My family and I probably had the smoothest car sales experience in Downtown Nashville Subaru which further solidified this dealerships sales experience and our first exposure to brand trust in Subaru. We were lucky to land a 2022 Subaru Outback in this COVID-19 market situation and we were very pleased on how smooth everything went, from trusting their online sales platform to the smooth checkout procedure prior to picking up the car. Michael Grizzard, and Jason in Finance (and everyone at this Subaru location of course!) was our point contact in all of our transactions and you cant ask for a better Subaru Team! This is our first Subaru and we will definitely be repeat customers!

I called Nashville Subaru looking for a new Ascent, and Chris Knapp picked up my call. He quickly let me know they were expecting some within a month or so. We did not have immediate needs for a car, so we scheduled a meeting with him to discuss the vehicles coming in. We found an Ascent Touring that met our preferences and about three weeks later our new car came in from the factory. Chris was very friendly, informative and helpful throughout the whole process. This is our first Subaru and we are very happy with our Ascent Touring!

Thank you Arthur, Chris, Michael and Michael for making this car-buying experience (practically) painless. Your commitment to maintaining a pressure-free environment allowed me to make a decision based solely on the cars I was considering.I have purchased many cars of many varieties from many dealers. Downtown Subaru gets an “A++” rating for courtesy, accessibility, openness, lack of pressure, and, even in these difficult times, price.My new Outback is amazing. I will be learning about all the features it has for a long time. I also will be recommending Downtown Subaru to everyone I know!

I really dont know what part of leaving my vehicle outside of the service area on the sidewalk of Broadway during rush hour unattended with the keys in the ignition was a good idea.Nor the fact that I made an appointment several days prior, dropped my car off and waited several hours to be told theres not enough time in the day to service it.If you are too busy, just say no and provide an alternate date and time.Im also really happy no one decided to help themselves to a car during all of this.

I had a great sales experience at Downtown Nashville Subaru. My salesman was Arthur Jones. He was polite, professional and no pressure. He answered all my questions and followed up with me often as things progressed with the delivery of my vehicle. Altogether, this was a simple experience to buy a car, and I will certainly return when in the market for another Subaru.

My experience could not have been better! From start to finish, Cliff made me feel so safe, welcome, and like I was in total control of what I wanted and how I was going to get it. It was a long 2 days (not because of the business, just a lot of indecisiveness on my side) but I left with the crosstrek I wanted! I would recommend Cliff to anyone! Not only did I leave with a new car, but a new friend too.

Last week I drove 8 hours (one way) to purchase a new WRX and I would do it again instantly. Start to finish it was a pleasant experience.It was great working with you guys. I love the car!

Excellent experience- love my new Forester. Chris Knapp made purchase quick and pleasant! Thanks Chris!

My son was rear ended by a wreck less driver- it practically totaled his Honda Civic. He needed a new car quickly for school etc. The salesman Chris at downtown Subaru was awesome! He really took the time with my son to go over all the features of the sedan and the Cross Trek. He finally picked the Cross Trek and he loves it. Chris followed up with him to make sure all features were working, and he knew how to use all the important safety features. He was great. I would highly recommend them to anyone.

Do you feel overwhelmed when shopping for a new vehicle? Does the process stress you out? If you are anything like me, then the answer is yes.I had been considering a new vehicle for quite some time. Unfortunately, my partner was in a wreck that totaled their car. We had done extensive research on what vehicles to consider and we narrowed it down to a Subaru. So we made a trip to Nashville Subaru off Broadway.After making an appointment, we were met with the friendliest and most genuine individual, Cliff Goetz. I say individual instead of “Car Salesman” because he never once made us feel like he just wanted to sell us our cars and send us on our way. We explained to him what we were looking for and the lifestyle we live.Cliff recommended an Impreza for my partner as it was comparable to her Nissan Sentra that was totaled. The Impreza is much more spacious than the Sentra and the trunk space is perfect for our weekend backpacking trips to the Smokies!As for my vehicle, I was in the market to replace my beloved Jeep Cherokee. I had researched the Subaru Forester prior to our visit and knew that was the vehicle for me.Cliff, my partner, and I sat down and went over our vehicles and their specifications in great detail. After confirmation, we signed the paperwork to order our vehicles.Throughout the time it took for my vehicle to arrive, Cliff kept me informed the entire time. When my Forester arrived a few weeks later, Cliff and I setup an appointment to finish the paperwork.I loved my Jeep Cherokee, but I love my Forester even more. The safety features are impeccable and it rides so much smoother. The technology specifications on it are top tier as well.I have had several vehicles in my lifetime and dealt with many dealerships. However, Cliff has absolutely been the best and I do not say that lightly as I am a very critical person.If I could rate Cliff at 1,000,000,000 stars, I would.If you’re looking for a person who cares not about the sale, but about you as a person and the vehicle that best suits you and your lifestyle, then Cliff is your guy, hands down!

