I worked with Christi at this dealership and was hands down one of the best experiences I’ve ever had when purchasing vehicles. I met with her with no intentions on buying a vehicle my first time visiting the dealership but with her knowledge of the 2020 MDX I was interested in, the comfort and care she showcased and ability to work with what I needed won me over almost immediately. I ended up trading in my 2020 Jeep Grand Cherokee for a 2020 Acura MDX and am absolutely in love with it! Everyone at the dealership is extremely helpful and friendly and Christi did she an amazing job helping me through the process. Thank you Christi and I encourage everyone to go see her when you’re in the market for a new or used ride!!

I love this dealership!!! The Manager Cray took great of me when I first came in despite them being busy. My sales representative Oeut was the BOMB! She’s literally the sweetest car salesperson I have ever met. Chris was real informative with the paperwork and was real efficient. This place works as a team and you don’t feel that you’re being ripped off or not taken care of. Very nice facility and I would recommend anyone to visit them first if you’re looking for a vehicle. Thank you so much again! I love my car!!!

Thank you Mr. Hendricks for assisting us with purchasing our car! He was very knowledgeable, patient and informative. He took his time to show us the different functions of the car. He made the process a great one!

I just leased a car with Hertrich Acura. I worked with Craig Munholland, the General Manager & Lorenzo Hendricks, whoo was the Sales person. They were professional, extremely easy to work with and worked out a very affordable deal to get me into my dream car. So happy I went to this dealership and will go back and will refer my family and friends!!!!!

Hertrich as a whole was extremely accommodating. Oeut especially was professional and available for any questions or concerns throughout the entire process to ensure our satisfaction. She was relatable and gave honest advice which made me feel comfortable and confident during my decision making. I could not be happier with my new Acura or my experience at Hertrich!

I walked into Hertrich Acura with the intention of getting an SUV for my family. I wasn’t sure which model I wanted and this is when I was helped by Christi. She wasted no time in getting me a test drive and helped me decide on one SUV over the other based on my needs. After my credit report, we negotiated and she was helpful in getting me the most in incentives. All in all, she was very professional and made me feel comfortable through the whole car buying experience.

I would like to share my wonderful experience with the Hertrich Acura Dealership of New Castle DE. I have a 2011 Acura MDX with significant amount of miles. It was time to purchase a new vehicle. I got to the dealership early in the morning and I was greeted by the GM Craig Munholland. He was friendly and quickly got a sales person named Oeut to help me out. I explained to both of them that I have been on the website and was interested in driving a few used vehicles.Oeut was very helpful and was able to answer all of my questions during the test drives about the vehicles of my interest. I felt no pressure at all to make a purchase, however, I was able to quickly pick out my choice.The finance steps were also very easy. They gave me an excellent price for my trade in as well as a great interest rate. They were able to detail the car right away while I met with the finance person Michelle. There were a lot of papers to sign but she made the process go very smoothly.Lastly, Oeut took an extensive about of time with tech support of my new purchase. I am not tech savvy, but she made me feel comfortable that I would be able to be successful to operate the tech system. She also gave me videos for additional support and her contact information.I would highly recommend this dealership. It was a stress free experience! I am thrilled with my purchase!

Great experience purchasing our certified RDX. Highly recommend buying vehicle here. The pricing, staff and ease of transaction made for a pleasant transaction. Thank you Craig and everyone at Hertrich Acura.

Let me tell you about my experience, my Acura broke down at a light unable to go anywhere. I had the vehicle towed in around 6pm. I recieved a phone call the following day that my vehicle was all set and ready to go!! Exceptional service and the service advisor was extremely friendly and willing to answer all of my questions. The service was covered completely due to a recall. Ive been to several other dealers and I never recieve such a warm welcome like I do from the service staff here. This is every visit. But my last visit was worth mentioning. Thanks Shelly and Larry. FYI I didnt purchase the vehicle here.

Absolutely amazing service here. everybody is extremely nice and not pushy at all, the best experience by far I’ve ever had at a dealership. i’ve always disliked going to dealerships because of the stereotypes and the people that I’ve dealt with in the past but I will 100% come back here and would recommend this place to anybody!

I recently purchased a vehicle and was blown away by this magical experience. My salesperson was Oeut and she was absolutely incredible. Not only did she hold my hand through the entire process but she gave me some killer air fryer recipes. She is cute as a button. I will definitely be referring all my friends and family to her. She is simply the best. Better than all the rest. I love you Oeut!

