Gabriella was extremely helpful, informative, patient and friendly! She is the most knowledgeable person I’ve ever dealt with regarding cell phones and customer contracts.She easily transitioned me from my old phone to my new phone. I will not hesitate to contact her with any further questions about the functionality of my iPhone 13.Gabriella is certainly an asset to Verizon!Thank you, Gabriella!

Very quick visit. Jordan was very helpful and installed a new “liquid” screen protector on my daughters phone. I would definitely come back for future purchases.

Cody was amazing. Very professional, courteous, and informing. He asked a couple questions about my needs for phone/phone service. Made switching to Verizon from T Mobile a breeze. Will tell all my friends and acquaintances about Verizon and Cody. Thank you!!

Jordan gave my husband and I exceptional service! He gave us the complete picture of everything involved so could make the right choices, selecting the iPhone model and the monthly financial agreement so we wouldn’t have any surprises!!! I would highly recommend Jordan, he’s superior in every way!

Ms. Gabriella, one of the most professional andcurteous person you will meet. As a older customer, I appreciated her patience. She was not trying to sell me anything. She offered choices for which choice was best for my needs.Verizon is fortunate to employ her.

Charles was awesome! He was thorough and patient. He was able to answer all our questions and get us what we needed and wanted!! I would definitely recommend his service to everyone. We are so happy we chose this store. Overall my husband and I had a great experience .

I was so impressed with Gabriella Schecher she was extremely helpful. She explained EVERYTHING really well. Answered every question. Explained everything on my new Apple 12 mini. I’ve been an Apple user and a Happy Verizon customer for many years and she just made my day. Thank you Verizon for have employees who know what their doing, it was a pleasure to walk through your doors. Sincerely Linda Vizzini

Gabriella and the Staff at the Verizon Store at Berkshire Plaza in Naples, FL are outstanding. She met our every need for 2 new Samsung phones. She made sure we got the best price. She spent a total of about 3 hours insuring that our phones worked properly for us. She is great!

Gabriella was phenomenal! She was friendly, courteous and professional. Her knowledge of the product is unsurpassed and she was very patient as she explained the operation of the phone to me. Additionally she stayed about 20 minutes after the store closed to make sure I was comfortable with my purchase. I would highly recommend her and her store!

Everyone at the Berkshire Commons Verizon store was extremely helpful and knowledgeable. Thank you!

STAY AWAY!! This is the worst customer service I have ever experienced in my life. I spent almost $2,000 in the store and bought the protective covering for the watch that was recommended (even when I inquired about a more protective covering) sure enough, less than a week later I was told there was nothing they could do when my device is damaged! Then told me it was my fault (to a degree of making me feel bad about myself and belittling me, that I was in the wrong for wearing a watch on my wrist) That I was rude and that they would call the police on me!!! I have never in my life had the police called on me or even told that someone would. I am a middle age, graduate level, working professional women who is of no threat to anyone! They would not even understand where I was coming from. It’s sad to see such bad customer service when with a company for 10+ years!To your reply:The screen cracked because I bought the screen protector you recommended. You must check your morals at the door at this store. No one should have to live with a device that has been damaged within 7 days of spending $350 on a device. I bought the screen protector that your representative recommended, (which he recommended I not buy the one with the warranty for my watch. He sold me the one with the warranty for my phone. Obviously with the amount of money I had spent, if he would have recommended the one with warranty, I would have bought it!) instead of a different one that I asked about. You had no sympathy. The first words out of your mouth were, “I’m not going to be able to do much for a cracked. Screen.”, before you even knew the situation. The fact that you can’t understand that I walked out of your store thinking that I’m protected, with the protection that I was sold there, and then damaged less than a week later, means nothing. Again, horrible customer service. Threatening to call the police was just icing on the cake of this horrible establishment!!!

Jordan was great! He made the process of getting a new phone quick and easy. He was very respectful and knowledgeable!

Jordan was what every supervisor looks for in someone who works in customer service. Friendly, efficient and very knowledgeable. Our visit was 100% a success thanks to Jordan!