I just happened to drive by the Subaru dealership downtown, since I had never bought a Subaru, but heard great things about them. God was smiling on me, because I was helped by Arthur Jones, the nicest and most professional salesman I could ask for. I ended up buying a 2022 Impreza that I love! It comes with so many options and is the best handling car I have ever driven. When it came to financing, Jason treated me so well, I almost forgot I was in the finance department. I finally understand the following of Subaru owners! Thanks to Arthur and Jason, I am one!

I would give more than 5 stars for my experience buying a new 2021 Forester from Downtown Nashville Subaru if I could!! Michael Grizzard, Mike Frizzell, and Jason in Finance are the absolute best!! Every aspect of this purchase was phenomenal. These men were helpful, informative, patient, friendly, courteous, and professional. AND! I ended up saving money with Michael Grizzards help. This is my first Subaru, but when Im in the market for another new car, this is the place I will immediately go.

Chris Knapp was very helpful and listened to my needs as to what I was looking for in a new vehicle. He pointed out all specs and was very knowledgeable. Chris went above and beyond. I’m so happy that I made my purchase at Nashville Subaru.

I cannot overstate how terrible this place is. I have gone in there twice for an oil change where they spilled so much oil that it was billowing smoke as it burned off my engine. I took it to a different Subaru where they had to detail my engine to get most of the oil off. The Nashville Subaru said they would reimburse me but they NEVER did. Even when I followed up and they took my credit card number I never saw the money. Another time, I went to get something fixed on my car. I waited for three hours only for them to say they didnt even look at the problem. They said that Id have to come back another time but that they were booked for the next few weeks (I had already waited two weeks for an appointment). I will never go back if I can help it.

Bob and Mike at Downtown Subaru were very attentive and answered any and all questions I had about my new vehicle purchase. They made me feel confident in my selection. This is my second time purchasing a vehicle at this dealership, and Ive had wonderful experiences both times. Highly recommend Bob and Mike!

We had a great experience at Subaru Nashville. Cliff is the best! He made the whole process easy and enjoyable. We are so happy with how everything went and Cliff truly helped us out in every way. I would recommend Subaru Nashville to anyone!

Best car buying experience ever! Ask to work with Arthur Jones or Mr. Frizzell, both are trustworthy and kind. Happy with our purchase and the way they treated our family. They even stayed past closing for us! Will come back here for the next purchase.

I bought my subaru here and the only problem I had was the interactions with the sakes team. I know this is typical but it shouldnt have to be. I came in knowing exactly what I wanted and the sales manager made me feel like I was dumb for not getting the extended warranty on my car. After almost a thirty minute session of him billing and trying diffrent tactics to get me to sign up for the warranty, I was able to complete the purchase I came in for. I will buy another Saubaru but not to help this place.

Located the vehicle i wanted online on a Tuesday. drove in from 3 hours away on a Saturday. worked out the details in between. all the paperwork was done ahead of time, just needed my signature once i arrived. in and out in about an hour, including a test drive and going over the features with the salesman Chris K. He was knowledgeable about what the Ascent offered and very easy to get along with. If i could rate higher than 5 stars i would. very impressed with my experience at Nashville Subaru.

Let me start with zero stars would be the best reflection of the service. I would go negative if possible. I had to select one star to be able to post. The following reasons are: three hour plus wait for an oil change, not honoring terms for purchase of the vehicle (incentives), and lack a communication starting with calls to the dealership to ensure they would honor the terms agreed upon BEFORE traveling a hour to the dealership.

Had a fantastic experience. Geoff was great & really cares about customers. He made our experience absolutely excellent. Once home after my service appointment my boyfriend and I discussed how we would continue to go to Nashville Subaru for any of my cars needs and how happy we were with the service Geoff provided!

I had a great experience at Subaru! I didn’t feel pressured and their staff was super attentive. Cliff made the process so easy and fun! He was very knowledgeable and was able to answer all of my questions.