Poor Service Experience. Today, I drove through icy road conditions to make my 7:30 oil change appointment (on time) that I scheduled last week. When I initially scheduled the appointment, we discussed the service I needed and the fact that I needed to be done by 8:30 due to another appointment.Today, I arrived at 7:29 and noticed the drive through garage was full of cars. After waiting 7-8 minutes without being acknowledged I walked in and was told by the man working in service that he needed a couple more minutes so I went back in my vehicle. At 7:40, I was in the service mans office and told him that I needed an oil change. We had further conversation but he stated that it would take an hour and a half to change the oil. I then questioned why an oil change takes that long and he responded “ an hour to an hour and a half”. I then asked him if I could get it completed in an hour and he responded again that all of their services take “ an hour to an hour in a half”. I then asked him if he could call the technician to see if he could do it in an hour and he refused. So I left! Such poor service! They knew what service I was coming for and also knew that I only had an hour but still accepted my appointment and I made it timely driving through icy roads to get there. The service man just didn’t even seem to care. As a result, we are contemplating selling our MDX and getting out of the Acura line altogether!

I don’t know where to start or what to say about my most recent car buying experience with Hertrich Acura. I can say that this was absolutely hands down one of my best, if not my best car buying experience I have had! Our salesman was Shaun Clark. I can’t say enough about him! He was absolutely AMAZING! Since we live 45 miles away from the dealership, I wanted to touch base with someone in the showroom regarding a preowned vehicle before making the trip. Shaun was the one who reached out to me regarding my online inquiry. He was very professional, nice and informative. During the day we communicated about the new vehicle and our trade in. After communicating with him via phone and text throughout the day, we decided to make the journey to the dealership. Shaun immediately greeted us as we walked into the showroom. He had a great vibe and a wonderful smile! Unlike many car salesmen, Shaun was not pushy, overbearing and you could definitely tell he was not feeding us BS! Took the car for a test drive, loved it, looked at some of Acura’s new models and test drive one while we were there. Shaun was patient and very knowledgeable with regards to vehicles. Ultimately my heart was set on the car we drove up there for. Once I said let’s go for it, everything was a breeze! Hertrich Acura gave me an amazing deal on my trade in! I loved the fact that they didn’t haggle! There was no back and fourth between the dealership and us regarding what they were offering us for our trade, which is a definite win in my book! Got a great interest and financing through the bank was cut and dry! No back and forth with pricing as the new car was already set below market. Then we we’re headed to sign all of the paperwork with the Finance Manager Michelle Getty. She was also very amazing! No pressure to purchase any additional add one, although we chose to purchase GAP, which is something we always do. I never could have imagined in a million years that I would be driving the car that I am! I ended up purchasing a 2019 Mercedes A220 4Matic with 5,991 miles! I have never felt so confident with a car purchase as I did with this one! Thanks again Shaun, Michelle and the rest of the staff at Hertrich Acura for an AMAZING experience and AWESOME car!!!!

Lorenzo is awesome!! Wow, what a night and day experience. My wife and I had such a bad experience at Piazza Acura we decided to see what Hertrich could do. The custom service from Lorenzo and everyone involved was fantastic. Lorenzo and I spent a lot of time going back and forth with phone calls and texts prior to me making the trip to the dealership. I got to the dealership and the car I was thinking about leasing was already pulled up and waiting for me. I felt ZERO pressure to do anything, ZERO annoying sales plays to try and convince me I need to do it now. I leased the 2022 MDX and my wife drove it back to the dealership the next day. Lorenzo made time in his busy day to do the same full car walkthrough with my wife that i got the day before. When getting cars in the future I will now always give Lorenzo a shot at my business.

Excellent buying experience at Hertrich Acura with a special call-out to my Sales Consultant, Christi Applegarth! My journey for a new car began with online research at truecar.com, which attracted me to Hertrich and their highly competitive prices...among the best in the Wilmington & Philadelphia corridor. When Christi & I first connected, I was not yet ready to close a deal. She was very patient, reaching out from time to time with perfect balance. No sales pressure, but simply answering my questions and making it clear that she was genuinely interested in earning my business. Finally, when I was ready and selected my RDX, she worked quickly to negotiate a fair deal that I was very happy with, and moreover, prepared for my arrival at the dealership. The entire experience, including document signing, went smoothly. Thank you, Christi and team! If you want a Sales Consultant that will treat you properly and with respect, give her a call!