Jordan the Sales Rep was polite and helpful! Great experience all around

Store is a little bare but suffices in its selection of products. Gabriella was the most helpful and amiable rep i’ve ever been served by. 10/10 would buy from her again.

It was a pleasure to work with Jordan. He was very knowledgeable and patient. My phone was a little crazy on the picture side! He was willing to do whatever it took to help me with a new phone and watch! Loved working with him and will tell everyone I know!

Jordan was the bomb. He was very helpful and knowledgeable on the products we purchased. He made the waiting time bearable with the his politeness and great conversations. We had both of our children (under two years old) in the store and he was very patient with us keeping them in line as he discussed our options to us. He was a cool dude and Verizon should be proud to have him as an employee.

Charles was excellent! Very professional and personable. He helped me with all my questions . Went above and beyond with his knowledge to help me transfer my information from an Android to iPhone. The manager of the store was awesome as well. Customer service was above and beyond in this store.

Charlie was amazing and informative! He was super helpful in helping me purchase my new phone.

Great service from Jordan! He explained our options and helped us upgrade our Apple Watches. He took care of all my questions carefully and completely. Very helpful.

Arian had a calm presence effortless skill that put us at ease as he guided us through the selection and installation process. We never felt rushed or that we were being ‘upsold’, so we got exactly what we wanted and were very satisfied with our purchase and with tha sales process. Bravo.

We were switching our service from Xfinity Mobile to Verizon and encountered some issues with the porting. He was extremely patient and would not let go of the process until it was completely done which took a good amount of time. We were treated well and though he is still learning, he was very knowledgeable and did whatever it took to get the job done. Everyone at this location reached out to help and it is appreciated.

Arian did a great job! I would recommend him to any individual looking to purchase a new phone from Verizon.

Jordan was great, easy to work with and very helpful. Decacated to customer satisfaction!Made my experience there pleasant.

Called in for help on turning In iPhone to redeem trade in value And got hung up on because I didn’t do the initial purchase with them. Called back and asked the gentleman Xavier who the manager was and he said he was. I then asked for the gentleman’s name who hung op on me and Xavier hung up the phone as well. I was very respectful. I don’t recommend buisness here. The correct name of the manager was mark and the one he gave was fake. Looks like you guys have issues at that location especially with leadership.

We were the first customers in at 10AM and we left at 2:30PM.The first tech who helped us was obviously new and did have some difficulty so another tech stepped in. Although we were there for an extremely long time (technical problems, etc.) we left there with 2 new phones and a good service plan.While we were there, the 3 tech who were working didnt stop. Unfortunately the biggest problem and most time consuming was the techs problems dealing with Verizon for support. We had spent 2 hrs. on the phone with Verizon support the night before and were assured that the person we were speaking to said she was sending all of the information needed to the Verizon store we were going to so we should be in and out without difficulties.Truth be told, she didnt so we had to start from scratch when we got to the store which was time consuming.Watching the tech have similar difficulty dealing with support was frustrating but at least assuring that we, as customers are not the only ones who receive poor customer support!Anyway, that being said, our tech at the store had the patience of an angel and we do appreciate his efforts on our behalf!

Russell was a great help. He had extensive knowledge of the plans, promotions and products that were available. I enjoyed working with him. He was patient and walked me through the entire experience of transitioning from another carrier. So nice to work with someone who is pleasant and competent!This was much better service than I received at the Verizon corporate store!

This guy is amazing,he stay out shift and take his time to explain everything really well and find the best options and deals for my account also downmy plan to a better and shipped plan

When I went to the Verizon retailer store Charles was working by himself and already had three customers he was waiting on simultaneously and what I saw giving 100 % help to all of them. As soon as my son in law and I entered the store he welcomed us and what we needed and excused himself to all the other customers for moment only just to make sure we knew that we were acknowledged and seen . He was very polite, professional, courteous, everything that you expect from someone but dont get, except that day It was delivered by this man Charles. He exemplified what customer service is supposed to be but in this day and age rarely get or see. He met are needs aswell as everyone else who was in the store and who came in and that was several people. Everyone met with a cheerful and welcoming look since we all had masked on. But you could tell your were not a commission but a person. Knowledgeable and he knew his ckients because time after the people that came he would greet by name or they knew his name. Myself and my son in law had a great experience at the Verizon store because of this one helpful friend that is what Charlie seemed to be to me and all that entered that day while I was there. If I had 5 thumbs 👍 that would be my rating for my experience.