BEST CAR BUYING EXPERIENCE EVER!!! Chris is phenomenal. He is so incredibly knowledgeable, attentive, helpful, quick to respond, and seems like he genuinely cares. I didnt feel like I was being sold something... he seemed like he just wanted me to find what I wanted. And I did!!! I wanted to make sure I was making the right decision, so I probably spent a total of 6 hours at the dealership over a weeks time (there was no delay or wait on their end at all, just me). And throughout that time, I also worked with Cliff, Mike, Mike, and Jason. Never did I feel rushed, pressured to make a decision, or to buy a certain vehicle. They let me look around, test drive, look online, etc. Everyone was wonderful. It was just a truly fun and enjoyable experience. I will always come back to them!!!!

In my experience, Clifford Goetz was the best person to deal with for my new Subaru venture! He was professional, attentive, gentle, kind and very helpful! From start to finish of my entire vehicle purchase Clifford and Mike were thorough, no pressure, my needs were met quickly; and they made the process easy for me. I was safe, at ease, relaxed and peaceful during my entire experience! Thank you for being who you are and sharing it with me! I am grateful and thankful to have loved my service and my Subaru Outback!!In Love and Light, Angela Prescott 💜

I would rate my experience at Nashville Subaru as extraordinary because the whole experience of looking at the car I have been researching for year, going through the purchasing process, and even after care has completely turned around the negative view that I had of dealerships in general.When I initially called the dealership to see if they had a 2021 Outback XT onyx edition, Michael Grizzard, put in the work to find out for me and called me back with an answer even if it was a no. Most of my experience with dealerships is that if they don’t have something to sell you, they will not call you back. Michael called me back and explained to me that the car I was looking for was at the dealer and had arrived that morning on the truck. It was a good thing too because I was already on my way to Nashville Subaru.When I arrived, Michael had already taken the time to put the car out so that I could see it. He genuinely divided his time to showing me the Outback and answering any questions that I had. I never once thought, or felt, that he was inconvenienced by me being there. His genuine behaviors and attitudes towards trying to share his love of Subaru with me really did show. When I arrivedI have been researching the Outback for about a year, and I had even driven a 2020 model last year. When I arrived at Nashville Subaru, I was on the cusp of making that decision to purchase, or not to purchase. Michaels enthusiasm for Subaru was the tipping point for me making the decision to move forward with trading in my Ford for a Subaru.The whole purchase process was very easy. Michael thoroughly explained everything, and work with us through the process making it as stress-free as possible. Through this whole process, Michael shared thoughts and anecdotes about his experience with his Subaru Forrester, and with Subaru in general. I have never heard of someone talk about their car the way Michael day, and I knew in those moments that making the switch to Subaru was going to be a great experience.Even after having completed the whole purchase process, Michael still took the time to come outside and share even more about the vehicle that we had not discussed before. He had already made the sale and did not have to invest any more time if he didn’t want to, but he did. Even in the days and weeks after, he has reached out to me via text to get an update on any thoughts or concerns we might have about our purchase.Because of all of this, the negative view of dealerships that I have had, has been turned around by Michael Grizzard. This is also the reason why my family has taken to referring to him as Michael the Magnificent.My whole experience with Nashville Subaru so far has been an amazing one, and I hope to continue that relationship with Nashville Subaru.I would highly recommend that you call Nashville Subaru, and ask for Michael Grizzard by name. Dont make any exceptions, or settle for anyone else. I guarantee you, the genuine love this guy has for Subaru will show, and he will be the best guy to help you with your new purchase.

Just bought a brand new Subaru crosstrek!!!! Im super excited for the vehicle to come in!!! I experienced the best costumer service at the dealership, thank you Arthur for going above and beyond to help me select the vehicle. I highly recommend Nashville Subaru!!!!

I love my new Crosstrek! Id been searching for one for MONTHS in multiple states until coming here. They didnt have a ton in stock on the lot, but Arthur Jones went out of his way to find me the exact one I wanted. Hes my favorite car salesman that Ive met in my life. Truly. In my past experience, salesman could be really pushy about wanting to sell me a car that day. Arthur was respectful of my time and needs. He was patient, kind, and really listened to me about what I wanted. I recommend coming here and asking for Arthur.

Ran into some issues with a repair that I was not happy about. This team made sure on my second attempt to fix the issues that were missed the first time. I would give 5 starts, but there were grease stains left in the vehicle. The vehicle works much better and the mess was easily removed. Thank you for making me a satisfied customer.