I recently purchased Acura MDX from Hertrich Acura, DE & Christi really helped smooth out things for me. She took us to the test drive & explained all the features patiently so that I get comfortable with the car. She also helped in completing all the paperwork formalities smoothly & configured all the settings of my car as per my choice. Even after the sales was done, she patiently answered all my questions over the text messages to my satisfaction. It was a pleasure dealing with her during my car purchase process & she has really made things go easy. Well done Christi!

I bought a certified pre-owned TLX here this weekend and I couldnt be happier with the experience. There was zero pressure and no hidden add-on fees tacked on at the last minute. Shawn was laid back, patient, and spent time answering all my questions. I will certainly be back to buy an MDX when Im ready for a new SUV.

Got a set of new tires during their sale.Price included mounting, balancing and alignment. Everyone practiced social distancing and had masks on and were very attentive, knowledgeable and friendly. Very pleased with the service.

Purchased a used Honda Pilot here early May. The salesperson that I incidently worked with was Athena. She is professional and respectful.There was zero (well, almost zero negotiating- they gave me 0.012% of the asking price get me).I knew that with any used vehicle there is a risk. The Sales Manager assured me that all of his cars go through the shop - I only sell things that I would sell to family member he says.Yes, the car was cleaned (great detailer) had new tires, brakes and a battery. I was aware that in the next few months a $1400 timing belt job was in the future, but given the market this risk was almost necessary (and the dealership said that the price was market adjusted for this).In the past 6 weeks I am looking at the following repairs:Compass module: failed.Alternator: failedSerpentine belt tensioner: failed.Right axle shaft boot - goobered up with sealant instead of repair.Gosh I hope this thing passes inspection.I am not happy accumulating litany of repairs; predictable - maybe or maybe not. The warranty (1000 miles or 30 days, 50% drivetrain) really isnt worth the effort to argue with them.All in all - the salesperson was great.Buyer Beware.

I had another great buying experience at Hertrich Acura! My salesman, Lorenzo, is the absolute best. There is no pressure and he is very honest and helpful. Hertrich makes buying a vehicle so incredibly easy. Ill be back in 3 years when my lease is up and I look forward to working with Lorenzo a third time!

Friendly and helpful staff!Top notch experience as far as car buying goes!

If youre looking to buy a car this is the place to go and Lorenzo is the man!!!! He is absolutely awesome!! Very patient and definetely knows his stuff! He spent so much time with us educating me on my new Acura! So knowledgeable!!!

WOW!!! I just started my search and was pleasantly surprised at the selection and price at Hertrich. I called and spoke to Oeut (Ooot). What a great salesperson. She asked the right questions and listened to my concerns. She gave me options and made my experience wonderful. Their prices are competitive and was worth me driving an hour to get there. She showed me the electronics and how to set them up. (...other salespeople in the past didnt know enough to help me at the time of the sale). Do yourself a favor and go to Hertrich and ask for Oeut.

Of the ten used car lots we visited. This is the only place with the price on the car.

Awesome professionalism, no pressure enviroment to purchase a vehicle. My sales associate (Christi Applegarth) was amazing, not just as a sales associate but as a person in general. She made a way for my car buying experience to be pleasurable. Where there wasnt a way she made a way. She will definitely work for her clients. I found the dealership to be clean......covid complaint, well organized and accommodating. My experience from the test drive to the finance officer was great. If your in the market for a car, Hertrich Acura should be your next stop. Ask for Christi she will look out for you!

All I have to say is it started out with me simply just inquiring about a vehicle because mines was stolen and then totaled out. From then on Oeut have been so helpful to me. She not kept me informed through phone, text, and email. She made the process so easy and pretty much had everything taken care of before I even arrived. Her energy is good. She is very pleasant and easy to talk to. I really appreciate her and all her help and everyone else who assisted. They are all kind and attentive. I would go to them over and over again!!

Ouet made the process painless and enjoyable! She got me into my new car at a good deal and I couldnt be happier. Love the new car and would definitely buy here again. If anyone gets the chance to work with Ouet, I highly recommend it, Thank you Ouet!

I was not looking forward to buying a new car but Shaun Clark was very helpful and made my car buying experience a lot easier and less stressful. Made my hour and a half drive well worth it and walked away with a gear car.