Wonderful store, best in the area. Sales representative Charlie could not have been more helpful. My extreme problem was solved. I am a happy camper.

Excellent service I’ve never dealt with a better or more knowledgeable person at Verizon he spent over two hours helping us with our new phone he was the greatest

She was very helpful and pleasant to deal with.

Jordan was Wonderful and answered all of my questions. Very patient .

Momo was extremely helpful. I came in a couple days prior to my switch over to ask some questions. She gave me clear cut answers and all the info I needed to be confident in Verizon. The day of the sale, she remembered me and helped us through the process of getting great deals and some new phones and, of course, better service. I’m so happy I switched my family over- thanks a million Momo!

Great service and great stuff. Thanks so much

The sales representative did an awesome job helping me with my phone switched

Jordan could not have been more helpful with the purchase of my IPhone 13 ProA true professional

Mom was very helpful to us in explaining how the phone worked. She explained everything in detail, and went out of her way to help us. Great employee!

All I’m saying is my boy Arian needs a raise

Excelent and very professionalThank you 👍👍

Waited 1 1/2 hours and left. Only have 2 employees. Could have gotten parts from China sooner

Very helpful in advising me on a new phone and helping me set it all up! Thank you!

Matt excelled in both professionalism and knowledge on services offered. He was incredibly helpful and courteous and got me into my new iPhone 11 hassle-free! What a great employee!

Great guy! Helped me out with everything I needed at Verizon thanks Charlie

Matt was SUPER helpful throughout my entire experience at this Verizon store. I needed to pay off my phone, which had broken from a fall the night before, and purchase a new one and he made the entire process incredibly painless and smooth. He has great customer service skills and was pleasant throughout our entire interaction. Would definitely recommend this Verizon store to my friends and family!

My fiancé and I came in late last night and Momo was very helpful, attentive, and had a personable personality. Thank you for being eager to help us even though it was right before closing! Great customer service

My experience at Verizon was outstanding as Charles was nice, helpful and made the whole process effortless!

My Verizon representative was fantastic. The store was under staffed which they need to take care of. During these tough times they handled it very well.

Although I had other difficulties with Verizon in general, Jordan was knowledgeable and got things done.

Horrible experience, ended paying 500 dollars because they lost a phone that I returned, I was in the store many times an I never couldn’t meet with the manager, please don’t go there

The day prior to leaving Massachusetts for Florida, my phone died. I thought it was the battery which it was. But when my husband went to a Verizon wireless in Middleboro Ma., they told my husband that Verizon had gone to 5G and my phone would no longer work. They sold my husband a 16GB phone when the one we had was a 32GB. Despite removing everything I could, I could not put a picture, or any apps I needed on the phone.Momo helped us through the process of returning the phone and purchasing a 32GB at her location in Naples Florida. Momo is professional, knowledgeable, extremely accommodating and pleasant. I noticed more than one person walk in the store and ask for Momo by name to service them and I can see why. Momo even arranged to have the bogus 16GB phone shipped back to the Massachusetts wireless store with no charge to me.Momo is an asset to this business. I hope you compensate her accordingly.

I had went to two different corporate VERIZON stores, where I have always purchased my phones for the last 15 years two weekends in a row, the first one on Central Ave in Naples where the young man was absolutely useless! Then went to the Pine Ridge Store two times and told me to come back the 3rd weekend to wait for another phone. I had always stayed away from the smaller VERIZON stores, not now, I walked into the Berkshire Verizon store and they were the best ever! Momo knows her stuff! and went out of her way to help me. I went back the next day, I had a question and the others there were just as helpful. I will alway use the Berkshire Verizon for now on, I will never go back to the Corporate stores!