I purchased a 2018 Subaru Impreza from Michael, and I am very pleased. I was unaware of the demand for used cars at the moment, and Michael helped me navigate my way through shopping and purchasing an awesome used Subaru that suited me and my needs. His approach was friendly, casual, and relaxed. No pressure, no confusing language or sales pitch. Pretty sure I’m going to be a Subaru owner for life, and as long as Michael is selling them, he’s the guy I’ll be buying them from!

Our salesman (Michael Grizzard) was amazing! Everyone at the dealership made buying our new Forester a breeze. I would reccomend Nashville Subaru over Clarksville

I had a wonderful experience buying my Subaru Ascent with the team at Nashville Subaru. Michael Frizzell, Chris Knapp, and Cliff are the best!

Cliff was an amazing help. We reached out one night, after hours, and the next day it took just a few rounds of emails and calls to get connected with the vehicle we wanted. His attention to detail, very responsive approach, and generally kind and helpful demeanor made this a great experience.

Great dealership! We really liked doing business with them. We worked with Chris, he is honest and excellent sales person. He shared a very tiny detail about what we were buying and made the paper work go faster too.Great place to get the car from if you are looking for Subaru.

Very impressed and happy with service all around

I had a great experience at this dealership last week, the workers were super nice and helpful while also doing everything they can to fix my car.

The most honest and helpful dealership crew Ive ever talked to! Michael helped me out so much with finding the right vehicle for me and perfect package to go along with it! Cliff really helped me along with the paper work headache free and understanding all of the bells and whistles the car had to offer before taking off! Recommend checking them out if you are looking to purchase a vehicle!

Bought my first Subaru from Nashville Subaru with Cliff! Very laid back environment - unlike other dealerships, I felt no pressure to buy. Instead, the sales team worked together to make sure I got the Subaru that best fit my needs at a really great price. Cliff answered all of my questions (and I had A TON) with patience and accuracy. He even followed up with me multiple times after the purchase to be sure I was enjoying my new vehicle and to be sure I didnt have any other questions. Wish I could give 10 stars, thanks Cliff!

Hands down the worst customer service Ive ever experienced in my life. Impossible to reach on the phone. You can leave messages all day, but they wont return your calls. I literally had to get a ride there just to get an update on my vehicle. The GM wouldnt take ownership for any of this either. He just kept making excuses. Word of advice: If youre short staffed, come in early or stay late to return calls and explain the situation to your customers. Its YOUR business!When I finally received a call back two weeks after dropping off my vehicle, they told me the reason for my electrical issues was because I ran out of gas, which never happened. They took the easy way out and were going to put me back out at risk on the road without even batting an eye.Do not trust these people with your vehicle. They dont care about their customers at all, and they definitely dont have our best interests in mind.

This is the SECOND time I have made an appointment with them to get my oil changed, at least the first time they had the courtesy to call me and let me know they were running behind. Today they didnt!! I arrived before my scheduled time and it wasnt until 1 minute before my appointment they let me know they were running 3 hours behind. I am extremely disappointed in the lack of customer service and poor time management. Whoever is running their service department should take a customer service class. Whats the point in making an appointment if cant even adhere to the time, or call the paying customer to let them know!!

Cliff is the absolute best there is! He was so knowledgeable about the car and so helpful in providing information to help me make the decision about which model I wanted. He provided the most amazing customer service and turned what could’ve been an extremely overwhelming decision into such a great experience. Thank you, Cliff!!

Wish there was a Zero star option. These folks just handed us over to Hyundai next door and never looked back. We were never even shown a Subaru. Then the folks wouldnt even come down a dollar, when we had fifteen thousand cash to buy outright. Dont waste your time. The Manager of the used car lot asked me to email him so that we could resolve the issues. Yall, he was full of how they tried to call us after the visit and did their best... Offered to hand me back to the same sales person and STILL never offered to show me a Subaru. Still dont waste your time. Going to a different dealership. This place has convinced us to buy NEW.

I usually do not post reviews, but I had just the best experience with Cliff at Subaru Nashville that I had to! We experienced a total car loss and Cliff was there from the start to help us in our new car buying journey. He is extremely patient, kind, responsive, and overall an absolute pleasure to work with! Cliff and the rest of the team made our experience into a wonderfully positive one. Thank you, Cliff!!

If you go, ask for Bob Wood. Very friendly & knowledgeable. Hell get you squared away. 🍻

I had a great first car-buying experience with Chris Knapp at Subaru. He was honest, helpful and took the time to to really understand what I was looking for. He also sourced the car that I wanted, quickly, and ensured I was happy. Excellent service! Highly recommend!