My Service Rep, Kathryn, went above and beyond when I received a warning message while driving. I brought my car in to be checked and was told that it might be due to servicing I had a week earlier and should go out with my next fill up. However, Kathryn suggested that she have it checked out since I was already there. Low and behold I ended up needing a new part; something completely unrelated to the service I had a week earlier AND it was still covered under my warranty!Thank you Kathryn for being a caring professional as well a pleasure to speak with :)

If you need a vehicle from Hertrich Acura, Lorenzo Hendricks is the person for the job! He has an awesome personality and will take his time explaining the details of the vehicle.

I just purchased a 2020 Acura MDX PMC Edition from the Hertrich Acura of New Castle showroom. My salesperson, Lorenzo Hendricks, did an exceptional job walking me through each stage of the purchase. He listened to understand my needs, worked up multiple scenarios to provide me with viable choices and continuously engaged with his counterparts on-site to make sure I left as a very satisfied buyer. He even walked me through the technical features of my new vehicle to maximize my experience. We all have options for who and where we choose to do business. With that said, I can assure you that Lorenzo’s level of service is second to none. Hertrich Acura will be my go-to for all of my car purchasing and service needs going forward!

I had an excellent experience at Hertrich Acura. Christi Applegarth was my Sales Consultant and she was diligent, informative and took her time to walk me and my family through the whole process. Highly recommend!

Very much enjoyed our experience at Hertrich Acura. Our salesman Oeut Peou was very professional, congenial, and friendly. We would recommend her to anyone wishing to purchase a vehicle at Hertrich Acura. She went leaps and bounds to make sure we were happy and satisfied with our TLX purchase. Couldnt be happier with the new car!

I just purchased my dream car!!! After a bad experience at Hertrich Acura 3 years ago, I was looking out of State to make my purchase. Christi Applegrath called an won me over! She assured me that the dealership had all new staff and if not for her professionalism, expert knowledge and experience of the industry, I would not have purchased with Hertrich!! By the time I finished the paperwork with Michelle, Christi had programmed in all my preferences and I was on my way. She was an absolute pleasure to work with and I would only purchase from her in the future! This was the single best buying experience I have ever had! Thank you Christi youre the best!!!

Scheduled an online appointment for my acura at 8am on a weekday, showed up at 7.55 am, pulled up to the big gates that had a green light, but nothing opened. Nobody around, waited until 8.10am and left. My experience has been that Acura service areas have people even before they open to guide you through, but at this place, not a single soul to be found. Decided to go another Acura not in Delaware but close enough.

There is something fishy going on with the Acura service. After resurfacing the breaks and spending 250$ I had same issue when breaking. I was told “Oh we only did the front breaks, come back and spend 250$ more for rear ones” - they dint even test drive after the diagnosis 🙄. To add to the ongoing saga - I got an error code that now I have electric parking break problem.Been loyal customer since 2015, hardcore Acura fan. But this is just BS. I was asked car year and mileage - Indirectly that’s what it is (I was told indirectly, if you get my point) and now I have to go back and spend 150$ just for diagnostic. Then drop more dough to fix the problem again 😅.It’s not about the money here, it just seems fishy. I might as well go to a neighborhood mechanic. Instead of spending this kind of money on an average job.

I walked into Acura Hertrich and was very lucky to work with Shaun Clark in sales for a Certified car that I purchased. Very pleasant and knowledgeable gentleman.I highly recommend working with him if you are in the market. Very personable and I am extremely happy with my purchase.Buying cars is stressful but Shaun was very patient despite the multiple visits we had to the dealership until we closed the deal. He is not one of those stereotypical pushy salesmen. He made sure that my needs in a car were met.When I buy my next Acura, i will be looking forward to working with Shaun again

If you are looking for an Acura, you will find no better dealership in Delaware than Hertrich Acura in New Castle. Our Sales Representative, Oeut Peou-Spears was professional, personable, knowledgeable and extremely helpful. Additionally, the Service Manager, Jeff Adams, made certain that we were satisfied with the car’s performance. My husband and I are very pleased with our Acura, and we are especially grateful to the fine people who made certain that the experience of buying a car from them was a pleasant one.

