpriced

Nice necks;