Bob, Jim, and Jason are awesome. They made my second Subaru buying experience absolutely amazing. I got my dream car and worked with such a nice team. The place was clean, all of our needs were met! Bib went above and beyond to make sure I was happy. I will recommend them to anyone!!!

Michael Grizzard went above and beyond in finding us a new car after wed wrecked a previous car. Even though I live about 5 or 6 miles from another Subaru dealer, it was well worth the drive into Nashville to work with Michael.

Im so glad Cliff Goetz called me so quickly after I put in my appraisal request today. He helped me snag an excellent deal, especially considering the the way the car market is right now. This experience was truly the best Ive had at a dealership before; both Cliff and Jason made that happen. I felt valued, respected, and like I worked with people who have integrity. I suspect I signed up for a lifetime with Subaru both because of the product and the team behind it.

Great experience here. Everybody was wonderful. Cliff worked with me and he was excellent. He turned a very stressful situation into a positive one. Great place with great staff.

Cliff was amazing!! Excellent car buying experience. Couldn’t recommend him more!!

Christian was friendly and got to my needs the same day! He was very professional and friendly! Definitely would recommend to anyone!

Very happy with how my car was handled. Tyler in the service department was a pleasure to work with. Went above and beyond to make sure I was taken care of.

I purchased a 2021 Subaru a few months ago and I was so impressed with the quality of service I received. I’ve always dreaded having to go through the process of buying new cars because of pushy salespeople, but Cliff was everything I could have asked for in a salesperson. He was extremely knowledgeable, friendly, and funny which made the whole process of filling out tons of paperwork actually enjoyable. I decided around noon on a phone call I wanted a new car, got to the dealership around 5pm and by 7pm I was driving off the lot. If you’re in the market for a new car or if you just want to check out some Subarus, ask for Cliff and he will definitely do his best to answer all of your questions and get you in a new car that you can actually afford.

Ive owned my Subaru for over 5 years, bought it brand new and have never used anything but a Subaru dealership for work done on it. After moving to Nashville 3 months ago, Im 0 for 2 in having a good experience with Downtown Subaru.My first experience was after the recent freeze knocked out my A/C. I thought I just needed a recharge, so I took it in and waited at the dealership. After an hour and a half I get a text asking if I want to add $800+ to my service stop and that I had 45 minutes to respond. So what happens in that 45 minutes? If I miss the text, does the car just sit there idly while I wait? And why not call or WALK INTO THE WAITING ROOM to speak to me?! Thats a big decision that Id rather talk to a person about than a couple of clicks on my phone. Of course I had the work done, as I need A/C, and it was seemingly done well... but the inconsideration of me sitting in the waiting room was frustrating to say the least.I gave them the benefit of the doubt and went back for my oil change and tire rotation. I was told it would be a little over an hour, so I asked if I could be dropped off at my gym a couple of miles away. They did and I waited and waited while working out. Finally, I get **A TEXT** asking me if I want to add new tires to my service ($900+) and that I could respond within 45 minutes. Otherwise, my car would be done in an hour and a half. This is an hour and a half after I dropped it off the first time. So I called, again, wanting to speak to a person about big financial decisions and about why my car wasnt done with the initial reason I brought it in... only for service to not pick up after several attempts. I left a message and proceeded to walk home from the gym rather than be stranded there. Glad the weather was nice. About 40 minutes later (after not having my call returned) I called again, got through to service and was told that my car had JUST finished. How convenient. Finally, after arriving and getting to my car... the tires hadnt been rotated as requested.I guess Ill have to drive the extra 20 minutes to Franklin for good customer service.

Wonderful experience at the dealership. Chris Knapp was very helpful, he made the car buying process so easier. He is very good in explaining the features, package description, etc of the car, it helps in making decision. The paperwork was faster than expected too.I highly recommend him and this dealership if you are looking for new or used subaru.