If you’re looking to purchase a car I would HIGHLY recommend Lorenzo Hendricks at Acura of New Castle. I purchased my Acura TLX roughly 2 months ago and he has been a saint even still! He pulled up the car i found online before we even arrived at the dealership, and got me right to my ideal payment for a quick and painless sale! He had a hands on demo for every feature, connected my phone and address for easy use, and showed off the “bells and whistles”. The second I walked in the door for service a month later he jumped up from his desk just to simply say hello and ask if he could help in any other way. Today I picked up my tag and again he greeted me with a smile, installed my new tag, answered a question I had, and even offered to look at my tire pressure (no issues just genuinely looking to be helpful). He remembered my career and asked about my job - now THAT is a salesman! I won’t take my business anywhere else as long as Lorenzo is around. He has been a pleasure to work with every step of the way. Don’t waste your time anywhere else!

Another great experience at Hertrich Acura of New Castle! All the staff were great, but a special thank you to Oeut & Craig for finding me the perfect Acura!

I had a wonderful car-buying experience at Hertrich Acura! Yesterday morning I spotted the Acura I was looking for online at the best price yet. And by the afternoon, I drove off in that vehicle! I dealt with Sales Manager Craig throughout the morning. Other dealers lost my business as they didnt respond or stay engaged online, but Craig made me feel like I was his only customer in the month of June. When I got to the dealership, I dealt with Oeut who was fantastic. She patiently led me through the rest of the experience and spent a lot of time guiding me through all of the vehicles functionality. I also met Chris in Finance who made the paperwork process a breeze. All-in, this was an excellent experience and I will definitely be back for service and future sales - I HIGHLY recommend the Hertrich Acura team.

Everyone I have dealt with is great! Christi was great from the beginning. Even when she was off Ty willingly took car of me knowing I was working with someone. They truly care about the experience of every potential client!

The service was amazing! Kathryn and the service team went above and beyond to help me get some bee/wasp nests out of my car!!! Even though they weren’t experienced in dealing with something like this, they still helped me with a smile. Thank you guys again for all of your help!

😎Great Experience! Lorenzo, Our Saleman Was The Best! Lorenzo, Whos A Platinum Sales Guy Went Far And Beyond The Call Of Duty For Us! Please Ask For Lorenzo If You Want Great And Amazing Service!😎

Come see Lorenzo for an honest experience and competitive pricing, he always goes above and beyond for his clients. You will not be disappointed.

Had service done on my RDX (oil change, rotated tires, balancing). Kathryn the service advisor was extremely friendly and helpful, and explained the costs in full detail. Thank you!

Awesome... Opeou took awesome care of me and my sale of my car... Better than Carmen Ford ..

Horrible experience. I went to get my car serviced there and it was the worst experience. First of all it took almost 3 hours to get done. Then when I asked for a tire rotation i was told i would be charged 1,200 or more for it. I went down the street to another place and i was only charged the correct price. Then, when i looked at my tires i saw that they had different air valve caps on all 4 of them. I just purchased new ones and put them on not even 2 weeks ago. They really have to go that low???????? i wont be going back there EVER. I would rather take my Acura to Honda. They have MUCH BETTER service!

I love my 2018 newsed V6 RDX! My dealer Christi made the experience almost painless. I bought my RDX on Veterans day both I, 20 years retired military, and my wife 30 years retired military love the car I traded a 2016 Subaru Crosstrek that was perfect in most every way except Subaru always leaves you wanting for power. Not so with the RDX! Paul

Thank you Hertrich Acura for a pleasant experience. A special Thank you to Ouet (Oot)For making my experience a breeze from beginning to end. Im so happy with my Acura TLX .

I had the best experience ever thanks Cryst for being light down to earth attentive and plain old awesome love love love my new car😝😝👍🏾 Will definitely return for car care and future business

Oeut was great, she was patient and answered all of my questions. As a first time car buyer, she made the process very quick and easy. Absolutely no pressure to buy, she genuinely wanted to give me the best deal for my budget.

Any concern call Lorenzo he work with you as much possible for you can get approved !!! 100% honestly!!

Richard Young provided outstanding and courteous service along with excellent mechanical service provided by him on 12/08/2020. He was awesome! A wonderful overall experience.

My wife and I purchased a Certified Pre-owned Acura MDX yesterday and was very pleased with the dealership and the Sales Consultant Christi Applegarth. Christi was very knowledgable / professional and answered all our questions and gave us a straight forward price I was out the door in a little over an hour. Would use the dealership in the future.

