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American Car Center
609 Thompson Ln, Nashville, TN 37204, United States
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American Car Center
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Fa
Review №1

I absolutely loved coming here! The employees were great!!! If you ever come up here ask for Tylon he was a huge help to me!

Ha
Review №2

Absolutely amazing! Kia took amazing care of me and my husband. She worked with us and made sure we got into a car we loved. They were extremely friendly, carring and, just overall professional. We love our car all thanks to Kia ❤💯

Br
Review №3

It I could rate 0 stars I would. There is a serious issue with communication between this lot and the customer. If you are going to try and have a smart mouth please understand how the English language works. Furthermore, after having a vehicle with this company for over 2 years and not needing the vehicle anymore due to having another child and needing more space there should be no reason that anyone should be trying to bully us into keeping a car that wouldn’t even fit all of our children. Not to mention the cars are over priced with your company but that’s neither here nor there. I love to see companies with majority of the employees being black but please do better this is ridiculous and embarrassing for y’all

Ab
Review №4

Very nice employees. I got a good nice looking car. They work with all kind of credit

Jo
Review №5

Kia David Was awesome!! Got me in a car in no time!

Ne
Review №6

The ppl on the lot were great … HOWEVER, customer Service is NO HELP . They never know what’s going on and they just transfer you a million timesThey have terrible communication but the phones work when it’s time to take a payment . If you can, I HIGHLY recommend you go somewhere else. Don’t waste your time here .

Kw
Review №7

Found me a 2018 car for $500.00 down. Got a great deal. The people there are really nice. Glad I went!

De
Review №8

I wish I could give 0 stars I have had my car for almost four years almost paid it off owe $2000 all sudden they are trying to say I was audited and didn’t have insurance from 2017, I have provided this information several times and their insurance has verified when I did have it, but at American financial they can’t seem to get it together they are all rude do not return phone calls then a manager Said she would take care of it and still nothing I’m not paying money for something I had and when I didn’t have was paying their $30 premium I’m going to turn their car in I don’t want to deal with rude shady people who for two weeks I’ve been going back n forth trying to get this resolved then I just called again and got hung up on when asking to speak to a manager I’m going to keep updating on here until something is done

Ny
Review №9

Ok selection of cars not all that clean, customer service couldve bn better got a decent car with a warranty that u still pay for & overages & financing through the roof. I know Im about to be upside down in my car as far as financing

Ko
Review №10

Hello everyone ! I just wanted to stop by and let everyone know my experience . Dre was the guy I talked to and I must say I’ve never felt more comfortable, and accepted in my life buying a car ! That man will go over and beyond for you . I’ll absolutely be back ! Thanks bud ! - Dakota, and Layla

Te
Review №11

Awesome family atmosphere. This was one of the most comfortable buying experiences Ive had. The vehicle I purchased is wonderful and has given me no problems at all. I definitely recommend buying here.

al
Review №12

Great place and willing to work with you

ni
Review №13

I purchased a 2017 Kia Forte back in December of last year. Ben was the guy that helped me. The whole experience was smooth, I didn’t have any issues. They really work with you, and go out their way to make sure your satisfied. They have really nice up to date cars, with low mileage. It’s been about five months now, and I haven’t had one single problem with my car. I recommend anyone to buy a car from them. Especially if you been turned down from other car places, or have bad credit. They will help you!!!!

An
Review №14

Mazio and the staff were super friendly knowledgeable we love our car chose go and see them for your next car the Gibson’s

Ed
Review №15

I wish i could give 0. This company used to be ok. All the sudden they start charging me for some damage waiver insurance. Ive never changed insurance. I had to take time out of my day to fix it with another company. I was told would be refunded on account. Over 4 weeks nothing yet. They keep saying different times and keep saying they will email someone. Ive heard nothing. Terrible company.

Me
Review №16

HORRIBLE customer service!!!! I call to try to get a payment put through and they send through 5 different people and I have to repeat myself multiple times before I get to the right person. The billing department will just put you on hold and then hang up after 10 minutes of waiting. American car financial reps are really rude and before you get done talking to them, they just transfer you right in the middle of your sentence. They have great cars, but honestly its not even worth it because they are the worst to deal with. They are not professional at all.

Ab
Review №17

Very nice employees

Ce
Review №18

STAY AWAY!!!! They will overcharge you on a used car almost double its value and call it a lease. They have not provided any assistance when Covid hit. I would not recommend going in and letting these people (or most of these buy here pay here places) scam you out of thousands of dollars that can be going to a car that you will ultimately own or your family who needs support during these tuff times. I wish I could give them a zero star but that is not an option. (Dear managers that will read this, do not write me back saying contact yall so we can discuss things. Ion wanna talk. Yall scam people. I know how car deals work now from working at a dealership.) Do not let these people con you.