My daughter dropped off her 18 Crosstrek here yesterday, for a 10am appt to get 2 recalls fixed and the oil changed. She dropped it at 9:30. The recall notices estimated 2 hours total for both repairs. She had someone dro[p her off at 4:30 to pick the car up, but was told it wasnt ready. So she waited until 6pm, when they close, and was then told she will have to leave the car so they could finish tomorrow. This was not an option for her, so she told them she will need the car now. They told her none of the work had been completed!! Let her sit there for almost 2 hours with no communication. Then when she got down the road, she noticed the console had been damaged...they left something very heavy on the top of it, leaving two large indentions, which are still there this morning. I have called twice this morning, and have had to leave messages as no one answered the phone...except the receptionist, who is not on site! Very unprofessional operation!!! DO NOT GET YOUR VEHICLE SERVICED HERE!!!Please Scott Prudhomme Service Manager or Tim Kobal (not sure of spelling, these are the names the receptionist gave me) General Manager return my phone call TODAY!!! This needs to get resolved.

I bought a Forrester in large part because of Cliff Goetz. He inspired great confidence in the car and the dealership. My entire experience at Downtown Motors was professional, personable and hassle free. I wish all my business transactions in life were so smooth

I do not know where to start, but first of all Subaru Of Nashville was by far the best dealership out of at least 10 or more that I was trying to work with. My salesman was Cliff and there are not enough stars to rate him, Cliff is very easy to talk to, personable and very genuine. This was the first new car I have ever purchased and Cliff was so informative and knowledgeable that he made this scary process a pleasure. I never felt pressured, they were able to get me the best interest rate from all the dealerships I was looking at and had the exact car I was looking for. I am now a proud owner of a 2021 Subaru Forester that I named Fern . When we arrived at the dealership they had Fern all detailed and shiny, Cliff gave us a great tour of Fern and her attributes, helped me set everything up. Cliff even checked in on me and Fern to see how everything was going .So if you are looking for a new car go to Subaru of Nashville and ask for Cliff, you will not be sorry, the best by far. I ❤️ My Subaru

This is my second purchase from Nashville Subaru. I just bought my second Ascent and Cliff was amazing! I obviously love my car, so I bought it again. Cliff actually told me more about the Ascent then I knew after owning one for several years. He’s knowledgeable, a pleasure and I had a great experience. Thank you Cliff!

Christian provided excellent service and we look forward to returning to buy our Next Subaru!

I had such an amazing experience here!! Buying a car is already so stressful, and going to places with pushy employees makes it so much worse. I had the wonderful pleasure of working with Cliff and he made my experience nothing short of amazing. If you go here PLEASE ask for Cliff. You won’t regret it!

Cliff took the time to to make sure I was taken care of and got exactly what I needed. They asked me questions to figure out what I was looking for and answered all of mine. If you want someone who makes the whole car buying process comfortable and easy, look no further than Cliff Goetz

Christian Hunt was the best! He made the experience easy and stress free and got me exactly what I wanted.

If you are looking for a car that suits your needs but not a pushy salesman, see Cliff Goetz at Nashville Subaru. He will find you the best car and deal for you and your family. He is super friendly and accommodating too!

Very good experience buying a Subaru Crosstrek. Bob Wood helped me every step of the way and was very knowledgable.

Items were stolen during repair at the body shop and the repair did not fully repair the car. I advise others to take their business to other Subaru dealerships as Id wager they have better oversight of their operations.

Such a great experience at Subaru Nashville! I was very unsure on what car I wanted but Cliff was so helpful in showing me all the different options they had! I would highly recommend and ask for Cliff!

I had a great experience with Subaru Downtown Nashville TN. Chris Knapp is our sales rep and he did an awesome job. We were satisfied with the service.

If you’re ever looking to buy a car from here see Chris Knapp! He is phenomenal and very honest when it comes to purchasing a car! Thanks to Chris and Mike my purchasing process was a breeze! Very satisfied!

I usually do not leave reviews on people or places mainly due to how much they affect me and my place of work. I have had Subaru’s for 12 years and I would say most people who own Subaru’s would understand when I say I believe we are a unique group of good people. I’ve always enjoyed the service I have received from Subaru dealers in the past, but this is far from the truth at Downtown Nashville. I first went in for over 700 dollars’ worth of scheduled service and night I picked up my Forester I encountered a pretty bad rain storm and found out my washer fluid was empty. This was pretty surprising since a scheduled service was just done. I called to just make sure that they check washer fluid during this service. The guy there was great, and was hey that was wrong of us and next time you come in oil change on us. I felt good. They made it right. So, I go in next time and I tell the service person I’m supposed to get a free oil change and he acts like I’m being cheap. I then tell him my wheel stud needs replaced and I think it’s covered under warranty. Well, I come back to pick it up when it’s finished and they are charging me for the wheel stud. The guy I talked to before is on his personal phone screaming at someone, so I have someone else check me out. I paid for it, which I shouldn’t of and then I asked the new guy, are you sure that stud wasn’t under warranty? He then checks with first guy (who was screaming on phone) who sees I have gold warranty and he says well I should have told him that??? He then tries to say well since you got free oil change it’s a wash. What the hell? They then say they will refund me which is now 6 weeks later and have no refund. I have talked to an assistant manager who said would call me back that day, no return call. And at one point was told I would get refunded when Subaru refunded them through the warranty? I didn’t think that was how warranties work.Update on review Subaru did call me back and apologize for not getting refund promptly. They have since refunded me which to me does say something because they have attempted to make it right.