My sales Rep Tyronda Ty was AMAZING. She was kind and very informative. Listened to exactly what I wanted and got me in the best vehicle. The other reps Craig and Tom were just as pleasant. Everyone made sure I left a happy customer and I am very grateful!!!

Purchased a new MDX. Could not be happier with the experience. Oeut was excellent to work with and reviewed all settings of the car at delivery. Chris, the sales manager, was no pressure and everything helpful. I highly recommend this dealership. The service department is great too.

Sales rep Shaun Clark was very helpful and made our car buying experience painless. There was no pressure whatsoever and he found us the perfect SUV. Highly recommended!!!

I hate car shopping and I’m in sales myself. I would describe myself as a good judge of character, and can easily say Lorenzo is such an amazing sales representative, he is the perfect amount of southern comfort, soft spoken not pushy at all and genuine. I really appreciated his patience and knowledge. Stop by and ask for him.

Lorenzo (sales rep), Craig (sales manager) and Bill (finance) were all awesome to deal with. Everything was as promised and it was a pleasure doing business with them. Even my wife who hates the car buying experience as a general rule was happy with our experience at Hertrich. Lorenzo couldnt do enough for us and made sure everything from start to finish went smoothly and quickly.

The buying experience was fine. Their communication was on point and quick. However, I was very skeptical about buying a used RAM as the last one I owned, the motor went bad in at 140k miles. The sales person assured me that we would not have any issie with this truck. That RAMS were built better now and this truck only had one owner before us and they took great care of it. Its been 4 months and the motor just had an issue. It now needs a new camshaft and 16 new lifters. The repair costs will be over $2,500. I called and spoke With the manager to see if theres anything they can do to help in this situation and they have basically washed their hands. No way would I ever buy from here again, or send any family or friends to this dealership.They do not care about their customers like other dealerships do!!!

While the salesman and buying experience was generally smooth, Ive been far less impressed with the customer service since driving out of the dealership. The communication (especially from the title department) was poor. I refinanced immediately after the purchase with the same bank who offered me a lower rate. Apparently dealerships are allowed to increase the percentage rate to help pad their pockets despite their assurance I was getting the best rate available ( I have a credit score of nearly 850)! Please be truthful with your customers.

Wow, what an awesome car buying experience superbly created and crafted by the one and only Ms. Peggy Brooks; she is amazing! She delivers just the right amount of advice and attention, as we customers know salespeople can be overbearing almost all the time!Nevertheless, she is not a saleswoman, she is your trusted advisor there to help you make the perfect decision for your situation. Ultimately, you end up in the car you want and that is the absolute purpose of car shopping. Please make your way to Ms. Peggy Brooks on your way to Hertrich, you will be certain right away the best decision was executed!

Ms. Peou assisted my wife and I with purchasing our son’s first car. She’s very friendly, professional, and she went above and beyond to meet our needs. Highly recommended.

I had the very best car buying experience with Oeut. Very professional, understanding and prompt. Even 8 months after my purchase she still responded to my inquiries as if it was her pleasure. Phenomenal!!!

Best car buying experience. Ty, this whole experience couldnt be more better without your help. Kudos to you, and let me not forget Tom and Chris. I would definitely recommend this place.

We were traveling to New Jersey from Virginia when our Sonata encountered some trouble. Made it to Hertrich and Joe Grillo talked us through everything and even though we had to leave the car there, we felt comfortable about it. He continually kept us up to date with the repair status and helped us get into a rental. He was fantastic throughout the whole process. If I lived in the New Castle area, Hertrich would definitely be our Hyundai dealer of choice.

We had a quick, easy and pleasant experience with Lorenzo Hendricks buying our new family vehicle. We brought our 5 year old and 2 year old children with us to the dealership and everyone made us feel comfortable and right at home. The girls loved the kids room, lounge area and of course, the snacks! Highly recommend!

My experience at Hertrich Acura was amazingly customer friendly. From the fair advertised prices for their vehicles to the in-person service, I felt like a valued consumer. Hertrich Sales Agent, Christi Applegarth, was dynamic in her presentation, honest, and met the needs of our family in finding the perfect vehicle. We purchased one of Hertrichs featured MDXs with all the bells and whistles, and we are happily riding in style.