Ca
Review №19

My salesman was great, very knowledgeable and patient. He helped me through the whole process and made sure I understood everything before signing... The rest of the staff were very professional and courteous, highly recommend this place!!

su
Review №20

The young man that answers the phone is rude to customers.

KN
Review №21

Great Customer Service. Very Nice People!

ma
Review №22

Great experience. Good people to buy a car from.

Pa
Review №23

Best buying experience ever. I was greeted with friendly staff. They worked with me and got me the car I wanted. Best part low mileage cars. Best place to get into a car.I came at the exact right time.Paperwork didnt take long.Ben Randall was awesome and Pamela Thurman. Wonderful staff.

Sh
Review №24

The best car buying experience I’ve ever had!! Ben Randall and Pamela Thurman were awesome and they worked with me and got me a car I absolutely love! If you need a car please go to the one on Thompson Lane. I promise you will leave satisfied!

Yo
Review №25

This has been the best experience Ive ever had. The whole staff was very nice, friendly, and HELPFUL! I felt like family. Id recommend anyone whos looking for a vehicle check them out!

Ch
Review №26

Great place and Great prices for my first car! Thank you.

Al
Review №27

I LOVE THIS DEALER!!!!!! PAT WAS SO WONDERFUL! & SO WAS PAM! They both helped us out so much in making sure we got a car out the lot, I recommend 100% to EVERYONE! They’re a real car dealer, genuine sweet people! (Funny too lol) and they’re cars are so clean! No salvages!

An
Review №28

Wonderful car experience!! Excellent customer ❤ care!!

An
Review №29

Terrible communication I tried to get a vehicle through them when stating I can drive up there so I need to know for sure Id get approved. Lady I spoke too told me Id need 750$ to 1250$ down which its listed in the post 500$ to 750$ when I said something about it I got blocked! Real great customer service and false advertising

Ko
Review №30

I had the pleasure of doing business with Michael at American Car Center. He was extremely helpful and answered any questions that I had. The team got me in the PERFECT car and I could not be happier. They went above and beyond with customer service when they could’ve easily turned me away due to a unique situation. I couldn’t be happier with the outcome and I would highly recommend this group!

As
Review №31

I have never been to a car place that has gone so above and beyond to help with finding me the perfect car for lifestyle and budget. They made me feel like a person with life needs and not another sale for the day. Mike did great with making the experience quick and easy. Pam went above and beyond to find me exactly what I wanted. IF YOU WANT TO BE TREATED LIKE A PERSON DURING YOU CAR BUYING EXPERIENCE YOU WANT TO GO TO AMERICAN CAR CENTER ON THOMPSON LANE IN NASHVILLE! PS. I get free oil changes :)

Du
Review №32

These guys ROCK!!! My experience with them was nothing shy of absolutely amazing. They waited on me till 7 30pm to help me get the car I wanted. So if anyone is looking for a great deal on some new wheels go check out these guys HIGHLY HIGHLY RECOMMENDED. To bad I can only give 5 stars cause I would give 10 if possible. Thank you guys so much.

St
Review №33

The entire office was very professional. They helped put me in a car. Low down payment. Easy payments based on my payday. I was able to test drive the cars. I had a pleasant time.

Je
Review №34

I recommend anyone and everyone that needs a vehicle! They are awesome! They are much better than actual dealerships! They are very friendly and cooperative and will do anything they can to help! They have my 5 star!

Ni
Review №35

American car center sucks they didn’t get my dates right for my payments every time I pay I have a late fee and they say they can’t change it car note suppose to be 215 I pay 235 and some change the cars are good but the way they do things make you wanna return the car I’m taking mines back

Ka
Review №36

I would recommend this group of people any day of the week. Ben is the guy to see, hell get you exactly what youre looking for to fit your budget and style. The entire staff was professional and just all around great, but Ben is the man.

Ha
Review №37

Malcolm Luster hooked me up with my Buick Encore!! All the staff was super friendly! This was my first time getting a car & they made everything easy for me!

Ma
Review №38

Had a great experience at American Car Center. All I can say is go up there theyll do you right and they very honest and upfront. Most of all I love my new car

B
Review №39

The customer service here is excellent. To make everything perfect the car that I got from them I am not only in love with it but it is reliable, low mileage and there weren’t any issues with it. I will definitely be recommending them to everyone

Re
Review №40

I had a great experience at American Car center off Thompson Lane in Nashville! Ben Randall and Pamela Thurman hooked me up with a very nice ride while providing excellent and courteous customer service!! I finally have peace of mind knowing I have a very nice and reliable car that is also very comfortable and fully loaded! Thank you Ben and Pam🙂

Sa
Review №41

Cars looked nice. If you are looking for a car stop by and see Ben. They have fantastic financing options for all different types of incomes. Ask for Ben!