Very helpful and knowledgeable and made the decision and purchase easy and effortless...

Very fast paced, helpful, knowledge, and truly great people. Thanks for all the help.

Momo is the MOST helpful considerate excellent employee. She went above and beyond her duties!!!!!

I totally appreciate this Naples Verizon Store.Great Service from when I stepped into the store on Oct. 2 2019.I actually waited to buy and transfer my phone to this location because of the service I have gotten in the past. I looked into getting a new phone in RI, I was told I had to transfer myself. Thanks again for the immediate attention I received and for the professional, friendly and courteous staff. A very pleased customer. Sue

I have nothing but praise for the way I was treated at the Verizon store in Berkshire Commons in Naples, FL. Josue, the sales rep. who helped me was very knowledgeable. It was very important to him that he match up with the proper phone. Also I know that if I ever have any problems or concerns with my new phone help is always there.

I stopped by the Radio Road Verizon store today to get some help with my new Galaxy watch and had the pleasure of meeting the Store Manager, Kevin, and his Associate Christian, who were most helpful in resolving my issues and most patient .... teaching me how to best use my equipment. Great job on their part at a time when many dont take the time to be kind and nice to the folks who may not be as cell savvy as the youngsters today. Great service ___ you can be sure I will recommend this Verizon shop to my friends. 👍

Everyone that I dealt with was great will not go anywhere else. Also MoMo has got it going on, she can zip through everything very quickly. 👍

Matt was very proficient at getting my new phone up and running. He made my day!! Im 1200 miles from home and I destroyed my phone and thought I lost all my contacts. Matt somehow recovered everything!! He was professional and personable, a very nice young man. Verizon is very lucky to have Matt as a representative for their company. Thank you Matt!!

Russell at this Verizon is awesome! Super helpful!

Dropped my phone and broke it so went here for a new one (I was due for a new one anyway). Russell took care of me. He was very pleasant and professional. I had a great experience.

Momo is extremely professional and friendly! She possesses a great deal of technical knowledge, and handled my issues well! Momo is a wonderful complement to Verizon!

Matt you rock! Thanks for all your help!!!

Omar was absolutely fabulous and extremely patient explaining the new I phone to me. Not only was he all of the above, but also he actually stayed late to go over it with me on his own time. Being as he is a single man, I am sure he would like to have been out having fun with his friends at 9:30 at night as opposed to working with me an hour and a half overtime. I will go back again without question. He was terrific!

I have been working here for about a month now. My manager is a whiz at everything technical and Ive yet to see her unable to handle any problem or issue that walks in the door. My experience has been very positive and extremely informative. The owners are also positive and helpful, making it a great work environment. If you want exceptional service and follow through, this is your place for new cell phones, tablets, and accessories on the best network--Verizon.

Jessa was fantastic! She delivered a great experience to the six people she had in the store while we were there. While only one person, ( I hope there are at least two people typically at this location) was impressed how she was multitasking and helping us along with two other people at the same time. She is excellent at her job and will keep people coming back because of her expert knowledge and the experience she offers. Hope you show you value her as I’m sure is consistently recruited.

Juan and Christian were extremely helpful. They were terrific and courteous with all the questions I had. I know I can go into the Berkshire store with any question I might have no matter how silly.

Went to the Verizon Store at 7335 Radio Rd. Momo helped us from beginning to end. We came here from Illinois. Excellent service. Answered every question we had. Absolutely great job. We will go back. Thanks Momo see you next year when my husband needs a new phone.

Matt was awesome, helped me with upgrading my phone within my budget. Answered all my questions and made it easy to understand how to disengage my daughter from my phone and how to save more money!