What can I say, 5 stars service. Seriously, it was a great experience dealing with Ty and Craig. Ty is an awesome salesperson, after being blown off by one of the Hyundai salesmen, she spend the morning test driving cars with my wife and I. No pressure, just professional salesmanship. They both were eager to answer any questions or concerns I had, showed me a breakdown of different payment options, and stayed in contact by email and phone just to make sure I was still in the market since they didnt want me to lose out on this great deal of a car I had my heart set on. Craig is a great manager, answering all of my detailed financial questions and working with me to get the best price possible that fit my budget. All in all, one of the best car buying experiences I had the fortune to be a part of.

I had an amazing trade-in experience from beginning to end at Hertrich Acura with Lorenzo. From the original phone call inquire, to test driving the car, to the moment I walked out with the keys.Lorenzo took the time to asked lifestyle questions, and cared for my car needs. He helped me out with little to no pressure. And the finance manager went above and beyond making sure I got what I wanted for my trade!I felt very informed and cared for, thanks again Lorenzo!

My car shopping was a nightmare just weeks ago until I noticed what I wanted online reached out to hertrich Acura and was blessed to get oeut her and Chris made magic happen and got me into the car I had my mind set on. Oeut You are awesome !!!! It’s been weeks after my purchase and she keeps in touch with me to make sure everything is good being I moved out of state and need to have my new car all set for the state I’m in. If you are looking for reliability someone knowledgeable and caring for what it is your looking for then you got it all here with oeut and the team !!!!!

Lorenzo is one of the best car salesman Ive ever came into contact with. Yes, hes an Alabama fan but hes still a good guy and I highly recommend him.

I had an amazing car buying experience with Lorenzo and the sales manager. I came from a far away and they treated me extremely well. Best car buying experience i have had to date. Thank you Lorenzo.

I had a decent experience purchasing the car but the service department is sometimes disorganized. Scheduling is not always super easy. If you resort to the online application it doesn’t work properly. The service coordinators have improved and Will was very efficient and attentive. The new waiting area is great!! Also I’ve been trying to purchase all weather mats for a year. I still don’t have them. I do love my Acura! Acura makes a great product.

Kathryn was awesome !! Great personality and was so friendly and efficient . I love my Acura and the service I receive is always awesome . Thanks Kathryn!!

I purchased a Certified Pre-Owned Car from Lorenzo Hendricks last week through the Acura Dealership in New Castle, DE. I have been in sales for 33 years and my experience with Lorenzo was as good as it gets. His knowledge, patience, honesty, caring attitude, and follow through before, during and after the sale set the tone for a very pleasant experience. You can tell Lorenzo really enjoys working for the Hertrich Organization. Job Well Done!!!

The folks at Hertrich were able to quickly diagnose a sporadic electrical problem that had persisted for over a year. Other places attempted to replace battery/alternator to little avail. Hertrich found the problem (shorting in a non-Hyundai remote starter motor) and were able to address it at a very reasonable cost. We have been driving the vehicle for weeks without a single problem which is a welcome change to what we had been dealing with for the past year. A big shout-out to Donna (my service adviser) who kept me informed of the status of the vehicle while it was in the shop in a timely manner, even using her own cell phone when there was a problem with the phone lines. Optional service items were also discussed and the one that I approved prevented another, almost certain, problem from occurring in the future.

Had a great experience purchasing my MDX at Hertrich Acura. Lorenzo, our sales representative was great!! We got great service from Lorenzo and everyone on his team. Thank you Lorenzo and Hertrich Team.

The best car buying experience every! - Happy CustomerThe Hertrich Acura team was the best group of professional automotive people I have every had the pleasure to work with. The process was smooth as silk and I never felt pressured in the least. From the initial conversations with my salesperson, Oeut Peou, her manager, Chris Anderson and the General Manager, Craig Munholland - they all did an excellent job. My wife and I drove 90 minutes from Rehoboth Beach, Delaware and would do it again the next time we need to purchase a car,READ LESS

Professional staff. No pressure. Very accommodating. Just overall the best experience. Shout out to Ouet for being patient and willing to explain things repeatedly.

Hands down the best car buying experience I have had. The sales rep was excellent and went above and beyond during my transaction. I am more than pleased with the car and experience. Highly recommended dealer ship.

My sales rep was Oeut and I recommend her to anyone in the market for a new Acura. It took months to find the MDX we with the options and color we wanted. She worked hard to find one in production and had it rerouted to Hertrich Acura. A pleasure to do business with. Would recommend!