Ty
Review №42

Pat is an amazing car salesman and he will get you into a car. Ms. Pam is an excellent financial agent ever. They have an amazing assistant ms. Marlon. Come on down to them they will get you into a car.

Gr
Review №43

This is an amazing place my husband just got his car today an they was the best we was in an out of the place in a heartbeat we are so happy to have an amazing an reliable car malcom is the man an was a great person he even pulled up to my office to work with me an my family members to get the car thank you so much...... I couldn’t ask for a better car place!!!!! From grace an Keshun

Sc
Review №44

The service was great Pat the sale guy was very helpful and know all the information I needed to know about the car and was able to answer all the questions I had. A very great place to do business. American Car Center is a place to do great business.

Jo
Review №45

Excellent customer service. Very helpfull and manageable. Pat and the staff were very friendly and courteous. If anybody in the area is looking for a car, come check them out. You will leave with a smile on your face.

To
Review №46

Great Service! Quani and Pam were absolutely great! The whole staff was super friendly and so helpful. I would definitely recommend them for anyone looking for a car!!

Tw
Review №47

The buying experience was everything! I purchased on my birthday and was really apprehensive at first, but the entire team took great care of me and made me feel great about my decision. Ben, Pamela, Fonzo, and Ms. Marlon were amazing!

ja
Review №48

Bad credit, No credit, THEY GOT YOU! Low down payments and monthly payments! ALL NEW CARS! God is GOOD! Good people! Pat said, COME IN WE GOT YOU!” THEY GOT YOU

Je
Review №49

Great place to get a vehicle from and friendly people as well. Didn’t have a problem out of anyone and my car is perfect. Would recommend to anyone!

Qu
Review №50

Ben was wonderful!! The process was simple and easy and he was very patient and honest! Come see him!! Kid friendly environment also! Thanks Ben:)

Ro
Review №51

I wanna give a huge shout out to Mazio Rhodes. The team at America car center are amazing as well. I’m happy and thankful for my car. You guys rock!!!!

me
Review №52

Good ppl....giving me a chance when no one else would!

Tr
Review №53

I really appreciate the customer service of America Car Center. Everyone has the ambition to assist customers to expectation. They customers services deserve 5 stars.

Em
Review №54

These guys are AMAZING! Drove an hour and a half to do get there. Best decision I made. Will be back and send anyone we know looking for a car here.

Ws
Review №55

I suggest that if youre in need of a need dependable vehicle go here...they will help you get into something nice...everyone is nice and cool... appreciate it Quani

Gw
Review №56

Omg 🤩 the staff was super friendly and entertaining . The cars are very nice and up to date. I recommend this company for anyone . Quannie got me what I needed. Thanks to everyone 🥂

Ju
Review №57

Edwin is the best sales man to ask for when u go in..hes def awesome and do whatever to get u in a car. Love him.if u want to for sure get a car go to him.

Ma
Review №58

The service was great and quick. I was there for no more than 2 hours. Customer service was great. Got me a great car with great mileage.

Di
Review №59

Thank you to the staff for being warm, kind and caring. I was in a bind and could not leave this lot without a car. The staff truly cared. I love my car, its affordable and with the help of Ameeican Car Center its now in frontof my house. Truly no words can descrive my relief.

An
Review №60

I had the best car buying experience here they helped me from the time I inquired until I was in the vehicle I wanted Mazio Rhodes and Ms Pam I thank you for your kindness I have never had a car experience like this before. Mazio was very professional and made sure I was comfortable during my experience. Ms Pam I love your spirit it’s not often you meet people who are as genuine as you.

Sh
Review №61

My salesman was awesome. He is the only good experience that I have had dealing with this company. I purchased a 2015 Nissan Sentra 37 days ago. The air went out on the vehicle on the 33rd day. I called the warranty company to advise of the issue I am having with the car and to see what I need to do to have it fixed under the warranty. I have talked to a Doug and John in warranty and they have given me 3 different shops to take it to. They all need my vehicle for over 24 hours. I work in Nashville but live an hour away, so for me to leave my car I would need a loaner car to get back and forth to work. I am livid bc they are not willing to assist with a loaner vehicle while my car that I have had barely 30 days gets fixed. I expressed to my salesman that I need something reliable bc I commute out of town to work and back. There is no way I can leave my vehicle over night or longer without another means of transportation. I will miss days from work and money. I keep being transferred around was told by John that I keep calling him and I am not the only person that has an issue with my vehicle. I AM GOING TO THE BBB NEXT!!!!!!!!!!!! I WOULD GIVE NO STARS IF THAT WAS AN OPTION!!!!!