This is my second time to purchase a Subaru Forrester in the last four years, but my first experience using downtown Subaru in Nashville. I wish I had done that the first time… This experience was much smoother, faster and far more pleasant, even considering that there is a shortage of vehicles in this age of pandemic. And I love my car. Special thanks to my sales guy, Cliff Goetz! I do recommend that you ask for him specifically.

Cliff was super knowledgeable, friendly and made the entire experience of buying a car so easy for me! I would definitely recommend him to anyone looking for a new Subaru! Thanks Cliff!!

Bought my ‘21 WRX STI here recently, and I highly recommend this location. I had a unique situation involving out of state factors, but Cliff and Mike were able to get it sorted out for me. Customer service was outstanding, professional and personal through each step of the process making it so much easier. Cliff was extremely respectful and hard working, going the extra mile to make sure I was able to purchase this vehicle. He continues to set the bar for customer service as I receive regular messages ensuring everything is working out on the new car. Again I highly recommend Cliff and Mike at downtown Nashville Subaru, they both are extremely hard working, honest and helpful.

Clifford Goetz was the nicest and most helpful sales rep I could have asked for! He helped me find the perfect car for me and was so personable the whole time! Thank you Nashville Subaru and thank you Clifford!

I went in looking for details on the new Outback because I’m looking for a comfortable ride for my dogs, and Cliff was so helpful. He made sure I saw one that would meet my needs, knew the details/upgrades/options and when the time comes for me to make my purchase, I’ll absolutely be going back to Cliff.

Chris Knapp is amazing. I went in today and let him know I’m months away from making a move, but Chris still took the tome to educate me and answer all of my questions. I can’t wait to come back in November and purchase a car from him!

Cliff was super helpful through the entire process! He answered all of my questions and made me feel very confident in my decision. This was my first time leasing a car and I couldn’t recommend him enough!

I called Subaru to ask if they can help my son who is a first responder. He is traveling from New Jersey to Austin Texas. He is volunteering his time and money to help COVID Hospital patients. They said he would have to wait at least a week to get a oil change and headlight bulb which would take about 30 minutes of time. Before he got to Nashville he was pull over and receive at ticket because the headlight was out and the oil light came on right after that, Subaru had just change the engine on a recall 6 months earlier. I thought Subaru was a great car? Now I find out this dealership doesn’t care about first responders. What a shame.

Cliff provided me with an excellent service. He was friendly and knowledgeable throughout the process, and I highly recommend!

Cliff was very knowledgeable and friendly throughout my entire experience! Would definitely recommend him to anyone looking for a Subaru!

Chris Knapp and the whole team at the Subaru of nashville were amazing. The whole process was simple and seamless and any questions were answered completely. Could not be happier with the 2021 wrx I got there and the sales team there.

My wife and I bought a new Outback and had a very good experience with Cliff. He was knowledgeable, friendly, easy to work with. My wife is a business manager and asks a lot of questions. Cliff was easy to communicate with and had the answers. We love the car and recommend Cliff.

I went in to the dealership to look at vehicles for my upcoming lease end...and never thought the process would be simple enough for me to actually leave with a vehicle. My dealer, Cliff made the process so easy and continued to show me prices for almost every car they had in order to find what I was looking for and make sure it was in my price range. I didn’t feel like I was being ripped off or scammed, like I have felt at other dealerships prior. I will keep coming back and trust Cliff to help me with all of my needs!

I purchased my used 2012 Acura Mdx from here my salesperson was named Chubby(Such a nice person), very helpful. To be totally honest I started to have buyers remorse after a road trip. Let me explain, a few days after purchasing I felt a little agitation when I hit 60mph. I took it back to supposedly have an alignment done. Welll after my road trip I felt the shaking again. I took it back and met Tyler♥️. He explained that hes only been there for 2wks and want to make sure his customers are satisfied and safe. Let me tell you he has been very honest, helpful and courteous, as well as professional with attention to detail. He has kept me in the loop every step of the way. He came in on his day off to give me an update to the progress of my vehicles maintenance. So far Im loving him and plan to continue to go to him part all others. He has saved my relationship and feelings toward this establishment when it comes to service.