Needed a phone and plan immediately, walked in 40 minutes before closing time walked out in less with phone, plan and my wallet still intact. Excellent service.Thank you

Amazing service

Wireless zone on radio rd is the best place to go for getting a phone upgrading your phone or just asking questions . I typically hate going in to get a phone but Matt helped me so much and he was fun too. Thats two great guys I have had at that store when the llast guy left I again didnt want to go in but I was so surprised at Matts knowledge and willingness to help me . Def 5 star 2 thumbs up for Matt and the wireless Zone in Berkshire commons :) Thank you Matt for going above and beyond and thanks to your two associates that you were teaching I think . It was a great experience . I had fun at the wireless store does that ever happen ? Lol

Walked into store and they were all ready to help my wife and I. Special thanks to Mr. Duron; amazing to see him typing away on both iPhones at the same time. Problem solved in a matter of minutes.

Kevin store mgr. Did a wonderful job for my wife and I. Would reccomend this store to anyone. Great experience.

Matt, went above and beyond my expectations. Did not have to do everything thing that he did. Thank you so much

This team is the epitome of customer service. I just moved back to the area, and the day I got in my phone stopped working. This A1 team got together and made the entire experience not only easy, but enjoyable. Jessa was especially helpful in making sure I got a replacement phone asap. Thanks yall, I know where Ill be going for the rest of my mobile needs. And anyone dumb enough to not work with these certified badasses in the future, well you aint shopping at the right spot.

Very good service! Didnt get anything just asked questions but overall I was treated professional

This young lady was especially helpful as a matter fact she went out of her way to not only help me but my mother as well, she is an asset to the store she works at and Verizon as well!

Finally a real superstar. The incredible improvement in service since the new managers arrival.This is the way to run a public service company.

I give it no stars but since I have to give it something 1*, rudest manager and staff there not that knowledgeable. Verizon best carrier but not best staff. .

Went in to ask a few questions and was provided with the answers I needed as well as a very kind customer service. Venessa was attentive and gave me all the information and recommendations based on my complicated needs for changes to my account. Will definitely return.

My phone broke its charging port and I needed a new one quick since I have to be on call for work. Justin helped me find an affordable solution and even tried to save me money on my bill, glad that I got just what I needed and not pressured to buy anything I didnt want.

She is the best. She always helps me with my phone or recommends me getting the best phone for me. I really appreciate all the help Yenifer and her team provides.

Good.

Super clean and super nice staff, Very helpful!

Momo rules! She helped me solve a problem in about a minute and a half that I had been struggling with for 2 months. Yoohoo! Shes the best.

It was just great Jennifer was a big help shes a very good salesperson very polite very happy with my whole experience

Sophia was very knowledgeable and efficient. Also, I did not have to wait for service

We are first time smartphone users and Jennifer was extremely patient and helpful. Would recommend her and Verizon

I am extremely disappointed in the service I received at this location. I went there to replace a phone that quit working while on vacation. Blaine told me that the phone I bought had a $50 rebate that would automatically be sent. I questioned him on this, and he assured me there was nothing I needed to do. After waiting three months with no sign of the rebate, I reached out to the store and was told that I needed to fill out a rebate form. Of course, now it is too late to submit the rebate, and I dont have the box with the necessary labels to even get the rebate. I am NOT happy.

Jessa was very helpful and getting my mother her first smartphone

Many thanks to Christian for his time, patience, knowledge, and help on a long, complicated transaction. Very polite and customer-service oriented.

Very knowledgeable to fix issue I had with phone.

Jessa was great... very tech savvy and knowledgable.

The staff have been very helpful with getting my new phone and having to replace the second one as well because of a defect. Im From Michigan so this was extremely important to get this problem resolved👍

Vanessa was great. I had a serious problem with my phone and she took the time to fix for me

Rene Rosales was great. Helped me repair my old phone and also went the extra mile in his help to repair it and also save money on a new one.

Customers service is really bad I get 2 new phones we the promotion you get a tv free never get my tv. They dont set my account in the right way know Im pay over for mistakes they make I try to contact the store manager hi never is available......... Dont go to this store look for a verzion store this is only a retail center

Always able to help me out with any problems Ive encountered. 👍👀