I cannot believe I am writing a review about how pleasant my car buying experience was at Hertrich Acura.I had to buy a new car because my previous car was totaled. Shaun (Salesman) took the time to explain every feature of the car I took for a test drive. He also called my insurance company to assist with my new insurance. Finally, Shaun followed me to drop off my rental car and brought me back to the dealership. He walked me through the process to set up my Sirius, Bluetooth, etc.Rob (Finance Manager) and Chris (Manager) both provided great service. The entire new car purchase took less than 3 hours from start to finish.Keep up the good work!!

I dont have enough words to express my satisfaction with the service I received from the moment I walked into the dealership to the moment I left as a happy owner of a new Acura. Lorenzo helped me through, and worked with me to make sure I was a satisfied customer. Highly recommended.

Met with Oeut who was phenomenal! Delivered a great client experience from start to finish. I live an hour and half away which should speak to her dedication to strive for customer service and our best interest. This is the my second Acura from this location. We will definitely venture back when it comes to out next buying experience.

This was one of the best car buying experiences I have ever had. Lorenzo, Vito, and Tom were absolutely amazing. They were fair and understanding, providing great information and nuggets of knowledge along the way. I will definitely send my family and friends to this dealership. Thank you!

We had the pleasure of working with Oeut, who provided truly outstanding service. She always responded promptly and with all necessary information. Working with Oeut was a great car buying experience.

I recently purchased the Acura ILX -Watch package .Had an awesome experience dealing with the Hertrich guys here. They are all fast forward and explain things in detail. Will was great (very smart to deal with),wish he gave more packages. Tom helped with the car features and explained everything in details. He is quiet friendly and takes good care of you. They deserve a five star.

My husband and I had the best car buying experience here! Oot was on point from the time we inquired about the car we wanted until the very end of the process! She remained in contact with us throughout day while we were at work and was very informative and relatable! Love her! And Chris the manager was also amazing & patient when completing all paperwork and answering questions while we had our kids with us! Awesome place, will recommend to anyone!

Best Acura service department in the area. Got quotes for a new timing belt from several dealerships, they were the best price. They performed excellent work and were wonderful to work with. Ill definitely be bringing my NSX back for all future service visits!

We bought car today!!! Best dealership I ever be nice people really really happy with service .Lorenzo is the man !!!! God bless them.

I picked up a new RDX and had a fantastic overall car buying experience at Hertrich Acura!My sales lead Lorenzo Hendricks was excellent! He did not pressure me, was very knowledgeable and provided great customer service. The GM Craig Munholland is terrific and went out of his way to ensure that I got a great deal and left feeling like a valued customer. I would highly recommend this dealership if you are in the market for a new or used vehicle and want up front honest & competitive pricing with terrific customer service!

Great service

Nice vehicles

Great buying experience with Lorenzo, Chris and all involved. It is obvious the dealership invests in their employees as they are well educated and have a great deal of knowledge in the vehicles they sell. Any technology questions, Lorenzo is right there with the answer. Would highly recommend this dealership.

I recently purchased a certified preowned 2017 Acura TLX at this dealership. I had been in the market to upgrade from a VW Jetta. Previously I had owned a 2008 Acura TL that was probably the best vehicle Ive ever owned.The entire buying process went extremely smoothly. Lorenzo was my salesperson and he was amazing from the initial point of contact in early March when I was exploring the option, to my purchase on April 11th. The actual process was extremely rapid as on April 10th I had decided to explore the option of purchasing now as opposed to later in the year closer to Fall. Between credit application, negotiations, paperwork signing, and delivery it was all taken care of in less than 3 hours over Friday the 10th and Saturday the 11th.I have to say that everyone was extremely helpful and professional and this was the easiest and least painful car buying experience Ive ever had. Thanks Lorenzo and Hertich!

Oeut was great. I didn’t need to come to the dealership from 25+ miles away to negotiate a deal. We did it over the phone and via text. She was fair and responsive. They are 5 star worthy.

We had a great experience in purchasing a new car here. Lorenzo was excellent. He clearly explained all the amazing features of the new RDX. He was patient, knowledgeable, and followed up with us after the purchase to see if we had any questions. He is truly an asset to the company.

What a terrific car buying experience we had at the Acura dealership in New Castle, DE. I have been buying cars for over 50 years and I have never encountered a dealership culture so focused on the customer. There was no hard selling! Just people who are courteous and knowledgeable about their product and willing to accommodate and help the buyer make the right decision for their needs.