Nice people, quality service. The way it should be

Cliff is the absolute best! Go see him for above and beyond outstanding service!!! We are so impressed!

Chris Knapp is the best car salesperson I have encountered. He is really clam, patient, laid-back, and knowledgeable. I did not feel any pressure on purchasing or selecting models. He tries his best to make sure you have a great time finding the most suitable car you want and leave the dealership in a great mood! The sale team at this dealership is very relaxed and tries to work with you to have a win-win deal -- unlike many other ones with horror stories. I really appreciate the transparent and relaxing process, and Chris did a great job on helping me to get my first car at Subaru Downtown Nashville and answered all of my questions. If you are intimidated by those terrible experience with purchasing cars, choose this one because it will not let you down!

Cliff was great, very helpful and thoughtful throughout the process. I would definitely buy from him again!

Michael was very knowledgeable and a huge help with making my decision!! I highly recommend him to help you also!!!

Michael Grizzard was a big help and very knowledgeable. Great salesman and pleasurable experience.

We had a great experience purchasing our Ascent at Downtown Subaru. Chris was our salesperson. He was very honest, straight forward, and fair. I would definitely recommend Downtown Subaru. Ask for Chris!

We bought our first Subaru at Downtown Nashville with Chris Knapp. Overall the service was great. Chris took all the time to explain each car, the options on each and the differences. Chris was very knowledgeable on each model. In addition, he helped us to take the time I needed for us to select what we thought was the best option. I would recommend Downtown Nashville Subaru and Chriss service to anyone looking for a new Subaru car.

Michael was great! The service there is phenomenal and I was able to purchase a new car with ease!

I had a great experience, if you need a new vehicle Cliff is your guy!

Leased my first brand new Subaru Legacy from Chris Knapp and Michael Grizzard and they were awesome! They both helped me figure out the best car for me and the best price too! They care about each customer and how to get the best deal for you. I was nervous at first, since it was my first time buying a car and I didnt want to be taken advantage of, but Chris and Michael made me feel comfortable and I trusted them and it has paid off! Love my new car, thanks guys!!!!

The dedication to solution is part of the everyday with this Subaru dealer.That time you traded your green 2018 Subaru Outback for a 2020 Outback with a moon roof because it’s blue and it’s 2020 and everything needs to be blue. And you never even left your house - they just brought it to you and drove the other one away. And you signed the paper work in face masks and gloves in the driveway because of Covid-19. Yeah — that time.(Call Chris Knapp at Downtown Subaru- tell him I sent you)

I bought my pre-owned subaru outback in October of 2020. First of all, Jason the finance manager was the best! He was very patient and forthcoming and will forever change your opinion of finance managers at car dealerships. Secondly, in the months since my purchase there have been a few minor issues that needed attention from the dealership and in walks Frank, the used car manager. I have had nothing but positive experiences with Frank, he is very accomoadating and I legitimately feel his goal is for the customer to walk away satisfied. Also, if you are in the market for a subaru and find yourself at downtown Nashville ask for Chris, hes a very helpful and knowledgeable salesman in my experience.Side note: service department has been in a bit of disarray but it does seem they might have turned a corner recently.

Michael was such a nice person to work with. He really goes above and beyond to help customers!!! A+

Cliff was very helpful while assisting me in finding my Subaru. My entire experience with Nashville Subaru was a positive one! Their team is great and willing to work with you in all aspects. I cannot recommend them enough.

By far the best experience my husband and I have ever had purchasing a vehicle! Cliff was knowledgeable, efficient and kind! Thank you!

The Downtown Nashville service department is just flat out bad. High prices, poor customer service, long wait times, and the list goes on.Ive lived in Nashville for nearly 4 years now and have visited 6 times for recalls and regular service, and have never had an A+ experience. Once a 3 hour recall turned into 3 days without my car. Ive told their representatives multiple times that I purchased the Subaru extended warranty with the car, and yet they always try to charge you for things that are covered under warranty.Finally I decided to look into other options and found Darrell Waltrip Subaru in Franklin. They are better in literally every category. Very happy to have finally found a service center that I can trust, and will not be going back to Downtown Nashville Subaru.