Br
Review №62

Mazio is that guy to go to when you need a vehicle I will say that I didnt get a vehicle because I had to do wayyyy to much but this guy will definitely try anything he can to put you in a vehicle. However the reviews that you read about not finding things out until the last minute are true cause I couldve been better prepared if I had know everything I would need or would even have to do if I didnt meet the requirements up front. So be prepared for surprises.

Jo
Review №63

Great customer service here… want to give a big thanks too Mazio Rhodes he was a big help through the entire process got me in a car I love

Jo
Review №64

I had a great experience here .Ben Randall and Pamela Thurman were very nice .The customers service is very great too .If anyone needs a car go to the one on Thompson lane. I recommend everybody to go here . I had a very great affordable deal and I got the car I wanted .Im very satisfied with the service I got here !!!!!!!

Ja
Review №65

DO NOT GO THERE, I went there to get a car they accused me of a fraudulent checkstub and can’t my down payment!!! VERY ghetto ABSOLUTELY would not recommend EVER !!!

Pe
Review №66

I really think god for blessing me and sending me to America car center is the best and yeah they will work with you and get you back on the road

MA
Review №67

Go see Pat. He can help you. Awesome guy to work with. The best out

Wi
Review №68

Great selection of cars. Great customer service and very friendly. Worked with me to get what I want at a plan that worked for me.

La
Review №69

Great experience...my salesman was Benjamin Randall,he was awesome....he got your girl into a 2017....come holla at ya boy he can get you into something...make sure you have proof of income and driver license....ask for Benjamin Randall!!!!!

da
Review №70

Good place to get a dependable car or truck everyone there will try their best to help you out

As
Review №71

I didn’t think I would be approved to get another vehicle after my first experience which was horrible, but y’all Ms. Pam and Maceo helped me !! I got a 2016 Chevy Trax and I’m so HAPPPYYYYYY I almost cried ! Y’all everybody in the dealership handsome !! Thank You sooo muchhhhhh

Ro
Review №72

Pat & Marlon were amazing ! This has been by far the best car buying experience my family & I have ever had . Thanks so much !

St
Review №73

Great customer service they make you feel at home . You have to go see Pat he will help you get in any car you would like .

Ca
Review №74

Pat helped me get on the road. Go see him. Hes wonderful

Mo
Review №75

Quani was an excellent salesman. Helped me get in the vehicle I wanted with low payments

Ho
Review №76

Mazio was great.

Ki
Review №77

I had the BEST car buying experience ever!!! I highly recommend that you buy your car here!!!

mo
Review №78

Excellent experience Thank you Mazio and Pam ! Go see them!

Er
Review №79

Great staff

Ha
Review №80

American Car Center on Thompson Lane in Nashville Tn was amazing, the staff was really nice and they were super helpful! -Hannah Raysor

La
Review №81

Go see Pat. Hes the best.thank yall so much

He
Review №82

Pam and mazio are the best!!!! Ms.Marlow is so lovely too! Love you guys!!!! Come eat at buffalo!!!! We got you!

Da
Review №83

Quani was a great help in getting me a car.

as
Review №84

They are a life saver ! Thanks for all your help

Ka
Review №85

Mazio was very helpful and pamela was very nice

Jo
Review №86

Great customer service, Thanks Mazio and Pamela.

Wa
Review №87

Friendly and got the deal done

Bo
Review №88

Great service fast extra nice helpful.

Mi
Review №89

Great experience. Honest, informative and a pleasure to work with!!!

Ed
Review №90

Very happy with the service. Pat is an alsome job getting me in a car thank you

En
Review №91

If you need a car call Ben he will take you from. Walking to Riding!!!! THANK YOU BEN

Ma
Review №92

Awesome place excellent sales team....

Ti
Review №93

Great customer service. Come see Mazio!!!

ki
Review №94

Great experience!! Pat and Pamela are the absolute best!!

Ja
Review №95

Pat and pam and marlon are all awesome they do what they say tell the truth and really try to help a person out

ju
Review №96

The sale man was very friendly they work with you

An
Review №97

Told us we were approved so I sent my way there back home that is 2 hours away then after sitting there for 4 hours was told we were denied over not enough bank statements

Ju
Review №98

Rude and fake tell u one thing and do something else I wouldnt buy another car from them

Mo
Review №99

Best people ever!

Pa
Review №100

Great place

Information
29 Photos
100 Comments
4.5 Rating
  • Address:609 Thompson Ln, Nashville, TN 37204, United States
  • Site:https://americancarcenter.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_term=thompson_nashville
  • Phone:+1 629-802-3735
Categories
  • Used car dealer
  • Car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:Closed
  • Sunday:9AM–6PM
Offerings
  • Buys used goods:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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